493 Customer Service Manager jobs in Thailand

รายละเอียดงาน

• กำกับดูแล วางแผนการปฏิบัติงานของทีมงานเพื่อให้การปฏิบัติงานเป็นไปตามเป้าหมาย
• ดูแลและตรวจสอบการให้บริการลูกค้าก่อนการขายให้เป็นไปตามมาตรฐาน
• พัฒนาทีมงานให้มีความรู้ ความสามารถ และทัศนคติที่ดี รวมทั้งสร้างแรงจูงใจในการทำงาน
• พัฒนาขั้นตอนการให้บริการ นโยบาย และมาตรฐาน - บริหารจัดการ ตอบคำถามและแก้ไขข้อร้องเรียนของลูกค้า
• ติดตามและวิเคราะห์ความคิดเห็นของลูกค้าเพื่อเสนอแนะการปรับปรุงบริการ
• จัดเตรียมข้อมูลรายงาน การประเมินและวิเคราะห์ประสิทธิภาพการทำงานของทีมงาน และรายงานต่อผู้บังคับบัญชา
• ควบคุมมาตรฐานการตอบคำถามลูกค้าที่สอบถามเข้ามาทาง Facebook, Line@, ทางโทรศัพท์ และช่องทางอื่นๆ ที่บริษัทกำหนด
• รูปแบบการทำงาน เข้า Office (BTS วงเวียนใหญ่) ทำงาน : 5 วัน/สัปดาห์ เวลา น.

คุณสมบัติผู้สมัคร

• อายุ ปี
• วุฒิการศึกษาระดับปริญญาตรีขึ้นไปในสาขาที่เกี่ยวข้อง
• มีประสบการณ์ในสายบริการลูกค้าหรือ contact center อย่างน้อย 5 ปีและมีประสบการณ์ในการบริหารจัดการทีมงาน
• มีทักษะการต่อรองและการตัดสินใจที่ดี
• หากสามารถสื่อสารภาษาอังกฤษ (ฟัง พูด อ่าน เขียน) ได้จะพิจารณาเป็นพิเศษ
• มีประสบการณ์การให้บริการลูกค้าแบบ B2C
• มีทัศนคติที่ดีและเข้าใจงานบริการ

• กำหนดกลยุทธ์และบริหารจัดการทีม Customer Service / Call Center / Technician เพื่อให้บรรลุเป้าหมายของบริษัท
• บริหารงานด้านการให้บริการลูกค้า ทั้ง inbound, outbound, online และ offline channel
• ติดตาม วิเคราะห์ และปรับปรุงคุณภาพการให้บริการลูกค้า (Service Quality & KPI)
• จัดทำรายงานผลการปฏิบัติงานและเสนอผู้บริหาร (Weekly Report)
• พัฒนาและอบรมทีมงานเพื่อยกระดับทักษะด้านการบริการและการแก้ไขปัญหา
• ประสานงานกับแผนกอื่น ๆ (เช่น Sales, Marketing, Technical Support, Operations) เพื่อแก้ไขปัญหาและพัฒนาประสบการณ์ลูกค้า
• กำหนดมาตรการในการจัดการเรื่องร้องเรียน (Complaint Handling & Escalation Process)
• วางแผนการใช้ทรัพยากร บุคลากร และงบประมาณให้มีประสิทธิภาพ

• ปริญญาตรีขึ้นไป สาขาบริหารธุรกิจ การจัดการ การสื่อสาร หรือสาขาที่เกี่ยวข้อง
• มีประสบการณ์ด้านการบริหาร Customer Service / Call Center อย่างน้อย 3–5 ปี และอย่างน้อย 2–3 ปีในตำแหน่งผู้จัดการ
• มีความรู้ด้าน KPI, SLA, Workforce Management และ Call Center Tools/CRM
• มีภาวะผู้นำ การบริหารทีม และทักษะการสื่อสารที่ยอดเยี่ยม
• มีทักษะในการแก้ไขปัญหาและตัดสินใจภายใต้แรงกดดัน
• สามารถสื่อสารภาษาอังกฤษได้ (พูด/อ่าน/เขียน)
• มีความยืดหยุ่นในการทำงานและพร้อมปรับตัวตามการเปลี่ยนแปลงขององค์กร

เวลาปฏิบัติงาน

• จันทร์ - เสาร์ (เสารฺ์เว้นเสาร์) เวลา น.

สถานที่ทำงาน

• สำเพ็ง 2 ตั้งอยู่ที่ ถนนกัลปพฤกษ์ เขตบางแค กรุงเทพฯ ใกล้ ถนนกาญจนาภิเษก และ ถนนราชพฤกษ์

สวัสดิการ :

• ปรับเงินเดือนประจำปี
• งานเลี้ยงสังสรรค์ปีใหม่
• ท่องเที่ยวประจำปี
• เบี้ยขยัน ,000
• วันหยุดพักร้อน
• เบี้ยเลี้ยงกรณีเดินทางต่างจังหวัด
• ค่าคอมมิชชั่น (บางตำแหน่ง)
• ค่าล่วงเวลา (บางตำแหน่ง)

วิธีการเดินทาง

1.เดินทางโดยแท็กซี่

• ใช้ถนนกัลปพฤกษ์, ถนนกาญจนาภิเษก หรือ ถนนราชพฤกษ์ ขึ้นอยู่กับจุดที่คุณอยู่
• ใช้ Google Maps / GPS ปักหมุดว่า "สำเพ็ง 2" หรือ "ตลาดสำเพ็ง 2 บางแค"

• มีที่จอดรถกว้างขวาง

• แท็กซี่ / Grab

• สะดวกหากคุณอยู่ในเมืองหรือ BTS / MRT จุดไหนก็สามารถเรียก Grab หรือ Taxi โดยตรง

• ควรแจ้งว่า "ไปสำเพ็ง 2 บางแค ใกล้กัลปพฤกษ์ ไม่ใช่สำเพ็งเยาวราช" เพื่อหลีกเลี่ยงความสับสน

• รถโดยสารประจำทาง (รถเมล์)

สายที่ผ่านใกล้ สำเพ็ง 2 ได้แก่:

• สาย 147 (วงกลมกาญจนาภิเษก – พระราม 2)
• สาย ปอ. 547

• สาย 123, 125, 127, 164, 169 (อาจต้องลงต่อรถสองแถวหรือมอเตอร์ไซค์)

• รถไฟฟ้า + ต่อรถ

• ปัจจุบันรถไฟฟ้ายังไม่ถึงหน้าสำเพ็ง 2 โดยตรง แต่คุณสามารถ:

• ขึ้น MRT สถานีบางแค / หลักสอง / เพชรเกษม 48
• จากนั้น ต่อแท็กซี่หรือวินมอเตอร์ไซค์ ไปสำเพ็ง 2 (ประมาณ 10-15 นาที)

1. Manage the installation and after-sales service of home charging piles to meet customer needs and respond in a timely manner

2. Receive and dispatch charging pile installation task orders in a timely manner

3. Classify and record customer requests for electric vehicle charging equipment maintenance

4. Manage the allocation and tracking of processing requests to ensure complete information transmission

5. Collect and count installation order data and check the supplier's installation report

Job qualifications:

1. Fresh graduates are preferred,and those with no relevant experience and interest can be cultivated

2. Have good communication skills, love customer service work, be responsible and able to withstand pressure

3. Be able to communicate proficiently in Thai-Chinese or Thai-English

Company Summary: Data Center

Location:  Chonburi (Khlong Tamru)

Reference: KSM 25-120

JOB DESCRIPTION: 

• Serve as the single point of contact for all customer-related matters, including incident reporting, escalations, audits, and monthly service reviews.
• Coordinate cross-functional teams to deliver client requirements on time and in compliance with Service Level Agreements (SLA) and Master Service Agreements (MSA).
• Prepare timely and accurate service reports for customers and management, highlighting performance, incidents, and improvement actions.
• Facilitate customer IT and infrastructure requests (cross-connects, BMS, CCTV, CMMS, access control), ensuring accurate execution and documentation.
• Oversee operational standards for cross-connect patching, labelling, and maintenance to ensure clarity and consistency.
• Manage vendor performance from a service perspective, conducting reviews to secure SLA compliance and issue resolution.
• Act as liaison for customer-related ISO and certification audits, coordinating with external consultants and auditors.
• Proactively address recurring customer concerns, driving process improvements and preventive actions.
• Maintain transparent communication with customers, operations teams, and vendors to align on service matters.
• Provide on-call and after-hours support during emergencies, assisting with fault investigations and urgent service recovery.

QUALIFICATIONS:

• Bachelor's degree in business, IT, Engineering, or a related field
• At least 10 years of working experience in Customer Service
• At least 5 years in a leadership role (Senior Executive or Managerial level).
• Knowledge of change control management processes; able to coordinate communications, track impacts, and ensure compliance.
• Experience in customer relationship management or service delivery within a technical or data center environment is preferred.
• Proficiency in English and Chinese communication is required

Salary: THB 80,000 (Based on qualifications & experiences) 

Benefit: Attractive & Competitive 

Employee Type: Full Time/ Permanent

**Only Shortlisted Candidates will be Considered**

If you are interested, please do not hesitate to send your full English resume by clicking Apply.

SMARTCRUIT CONSULTANT COMPANY LIMITED 

Contact person: K. Sirapatsorn (Chilli)

Amarin Tower, Unit A, 5th Floor, ,

Ploenchit Road, Lumpini, Pathumwan, Bangkok 10330

(BTS Chitlom)

Tel:

WEBSITE:  

LINE: @SMARTCRUIT

FACEBOOK: Smartcruit  (Salaryland: Mindset l Attitude l How To l Work-Life เพื่อวัยทำงานให้ประสิทธิภาพเพิ่มขึ้น 99%)

Job Scope:

Manage and execute sales plan to capture all sales opportunities in both responsible areas, and designated accounts. Enhance relationship and perform service requested by customers to ensure competitive advantage over main competitors to achieve the target of sales volume, price, commercial margin, and EBITDA as well as monitoring competitors' activities, new construction projects and market situations.

Role & Responsibilities:

• Drive and manage Sales Target.
• Territorial Management (designated account and construction project).
• Resolve customer complaints and develop long term solution with your team.
• Find new market opportunity and always seek for new market opportunity ek new potential customers.
• Organize and develop existing customers (owned account and focus area).
• Prospecting and report to your supervisor (Daily, Weekly, Monthly).
• Monitor and manage customer financial.
• Manager your owned team and provide trustworthy service above competitors.

Qualifications:

• Bachelor's degree or above.
• 2-3 years' experience in sales experience related is a plus.
• Service mind, Self-discipline, and Negotiation Skill.
• Basic English (Read, Write and Speak).
• Positive Mindset, Problem Solver, Coordinator with team and customer.
• Can work well under pressure.

T.H. Group Phuket is Hiring | Customer Service Manager (Real Estate Industry)

Location:
Phuket, Thailand

Salary:
30,000–35,000 THB + KPI bonus

Education:
Bachelor's degree or higher

Work Schedule:
Monday–Saturday (6 days/week)

Experience:
At least 1 year of experience (industry not required)

Position Overview

We are seeking a
Customer Service Manager
to join our Marketing & Sales Department. This role involves managing customer requests, maintaining client relationships, and coordinating across departments to ensure excellent customer satisfaction and smooth project delivery.

Key Responsibilities

• Manage customer requests: contracts, name changes, resale, and payment inquiries.
• Provide regular project updates on progress, pricing, and promotions.
• Follow up on payment schedules and coordinate with finance for invoicing.
• Support property handover and warranty-related services.
• Assist with property resale pricing and exclusive resale contracts.
• Prepare daily, weekly, monthly, and yearly reports.
• Support additional tasks assigned by the company.

Qualifications

• Bachelor's degree or higher.
• At least 1 year of experience (industry not required).
• Strong communication, negotiation, and organizational skills.
• Empathy, emotional management, and problem-solving mindset.
• Professional, responsible, and team-oriented with crisis management ability.

Key responsibilities are to:

I This role serves as a key point of contact between customers and internal teams, supporting the Operation Head / Campus Manager to ensure customer service delivery, resolve escalations, and uphold service standards across all in-country data centre sites.

II Act as the customer-facing liaison for IT and infrastructure-related service requests, ensuring alignment between customer requirements and internal teams for systems such as cross-connects, BMS, CCTV, and access control.

III Facilitator for customer-related requests, including coordination with the customer's consultant, external auditors, and visitors.

IV Act as a subject matter expert in customer success and service operations, ensuring all practices are executed with professionalism and aligned with customer expectations, including coordination on IT-related support where necessary.

V Serve as the primary point of contact for customers and BDC management, ensuring seamless daily operations and taking a proactive role in troubleshooting and resolving service-related issues to maintain high customer satisfaction.

VI This role demands strong operational discipline, technical understanding, and a high level of personal accountability to deliver consistent, high-quality execution in a critical environment. Ensuring exceptional customer satisfaction and maintaining client confidence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.    Build and maintain strong relationships with all customers, serving as the single point of contact for all customer-related matters including incident reporting, issue follow-ups, and monthly service reviews.

2.    Coordinate cross-functional teams to deliver client deliverables on time, ensuring full compliance with the customer's Service Level Agreement (SLA).

3.    Prepare accurate and timely monthly reports for both customers and internal management, summarizing service performance, incidents, and improvement actions.

4.    Ensure timely submission of reports and full adherence to requirements outlined in the Master Service Agreement (MSA) and SLA.

5.    Coordinate customer-related IT service requests, including cross-connects, infrastructure needs, and alignment with supporting systems such as BMS, CMMS, CCTV, and card access systems.

6.    Oversee documentation and operational standards for cross-connect patching, labelling, and maintenance to ensure clarity and consistency for customer services.

7.    Manage vendor performance from a customer service perspective, including organizing regular reviews to ensure SLA compliance and resolve customer-impacting issues.

8.    Act as the primary liaison with external consultants and auditors for customer-related ISO and other certification audits, ensuring proper coordination and support.

9.    Proactively address recurring customer concerns or service issues, ensuring professional resolution and coordinating with internal teams to prevent recurrence.

10.  Identify and implement service improvement opportunities, including process enhancements that elevate customer experience and operational efficiency.

11.  Maintain clear and effective communication with internal operations teams, customers, and third-party vendors, ensuring alignment and transparency on service matters.

12.  Be available after office hours and on-call during emergencies, to provide immediate support for fault investigations or urgent service recovery actions.

REQUIREMENTS

·    Proficient in English and Thai across all forms of communication (verbal, written, and reading), with the ability to understand and interpret Service Level Agreements (SLAs), prepare monthly service and incident reports, and review detailed work scripts, methods of procedure (MOP), and standard operating procedures (SOP). Proficiency in Mandarin is an added advantage.

·    Minimum professional diploma or bachelor's degree in business, IT, Engineering, or a related field. Diploma holders should have at least 12 years of relevant experience, or bachelor's degree holders at least 8 years. A minimum of 5 years in a leadership role (Senior Executive or Managerial), preferably with experience in customer relationship management or service delivery within a technical or data centre environment.

·    Strong customer relationship management skills, with the ability to effectively handle complex inquiries, service issues, and escalations from both customers and internal stakeholders, ensuring prompt and professional resolution.

·    Experience in change control management processes is an advantage, particularly in coordinating customer communications, tracking service impacts, and ensuring alignment with operational and compliance standards.

·    Strong problem-solving skills with the ability to analyze complex service issues, coordinate cross-functional responses, and propose innovative solutions that enhance customer satisfaction and service reliability.

·    Proficient in using computer applications and tools relevant to service management, including computerized maintenance management systems (CMMS), work order management platforms, and Microsoft Office applications such as Word, PowerPoint, and Excel for reporting and communication purposes.

We are looking for a dynamic Customer Service Manager to lead our customer service team in managing orders, coordinating deliveries, and ensuring customer satisfaction. Our customers include distributors, farmers, and key accounts, both locally and internationally. The role involves both hands-on tasks and managerial responsibilities, depending on the team size and company structure. Titles may vary (e.g., Team Leader, Supervisor, or Manager). The complexity of the role is shaped by the number of products, customers, and regions involved.

Job Description:
Location: Trouw Nutrition Asia Pacific (Bangkok office)

Job Type: (Full-time)

About The Role
We are looking for a dynamic Customer Service Manager to lead our customer service team in managing orders, coordinating deliveries, and ensuring customer satisfaction. Our customers include distributors, farmers, and key accounts, both locally and internationally. The role involves both hands-on tasks and managerial responsibilities, depending on the team size and company structure. Titles may vary (e.g., Team Leader, Supervisor, or Manager). The complexity of the role is shaped by the number of products, customers, and regions involved.

Key Responsibilities

• Oversee and manage the entire order process from placement to delivery, ensuring accuracy and timeliness.
• Lead and support the Customer Service team, setting clear goals and providing regular feedback.
• Handle customer complaints professionally, ensuring prompt resolution and satisfaction.
• Develop and refine processes to enhance efficiency and improve service quality.
• Build and maintain strong customer relationships to support business growth.
• Collaborate with the sales team to align customer needs with business objectives.
• Ensure seamless coordination with logistics, finance, and supply chain teams.
• Monitor and analyze key performance metrics (e.g., OTIF, DSO, order accuracy, Compliance & Safety standard) to drive continuous improvement.
• Ensure that stock transactions and movements are accurate and aligned with related functions.
• Identify bottlenecks and implement process improvements to enhance customer service operations.
• Develop customer-centric initiatives to boost satisfaction and retention.
• Maintain accurate customer records in CRM systems and provide insights for forecasting and planning.
• Foster a culture of coaching, accountability, and high performance within the team.
• Lead by example, promoting collaboration and a customer-focused mindset.
• Manage key accounts by developing tailored service strategies and addressing specific needs efficiently.
• Provide actionable feedback based on customer insights to refine business strategies.

What We're Looking For

• 5-8 years of proven experience in customer service management and team leadership, in addition to total years of experience.
• Strong leadership and team management skills.
• Excellent problem-solving abilities and customer-centric mindset.
• High sense of urgency, to support the fast-paced business needs.
• Ability to work cross-functionally with sales, logistics, finance, or regulatory affairs.
• Proficiency in CRM and order management systems.

Why Join Us?

• Competitive salary and benefits package.
• Opportunity to lead a dynamic and growing team.
• Work in a collaborative and customer-focused environment.
• Career advancement and development opportunities.

Our organisation:
Trouw Nutrition is the global leader in innovative feed specialties, premixes and nutritional services for the animal nutrition industry. Trouw Nutrition provides species-specific nutritional solutions consisting of feed concepts, products and nutritional know-how. The unique combination of products, models and services Trouw Nutrition offers, boosts productivity and supports animal health through all life stages, contributing to our customers' peace of mind. Trouw Nutrition's nutrition solutions have met the need of farmers and home-mixers, feed producers, integrators and distributors. Trouw Nutrition has locations in 25 countries and around 5000 employees. Our mission is Feeding the Future.

Equal Opportunity Employer:
Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Trouw Nutrition is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.

1. Establish policies and develop management strategies aligned with the company's goals and objectives.

2. Review and develop work systems to reduce errors and increase efficiency.

3. Analyze the root causes of problems and propose systematic solutions.

4. Control work processes to ensure compliance with established standards.

5. Receive requests and provide initial advice on domestic and international land freight services to customers.

6. Coordinate with other departments within the company to provide transportation services that meet customer needs.

7. Receive and coordinate requests from customers regarding international freight documentation to ensure complete documentation processes as required.

8. Provide customers with updates on freight status, from confirming vehicle bookings, arranging vehicle pickups, to delivering goods to their destinations.

9. Respond to customer inquiries regarding problems and coordinate with them to expedite resolution.

1. Possess excellent prioritization and time management skills.

2. Ability to propose new and better ideas to improve and develop work efficiency without clinging to traditional concepts. Flexibility and adaptability to situations, environments, and appropriateness.

3. Understand and analyze situations and issues. Observant. Agile and resourceful. Ability to break issues down into components or steps, and prioritize each task.