77 Customer Support jobs in Thailand

Responsibilities:
- Support & coordinate with team and clients for website design services and any issues that may occur
- Support clients on Channel Manager System and coordinate to fix any issues that may occur
- Support clients on Booking Engine System and coordinate to fix any issues that may occur
- Be proactive with customer care and regularly review services to ensure the client’s needs are fully met

Qualifications:
- Thai national only
- Bachelor's degree in hospitality or related field
- Positive attitude towards teamwork and cross-functional cooperation
- Able to work independently as well as part of a team
- Strong technical aptitude and problem solving skills
- Excellent spoken, written and listening English language skills
- Ability to work under pressure
- Ability to drive and has a driver’s license, and to travel some time
- Ability to work overtime when needed
- Experience in a customer support/hotel reservation role or similar, or OTA experience is a plus
- Some knowledge of hotel reservations and distribution systems is a plus
- Background in the hotel and/or online travel industry is a plus
- Experience in managing: website CMS, Channel Manager back-end and Booking Engine back-end is a plus
- แผนก:
**Customer Support**
- จำนวน:
**3 อัตรา**
- ระดับการศึกษา:
**ปริญญาตรี ขึ้นไป**
- เวลาทำงาน:
**งานประจำ**
- เงินเดือน:
**ตามตกลง**
- ผู้ติดต่อ:
**Varangkana Suntiwichaya**
- อีเมล์:
- เบอร์ติดต่อ:
**076367700**
- เบอร์แฟ็กซ์:
**076367702**
- ลงประกาศเมื่อ:
**27 ก.ย. 2565**

**วิธีการสมัคร**:
**ติดต่อเรา**:

- Web Connection
- 88/2 Moo 5, Chaofa West Road, T. Chalong, A. Muang, Phuket 83130

ติดต่อ: Varangkana Suntiwichaya

Tel: 076367700

ติดต่อ: 076367702

**Tru?c khi b?n n?p don xin vi?c, hãy ch?n tùy ch?n ngôn ng? c?a b?n t? các tùy ch?n có s?n ? trên cùng bên ph?i c?a trang này.**
Khám phá co h?i ti?p theo c?a b?n t?i t? ch?c Fortune Global 500. Hình dung các kh? nang d?i m?i, tr?i nghi?m van hóa b? ích c?a chúng tôi và làm vi?c v?i các nhóm d?y tài nang giúp b?n tr? nên t?t hon m?i ngày. Chúng tôi hi?u nh?ng gì c?n thi?t d? d?n d?t UPS trong tuong lai - nh?ng ngu?i có kh? nang k?t h?p d?c dáo gi?a nang l?c v?i ni?m dam mê. N?u b?n có t? ch?t và kh? nang lãnh d?o b?n thân ho?c nhóm, s? có nh?ng vai trò s?n sàng d? b?n trau d?i k? nang và dua b?n lên m?t t?m cao m?i.
**Mô t? công vi?c:**
This position provides excellent customer service. He/She investigates and exexutes possible solutions to customer needs. This position performs other duties as requested.
**Lo?i nhân viên:**
T?m th?i
UPS cam k?t cung c?p m?t noi làm vi?c không có tình tr?ng phân bi?t d?i x?, qu?y r?i và tr? thù.

**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
This position provides excellent customer service. He/She investigates and exexutes possible solutions to customer needs. This position performs other duties as requested.
**Employee Type:**
Temporary
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

**?**
Fortune Global 500 ? ? ?UPS ? ?
**?:**
This position provides excellent customer service. He/She investigates and exexutes possible solutions to customer needs. This position performs other duties as requested.
**?:**
?
UPS?

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
+ Deliver world-class customer service, while responding to Customer inquiries and concerns via telephone call channel
+ Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express
+ Enhance our customers' experience by identifying opportunities to offer products based on our Cardmembers' needs
+ Meet and exceed quality goals, compliance regulations and productivity targets
+ Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms
+ Document necessary information, such as payment details, Customers change of details, change of address and travel notifications
+ Re-prioritize and adapt to an ever-changing environment
**Preferred Skills:**
+ Demonstrate personal excellence by remaining positive in difficult situations
+ Display a passion to serve by delivering outstanding service in every interaction with our Customers
+ The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers
+ Strong interpersonal, communication, verbal and written skills
+ Assertiveness to handle difficult conversations
+ Excellent negotiation, influencing and resourcefulness skills
+ Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail
+ Confidence to work in a different environment e.g. actual and virtual
**Preferred Qualifications:**
+ At least 2 years of customer service experience in a contact center environment with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
+ Ability to work in a fast paced metric driven environment with proficient multitasking and navigation
+ Demonstrated consultative experience, ability to influence, resourceful
+ Creative problem-solving, eager to find customized solutions
+ Experience in banking/financial services a plus
+ Bachelor's degree, associate's degree and college undergrads may apply
**Additional Details:**
+ We are now working in hybrid model and may be adjusted at anytime. The training is required to be onsite.
+ Workplace Flexibility: Full time. Shift flexibility requirements
+ American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
+ Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations
+ Work From Home Requirements:
+ Must have at least 25MBPS internet connection plan / speed
+ Must have a private & quiet area to work at home
+ At American Express' discretion this position may be work from home and adjusted back to "in office" at any time
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** Thailand-Bangkok-Bangkok
**Schedule** Full-time
**Req ID:** 25010902

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor?y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound contact/service center, consistent with service and quality standards. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information.
Job Level
Requires full proficiency gained through job-related training and considerable on-the-job experience to perform a range of tasks
Works with a limited degree of supervision within established procedures, regularly provides guidance to others.
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J0088730

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor?y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound contact/service center, consistent with service and quality standards. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information.
Job Level
Requires full proficiency gained through job-related training and considerable on-the-job experience to perform a range of tasks
Works with a limited degree of supervision within established procedures, regularly provides guidance to others.
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J0088729

Job Descriptions-
- Deliver Turnover sales target of the assigned customer(s) for categories.
- Develop detailed account plan with key drivers, based on strategy (brand & category strategy).
- Strengthen relationship with the customer, both at HQ and store level to ensure full customer plan implementation.
- Fully understand market / competitor intelligence and identify customer opportunities - To ensure the operational excellence
- Fully understand of Category review
- Category strategy- Qualifications-
- Bachelor's degree or higher in any field
- Minimum 3 years working experience in Key account/ customer management/ account management or field sales management is advantage.
- Fluent in English communication both spoken & written.
- Good analysis skill
- Good computer skills e.g. Excel, PowerPoint, Word
- Good interpersonal skill

Location:
**Thailand**
- Department: Customer Service- Location: Thailand- Company Introduction
- Founded in 2012, Lazada Group is the leading e-commerce platform in Southeast Asia. It is accelerating progress in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam through commerce and technology. With the largest logistics and payments networks in the region, Lazada is a part of its consumers' daily lives in the region and aims to serve 300 million shoppers by 2030. Since 2016, Lazada has been the Southeast Asia flagship platform of Alibaba Group, powered by its world-class technology infrastructure.
- Team and Role Introduction
- The Customer Experience (CX) team is responsible for steering and improving the overall Customer experience on Lazada. The main KPI of the team is the Net Promoter Score (NPS) and Product Satisfaction (PSAT), and our objective is to ensure that customers have a flawless and effortless shopping experience on our platform. The scope includes Onsite experience, product development, commercial and operations.
- You are required to initiate, own and execute strategic, cross-functional projects as well as track record of strategic and tactical program execution. This position requires CX strategy setting, clear project definition and regular communication with senior management on status, risks and change control. Cross-team coordination, project management and executive presentation skills are essential. To be successful in this position, you need to be innovative, analytical, strategic and a technical operations leader expert.**Responsibilities**:

- Drive a ‘Customer first’ initiative, implementation, execution, control and completion of key strategic projects
- Define requirements and high level process/system solutions agreeing with business teams across the company (Payments, customer service, commercial, CX, product, operations, etc)
- Ensure that company new features/projects are delivered on-time, within scope, with successful implementations considering all stakeholders with early identification and mitigation of potential risks and issues
- Support the monitoring of all KPIs & initiatives and ensure we deliver quality, reliability, scalability, productivity as per plan
- Develop a customer communication plan to retain customers and increase customer satisfaction

**Job Requirements**
- Requirements/Qualifications(must have)
- 5+ years of experience
- Bachelor’s/Master’s degree, preferably inBusiness, Economics, Engineer or related fields
- Minimum 3 years of project management experience.
- Able to think big and deliver initiatives from concept to execution.
- Good leadership skill with ability to do root-cause analysis
- Strong with data and able to interrogate data to reach the right conclusion / drive solutions
- Owns sound Leadership, Communication and Negotiation skills and is strong in influencing others
- Excellent written and verbal communication skills both in Thai and English
- Team player, fast learner, assertive and proactive