52 Customer Satisfaction jobs in Thailand

About Intrepid

The Role:
Intrepid Group Asia seeks a customer service representative to join our Chat team. This person will provide our customers with an exceptional level of service.

The position will be based in Thailand.

If you enjoy dealing with various buyer concerns and have a strong desire to provide excellent customer service, you are the one we are looking for.

Your responsibilities will include the following:

- Respond to buyer inquiries through chat in a timely and accurate manner.
- Deliver a consistent and positive customer experience.
- Ensure that chat response SLAs (rate and time) are met.
- Accurately resolving buyer concerns and complaints.
- Analyze and report on product and promotion issues.
- Maintain internal databases with information about product issues and valuable buyer discussions.
- Monitor buyer complaints and initiate outbound chats to assist customers.
- Maintain a friendly, helpful, and professional demeanor toward customers.
- Ensure that each buyer who contacted you via Lazada, Shopee, or social media chats is satisfied.

Whom we look for - the ideal profile:

- University degree, at least one year of experience working in an eCommerce or startup company
- Fluent with Thai Language
- Excellent chat communication skills and a good understanding of customer needs
- Customer service experience, preferably in a chat customer service role with outbound and inbound responsibilities
- Professional, customer-focused, and eager to learn about product knowledge
- able to work flexible hours and on weekends

What we offer:

- BTS Chidlom
- 1-month bonus
- Flexible working hours
- Health Insurance
- Fun Working Environment

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Dissatisfied customers are almost always around for any company in the service industry, and through managing and ensuring that the issue resolution process for dissatisfied customers is fast and streamlined, your mission will be to convert a problem into an opportunity for the company that ultimately creates a more loyal customer base, which will further sustain our growth.

**What you will do**:

- Develop high level strategy, ensuring CS vision and mission are aligned with business objectives
- Forecast customer needs to enhance offerings and competitiveness
- Develop intervention strategies to mitigate gaps in delivery of logistics services
- Analyse report and review better ways to approach problems through synthesising and reorganising the problem information
- Keep yourself abreast with all the latest information on worldwide CS best practices, metrics and technology to better improve overall business processes
- Define common goals, direction and accountability among staff
- Manage the recruitment and selection of new staff
- Conduct manpower and resource planning for the organisation based on business objectives and demand analyses
- Conduct performance reviews for staff
- Create succession plans to manage staff development and long-term resourcing across the department
- Manage learning and development programmes across the department
- Develop staff through ongoing coaching, mentoring and career discussions
- Develop risk mitigation and business continuity plans
- Develop reward recognition program
- Manage succession planning & career progression opportunities
- Optimise use of allocated resources and budgets within business activities
- Evaluate operational policies, standards and procedures
- Work closely with regional CS and REC team and local COO to ensure alignment and consistency
- Minimally 10 years of experience, with at least 3 years holding a leadership position
- Bachelor’s Degree mínimally
- CRM system knowledge, COPC knowledge, ISO knowledge
- Change Management
- Customer Management
- Strategic Service Excellence
- Stakeholder Management
- Strategy Implementation
- Strategic Human Resource Management
- Problem Solving
- People Management/ Leadership
- Communication
- Native Thai, Fluent English

Test and ensure smooth end-to-end experiences on the myAIS app and its associated channels from the perspective of the customer.
Develop a comprehensive customer experience test strategy
- Define tools and resources, and design test scenarios.
Manage test execution, analyze results, and present findings to stakeholders for continuous enhancement.
Prioritize and address identified issues, while also monitoring and assessing the overall customer experience of the app with coordination with business owners and the development team.
Recruiter Chaipob Naisanguansri (ไชยภพ นัยสงวนศรี), Theeradech Ruangbowongate (ธีระเดช เรืองบวรเกษ)

**SUMMARY OF POSITION**

The jobholder, as Customer Support Officer, is part of Airbus Flight Operations Services and part of the support team belonging to NAVBLUE, customer experience department.

He/She is responsible for the support, training and services of Flight Operations Solutions delivered to the operators.

Primary support activities will include NAVBLUE Operation Control N-OC (Operations Control and Daily Crewing) and N-Crew Product suit (Preferential Crew Bidding/Awarding, Line Bidding/Awarding and Equity Bidding/Awarding) with scope extending to additional products in line with business needs.
The Customer Support Officer is the customers champion and represents their voice into the organization. They are responsible for providing a first class level of Support to Navblue customers and will have regular contact including resolving queries through the NAVBLUE support system (telephone, chat, forums & tickets).

The Customer Support Officer role is transversal and will work across the business at all levels to ensure that customers queries are resolved to their satisfaction, owning the ticket from creation to resolution. This will include working with Product Management, Production, Technical Support and Software Development.

A team player who likes problem solving has good communication skills and is passionate about Aviation.

Aviation industry experience including crew management/rostering and airline scheduling systems is recommended.

This role is working on a shift pattern including weekends and bank holidays on a rotational basis. All details will be provided during the interview process.

**Required Skills/Experience**:

- **Previous experience in a customer service role.**:

- **Able to work to strict deadlines.**:

- **Proven ability to multitask during high stress situations and prioritize work**:

- **Strong analytical and problem-solving skills**:

- **Able to think critically and take a proactive approach to identify problems, issues, and opportunities.**:

- **Strong communication skills written/verbal communication, organizational and customer service skills**:

- **Aviation industry experience including crew management/rostering, airline scheduling systems is desirable although comprehensive training will be provided**:

- **A team player**:

- **Adept at using and learning new software**:

- **Attention to detail & quality minded.**:
**Additional knowledge in the below is beneficial**:

- **Understanding Hotel, Air and Ground Transportation requirements for Crew**:

- **Understanding Crew duty and rest violations**:

- **Understanding the relationship between crew details and flight operations such as crew qualifications/ training records and other information**:

- **Understand the required daily reporting and tracking of crew and aircraft**:

- **Understanding Irregular Operations (IROP) contingency plans**:
**The key missions of the support team are**:

- **Represent and relay customer experience**:

- **Assist and support Flight Operations Solutions deployment**:

- **Optimize customer satisfaction**:

- **Contribute to Customer Services strategy**:
**Duties & Responsibilities**:

- **Act as the main point of customer contact for all products in scope through the NAVBLUE Support Portal.**:

- **Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific SLA’s.**:

- **Troubleshoot queries through all available tools to try to resolve queries before escalation to other teams, performing system changes where required and where permitted through the defined operating procedures.**:

- **Work closely with and assist the Product, Development, Technical Operations and other departments within NAVBLUE to resolve customer issues and improve customer satisfaction.**:

- **Develop basic knowledge on other products in the NAVBLUE suite.**:

- **Complete all training assigned.**:

- **Monitor customer satisfaction and build loyalty by providing excellent customer service.**:

- **Ensure Quality and Health & Safety is always maintained.**:
**CORE JOB Requirement**:

- **Degree/ Diploma In Information Technology or equivalent**:

- **Min 2 years relevant experience**:

- **Good analytical and troubleshooting skills**:

- **Self-motivated, proactive, self-discipline and a service mindset**:

- **Independent, patient, and willing to learn**:

- **Ability to organize and manage multiple priorities**:

- **Good team player and able to work independently**:

- **Possess good attitude**:

- **Ability to work under pressure**:

- **Strong written/verbal communication skills in English**:

- **Experience in crew management/rostering, airline scheduling systems**:

- **Geographical/ Aeronautical Knowledge**:

- **Familiar with Google Workspace and associated programs**:

- **Familiar with usage of a Helpdesk ticketing tool **:**This job requires an awareness of any potential compliance risks and a commitment to act with inte

Job ID
48815

Business
Manufacturing(Automobile)

Job Detail
【Main Duty】
Support work for Japanese engineers
Mainly interpreter and Responding to client inquiries
【Product】
Steel
【Job Description】・Analyze and report product malfunctions
・Communicate Steel-related details with the Japanese head office
・Information update in internal database
・Share feature requests and effective workarounds with team members
・Inform customers about new features and functionalities
・After-sales service for thin plate products
・Cooperating with clients to improve quality and technical problems
・Visit a client with a Japanese engineer
・Other assigned tasks
Report to Japanese

Salary

30,000 - 50,000 (THB)

Location
Bangkok

Required work
experience
【Must】
・Bachelor's Degree
・Male or Female・More than 3 years of work experience as an interpreter
・More than 2 years of sales and support experience
・Intermediate Level of English （TOEIC 750 UP）
・Upper Intermediate Level of Japanese （Must have JLPT N2）
【Advantage】
・who has knowlege about engineering is better
・People who have worked in a company related to iron
・who have worked in a company related to steel

**Industry**: Trading(Food), Trading(Other), Trading(Computer/Telecommunication), Trading(Cosmetics/Healthcare), Trading(Machinery), Trading(Automotive), Trading(Electronics/Semiconductors), Trading(Pharmaceutical/Medical Equipment)
- ** Job Description**:

- Delivery control
- Process orders and ensure on-time delivery.
- Expedite and negotiate with the factory for better delivery.
- Coordinate shipment arrangements with suppliers, forwarders, and brokers.
- Adjust deliveries based on customer requirements.
- Cancel orders upon customer request.
- Analyze current delivery supply to customers.
- Manage service performance and report monthly KPIs to the team leader.

Stock management
- Upload and monitor forecasted deliveries.
- Analyze forecasts and customer demand trends.
- Adjust stock based on demand.
- Manage slow-moving stock.
- Report stock situation monthly to the team leader.
- Return or transfer stock to clear dead inventory.

Issue scrap proposals.
- Perform physical inventory checks.

Negotiation & Problem solving
- Understand customer needs and offer better solutions.
- Visit customers to resolve operational issues.
- ** Requirement**:

- Female, 22- 26 years old.
- Bachelor degree in any filed
- 1 -2 years of experience as a sales co. customer support
- Good Command in English with Toeic Scores 600 up *pls attached TOEIC score if available.
- Computer ability in Excel (V Look Up will be advantage).
- ** English Level**: Level 4 - Conversational Level
- ** Other Language**: English
- ** Working Hour**: 08:00 ~ 17:10
- ** Holiday**:

- Weekends (Sat-Sun)
- Public Holidays (Thailand)
- ** Benefit**:

- Bonus payment twice a year
- Monthly Language allowance for English and Japanese
- Monthly perfect allowance 500 THB
- Medical fee 20,000 THB
- Social security insurance
- Group life insurance
- Providence fund
- Language courses (English & Japanese)
- Activities such as company trip, new year party etc.

**Responsibilities**:

- Handling 70+ calls per day with consumers.
- Negotiating and convincing them to pay their outstanding payments.
- Successfully closing 25% of the calls.

**Requirements**:

- Familiar with verbal and written English communication.
- Ability to handle irate consumers in a professional way.
- Previous experience in a contact center.
- Native language speaker.

Benefits & Perks:

- Market leading salary
- Lucrative commission structure
- Opportunity to grow
- Opportunity to work with diverse team
- Opportunity to handle mature clients
- Experience of great call handling

**Salary**: ฿30,000.00 - ฿40,000.00 per month

Ability to commute/relocate:

- Thailand: Reliably commute or planning to relocate before starting work (required)

Supervise day-to-day activities of customer service team
- Communicate smoothly with other teams to achieve customer support goals
- Develop plans for improvement in customer support and relationship building
- Maintain a pleasant working environment for your team, ensure the satisfaction of both customer and business partners
- Attend and follow up on invoices and outstanding issues
- Be excellent in using the necessary tools for customer support

**Yêu cầu**:

- Bachelor’s degree in Administration or related field
- At least 3 years of experience in Customer Service & Administrative Support roles
- Proficient in Microsoft Excel and Word
- Positive, highly organized, and able to multi-task
- Outstanding communication skills with all levels of personnel
- Fluent in English. Fluent in Chinese will be a plus

Job Title: Customer Support Supervisor - Central Food Wholesales

Location: Thailand

Job Scope: Customer Support Supervisor or Sales Supervisor (Modern Trade) is responsible for developing category growth for Unilever business with integration of shopper, customer, and channel insights, and deployment of customer facing category strategies.

Job Descriptions:
- Deliver Turnover sales target of the assigned customer(s) for categories.- Develop detailed account plan with key drivers, based on strategy (brand & category strategy).- Strengthen relationship with the customer, both at HQ and store level to ensure full customer plan implementation.- Fully understand market / competitor intelligence and identify customer opportunities - To ensure the operational excellence.- Fully understand of Category review
- Category strategy

Qualifications:
- Bachelor's degree or higher in any field- Minimum 3 years working experience in Modern Trade Key Account/ Customer Management/ Account Management or Sales Management or Direct Makro experience is advantage.- Fluent in English communication both spoken & written.- Good analysis skill.- Good computer skills e.g. Excel, PowerPoint, Word.- Good interpersonal skill.