56 Customer Solutions jobs in Thailand

National Contract Logistics Customer Solutions Engineer

Kuehne+Nagel

Posted 5 days ago

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Job Description

**It's more than a job**
As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.
**‎**
You will be part of our Contract Logistics team, adding your technical expertise + skills to the delivery of customer + operational Excellence.
**How you create impact**
Join us now! You will be part of our contract logistics team, adding your expertise + skills to the delivery of Customer + Operational Excellence.
**What we would like you to bring**
+ Perform quick scans and value assessments of opportunities for Contract Logistics, including Go/NoGo decisions, as well as feasibility evaluations for requested go-lives.
+ Collect, analyze, and interpret data from customers to gain a comprehensive understanding of their business needs.
+ Design customized warehouse solutions for both existing and potential customers.
+ Define and propose optimal solutions that balance customer requirements with operational constraints.
+ Effectively communicate the designed solutions and their main benefits to customers.
+ Analyze and quantify business risks, establish the financial bottom line, and drive internal sales of the project.
+ Engage with customers throughout the solution development process, from data collection to final presentation.
+ Collaborate with stakeholders (BizDev, CO, distribution, operations, Kuehne + Nagel Production System, suppliers, customers, and other business or functional units) to gather inputs for the solution process.
+ Apply a zero-failure process, including supporting the "operational solution and commercial review" after six months.
+ Ensure that tenders are properly staffed and escalate to regional or corporate support if local resources are insufficient to meet the workload demands.
**What's in it for you**
+ Miscellaneous benefits such as dental, hospitalization and others
+ Annual Wage Supplement (AWS)
+ Training and development
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
This advertiser has chosen not to accept applicants from your region.

National Contract Logistics Customer Solutions Engineer

Kuehne+Nagel

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

**It's more than a job**
As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.
**‎**
You will be part of our Contract Logistics team, adding your technical expertise + skills to the delivery of customer + operational Excellence.
**How you create impact**
Join us now! You will be part of our contract logistics team, adding your expertise + skills to the delivery of Customer + Operational Excellence.
**What we would like you to bring**
+ Perform quick scans and value assessments of opportunities for Contract Logistics, including Go/NoGo decisions, as well as feasibility evaluations for requested go-lives.
+ Collect, analyze, and interpret data from customers to gain a comprehensive understanding of their business needs.
+ Design customized warehouse solutions for both existing and potential customers.
+ Define and propose optimal solutions that balance customer requirements with operational constraints.
+ Effectively communicate the designed solutions and their main benefits to customers.
+ Analyze and quantify business risks, establish the financial bottom line, and drive internal sales of the project.
+ Engage with customers throughout the solution development process, from data collection to final presentation.
+ Collaborate with stakeholders (BizDev, CO, distribution, operations, Kuehne + Nagel Production System, suppliers, customers, and other business or functional units) to gather inputs for the solution process.
+ Apply a zero-failure process, including supporting the "operational solution and commercial review" after six months.
+ Ensure that tenders are properly staffed and escalate to regional or corporate support if local resources are insufficient to meet the workload demands.
**What's in it for you**
+ Miscellaneous benefits such as dental, hospitalization and others
+ Annual Wage Supplement (AWS)
+ Training and development
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
This advertiser has chosen not to accept applicants from your region.

Account Strategist, SBS Engage, Google Customer Solutions (Thai, English)

Bangkok, Bangkok Google

Posted 1 day ago

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Job Description

Google will be prioritizing applicants who have valid working rights in Thailand and do not require Google's sponsorship of a visa.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 2 years of experience in advertising, consultative sales, business development, online media environment, or marketing roles.
+ Ability to communicate in Thai and English fluently to support clients.
**Preferred qualifications:**
+ Experience working with channel sales, advertisers, agencies, or clients.
+ Experience strategically assessing and achieving client success via sales techniques, including effective questioning, objection handling, and competitive selling.
+ Expertise in launching and managing paid digital advertising campaigns, particularly in Google Ads and other digital marketing platforms.
+ Ability to manage and prioritize a portfolio in an advertising or media sales context, and achieve goals to drive growth.
+ Ability to build compelling narratives and utilize storytelling as a client engagement strategy.
Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
As an Engage Account Strategist, you're the advocate for Google. You'll spend most of your time building relationships through regular phone and in-person consultations and sales pitches with a large client portfolio. You'll deliver Google-caliber solution selling, partnership management and analysis, and uncover client needs, meet their marketing objectives, and drive incremental revenue through our leading advertising solutions.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers.and we have fun doing it.
**Responsibilities:**
+ Own a portfolio of small businesses by thoroughly understanding growth drivers identifying opportunities for growth, managing risks, and building quarterly plans for achievement.
+ Drive customer growth by delivering outstanding customer sales experience and achieving customer business and marketing objectives.
+ Conduct sales pitches to clients, advise them on how to get the best return on their Google Ads investment.
+ Deliver against ambitious quarterly revenue and product growth targets.
+ Establish strong relationships via phone calls, e-mails, and in-person consultations.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
This advertiser has chosen not to accept applicants from your region.

Customer Solutions Consultant, Infrastructure Modernization, Google Cloud (English,Thai)

Bangkok, Bangkok Google

Posted 17 days ago

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Job Description

Google will be prioritizing applicants who have valid working rights in Thailand and do not require Google's sponsorship of a visa.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 6 years of experience with cloud native architecture in a customer-facing or support role.
+ Experience engaging with, and presenting to, technical stakeholders and executive leaders.
+ Experience with cloud infrastructure engineering, on-premise infrastructure engineering, virtualization, or containerization platforms.
+ Ability to communicate in English and Thai fluently to support client relationship management in this region.
**Preferred qualifications:**
+ Experience in migrating applications and services to cloud platforms.
+ Experience with security concepts such as encryption, identity management, access control, attack vectors, and pen testing.
+ Experience with networking concepts such as software-defined networking, routing, virtual private networks, load balancers and firewalls.
+ Experience prospecting, and building and maintaining customer relationships from scratch.
+ Passion for building Greenfield territories.
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
In this role, you will collaborate with technical Sales teams to highlight the benefits of Google Cloud for customers. You will understand client needs, design innovative cloud solutions, lead proof-of-concept and address technical issues. With your communication skills, you will present tailored solutions that align with business goals.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities:**
+ Identify and qualify business opportunities in collaboration with the team, analyze key customer technical objections and develop strategies to overcome technical blockers.
+ Leverage enterprise infrastructure modernization expertise to support technical relationships with customers through technology advocacy, bid support, product briefings, proof-of-concept work, and collaboration with product management to prioritize impactful solutions.
+ Implement Google Cloud products to demonstrate and prototype integrations with customer and partner environments.
+ Lead customers through assessments of legacy application environments and recommend prioritization roadmaps for infrastructure and application modernization.
+ Develop integration strategies, enterprise architectures, platforms, and application infrastructure to successfully implement complete solutions on Google Cloud.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
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Facilities Technical Support 1

Laem Chabang Celestica

Posted 26 days ago

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Job Description

Req ID: 124808
Remote Position: No
Region: Asia
Country: Thailand
State/Province: Chonburi
City: Laem Chabang
**General Overview**
**Functional Area:** ENG - Engineering
**Career Stream:** FAC - Facilities/Real Estate Engineering
**Role:** Technical Support 1
**SAP Short Name:** TS1
**Job Title:** Facilities Technical Support 1
**Job Code:** TS1-ENG-FAC
**Job Level:** Band 04
**Profile-Holding:** N
**Direct/Indirect Indicator:** Indirect
**Summary**
Work is guided by diverse procedures, processes and/or technical methods of varying complexity. Incumbents have some freedom to select best methods and procedures to follow to complete assignments. Tasks are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Decisions/actions may have an impact beyond the jobs immediate work unit or team. Works under general Supervision. Situations not covered by standard processes, procedures and methods are referred to manager or higher level. May provide functional guidance to others performing similar work and/or act as a team lead. May demonstrate work methods to new employees. Deals directly with immediate supervisor, co-workers and team members; engages in exchanges of factual information and provides some explanation in a problem solving capacity; interactions with external contacts, if applicable, require exchanging factual information and providing some explanation.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Assists in the set up and installation of building equipment to support manufacturing lines.
+ Provides maintenance and repair of facilities systems and structures to support the efficient manufacturing and processing of products.
+ Provides maintenance of facility grounds including manufacturing floor, office area, common areas, surrounding grounds and parking lots.
+ Moves furniture, maintains office equipment, completes minor building systems repairs, completes minor construction projects, etc.
**Knowledge/Skills/Competencies**
+ Ability to effectively communicate with a variety of internal customers.
+ Knowledge of electrical, electromechanical and pneumatic systems and principals of operation.
+ Basic knowledge of methods used in the routine maintenance and repair of office and manufacturing facilities.
+ Basic knowledge of building operating systems.
+ Ability to operate complex equipment (e.g., tractors, delivery trucks, etc.) and other machinery / equipment (e.g., pallet jacks, high-lift equipment, power tools, etc.) Proof of required operator's licenses and / or certifications.
+ Ability to analyze equipment and systems, troubleshoot problems and make appropriate repairs.
+ Knowledge of personal computers and Windows applications.
+ Knowledge of quality standards.
+ Ability to effectively communicate with a variety of internal customers.
**Physical Demands**
+ Duties of the position are performed in a manufacturing environment with frequent exposure to noise, dust, chemicals, operating machinery, temperature extremes, hazardous substances, etc.
+ Duties require extended periods of sustained visual concentration on detailed documentation and product assemblies.
+ Duties of the position require periodic light physical effort and exertion including prolonged repetitive motions, sitting in confined workspaces, using tools and equipment, and moving and handling materials. Duties may require periodic heavy manual effort including lifting objects over 20 pounds.
**Typical Experience**
+ Four to five years of relevant experience.
**Typical Education**
+ Additional courses after High School, or an equivalent combination of education and experience.
+ Educational requirements may vary by geography.
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
This advertiser has chosen not to accept applicants from your region.

Technical Support (Phra Pradaeng)

PRTR

Posted today

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Job Description

PRTR IT Recruitment supports our client, a well-known leader in motor vehicle parts manufacturing.

**Job Overview**:

- Data Query 80% by Oracle.
- Support users for BU Production and end users, users will create their reports by themselves (Power BI).
- Security patch 20% - Manage Security to let local staff follow work instructions from Group in HQ France such as updating the security patch every 90 days.
- Handling database management by SQL.
- Understanding and integrating central data models in line with the business site.
- Maintaining, and supervising operations and implementations or evolution of the infrastructure and equipment (server) of the site.
- Handling technical and operational documentation is confirmed and updated.
- Handling IT maintenance.

**Qualifications**:

- Thai Nationality, 24-35 years old.
- Bachelor’s Degree in IT.
- Experience of 2-3 years in IT, Database, SQL, and Network.
- English communication (Coordinate with HQ France).
- Flexible work, able to occasionally come to the factory overtime (late hours, weekends) to solve the problem.
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Service Network and Technical Support

Bangkok, Bangkok Stanley Black and Decker

Posted 5 days ago

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Job Description

**Service Network & Technical Support - Bangkok, Thailand (Onsite)**
**Come build your career.**
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of more than 48,000 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.
**The Job:**
As a Service Network & Technical Support here, you'll be part of our Tools & Outdoor team located in Bangkok, Thailand .
You'll get to:
+ Expand Service Network quantity and Service visibility.
+ Implement and maintain service related Key Performance Indexes for the country.
+ Optimize Drop point and Delivery process.
+ Validation ASC warranty claim & Defective return product.
+ Set the Repair and Technical training, support escalation case.
+ Drive product quality improvement.
**The Person:**
You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. Wouldn't it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:
+ At least a Bachelor's Degree in Engineering, Business Administration, and other related
+ At least 5 years' experience in running After sale service ex. manage Service center, Technical support.
+ Good in English communication.
+ Experience in Repair Power tools product or Trainer will be an added advantage.
+ Good analytical data and management skills **.**
**And More:**
We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:
+ _Grow:_ Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
+ _Learn:_ Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university.
+ _Belong:_ Experience an awesome place to work where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
+ _Give Back:_ Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
What's more, you'll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We're more than the #1 tools company. More than a driving force in outdoor
**_We Don't Just Build The World, We Build Innovative Technology Too._**
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
**Who We Are**
We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
**Global Benefits & Perks**
You'll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
**What You'll Also Get**
Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
**Learning & Development:**
Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
**Diverse & Inclusive Culture:**
We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.
**Purpose-Driven Company:**
You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
This advertiser has chosen not to accept applicants from your region.
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IT Officer / Technical Support (6-month Contract)

Bangkok, Bangkok Pasona HR Consulting Recruitment (Thailand) Co.,Ltd

Posted today

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Job Description

Job ID
47961

Business
Manufacturing(Automobile)

Job Detail
IT Process part:

- Managing software license, contract
- Managing company asset
- Purchasing for IT device
- Preparing PC setup for new employees

End user support part:

- Providing daily troubleshooting for endpoint software and hardware support
- Providing basic troubleshooting for this following Cloud/Infrastructure
- O365 cloud service (Azure AD, Exchange Online, SharePoint Online, MS Teams, OneDrive, Intune, Defender, WIP, etc.)
- AWS (Amazon Web Services) - Active Directory, File Server
- On premised Server - Active Directory, File Server
- Network infrastructure SD-WAN, Cisco Wi-Fi controller, Cisco access point, Cisco L2/L3 SW, Cisco router
- IP Phone system on Cisco CUCM

Salary

40,000 - 45,000 (THB)

Location
Bangkok

Required work
experience
- Male only (Thai Nationality)
- Age 25 - 30 years old
- Bachelor’s Degree: Computer Engineering, Computer Science, Information Technology, or IT related
- At least 2-3 years of experiences in LAN/ Wi-Fi, WAN, Network Switch, Firewall, Router, Access Point
- Or at least 2-3 years of experiences in managing Windows Server OS, Office365, Active Directory, MDM software.
- Has a good knowledge, understanding, and skills in Computer network and servers, analyzing problem, and problem-solving.
- Good Conversational level in English communication
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Customer Support Officer

Bangkok, Bangkok Airbus

Posted today

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Job Description

**SUMMARY OF POSITION**

The jobholder, as Customer Support Officer, is part of Airbus Flight Operations Services and part of the support team belonging to NAVBLUE, customer experience department.

He/She is responsible for the support, training and services of Flight Operations Solutions delivered to the operators.

Primary support activities will include NAVBLUE Operation Control N-OC (Operations Control and Daily Crewing) and N-Crew Product suit (Preferential Crew Bidding/Awarding, Line Bidding/Awarding and Equity Bidding/Awarding) with scope extending to additional products in line with business needs.
The Customer Support Officer is the customers champion and represents their voice into the organization. They are responsible for providing a first class level of Support to Navblue customers and will have regular contact including resolving queries through the NAVBLUE support system (telephone, chat, forums & tickets).

The Customer Support Officer role is transversal and will work across the business at all levels to ensure that customers queries are resolved to their satisfaction, owning the ticket from creation to resolution. This will include working with Product Management, Production, Technical Support and Software Development.

A team player who likes problem solving has good communication skills and is passionate about Aviation.

Aviation industry experience including crew management/rostering and airline scheduling systems is recommended.

This role is working on a shift pattern including weekends and bank holidays on a rotational basis. All details will be provided during the interview process.

**Required Skills/Experience**:

- **Previous experience in a customer service role.**:

- **Able to work to strict deadlines.**:

- **Proven ability to multitask during high stress situations and prioritize work**:

- **Strong analytical and problem-solving skills**:

- **Able to think critically and take a proactive approach to identify problems, issues, and opportunities.**:

- **Strong communication skills written/verbal communication, organizational and customer service skills**:

- **Aviation industry experience including crew management/rostering, airline scheduling systems is desirable although comprehensive training will be provided**:

- **A team player**:

- **Adept at using and learning new software**:

- **Attention to detail & quality minded.**:
**Additional knowledge in the below is beneficial**:

- **Understanding Hotel, Air and Ground Transportation requirements for Crew**:

- **Understanding Crew duty and rest violations**:

- **Understanding the relationship between crew details and flight operations such as crew qualifications/ training records and other information**:

- **Understand the required daily reporting and tracking of crew and aircraft**:

- **Understanding Irregular Operations (IROP) contingency plans**:
**The key missions of the support team are**:

- **Represent and relay customer experience**:

- **Assist and support Flight Operations Solutions deployment**:

- **Optimize customer satisfaction**:

- **Contribute to Customer Services strategy**:
**Duties & Responsibilities**:

- **Act as the main point of customer contact for all products in scope through the NAVBLUE Support Portal.**:

- **Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific SLA’s.**:

- **Troubleshoot queries through all available tools to try to resolve queries before escalation to other teams, performing system changes where required and where permitted through the defined operating procedures.**:

- **Work closely with and assist the Product, Development, Technical Operations and other departments within NAVBLUE to resolve customer issues and improve customer satisfaction.**:

- **Develop basic knowledge on other products in the NAVBLUE suite.**:

- **Complete all training assigned.**:

- **Monitor customer satisfaction and build loyalty by providing excellent customer service.**:

- **Ensure Quality and Health & Safety is always maintained.**:
**CORE JOB Requirement**:

- **Degree/ Diploma In Information Technology or equivalent**:

- **Min 2 years relevant experience**:

- **Good analytical and troubleshooting skills**:

- **Self-motivated, proactive, self-discipline and a service mindset**:

- **Independent, patient, and willing to learn**:

- **Ability to organize and manage multiple priorities**:

- **Good team player and able to work independently**:

- **Possess good attitude**:

- **Ability to work under pressure**:

- **Strong written/verbal communication skills in English**:

- **Experience in crew management/rostering, airline scheduling systems**:

- **Geographical/ Aeronautical Knowledge**:

- **Familiar with Google Workspace and associated programs**:

- **Familiar with usage of a Helpdesk ticketing tool **:**This job requires an awareness of any potential compliance risks and a commitment to act with inte
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Customer Support 【japanese Speaking】

Bangkok, Bangkok Pasona HR Consulting Recruitment (Thailand) Co.,Ltd

Posted today

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Job Description

Job ID
48815

Business
Manufacturing(Automobile)

Job Detail
【Main Duty】
Support work for Japanese engineers
Mainly interpreter and Responding to client inquiries
【Product】
Steel
【Job Description】・Analyze and report product malfunctions
・Communicate Steel-related details with the Japanese head office
・Information update in internal database
・Share feature requests and effective workarounds with team members
・Inform customers about new features and functionalities
・After-sales service for thin plate products
・Cooperating with clients to improve quality and technical problems
・Visit a client with a Japanese engineer
・Other assigned tasks
Report to Japanese

Salary

30,000 - 50,000 (THB)

Location
Bangkok

Required work
experience
【Must】
・Bachelor's Degree
・Male or Female・More than 3 years of work experience as an interpreter
・More than 2 years of sales and support experience
・Intermediate Level of English (TOEIC 750 UP)
・Upper Intermediate Level of Japanese (Must have JLPT N2)
【Advantage】
・who has knowlege about engineering is better
・People who have worked in a company related to iron
・who have worked in a company related to steel
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