3 Customer Service & Helpdesk jobs in Thailand
Advisor I, Customer Service - Thailand (Local)
Concentrix
Posted 27 days ago
Job Viewed
Job Description
Job Title:
Advisor I, Customer Service - Thailand (Local)
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Advisor I, Customer Service - Thailand (Local)
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
0
Content Moderator (Korean Speaker)
Concentrix
Posted 27 days ago
Job Viewed
Job Description
Job Title:
Content Moderator (Korean Speaker)
Job Description
As a Content Moderator who is a native Korean speaker to review and manage user-submitted content on our platform. The role involves ensuring content complies with community guidelines and platform policies, identifying and removing violations, investigating user reports, and staying up-to-date with emerging online trends to maintain a safe environment for users.
**Responsibilities:**
+ Review user-submitted content to ensure it aligns with the platform's policies and community guidelines.
+ Apply the platform's policies and community guidelines fairly and consistently.
+ Identify and remove content that violates platform's policies and community guidelines.
+ Review and investigate user-submitted reports about potentially inappropriate contents and help resolve any issues.
+ Continuously monitor changes in online content trends, including new types of harmful material or emerging online behaviors, to ensure the platform remains safe for its users.
**_Preferred Qualification:_**
+ Strong attention to detail and ability to think critically.
+ Effective communication skills.
+ Ability to perform tasks objectively, free from biases or personal beliefs, while aligning with client policies.
+ Professionalism in handling sensitive content _._
+ Having previous experience in outsourcing, customer service, or content moderation is a plus.
**_Required Qualification:_**
+ Excellent comprehension and communication skills in Korean (Native) and English (B2).
+ A bachelor's degree in any field is welcome. ?
**_Working shift & schedule:_**
+ Rotational shifts 24-7 and days off
+ Any 5 days working week Must be flexible to work on weekends & Public holidays
**_Benefits:_**
+ KPI & Attendance Incentives
+ Medical Insurances
+ Housing allowance
+ Visa & Workpermit sponsorship
+ Relocation package (Flight & Hotel)
**_Disclaimer_**
_The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title._
_Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic._
Location:
THA Bangkok - Level 12, 66 Tower, 2556 Sukhumvit Road
Language Requirements:
English (Required), Korean (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Content Moderator (Korean Speaker)
Job Description
As a Content Moderator who is a native Korean speaker to review and manage user-submitted content on our platform. The role involves ensuring content complies with community guidelines and platform policies, identifying and removing violations, investigating user reports, and staying up-to-date with emerging online trends to maintain a safe environment for users.
**Responsibilities:**
+ Review user-submitted content to ensure it aligns with the platform's policies and community guidelines.
+ Apply the platform's policies and community guidelines fairly and consistently.
+ Identify and remove content that violates platform's policies and community guidelines.
+ Review and investigate user-submitted reports about potentially inappropriate contents and help resolve any issues.
+ Continuously monitor changes in online content trends, including new types of harmful material or emerging online behaviors, to ensure the platform remains safe for its users.
**_Preferred Qualification:_**
+ Strong attention to detail and ability to think critically.
+ Effective communication skills.
+ Ability to perform tasks objectively, free from biases or personal beliefs, while aligning with client policies.
+ Professionalism in handling sensitive content _._
+ Having previous experience in outsourcing, customer service, or content moderation is a plus.
**_Required Qualification:_**
+ Excellent comprehension and communication skills in Korean (Native) and English (B2).
+ A bachelor's degree in any field is welcome. ?
**_Working shift & schedule:_**
+ Rotational shifts 24-7 and days off
+ Any 5 days working week Must be flexible to work on weekends & Public holidays
**_Benefits:_**
+ KPI & Attendance Incentives
+ Medical Insurances
+ Housing allowance
+ Visa & Workpermit sponsorship
+ Relocation package (Flight & Hotel)
**_Disclaimer_**
_The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title._
_Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic._
Location:
THA Bangkok - Level 12, 66 Tower, 2556 Sukhumvit Road
Language Requirements:
English (Required), Korean (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
1
Customer Advisor (Sales) - Electronic Project
Concentrix
Posted 27 days ago
Job Viewed
Job Description
Job Title:
Customer Advisor (Sales) - Electronic Project
Job Description
As an Inbound Sales Representative, you'll handle inbound calls and chats, identifying customer needs and recommending suitable products. You'll engage customers in a friendly, helpful manner, ensuring a positive shopping experience. The role involves achieving sales targets through consultative selling without using high-pressure tactics.
**Responsibilities:**
+ Professionally answer inbound calls/chat from customers who wish to purchase products from our electronic brand.
+ Identify customer needs and suggest suitable products, ensure customer needs are met by offering appropriate products based on their preferences, highlighting their benefits to assist customers in making informed purchasing decisions.
+ Engage with customers in a friendly, helpful manner, building rapport and ensuring a positive shopping experience.
+ Work collaboratively to achieve sales targets through consultative selling, without resorting to high-pressure tactics.
**Required Qualification:**
+ Thai nationality
+ High School Diploma or above
+ Able to work in shift rotations
+ English proficiency in B2 level or above
+ Experience in Sale Executive is preferable
+ **Working shift & schedule:**
+ Shift rotations (9.00 - 18.00, 10.00 - 19.00, 12.00 - 21.00)
+ Shifts will be announced 2 weeks or 1 month advanced
+ 2 days off (can be split in some cases)
+ 1-month training and 2-month probation period ?
**Benefits:**
+ Performance & Attendance Incentives
+ Insurances: Social Security & Group
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706
Language Requirements:
English (Required), Thai (Required)
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Advisor (Sales) - Electronic Project
Job Description
As an Inbound Sales Representative, you'll handle inbound calls and chats, identifying customer needs and recommending suitable products. You'll engage customers in a friendly, helpful manner, ensuring a positive shopping experience. The role involves achieving sales targets through consultative selling without using high-pressure tactics.
**Responsibilities:**
+ Professionally answer inbound calls/chat from customers who wish to purchase products from our electronic brand.
+ Identify customer needs and suggest suitable products, ensure customer needs are met by offering appropriate products based on their preferences, highlighting their benefits to assist customers in making informed purchasing decisions.
+ Engage with customers in a friendly, helpful manner, building rapport and ensuring a positive shopping experience.
+ Work collaboratively to achieve sales targets through consultative selling, without resorting to high-pressure tactics.
**Required Qualification:**
+ Thai nationality
+ High School Diploma or above
+ Able to work in shift rotations
+ English proficiency in B2 level or above
+ Experience in Sale Executive is preferable
+ **Working shift & schedule:**
+ Shift rotations (9.00 - 18.00, 10.00 - 19.00, 12.00 - 21.00)
+ Shifts will be announced 2 weeks or 1 month advanced
+ 2 days off (can be split in some cases)
+ 1-month training and 2-month probation period ?
**Benefits:**
+ Performance & Attendance Incentives
+ Insurances: Social Security & Group
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706
Language Requirements:
English (Required), Thai (Required)
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
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