1,086 Customer Specialist jobs in Thailand

FBS
is a global trading and investment platform focused on users.

The mission
of FBS is to create the most convenient tool on the market for fast financial transactions, investing, and trading with quick adaptation to the user's preferences and pursuing interests.

Our team
consists of more than 450 professionals from 15 countries. As for the company's geographic coverage, FBS established its main regional presence in South-East Asia, Europe, South America, Africa, and Australia.

You will:

• Provide prompt and effective assistance in chats and tickets, responding to customer inquiries based on the knowledge base and training materials.
• Maintain KPI levels in accordance with department standards.
• Stay informed about company policies, announcements, and updates to ensure effective communication with customers.
• Adhere to assigned working hours and demonstrate punctuality in scheduled shifts.
• Identify and report system errors or service disruptions to the team lead or mid/senior agents in the absence of the team lead.
• Escalate complex customer issues to the team lead or mid/senior agents to ensure proper follow-up and resolution.

It's a match if:

• You speak English and Thai fluently.
• You have excellent communication skills and quick and efficient problem-solving abilities.
• Excellent customer service skills: you are empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people.
• You are ready to work a schedule from Monday to Friday (flexible hours), with Saturday and Sunday as days off.

Nice to have:

• Work experience in customer support.
• Experience with Jira and Confluence.

We offer:

• Expertise development. Work in a team with top-notch professionals in their field. Opportunities for networking, exchange of experience, and internal and external training at the company's expense.
• You get to affect the result. There's no bureaucracy or the need for a large number of approvals. The processes within the team are subject to change – you can easily control their development and alignment of global operations.
• Comfortable conditions. Remote work and friendly atmosphere. Rich corporate life.
• Stability. Competitive official salary, advanced benefits system (medicine, additional pay on sick leave, etc.).

We are EastTechConnect, a recruiting agency that bridges top-tier talent with exciting career opportunities in IT, FinTech, EdTech, Marketplaces, and Telecom sectors.

We are currently looking for a
Customer Support Specialist
based in Thailand to join a growing international
iGaming project
. This is a
relocation-based
position — candidates must be ready to relocate to the project's offices in Vietnam or the Philippines after the probation period.

Qualifications & Experience:

• Bachelor's degree in any field
• Excellent communication skills and strong written literacy
• Access to a high-performance computer and a stable internet connection
• Prior experience in Customer Support is a plus

Key Responsibilities:

• Handle customer inquiries via live chat, email, phone, and social media
• Deliver accurate and comprehensive responses using the right tools and methods
• Resolve product or service issues by identifying problems and providing appropriate solutions
• Maintain in-depth knowledge of company products, services, and policies
• Work closely with other departments to ensure prompt and effective customer resolutions

What We Offer:

• Salary: 45,000 THB/month (NET) + KPI bonuses after probation
• Remote work during the probation period (9-hour shift, 5 days/week)
• Relocation support to Vietnam or the Philippines post-probation
• Full onboarding and training provided
• Clear path for career advancement
• Long-term engagement in a friendly international team

Ready to take the next step?

If this sounds like the perfect fit for you, please apply — we'd love to set up an online interview and get to know you better

Are you a nurse with a passion for beauty and exceptional patient care?

One of Bangkok's leading cosmetic surgery hospitals is looking for a compassionate and dynamic individual to join our international patient services team. This is a unique opportunity to leverage your nursing knowledge in a rewarding customer support and sales role, helping patients from around the world feel confident and cared for.

About the Role:

You will be a crucial part of our patients' journey, providing support, information, and reassurance from their first inquiry through to their recovery. Your medical background will be invaluable in building trust and delivering exceptional service.

Key Responsibilities:

* Serve as the primary point of contact for patient inquiries via email, chat, and messaging platforms.

* Guide patients through their medical journey, providing clear information and compassionate support from consultation to post-operative care.

* Utilize your nursing knowledge to explain procedures, manage expectations, and address concerns accurately.

* Assist with the translation and clarification of medical documents and communications to ensure perfect understanding.

* Collaborate with our sales and medical teams to provide a seamless patient experience.

What We're Looking For:

* A background in nursing (practicing or non-practicing is okay).

* Fluency in English and Thai (both verbal and written) is essential.

* A passion for the healthcare, wellness, and beauty industries.

* Outstanding interpersonal and communication skills, with a natural empathy for patients.

* Previous experience in customer service, sales, or medical interpretation is a significant advantage.

* Proactive, detail-oriented, and a strong team player.

We Offer:

* A full-time, on-site position in dynamic Bangkok.

* A competitive salary and benefits package.

* The chance to work in a world-class facility with a renowned medical team.

* Ongoing training and professional development opportunities.

Ready to apply?

Please send your resume and a brief cover letter explaining why you are the perfect fit for this role.

Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.

The role in a nutshell

In the role of Customer Support Manager, your primary focus will be onboarding, training, and guiding hoteliers to utilize our platform effectively. This includes providing prompt response and resolution to their queries, handling feedback, and collaborating with other departments including technical support team.

Are you passioned about helping people and building long-term relationship with them and becoming a part of fast-paced IT company? Apply for Customer Support Specialist at Exely.

As a Customer Support Specialist, you will:

• Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers)

• Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)

• Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes

• Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues.

To succeed in this role, you should have:

• Based in Phuket, Thailand;

• Minimum of one year in customer service, preferably within an IT company or call center

• Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous

• Excellent communication skills and willingness to work in a team

• Analytical mindset with the ability to make data-driven decisions

• Skills for solving work tasks and optimizing processes

• Results-oriented approach and ability to work in a dynamic environment

• Proficient in Thai as a native language, and advanced level of English

• Proficient in using CRM and computer software (JIRA)

• Knowledge of ticket and helpdesk systems would be advantageous.

Working hours: Mon-Fri, 9.00AM - 6.00PM (GMT+7) with 01 hour of break for lunch

Hiring process: HR Screen with Recruiter - Test task - Final Interview - Background check

• Competitive salary based on experience;
• Fully remote work with possibility to go on business trips;
• Bonuses based on your KPI after 03 months of probation;
• Laptop and headset for work after 03 months of probation;
• Health insurance after 03 months of probation;
• Start-up environment fast-paced and constantly growing, with full support from our established international team;
• You will have a dedicated manager, with onboarding and constant support;
• English Speaking Club with native teachers and colleagues from all over the world;
• Online & Offline camps, workshops and gatherings;
• Network with international colleagues through Random Coffee Program.

If you're interested in this position, please send us your CV with a brief self-introduction story and we'll get back to you shortly.

Giant Pumpkin is an innovative and highly collaborative startup based in Bangkok, Thailand. We partner with globally recognized brands in the hospitality, Quick Service Restaurant (QSR), and retail sectors across Southeast Asia. Our mission is to create smarter in-store experiences through cutting-edge digital signage, audience analytics, music streaming, and other media solutions that transform retail environments.

• Entrepreneurial Spirit: We encourage out-of-the-box thinking and creative problem-solving.
• Dynamic Team: Join a young, fun, internationally-minded, and highly collaborative team that thrives on challenges.
• Flexible Work Environment: Our office is centrally based in Bangkok city.
• Growth & Stability: We are a growing company, having successfully completed our second round of investment.
• Autonomy & Support: We value accountability, providing you with the freedom and tools necessary to drive your success.

We're looking for an experienced and highly technical Technical Support Specialist to join our team. In this non-people management role, you'll be the primary point of contact for our most complex customer inquiries, providing expert technical support for our digital signage solutions. You'll be the go-to person for troubleshooting, problem-solving, and ensuring our customers have a seamless experience.

• Advanced Troubleshooting: Diagnose and resolve complex technical issues related to digital signage software, hardware, networking, and content management systems. This includes working with APIs, debugging code, and analyzing system logs.
• Customer Advocacy: Act as a technical liaison between the customer and our internal engineering and product development teams, translating customer feedback and issues into actionable insights for product improvement.
• Knowledge Management: Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides to empower both customers and internal support staff.
• Escalation Management: Manage the end-to-end escalation process for high-priority technical issues, ensuring timely resolution and clear communication with all stakeholders.
• Product Expertise: Become a subject matter expert on all aspects of our digital signage and music streaming platforms and technologies, from installation and configuration to advanced features and integrations.
• Training & Mentorship: Provide technical guidance and training to other support team members, acting as a resource for their professional development.

This role has specific requirements as prerequisites to move to interview stage. Please check the requirements below so that you understand which are mandatory and which are nice to have. Only applicants who meet all mandatory requirements, will be considered for interview.

*This is not a role for digital marketers, marketing support, non technically minded customer support professionals or people who do not meet the mandatory requirements below.*

• Language (mandatory): This role requires a native Thai speaker with a near native level of English language ability. Please do not apply for the role, unless you meet this requirement.
• Experience: A minimum of 4 years of experience in a technical customer support or similar role, with at least 2 years ideally in the digital signage or AV/IT industry. We will consider people with less years experience who have a strong background in technical customer support.
• Thailand Based (mandatory): This is not a role that supports working visas or sponsorship. Applicants must already be living and working in Thailand, and have unrestricted rights to work without needing visas or work permits.
• Technical Skills: Strong understanding of digital signage players, networking protocols (TCP/IP, DNS, DHCP), cloud-based software (SaaS), and APIs. Proficiency with various operating systems (Windows, Linux, Android), AV and hardware components. Experience with content management systems is a plus. We will consider applicants who may not meet all of these technical requirements, if they possess a strong background in technical customer support. The candidate may be required to go onsite with customers from time to time.
• Problem-Solving (mandatory): Excellent analytical and problem-solving skills with a keen attention to detail.
• Communication (mandatory): Exceptional written and verbal communication skills, with the ability to explain complex technical concepts in a simplified way.
• Customer Focus (mandatory): A passion for delivering outstanding customer service and a proven track record of managing difficult customer situations effectively.

• Work-Life Balance: Whilst our core office hours are Monday - Friday 9-6, our customers are local and globally based, so this role after training will become a shift pattern role, so if you are not a 9-6 person, this role may be perfect for you.
• Hybrid Working: For the first 3 months the role is office based, with opportunity to work from home two days a week based on performance and department need.
• Performance Bonuses: We reward performance and this role is eligible for an annual performance related bonus.
• Generous Leave: 12 days paid annual leave in your first year increasing by one day for each year of service, plus a generous public holiday leave allowance each year.
• Dynamic Environment: A fun and highly collaborative startup culture that offers significant opportunities to hone your technology skills and creativity.
• Future Leadership Potential: This role is a non management role initially, but for the right person it has potential to become a future people management position.

ตำแหน่ง: เจ้าหน้าที่ดูแลลูกค้า (Customer Support Specialist)

บริษัท Newsoft กำลังมองหาเพื่อนร่วมทีมมาดูแลลูกค้าและสร้างประสบการณ์ที่ดี ในการใช้งานโปรแกรมบริหารโรงแรมและระบบบัญชีของเรา

ข้อมูลบริษัท

Newsoft เป็นผู้ให้บริการโปรแกรมบริหารโรงแรมครบวงจร (FROMAS PMS, ระบบบัญชี ACCSYS, nPOS, etc.) ที่มีประสบการณ์มากกว่า 20 ปีในวงการโรงแรม และมีลูกค้าโรงแรมใช้บริการมากกว่า 400 แห่งทั่วประเทศ

หน้าที่ความรับผิดชอบ

• ดูแลการติดตั้งและเซ็ตอัพระบบโปรแกรมบริหารโรงแรมและระบบบัญชี
• อบรมและให้คำแนะนำการใช้งานแก่ลูกค้า
• ให้บริการหลังการขาย เช่น การแก้ไขปัญหาเบื้องต้น และประสานงานกับทีมเทคนิค
• ติดตามผลการใช้งานเพื่อช่วยให้ลูกค้าใช้ระบบได้อย่างราบรื่น
• จัดทำรายงานปัญหาและข้อเสนอแนะเพื่อปรับปรุงบริการ

คุณสมบัติที่ต้องการ

• วุฒิการศึกษา ปวส. หรือ ปริญญาตรี สาขาที่เกี่ยวข้อง (คอมพิวเตอร์, บัญชี, การจัดการ ฯลฯ)
• พร้อมเรียนรู้ระบบใหม่ๆ
• มีทักษะการสื่อสาร และชอบงานบริการ
• ใช้คอมพิวเตอร์และโปรแกรมพื้นฐานได้
• แก้ปัญหาเฉพาะหน้าได้ดี และทำงานเป็นทีมได้
• สามารถเดินทางออกต่างจังหวัดได้กรณีมีงานติดตั้ง
• เข้าใจลักษณะงานที่มีความยืดหยุ่นด้านเวลา เพื่อรองรับการบริการ 24 ชั่วโมง

คุณสมบัติที่จะได้รับพิจารณาเป็นพิเศษ

• มีประสบการณ์ในงานโรงแรมหรือธุรกิจที่เกี่ยวข้อง หรือ จบสาขาบริหารการโรงแรม
• มีประสบการณ์การใช้งานระบบบริหารองค์กร (ERP) อื่นๆ

สิทธิประโยชน์

• ประกันสุขภาพ
• เวลาเข้างานที่ยืดหยุ่น

Giant Pumpkin is an innovative and highly collaborative startup based in Bangkok, Thailand. We partner with globally recognized brands in the hospitality, Quick Service Restaurant (QSR), and retail sectors across Southeast Asia. Our mission is to create smarter in-store experiences through cutting-edge digital signage, audience analytics, music streaming, and other media solutions that transform retail environments.

• Entrepreneurial Spirit: We encourage out-of-the-box thinking and creative problem-solving.
• Dynamic Team: Join a young, fun, internationally-minded, and highly collaborative team that thrives on challenges.
• Flexible Work Environment: Our office is centrally based in Bangkok city.
• Growth & Stability: We are a growing company, having successfully completed our second round of investment.
• Autonomy & Support: We value accountability, providing you with the freedom and tools necessary to drive your success.

We're looking for an experienced and highly technical Customer Support Technical Specialist to join our team. In this non-people management role, you'll be the primary point of contact for our most complex customer inquiries, providing expert technical support for our digital signage solutions. You'll be the go-to person for troubleshooting, problem-solving, and ensuring our customers have a seamless experience.

• Advanced Troubleshooting: Diagnose and resolve complex technical issues related to digital signage software, hardware, networking, and content management systems. This includes working with APIs, debugging code, and analyzing system logs.
• Customer Advocacy: Act as a technical liaison between the customer and our internal engineering and product development teams, translating customer feedback and issues into actionable insights for product improvement.
• Knowledge Management: Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides to empower both customers and internal support staff.
• Escalation Management: Manage the end-to-end escalation process for high-priority technical issues, ensuring timely resolution and clear communication with all stakeholders.
• Product Expertise: Become a subject matter expert on all aspects of our digital signage and music streaming platforms and technologies, from installation and configuration to advanced features and integrations.
• Training & Mentorship: Provide technical guidance and training to other support team members, acting as a resource for their professional development.

This role has specific requirements as prerequisites to move to interview stage. Please check the requirements below so that you understand which are mandatory and which are nice to have. Only applicants who meet all mandatory requirements, will be considered for interview.

*This is not a role for digital marketers, marketing support, non technically minded customer support professionals or people who do not meet the mandatory requirements below.*

• Language (mandatory): This role requires a native Thai speaker with a near native level of English language ability. Please do not apply for the role, unless you meet this requirement.
• Experience: A minimum of 4 years of experience in a technical customer support or similar role, with at least 2 years ideally in the digital signage or AV/IT industry. We will consider people with less years experience who have a strong background in technical customer support.
• Thailand Based (mandatory): This is not a role that supports working visas or sponsorship. Applicants must already be living and working in Thailand, and have unrestricted rights to work without needing visas or work permits.
• Technical Skills: Strong understanding of digital signage players, networking protocols (TCP/IP, DNS, DHCP), cloud-based software (SaaS), and APIs. Proficiency with various operating systems (Windows, Linux, Android), AV and hardware components. Experience with content management systems is a plus. We will consider applicants who may not meet all of these technical requirements, if they possess a strong background in technical customer support. The candidate may be required to go onsite with customers from time to time.
• Problem-Solving (mandatory): Excellent analytical and problem-solving skills with a keen attention to detail.
• Communication (mandatory): Exceptional written and verbal communication skills, with the ability to explain complex technical concepts in a simplified way.
• Customer Focus (mandatory): A passion for delivering outstanding customer service and a proven track record of managing difficult customer situations effectively.

• Work-Life Balance: Whilst our core office hours are Monday - Friday 9-6, our customers are local and globally based, so this role after training will become a shift pattern role, so if you are not a 9-6 person, this role may be perfect for you.
• Hybrid Working: For the first 3 months the role is office based, with opportunity to work from home two days a week based on performance and department need.
• Performance Bonuses: We reward performance and this role is eligible for an annual performance related bonus.
• Generous Leave: 12 days paid annual leave in your first year increasing by one day for each year of service, plus a generous public holiday leave allowance each year.
• Dynamic Environment: A fun and highly collaborative startup culture that offers significant opportunities to hone your technology skills and creativity.
• Future Leadership Potential: This role is a non management role, but for the right person it has potential to become a future mid level management position.

We are seeking a dynamic
Client Service Specialist
to join our growing team at
Narai Partners
, managing client relationships across multiple business units including
Plizz
(Accounting firm) and
Bangkok Business Club
(Virtual Office and Serviced Offices). Working directly with the Customer Service Manager, you will be the vital link between our clients and internal teams.

Our ideal candidate is someone who thrives on client interaction, has excellent multitasking abilities, and brings proactive approaches to problem-solving.

Core Responsibilities:

• Serve as the first point of contact for all clients visiting our office

• Welcome clients and introduce them to our companies' services

• Respond promptly and effectively to client inquiries via phone, email, chat, and Line OA

• Provide companies' products and services information to new prospects via all communication channels

• Facilitate new client onboarding and relationship management

• Act as a liaison between clients and internal teams to ensure seamless operations

• Collaborate with cross-functional departments including sales, accounting, and legal teams

• Listen to clients attentively, troubleshoot issues, provide accurate information, and deliver solutions

• Gather client feedback, issues, and complaints proactively

• Provide weekly reports on inquiries, issues, and feedback

• Support the Manager in daily operations

• Perform other duties as assigned

Required Qualifications:

• Professional Thai and English communication with full English fluency (reading, listening, written, spoken)

• Bachelor's degree in any field

• 5+ years of customer service experience (business services industry preferred)

Essential Skills:

• Strong work ethic

• Exceptional organizational and time management capabilities

• Strong attention to details

• Ability to work independently while supporting team objectives

• Professional communication style in both Thai and English

• Ability to handle challenging situations with patience

• Adaptability to changing priorities and business needs

• Strong interpersonal skills with a client-first mindset- Experience in managing multiple stakeholder relationships

• Tech-savvy with adaptability to various communication channels

Benefits:

• Competitive salary package

• Career growth opportunities

• Professional development support

• Work with diverse, established business clients

About CHG-MERIDIAN:

CHG-MERIDIAN is a world leader in providing finance solutions for the acquisition of IT, industrial and healthcare equipment. We are active in 30+ countries worldwide. Our customers include international corporations, SMEs, public authorities, and healthcare providers. For more than 40 years, we have been combining growth, digitalization, and sustainability for our customers based on the contemporary principles of the circular economy. As we continue to expand, we are investing in a strong and agile finance function capable of scaling with the business.

About the Role:

As CHG-MERIDIAN expands into new and fast-growing markets across Southeast Asia, we're seeking a Customer Experience Specialist in Thailand, who will play a pivotal role in delivering seamless on-boarding, process consulting, and ongoing excellence to our strategic clients.

The Customer Experience Specialist will be the connector between our international operations and local customers, ensuring that every solution is perfectly aligned to client needs and local realities.

This role acts as the quality gate for customers and projects ensuring that the right questions are asked of the customer, requirements gathered and then correct contracting and documentation.

From pre-sales process design to roll-out, the Customer Experience Specialist will help shape customer journeys that deliver real value—leveraging our global asset management platform TESMA, while tailoring local execution to meet the highest standards.

Key Responsibilities:

• Team-up with Account Manager to provide all necessary administrative and process consulting for new clients in order to convert the customer's needs into feasible solutions

• Lead on-boarding for new customers in newly established Southeast Asian entities (e.g. Singapore , Malaysia, Thailand), ensuring their launch experience is smooth and professional. General setup of processes and documentation

• Ensure a proper process implementation – that includes the all CHG internal services and coordination with international Back-office teams to ensure seamless delivery

• Management of end to end process incl documentation, coordination of processing and interaction with Customers. Act as the trusted operational advisor for strategic customers throughout the lease life-cycle. Promote standardization of customer processes, simplification of customer processes, leveraging of automation and digitalization potentials in customer situations

• Main contact for internal and external customers with regards to all operational topics of the relationship.

• Resolving of any types of issues/complaints by the customer through root-cause analysis and problem solving. Assure timely and qualitative supply of any additional information or files requested by the customer.

Individual Role Requirements:

Essential

• 3–5 years in a customer-facing operational role, ideally in finance, leasing, IT services, or enterprise solutions.

• English and Thai language

• Flexibility to travel and to visit customers

Our commitment to Diversity and Inclusion:

We are proud to be a diverse and inclusive company that values and respects the differences among our employees. At CHG-Meridian, we believe that diversity is not just a word, but a core value that drives our success. We recognize that every individual has unique talents, experiences, and perspectives, and we strive to create a welcoming environment where everyone can bring their authentic selves to work.

If you are passionate about working in a diverse and inclusive company that celebrates differences, we encourage you to apply to join us.