611 Customer Relationship jobs in Thailand

Key Responsibilities

• Client Relationship Management: Develop and maintain strong relationships with clients, understanding their needs and providing personalized service.
• Trade Execution: Execute OTC trades on behalf of clients efficiently and accurately, ensuring compliance with regulations and company policies.
• Risk Management: Assess and manage risks associated with OTC trading activities, implementing appropriate risk mitigation strategies.
• Compliance: Ensure compliance with regulatory requirements and internal policies related to OTC trading activities.
• Documentation and Reporting: Maintain accurate records of OTC transactions and prepare reports as required by regulatory authorities or internal stakeholders.
• Client Education: Educate clients on OTC trading products, risks, and opportunities to help them make informed decisions.
• Conflict Resolution: Resolve any disputes or issues that may arise during OTC trading activities, ensuring a satisfactory resolution for all parties involved.
• Collaboration: Work closely with internal teams such as compliance, treasury, KYC team and relevant team to ensure smooth execution of OTC trading activities.
• Continuous Learning: Stay updated on industry developments, regulatory changes, and best practices in OTC trading to enhance professional knowledge and skills.

Additional Responsibilities:

• Account Onboarding and KYC Verification
• OTC Client Support
• Transaction Recording
• Prompt Client Service
• Complex Issue Resolution
• Compliance and Legal Support

Skills & Other Qualities Required

• Strong Communication Skills: Clear communication with clients and internal teams.
• Client Relationship Management: Building strong relationships with high net worth clients.
• Analytical Skills: Proficient in trading analysis.
• Attention to Detail: Accurate execution of trades and record-keeping.
• Problem-Solving Skills: Ability to resolve conflicts and address client needs promptly.
• Compliance Knowledge: Understanding of regulatory requirements.
• Team Collaboration: Working closely with internal teams.
• Continuous Learning: Staying updated on industry developments to effectively educate clients on OTC trading.
• Adaptability: Handling various tasks effectively.
• Organizational Skills: Prioritizing tasks and managing time effectively.
• Ethical Conduct: Upholding ethical standards and confidentiality.
• Experience and Education: Experience in customer support, with a strong understanding of the financial industry and a relevant educational background.
• Be able to work effectively under intense pressure and tight time constraints
• Flexibility: Able to adapt to varying work hours and schedules.
• Good communication skills in both written and spoken Thai and English, with proficiency in English being highly beneficial.

Job Summary:

The Customer Relationship Specialist - Outsourced Call Center Management role is critical to ensuring exceptional customer experiences by effectively managing our outsourced call center service provider. This individual will be responsible for monitoring performance against key performance indicators (KPIs), proactively identifying opportunities for improvement, and implementing solutions to enhance customer satisfaction. This role requires a detail-oriented and proactive individual with strong analytical skills, a passion for customer service, and a basic understanding of computer hardware and troubleshooting.

Responsibilities:

• Outsourced Call Center Management: Serve as the primary point of contact for our outsourced call center service provider.
• Performance Monitoring: Monitor call center performance against established KPIs.
• KPI Analysis: Analyze call center data to identify trends, areas for improvement, and potential issues.
• Solution Development: Proactively develop and implement solutions to improve call center performance and enhance customer satisfaction.
• Relationship Management: Build and maintain a strong, collaborative relationship with the call center management team.
• Communication & Reporting: Communicate performance updates, insights, and recommendations to internal stakeholders.
• Issue Resolution: Proactively identify and resolve customer issues, escalating complex problems to the appropriate teams when necessary.
• Process Improvement: Identify and implement process improvements to optimize after-sales service operations.
• Training & Development: Collaborate with the call center to ensure agents are properly trained on our products, services, and customer service protocols.
• Basic Technical Support Oversight: Ensure the call center agents are providing accurate and effective basic troubleshooting assistance for common hardware and software issues.
• Customer Feedback Analysis: Analyze customer feedback from call center interactions to identify areas for improvement.

Qualifications:

• Proven experience in customer service, account management, or a related field, ideally  with experience managing outsourced vendors.
• Excellent communication and interpersonal skills.
• Detail-oriented, self-motivated, and proactive with a strong sense of responsibility.
• Must be able to speak basic English.
• Preferably have strong knowledge of computer hardware and troubleshooting methods.
• Strong analytical and problem-solving skills.
• Basic Excel skills.
• Eager to learn and adapt to new technologies and processes.
• Ability to work independently and as part of a team.

หน้าที่ความรับผิดชอบ

1. ดูแลประสบการณ์ของคนไข้ตั้งแต่เข้ารับบริการที่คลินิก
2. ประสานงานกับ Reception และทีมพยาบาล
3. ติดตามลูกค้าผ่านระบบไลน์ของทีมแล็บ ให้ข้อมูลเกี่ยวกับการรักษาและตัวอ่อน
4. แนะนำแพ็คเกจการรักษาและให้ข้อมูลเพิ่มเติมเกี่ยวกับการรักษา
5. ดูแลและให้กำลังใจลูกค้าในกรณีผลการตรวจไม่เป็นไปตามคาด
6. ดูแลลูกค้า VIP และให้การสนับสนุนด้านจิตใจ
7. ประสานงานกับลูกค้าต่างชาติและเอเจนซี่เพื่อให้เกิดความเข้าใจตรงกัน
8. ประเมินความพึงพอใจหลังรับบริการและนำผลไปปรับปรุงการบริการ
9. ดูแลความเรียบร้อยของสถานที่ คลินิก มุมอาหารว่าง และป้ายต่างๆ ให้สะอาดและได้มาตรฐาน

คุณสมบัติด้านความรู้และความสามารถ

1. เพศหญิง อายุ 24-35 ปี
2. ปริญญาตรี สาขาการตลาด บริหารธุรกิจ อื่นๆที่เกี่ยวข้อง
3. มีประสบการณ์เกี่ยวกับงานลูกค้าสัมพันธ์หรืองานพยาบาล 1 ปีขึ้นไป
4. สามารใช้ภาษาอังกฤษได้คล่องทั้งการเขียนและการพูด มีคะแนน TOEIC ขั้นต่ำ 500 คะแนน
5. แก้ไขเฉพาะหน้าได้ดี มีทักษะในเข้าหาลูกค้า
6. ใช้ครื่องมือบน Line@/ Facebook/ Instagram ได้
7. สามารถใช้โปรแกรมคอมพื้นฐานได้ เช่น WMD,Google Calender , MS Office
8. สามารถทำงานเป็นทีมได้
9. มีความเข้าใจลูกค้าในเชิงของความรู้สึกและอารมณ์
10. มีทักษะในการสื่อสารและการเจรจาต่อรองยอดเยี่ยม

Responsibilities

• Provide  "Wealth Management" solutions, advice and develop good relationships with High Net Worth customers.
• Nurture and retain existing HNW customers and entice former clients back to invest
• Acquire and win new customers, especially HNW families.
• Continuously develop relationships with a financial portfolio of customers.
• Act as a Private Banker, drawing up a comprehensive financial portfolio that reflects the dynamic between personal and business assets.
• Maximize customers' assets and revenues from their AUM (Asset Under Management).
• Be fully competent in giving financial advice to High Net Worth customers on the Bank's products and service (Investment/ Protection/ Deposit/ Lending) and delivering Financial Well Being.
• Continuously develop and deepen the 720 -degree relationship with existing HNW customers and new customers by providing regular value -added engagement to individual/families.

Qualification

• Bachelor /Master's Degree, preferably in Marketing, Finance or other Business Administration fields.
• Strong banking knowledge and business ethics, with minimum of 3 years of experience in Private Banking with High Net Worth customers.
• Solid understanding of Private Banking products and services.
• Holds an IC Complex 2 license qualification will be preferred.
• Excellent connections within the private banking market.
• Well-versed in Banking Reforms /Regulatory Changes in the market.
• Extremely conscious of the high sensitivity and confidentiality requirements of the market.
• Good personality and a growth mindset.
• Excellent skill in client handing, communication, organization, problem- solving, and conflict management.
• Possession of CFP, AFPT, or equivalent qualifications would be an advantage.

What We Offer:

• Remote work options to provide flexibility. Full time or Part time will both be considered

Please submit resume

MAIN PURPOSE
Customer Relationship Management is responsible for supporting brand team. This role will manage the CRM data, Customer data analysis, CRM trigger and CRM execution to support CRM system to build strong CRM fundamental and generate sales from data analysis.

Key Responsibilities

• Plan and develop customer journey frameworks to improve yearly business results.
• Oversee all CRM trigger activities.
• Conduct thorough customer data analysis.
• Analyze and monitor CRM campaign performance for result optimization.
• Assist in monitoring and testing CRM-related systems.
• Generate CRM reports and provide data support to the brand team.
• Collaborate with corporate, vendor, and regional teams to ensure smooth workflows.
• Perform other work-related tasks as assigned.

Requirements

• Degree in Business Administration or a related field.
• At least 3 years of experience in Marketing, with CRM experience as a plus.
• Proficient in Excel (Pivot Tables, VLOOKUP, SUM) for data analysis.
• Energetic, self-motivated, result-oriented, and a creative thinker.
• Strong problem-solving skills and comfort with ambiguity.
• Excellent analytical skills with an understanding of marketing trends.
• Good computer skills with proficiency in relevant software.
• Excellent communication skills in both Thai and English.
• Willingness to learn and coordinate with stakeholders across functions.

**Shiseido (Thailand) Co., Ltd

8 T One Building 23rd – 24th floor, Sukhumvit 40 Alley, Sukhumvit Road,

Phra Khanong Sub-district, Khlong Toei District, Bangkok, Thailand

Tel : ext. 705**

• Build and maintain strong relationships with customers to ensure satisfaction and long-term loyalty.
• Act as the main point of contact for customer inquiries, feedback, and issue resolution.
• Develop and implement CRM strategies to enhance customer engagement and retention.
• Analyze customer data and behavior to create personalized experiences and targeted campaigns.
• Collaborate with Marketing, Sales, and Customer Service teams to deliver a seamless customer journey.
• Monitor and report on customer satisfaction metrics and propose improvements.
• Identify opportunities for upselling, cross-selling, and strengthening brand loyalty.

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• 2–3 years of experience in CRM, customer service, or account management.
• Strong interpersonal and communication skills.
• Analytical mindset with the ability to interpret customer data and insights.
• Proactive, problem-solving, and results-driven.
• Experience with CRM software is a plus.

• Customer-centric mindset with a passion for delivering excellent experiences.
• Team player with strong collaboration skills.
• Adaptive and able to work in a fast-paced environment.

Responsibilities

1. Process Operation & Improvement

• Plan and conduct programs in accordance with the company's roadmap and local regulatory requirements
• Prepare documentation and seek internal approvals as required
• PDCA to ensure continuous improvement and alignment with customer satisfaction goals

2. Customer Engagement & Loyalty Program Development

• Develop promotional campaigns, loyalty programs, and events that enhance the KUBOTA customer experience
• Develop, implement, and oversee the customer loyalty tier & point system
• Lead the design and operation of a customer tier, point, and rewards system, enhancing customer engagement and retention
• Create strengthening long-term customer relationships and encourage product and service utilization
• Manage and execute the KUBOTA VIP privilege program

3. Performance Monitoring & Reporting

• Track the effectiveness of CRM campaigns
• Prepare reports on customer feedback, usage data, and engagement metrics

4. Regional & Cross-Departmental Collaboration

• Provide coordination and support to all relevant departments to facilitate CRM development and ensure smooth implementation of initiatives
• Coordinate with KBC, KBL to train dealers for the KUBOTA App and KUBOTA VIP

Qualifications

• Bachelor's Degree in any related field with at least GPA 2.70
• TOEIC score minimum at 550
• Strong problem-solving, coordination skills and decision-making skills, Proactive, Digital skills, Multi-tasking, time and task management skills, Canva, Basic coding Python or R studio, Basic statistical methods and AI applications.

Why Join US?

• Competitive Compensation: Fixed and variable bonuses, annual salary reviews, and provident fund contributions (5–13%).
• Work Tools: Laptop or PC with essential software, plus access to co-working spaces.
• Health & Wellness: On-site and online health checkups, healthy canteen options, and wellness programs under our "BEYOND HAPPINESS" initiative.
• Learning & Growth: Scholarships for advanced education, public training programs, and access to SET e-Learning and Data Analytics Fellowships.
• Collaborative Culture: Work in a dynamic environment that values innovation, teamwork, and continuous improvement

Challenge yourself, Shape EV market, Unique experience

BizNex Motors

Join the electric vehicle (EV) revolution with BizNex Motors

As a joint venture between the dynamic start-up MuvMi and the esteemed Thairung group, we're on a mission to revolutionize urban mobility with our cutting-edge electric TukTuk. We're in search of a Sales and Business Development Specialist who shares our passion for sustainability and innovation.

If you're driven, results-oriented, and ready to make a significant impact, let's accelerate towards a greener future together.

Job Highlights:

• Flexible Work Hours: Your work-life balance matters. Enjoy adaptable schedules that cater to your lifestyle.
• Dynamic, Flat Work Environment: Embrace a culture of openness, innovation, and minimal hierarchy.
• High Commission Scheme: Be rewarded for your achievements with a lucrative commission plan.
• Make a Difference: Join us in our mission to help the world transition to more sustainable, eco-friendly transportation solutions. Every sale contributes to a greener planet

Key Responsibilities:

• New Customer Acquisition: Utilize your sharp business acumen and market understanding to identify and engage potential customers, driving sales growth.
• Lead Response Management: Actively respond to inquiries from our website, Facebook, emails, and other channels, providing top-notch customer service and turning leads into sales.
• Fleet Sales Initiatives: Hit the ground running (or driving, in our case) to explore and secure fleet sales opportunities, expanding our reach and impact.
• Collaboration and Innovation: Work closely with the marketing and product development teams to identify new business opportunities and strategies to engage potential customers.

Qualifications

• Experienced Sales Professional: Demonstrated success in sales, preferably in the automotive industry.
• Effective Communicator: Proficient in English, with stellar communication skills.
• Self-Starter: Highly motivated, with the initiative to pursue leads and close deals independently.

Location Flexibility: Ready to work in our offices located in the bustling Ari and Asoke areas of Bangkok.

Compensation & Benefits

• Commission
• Shuttle service (MuvMi) from BTS stations
• Annual Leave package
• Health insurance
• Social welfare
• 8 Days Annual Leave

Who we are

BIZ NEX Motor is a joint venture between Thai Rung Group, Thailand's leading comprehensive automotive group and Urban Mobility Tech (MuvMi), an innovative company with expertise in mobility for smart cities.

We have launched our model: NEX1 and NEX2, a 100% electric tricycle TukTuk that helps solve urban mobility.

Biznex Motors, where innovation meets sustainability. Learn more about us and how we're changing the face of urban mobility

Job vacancy

Job ID :
73866

Position :
CRM Manager (Marketing Analytic)

Company business :
Retail business of IT, gadget, equipment

Location :
Near BTS Wongwienyai (วงเวียนใหญ่ )

Salary :
Not over 80,000 THB

Responsibilities :

• วางแผนและบริหารจัดการกลยุทธ์ CRM เพื่อสร้างความสัมพันธ์กับลูกค้าในระยะยาว

• วิเคราะห์พฤติกรรมลูกค้าโดยใช้ข้อมูลจากหลากหลายช่องทาง (Customer Data Platform, Loyalty Program, Website, App, Call Center ฯลฯ)

• ใช้เครื่องมือทางสถิติและการวิเคราะห์ข้อมูล (เช่น R, Python, SQL, Tableau, Power BI) เพื่อวิเคราะห์ segment, retention, churn, LTV (Customer Lifetime Value), CLV และ KPI อื่นๆ ที่เกี่ยวข้อง

• สร้างและออกแบบ Customer Journey พร้อมทดสอบ A/B Testing เพื่อหาวิธีการสื่อสารที่เหมาะสมที่สุด

• ทำงานร่วมกับทีม Marketing, Data Science และ Product เพื่อใช้ข้อมูลในการออกแบบแคมเปญที่แม่นยำและวัดผลได้

• พัฒนาและดูแลระบบ CRM Platform หรือ Marketing Automation Tools เช่น Salesforce, HubSpot, Adobe Campaign, Braze ฯลฯ

• จัดทำรายงานสรุปผลแคมเปญ CRM พร้อมวิเคราะห์ผลเพื่อปรับปรุงในรอบถัดไป

• ติดตามและรายงาน Performance ของแคมเปญการตลาดในเชิงลึก โดยใช้ข้อมูลเชิงสถิติสนับสนุนการตัดสินใจ

Qualifications :

• ประสบการณ์ทำงานด้าน CRM, Marketing Analytics หรือ Customer Insights อย่างน้อย 3-5 ปี

• มีทักษะในการใช้โปรแกรมวิเคราะห์ข้อมูล เช่น Excel (Advance), SQL, R, Python, หรือ BI Tools ต่างๆ

• มีความเข้าใจเรื่อง Data Privacy (PDPA/GDPR) และจริยธรรมในการใช้ข้อมูลลูกค้า

• มีทักษะในการคิดวิเคราะห์ แก้ปัญหา และการสื่อสารอย่างมีประสิทธิภาพ

• หากมีประสบการณ์ใช้ CRM Tools หรือ Marketing Automation จะพิจารณาเป็นพิเศษ

• เข้าใจเทคนิค Machine Learning เบื้องต้นเพื่อประยุกต์ใช้กับ Predictive Modelling เช่น Customer Churn, Propensity to Buy

• มีประสบการณ์ทำงานร่วมกับทีม Tech หรือ Data Engineer

• เคยทำงานกับฐานลูกค้าขนาดใหญ่ (Mass Consumer / Loyalty Program)