651 Customer Service Representative jobs in Thailand

Based in a private hospital in Thonburi area.

Focused on medical tourism (Plastic Surgery & Weight Loss Surgery)

Are you passionate about helping people and providing top-tier customer service? Join our growing team and be part of a meaningful journey assisting international clients seeking healthcare holidays in Thailand

What You'll Do

• Assist international clients throughout their medical tourism experience (schedule appointments, transportation, host afternoon tea, translation)
• Attend the consultation with the patients and surgeon to help translate and take the consultation notes
• Build and maintain strong relationships with our valued clients
• Coordinate with hospitals, surgeons, medical staff, Sales, Admin and travel partners to ensure smooth arrangements
• Take clear notes and manage requests from clients
• Support with ad hoc tasks and assignments as needed

What We're Looking For

• Thai Citizen only, female
• Bachelor's Degree in Arts or related field (New graduates are welcome)
• Very good English skills — reading, writing, and speaking
• Experience in a customer-facing role with international clients
• A friendly, caring personality who loves talking to people
• A fast learner with a desire to provide excellent customer service
• Strong service mindset with excellent customer relationship and problem solving skills
• Quick learner with a resilient attitude
• Ability to work as a team effectively in a fast-moving and high-pressure environment
• Able to work 5 days per week (Note: weekly days off may not always be consecutive)

Bonus Points If You Have

• Previous experience in translation or healthcare support

This is an onsite role in our hospitals, ideal for someone who thrives in a supportive, service-oriented environment and enjoys making an impact on others' lives.

SCOPE

The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting with all other customer needs, to provide optimal customer experience, and supporting customer service initiatives.

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

• Provides optimal customer experience, exhibiting Mouser values to each customer.
• Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
• Determines customer expectations and provides options to meet their needs.
• Generates new and repeat business through customer service initiatives and offering associated products and promotional items.
• Follows up with customers to ensure on going customer satisfaction.
• Promotes and maintains high standards of quality and service excellence
• Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals Researches and expedites customer requests.
• Monitors and ensures delivery date and product quality to meet customer requirements.
• Provides price and delivery quotes to customer within company specified deadlines.
• Understands and is able to correctly work with multiple currencies and other requirements with regard to processing international orders.
• Effective time management and planning/organizing skills.
• Self-motivated and results oriented.
• Effective interaction with individuals and groups both inside and outside of the organization and works effectively as a team contributor on all assignments.
• Maintains a high level of commitment to achieve goals.
• Effective performance independently or as part of a team.
• Strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
• Supports local Customer Service teams, and provides support for other teams when needed.
• Provides Chat support as required, local language plus other required languages.
• Regular attendance at work is an essential part of the job.
• Adapts to changing situations and restructures tasks and priorities as changes occur within the business and organization.
• Works well under the pressure of deadlines.
• Supports and participates in the company's total quality and customer service expectations.
• Trustworthy and maintains confidentiality.
• Other duties as assigned.

QUALIFICATIONS

EDUCATION & EXPERIENCE

• Basic education equivalent to US High School Diploma, or equivalent combination of education and experience.

SKILLS & CERTIFICATIONS

• Professional verbal and written communication in local language (minimum), including in a telephone environment. Additional languages may be required.
• Fluent reading and writing in English.
• Proficient typing and math.
• PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook, and other software.
• Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen.
• Able and willing to use our telephone headsets.

Job Description

1. Customer Inquiries & Support

Respond to inbound calls, online chats, and emails from international clients, providing professional responses, follow-ups, and callbacks to foster robust customer relationships.

1. Customer Relationship Management

Develop and maintain relationships with overseas clients by identifying their needs, providingtimely feedback, and driving process improvements.

Address customer complaints, collaborate with internal teams to resolve issues, and enhance overall customer satisfaction.

1. Customer Education & Retention

Deliver basic investment knowledge to designated client groups.

Conduct regular follow-ups to enhance customer retention, engagement, and satisfaction.

Job Requirements

1. Education & Experience

Prior experience in customer service is advantageous

1. Language Proficiency

Fluency in English

1. Soft Skills

A strong service-oriented mindset and excellent communication and coordination skills to manage daily inquiries efficiently.

Proficiency in Microsoft Office

1. Others

Willingness to work in rotating shifts, including morning, afternoon, and evening shifts.

Job Type: Full-time

Work Location: Remote

We are seeking a Mandarin-speaking Customer Service Representative to join our team in Bangkok. The successful candidate will be responsible for providing excellent support to customers through email, chat, and phone calls, ensuring prompt and effective solutions.

Responsiblities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner
• Provide accurate information and solutions to customers' needs
• Maintain detailed and updated records of customer interactions
• Collaborate with internal teams to resolve customer issues efficiently
• Ensure service quality standards and performance targets are consistently met

Requirements

• Thai nationals: Minimum Diploma qualification
• Expatriates: Bachelor's Degree with at least 2 years of relevant work experience
• Strong proficiency in reading, writing, and speaking Mandarin
• Willing to relocate to Bangkok
• Ability to work on rotational shifts

Benefits for Expatriates

• Visa sponsorship
• Hotel accommodation provided

Location: Bank of China, Ratchada Branch (Pakin Building No.9, 1st Floor, 107 Room, Ratchadaphisek Road., Dindaeng, Bangkok 10400)

Responsibilities:

• Advise and promote bank products (Online Banking, Credit/Debit Cards, Fixed Deposit, Home Loan).
• Process new account openings and update customer info.
• Conduct KYC and manage AML risk assessments.
• Handle customer inquiries via calls, emails, chats.
• Report daily FX transactions to BOT and special rates internally.
• Review and monitor customer accounts monthly, including high-risk cases.
• Manage internet banking SWIFT messages and dormant accounts.
• Prepare and submit reports (KRIs, loss data) to Operational Risk.
• Support audits and document archiving for HQ.
• Assist BOCT call center and branch lobby operations.

Qualifications:

• Bachelor's or Master's degree in any field.
• Excellent proficiency in both Mandarin and English is a MUST.
• 1–2 years of experience working with Chinese clients in any industry.
• Strong communication and interpersonal skills.

What We Offer:

At Bank of China (Thai), we are dedicated to creating a supportive and rewarding work environment. We offer competitive salaries and a comprehensive range of benefits to ensure the well-being and satisfaction of our employees:

• Health and Life Insurance:Coverage includes Group Life Insurance, OPD, Dental Benefits, General Hospital Services.
• Financial Security:Provident Fund, Social Security Fund, and Retirement Benefits.
• Wellness Programs:Annual physical checkups
• Special Financial Allowances:Support for marriage, birthday celebrations and sick visits.
• Leave Benefits: Annual Leave, Business Leave, Sick Leave, Maternity Leave, and Ordination Leave.
• Work-Life Balance:A 5-day work week.

Join us to grow your career in a dynamic and supportive environment

** Please be informed that bank conducts criminal background checks for all positions during hiring process

Interested candidates, please submit your resume by click "Quick apply"

Human Resources

Bank of China ( Thai ) Public Company Limited (Head Office)

179/4 Bangkok City Tower, South Sathorn Rd., 

Tungmahamek, Sathorn, Bangkok 10120

T Ext. 2410

หน้าที่ความรับผิดชอบ:

• ให้ข้อมูลและช่วยเหลือลูกค้าผ่านช่องทางการสื่อสารต่างๆ (โทรศัพท์ อีเมล แชท)
• แก้ไขปัญหาและตอบข้อซักถามของลูกค้าอย่างสุภาพและเป็นมืออาชีพ
• ประสานงานกับทีมงานภายในเพื่อหาทางออกและตอบสนองความต้องการของลูกค้าได้อย่างรวดเร็ว
• จัดการและบันทึกข้อมูลการติดต่อของลูกค้าในระบบอย่างถูกต้องครบถ้วน
• มุ่งเน้นการสร้างประสบการณ์ที่ดีและสร้างความพึงพอใจให้กับลูกค้า

คุณสมบัติที่ต้องการ:

• สำเร็จการศึกษาระดับประกาศนียบัตรวิชาชีพ (ปวช.) / ปวส. หรือ ปริญญาตรีขึ้นไป
• สามารถสื่อสารภาษาไทยได้เป็นอย่างดี (พูด อ่าน เขียน)
• มีทักษะการสื่อสารที่ดี อดทน และมีใจรักงานบริการ
• สามารถทำงานเป็นกะหมุนเวียน (รวมทั้งวันหยุดเสาร์–อาทิตย์ และวันหยุดนักขัตฤกษ์)
• หากมีประสบการณ์ด้านการบริการลูกค้า ศูนย์บริการ (Call Center) หรือ BPO จะได้รับการพิจารณาเป็นพิเศษ
• สามารถเริ่มงานได้ทันทีจะพิจารณาเป็นกรณีพิเศษ

About INEOS Styrolution
INEOS Styrolution is the world's leading styrenics supplier, with a high-performing portfolio of styrene monomer, polystyrene, ABS and advanced styrenic products. With more than 90 years of innovation in materials science, INEOS Styrolution is focused on customer satisfaction with differentiated solutions that provide a competitive edge as well as investments in technology that enable closed loop recyclability for styrenics while reducing our carbon emissions. INEOS Styrolution applications can be found in many everyday products across multiple industries: including automotive, electronics, household, construction, healthcare, packaging, and toys/sports. Operating 17 production sites in nine countries, the company is a wholly owned subsidiary of INEOS Group Limited and employs approximately 3,000 people. Sales were 4.5 billion euros in 2023. More information:

Role And Purpose
Providing efficient and satisfactory service customers from order process to arrangement of goods delivery by smoothing the delivery schedule, excellent communication with customers; assisting to achieve sales target and contribute in the overall control of stock level.

• Providing a pleasing experience to customers, from order processing to delivery, through quality service with the advantages of integrated supply chain, thereby enhancing their favorability and loyalty towards the company
• As front line of supply chain, CSR acts as the facilitator and coordinator among customers, sales, logistics and finance in different countries/regions etc. to align the customer demand with company supply conditions.
• Together with sales, proactively and actively managing customers' timely payment.
• Timely handle, report and record customer objections according to different cases, follow up the related investigation decision and maintain good after sales service.
• Providing order info. and tracking for sales and business analysis.
• Actively participate new customer development project and follow up with new customer application, sampling, communication on specific requirements in packaging, logistics, documents etc.

Main Responsibilities Include But Not Limited To
Sales Order processing

• Maintain customer's master data in SAP
• After sales confirmed order taking, follow up order processing in SAP, applying different order type and processing procedures according to different sales modes, which includes direct domestic, direct export, indent, agency or intercompany sales etc.

Customer communication

• Communicate cargo delivery schedule, push delivery for achieving sales target
• Follow up with customer's feedback, coordinate abnormal cases and provide effective solution

Internal and External communication

• Provide instant information and effective assistance to commercial team;
• Communicate with SCM planning team for stock availability for customer delivery plan
• Communicate with SCM execution team for deliveries requirement, logistics documents and NCM
• Communicate with outsourcing company for SSG L/C confirmation etc.(for product from EMEA/AMER)
• Communicate with outsourcing company for shipping documents (for products from Korea)

Other ad-hoc business

• Reporting and tracking sales order status for sales and business analysis
• Participate and support new customer development project / global account customer business

What Do You Need To Succeed

• Diploma or Degree or above. Major in business administration, marketing, communications, supply chain or a related field is preferred but not mandatory
• Familiar with all office tools including Outlook, Word, Excel, PowerPoint and etc.
• Fluent English, Thai language is preferred
• Good communication skills with various individuals
• SAP or major ERP system experience
• At least 4 years of working experiences in supply chain, customer services, or logistics administration or related business experiences.
• Familiarity with domestic sales, direct export / re-export and trade business.
• Familiarity with general contract terms, inco-terms, payment terms etc.
• Understand common contract law, customs regulation

Why join us?
At INEOS Styrolution, we offer a stimulating and collaborative work environment, competitive compensation, and a commitment to your professional growth.

We're dedicated to diversity, inclusion, and creating a workplace where all voices are heard.

If you're ready to make your mark and drive our organization's success, we invite you to apply or contact

Your application will be treated confidentially.

ตำแหน่ง (Position) : เจ้าหน้าที่ให้บริการลูกค้า (Customer Service -Thai agent)

หน้าที่ความรับผิดชอบ:

• ให้ข้อมูลและให้บริการแก่ผู้ซื้อและผู้ขายผ่านช่องทางแชทและอีเมล พร้อมจัดการงานค้าง (backlog) อย่างมีประสิทธิภาพ
• บันทึกข้อมูลการให้บริการในระบบ และประสานงานกับหน่วยงานที่เกี่ยวข้องเพื่อการดำเนินงานที่ราบรื่น
• สร้างและรักษาความสัมพันธ์อันดีกับผู้ซื้อและผู้ขาย เพื่อเสริมสร้างความพึงพอใจต่อสินค้าและบริการของบริษัทฯ
• ปฏิบัติงานตามมาตรฐานตัวชี้วัด (KPIs) ที่บริษัทฯ กำหนดได้อย่างมีประสิทธิภาพ

คุณสมบัติ:

• จบการศึกษา ม.6 / ปวช. / ปวส. / ปริญญาตรี
  
  หมายเหตุ: สำหรับผู้สำเร็จการศึกษาจากคณะครุศาสตร์ นิติศาสตร์ พยาบาลศาสตร์ ออกแบบผลิตภัณฑ์หรือเครื่องประดับ ต้องมีประสบการณ์งานด้าน Chat/Email Agent อย่างน้อย 1 ปี
• มีประสบการณ์งานบริการลูกค้า (Customer Service) จะได้รับการพิจารณาเป็นพิเศษ
• มีทัศนคติที่ดี รักงานบริการ มีไหวพริบในการแก้ไขปัญหาเฉพาะหน้า และสามารถทำงานภายใต้แรงกดดันได้ดี
• มีทักษะการพิมพ์และการใช้แป้นคีย์บอร์ดได้อย่างคล่องแคล่ว (ความเร็วในการพิมพ์ไม่น้อยกว่า 30 คำ/นาที)
• มีความละเอียดรอบคอบในการจัดการข้อมูล และสนใจเรียนรู้เทคโนโลยีใหม่ ๆ
• มีทักษะการใช้ภาษาไทยที่ดี ทั้งด้านการสื่อสาร การเลือกใช้ถ้อยคำ และการใช้ภาษาอย่างเหมาะสม
• สามารถทำงานเป็นกะได้ตามเวลาที่บริษัทกำหนด ได้แก่: 6:00-15:00 / 7:00-16:00 / 8:00-17:00 / 9:00-18:00 / 10:00-19:00 / 11:00-20:00 / 12:00-21:00 / 13:00-22:00 น.

Location:
Bangkok, Thailand

Employment Type:
Full-Time | Rotational Shifts

Role Overview

We are seeking a
Mandarin-speaking Customer Service Representative
to join our team in Bangkok. The successful candidate will be responsible for providing excellent support to customers through
email, chat, and phone calls
, ensuring prompt and effective solutions.

Key Responsibilities

• Respond to customer inquiries via
  email, chat, and phone
  in a timely and professional manner
• Provide accurate information and solutions to customers' needs
• Maintain detailed and updated records of customer interactions
• Collaborate with internal teams to resolve customer issues efficiently
• Ensure service quality standards and performance targets are consistently met

Requirements

• Thai nationals:
  Minimum
  Diploma
  qualification
• Expatriates:
  Bachelor's Degree
  with at least
  2 years of relevant work experience
• Strong proficiency in
  reading, writing, and speaking Mandarin
• Willing to
  relocate to Bangkok
• Ability to work on
  rotational shifts

Benefits for Expatriates

• Visa sponsorship
• Hotel accommodation
  provided