5 Customer Relationship Management jobs in Thailand

-Job description
- Delivery of best-in-class Client Service to strategic Financial and Non-Bank Financial clients
- To support customer queries on all cash management products, focusing on technical inquiries around GPS core product offering.
- To differentiate HSBC from our competitors by providing excellent personalized service to these customers to win and retain their business
- To comprehensively understand the client’s business, their day-to-today banking activities and operational needs
- Achieve revenue growth through - client retention, sales leads & proactive management of service performance
- Coordinate with product partners to offer solutions based on the client’s needs, feedback and nature of their business.
- Ensure

You must be a team player and demonstrate a passion for work

**Portfolio Management**:
Establishing strong relations with Brands and supporting their performance, as their business advisor and main contact point and ensuring ambitious revenue growth
Developing understanding of assigned category dynamics in the market, spotting trends and support category manager to develop assortment planning to grow brand portfolio on Lazada
Building Short term and Long term Branding & Marketing plan as same as commercial plan with brands to support brand growth in E-commerce business

**Business Planning**:
Developing strong analytics to evaluate daily/weekly/monthly performance and optimizing further customer experience, marketing, pricing and product selection for support brand growth
Suggesting on campaign planning and organizing the implementation to drive a successful result while ensuring that Lazada has the assortment and best prices in the market by leveraging on competitive intelligence.
Collaborating cross functionally with local team including campaigns, operations, marketing to deliver campaign activation allowing Lazada to offer the best customer experience.
Constantly be prepared to learn new skill sets and be on the forefront of e-commerce knowledge development, and coach sellers to adopt new tools and features to drive customer engagement and retention.
**Requirements/Qualifications(must have)**: -Bachelor s degree in business administration, marketing and economics or related fields.
Minimum 1 year of work experience, preferably in key account management, category management, marketing campaign is preferred.
Proven experience in business development successes and strategic project management with demonstrated ability to drive successful outcomes is a must
Strong understanding of e-commerce business models and dynamics is a plus
Exceptional strategic thinking and analytical skills, with the ability to generate insights based on data analytics and translate complex concepts into actionable plans
Passionate for multiple simultaneous projects, creative flow and high attention to detail
Excellent communication both Thai and English and interpersonal skills, with the ability to influence and effectively engage stakeholders at all levels.
Adaptable and proactive, thriving in a fast-paced and dynamic environment.
A resilient problem-solver with proven leadership qualities
Strong ownership and attention to details
High proficiency in using Microsoft Word, Excel and PowerPoint.

**Requirements/Qualifications(good to have)**:

**The role**

In enabling our One WTW Client model, our Sales Operations colleagues act as key catalysts for Sales Enablement and focuses on the following pillars:
i. Target Marketing Organization (TMO) and key account management
ii. Interpreting sales analytics and driving action
iii. Enabling the execution of the WTW Client model
iv. Pipeline reporting & management
v. Driving sales enablement
vi. Others as defined by Country Leadership

The primary responsibility of the Sales Ops colleague is to enable and optimize the sales process, pipeline/scorecard and dashboard management in the assigned CRM system, follow up and track the implementation of the country market/sales plan, sales analysis, work with our Market & Client Insights team to provide business intelligence support, enable sales training & customer experience program, support the Lead Relationship Managers (LRMs) on their sales operations activities, organize account planning sessions and track account plans, drive opportunity escalation and cross-LoB initiatives amongst others. Collaborative engagement with various teams in the LoBs and marketing would be critical for success.

In summary, we count on our Sales Operations colleagues:
i. To enable the management of our key accounts
ii. As our go-to experts in leveraging data and insights to drive sales-oriented decisions
iii. As our key levers in the execution of our WTW Client Model
iv. To facilitate the use of the various Dashboards as an important tool in pipeline management
v. To drive sales enablement in the form of recognition programs, client outreach initiatives, sales training, sharing of success stories across Asia and harnessing Marketing campaign analytics for our businesses.
The overall objective of this role is to assist the client facing community and the country leader in achieving the sales goals and set-up a platform for best-in-class sales management within the organization. The key responsibilities would therefore include:

- Drive the sales reporting & tracking and provide inputs to the country leader, the LoB leaders and other key stakeholders
- Drive CRM usage/governance and pipeline management by ensuring the update of the pipeline in the CRM system(s), analyse the strength of the pipeline and point out action items as required
- Support the LRMs in taking cross-LoB opportunities to their clients which may inter alia include administrative support and internal co-ordination
- Drive the implementation of the country market and sales plan by following up with the team members, provide administrative support and highlight any concerns/red flag as appropriate
- Ensure that the key opportunities are being followed-up on
- Track the progress of key client facing initiative in the country and highlight any red flags as appropriate
- Enable the sales process (includes assessing, designing, or implementing sales processes) in seamless and provide inputs to make the process more efficient and productive
- Enable and support the launch and implementation of client facing events & programs
- Work with the Sales Operations lead to provide further sales/pipeline analytics and business intelligence
- Provide forward looking sales forecasts and highlight any areas of concerns
- Enable and support the launch and implementation of initiatives under the WTW Client Model
- Work with the Sales Operations Lead to identify and track business metrics tracking, trends, concerns and opportunities for the business in the country
- Provide sales analysis (Win/Loss) and the possible action items thereof
- Organizing joint account planning for the key client and ensure that the actions as determined are followed up, track and monitor account plans
- Enable the Opportunity escalation process and cross-LoB initiatives in the country
- Collaborate with Marketing and Sales team on demand and lead generation programs intended to grow the pipeline of opportunities for new clients as well as SoW growth. Drive, track and monitor outcomes of Marketing Qualified Leads.
- Enable the launch and implementation of sales campaigns and trainings in the country, including facilitating and supporting the production of collaterals across LoBs and the One WTW approach.
- May include occasional travel for team meetings, events or other programs
- RFP Tracking
- Client win communications

Note: Role evaluated on Sales (gross and cross-LOB), growth of book, sales enablement metrics, client satisfaction and demonstration of WTW values

**The requirements**
- Three to five years in a sales operations or sales support role in a B2B environment preferably within professional services industry
- Understanding of CRM tools especially Microsoft Dynamics and ability to effectively utilize tools to monitor performance and effectiveness of lead generation
- Good analytical and presentation skills
- Efficient, effective and organized project management skills
- Experience of working in a sales environment with significant focus on str

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Associate Analyst, Account Management Launch Graduate Program 2026 - Bangkok, Thailand
Who is Mastercard?
We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
The Mastercard Launch program is aimed at early career talent, to help you develop skills and gain cross-functional work experience. Over a period of 18 months, Launch participants will be assigned to a business unit, learn and develop skills, and gain valuable on the job experience.
Job Description:
- Partner cooperatively in a team environment to support evolution of a wide array of programs across Mastercard business
- Liaise with global customer base to identify opportunities to improve current programs and develop understanding of customer needs
- Support larger team functions related to ensuring customer compliance with Mastercard standards
- Will work with analytic insights and tools to facilitate compliance, investigative, and reporting initiatives
- Perform project management duties, creating and documenting processes, developing timelines, managing compliance cases, supporting risk mitigation for our third parties
- Communicate across key stakeholders to out into place action plans to address vulnerabilities and weaknesses
- Interface with customers, both internal and external, to effectively communicate and educate on program rules, procedures and best practices
- Perform desktop research to identify regional or global trends and develop key performance metrics and reporting
- Assist with ad hoc requests, participate in special projects as required, and provide cross-functional support as needed
All About You:
- Analytical, investigative and problem-solving skills
- Strategic thinker with ability to derive and translate data analytics to meet business goals
- Sound written and verbal communication skills
- Project management skills, highly organized with strong attention to detail
- Must be able to work independently in developing and mapping out solutions
- Must be able to work in a fast paced and dynamic environment, handle multiple tasks, consistently meet established deadlines, and deliver exceptional results
- Expert PC skills including proficiency in Microsoft Excel, Word, PowerPoint, and Access; programming and coding ability a plus
- Experience with Tableau, Domo, or other comparable business intelligence tools
- Understanding of risk management disciplines
- Currently enrolled in a bachelor's or accelerated master's program graduating between Dec 2025 - June 2026.
- Able to start work on 6 July 2026 (Start dates are fixed)
- You possess the right to work in Thailand, and do not require work visa sponsorship
Languages:
- English required
- Local office language (Thai)
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.