14 Customer Relationship Management jobs in Thailand
Customer Success Specialist
Bangkok, Bangkok
Shell
Posted 3 days ago
Job Viewed
Job Description
Bangkok, Thailand
**Job Family Group:**
Commercial and Retail
**Worker Type:**
Regular
**Posting Start Date:**
August 16, 2025
**Business unit:**
Downstream and Renewables
**Experience Level:**
Experienced Professionals
**Job Description:**
This role may focus on some or all the accountabilities below, depending on the respective business size and complexity:
**Deal Management:**
+ **Permit Management:** Accountable for end-to-end support for Permit/License acquisition required for site opening and operation.
+ **Contract Management:** Manage appropriate Contracts (Fuel / Non-fuel) for site opening, transfer, suspension, and closure of Retail sites as per MOA while ensuring company's policy and compliance according to MOA.
+ **Wetstock Management:** Maintain quantity and quality assurance. Collect Wetstock daily report to check for any red flags. Raise ticket to third-party to investigate and fix any discrepancy.
**Order to Cash**
+ **Order Management:** Provide end-to-end support for Lube orders
+ **Touchless Support:** Manage Shell Market Hub user profiles, provide troubleshooting and user support. Raise system related incidents and follow up on resolution.
+ **Dispute management:** Manage end-to-end dispute resolution starting from dispute request, coordinate with Territory Managers for investigation and liaise with Finance team for dispute resolution.
+ **Customer Support:** Advise Call Center Agents on issues that have been escalated until resolutions are finalized. Manage knowledge base and FAQs for Call Center Agents as future reference.
**Expectation of CSS role:**
Critical to the success of this role is to demonstrate strong Attention to Detail, Customer Language Proficiency, and experience in managing Customer Relationship and Customer Success.
Additionally, you will have:
- Working proficiency in English
- Strong Communication and Influencing skills
- Previous experience in data Analytics & Insights and Digital environment
- Demonstrated ability and commitment to manage customer experience and build Customer Success
- Knowledge of Customer Centric Design
- A good understanding of Commercial & Economic Acumen and Value Chain methodology
- The ability to lead Continuous Improvement and drive values for business
- Attention to details when dealing with Data Management and high focus on Compliance
- Proven experience in Contract Management
- Knowledge of Wetstock site operations
**Competency Requirements for JG8**
+ Commercial & Economic Acumen: Knowledge
+ Value Chain Understanding: Knowledge
+ Managing Customer Experience: Knowledge
+ Contract Management: Skill
-
**DISCLAIMER:**
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
You can be a part of the future of energy. Together at Shell, we are transitioning to become a net-zero emissions business while providing the energy that people around the world need today. Working with experienced colleagues , you'll have the opportunity to develop your skills, in an environment where we value honesty, integrity and respect for one another. At Shell, you progress as we tackle the energy challenge together.
#PowerYourProgress
**Visit our careers site ( has a bold goal: to become one of the world's most diverse and inclusive companies, a place where everyone - from our employees to our customers, partners and suppliers - feels valued, respected, and has a strong sense of belonging.
Find out more about DE&I at Shell ( is a global group of energy and petrochemical companies, employing 96,000 people across more than 70 countries.
Whether they work on our platforms and pipelines, or in our offices and research labs, people are key to our success. They collectively determine our culture and we expect them to behave according to our values: honesty, integrity, and respect for people.
Learn more about our purpose and strategy ( **_If you need any assistance or support while applying for a job, please contact us at_** ** ** _"_
**Job Family Group:**
Commercial and Retail
**Worker Type:**
Regular
**Posting Start Date:**
August 16, 2025
**Business unit:**
Downstream and Renewables
**Experience Level:**
Experienced Professionals
**Job Description:**
This role may focus on some or all the accountabilities below, depending on the respective business size and complexity:
**Deal Management:**
+ **Permit Management:** Accountable for end-to-end support for Permit/License acquisition required for site opening and operation.
+ **Contract Management:** Manage appropriate Contracts (Fuel / Non-fuel) for site opening, transfer, suspension, and closure of Retail sites as per MOA while ensuring company's policy and compliance according to MOA.
+ **Wetstock Management:** Maintain quantity and quality assurance. Collect Wetstock daily report to check for any red flags. Raise ticket to third-party to investigate and fix any discrepancy.
**Order to Cash**
+ **Order Management:** Provide end-to-end support for Lube orders
+ **Touchless Support:** Manage Shell Market Hub user profiles, provide troubleshooting and user support. Raise system related incidents and follow up on resolution.
+ **Dispute management:** Manage end-to-end dispute resolution starting from dispute request, coordinate with Territory Managers for investigation and liaise with Finance team for dispute resolution.
+ **Customer Support:** Advise Call Center Agents on issues that have been escalated until resolutions are finalized. Manage knowledge base and FAQs for Call Center Agents as future reference.
**Expectation of CSS role:**
Critical to the success of this role is to demonstrate strong Attention to Detail, Customer Language Proficiency, and experience in managing Customer Relationship and Customer Success.
Additionally, you will have:
- Working proficiency in English
- Strong Communication and Influencing skills
- Previous experience in data Analytics & Insights and Digital environment
- Demonstrated ability and commitment to manage customer experience and build Customer Success
- Knowledge of Customer Centric Design
- A good understanding of Commercial & Economic Acumen and Value Chain methodology
- The ability to lead Continuous Improvement and drive values for business
- Attention to details when dealing with Data Management and high focus on Compliance
- Proven experience in Contract Management
- Knowledge of Wetstock site operations
**Competency Requirements for JG8**
+ Commercial & Economic Acumen: Knowledge
+ Value Chain Understanding: Knowledge
+ Managing Customer Experience: Knowledge
+ Contract Management: Skill
-
**DISCLAIMER:**
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
You can be a part of the future of energy. Together at Shell, we are transitioning to become a net-zero emissions business while providing the energy that people around the world need today. Working with experienced colleagues , you'll have the opportunity to develop your skills, in an environment where we value honesty, integrity and respect for one another. At Shell, you progress as we tackle the energy challenge together.
#PowerYourProgress
**Visit our careers site ( has a bold goal: to become one of the world's most diverse and inclusive companies, a place where everyone - from our employees to our customers, partners and suppliers - feels valued, respected, and has a strong sense of belonging.
Find out more about DE&I at Shell ( is a global group of energy and petrochemical companies, employing 96,000 people across more than 70 countries.
Whether they work on our platforms and pipelines, or in our offices and research labs, people are key to our success. They collectively determine our culture and we expect them to behave according to our values: honesty, integrity, and respect for people.
Learn more about our purpose and strategy ( **_If you need any assistance or support while applying for a job, please contact us at_** ** ** _"_
This advertiser has chosen not to accept applicants from your region.
0
Customer Success Executive
Bangkok, Bangkok
Palexy Pte. Ltd
Posted today
Job Viewed
Job Description
At Palexy, we develop a pioneering AI-powered SaaS platform that can turn existing retail data, including CCTV footage, POS data, staff schedule data, etc. into actionable intelligence in a fashion similar to e-commerce.
We are seeking Customer Success Executives based in Bangkok to help our Thailand’s retail customers successfully adopt our product and assist them with technical problems. Ultimately, you will help establish our reputation as a company that offers excellent customer service during after-sales procedures. You will report to the Customer Success Managers and will support the adoption, retention and growth of our customer base.
**Responsibilities**
- Assist Customer Success Manager in nurturing and maintaining the trusted partnership with our customers, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.
- Identify and resolve challenges with product adoption encountered by our customers, especially by end users.
- Help customers maximize the value of Palexy products with absolute knowledge of the Product, and understanding customers’ process and goals.
- Identify opportunities for product improvement and revenue growth by proactively connecting with customers and understanding their needs
**The successful applicant**
- 2-3 years experience as a Customer Success Executive or similar CS role
- Ability to speak Thai fluently is a must
- Ability to speak English OR Vietnamese fluently is a must
- A people's person who can communicate well, get along with external and internal stakeholders across functions to get things done.
- Curious/ analytical/ good at problem-solving;
- Excellent at Excel, Power Point. Comfortable with analyzing and working with data;
- Planning & Good organization skills, honesty, and attention to detail;
- A quick learner in new technology tool, self-starter behavior
- Eagerness to learn, develop, and get involved in a wide range of tasks
**Benefits from working with Palexy team and our customers**
- Competitive salary
- 13th-month salary
- Hybrid working style. You can fulfill your tasks from Maldives with a cocktail in your hand. However, when your customers need you, you need to be there for them!
- Training programs
- Annual company trip
**Palexy team**:We are a fast-paced, always learning, open-minded, diverse-background team that is up for competing globally in a rapidly growing field.
**Palexy’s customers**: Our customers are data-driven retailers who are looking to improve their process and optimize their operations. If you enjoy working with different teams from different businesses as their technology partner, helping them use Palexy’s tool to make better and faster decisions, you will enjoy this.
**Language**:
- Thai (required)
- English (preferred)
- Vietnamese (preferred)
We are seeking Customer Success Executives based in Bangkok to help our Thailand’s retail customers successfully adopt our product and assist them with technical problems. Ultimately, you will help establish our reputation as a company that offers excellent customer service during after-sales procedures. You will report to the Customer Success Managers and will support the adoption, retention and growth of our customer base.
**Responsibilities**
- Assist Customer Success Manager in nurturing and maintaining the trusted partnership with our customers, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.
- Identify and resolve challenges with product adoption encountered by our customers, especially by end users.
- Help customers maximize the value of Palexy products with absolute knowledge of the Product, and understanding customers’ process and goals.
- Identify opportunities for product improvement and revenue growth by proactively connecting with customers and understanding their needs
**The successful applicant**
- 2-3 years experience as a Customer Success Executive or similar CS role
- Ability to speak Thai fluently is a must
- Ability to speak English OR Vietnamese fluently is a must
- A people's person who can communicate well, get along with external and internal stakeholders across functions to get things done.
- Curious/ analytical/ good at problem-solving;
- Excellent at Excel, Power Point. Comfortable with analyzing and working with data;
- Planning & Good organization skills, honesty, and attention to detail;
- A quick learner in new technology tool, self-starter behavior
- Eagerness to learn, develop, and get involved in a wide range of tasks
**Benefits from working with Palexy team and our customers**
- Competitive salary
- 13th-month salary
- Hybrid working style. You can fulfill your tasks from Maldives with a cocktail in your hand. However, when your customers need you, you need to be there for them!
- Training programs
- Annual company trip
**Palexy team**:We are a fast-paced, always learning, open-minded, diverse-background team that is up for competing globally in a rapidly growing field.
**Palexy’s customers**: Our customers are data-driven retailers who are looking to improve their process and optimize their operations. If you enjoy working with different teams from different businesses as their technology partner, helping them use Palexy’s tool to make better and faster decisions, you will enjoy this.
**Language**:
- Thai (required)
- English (preferred)
- Vietnamese (preferred)
This advertiser has chosen not to accept applicants from your region.
1
Customer Success Manager
Bangkok, Bangkok
Mastercard
Posted today
Job Viewed
Job Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Customer Success Manager
Overview
Role
In this customer-facing position, you will:
- Act as a trusted advisor to our customers from C-level to working level
- Responsible for customer contract renewals and upsell revenue
- Identify customer’s needs and how they can get the most out of SessionM products and services
- Drive increased value and satisfaction leading to customer retention
- Relay the voice of customer with internal teams including Support, Product, Delivery and Finance.
All About You
- Bachelor’s Degree in IT or equivalent
- Combination of business and software tech-related technical skills
- Knowledgeable of loyalty and marketing technology ecosystem
- 10-12 years of Customer Success, Account Management, or relevant experience
List of additional capabilities.
- Always look for potential solutions to solve problems
- Effective communication and presentation skills to technical and non-technical audiences
- Thrive in a fast-paced environment, handle diverse workload, and meet aggressive deadlines
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Customer Success Manager
Overview
Role
In this customer-facing position, you will:
- Act as a trusted advisor to our customers from C-level to working level
- Responsible for customer contract renewals and upsell revenue
- Identify customer’s needs and how they can get the most out of SessionM products and services
- Drive increased value and satisfaction leading to customer retention
- Relay the voice of customer with internal teams including Support, Product, Delivery and Finance.
All About You
- Bachelor’s Degree in IT or equivalent
- Combination of business and software tech-related technical skills
- Knowledgeable of loyalty and marketing technology ecosystem
- 10-12 years of Customer Success, Account Management, or relevant experience
List of additional capabilities.
- Always look for potential solutions to solve problems
- Effective communication and presentation skills to technical and non-technical audiences
- Thrive in a fast-paced environment, handle diverse workload, and meet aggressive deadlines
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
This advertiser has chosen not to accept applicants from your region.
2
Manager, Customer Success (Retail)
Bangkok, Bangkok
NielsenIQ
Posted today
Job Viewed
Job Description
**Job Description**:
NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our clients an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market-leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.
**RESPONSIBILITIES**
- Conducts performance reviews for direct reports
- Responsible for the training and development of the team. Ensure team members are trained to handle client requirements
- Establish high standards of performance, provide support, recognition and feedback to develop associates and support a strong team environment
- Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
- Contribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs
- Consult with clients regarding general concerns
- Conduct external presentations
- Supervise all stages of project management and monitor performance
- Drive client satisfaction by providing insights and actionable recommendations during presentations
- Develop strategic understanding of industry trends, competition and opportunities of NielsenIQ
- Responsible for meeting the COE objectives as a whole and ongoing delivery of COE KPIs
- Responsible for allocating work based on the current team workload capacity and the skills and aspirations of the team
**Qualifications**:
**A LITTLE BIT ABOUT YOU**
This role is responsible for developing individuals and teams that execute against specific activities related to analytics and/or client response. Identifying and implementing ongoing improvements in efficiency and effectiveness in the way we service our clients. This role is also responsible for hiring and managing all aspects of people management.
**QUALIFICATIONS**
- University degree or equivalent experience
- 5+ years proof fessional work experience
- Strong Business English knowledge, both verbal and written (and local language if required)
- Strong communication skills, project management skills and adaptability/Change Management skills
- Experience working in a digital enabled environment
- Ability to work within a virtual environment
- Demonstrated strong leadership and people management skills
- Strong business and financial acumen
- Understanding of growth and brand strategy
Additional Information
**About NielsenIQ**
NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.
Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook
**Our commitment to Diversity, Equity, and Inclusion**
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our clients an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market-leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.
**RESPONSIBILITIES**
- Conducts performance reviews for direct reports
- Responsible for the training and development of the team. Ensure team members are trained to handle client requirements
- Establish high standards of performance, provide support, recognition and feedback to develop associates and support a strong team environment
- Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
- Contribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs
- Consult with clients regarding general concerns
- Conduct external presentations
- Supervise all stages of project management and monitor performance
- Drive client satisfaction by providing insights and actionable recommendations during presentations
- Develop strategic understanding of industry trends, competition and opportunities of NielsenIQ
- Responsible for meeting the COE objectives as a whole and ongoing delivery of COE KPIs
- Responsible for allocating work based on the current team workload capacity and the skills and aspirations of the team
**Qualifications**:
**A LITTLE BIT ABOUT YOU**
This role is responsible for developing individuals and teams that execute against specific activities related to analytics and/or client response. Identifying and implementing ongoing improvements in efficiency and effectiveness in the way we service our clients. This role is also responsible for hiring and managing all aspects of people management.
**QUALIFICATIONS**
- University degree or equivalent experience
- 5+ years proof fessional work experience
- Strong Business English knowledge, both verbal and written (and local language if required)
- Strong communication skills, project management skills and adaptability/Change Management skills
- Experience working in a digital enabled environment
- Ability to work within a virtual environment
- Demonstrated strong leadership and people management skills
- Strong business and financial acumen
- Understanding of growth and brand strategy
Additional Information
**About NielsenIQ**
NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.
Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook
**Our commitment to Diversity, Equity, and Inclusion**
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
This advertiser has chosen not to accept applicants from your region.
3
Manager, Customer Success (Retail)
Bangkok, Bangkok
NielsenIQ
Posted today
Job Viewed
Job Description
**Job Description**:
NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our clients an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market-leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.
**RESPONSIBILITIES**
- Conducts performance reviews for direct reports
- Responsible for the training and development of the team. Ensure team members are trained to handle client requirements
- Establish high standards of performance, provide support, recognition and feedback to develop associates and support a strong team environment
- Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
- Contribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs
- Consult with clients regarding general concerns
- Conduct external presentations
- Supervise all stages of project management and monitor performance
- Drive client satisfaction by providing insights and actionable recommendations during presentations
- Develop strategic understanding of industry trends, competition and opportunities of NielsenIQ
- Responsible for meeting the COE objectives as a whole and ongoing delivery of COE KPIs
- Responsible for allocating work based on the current team workload capacity and the skills and aspirations of the team
**Qualifications**:
**A LITTLE BIT ABOUT YOU**
This role is responsible for developing individuals and teams that execute against specific activities related to analytics and/or client response. Identifying and implementing ongoing improvements in efficiency and effectiveness in the way we service our clients. This role is also responsible for hiring and managing all aspects of people management.
**QUALIFICATIONS**
- University degree or equivalent experience
- 5+ years proof fessional work experience
- Strong Business English knowledge, both verbal and written (and local language if required)
- Strong communication skills, project management skills and adaptability/Change Management skills
- Experience working in a digital enabled environment
- Ability to work within a virtual environment
- Demonstrated strong leadership and people management skills
- Strong business and financial acumen
- Understanding of growth and brand strategy
Additional Information
**About NielsenIQ**
NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.
Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook
**Our commitment to Diversity, Equity, and Inclusion**
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our clients an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market-leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.
**RESPONSIBILITIES**
- Conducts performance reviews for direct reports
- Responsible for the training and development of the team. Ensure team members are trained to handle client requirements
- Establish high standards of performance, provide support, recognition and feedback to develop associates and support a strong team environment
- Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
- Contribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs
- Consult with clients regarding general concerns
- Conduct external presentations
- Supervise all stages of project management and monitor performance
- Drive client satisfaction by providing insights and actionable recommendations during presentations
- Develop strategic understanding of industry trends, competition and opportunities of NielsenIQ
- Responsible for meeting the COE objectives as a whole and ongoing delivery of COE KPIs
- Responsible for allocating work based on the current team workload capacity and the skills and aspirations of the team
**Qualifications**:
**A LITTLE BIT ABOUT YOU**
This role is responsible for developing individuals and teams that execute against specific activities related to analytics and/or client response. Identifying and implementing ongoing improvements in efficiency and effectiveness in the way we service our clients. This role is also responsible for hiring and managing all aspects of people management.
**QUALIFICATIONS**
- University degree or equivalent experience
- 5+ years proof fessional work experience
- Strong Business English knowledge, both verbal and written (and local language if required)
- Strong communication skills, project management skills and adaptability/Change Management skills
- Experience working in a digital enabled environment
- Ability to work within a virtual environment
- Demonstrated strong leadership and people management skills
- Strong business and financial acumen
- Understanding of growth and brand strategy
Additional Information
**About NielsenIQ**
NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.
Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook
**Our commitment to Diversity, Equity, and Inclusion**
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
This advertiser has chosen not to accept applicants from your region.
4
Manager, Bases Customer Success
Bangkok, Bangkok
NielsenIQ
Posted today
Job Viewed
Job Description
To assist the senior member to identify a new business opportunity in the industry.
Prepares client proposals and study designs and estimates costs of projects, with supervision.
Constructs and implements the analytical plan.
Develop study design, and questionnaires, and discuss analytical plans with the modeling team.
Monitors changes in job costs and communicates cost changes to client, as needed.
Run market simulations, analyze study data, and provides report conclusions and recommendations, with mínimal supervision.
Prepares and presents study results to clients.
Consults with clients regarding research designs and general study concerns.
Supervises direct reports by answering questions, providing constructive and consistent feedback, and conducting performance appraisals in a timely manner.
Client servicing.
Undertake sales activities in conjunction with the commercial team in terms of preparation and delivery of proposals and credentials.
Work with the Customer Success team on analysis to drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews.
Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards.
Identify and recommend enhanced and new services that answer clients' business needs.
Build and maintain ongoing relationships with the identified key persons within the client organization.
A little bit about you.
Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You're known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data from a new angle. You can identify the narratives behind numbers, and you're always looking for what's next.
Qualifications At least a Bachelor's degree holder in any disciplines.
Minimum 4 years of working experience in Market Research or relevant industry.
Background in statistics and multivariate analysis.
Working knowledge of research techniques and methodologies.
Good client service skills.
Ability to communicate and write effectively in English and Thai.
Project management experience.
Proficient in Microsoft Excel & PowerPoint and/or Google Spreadsheet & Slides.
Additional Information
About NIQ.
NIQ, the world's leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.
**Want to keep up with our latest updates? Follow us on**: LinkedIn | Instagram | Twitter | Facebook.
Our commitment to Diversity, Equity, and Inclusion.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.
**Job skills required**: Statistics, English, Market Research, Thai, Research
**Job skills preferred**: Project Management, Excel
Prepares client proposals and study designs and estimates costs of projects, with supervision.
Constructs and implements the analytical plan.
Develop study design, and questionnaires, and discuss analytical plans with the modeling team.
Monitors changes in job costs and communicates cost changes to client, as needed.
Run market simulations, analyze study data, and provides report conclusions and recommendations, with mínimal supervision.
Prepares and presents study results to clients.
Consults with clients regarding research designs and general study concerns.
Supervises direct reports by answering questions, providing constructive and consistent feedback, and conducting performance appraisals in a timely manner.
Client servicing.
Undertake sales activities in conjunction with the commercial team in terms of preparation and delivery of proposals and credentials.
Work with the Customer Success team on analysis to drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews.
Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards.
Identify and recommend enhanced and new services that answer clients' business needs.
Build and maintain ongoing relationships with the identified key persons within the client organization.
A little bit about you.
Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You're known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data from a new angle. You can identify the narratives behind numbers, and you're always looking for what's next.
Qualifications At least a Bachelor's degree holder in any disciplines.
Minimum 4 years of working experience in Market Research or relevant industry.
Background in statistics and multivariate analysis.
Working knowledge of research techniques and methodologies.
Good client service skills.
Ability to communicate and write effectively in English and Thai.
Project management experience.
Proficient in Microsoft Excel & PowerPoint and/or Google Spreadsheet & Slides.
Additional Information
About NIQ.
NIQ, the world's leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.
**Want to keep up with our latest updates? Follow us on**: LinkedIn | Instagram | Twitter | Facebook.
Our commitment to Diversity, Equity, and Inclusion.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.
**Job skills required**: Statistics, English, Market Research, Thai, Research
**Job skills preferred**: Project Management, Excel
This advertiser has chosen not to accept applicants from your region.
5
Manager, Retailer Customer Success
Bangkok, Bangkok
NielsenIQ
Posted today
Job Viewed
Job Description
Drive client satisfaction by providing insights and actionable recommendations during presentations.
Develop strategic understanding of industry trends, competition and opportunities of NielsenIQ.
Consult with clients regarding general concerns.
Conduct external presentations.
Responsible for meeting the COE objectives as a whole and ongoing delivery of COE KPIs.
Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards.
Responsible for allocating work based on the current team workload capacity and the skills and aspirations of the team.
Conducts performance reviews for direct reports.
Responsible for the training and development of the team. Ensure team members are trained to handle client requirements.
Establish high standards of performance, provide support, recognition and feedback to develop associates and support a strong team environment.
Contribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs.
Supervise all stages of project management and monitor performance.
Qualifications.
This role is responsible for developing individuals and teams that execute against specific activities related to analytics and/or client response. Identifying and implementing ongoing improvements in efficiency and effectiveness in the way we service our clients. This role is also responsible for hiring and managing all aspects of people management.
University degree or equivalent experience.
4+ years of professional work experience preferably within consumer insights or trade marketing, analytics, or market research.
Thai Locals.
Strong Business English knowledge, both verbal and written (and local language if required).
Excellent analytical skills.
Excellent communication skills and presentation skills.
Experience working in a digital enabled environment.
Ability to work within a virtual environment.
Demonstrated strong leadership and people management skills.
Strong business and financial acumen.
Understanding of growth and brand strategy.
Prior experience working with local and international retailers is preferred.
Additional Information
About NIQ.
NIQ, the world's leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.
Want to keep up with the latest updates on our business and Follow us on: LinkedIn | Instagram | Twitter | Facebook.
Our commitment to Diversity, Equity, and Inclusion.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.
**Job skills required**: Project Management, English, Market Research, Thai, Industry trends
**Job skills preferred**: Research
Develop strategic understanding of industry trends, competition and opportunities of NielsenIQ.
Consult with clients regarding general concerns.
Conduct external presentations.
Responsible for meeting the COE objectives as a whole and ongoing delivery of COE KPIs.
Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards.
Responsible for allocating work based on the current team workload capacity and the skills and aspirations of the team.
Conducts performance reviews for direct reports.
Responsible for the training and development of the team. Ensure team members are trained to handle client requirements.
Establish high standards of performance, provide support, recognition and feedback to develop associates and support a strong team environment.
Contribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs.
Supervise all stages of project management and monitor performance.
Qualifications.
This role is responsible for developing individuals and teams that execute against specific activities related to analytics and/or client response. Identifying and implementing ongoing improvements in efficiency and effectiveness in the way we service our clients. This role is also responsible for hiring and managing all aspects of people management.
University degree or equivalent experience.
4+ years of professional work experience preferably within consumer insights or trade marketing, analytics, or market research.
Thai Locals.
Strong Business English knowledge, both verbal and written (and local language if required).
Excellent analytical skills.
Excellent communication skills and presentation skills.
Experience working in a digital enabled environment.
Ability to work within a virtual environment.
Demonstrated strong leadership and people management skills.
Strong business and financial acumen.
Understanding of growth and brand strategy.
Prior experience working with local and international retailers is preferred.
Additional Information
About NIQ.
NIQ, the world's leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.
Want to keep up with the latest updates on our business and Follow us on: LinkedIn | Instagram | Twitter | Facebook.
Our commitment to Diversity, Equity, and Inclusion.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.
**Job skills required**: Project Management, English, Market Research, Thai, Industry trends
**Job skills preferred**: Research
This advertiser has chosen not to accept applicants from your region.
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6
Customer Success Architect - Security (New Graduate)
Bangkok, Bangkok
IBM Thailand Co., Ltd.
Posted today
Job Viewed
Job Description
Responsible for use case identification and value realization for SECURITY Growth Offerings.
Architects and co-creates MVP alongside customer practitioners.
Drives increased usage and adoption for SECURITY Growth Offerings.
Guides customer IT executives through the changes needed to unlock the full value of hybrid cloud.
Demonstrates value of Growth Offerings to the customer and identifies additional opportunities for adoption.
Activates early renewal conversations, drives upsell and works with renewal team to ensure execution of the renewal process.
Required Technical and Professional Expertise Exude deep understanding of customers and value, customer business and technology needs; becomes the face of IBM to the customer.
Co-defines customer roadmap for implementation and value realization alongside customer.
Possess Technical knowledge to drive adoption. Serves as a trusted expert for customers cloud migration and deployment of IBM Security Growth Offerings.
Conduct workshops with customer to align IT architecture, integration & migration requirements.
Execute customer success plan to drive adoption post-deployment.
Build and execute retention and expansion plays.
Preferred Technical and Professional Expertise Technical understanding and hands-on experience with Containers or equivalent, Value Prop, Use Cases, Competitive Differentiation.
Experience with enterprise software implementations/operation/presale in 1 or 2 of this Security areas: Extended detection and response (IBM Qradar SIEM, SOAR, NDR).
Data Security (IBM Guardium).
Identity and Access Management.
Ability to show customers how to "use" the offerings to get to first productive use and proactive expansion.
Analytical mindset and problem-solving skills.
Strong interpersonal relationship building and executive communications skills.
1-2 years of experience in Customer Success, Professional Services and/or Services Industries, Technical Sales (e.g., technology or management, consulting).
About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer.
Architects and co-creates MVP alongside customer practitioners.
Drives increased usage and adoption for SECURITY Growth Offerings.
Guides customer IT executives through the changes needed to unlock the full value of hybrid cloud.
Demonstrates value of Growth Offerings to the customer and identifies additional opportunities for adoption.
Activates early renewal conversations, drives upsell and works with renewal team to ensure execution of the renewal process.
Required Technical and Professional Expertise Exude deep understanding of customers and value, customer business and technology needs; becomes the face of IBM to the customer.
Co-defines customer roadmap for implementation and value realization alongside customer.
Possess Technical knowledge to drive adoption. Serves as a trusted expert for customers cloud migration and deployment of IBM Security Growth Offerings.
Conduct workshops with customer to align IT architecture, integration & migration requirements.
Execute customer success plan to drive adoption post-deployment.
Build and execute retention and expansion plays.
Preferred Technical and Professional Expertise Technical understanding and hands-on experience with Containers or equivalent, Value Prop, Use Cases, Competitive Differentiation.
Experience with enterprise software implementations/operation/presale in 1 or 2 of this Security areas: Extended detection and response (IBM Qradar SIEM, SOAR, NDR).
Data Security (IBM Guardium).
Identity and Access Management.
Ability to show customers how to "use" the offerings to get to first productive use and proactive expansion.
Analytical mindset and problem-solving skills.
Strong interpersonal relationship building and executive communications skills.
1-2 years of experience in Customer Success, Professional Services and/or Services Industries, Technical Sales (e.g., technology or management, consulting).
About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer.
This advertiser has chosen not to accept applicants from your region.
7
Associate, Key Account Management-sports&outdoors
Lazada
Posted today
Job Viewed
Job Description
Location:
**Thailand**
- Department: Commercial- Location: Thailand- Establishing strong relations with Brands and supporting their performance, as their main contact point and ensuring ambitious revenue growth
- Building Short term and Long term Branding & Marketing plan as same as commercial plan with brands to support brand growth in E-commerce business
- Developing strong analytics to evaluate daily/weekly/monthly performance and optimizing further customer experience, marketing, pricing and product selection for support brand growth
- Suggesting promotions to Brand, Brand marketing services, organizing these campaigns to drive a successful result
- Work across business functions i.e. Marketing team, Campaign team to support brands for daily operation and revenue growth
- Keep update on Market insight and customer insight for support category growth
**Job Requirements**
- Thai nationality, male or female
- Bachelor or Master Degree
- At least 3-5 years of working experiences.
- Fluency in English and Thai language
- Computer literacy - good knowledge of using Excel, PowerPoint, etc.
- Good communication and negotiation skills, result-oriented and able to problem solve as well as multi task well.
- Work experience with leading brands will be a plus
**Thailand**
- Department: Commercial- Location: Thailand- Establishing strong relations with Brands and supporting their performance, as their main contact point and ensuring ambitious revenue growth
- Building Short term and Long term Branding & Marketing plan as same as commercial plan with brands to support brand growth in E-commerce business
- Developing strong analytics to evaluate daily/weekly/monthly performance and optimizing further customer experience, marketing, pricing and product selection for support brand growth
- Suggesting promotions to Brand, Brand marketing services, organizing these campaigns to drive a successful result
- Work across business functions i.e. Marketing team, Campaign team to support brands for daily operation and revenue growth
- Keep update on Market insight and customer insight for support category growth
**Job Requirements**
- Thai nationality, male or female
- Bachelor or Master Degree
- At least 3-5 years of working experiences.
- Fluency in English and Thai language
- Computer literacy - good knowledge of using Excel, PowerPoint, etc.
- Good communication and negotiation skills, result-oriented and able to problem solve as well as multi task well.
- Work experience with leading brands will be a plus
This advertiser has chosen not to accept applicants from your region.
8
Senior Analyst, Key Account Management - Fmcg
Lazada
Posted today
Job Viewed
Job Description
Location:
**Thailand**
- Department: Commercial- Location: Thailand- Team and Role Introduction:
- Reporting to the Associate Category Manager (ACM) in the Health & Beauty local marketplace team, Key Account Manager is responsible for managing and growing the assigned seller portfolio as well as supporting ACM in planning and execution of category strategy and help the category achieve its objectives.**Responsibilities**:
- Key focus areas include:
Strategy & execution:
- Deeply understand category strategy and able to execute accordingly.
- Monitor seller performance regularly and derive actions plans that would help achieve the targets
- Sellers management:
- Manage relationships with the sellers in the assigned portfolio and act as a business advisor to ensure their sustainable growth and contribution to the subcategory.
- Work closely with the vendor acquisition team to acquire and groom new sellers to grow strategic assortment within the subcategory
- Assortment planning & merchandising:
- Develop category knowledge in terms of assortment, price points, and trends to understand the gaps and match demand and supply in the market.
- Monitor trendy/high potential assortment in your category and incubate to achieve key metrics
Marketing & onsite management- Work closely with cross-functional teams including traffic and marketing teams to plan for campaigns as per the identified assortment and growth direction of the subcategory and manage onsite merchandising and deal hunting from the sellers
- Team management:
- Be a role model for junior KAM and VKAM in managing sellers and growing long-tailed sellers.
**Job Requirements**
- Bachelor’s Degree
- At least 2 years of experience in retail (offline or online), business development, market research, or related fields
- Strong business acumen
- Highly self-motivated and able to work in a fast-paced and dynamic environment
- Strong analytical skills with systematic and structured thinking and problem-solving skill
- Excellent negotiation and stakeholder’s management
- Good verbal and written communication skills in both English and Thai
- Good computer literacy (Microsoft Excel)
**Thailand**
- Department: Commercial- Location: Thailand- Team and Role Introduction:
- Reporting to the Associate Category Manager (ACM) in the Health & Beauty local marketplace team, Key Account Manager is responsible for managing and growing the assigned seller portfolio as well as supporting ACM in planning and execution of category strategy and help the category achieve its objectives.**Responsibilities**:
- Key focus areas include:
Strategy & execution:
- Deeply understand category strategy and able to execute accordingly.
- Monitor seller performance regularly and derive actions plans that would help achieve the targets
- Sellers management:
- Manage relationships with the sellers in the assigned portfolio and act as a business advisor to ensure their sustainable growth and contribution to the subcategory.
- Work closely with the vendor acquisition team to acquire and groom new sellers to grow strategic assortment within the subcategory
- Assortment planning & merchandising:
- Develop category knowledge in terms of assortment, price points, and trends to understand the gaps and match demand and supply in the market.
- Monitor trendy/high potential assortment in your category and incubate to achieve key metrics
Marketing & onsite management- Work closely with cross-functional teams including traffic and marketing teams to plan for campaigns as per the identified assortment and growth direction of the subcategory and manage onsite merchandising and deal hunting from the sellers
- Team management:
- Be a role model for junior KAM and VKAM in managing sellers and growing long-tailed sellers.
**Job Requirements**
- Bachelor’s Degree
- At least 2 years of experience in retail (offline or online), business development, market research, or related fields
- Strong business acumen
- Highly self-motivated and able to work in a fast-paced and dynamic environment
- Strong analytical skills with systematic and structured thinking and problem-solving skill
- Excellent negotiation and stakeholder’s management
- Good verbal and written communication skills in both English and Thai
- Good computer literacy (Microsoft Excel)
This advertiser has chosen not to accept applicants from your region.
9