57 Customer Specialist jobs in Thailand

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound contact/service center, consistent with service and quality standards. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information.
Job Level
Requires full proficiency gained through job-related training and considerable on-the-job experience to perform a range of tasks
Works with a limited degree of supervision within established procedures, regularly provides guidance to others.
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J0088730

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound contact/service center, consistent with service and quality standards. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information.
Job Level
Requires full proficiency gained through job-related training and considerable on-the-job experience to perform a range of tasks
Works with a limited degree of supervision within established procedures, regularly provides guidance to others.
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J0088729

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.

Handles customer service inquiries and problems via the telephone recording consistent problem areas. Customer service is the primary function, but may include mínimal selling or promotion of products or services. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires general knowledge of the organization, products, and/or services. May assess needs and suggest/promote alternative products or services. May assess needs and suggest/promote alternative products or services. May be linked to incentive plans in some countries.

**Here’s just some of what you’ll do in this role**:

- Deliver world-class customer service, while responding to Customer inquiries and concerns via telephone call channel
- Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express
- Enhance our customers’ experience by identifying opportunities to offer products based on our Cardmembers’ needs
- Meet and exceed quality goals, compliance regulations and productivity targets
- Document necessary information, such as payment details, Customers change of details, change of address and travel notifications
- Re-prioritize and adapt to an ever-changing environment
- Compliance Language

**Minimum Qualifications**
- At least 2 years of customer service experience in a contact center environment with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
- Ability to work in a fast paced metric driven environment with proficient multitasking and navigation
- Demonstrated consultative experience, ability to influence, resourceful
- Creative problem-solving, eager to find customized solutions
- Experience in banking/financial services a plus
- Bachelor’s degree, associate’s degree and college undergrads may apply

**ABOUT THE ROLE**

Customer Care Agent is responsible for responding to customer inquiries, resolving customer issues, and ensuring overall customer satisfaction.

**WHAT YOU WILL BE DOING**
- Provide help and advice by answering online and offline questions related to the usage of customer’s products, order status, order tracking, specifications, new promotions, prices, sale channels, placing order, manage online order etc.
- Handle and resolve consumer's complaints with professional manner and adhering to Company policy and procedures as all times.
- Be able to handle case in public area and able to identify and escalate the questions, issues or complaints to the right person and contact to consumer with solution.
- Keep records of customer interactions and transactions, such as inquires, comments, complaints and actions taken.
- Upsell and support all projects to drive revenue growth in the future.
- Achieve sales targets and outcomes within schedule.
- Coordinate with third party or outsource.
- Attend team meetings and Brand or online meetings where required.
- Other general tasks required by Manager from time to time.
- Responsible for gaining knowledge from self-learning brand product platforms.
- Working with team to ensure readiness on each platform.
- Handle with professionalism and empathy following procedure all Alleged product experiences.
- Checking documents and keep record in the system in term of receiving Cosmetovigilance case and product quality issue follow local and global guideline.
- Handles report and administrative tasks in customer service area as assigned.
- Any other responsibilities as instructed by company.

**Requirements**:
**THE SUCCESSFUL CANDIDATE**

Essential:

- Bachelor degree in any related field
- Experience from Airline Industry, Hospitality Industry and Tourism Industry is a plus
- Good communication & interpersonal skills
- Able to communicate in English
- Able to work as Shift Time (10.00-19.00)

Desirable:

- Good communication and communication skills
- Good organization and teamwork skills (coordinate with the corporate team)

**Benefits**

**Benefits**
- Provident Fund
- Group Insurance: Health (IPD&OPD), Accident, and Dental
- Fixed & Performance Bonus
- Annual Leave start from 12 days/year

**Job Purpose and Impact**
The Customer Service Representative I, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.
**Key Accountabilities**
+ Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
+ Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
+ Execute customer service strategies.
+ Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
+ Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
+ Other duties as assigned
**Qualifications**
**Minimum Qualifications**
+ Bachelor's degree in a related field or equivalent experience

Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company.
- ** Your Role **:You will support + where relevant, lead a team supporting our customers by providing a best-in-class onboarding experience. Utilizing your strong system + process knowledge, you will ensure clients are set-up correctly to ensure a full uptake of, + satisfaction with, our products, services + features.
- ** Your Responsibilities**:

- To review business awards together with the account owner, + analyze down trending/lost customers to
initiate reactivation drives.
- To create implementation plans, mobilizing the implementation core team (if necessary).
- To document the Customer Promise + fully translate it into a Standard Operating Procedure (SOP) and
Service Level Agreement (SLA); ensuring the inclusion of any services + service levels as promised.
- To ensure the setup of required customer master data across all KN systems + provide Welcome Package.
- To define KPIs and set-up reports to measure the service to be delivered (if reporting requirements deviate
from the standard reporting).
- To perform SOP familiarization, training to internal stakeholders + share relevant information to overseas
colleagues.
- To conduct handover meetings to share the SOP with the customer + introduce the customer to the CCL
contact who will manage all operational matters (as per contact matrix).
- To ensure a high level of care for the first order, follow-up of the first order + document customer feedback
+ then handover full ownership of operational management + documentation to the CCL.

**Your Skills and Experiences**:

- Strong experience in Sea Logistics
- Solid skill in Project Management
- Excellent communication skill
- Details oriented

**Good Reasons to Join **:Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company.
- **About Kuehne+Nagel***

With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Nicharee Thiengtum
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Freight Logistics & Customer Service

Sea logistics ISC customer care Supervisor
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- Bangkok, Krung Thep Maha Nakhon, Thailand
- Full Time
- Permanent
- Posted 5 days ago
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Sea Logistics ISC Customer Care
- Location
- Bangkok, Krung Thep Maha Nakhon, Thailand
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Sea Logistics Operational Care Specialist, Pricing

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2024, Continental generated sales of 39.7 billion and currently employs around 190,000 people in 55 countries and markets.
With its premium portfolio in the car, truck, bus, two-wheel and specialty tire segment, the Tires group sector stands for innovative solutions in tire technology. Intelligent products and services related to tires and the promotion of sustainability complete the product portfolio. For specialist dealers and fleet management, Tires offers digital tire monitoring and tire management systems, in addition to other services, with the aim of keeping fleets mobile and increasing their efficiency. With its tires, Continental makes a significant contribution to safe, efficient and environmentally friendly mobility.
Motorcycle Customer Order Desk Specialist: Customer "Order-to-Cash" Management & End-to-End preparation, verification, and timely submission of all export documents, to support the achievement of export business sales objective and department KPIs.
**Key Responsibilities**
**1. Order & Master-Data Management**
+ Receive and enter export orders in SAP within 48 hours of receipt.
+ Validate pricing, MOQ, lead time, and stock availability before release.
+ Keep customer, article, HS-code, and price-list data accurate and current.
+ Coordinate new-article set-up (labels, weights, dimensions) with Product Management.
+ Issue order confirmations and proactively flag deviations to customers & Sales.
**2. Shipment / Logistics Coordination**
+ Build optimized shipping units and container load plans to maximize cube utilization.
+ Align daily with plants, warehouses, and Freight / Traffic teams on pick-ups.
+ Book ocean or air freight, secure vessel space, and confirm ETD / ETA with forwarders.
+ Track shipments end-to-end; escalate and mitigate delays to hit OTIF targets.
+ Arrange insurance coverage and special handling (DG, oversized) when required.
**3. Export Documentation & Incoterms Compliance**
+ Prepare full document packs: commercial invoice, packing list, COO, FTA certs (e.g., Form D, RCEP), insurance, quality certificates.
+ Ensure all paperwork matches Incoterms (FOB, CIF, DAP, etc.) and destination import rules.
**4. Letter of Credit & Trade-Agreement Administration**
+ Review LC drafts, request amendments, and align terms with Sales & Finance.
+ Generate 100 % compliant documents to avoid discrepancies and bank fees.
+ Submit and track Certificate-of-Origin / FTA applications to unlock duty savings.
+ Monitor regulatory changes (RCEP, CPTPP, ASEAN-FTA) and update internal guidelines.
**5. Billing, Claims & Cash Collection**
+ Issue export billings promptly after B/L release; upload e-documents to customer portals.
+ Reconcile price adjustments, A&P rebates, and commission claims with Finance.
+ Follow up on overdue invoices, support credit control, and drive DSO reduction.
+ Initiate debit / credit notes for quantity or price variances discovered post-shipment.
**6. Customer Interface & Issue Resolution**
+ Serve as single point of contact for distributors on order status, documents, and payments.
+ Log, analyse, and resolve complaints-coordinating with Quality, Warehouse, and Traffic.
+ Provide proactive shipment visibility and weekly order / backlog reports.
+ Gather VOC (voice of customer) to feed continuous-improvement initiatives.
**7. KPI Tracking & Continuous Improvement**
+ Maintain shipment and billing trackers; publish monthly KPIs (OTIF, DSO, claim ratio).
+ Analyse bottlenecks; recommend process, system, or policy improvements.
+ Support global SAP / TMS upgrades, EDI roll-outs, and automation projects.
+ Act as key user for export modules, training colleagues and creating work instructions.
**8. Project & Ad-hoc Support**
+ Contribute to cross-functional projects (new market launches, stock transfers, tenders).
+ Back-up colleagues during peak periods or leave to ensure seamless service.
+ Prepare management presentations and data deep-dives for APAC Sales leadership.
+ Obtain plant, Chamber of Commerce, or embassy stamps / legalizations on time.
+ Maintain a digital archive of shipping documents for audit and customer self-service.
+ 2+ yrs export documentation or customs-broker experience
+ Deep knowledge of Incoterms 2020 & ASEAN/+FTA rules
+ Logistics experience in the tire/ Automotive sector
+ Strong command of English (written & spoken) and Thai
Because every great ride starts with flawless paperwork. Continental Motorcycle Tires is expanding fast across Asia-Pacific. We need an export pro who can turn a maze of customs regulations, free-trade agreements, and shipping deadlines into smooth, on-time deliveries for our customers in APAC.
Ready to drive with Continental? Take the first step and fill in the online application.

Req ID: 127249
Remote Position: No
Region: Asia
Country: Thailand
State/Province: Chonburi
City: Laem Chabang
**General Overview**
**Functional Area:** OPS - Operations
**Career Stream:** CPM - Customer Program Management
**Role:** Specialist
**SAP Short Name:** SPE
**Job Title:** Customer Program Management Specialist
**Job Code:** SPE-OPS-CPM
**Job Level:** Band 08
**Profile-Holding:** N
**Direct/Indirect Indicator:** Indirect
**Summary**
Incumbents apply in-depth knowledge in a specific area of specialization. Work is performed within established professional standards and practices. Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors and a considerable degree of judgement. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under minimum Supervision. Seeks approval from others on matters outside of job/role scope. Receives instruction on specific assignment objectives and possible solutions. Unusual problems are solved jointly with manager. Work is reviewed for application of sound technical judgment. May lead a work group or project team consisting of technical and support staff. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Works as a member of team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions.
+ With guidance from more experienced team members manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.
+ Strong participation in pricing/bid preparation and the development and management of contract terms.
+ Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, complaint management, problem resolution, satisfaction management).
+ Communicates frequently with customers to help ensure satisfaction with the company and the products.
+ Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
+ Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes.
+ Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
+ Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.
**Knowledge/Skills/Competencies**
+ In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
+ In-depth knowledge of the business issues associated with manufacturing PCBs.
+ In-depth knowledge of product pricing, contracts and contract negotiations.
+ Thorough understanding of business risks and price make up (Value add and Materials)
+ Excellent customer contact, negotiation and problem resolution skills.
+ Good presentation, database management and computer skills.
+ Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
+ Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
+ Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
**Physical Demands**
+ Duties of this position are performed in a normal office environment.
+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
+ Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
+ Above demands are carried out within the local existing Health and Safety guidelines
**Typical Experience**
+ Three to six years of relevant experience
**Typical Education**
+ Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
+ Educational Requirements may vary by Geography
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

**SUMMARY OF POSITION**

The jobholder, as Customer Support Officer, is part of Airbus Flight Operations Services and part of the support team belonging to NAVBLUE, customer experience department.

He/She is responsible for the support, training and services of Flight Operations Solutions delivered to the operators.

Primary support activities will include NAVBLUE Operation Control N-OC (Operations Control and Daily Crewing) and N-Crew Product suit (Preferential Crew Bidding/Awarding, Line Bidding/Awarding and Equity Bidding/Awarding) with scope extending to additional products in line with business needs.
The Customer Support Officer is the customers champion and represents their voice into the organization. They are responsible for providing a first class level of Support to Navblue customers and will have regular contact including resolving queries through the NAVBLUE support system (telephone, chat, forums & tickets).

The Customer Support Officer role is transversal and will work across the business at all levels to ensure that customers queries are resolved to their satisfaction, owning the ticket from creation to resolution. This will include working with Product Management, Production, Technical Support and Software Development.

A team player who likes problem solving has good communication skills and is passionate about Aviation.

Aviation industry experience including crew management/rostering and airline scheduling systems is recommended.

This role is working on a shift pattern including weekends and bank holidays on a rotational basis. All details will be provided during the interview process.

**Required Skills/Experience**:

- **Previous experience in a customer service role.**:

- **Able to work to strict deadlines.**:

- **Proven ability to multitask during high stress situations and prioritize work**:

- **Strong analytical and problem-solving skills**:

- **Able to think critically and take a proactive approach to identify problems, issues, and opportunities.**:

- **Strong communication skills written/verbal communication, organizational and customer service skills**:

- **Aviation industry experience including crew management/rostering, airline scheduling systems is desirable although comprehensive training will be provided**:

- **A team player**:

- **Adept at using and learning new software**:

- **Attention to detail & quality minded.**:
**Additional knowledge in the below is beneficial**:

- **Understanding Hotel, Air and Ground Transportation requirements for Crew**:

- **Understanding Crew duty and rest violations**:

- **Understanding the relationship between crew details and flight operations such as crew qualifications/ training records and other information**:

- **Understand the required daily reporting and tracking of crew and aircraft**:

- **Understanding Irregular Operations (IROP) contingency plans**:
**The key missions of the support team are**:

- **Represent and relay customer experience**:

- **Assist and support Flight Operations Solutions deployment**:

- **Optimize customer satisfaction**:

- **Contribute to Customer Services strategy**:
**Duties & Responsibilities**:

- **Act as the main point of customer contact for all products in scope through the NAVBLUE Support Portal.**:

- **Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific SLA’s.**:

- **Troubleshoot queries through all available tools to try to resolve queries before escalation to other teams, performing system changes where required and where permitted through the defined operating procedures.**:

- **Work closely with and assist the Product, Development, Technical Operations and other departments within NAVBLUE to resolve customer issues and improve customer satisfaction.**:

- **Develop basic knowledge on other products in the NAVBLUE suite.**:

- **Complete all training assigned.**:

- **Monitor customer satisfaction and build loyalty by providing excellent customer service.**:

- **Ensure Quality and Health & Safety is always maintained.**:
**CORE JOB Requirement**:

- **Degree/ Diploma In Information Technology or equivalent**:

- **Min 2 years relevant experience**:

- **Good analytical and troubleshooting skills**:

- **Self-motivated, proactive, self-discipline and a service mindset**:

- **Independent, patient, and willing to learn**:

- **Ability to organize and manage multiple priorities**:

- **Good team player and able to work independently**:

- **Possess good attitude**:

- **Ability to work under pressure**:

- **Strong written/verbal communication skills in English**:

- **Experience in crew management/rostering, airline scheduling systems**:

- **Geographical/ Aeronautical Knowledge**:

- **Familiar with Google Workspace and associated programs**:

- **Familiar with usage of a Helpdesk ticketing tool **:**This job requires an awareness of any potential compliance risks and a commitment to act with inte