520 Customer Service Management jobs in Thailand

Job Purpose

To provide comprehensive client support services, including daily issue resolution, documentation handling, and process improvement initiatives. This role is essential in ensuring smooth client operations and enhancing service quality for both Japanese and non-Japanese customers.

Key Responsibilities

Client Support & Communication

• Respond to client inquiries and resolve issues via phone and email, ensuring timely and professional service for both Japanese and non-Japanese clients.
• Act as a liaison between clients and internal departments to facilitate effective communication and problem resolution.

Documentation Management

• Assist in the preparation, pre-filling, and registration of GTBD (Global Transaction Banking Department) documents.
• Ensure accuracy and compliance in all client-related documentation.

Client Service Review

• Conduct periodic reviews to monitor client utilization trends and identify opportunities for service enhancement.
• Prepare reports and insights to support client relationship management.

Cross-Functional Coordination

• Collaborate with BP Officers, GTBD Teams, and other relevant departments to address client needs and streamline support processes.

Process Improvement

• Propose and implement initiatives to improve work efficiency and reduce turnaround time in client support and documentation processes.

Qualifications

• Education: Bachelor's degree in business administration, Finance, Economics, or a related field.
• Experience: Minimum 1–2 years of experience in client service, operations, or documentation support, preferably in a banking or financial services environment.

Language Skills:

• Proficiency in English
• Japanese language skills (JLPT N4 or N3) are highly preferred to support Japanese clients.

Technical Skills:

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience with internal banking systems or CRM tools is a plus.

Soft Skills:

• Strong communication and interpersonal skills.
• Detail-oriented with good organizational and time management abilities.
• Proactive mindset with a focus on continuous improvement.

Company Overview:

Ultima Markets is a multi-asset trading platform with various global offerings to adapt to investors from all walks of life. Investors trading on our platform get access to 250+ CFD financial instruments, including Forex, Commodities, Indices and Shares.

You can visit our website: to understand more about our company.

Job Position:
Client Support Executive (Laos Speaking)

Work Hours:
Flexible Shift (Normal Working Time: Mon-Fri, 9.30 am-6.30 pm.)

Work Policy:
Onsite

Key Responsibilities:

• Respond to provide exceptional client service via phone, email, chat in Lao and English (or Thai, if applicable).
• Diagnose and troubleshoot client issues, providing effective solutions and escalating complex problems to higher-level support when necessary.
• Maintain a deep understanding of the company's products and services to offer accurate and insightful information to clients.
• Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction with the company's offerings.
• Keep detailed records of client interactions, issues, and resolutions in the company's system.
• Gather client feedback on products and services to share with relevant departments for continuous improvement.
• Moving towards the next generation of customer service that offers higher automation and intelligence.
• Translate customer support instruction articles through linguistic advantages.
• Ad-hoc tasks from supervisor.

Qualifications:

• Bachelor's degree in any field; fresh graduates who have passionate in financial or investment are welcome.
• At least 1-2 years of experience in Client Service (Experience in Forex, Crypto, or Fintech is a plus.)
• Knowledge of CFDs products and basic investment is a plus
• Customer-oriented mindset and willingness to assist customers and resolve issues with genuine care.
• Ability to understand client issues and resolve them quickly and efficiently.
• Fluent in Lao (spoken and written) and proficient in English and Thai.
• Basic knowledge of relevant tools, CRM systems, and software.
• Able to work as shift and flexibility.
• Living in Thailand and able to relocate to work in an office in Bangkok,Thailand

This is an important position as the first point of contact for clients contacting our service, reaching out for support in difficult times.

Responsibilities

The successful candidate will support our clients from the point of contact through the various stages of their therapy, including booking appointments, confirming payments, issuing receipts, managing therapy rooms, liaising with therapists, meeting and greeting clients, and escorting them to their therapy rooms.

Qualifications

For this position, we are looking for a candidate who speaks Thai and is comfortable using English, has a client-centered outlook, a good memory, and drive and enthusiasm. It is essential to be computer literate, have good organizational skills, and have basic math skills. Those who can show a link between their degree and the work we do will be at an advantage.

If you are interested in this challenging, rewarding
position

, send us an email with your
CV

attached and - 'Client Support Administrator Position' in the subject box to and we will send back details about the position and the application process. Or submit your CV through Linkedin

If you have any questions about this position, please email us as above, or call us on

am to 5pm Monday to Saturday) or message us on Line ID Sala_Som.

General Description:

Supports client 24x7 SOC operation, rotation shift

Main Responsibilities:

• Monitors, receives and interprets signals received on the access control system (to include duress signals, intrusion alarm signals, etc.)
• Monitors and review video surveillance feeds and alerts, and acknowledges the alarms in the system, where applicable
• Controls access to areas through the use of electronic and mechanical access control
• Establishes exact coordinates and plots incident scene activities through the use of refined grid maps
• Performs emergency dispatch, crisis intervention and provide pre-arrival instructions for emergency, medical, security incident, and other events as reported
• Initiates site-wide emergency and routine notifications via public announcement system
• Documents responses through prescribed email notification to MMP security management
• Generates daily door alarm reports (door forced open, door held open, break glass instances, etc.) and monitor for root cause and remediation
• Logs shift activity and other administrative functions as assigned

Requirements

• Ability to operate a computer keyboard and to read and understand a variety of written materials such as directives, policies, and procedures.
• Ability to handle multiple priorities / tasks efficiently with interruptions.
• Possess strong organizational skills, high level of accuracy, and attention to detail with excellent memory retention.
• Ability to listen and understand directions, information and ideas presented verbally and in writing.
• Ability to handle a variety of customer service issues with tact and diplomacy in a confidential manner and verbally solicit and obtain relevant information through radio and telephone communications.
• Ability to deal effectively with a variety of individuals under highly stressful situations and perform various tasks simultaneously.
• Ability to fluently speak, read and write in local language(s) and English to the extent of giving and understanding written orders, verbal instructions, and being capable of composing reports which convey complete and accurate information, as well as to read maps.
• Ability to communicate ideas effectively, including the preparation of reports and logs.

Desired experience in any of the following:

• Public or private sector security organization, preferably in similar SOC environment
• Law Enforcement Dispatch
• Emergency Services / Emergency Response / Medical Response / CPR / First Aid

Interested candidates may send your updated resume indicating reasons for leaving, last drawn salary, expected salary and date of availability via the button of
APPLY NOW
below

We thank all applicants for your interest and regret to inform that only shortlisted candidates will be notified.

"Read on if you want to earn big on commission" Ambitious, driven, and ready to help clients transform their lives? MediCation Tours is seeking a top-performing Sales & Client Support Specialist for our Thailand-based team. All leads come directly from our marketing — no cold calling. Focus on converting warm enquiries into confirmed bookings and supporting clients throughout their journey.

About Us

We help clients from New Zealand, Australia, and beyond travel to Thailand for life-changing cosmetic and surgical procedures. From choosing the right surgeon to booking hotels and handling logistics, we provide full support every step of the way.

The Role

You'll be the friendly, knowledgeable point of contact for potential clients, guiding them from enquiry to booking while earning commission on every successful sale. You will handle calls, emails, and messages from leads generated by our marketing.

Key Responsibilities

• Respond to enquiries via phone, email, WhatsApp, and social media
• Follow up with warm leads and provide personalised quotes
• Guide clients through the booking and payment process
• Coordinate with partner clinics and hospitals
• Maintain accurate records in our CRM system
• Support clients pre-travel and while in Thailand (remotely or on-site)
• Solve client problems independently and escalate to management only when required

Requirements

• Based in Thailand
• Excellent English (spoken and written)
• Confident, calm, and friendly communicator
• Comfortable making client calls and managing bookings
• Sales experience or strong customer service background
• Tech-savvy (Excel, CRM tools)
• Experience in health, travel, hospitality, or medical tourism a plus
• Fluent Thai is a bonus
• Proactive, results-driven, independent, and passionate about helping clients
• Must provide your own laptop

What We Offer

• Base salary: 15,000 THB/month

• Performance-based commission:

• 1–5 sales: 1,500 THB per sale

• 5–10 sales: 2,000 THB per sale
• 10+ sales: 3,000 THB per sale
• Earning potential: motivated staff can earn up to 63,000 THB/month
• Flexible working hours (covering international time zones)
• Work from home — no commute, no cold calling
• Occasional weekend/extra-task work paid at daily rate
• Training and ongoing support
• Branded T-shirt provided (for Zoom or in-person meetings)
• Opportunity to grow with a small but established brand

Confidentiality

Serious applicants must sign a confidentiality agreement before sharing sensitive company or client information.

How to Apply

Email with:

• A short introduction
• Your resume
• Why you're interested in the role

Key Responsibilities

• Provide day-to-day support to the Client Support team in billing, invoicing, and documentation.
• Coordinate with commercial teams and clients regarding billing inquiries and transaction follow-ups.
• Verify client data and ensure accuracy of financial information before processing invoices.
• Assist in reconciliation of accounts receivable and resolving outstanding issues with clients.
• Maintain proper documentation of invoices, receipts, and financial correspondence.
• Ensure compliance with internal control processes and company policies.
• Collaborate with internal departments such as Sales, Customer Service, and Supply Chain to resolve finance-related issues.
• Support monthly, quarterly, and year-end closing activities related to client transactions.
• Perform ad hoc duties and reporting as assigned by Finance Supervisor/Manager.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• 0–2 years of experience in finance, accounting, or client support (fresh graduates are welcome).
• Basic knowledge of accounting principles and financial processes.
• Good communication and interpersonal skills in both Thai and English.
• Proficiency in Microsoft Excel and familiarity with ERP systems (e.g., SAP) is a plus.
• Detail-oriented, organized, and able to manage multiple tasks efficiently.
• Strong team player with a service-minded attitude.

General responsibilities:

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
• Investigate root causes of service issues and recommend corrective and preventive solutions
• Manage the performance standard setting process and communicate to each level of Client Management
• Manage Client Call Center performance in order to achieve service level agreements and client satisfaction
• Monitor and drive continuous improvements of the operational performance in terms of services, efficiency and quality
• Develop and distribute reports to internal and external stakeholders on the performance of the Client Management team
• Ensure all special orders/requests/issues are processed and resolved in a timely manner
• Develop and maintain good relationships with clients

• Collaborate with DKSH IT, finance all functions, including finance business, partnering it a must, and client and operations teams for service solutions

• Gathering, tracing, and preparing all supporting documents to support charging by both SEs and L/As.

• To raise Statement of Expenditures and follow up collection and any overdue case.
• To raise Line Account reports and alert for any overspent account to superior for further necessary action.
• Solve any problems raised by clients, brand managers, and marketing team.
• Monitoring the charging to be in line with agreement and alert superior level for any deviation.
• Reconcile margin for each client and correct any deviation under responsibility.

Qualifications:

• Bachelor's degree in accounting.
• Minimum seven years' experience in a similar role.
• Prior experience in the Healthcare industry will be an added advantage.
• Minimum five years' experience in a managerial capacity.
• Experience in driving team (People Management).
• Demonstrate basic knowledge in managing accounts receivable, financial, tax, and the application of local and international accounting standards, principles, and practices.
• Excellent in English both in written and spoken.
• Proven-hand-on experience in SAP will be an added advantage.

Main Purpose of the Role:

• Act as the primary liaison for all customer inquiries, ensuring timely and effective communication.
• Build and maintain strong customer relationships while providing support to resolve any challenges they face.
• Ensure all customer needs and inquiries are addressed promptly and satisfactorily.
• Track customer feedback and recommend enhancements to products, services, or internal processes.
• Analyze and summarize issues within the scope of responsibility, continuously seeking ways to improve work efficiency in alignment with company policies and plans.
• Monitor system and application issues related to the order flow process, coordinating with IT to resolve problems, including those reported via the CR ticketing system.
• Lead communication and planning for New Product Introduction (NPI) order flows with relevant teams.
• Prepare and present daily, weekly, and monthly analytical reports to the line manager.
• Develop procedures that balance customer satisfaction with KPI monitoring, while aligning with business objectives and strategies.
• Understand and follow work environment, occupational health and safety management or other systems arranged by the company such as ISO, OHSAS and so on.
• Handle all other tasks assigned by line manager.

Qualifications

• Bachelor's degree in any field.
• 3–5 years of experience in customer service or a related field.
• Strong proficiency in English, with excellent verbal and written communication skills.
• Strong ownership, along with excellent communication and interpersonal skills to effectively collaborate across teams.
• Customer-focused mindset with a strong commitment to service excellence.
• High attention to detail and accuracy in all aspects of work.
• Proactive and self-motivated, capable of working independently with minimal supervision.
• Experienced with SAP and Microsoft Office Suite.
• Good command of writing and speaking English

• All positions require a criminal background check.

Retail Marketing & Sales

Date: 12 Sept 2025

Location:
Trang, Thailand

Company: Kiatnakin Phatra Bank Public Company Limited

ให้บริการลูกค้าตามมาตรฐานที่กำหนด มุ่งเน้นสร้างความพึงพอใจสูงสุดให้แก่ลูกค้า ปฏิบัติงานในหน้าที่ความรับผิดชอบให้ครบถ้วนถูกต้อง เป็นไปตามระเบียบปฏิบัติของธนาคาร แนะนำลูกค้าหรือสามารถแนะนำผลิตภัณฑ์ธนาคาร เข้าใจในการดำเนินธุรกิจของธนาคาร ตลอดจนเข้าใจรูปแบบธุรกิจ ผลิตภัณฑ์ บริการ และปฏิบัติหน้าที่สอดคล้องตามหลักองค์กร

• ให้บริการลูกค้าตามมาตรฐานที่ธนาคารกำหนด เพื่อสร้างความพึงพอใจสูงสุดให้แก่ลูกค้าธนาคาร
• ศึกษาทำความเข้าใจและปฏิบัติตามระเบียบข้อบังคับที่เป็นปัจจุบัน ตามที่ธนาคารและเกณฑ์ทางการกำหนด
• ดูแลและจัดการการทำธุรกรรมทางการเงินของลูกค้า เช่น การเปิดบัญชี, การฝาก-ถอนเงิน, การรับชำระเงิน เป็นต้นให้บริการด้านเช่าซื้อต่าง ๆ แก่ลูกค้า โดยรับและตรวจสอบเอกสารที่เกี่ยวข้องกับ งานโอนทะเบียนรถยนต์ และงานนิติกรรมทะเบียนรถยนต์ต่างๆ
• สนับสนุนการทำงาน และให้บริการต่างๆ ที่เกี่ยวข้องกับการขายผลิตภัณฑ์ธนาคาร
• ตรวจสอบและบันทึกข้อมูลการทำธุรกรรมในระบบของธนาคารให้ถูกต้องครบถ้วน
• ตรวจสอบและกระทบยอดรายการประจำวันของตนเองให้ครบถ้วนถูกต้อง
• มีหน้าที่แนะนำลูกค้ากลุ่มเป้าหมายให้กับทีมขายของสาขา แนะนำผลิตภัณฑ์ธนาคารที่เหมาะสมตามความต้องการของลูกค้า และสอดคล้องกับเป้าหมายที่ธนาคารกำหนด
• มีหน้าที่บริการรับลูกค้าลงนามในสัญญาสินเชื่อ สัญญาปรับปรุงโครงสร้างหนี้ เป็นต้น และประสานงานส่งให้กับหน่วยงานภายในธนาคารดำเนินการ
• ปฏิบัติหน้าที่อื่น ๆ ตามที่ได้รับมอบหมาย

• สำเร็จการศึกษาระดับปริญญาตรีในสาขาเศรษฐศาสตร์ บัญชี บริหารธุรกิจ รัฐศาสตร์ การเงิน การธนาคารหรือสาขาที่เกี่ยวข้อง
• ประสบการณ์การทำงานไม่น้อยกว่า 1 ปี
• มีความรู้เกี่ยวกับบริการของธุรกิจสถาบันการเงิน
• มีความละเอียดรอบคอบ การแก้ไขปัญหาเฉพาะหน้า และการประสานงาน
• มีทัศนคติที่ดี มีใจรักงานบริการ
• มีความสามารถในการใช้ Program Computer พื้นฐาน

• ประกันชีวิต, ประกันวินาศภัย