53 Customer Service Rep jobs in Thailand

**Call Center Operations Manager & Sales Managers**
**Outbound Hotel Loyalty Programs**

The objective of HMC’s loyalty solutions is to help hotels increase bottom-line profit, through the recruitment and retention of repeat customers and lowering the cost of business via direct e-commerce channels. Member acquisition is primarily through outbound telesales; target members are managers and owners of small to medium-size business, professionals, and affluent lifestyle individuals.

HMC has several career opportunities available in South-East Asia for **Call Center Operations**
**Managers** and **Sales Managers** who will be responsible for managing the day-to-day operations of telesales teams within a defined region. These positions will coach, motivate, deploy management initiatives, and develop sales practices to achieve sales target results. These are intensive roles in a fast
- paced and dynamic industry, with generous rewards for achieving sales targets.

Scope of Work:

- Direct and implement Call Center best practices.
- Effectively recruit, train, develop and motivate a team of Sales Managers and Team Leaders in an outbound sales environment, both directly and remotely.
- Execute implementation and roll-out schedule for each hotel program.
- Develop and execute Call Centre tactical plans, to ensure efficiency, productivity and profitability of new sales and renewal sales targets of each hotel program.
- Travel to and conduct regular visits/audits of all hotel programs.
- Participates in sales forecasts, territory planning and strategic development of the region.
- Train hotel staff on hotel program.
- Recognize and act on new business opportunities consistent with company strategy.
- Build a positive working atmosphere throughout the region.
- Liaises with Marketing, IT, and Finance teams to ensure a tight and positive working relationship.
- Ensure adherence to Administration, Finance and HR policies and any new company policies which may be introduced from time to time.

**Experience**:

- Hotel Paid Loyalty Program (Experience is highly desirable)
- Call Centre Management (Experience is highly desirable)
- Management of sales agents in a fast-paced B2C telesales environment

**Requirements**:

- Conscientious, self-motivated and dedicated
- Ability to set targets and have achieved them
- Conscientious, self-motivated and dedicated
- High level of integrity and loyalty
- Motivational and positive attitude
- Skilled in making sales and sales techniques
- Ability to analyse data to spot trends and anomalies and act upon it
- Effective written and verbal communication skills.
- Strong inter-personal, analytical and organizational skills.
- Solid understanding of Finance principals, ability to develop sales forecasts and meet profit margins.
- A “hands-on” individual who is self-motivated and with an entrepreneurial spirit.
- Strong quantitative, analytical, and conflict resolution abilities.
- Ability to work in a very fast-faced environment, has high energy, and able to work with and implement change.
- Proficiency in all Microsoft Office products (Word, Excel, PowerPoint, Outlook).
- Able to relocate and travel regularly.

Assets:

- Previous international work experience.
- Fluent in a second language (regional).
- Background within the hospitality, hotel and travel industry desirable.
- Knowledge of CRM technology.
- Prior proven track record work experience across multi-cultural environments within Asia is an advantage.

**We offer an attractive compensation package that includes base salary, generous incentives, and relocation.**

**Job Type**: Contract

Ability to commute/relocate:

- กรุงเทพมหานคร: Reliably commute or planning to relocate before starting work (required)

Our client is a leading customer service outsourcing.

**Inbound Type**
- Answering questions and suggesting used car detailing customers are looking for. Offering them the right options.
- Providing customers with products and information both in terms of services and loans.
- Solving issues arising from using customer service.
- Explaining and suggesting to clients and those who want to use the company's services the correct information.

**Outbound Type**
- Calling customers to invite and persuade customers to schedule a test drive.
- Providing customers with products and information both in terms of services and loans.
- Handling summary of customer appointment report for weekly and monthly.

**Qualifications**
- Man/Woman, 22-40 years old.
- High school, college, etc.
- Good command of English (reading, writing) and basic office communication (listening & speaking).
- Good communication & problem-solving skills.
- One to two years Of working experience is an advantage.

Our purpose

Join a team that’s passionate about partnership. With careers at Dow, we take time to explore questions and talk to each other. We love to learn. Our people are driven by limitless curiosity.

We are an innovative, customer centric, inclusive, and sustainable materials science company.
- Employing 36,500 individuals
- Across 109 manufacturing sites
- In over 31 countries

Our

portfolio of products and solutions

include:

- Plastics: With new technology trends, our plastic additives can be experienced in many everyday items including vinyl, blow-molding bottles, film, rigid containers, PVC plastics, siding, decks and rails, foam pipes and profile formulations, window frames and high-efficiency lubricants.
- Industrial intermediates: As the product of a reaction that is beneficial when used as a precursor chemical for another product, industrial intermediates can take on many shapes and forms. Ours are used in home comfort and appliance, building and construction, adhesives and lubricants, and more.
- Coatings: Whether it’s a water-based coating or solvent-based coating, a thin film is deposited on materials to enhance specific properties such as enhanced performance, durability, aesthetics, and sustainability.

We make

diversity and inclusion

a priority—because sharing our perspectives and building on each other’s ideas will drive innovation. Could you imagine yourself in a place like this?

About you

Dow Thailand is opening for Customer Service Representative, based in our Bangkok office. You will be responsible as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow. Provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives.

Responsibilities / Duties:

- Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically priority and foundational customers with a high degree of complexity.
- Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
- Coordinates activity at assigned customer accounts, proactively address issues and implement solutions.
- Maintains service levels according to business prioritization
- Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution.
- Supports commercial strategies with Dow customers across multiple businesses.

Critical Success Factors:

- Exceeding customer expectations through successful customer relationships
- Strong working knowledge of market dynamics and customers goals and objectives
- Be proactive in order receipt and handling work process.
- Create value through the optimization of freight, ability to prevent pre-buys, utilizing optimum ship points and package size as well as logistic improvements.
- Forecasting customer order patterns
- Comply with internal and external control requirements

Qualifications & Experience Requirements
- Bachelor’s degree in any field
- At least 2 years of customer service field. Chemical industry is advantage.
- Fluent in English in speaking, reading, and writing, Desirable TOEIC score is 700 minimum
- Strong interpersonal and communication skills
- Ability to work with cross functions and cross businesses.
- Proficiency using SAP and other technology and systems. Work process aptitude is critical to success.
- Exceptional interpersonal skills with the ability to be versatile and flexible with team members, business partners and customers, while effectively influencing others and managing outcomes.
- The ability to manage conflicting priorities, prioritizing both customer and company requirements while acting in a professional manner.
- CSR must possess the confidence and ability to proactively address customer issues, business requirements and identify areas for improving profitability and 'making it easier to do business with Dow.'
- Must have strong, mature teamwork skills and a desire to work within a team environment. Must be willing to share ownership of successful improvement methods and teach others for the benefit of the organization.

To apply
- Sign in or create your account.
- Please allow 30 minutes to 1 hour to complete an assessment when you apply. This will need to be completed at once, as it cannot be saved and continued later. An assessment is required for each position.
- Make sure your resume is accessible. Easily link your LinkedIn Profile to load your resume when logging into apply.

Dow Offers:

- A robust total rewards program, including: competitive base pay, variable pay that rewards individual, team, and Company performance, and comprehensive benefits
- On-going learning opportunities within a diverse, inclusive and rewarding work

**Customer Service Representative - Chemicals**

**Do you enjoy being part of team that provides high-quality chemical services for our customers?**
**Would you like the opportunity to work for a world class oilfield services company?**

**Join our Team!**

Our Upstream Chemicals team oversees our technology solutions for hydrocarbon production, transportation, and processing. We are the leader in oil and water separation technology and in solutions to control corrosion, deposition, bacteria. We provide chemicals and support to enhance plant processes, improve productivity, manage water treatment, and resolve environmental issues.

**Partner with the best**

As a Customer Services Representative, you will be responsible for filing, data entry, and administrative support. You will assist with receipt and processing of orders. You will be assisting in facilitating solution of inquiries and customer concerns related to orders and delivery process.

As a Customer Service Representative, you will be responsible for:

- Being responsible for billing & collection including invoicing.
- Preparing and conducting on filing, data entry, and administrative support.
- Assisting with receipt and processing of orders.
- Facilitating resolution of inquiries and customer concerns related to the order and delivery process.
- Dealing with only limited product line(s) and/or handling special project(s) as assigned.

**Fuel your passion**

To be successful in this role you will:

- Have Bachelor’s degree or higher.
- Demonstrate good communication skill both spoken and written in English and fluent Thai.
- Have relevant working experience in processing of orders, billing & collecting and invoicing, data entry, administrative supports, etc.
- Show working knowledge of customer service techniques in an industrial setting.
- Be familiar with order entry software and processes.

**Work in a way that works for you**

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

- Working remotely from home or any other work location is possible for this role as agreed with Supervisor.
- Working flexible hours - flexing the times you work in the day is possible as per Supervisor approval.

**Working with us**

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

**Working for you**

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits

**About Us**:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we’re committed to achieving net-zero carbon emissions by 2050 and we’re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

H
ere, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive! C
- **ORE RESPONSIBILITY V**
- isit customer’s site to observe technical functions e.g. line running, technical issues C
- ollect necessary data at customer site to analyze actual problem upon technical-wise A
- ble to find root cause with TS Manager’s supervision A
- ble to collaborate and build up good relationship with customers

E

**DUCATION BACKGROUND REQUIREMENTS: R**
- equired/必需的：Bachelor degree or above Preferred:Degree in science or engineer major chemistry.
-K

**NOWLEDGE & EXPERIENCE: R**
- equired：At least 1 year working experience Preferred：Has knowledge about coating business and good command of written English
-T

**ECHNICAL/SKILL REQUIREMENTS: R

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J0088582

Company Description

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

**Job Description**:
The GSR Team Leader works at assigned locations and events, speaking to Customers in order to persuade them to attend a sales presentation with Anantara Vacation Club. They work closely with the general public, and with hotel colleagues.

GSR Team Leaders oversee a small team of GSRs. They must all make sure that only guests who are qualified are invited to attend.

**Qualifications**:
Ensure personal performance of the following, both personally and for the GSRs under your leadership:

- Be the face of the company in the marketplace at your designated work locations
- Know the package and rewards you are promoting to the public in appreciation of attending a sales presentation.
- Know the Preview Operations locations and assist the customer with maps and directions on how to get to their selected Preview Operations.
- Complete necessary paperwork for tour bookings generated during your designated shift
- Call your booked guests the night prior to their preview date to confirm their attendance if required.
- Ensure sufficient collateral is in good condition and working order
- Ensure your work location is neat and tidy
- Attend scheduled team meetings.
- Phone Marketing Administration with tour bookings generated during your designated shift.

**SUMMARY OF POSITION**

The jobholder, as Customer Support Officer, is part of Airbus Flight Operations Services and part of the support team belonging to NAVBLUE, customer experience department.

He/She is responsible for the support, training and services of Flight Operations Solutions delivered to the operators.

Primary support activities will include NAVBLUE Operation Control N-OC (Operations Control and Daily Crewing) and N-Crew Product suit (Preferential Crew Bidding/Awarding, Line Bidding/Awarding and Equity Bidding/Awarding) with scope extending to additional products in line with business needs.
The Customer Support Officer is the customers champion and represents their voice into the organization. They are responsible for providing a first class level of Support to Navblue customers and will have regular contact including resolving queries through the NAVBLUE support system (telephone, chat, forums & tickets).

The Customer Support Officer role is transversal and will work across the business at all levels to ensure that customers queries are resolved to their satisfaction, owning the ticket from creation to resolution. This will include working with Product Management, Production, Technical Support and Software Development.

A team player who likes problem solving has good communication skills and is passionate about Aviation.

Aviation industry experience including crew management/rostering and airline scheduling systems is recommended.

This role is working on a shift pattern including weekends and bank holidays on a rotational basis. All details will be provided during the interview process.

**Required Skills/Experience**:

- **Previous experience in a customer service role.**:

- **Able to work to strict deadlines.**:

- **Proven ability to multitask during high stress situations and prioritize work**:

- **Strong analytical and problem-solving skills**:

- **Able to think critically and take a proactive approach to identify problems, issues, and opportunities.**:

- **Strong communication skills written/verbal communication, organizational and customer service skills**:

- **Aviation industry experience including crew management/rostering, airline scheduling systems is desirable although comprehensive training will be provided**:

- **A team player**:

- **Adept at using and learning new software**:

- **Attention to detail & quality minded.**:
**Additional knowledge in the below is beneficial**:

- **Understanding Hotel, Air and Ground Transportation requirements for Crew**:

- **Understanding Crew duty and rest violations**:

- **Understanding the relationship between crew details and flight operations such as crew qualifications/ training records and other information**:

- **Understand the required daily reporting and tracking of crew and aircraft**:

- **Understanding Irregular Operations (IROP) contingency plans**:
**The key missions of the support team are**:

- **Represent and relay customer experience**:

- **Assist and support Flight Operations Solutions deployment**:

- **Optimize customer satisfaction**:

- **Contribute to Customer Services strategy**:
**Duties & Responsibilities**:

- **Act as the main point of customer contact for all products in scope through the NAVBLUE Support Portal.**:

- **Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific SLA’s.**:

- **Troubleshoot queries through all available tools to try to resolve queries before escalation to other teams, performing system changes where required and where permitted through the defined operating procedures.**:

- **Work closely with and assist the Product, Development, Technical Operations and other departments within NAVBLUE to resolve customer issues and improve customer satisfaction.**:

- **Develop basic knowledge on other products in the NAVBLUE suite.**:

- **Complete all training assigned.**:

- **Monitor customer satisfaction and build loyalty by providing excellent customer service.**:

- **Ensure Quality and Health & Safety is always maintained.**:
**CORE JOB Requirement**:

- **Degree/ Diploma In Information Technology or equivalent**:

- **Min 2 years relevant experience**:

- **Good analytical and troubleshooting skills**:

- **Self-motivated, proactive, self-discipline and a service mindset**:

- **Independent, patient, and willing to learn**:

- **Ability to organize and manage multiple priorities**:

- **Good team player and able to work independently**:

- **Possess good attitude**:

- **Ability to work under pressure**:

- **Strong written/verbal communication skills in English**:

- **Experience in crew management/rostering, airline scheduling systems**:

- **Geographical/ Aeronautical Knowledge**:

- **Familiar with Google Workspace and associated programs**:

- **Familiar with usage of a Helpdesk ticketing tool **:**This job requires an awareness of any potential compliance risks and a commitment to act with inte

Job ID
48815

Business
Manufacturing(Automobile)

Job Detail
【Main Duty】
Support work for Japanese engineers
Mainly interpreter and Responding to client inquiries
【Product】
Steel
【Job Description】・Analyze and report product malfunctions
・Communicate Steel-related details with the Japanese head office
・Information update in internal database
・Share feature requests and effective workarounds with team members
・Inform customers about new features and functionalities
・After-sales service for thin plate products
・Cooperating with clients to improve quality and technical problems
・Visit a client with a Japanese engineer
・Other assigned tasks
Report to Japanese

Salary

30,000 - 50,000 (THB)

Location
Bangkok

Required work
experience
【Must】
・Bachelor's Degree
・Male or Female・More than 3 years of work experience as an interpreter
・More than 2 years of sales and support experience
・Intermediate Level of English （TOEIC 750 UP）
・Upper Intermediate Level of Japanese （Must have JLPT N2）
【Advantage】
・who has knowlege about engineering is better
・People who have worked in a company related to iron
・who have worked in a company related to steel