10 Customer Management jobs in Thailand

Incumbents may determine best methods and procedures to follow to complete assignments. Tasks are very complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Decisions/actions may have an impact on the department’s goals and may go beyond the department. Works under minimum Supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource. May provide functional guidance to others performing similar work. May be considered the expert in areas assigned. Builds internal and external relationships that require exchanging information and providing some explanations in a problem solving capacity.
Performs tasks such as, but not limited to, the following:
Coordinates & leads gathering information and resources; assisting with the quote process as required, on an opportunity-by-opportunity basis, including the packaging of actual bid, proposal and presentation package for customers. Communicates with Site Operations employees as needed to ensure customer expectations are managed appropriately. Coordinates account strategy and tactic development meetings / planning initiatives, producing and maintaining department presentations. Arranges and coordinates details pertaining to customer visits and audits. Completes customer
- submitted surveys, self-audits and information requests as required, seeking assistance from a more senior resource when needed. Conducts RFQ/quote logging, prioritization, no-bid/win/loss reporting / result tracking. Receives, reviews and monitors status of customer RFQs. When necessary, communicates with internal and external customers to identify and help resolve issues that may affect the on-time delivery of the quote(s). Prepares materials, inclusive of customer requirements and issues to support quote cell meetings. Maintains teams’ database for items including but not limited to issues / complaints, corrective action requests and root cause resolution. Generates performance reports & measurements for distribution to internal staff. Tracks & resolves discrepancies pertaining to the creation of monthly management reports. Prepares and distributes reports which may include open/closed RFQ/quote status and metrics. Performs and maintains required data storage and organization.

**Knowledge/Skills/Competencies**:

- Ability to evaluate and prioritize a variety of tasks to ensure their timely and accurate completion, while working with frequent and ongoing interruptions.
- Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers.
- Ability to efficiently organize, file and retrieve hard copy and electronic information relating to the business of the work unit.
- Ability to manage sensitive department and employee information in a confidential manner.

**Physical Demands**:

- Duties of this position are generally performed in a normal office environment.
- Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

**Typical Experience**:
Four to six years’ relevant experience.

**Typical Education**:
Additional courses after High School, or consideration of an equivalent combination of education and experience.
Educational Requirements may vary by Geography

**Notes**:
This job description is not intended to be an exhaus

**Detailed Description**:
Incumbents may determine best methods and procedures to follow to complete assignments. Tasks are very complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Decisions/actions may have an impact on the department’s goals and may go beyond the department. Works under minimum Supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource. May provide functional guidance to others performing similar work. May be considered the expert in areas assigned. Builds internal and external relationships that require exchanging information and providing some explanations in a problem solving capacity.

Performs tasks such as, but not limited to, the following:
Coordinates & leads gathering information and resources; assisting with the quote process as required, on an opportunity-by-opportunity basis, including the packaging of actual bid, proposal and presentation package for customers. Communicates with Site Operations employees as needed to ensure customer expectations are managed appropriately. Coordinates account strategy and tactic development meetings / planning initiatives, producing and maintaining department presentations. Arranges and coordinates details pertaining to customer visits and audits. Completes customer
- submitted s

Entry level during which an employee receives both functional and organizational training under close supervision. Incumbents carry out assignments within well-defined practices, procedures and policies. Works independently on details of assignments, and has limited decision-making authority; most decisions are made or guided by the immediate supervisor. Decisions/actions may have an impact on the department's/division’s goals. Works under close Supervision and requires direction on how assignments are to be executed; begins to put forward ideas on how work assignments are completed. Establishes cooperative relationships to work effectively with colleagues; supports others and participates as a team member, and takes responsibility for own work commitments. Interacts directly with immediate supervisor, co-workers and team members; engages in routine exchanges of information; interactions with external contacts, if applicable, would be monitored.

Performs tasks such as, but not limited to, the following:
Participates as a member of a customer focus team and acts as an interface between customers and the team. Receives, reviews and monitors status of customer orders. Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s). Communicates customer requirements and issues in production meetings. Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer. Maintains issues, complaints and corrective action requests for reporting purposes. Enters data into database ensuring root cause is reached and issue is closed. Troubleshoots return issues. Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff. Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports. Analyzes issues and problems to determine trends. Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests. Assists more experienced team members in the preparation of new product, qualification and service quotes. Tracks project and billing and communicates status to team and customer.

**Knowledge/Skills/Competencies**:

- Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics.
- Knowledge of the business issues associated with manufacturing.
- Knowledge of customer contracts and terms.
- Excellent customer contact, negotiation and problem resolution skills.
- Good presentation, database management and computer skills.
- Ability to enter detailed data from source documents into various databases with speed and a high degree of accuracy.
- Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
- Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external

**Physical Demands**:

- Duties of this position are performed in a normal office environment.
- Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
- Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
- Above demands are carried out within the local existing Health and Safety Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

**COMPANY OVERVIEW**:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Cel

Req ID: 127249
Remote Position: No
Region: Asia
Country: Thailand
State/Province: Chonburi
City: Laem Chabang
**General Overview**
**Functional Area:** OPS - Operations
**Career Stream:** CPM - Customer Program Management
**Role:** Specialist
**SAP Short Name:** SPE
**Job Title:** Customer Program Management Specialist
**Job Code:** SPE-OPS-CPM
**Job Level:** Band 08
**Profile-Holding:** N
**Direct/Indirect Indicator:** Indirect
**Summary**
Incumbents apply in-depth knowledge in a specific area of specialization. Work is performed within established professional standards and practices. Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors and a considerable degree of judgement. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under minimum Supervision. Seeks approval from others on matters outside of job/role scope. Receives instruction on specific assignment objectives and possible solutions. Unusual problems are solved jointly with manager. Work is reviewed for application of sound technical judgment. May lead a work group or project team consisting of technical and support staff. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Works as a member of team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions.
+ With guidance from more experienced team members manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.
+ Strong participation in pricing/bid preparation and the development and management of contract terms.
+ Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, complaint management, problem resolution, satisfaction management).
+ Communicates frequently with customers to help ensure satisfaction with the company and the products.
+ Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
+ Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes.
+ Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
+ Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.
**Knowledge/Skills/Competencies**
+ In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
+ In-depth knowledge of the business issues associated with manufacturing PCBs.
+ In-depth knowledge of product pricing, contracts and contract negotiations.
+ Thorough understanding of business risks and price make up (Value add and Materials)
+ Excellent customer contact, negotiation and problem resolution skills.
+ Good presentation, database management and computer skills.
+ Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
+ Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
+ Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
**Physical Demands**
+ Duties of this position are performed in a normal office environment.
+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
+ Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
+ Above demands are carried out within the local existing Health and Safety guidelines
**Typical Experience**
+ Three to six years of relevant experience
**Typical Education**
+ Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
+ Educational Requirements may vary by Geography
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

**Responsibilities**:

- Lead a specialized team within Consumer (Retail) Banking for the following:

- Work closely with Product verticals across to identify and act upon opportunities to communicate alerts, notifications, features / products awareness and offers to Customers.
- Cover end-to-end customer journeys and potential pain points, and drive activation and/or usage for Deposits, Loan, Investment, Insurance, CIMB Thai App & Remittance.
- Work with Digital Banking teams to leverage digital assets to drive customer engagement, transactions and product uptake.
- Work with Decision Management team to employ data-driven approach to maximise impact on key moments in customers’ life cycles and daily transactions. To track post initiative analyses and use the data insights to identify initiatives which require repositioning and improvement.
- Work with CX Team and other stakeholders to map out customer journeys, identify communication gaps, and develop and execute engagement plans.
- Lead a team of 2 headcount and project-manage key initiatives related to multi-channel customer engagement.

**Qualifications**:

- Experience in the following roles would be considered an advantage:

- Big Data / Decision Management role
- Customer-centric Transformation role
- Project Management role
- Communications or Marketing role
- Team supervisory role
- Familiarity with “big data” interpretation and value extraction from customer insights
- Understanding of products, services and functions within Consumer Banking
- Ability to influence and drive initiatives across functional lines
- Project-management skillsets and ability to oversee multiple workstreams simultaneously while effectively prioritizing deliverables
- Understanding of systems and delivery mechanisms

Identify and address client needs, actively participating in client discussions and meetings, and managing engagements.
Assess, design and implement solutions that provide measurable value to clients.
Research and analyse pertinent client, industry and technical matters and leverage your ability to problem-solve.
Write, communicate, facilitate and present cogently to and/or all levels of client and internal audiences.
Support engagement teams to provide high quality customer insights and recommendations with commercial impact.
Manage project execution and delivery, making sure the project is delivered within the agreed/guaranteed timeline and budget.
Develop customer training, engagement procedures and methodologies.
Education (if blank, degree and/or field of study not specified).

**Degrees/Field of Study required**: Bachelor Degree Degrees/Field of Study preferred: Certifications (if blank, certifications not specified).
Desired Languages (If blank, desired languages not specified).
Travel Requirements.
Not Specified
Available for Work Visa Sponsorship.
No
Government Clearance Required.
No
Job Posting End Date.

**Job skills required**: Project Management, Management, Research

Location:
**Thailand**
- Department: Commercial- Location: Thailand- Establishing strong relations with Brands and supporting their performance, as their main contact point and ensuring ambitious revenue growth
- Building Short term and Long term Branding & Marketing plan as same as commercial plan with brands to support brand growth in E-commerce business
- Developing strong analytics to evaluate daily/weekly/monthly performance and optimizing further customer experience, marketing, pricing and product selection for support brand growth
- Suggesting promotions to Brand, Brand marketing services, organizing these campaigns to drive a successful result
- Work across business functions i.e. Marketing team, Campaign team to support brands for daily operation and revenue growth
- Keep update on Market insight and customer insight for support category growth

**Job Requirements**
- Thai nationality, male or female
- Bachelor or Master Degree
- At least 3-5 years of working experiences.
- Fluency in English and Thai language
- Computer literacy - good knowledge of using Excel, PowerPoint, etc.
- Good communication and negotiation skills, result-oriented and able to problem solve as well as multi task well.
- Work experience with leading brands will be a plus

Location:
**Thailand**
- Department: Commercial- Location: Thailand- Team and Role Introduction:

- Reporting to the Associate Category Manager (ACM) in the Health & Beauty local marketplace team, Key Account Manager is responsible for managing and growing the assigned seller portfolio as well as supporting ACM in planning and execution of category strategy and help the category achieve its objectives.**Responsibilities**:

- Key focus areas include:

Strategy & execution:
- Deeply understand category strategy and able to execute accordingly.
- Monitor seller performance regularly and derive actions plans that would help achieve the targets
- Sellers management:

- Manage relationships with the sellers in the assigned portfolio and act as a business advisor to ensure their sustainable growth and contribution to the subcategory.
- Work closely with the vendor acquisition team to acquire and groom new sellers to grow strategic assortment within the subcategory
- Assortment planning & merchandising:

- Develop category knowledge in terms of assortment, price points, and trends to understand the gaps and match demand and supply in the market.
- Monitor trendy/high potential assortment in your category and incubate to achieve key metrics

Marketing & onsite management- Work closely with cross-functional teams including traffic and marketing teams to plan for campaigns as per the identified assortment and growth direction of the subcategory and manage onsite merchandising and deal hunting from the sellers
- Team management:
- Be a role model for junior KAM and VKAM in managing sellers and growing long-tailed sellers.

**Job Requirements**
- Bachelor’s Degree
- At least 2 years of experience in retail (offline or online), business development, market research, or related fields
- Strong business acumen
- Highly self-motivated and able to work in a fast-paced and dynamic environment
- Strong analytical skills with systematic and structured thinking and problem-solving skill
- Excellent negotiation and stakeholder’s management
- Good verbal and written communication skills in both English and Thai
- Good computer literacy (Microsoft Excel)

**Job Purposes**:
**Key Roles and Responsibilities**:
**Qualifications**:
**Additional Information**:

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**Job Scope**:A Key Account Manager, Distributor Management will report to Commercial Leader and lead the development, implementation and monitoring of a consistent and integrated strategic plan (both Sales and Business Development) in order to accelerate growth and exceed established sales or market share targets.

**Product**:Front Line Product in Hospital (OPD Products)

**Customer**:Distributor Channel

**Job Descriptions**:

- Engaged in business development by identifying opportunities and drive the sales of frontline care product portfolio to health care providers embracing a solution-selling proposition.
- Responsible for achieving and exceeding the company’s sales targets/budgets of the allocated territories
- Fully understand and always comply with Baxter Compliance and Integrity standards
- Understand and articulate in detail the functionalities/clinical benefits to patients and care givers of the products while offering an economic benefit to the hospital.
- Be the local expert to the Commercial Leader, distributors and customers for assigned product lines.
- Working closely with the regional Product Specialists in improving product knowledge and competency of local team on specific products including product demonstrations, sales training support as well as Clinical Seminars/Symposium organization and execution.
- Provide regional Marketing department with market and competitive information gathered during customer visits including building marketing intelligence reports.
- Organize launches of new products, conduct demos and participate in international tradeshows to gather competitive information as well as keeping abreast of new technologies
- Work closely with internal members including participate in projects, tenders together.
- Any other duties as assigned.

**Qualifications**:

- Bachelor of Business, Marketing, Science or related field
- 5 years of demonstrated success in Sales & Marketing role in medical device industry and Experience in Distributor Channel Management will be a significant advantage.
- Highly motivated self-starter with the ability to work independentl
- Strong Interpersonal skills with the ability to work collaboratively with others in a team environment
- Broad-based knowledge in business management, sales and marketing.
- Key skills required include oral and written communication, resilience, planning, integrity, initiative, personal sensitivity, analysis, decision making, organizational sensitivity and collaboration.
- Key experiences required include working knowledge of the key items on the P/L and Balance Sheet, knowledge of customers, markets and competitors, branding, product line management, new product launch, product improvement and execution of a marketing plan for a major product categories.
- Language capability: Fluency in English is a must.

**Reasonable Accommodations**

**Recruitment Fraud Notice**

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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