41 Customer Service Manager jobs in Thailand
Customer Service Manager
DHL Supply Chain
Posted today
Job Viewed
Job Description
**Responsibilities**
- Sets objectives and delivers results that have some longer-term impact within the job area
- Accurate decisions and recommendations would normally
- result in the achievement of business results, would prevent noticeable delays in assigned work, and would limit the risk of moderate expenditures in time, human resources, and/or funds.
- Provides support and coordination to peers on the implementation of company policies, programs and initiatives required of his/her involvement
- Maintains and enhances relations with the customers.
- Meets and communicates with the customers on consistent basis in order to understand and fulfill their requirements
- Provides leadership support to his/her service teams
**Qualifications**
- 3 years in Logistics and Transport Management - or any related field
- Leadership through effective communication and an ability to influence outcomes across multiple regional locations
- Organizational skills with ability to prioritize under pressure
- Customer focus
- Able to show initiative and to take responsibility and ownership of those initiatives
- Ability to manage multiple accounts, activities and projects
- Strategic thinking to deliver initiatives
- Good written and spoken English
- Analytical skills
- Problem solving skills
- Clear and concise communication skills
- Flexible to travel requirements as needed and appropriate
- Team player, self starter
- Ability to perform under pressure
Job Reference: TH00281
- Sets objectives and delivers results that have some longer-term impact within the job area
- Accurate decisions and recommendations would normally
- result in the achievement of business results, would prevent noticeable delays in assigned work, and would limit the risk of moderate expenditures in time, human resources, and/or funds.
- Provides support and coordination to peers on the implementation of company policies, programs and initiatives required of his/her involvement
- Maintains and enhances relations with the customers.
- Meets and communicates with the customers on consistent basis in order to understand and fulfill their requirements
- Provides leadership support to his/her service teams
**Qualifications**
- 3 years in Logistics and Transport Management - or any related field
- Leadership through effective communication and an ability to influence outcomes across multiple regional locations
- Organizational skills with ability to prioritize under pressure
- Customer focus
- Able to show initiative and to take responsibility and ownership of those initiatives
- Ability to manage multiple accounts, activities and projects
- Strategic thinking to deliver initiatives
- Good written and spoken English
- Analytical skills
- Problem solving skills
- Clear and concise communication skills
- Flexible to travel requirements as needed and appropriate
- Team player, self starter
- Ability to perform under pressure
Job Reference: TH00281
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Manager (Prachinburi)
Reeracoen Thailand
Posted today
Job Viewed
Job Description
**Industry**: Logistics
- ** Job Description**:
- Manage, lead, and improve the overall Customer Service Department management
- Ensure that the department's missions align with the company's vision, mission, and objective
- Guide, coach, and supervise team staff for the daily operation (Both Import & Export)
- Coordinate with another branch.
- Involve company meetings and other activities.
- Take action on customers' issues and solve problems
- ** Requirement**:
- Male/Female, age 35 years old up.
- Bachelor or upper degree in any field
- At least 10 years of working experience in Import/Export in Freight Forwarding
- At least 5 years of experience in management level
- Enthusiastic, Analytics thinking
- Good command of English both written and spoken
- Knowledgeable of ISO9001 will be an advantage
- Have leadership and service-minded skills and are able to work under the high-pressure condition
- Able to work and live in Prachinburi
- Familiar with Japanese Work Culture.
- ** English Level**: Level 3 - Business Level
- ** Other Language**: Thai, English
- ** Working Hour**: 08.30 ~ 17.30
- ** Holiday**: Sat-Sun
- ** Benefit**:
- Bonus
- Position fee
- Uniform
- Group Medical Insurance
- Provident fund
- Annual leave
- Others
- ** Job Description**:
- Manage, lead, and improve the overall Customer Service Department management
- Ensure that the department's missions align with the company's vision, mission, and objective
- Guide, coach, and supervise team staff for the daily operation (Both Import & Export)
- Coordinate with another branch.
- Involve company meetings and other activities.
- Take action on customers' issues and solve problems
- ** Requirement**:
- Male/Female, age 35 years old up.
- Bachelor or upper degree in any field
- At least 10 years of working experience in Import/Export in Freight Forwarding
- At least 5 years of experience in management level
- Enthusiastic, Analytics thinking
- Good command of English both written and spoken
- Knowledgeable of ISO9001 will be an advantage
- Have leadership and service-minded skills and are able to work under the high-pressure condition
- Able to work and live in Prachinburi
- Familiar with Japanese Work Culture.
- ** English Level**: Level 3 - Business Level
- ** Other Language**: Thai, English
- ** Working Hour**: 08.30 ~ 17.30
- ** Holiday**: Sat-Sun
- ** Benefit**:
- Bonus
- Position fee
- Uniform
- Group Medical Insurance
- Provident fund
- Annual leave
- Others
This advertiser has chosen not to accept applicants from your region.
1
Sea Freight Customer Service Manager
Bangkok, Bangkok
Pasona HR Consulting Recruitment (Thailand) Co.,Ltd
Posted today
Job Viewed
Job Description
Job ID
51896
Business
Others
Job Detail
- Response to oversea agent related to rate and operation issues
- Contact and build the best relationship with the shipping line and forwarder
- Contact key customers, listen, and create any S.O.P. according to their requirements
- Immediately solve problems with arisen
- Communicate and coordinate with other departments
- Control shipping line costing
- Handle and follow up on any claims and irregular shipments
- Manage and supervise subordinates as well as train new operation staff
Salary
50,000 - 60,000 (THB)
Location
Bangkok
Required work
experience
- Age between 35-45 years old
- At least 5 years of experience in Customer Service Sea Freight
- Strong in Export but able to do import as well
- Business level of English
51896
Business
Others
Job Detail
- Response to oversea agent related to rate and operation issues
- Contact and build the best relationship with the shipping line and forwarder
- Contact key customers, listen, and create any S.O.P. according to their requirements
- Immediately solve problems with arisen
- Communicate and coordinate with other departments
- Control shipping line costing
- Handle and follow up on any claims and irregular shipments
- Manage and supervise subordinates as well as train new operation staff
Salary
50,000 - 60,000 (THB)
Location
Bangkok
Required work
experience
- Age between 35-45 years old
- At least 5 years of experience in Customer Service Sea Freight
- Strong in Export but able to do import as well
- Business level of English
This advertiser has chosen not to accept applicants from your region.
2
Client Services Assistant
Bangkok, Bangkok
Reeracoen Thailand
Posted today
Job Viewed
Job Description
**Industry**: Insurance
- ** Job Description**:
- Keep abreast of current market situation locally, regionally and internationally, analyze for business opportunities and evidence to proceed with targeting new product.
- To identify, develop and implement new area of insurance products to serve existing and new clients whether it is new product or revisited one.
- To identify, deal and negotiate with appropriate Business Partner(s) for the best Insurance Package/Program.
- Closely coordinate with Risk Services Department and others to monitor the performance of each product launch including feedback received and ready to adjust the product detail where necessary or to bring in additional marketing tools ensuring product success.
- Other duties as assigned.
- ** Requirement**:
- (Must)
- Knowledge of Insurance non-life (วินาศภัย)
- Preference in Insurance Broker or Insurance field.
- Male/Female age 28 years old above
- Bachelor Degree/higher in any related field
- Preferred over 2-5 years experience in Non-Life Insurance
- Good speaking and writing in English
- Good computer proficiency
- Able to work under pressure and meet deadlines
- Proactive and Self autonomous
- Extra Benefits for having experience in Insurance
- ** English Level**: Level 4 - Conversational Level
- ** Other Language**: Thai
- ** Working Hour**: 09.00 ~ 18.00
- ** Holiday**: Sat
- Sun/ Holidays
- ** Benefit**:
- Bonus
- Provident Fund
- Life Insurance
- Health Insurance
- Social Security
- Annual leave
- Yearly Travel oversea (เที่ยวต่างประเทศ)
- Diligent Incentive
- Annual Medical Check up
- Working Mon - Fri
- ** Job Description**:
- Keep abreast of current market situation locally, regionally and internationally, analyze for business opportunities and evidence to proceed with targeting new product.
- To identify, develop and implement new area of insurance products to serve existing and new clients whether it is new product or revisited one.
- To identify, deal and negotiate with appropriate Business Partner(s) for the best Insurance Package/Program.
- Closely coordinate with Risk Services Department and others to monitor the performance of each product launch including feedback received and ready to adjust the product detail where necessary or to bring in additional marketing tools ensuring product success.
- Other duties as assigned.
- ** Requirement**:
- (Must)
- Knowledge of Insurance non-life (วินาศภัย)
- Preference in Insurance Broker or Insurance field.
- Male/Female age 28 years old above
- Bachelor Degree/higher in any related field
- Preferred over 2-5 years experience in Non-Life Insurance
- Good speaking and writing in English
- Good computer proficiency
- Able to work under pressure and meet deadlines
- Proactive and Self autonomous
- Extra Benefits for having experience in Insurance
- ** English Level**: Level 4 - Conversational Level
- ** Other Language**: Thai
- ** Working Hour**: 09.00 ~ 18.00
- ** Holiday**: Sat
- Sun/ Holidays
- ** Benefit**:
- Bonus
- Provident Fund
- Life Insurance
- Health Insurance
- Social Security
- Annual leave
- Yearly Travel oversea (เที่ยวต่างประเทศ)
- Diligent Incentive
- Annual Medical Check up
- Working Mon - Fri
This advertiser has chosen not to accept applicants from your region.
3
Senior HR Client Services Manager
Bangkok, Bangkok
PRTR
Posted today
Job Viewed
Job Description
PRTR was established in 1990 and is an independent Thai / British joint venture company that based its operational and sales structure on its successful British partner. PRTR was originally established as a company providing permanent recruitment services and has since expanded to become a complete supplier of HR services. We are looking for a Senior HR Client Services Manager Position.
**RESPONSIBILITIES**:
**Payroll process management (Payroll calculating, Attendance report, bonus, incentives, etc.)**
- Managing and assisting with day-to-day operations of the HR functions and duties.
- Managing the payroll for outsourced employees.
- Providing payroll information by answering questions and requests as to customer requires
- Processing documentation and preparing reports relating to personnel activities to clients (Staffing, Orientation, performance evaluations).
- Acting as the contact point for outsourced employees regarding welfare and other HR issues as well as handling employee relations at client sites.
- Compiling and updating employee records (hard and soft copies).
- Handling new hire orientation, preparation of materials, and onboarding program.
**Project management (Outsourcing staff, Payroll service)**
- Handling project management and control issues related to outsourced employees.
- Dealing with all manner of employee HR rules and regulations issues and requests.
- Visiting clients to maintain good employee relationships and to promote good relationships with clients.
- Supporting and advising clients on labor laws.
- Working closely with the customer as a consultant and specialist on people issues.
- Contributing to team effort by accomplishing related results as needed.
- Executing HR projects as assigned by HR Client Services Manager.
**QUALIFICATIONS**:
- Bachelor’s Degree in Human Resources Management, Psychology, or any related field
- At least 7 years experience in HR with 3 years in the payroll management process.
- Good knowledge of Thai Labor Law.
- Proficient in MS Office (especially Excel)
- Ability to manage and lead team members to excellent performance.
- Must be a team player and highly organized.
- Good command of spoken and written English
- Strong problem-solving, interpersonal relations, follow-up, time management, and managerial skills.
**RESPONSIBILITIES**:
**Payroll process management (Payroll calculating, Attendance report, bonus, incentives, etc.)**
- Managing and assisting with day-to-day operations of the HR functions and duties.
- Managing the payroll for outsourced employees.
- Providing payroll information by answering questions and requests as to customer requires
- Processing documentation and preparing reports relating to personnel activities to clients (Staffing, Orientation, performance evaluations).
- Acting as the contact point for outsourced employees regarding welfare and other HR issues as well as handling employee relations at client sites.
- Compiling and updating employee records (hard and soft copies).
- Handling new hire orientation, preparation of materials, and onboarding program.
**Project management (Outsourcing staff, Payroll service)**
- Handling project management and control issues related to outsourced employees.
- Dealing with all manner of employee HR rules and regulations issues and requests.
- Visiting clients to maintain good employee relationships and to promote good relationships with clients.
- Supporting and advising clients on labor laws.
- Working closely with the customer as a consultant and specialist on people issues.
- Contributing to team effort by accomplishing related results as needed.
- Executing HR projects as assigned by HR Client Services Manager.
**QUALIFICATIONS**:
- Bachelor’s Degree in Human Resources Management, Psychology, or any related field
- At least 7 years experience in HR with 3 years in the payroll management process.
- Good knowledge of Thai Labor Law.
- Proficient in MS Office (especially Excel)
- Ability to manage and lead team members to excellent performance.
- Must be a team player and highly organized.
- Good command of spoken and written English
- Strong problem-solving, interpersonal relations, follow-up, time management, and managerial skills.
This advertiser has chosen not to accept applicants from your region.
4
Manager Customer Service Front Office Th
Bangkok, Bangkok
Henkel
Posted today
Job Viewed
Job Description
At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.
**Dare to make an impact?**
**YOUR ROLE**:
- To manage all aspects of customer service and to maintain service level by ensuring that customer satisfactions are fulfilled on time as well as to build up customer service team to synchronize with company’s objectives and strategic
- Improve customer service experience, create engaged customers and facilitate to meet customer requirement and satisfaction
- Take ownership of customers issues and follow problems through to resolution
- Analyze route transportation and reduce it
- Control stock and monitor stock
- Recruit and develop customer service agents
**YOUR SKILLS**:
- Bachelor’s degree or master’s degree in business administration, Supply Chain or any other related field
- Minimum 8 years working experience with 3 years in supervisor level in customer service field
- Has SAP experience is highly preferred
- Ability to multi-task and perform effectively under pressure
- Ability to effectively prioritize and escalate customer issues as required
- Excellent communication and presentation skills to effectively respond to customer’s requests or explain solutions to complaints/issues both of English and Thai
- Detailed, organized and results oriented
Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.
**JOB ID**: 23051986
**Contract & Job type**: Full Time, Regular
**Dare to make an impact?**
**YOUR ROLE**:
- To manage all aspects of customer service and to maintain service level by ensuring that customer satisfactions are fulfilled on time as well as to build up customer service team to synchronize with company’s objectives and strategic
- Improve customer service experience, create engaged customers and facilitate to meet customer requirement and satisfaction
- Take ownership of customers issues and follow problems through to resolution
- Analyze route transportation and reduce it
- Control stock and monitor stock
- Recruit and develop customer service agents
**YOUR SKILLS**:
- Bachelor’s degree or master’s degree in business administration, Supply Chain or any other related field
- Minimum 8 years working experience with 3 years in supervisor level in customer service field
- Has SAP experience is highly preferred
- Ability to multi-task and perform effectively under pressure
- Ability to effectively prioritize and escalate customer issues as required
- Excellent communication and presentation skills to effectively respond to customer’s requests or explain solutions to complaints/issues both of English and Thai
- Detailed, organized and results oriented
Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.
**JOB ID**: 23051986
**Contract & Job type**: Full Time, Regular
This advertiser has chosen not to accept applicants from your region.
5
Security Support Manager
PRTR
Posted today
Job Viewed
Job Description
Our client is a global express company comprising more than 220 countries worldwide. They help facilitate world trade by enabling our customers to expand their business to and from any country.
**Responsibilities**:
- Being responsible for supporting the security manager to provide security strategies, projects, and Implementations.
- Conducting inspections and assessments to evaluate the business's performance concerning corporate security directives, guidelines, and regulatory requirements for the company and external vendors to ensure that they align with TAPA, RA, RA3, Airline, etc. requirements.
- Developing and maintaining procedures to ensure compliance with company, local and international requirements.
- Reporting and communicating security incidents and regulatory actions per the corporate protocol.
- Submitting monthly/quarterly/annual regional and corporate reports per requirements.
- Developing working relationships with local regulatory agencies and serving as the business’s point of contact for all inspections and inquiries.
- Monitoring, reviewing, and interpreting existing and proposed changes to local security regulations and international regulations.
- Participating in annual business budgeting, strategic planning, auditing, management system, best practice exchanges, compliance initiatives, and governmental/regulatory reporting.
- Developing and conducting security awareness, Aviation Security Awareness training, and related training for employees and vendors.
- Developing and implementing emergency response plans and serving as the emergency coordinator for events.
**Qualifications**:
- Bachelor's Degree in any related field.
- At least 3 years of experience in the Security field, experience in Transportation, Logistics, or Aviation business will be an advantage.
- Relevant security operational and auditing experience
- Decision-making and Problem-solving skills
- Good communication, Interpersonal skills, and Teamwork player
- Good command of English in both speaking and writing
- Proficient with Microsoft Excel, PowerPoint, and Word
- Thai language is a must.
**Benefits**:
- Fixed bonus 1 month
- VC 2.5 - 3 months
- Provident fund 10-15%
- IPD/OPD incl spouse and child
- Etc.
**Responsibilities**:
- Being responsible for supporting the security manager to provide security strategies, projects, and Implementations.
- Conducting inspections and assessments to evaluate the business's performance concerning corporate security directives, guidelines, and regulatory requirements for the company and external vendors to ensure that they align with TAPA, RA, RA3, Airline, etc. requirements.
- Developing and maintaining procedures to ensure compliance with company, local and international requirements.
- Reporting and communicating security incidents and regulatory actions per the corporate protocol.
- Submitting monthly/quarterly/annual regional and corporate reports per requirements.
- Developing working relationships with local regulatory agencies and serving as the business’s point of contact for all inspections and inquiries.
- Monitoring, reviewing, and interpreting existing and proposed changes to local security regulations and international regulations.
- Participating in annual business budgeting, strategic planning, auditing, management system, best practice exchanges, compliance initiatives, and governmental/regulatory reporting.
- Developing and conducting security awareness, Aviation Security Awareness training, and related training for employees and vendors.
- Developing and implementing emergency response plans and serving as the emergency coordinator for events.
**Qualifications**:
- Bachelor's Degree in any related field.
- At least 3 years of experience in the Security field, experience in Transportation, Logistics, or Aviation business will be an advantage.
- Relevant security operational and auditing experience
- Decision-making and Problem-solving skills
- Good communication, Interpersonal skills, and Teamwork player
- Good command of English in both speaking and writing
- Proficient with Microsoft Excel, PowerPoint, and Word
- Thai language is a must.
**Benefits**:
- Fixed bonus 1 month
- VC 2.5 - 3 months
- Provident fund 10-15%
- IPD/OPD incl spouse and child
- Etc.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Customer service manager Jobs in Thailand !
6
Domain Sales Support Manager
Bangkok, Bangkok
Ericsson
Posted today
Job Viewed
Job Description
**Location: Thailand**
**Open for External Referrence: Yes**
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.
**Our Exciting Opportunity**:
We are now looking for a Technical Solution Sales Support to support the KAM organization with product and solution expertise on different levels in BNEW pre-sales, Network Strategies, Network design & deployment.
Position Ericsson as a thought and a technology leader and ensure that our Techno Commercial values are known.
**You will**:
- Position Ericsson as technology leader, communicate and discuss Ericsson’s technology strategy and vision with customer CTO/CIO and direct reports
- Provide sales support expertise, conducts in-depth technical discussions with customer
- Provide sales support for specific deals, propose solutions covering business requirements and present to Regions and Customer
- Contribute to knowledge sharing, ensure the customer vision & strategy including implications on Ericsson’s technology and solutions is communicated to the ones in need at Business Units, Group Function and Ericsson Research.
**To be successful in the role you must have**:
- Education: Bachelor of Business Administration, Science or similar
- Substantial in-field experience from sales/solutions at Ericsson or equivalent
- Domain experience: 4G & 5G RAN Networks
- Thorough knowledge of assigned area & track record of successes
- Experience from working in the field with customers
- Techno Commercial Business Understanding
“**We are proud to announce at Ericsson Thailand**, our employees have once again voted us as a Great Place to Work® and we have been officially Certified in 2021. **Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”
**What´s in it for you?**
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your chance to create an impact is endless.
**What happens once you apply?
**Open for External Referrence: Yes**
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.
**Our Exciting Opportunity**:
We are now looking for a Technical Solution Sales Support to support the KAM organization with product and solution expertise on different levels in BNEW pre-sales, Network Strategies, Network design & deployment.
Position Ericsson as a thought and a technology leader and ensure that our Techno Commercial values are known.
**You will**:
- Position Ericsson as technology leader, communicate and discuss Ericsson’s technology strategy and vision with customer CTO/CIO and direct reports
- Provide sales support expertise, conducts in-depth technical discussions with customer
- Provide sales support for specific deals, propose solutions covering business requirements and present to Regions and Customer
- Contribute to knowledge sharing, ensure the customer vision & strategy including implications on Ericsson’s technology and solutions is communicated to the ones in need at Business Units, Group Function and Ericsson Research.
**To be successful in the role you must have**:
- Education: Bachelor of Business Administration, Science or similar
- Substantial in-field experience from sales/solutions at Ericsson or equivalent
- Domain experience: 4G & 5G RAN Networks
- Thorough knowledge of assigned area & track record of successes
- Experience from working in the field with customers
- Techno Commercial Business Understanding
“**We are proud to announce at Ericsson Thailand**, our employees have once again voted us as a Great Place to Work® and we have been officially Certified in 2021. **Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”
**What´s in it for you?**
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your chance to create an impact is endless.
**What happens once you apply?
This advertiser has chosen not to accept applicants from your region.
7
Domain Sales Support Manager
Bangkok, Bangkok
Ericsson
Posted today
Job Viewed
Job Description
**Location: Thailand**
**Open for External Referrence: Yes**
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.
**Our Exciting Opportunity**:
We are now looking for a Technical Solution Sales Support to support the KAM organization with product and solution expertise on different levels in BNEW pre-sales, Network Strategies, Network design & deployment.
Position Ericsson as a thought and a technology leader and ensure that our Techno Commercial values are known.
**You will**:
- Position Ericsson as technology leader, communicate and discuss Ericsson’s technology strategy and vision with customer CTO/CIO and direct reports
- Provide sales support expertise, conducts in-depth technical discussions with customer
- Provide sales support for specific deals, propose solutions covering business requirements and present to Regions and Customer
- Contribute to knowledge sharing, ensure the customer vision & strategy including implications on Ericsson’s technology and solutions is communicated to the ones in need at Business Units, Group Function and Ericsson Research.
**To be successful in the role you must have**:
- Education: Bachelor of Business Administration, Science or similar
- Substantial in-field experience from sales/solutions at Ericsson or equivalent
- Domain experience: 4G & 5G RAN Networks
- Thorough knowledge of assigned area & track record of successes
- Experience from working in the field with customers
- Techno Commercial Business Understanding
“**We are proud to announce at Ericsson Thailand**, our employees have once again voted us as a Great Place to Work® and we have been officially Certified in 2021. **Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”
**What´s in it for you?**
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your chance to create an impact is endless.
**What happens once you apply?
**Open for External Referrence: Yes**
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.
**Our Exciting Opportunity**:
We are now looking for a Technical Solution Sales Support to support the KAM organization with product and solution expertise on different levels in BNEW pre-sales, Network Strategies, Network design & deployment.
Position Ericsson as a thought and a technology leader and ensure that our Techno Commercial values are known.
**You will**:
- Position Ericsson as technology leader, communicate and discuss Ericsson’s technology strategy and vision with customer CTO/CIO and direct reports
- Provide sales support expertise, conducts in-depth technical discussions with customer
- Provide sales support for specific deals, propose solutions covering business requirements and present to Regions and Customer
- Contribute to knowledge sharing, ensure the customer vision & strategy including implications on Ericsson’s technology and solutions is communicated to the ones in need at Business Units, Group Function and Ericsson Research.
**To be successful in the role you must have**:
- Education: Bachelor of Business Administration, Science or similar
- Substantial in-field experience from sales/solutions at Ericsson or equivalent
- Domain experience: 4G & 5G RAN Networks
- Thorough knowledge of assigned area & track record of successes
- Experience from working in the field with customers
- Techno Commercial Business Understanding
“**We are proud to announce at Ericsson Thailand**, our employees have once again voted us as a Great Place to Work® and we have been officially Certified in 2021. **Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”
**What´s in it for you?**
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your chance to create an impact is endless.
**What happens once you apply?
This advertiser has chosen not to accept applicants from your region.
8
Channel Development Support Manager- Omnichannel
Bangkok, Bangkok
Unilever
Posted today
Job Viewed
Job Description
Understand retailer’s uniqueness and identify unique growth opportunity for key omnichannel retailers; Tops, Watsons, 7-11, Lotus's, Big C
- Come up with recommendation to improve end to end path to purchase (offsite & onsite shopper experience) - 7OAs, SIS, Banner, etc.
- Plan and execute shopper marketing program to drive penetration (visit to retailer’s site and to drive conversion)
- Lead e-JBP & develop collaborative blue print for Omnichannel to unlock media & data partnership with key retailers
- Work with digital hub & performance marketing lead to identify Buy Now Media Allocation
- Work with digital hub on initiative project related to Omnichannel
- Lead channel development thought leadership, work with MT team and retailer to analyze onsite matrices to optimize business performance.
- Conduct regular business review with Omni sale champion
- Share Thailand Omnichannel business updated to global team
- Come up with recommendation to improve end to end path to purchase (offsite & onsite shopper experience) - 7OAs, SIS, Banner, etc.
- Plan and execute shopper marketing program to drive penetration (visit to retailer’s site and to drive conversion)
- Lead e-JBP & develop collaborative blue print for Omnichannel to unlock media & data partnership with key retailers
- Work with digital hub & performance marketing lead to identify Buy Now Media Allocation
- Work with digital hub on initiative project related to Omnichannel
- Lead channel development thought leadership, work with MT team and retailer to analyze onsite matrices to optimize business performance.
- Conduct regular business review with Omni sale champion
- Share Thailand Omnichannel business updated to global team
This advertiser has chosen not to accept applicants from your region.
9