40 Customer Relationship jobs in Thailand

Location:
**Thailand**
- Department: Commercial- Location: Thailand- Team and Role Introduction:

- Reporting to the Associate Category Manager (ACM) in the Health & Beauty local marketplace team, Key Account Manager is responsible for managing and growing the assigned seller portfolio as well as supporting ACM in planning and execution of category strategy and help the category achieve its objectives.**Responsibilities**:

- Key focus areas include:

Strategy & execution:
- Deeply understand category strategy and able to execute accordingly.
- Monitor seller performance regularly and derive actions plans that would help achieve the targets
- Sellers management:

- Manage relationships with the sellers in the assigned portfolio and act as a business advisor to ensure their sustainable growth and contribution to the subcategory.
- Work closely with the vendor acquisition team to acquire and groom new sellers to grow strategic assortment within the subcategory
- Assortment planning & merchandising:

- Develop category knowledge in terms of assortment, price points, and trends to understand the gaps and match demand and supply in the market.
- Monitor trendy/high potential assortment in your category and incubate to achieve key metrics

Marketing & onsite management- Work closely with cross-functional teams including traffic and marketing teams to plan for campaigns as per the identified assortment and growth direction of the subcategory and manage onsite merchandising and deal hunting from the sellers
- Team management:
- Be a role model for junior KAM and VKAM in managing sellers and growing long-tailed sellers.

**Job Requirements**
- Bachelor’s Degree
- At least 2 years of experience in retail (offline or online), business development, market research, or related fields
- Strong business acumen
- Highly self-motivated and able to work in a fast-paced and dynamic environment
- Strong analytical skills with systematic and structured thinking and problem-solving skill
- Excellent negotiation and stakeholder’s management
- Good verbal and written communication skills in both English and Thai
- Good computer literacy (Microsoft Excel)

**Job Purposes**:
**Key Roles and Responsibilities**:
**Qualifications**:
**Additional Information**:

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**Job Scope**:A Key Account Manager, Distributor Management will report to Commercial Leader and lead the development, implementation and monitoring of a consistent and integrated strategic plan (both Sales and Business Development) in order to accelerate growth and exceed established sales or market share targets.

**Product**:Front Line Product in Hospital (OPD Products)

**Customer**:Distributor Channel

**Job Descriptions**:

- Engaged in business development by identifying opportunities and drive the sales of frontline care product portfolio to health care providers embracing a solution-selling proposition.
- Responsible for achieving and exceeding the company’s sales targets/budgets of the allocated territories
- Fully understand and always comply with Baxter Compliance and Integrity standards
- Understand and articulate in detail the functionalities/clinical benefits to patients and care givers of the products while offering an economic benefit to the hospital.
- Be the local expert to the Commercial Leader, distributors and customers for assigned product lines.
- Working closely with the regional Product Specialists in improving product knowledge and competency of local team on specific products including product demonstrations, sales training support as well as Clinical Seminars/Symposium organization and execution.
- Provide regional Marketing department with market and competitive information gathered during customer visits including building marketing intelligence reports.
- Organize launches of new products, conduct demos and participate in international tradeshows to gather competitive information as well as keeping abreast of new technologies
- Work closely with internal members including participate in projects, tenders together.
- Any other duties as assigned.

**Qualifications**:

- Bachelor of Business, Marketing, Science or related field
- 5 years of demonstrated success in Sales & Marketing role in medical device industry and Experience in Distributor Channel Management will be a significant advantage.
- Highly motivated self-starter with the ability to work independentl
- Strong Interpersonal skills with the ability to work collaboratively with others in a team environment
- Broad-based knowledge in business management, sales and marketing.
- Key skills required include oral and written communication, resilience, planning, integrity, initiative, personal sensitivity, analysis, decision making, organizational sensitivity and collaboration.
- Key experiences required include working knowledge of the key items on the P/L and Balance Sheet, knowledge of customers, markets and competitors, branding, product line management, new product launch, product improvement and execution of a marketing plan for a major product categories.
- Language capability: Fluency in English is a must.

**Reasonable Accommodations**

**Recruitment Fraud Notice**

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

090115

Our client provides food, agriculture, financial and industrial products and services to the world.

**Job description**
- Keying orders into the system.
- Collaborating with the Sales team to support order as customer requirements.
- Contacting with all concerned to support the goals of the business.
- Booking carriers for delivery products to customers.
- Solving any problems relating to CS functions.

**Qualifications**
- Bachelor degree : Business Administration / Logistics / International Business Administration.
- At least 1-2 years of experience in customer service in import-export.
- Computer skills (Word, Excel, SAP).
- Problem solving skills.
- Good in English (E-mali).

**Customer Service**:
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Bangkok

Full Time and Permanent

Marketing / Public Relations

1,000

02 634 8884

**Customer Service**

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- Name-
- Notes- Attach CV**You can submit your proofread CV by filling out the form below.**

**There are 2 options to submit your information**:
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**Option 2**: Fill in form

**Option 1**: Attach CV (Preferred Option)
- Name-
- Current Job Title- Attach CV**Option 2**: Fill in form

Our purpose

Join a team that’s passionate about partnership. With careers at Dow, we take time to explore questions and talk to each other. We love to learn. Our people are driven by limitless curiosity.

We are an innovative, customer centric, inclusive, and sustainable materials science company.
- Employing 36,500 individuals
- Across 109 manufacturing sites
- In over 31 countries

Our

portfolio of products and solutions

include:

- Plastics: With new technology trends, our plastic additives can be experienced in many everyday items including vinyl, blow-molding bottles, film, rigid containers, PVC plastics, siding, decks and rails, foam pipes and profile formulations, window frames and high-efficiency lubricants.
- Industrial intermediates: As the product of a reaction that is beneficial when used as a precursor chemical for another product, industrial intermediates can take on many shapes and forms. Ours are used in home comfort and appliance, building and construction, adhesives and lubricants, and more.
- Coatings: Whether it’s a water-based coating or solvent-based coating, a thin film is deposited on materials to enhance specific properties such as enhanced performance, durability, aesthetics, and sustainability.

We make

diversity and inclusion

a priority—because sharing our perspectives and building on each other’s ideas will drive innovation. Could you imagine yourself in a place like this?

About you

Dow Thailand is opening for Customer Service Representative, based in our Bangkok office. You will be responsible as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow. Provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives.

Responsibilities / Duties:

- Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically priority and foundational customers with a high degree of complexity.
- Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
- Coordinates activity at assigned customer accounts, proactively address issues and implement solutions.
- Maintains service levels according to business prioritization
- Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution.
- Supports commercial strategies with Dow customers across multiple businesses.

Critical Success Factors:

- Exceeding customer expectations through successful customer relationships
- Strong working knowledge of market dynamics and customers goals and objectives
- Be proactive in order receipt and handling work process.
- Create value through the optimization of freight, ability to prevent pre-buys, utilizing optimum ship points and package size as well as logistic improvements.
- Forecasting customer order patterns
- Comply with internal and external control requirements

Qualifications & Experience Requirements
- Bachelor’s degree in any field
- At least 2 years of customer service field. Chemical industry is advantage.
- Fluent in English in speaking, reading, and writing, Desirable TOEIC score is 700 minimum
- Strong interpersonal and communication skills
- Ability to work with cross functions and cross businesses.
- Proficiency using SAP and other technology and systems. Work process aptitude is critical to success.
- Exceptional interpersonal skills with the ability to be versatile and flexible with team members, business partners and customers, while effectively influencing others and managing outcomes.
- The ability to manage conflicting priorities, prioritizing both customer and company requirements while acting in a professional manner.
- CSR must possess the confidence and ability to proactively address customer issues, business requirements and identify areas for improving profitability and 'making it easier to do business with Dow.'
- Must have strong, mature teamwork skills and a desire to work within a team environment. Must be willing to share ownership of successful improvement methods and teach others for the benefit of the organization.

To apply
- Sign in or create your account.
- Please allow 30 minutes to 1 hour to complete an assessment when you apply. This will need to be completed at once, as it cannot be saved and continued later. An assessment is required for each position.
- Make sure your resume is accessible. Easily link your LinkedIn Profile to load your resume when logging into apply.

Dow Offers:

- A robust total rewards program, including: competitive base pay, variable pay that rewards individual, team, and Company performance, and comprehensive benefits
- On-going learning opportunities within a diverse, inclusive and rewarding work

Company Description

The Minor Food is one of Asia's largest casual dining and quick-service restaurant companies. We are aggressively accelerating the business growth in both domestic and global market.

Our number of restaurants exceeding 1,600 in 21 countries under The Pizza Company, Swensen's, Sizzler, Dairy Queen, Burger King, Basil Thai Kitchen, The Coffee Club, Ribs and Rumps, Riverside, Penang Street, and Poulet.

To ensure the availability and reliability of its key raw materials, Minor Food has two manufacturing plants which produce high quality, specialized cheeses and ice cream for Thai and international markets. Minor Dairy Limited and Minor Cheese Limited were founded in 1991 with manufacturing facilities in Nakornratchasima province.
- Minor Dairy Limited
MDL produces a variety of premium ice cream products and toppings for food brands under Minor Food such as Swensen's, Dairy Queen and Burger King, as well as supplying the same quality ingredients to leading customers outside the group
- Produces a wide range of cheeses and cheese blends including mozzarella, cheddar, string cheese, Parmesan, mascarpone, cream cheese and sour cream. MDL is not only a key supplier to various restaurant operations of its parent, Minor Food, but is also a major supplier to companies in the Thai and regional food services sector.

**Job Description**:
**Responsibilities**:

- Order receipt and coordinate with supply chain planner for product readiness
- New product enquiry handling
- Exporting process
- Export document
- Billing process
- Relevant claim or adjustment needed
- Relevant exporting expense
- Coordinate with purchasing team for freight sourcing process
- Weekly and/or monthly report

**Qualifications**:
**Job Specifications**:

- Bachelor's degree or higher in any field.
- Experiences in customer service or export 3-5 years.
- Proficient in English speaking, listening, reading and writing
- Strong computer literacy in Microsoft Office.
- Good attitude, strong management and problem solving skills.
- High degree of accuracy

Additional Information

We are a diverse group of down-to-earth, straightforward and very result-oriented people with a vision. To be a Global Operator of Multiple Food Brands with the objective of providing 100% Satisfaction to all stakeholders.

We also share an inspiring organization culture: Driving to Unlock the Impossibilities. This culture is the foundation in everything we do here. If you are a highly motivated, extremely organized business executive with a successful track record in driving sales, and are looking for an opportunity to play a key role for an exciting company that will reward you for your dedication, then Minor Food is right for you

Job ID
49223

Business
Trading

Job Detail
Get order from customer and update the schedule
- Be responsible for Inventory Control and in charge of both domestic and international
- Inventory Control and manage delivery schedule by contacting overseas brunch and supplier
- Prepare PO and issue invoice
- Request shipment to supplier or warehouse (Ocean, Air, Truck)
- Check the documents related to Export customs clearance or Export entry
- Report weekly/monthly to report line
- Other tasks assigned by Manager

Salary

25,000 - 50,000 (THB)

Location
Bangkok

Required work
experience
- Age between 28- 35 years old
- At least 2 years’ experience of customer service of Inventory control in trading or manufacturing company (Experience in trading company and automobile company is advantage)
- At least 2 years’ experience of managing import/export documents and processes (Experience in Export entry in advantage)
- Conversational high level of English (TOEIC score 750)

**Responsibilities**
- Sets objectives and delivers results that have some longer-term impact within the job area
- Accurate decisions and recommendations would normally
- result in the achievement of business results, would prevent noticeable delays in assigned work, and would limit the risk of moderate expenditures in time, human resources, and/or funds.
- Provides support and coordination to peers on the implementation of company policies, programs and initiatives required of his/her involvement
- Maintains and enhances relations with the customers.
- Meets and communicates with the customers on consistent basis in order to understand and fulfill their requirements
- Provides leadership support to his/her service teams

**Qualifications**
- 3 years in Logistics and Transport Management - or any related field
- Leadership through effective communication and an ability to influence outcomes across multiple regional locations
- Organizational skills with ability to prioritize under pressure
- Customer focus
- Able to show initiative and to take responsibility and ownership of those initiatives
- Ability to manage multiple accounts, activities and projects
- Strategic thinking to deliver initiatives
- Good written and spoken English
- Analytical skills
- Problem solving skills
- Clear and concise communication skills
- Flexible to travel requirements as needed and appropriate
- Team player, self starter
- Ability to perform under pressure

Job Reference: TH00281