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FP Markets Group of Companies is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Customer Relations Specialist - Thai speaking.

This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.

Reporting to: SEA Regional Manager

Working model: Remote

Responsibilities:

• Develop and nurture relationships with clients, partners and organic clients in the assigned country or region
• Proactively engage with trading professionals across various platforms to expand client base and partnerships
• Identify and leverage local marketing channels to enhance visibility and promote company products effectively
• Focus on client onboarding and ensuring a seamless user experience for all clients
• Promote partnerships based on existing rebate structures and maintain strong relationships with partners
• Adhere to regulatory policies and ethical standards diligently
• Assist in the monitoring of affiliates and partners on a regular basis to optimize their activities and performance and work to ensure the Key Performance Indicators (KPIs) are met

Candidate Profile:

• Prior experience in the FX/CFD or online trading industry is highly preferred.
• Candidates with a background in telemarketing or telesales, especially those comfortable with making outbound calls, are strongly encouraged to apply.
• Bachelor's degree in Accounting, Business, Economics, Marketing, Management, or a related field.
• Fluency in Thai and a good command of English (Upper-Intermediate level or higher).
  
  Strong client focus with excellent customer service and negotiation abilities.
• A team player with outstanding verbal and written communication skills.
  
  Energetic, self-driven, and results-oriented with a strong desire to succeed.
• Ability to work independently and collaboratively in a fast-paced environment, with a positive and proactive mindset.

Our offer:

• Welcoming, young and multicultural team with approachable leadership
• Ability to contribute to dynamic business at a growth phase
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations
• Work from home opportunity

Journey to FP Markets:

• Interview with People Function member min) to assess match to our culture
• Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations

Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment

About the company

FP Markets Group of Companies, founded in 2005 in Sydney, Australia, is a global, award-winning fintech leader offering regulated, reliable access to the world's financial markets. With over 300 employees worldwide, we provide clients with innovative technology, education, and support to trade CFDs on forex, stocks, metals, and digital currencies with simplicity and transparency. We foster a supportive culture where growth and intrapreneurship thrive through open leadership, mentorship, and flexibility. As FP Markets grows dynamically, we empower you to learn, take initiative, and make a real impact.

Company Description

Payd is a "force for good" startup in Singapore with a focus on employee financial wellbeing. We have recently received VC funding and are looking for a Customer Success Manager to join our team in Thailand. 

We're passionate about our project and our goal is to help provide financial flexibility to those who need it in Southeast Asia. We're looking for a Customer Success Manager with relevant B2B experience, working with enterprise level clients and experience in onboarding individual users.

Job Description

What you'll be doing

• Building and fostering trusted relationships with leaders from our customers' HR departments
• Designing and executing customised onboarding programs helping customers seamlessly achieve their goals through the use of Payd's platform
• Mobilising internal and external resources to remove barriers to adoption
• Advocating internally for the needs of your customers, working proactively with Sales, Product, Support and other teams to identify expansion opportunities and mitigate risks
• Preparing and facilitating business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions

Qualifications

You Should Apply If You

• Have 5+ years of progressive experience in a customer-facing professional role
• Experience with SaaS products is a plus
• Fluency in Thai
• Have proven experience managing post-sales client relationships with Enterprise companies
• Are an effective and influential communicator with a range of key stakeholders (from end user to C-level executive); you can facilitate challenging discussions and are adept at handling objections
• Thrive in a collaborative, fast-paced environment and as a part of a results oriented team

Additional information

We are a young and fast growing startup with a focus on bringing technological innovation to those who need it most. We're looking for someone who isn't afraid to get their hands dirty and increase our presence in Malaysia. This is a great opportunity for someone with the relevant experience that is looking to be part of building our company's strategy over the coming years, and to grow a team in your own image.

Responsibilities:

• Provide rapid and accurate technical support for vehicle issues using case management tools.
• Analyze problems, follow up on repairs, and ensure timely resolution for customers.
• Document interactions, solutions, and updates; contribute to technical knowledge base.
• Collaborate with Sales, Product, Engineering, and Operations to resolve issues and improve products.
• Serve as customer advocate, ensuring efficient resolution of issues.
• Train and guide dealer technicians; prepare technical service bulletins and reference materials.
• Create video tutorials on diagnostics and service procedures for dealer networks.
• Continuously improve technical support, training, and product knowledge.

Qualifications:

• Bachelor's degree in automotive engineering or mechanical engineering or industrial engineering
• At least 5 years of experience in automotive technical support or technical hotline area
• Be able to diagnose vehicle complex concerns especially in CAN and electrical and NVH
• Experience in vehicle repair
• Familiar with vehicle quality reporting system back to plant
• Excellent in communication skills
• Be able to deliver training and provide technical advice to technicians
• Good in Microsoft office - PPT, Word, Excel
• High analytical skills in technical problem solving, good communication in both Thai and English in verbal and written, presentation skills

Job Purpose and Impact

The Customer Service Representative I, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
• Execute customer service strategies.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualifications
Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience

Job Title:
Customer Support Representative

Location:
Chiang Mai, Thailand

Employment Type:
Full-Time, Work from Office

Job Description

We are looking for a
Customer Support Representative
to join our team in Chiang Mai. In this role, you will handle customer inquiries through phone, email, and chat, ensuring timely and accurate responses. You will also provide solutions, resolve issues, and maintain a high level of customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information about products, services, and processes.
• Handle complaints and resolve issues in a professional manner.
• Record and update customer information in the system.
• Collaborate with internal teams to ensure customer needs are met.

Requirements

• Fresh graduates or candidates with
  0–2 years of experience
  are welcome.
• Good communication skills in
  Thai and English
  (both written and spoken).
• Basic computer literacy (MS Office, Email, Chat).
• Customer-oriented mindset with problem-solving skills.
• Ability to work in shifts, including weekends or holidays if required.

Compensation & Benefits

• Salary:
  Up to
  12,000 THB/month
• Incentives:
  Up to
  1,750 THB/month
  based on performance
• Training and career development opportunities
• Health insurance and other standard benefits
• Friendly and supportive team environment

Job Description

• Manage an end-to-end customer service operation
• Ensure that the operation team is working effectively and follows all client service processes and compliance when handling customer's and seller's queries and complaints
• Coach and monitor the management team and staff's performance according to established monitoring standards
• Generate client-facing reports to manage daily KPI tracking and unresolved
  
  cases, ensuring comprehensive consumer care and using insights to drive
  
  continuous team performance improvement.
• Prepare weekly and monthly operation reports to present to the clients
• Other tasks as assigned

Qualification

• A full-time diploma or undergraduate degree (or equivalent foreign education), with at least 3 years of experience in call center operations (as well as customer service experience in the automotive industry), including no less than 1 year in a team supervisory or leadership role.
• Must be capable of managing day-to-day team performance, coaching team members, monitoring KPIs (e.g., AHT, FCR, CSAT), and ensuring service quality and customer satisfaction. Experience in the automotive industry is preferred.
• Language proficiency in Chinese and English is required.
• Problem-solving skills with the ability to handle escalated issues
• Proficiency in Microsoft Office and contact center software/tools
• Willingness to work flexible hours, including evenings and weekends

Working Hours: 24/7

Compensation:

• Additional health, dental, life, and accident insurance
• Social security
• Annual leave + special leave
• Friendly work environment and strong employee relations

Monthly Salary: 25, ,000 Baht

About the role

We are looking for a Site Engineer (Chinese Speaking) to support machinery installation and troubleshooting at customer sites. This role requires strong technical skills and Chinese communication to ensure smooth operations and excellent customer service.

What you'll be doing

• Install and test machinery at customer sites
• Perform on-site troubleshooting and resolve technical issues
• Coordinate with technicians and relevant departments
• Report work progress and issues to the head office (as needed)
• Communicate with customers and internal teams in both Chinese and Thai

What we're looking for

• Vocational diploma or Bachelor's degree in Mechanical, Electrical, Industrial Engineering, or related fields
• Able to communicate in Chinese (listening/speaking; reading/writing is a plus)
• At least 1 year of experience in machine installation or maintenance in industrial settings
• Able to travel and work upcountry (outside Bangkok)
• Able to drive and have a driving license

What we offer

• On-site allowance
• Company-provided accommodation
• Transportation allowance
• Social security
• Bonus
• Mobile phone allowance
• Wedding gift allowance
• Funeral support allowance
• Others

Apply now to become our next Site Engineer (Chinese Speaking)

**Basic Information

Position: Client Success Specialist

Location: BTS Phrom Phong

Working Hour: Mon - Fri (Hybrid)**

Key Responsibility:

Investigate transaction logs, error codes, and dashboard data.

• Perform root cause checks for failed payments or delayed settlements.
• Provide solutions or escalate unresolved issues to L3.
• Document solutions into key business for future use.
• Coordinate with banks/partners by preparing and validating onboarding documents (e.g., technical forms, integration checklists, compliance confirmations).
• Ensure smooth handover of merchant data and onboarding details between Reservepay and external partners.

Qualifications:

• Bachelor's degree in IT, Computer Science, or related.
• At least 3 - 5 years of experience in Technical/ Client Support.
• Knowledge of payment flows and system monitoring tools (API and SQL would be good point).
• Good Communication, Problem-solving and analytical skills.
• Good command in English both speaking and writing skills.