235 Customer Success jobs in Thailand

Responsibilities

• Conduct outbound calls to leads that are not currently assigned to a sales owner or are considered lower priority.
• Develop, maintain, and update a library of standardized sales and bidding documentation.
• Customize sales and bidding documents with specific client information as required.
• Handle all customer service inquiries via phone, email, and social media in a timely manner with a focus on the sense of urgency while providing the highest level of customer service.
• Provide product and service information to customers, ensure all problems, complaints, and inquiries are solved within a timely manner.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Monitor and develop own performances on a regular basis, including pending case following up.
• Collect and update any relevant data relating to feedback/complaints/ recurring issues and provide reports and insights to the sales/team lead.

Qualification

• Bachelor's degree or higher in any field.
• At least 2-3 years experience in operation, customer support, Sales support, or any related.
• Strong verbal and written skills in the Thai and English language.
• Ability to deal with difficult customers and handle stress.
• Able to work off office hours, weekends, and public holidays when needed.
• Proficiency in Microsoft Excel and Word / Google Doc, Sheet, Slide.

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

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The 8x8 Customer Success team grows long-term profitable customer relationships by making strategic, operational and measurable contributions to customers' unique business objectives. As the quarterback and driver of account enablement, adoption, and end-user engagement, the Customer Success Team is directly impacting 8x8 revenue with strong customer retention.

As a Customer Success Manager (Thai speaking), you will proactively build relationships, identify and mitigate risk and expand product adoption within a specified book of business, with focus on Thai speaking clients. The right candidate will be adept at managing multiple priorities without sacrifice to proactive customer delight in a fast-paced, dynamic environment.

Responsibilities

• Maintain monthly recurring revenue for our most valued customers by employing proven strategies which drive product adoption
• Responsible for on-time contract renewals
• Quarterback internal and external initiatives through strategic account plans, customer business reviews and cross-functional partnerships with sales, support, professional services, product management and other teams
• Develop strong multi-threaded customer relationships and serve in the role of trusted advisor to 8x8 customers
• Analyze health metrics and provide leadership and/or execution of adoption and retention plays thru both internal and external resources
• Effectively employ multi-channel communication strategies that leverage our most effective customer touch-points including video, e-mail, phone, channel partners, and internal & external champions
• Contribute to lifetime revenue expansion by identifying upsell opportunity organically via stakeholder consultations and proactively addressing renewal risk
• Represent the voice of the customer within 8x8, serving as the customer advocate cross-functionally and closing the loop with the customer with results

Qualifications

• Must have relevant, direct and verifiable enterprise-level customer success experience
• Proven track record of success with a verifiable history of exceeding sales and customer satisfaction goals
• Must have fluent communication skills in Thai and English in both languages
• Driven by personal, team and company achievement with a commitment to excellence
• Possess that rare blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality
• Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness
• Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues
• Experience and comfort interacting with and influencing C-level executives
• Strong communication skills, written and verbal, with understanding of situational best practices
• Excellent presentation skills from small to large audiences
• Ability to lead, manage or influence both internal 8x8 resources as well as customer resources to achieve successful outcomes
• SaaS experience required
• Experience in Video, Contact Center or Web Collaboration desired
• BS or equivalent education and relevant experience

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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Customer Success Associate เป็นตำแหน่งที่มีความสำคัญในการสร้างความสัมพันธ์ที่ดีกับลูกค้า โดยรับผิดชอบการจัดการธุรการ ประสานงาน และดูแลความต้องการของลูกค้าอย่างใกล้ชิด ทั้งในด้านการวิเคราะห์ความต้องการ การจัดประชุมร่วมกับทีมและลูกค้า การติดตามความคืบหน้าของโครงการ และการประสานงานกับทีมภายในเพื่อแก้ไขปัญหาหรือตอบสนองความต้องการของลูกค้าได้อย่างมีประสิทธิภาพ

เดลิเทคมองหาผู้ที่มีใจรักงานบริการ มีความเป็นมืออาชีพในการจัดการเอกสารและการประสานงาน มีความเข้าใจลึกซึ้งในความต้องการของลูกค้า พร้อมเรียนรู้เทคโนโลยีและระบบไอที มีทักษะการสื่อสารที่ดี สามารถทำงานร่วมกับทีมได้อย่างมีประสิทธิภาพ และมีความรับผิดชอบสูงในการจัดการงานอย่างเป็นระบบ

• คุณจะได้ทำอะไร – รับผิดชอบการบริหารความสัมพันธ์กับลูกค้า จัดการประชุมเพื่อเข้าใจและตอบสนองความต้องการ ดูแลการจัดทำและจัดเก็บเอกสารสำคัญ วิเคราะห์และติดตามการใช้บริการของลูกค้า จัดทำรายงานและการนำเสนอ รวมถึงประสานงานกับทีมภายในเพื่อให้บริการลูกค้าอย่างมีประสิทธิภาพ
• ทำไมงานนี้ถึงสำคัญ – เราต้องการสร้างประสบการณ์ที่ดีที่สุดให้กับลูกค้า โดยการส่งมอบบริการที่ตรงความต้องการ ติดตามความพึงพอใจ และพัฒนาความสัมพันธ์อย่างต่อเนื่อง คุณจะเป็นตัวแทนสำคัญในการสื่อสารระหว่างลูกค้าและทีมงาน เพื่อให้มั่นใจว่าทุกความต้องการได้รับการตอบสนองอย่างมีประสิทธิภาพ
• ความท้าทาย – ในฐานะบริษัทไอที การเข้าใจเทคโนโลยีและบริการคลาวด์เป็นสิ่งสำคัญ คุณจะต้องพัฒนาความรู้ด้านเทคนิคควบคู่ไปกับทักษะการบริหารจัดการ เพื่อให้สามารถประสานงานและแก้ไขปัญหาได้อย่างรวดเร็วและแม่นยำ

• ปริญญาตรีสาขาใดก็ได้
• มีประสบการณ์ด้านการบริหารลูกค้าสัมพันธ์หรือการประสานงานอย่างน้อย 1 ปี
• สามารถสื่อสารภาษาอังกฤษได้ดีทั้งการพูดและการเขียน

• ปริญญาตรีหรือปริญญาโทด้านไอที คอมพิวเตอร์ หรือสาขาที่เกี่ยวข้อง
• มีความรู้พื้นฐานด้านไอทีและเข้าใจเทคโนโลยีคลาวด์
• มีความเชี่ยวชาญในการใช้ Microsoft Office และซอฟต์แวร์สำนักงานอื่นๆ

• มีความกระตือรือร้นในการเรียนรู้และพัฒนาตนเองอยู่เสมอ
• มีทักษะการแก้ปัญหาและความอดทนสูง
• มีจิตวิญญาณของการทำงานเป็นทีมและพร้อมช่วยเหลือผู้อื่น
• เปิดรับการเปลี่ยนแปลงและพร้อมปรับตัวตามเทคโนโลยีที่พัฒนาอยู่เสมอ

The Customer Success Associate position plays a vital role in building strong customer relationships, responsible for administrative management, coordination, and closely attending to customer needs. This includes needs analysis, organizing meetings with teams and customers, tracking project progress, and coordinating with internal teams to effectively solve problems or respond to customer requirements.

DailiTech is looking for someone who is passionate about service, professional in document management and coordination, has a deep understanding of customer needs, is ready to learn about technology and IT systems, has excellent communication skills, can work effectively with teams, and demonstrates high responsibility in systematic work management.

• What You'll Do - Manage customer relationships, conduct meetings to understand and respond to needs, handle important document preparation and storage, analyze and monitor customer service usage, prepare reports and presentations, and coordinate with internal teams to provide efficient customer service.
• Why This Role Matters - We aim to create the best possible customer experience by delivering services that meet their needs, monitoring satisfaction, and continuously developing relationships. You will be a key representative in communication between customers and teams, ensuring all needs are effectively addressed.
• Challenges - As an IT company, understanding technology and cloud services is crucial. You'll need to develop technical knowledge alongside management skills to coordinate and solve problems quickly and accurately.

• Bachelor's degree in any field
• At least 1 year of experience in customer relationship management or coordination
• Strong English communication skills, both verbal and written

• Bachelor's or Master's degree in IT, Computer Science, or related fields
• Basic knowledge of IT and understanding of cloud technology
• Proficiency in Microsoft Office and other office software

• Enthusiastic about continuous learning and self-development
• Strong problem-solving skills and high resilience
• Team-oriented spirit and willingness to help others
• Open to change and ready to adapt to evolving technologies

Job Descriptions

• Provide the suitable solutions to each clients' requirement to achieve optimal outcomes and ensure that they satisfy on services & results.
• Manage transfer projects from sales team and assigned tasks effectively in timeline.
• Maintain loyalty relationship and standard of service for retention clients (B2B).
• Minimize disruptions, anticipate obstacles including plan risk management with internal and external teams.
• Communicate and coordinate professionally between internal teams and clients to better understand client needs and maximize retention.
• Assist in developing existing systems, workflows, or products and services to make them more user-friendly (smooth onboard). Innovate new creations that stand out from competitors in the same industry.
• Able to utilize tools, analyze data and measure the performance constantly.
• Manage inbound clients (organizer request) and push up the conversion rate higher.

Qualifications & Skills

• Bachelor degree or higher in any field
• 1 year of experience in customer success, account management, or customer support field (new graduates are welcome)
• Experience working background in technology, event industry are preferable.
• Strong communication and interpersonal skills both English & Thai
• Ability to work effectively across teams and clients
• Active team player, self-starter, and fast learner
• A detail-oriented individual with the ability to handle multiple projects
• Customer service skills
• Good presentation and negotiation skills
• Strong problem solving skills
• Strong time management skills
• Flexible schedule: able to travel upcountry or work on weekends. (Occasionally)

Company Benefit:

• 5 working days with flexible working hours (hybrid working)
• Co-working space near BTS Punnawithi
• Free drink bar
• Free relax zone: nap room & massage chair
• Free game zone: table tennis, snooker table
• Annual leave 15 days
• Group health insurance with dental claim
• Company laptop: MacBook
• Travel allowance (on-site event)
• Annual salary increment (base on performance)

Company Description

Payd is a "force for good" startup in Singapore with a focus on employee financial wellbeing. We have recently received VC funding and are looking for a Customer Success Manager to join our team in Thailand. 

We're passionate about our project and our goal is to help provide financial flexibility to those who need it in Southeast Asia. We're looking for a Customer Success Manager with relevant B2B experience, working with enterprise level clients and experience in onboarding individual users.

Job Description

What you'll be doing

• Building and fostering trusted relationships with leaders from our customers' HR departments
• Designing and executing customised onboarding programs helping customers seamlessly achieve their goals through the use of Payd's platform
• Mobilising internal and external resources to remove barriers to adoption
• Advocating internally for the needs of your customers, working proactively with Sales, Product, Support and other teams to identify expansion opportunities and mitigate risks
• Preparing and facilitating business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions

Qualifications

You Should Apply If You

• Have 5+ years of progressive experience in a customer-facing professional role
• Experience with SaaS products is a plus
• Fluency in Thai
• Have proven experience managing post-sales client relationships with Enterprise companies
• Are an effective and influential communicator with a range of key stakeholders (from end user to C-level executive); you can facilitate challenging discussions and are adept at handling objections
• Thrive in a collaborative, fast-paced environment and as a part of a results oriented team

Additional information

We are a young and fast growing startup with a focus on bringing technological innovation to those who need it most. We're looking for someone who isn't afraid to get their hands dirty and increase our presence in Malaysia. This is a great opportunity for someone with the relevant experience that is looking to be part of building our company's strategy over the coming years, and to grow a team in your own image.

We are looking for customer success executive with service-mind, a strong passion, willingness to learn and drive for growth and social impact , You will be able to form a strong relationship with our customers and support the customer success manager. Salary Hero's mission is to bring financial wellness to Thai workers, improving lives through well-designed and fairly priced financial products.

Responsibilities

• Communicate/Educate the customer on new product introductions and features to drive optimal product use, able to perform training session independently

• Collaborate with senior stakeholders to develop tailored strategies for customer success, ensuring alignment with customer business goals and long-term retention

• Form and manage relationship, serve as a POC/owner of clients assigned, respond promptly to customer inquiries (B2B)

• Analyze customer data to identify key performance indicators (KPIs), trends, and potential issues, delivering comprehensive reports that inform proactive customer support strategies

• Produce creative and informative content such as FAQs, tutorials, and how-to guides to address common customer queries

• Partner with internal teams, including Sales, Product, Integration to advocate for customer needs and drive cross-departmental solutions that exceed expectations

• Coordinate with related parties to deliver solution, make sure it meets customers' need and satisfaction and successfully onboard clients

• Take full ownership of the customer journey, ensuring seamless onboarding, engagement, and retention while delivering measurable business outcomes

• Involve in campaign planning strategies by offering conceptual and achievable design solutions

• Serve as a mentor for junior team members, guiding their development and enhancing overall team performance

• Maintain a positive, empathetic, and professional attitude toward customers always

• Know-how of in-house products, bring intelligent and relevant product feedback and recommendations from customers back to the Product Management and other teams

• Support customer success manager on other assigned tasks

Qualification

• 2+ years in customer success, customer service, account management, sales, or consulting

• Curious, passionate, authentic, and accountable

• Solid communication and people skills, cross-functional & cross-cultural

• Detail-oriented, strategic thinker, problem solver

• Obsessed with getting to the root cause of problems

• Have service mind, sense of ownership & can-do attitude

• Proficient in Microsoft Office – particularly Excel

• Native Thai, intermediate English

• Nice to have : experienced with SaaS, Jira tool, Canva

What we offer

In addition to market leading competitive compensation, Salary Hero provides globally competitive benefits, consistent with our values that employees deserve to be treated.

• Performance-based bonus

• Unlimited holiday allowance

• Flexible working environment with "working from home" optionality

• Comprehensive health insurance and personal accident insurance

• Provident fund matching

• Half-day Friday's every calendar month

• Monthly "wellness budget" of THB 1,000 (eg. gym, spa trips)

• Annual "development budget" of THB 15,000 (eg. learning a new language, coding course, scrum-master training)

• Annual company off-site and multiple social events

Passionate about the world of tech?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a
Customer Success Specialist
today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

• Provide support as a trusted advisor for customers via emails, chats, social media, and video calls
• Assist and onboard new customers
• Develop digital marketing strategies
• Provide weekly, bi-monthly, or monthly strategic guidance to customers
• Ensure smooth customer engagement through proactive outreach
• Offer best practices on product usage and marketing strategies
• Keep customers updated on product releases and new features
• Identify and escalate issues to the appropriate teams

What you need to succeed in this role:

• Fluent Chinese (Mandarin) and English (C1/Advanced level, both)
• At least 1-2 years of experience in customer success-related roles
• Strong digital marketing knowledge
• Experience in e-commerce, SaaS, project management, or marketing
• Comfortable using Zoom, Intercom, Mixpanel, Hubspot, G-Suite, and e-commerce platforms
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a plus:

• Cantonese proficiency
• Previous experience as an Account Manager

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who are we?
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and
send your CV in English
, pointing out your outstanding skills

Visit our website:

DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYouApp
Candidate Privacy Notice
.

About Freshket:

Freshket is a platform for restaurant food supplies. We streamline the entire food supply chain process and make it simple, efficient and transparent. We're growing fast and looking for people who are committed, ambitious, team-oriented and planned. Join us

About the job:

• Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency.
• Handle customer complaints, proceed effective troubleshooting steps, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction.
• Understand and track the root causes of customer issues, complaints and churn users in order to give feedback to the related teams.
• Work with internal teams to address and resolve customer issues efficiently.
• Assist in training junior Customer Success.
• Recommend improvements to company processes for efficiency.

Working hours: 5 working days per week

About you:

• Welcome New Graduate.
• Bachelor Degrees in any field.
• Able to work rotating shift (Morning, Day, Night* with special allowance)
• Strong skills in verbal and written communications in Thai and Good command of English is a must
• Good interpersonal skills and problem solving attitudes.
• A good team player, passionate and self-starter
• Outstanding and exceptional customer service skills
• Demonstrated result-oriented with ability to work under pressure, fast-pace with high sense of ownership.

Location:
Bangkok, Thailand

Type:
Full-time

Team:
Customer Success

About AppsFlyer
AppsFlyer is a global leader in mobile measurement and marketing analytics. With 25+ offices worldwide, we help the world's top brands grow smarter through data. Our culture is built on ownership, empathy, and a relentless focus on customer success.

We believe in local empowerment backed by global excellence, and our Bangkok team is a key part of our APAC presence.

About The Role
We're looking for a Customer Success Manager to join our Bangkok office and support a portfolio of Enterprise customers. This is a high-ownership role focused on driving product adoption, solving problems proactively, and maximizing customer outcomes.

As the face of AppsFlyer to your accounts, you'll serve as a trusted advisor, product expert, and growth partner, ensuring that customers extract real value and renew with confidence.

What You'll Do

• Manage the post-sales relationship for a portfolio of customers across the wider SEA regions.
• Lead onboarding, training, and enablement sessions to set customers up for long-term success.
• Conduct regular check-ins, usage reviews, and strategic syncs to ensure engagement and satisfaction.
• Run Executive Business Reviews (EBRs) with key stakeholders to showcase impact and align on goals.
• Analyze customer data to surface insights, troubleshoot challenges, and recommend optimizations.
• Capture feedback and work closely with Product, R&D, and Support teams to drive improvements.
• Actively support renewal conversations and identify opportunities for feature adoption or account expansion.
• Collaborate with internal teams, including Sales, Product, and Support teams, to drive results.

What You Bring

• 3–5 years of experience in Customer Success, Account Management, or a client-facing SaaS role.
• Strong relationship-building skills with experience handling multiple accounts.
• Clear and confident communicator across both technical and business audiences.
• Analytical thinker, comfortable working with data and turning insights into action.
• Proactive and solutions-driven with high personal ownership.
• Comfortable working in a fast-paced, multicultural, and evolving environment.
• Fluent in Japanese OR Chinese and professional fluency in English

Nice To Have

• Exposure to mobile marketing, martech, or analytics platforms.
• Understanding of SDKs, APIs, or mobile attribution tools.
• Experience working with product or technical teams.

Why AppsFlyer

• You'll join a team that values curiosity, growth, and meaningful impact.
• Our Bangkok office blends local autonomy with global collaboration.
• You'll work with innovative customers and an experienced regional team.
• Our leadership invests in people, and your growth path is actively supported.

As a global company operating in 19 countries across 25 offices, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

"As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In." Oren Kaniel, CEO