761 Customer Support jobs in Thailand

FBS
is a global trading and investment platform focused on users.

The mission
of FBS is to create the most convenient tool on the market for fast financial transactions, investing, and trading with quick adaptation to the user's preferences and pursuing interests.

Our team
consists of more than 450 professionals from 15 countries. As for the company's geographic coverage, FBS established its main regional presence in South-East Asia, Europe, South America, Africa, and Australia.

You will:

• Provide prompt and effective assistance in chats and tickets, responding to customer inquiries based on the knowledge base and training materials.
• Maintain KPI levels in accordance with department standards.
• Stay informed about company policies, announcements, and updates to ensure effective communication with customers.
• Adhere to assigned working hours and demonstrate punctuality in scheduled shifts.
• Identify and report system errors or service disruptions to the team lead or mid/senior agents in the absence of the team lead.
• Escalate complex customer issues to the team lead or mid/senior agents to ensure proper follow-up and resolution.

It's a match if:

• You speak English and Thai fluently.
• You have excellent communication skills and quick and efficient problem-solving abilities.
• Excellent customer service skills: you are empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people.
• You are ready to work a schedule from Monday to Friday (flexible hours), with Saturday and Sunday as days off.

Nice to have:

• Work experience in customer support.
• Experience with Jira and Confluence.

We offer:

• Expertise development. Work in a team with top-notch professionals in their field. Opportunities for networking, exchange of experience, and internal and external training at the company's expense.
• You get to affect the result. There's no bureaucracy or the need for a large number of approvals. The processes within the team are subject to change – you can easily control their development and alignment of global operations.
• Comfortable conditions. Remote work and friendly atmosphere. Rich corporate life.
• Stability. Competitive official salary, advanced benefits system (medicine, additional pay on sick leave, etc.).

We are EastTechConnect, a recruiting agency that bridges top-tier talent with exciting career opportunities in IT, FinTech, EdTech, Marketplaces, and Telecom sectors.

We are currently looking for a
Customer Support Specialist
based in Thailand to join a growing international
iGaming project
. This is a
relocation-based
position — candidates must be ready to relocate to the project's offices in Vietnam or the Philippines after the probation period.

Qualifications & Experience:

• Bachelor's degree in any field
• Excellent communication skills and strong written literacy
• Access to a high-performance computer and a stable internet connection
• Prior experience in Customer Support is a plus

Key Responsibilities:

• Handle customer inquiries via live chat, email, phone, and social media
• Deliver accurate and comprehensive responses using the right tools and methods
• Resolve product or service issues by identifying problems and providing appropriate solutions
• Maintain in-depth knowledge of company products, services, and policies
• Work closely with other departments to ensure prompt and effective customer resolutions

What We Offer:

• Salary: 45,000 THB/month (NET) + KPI bonuses after probation
• Remote work during the probation period (9-hour shift, 5 days/week)
• Relocation support to Vietnam or the Philippines post-probation
• Full onboarding and training provided
• Clear path for career advancement
• Long-term engagement in a friendly international team

Ready to take the next step?

If this sounds like the perfect fit for you, please apply — we'd love to set up an online interview and get to know you better

Are you a nurse with a passion for beauty and exceptional patient care?

One of Bangkok's leading cosmetic surgery hospitals is looking for a compassionate and dynamic individual to join our international patient services team. This is a unique opportunity to leverage your nursing knowledge in a rewarding customer support and sales role, helping patients from around the world feel confident and cared for.

About the Role:

You will be a crucial part of our patients' journey, providing support, information, and reassurance from their first inquiry through to their recovery. Your medical background will be invaluable in building trust and delivering exceptional service.

Key Responsibilities:

* Serve as the primary point of contact for patient inquiries via email, chat, and messaging platforms.

* Guide patients through their medical journey, providing clear information and compassionate support from consultation to post-operative care.

* Utilize your nursing knowledge to explain procedures, manage expectations, and address concerns accurately.

* Assist with the translation and clarification of medical documents and communications to ensure perfect understanding.

* Collaborate with our sales and medical teams to provide a seamless patient experience.

What We're Looking For:

* A background in nursing (practicing or non-practicing is okay).

* Fluency in English and Thai (both verbal and written) is essential.

* A passion for the healthcare, wellness, and beauty industries.

* Outstanding interpersonal and communication skills, with a natural empathy for patients.

* Previous experience in customer service, sales, or medical interpretation is a significant advantage.

* Proactive, detail-oriented, and a strong team player.

We Offer:

* A full-time, on-site position in dynamic Bangkok.

* A competitive salary and benefits package.

* The chance to work in a world-class facility with a renowned medical team.

* Ongoing training and professional development opportunities.

Ready to apply?

Please send your resume and a brief cover letter explaining why you are the perfect fit for this role.

Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.

The role in a nutshell

In the role of Customer Support Manager, your primary focus will be onboarding, training, and guiding hoteliers to utilize our platform effectively. This includes providing prompt response and resolution to their queries, handling feedback, and collaborating with other departments including technical support team.

Are you passioned about helping people and building long-term relationship with them and becoming a part of fast-paced IT company? Apply for Customer Support Specialist at Exely.

As a Customer Support Specialist, you will:

• Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers)

• Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)

• Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes

• Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues.

To succeed in this role, you should have:

• Based in Phuket, Thailand;

• Minimum of one year in customer service, preferably within an IT company or call center

• Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous

• Excellent communication skills and willingness to work in a team

• Analytical mindset with the ability to make data-driven decisions

• Skills for solving work tasks and optimizing processes

• Results-oriented approach and ability to work in a dynamic environment

• Proficient in Thai as a native language, and advanced level of English

• Proficient in using CRM and computer software (JIRA)

• Knowledge of ticket and helpdesk systems would be advantageous.

Working hours: Mon-Fri, 9.00AM - 6.00PM (GMT+7) with 01 hour of break for lunch

Hiring process: HR Screen with Recruiter - Test task - Final Interview - Background check

• Competitive salary based on experience;
• Fully remote work with possibility to go on business trips;
• Bonuses based on your KPI after 03 months of probation;
• Laptop and headset for work after 03 months of probation;
• Health insurance after 03 months of probation;
• Start-up environment fast-paced and constantly growing, with full support from our established international team;
• You will have a dedicated manager, with onboarding and constant support;
• English Speaking Club with native teachers and colleagues from all over the world;
• Online & Offline camps, workshops and gatherings;
• Network with international colleagues through Random Coffee Program.

If you're interested in this position, please send us your CV with a brief self-introduction story and we'll get back to you shortly.

Giant Pumpkin is an innovative and highly collaborative startup based in Bangkok, Thailand. We partner with globally recognized brands in the hospitality, Quick Service Restaurant (QSR), and retail sectors across Southeast Asia. Our mission is to create smarter in-store experiences through cutting-edge digital signage, audience analytics, music streaming, and other media solutions that transform retail environments.

• Entrepreneurial Spirit: We encourage out-of-the-box thinking and creative problem-solving.
• Dynamic Team: Join a young, fun, internationally-minded, and highly collaborative team that thrives on challenges.
• Flexible Work Environment: Our office is centrally based in Bangkok city.
• Growth & Stability: We are a growing company, having successfully completed our second round of investment.
• Autonomy & Support: We value accountability, providing you with the freedom and tools necessary to drive your success.

We're looking for an experienced and highly technical Technical Support Specialist to join our team. In this non-people management role, you'll be the primary point of contact for our most complex customer inquiries, providing expert technical support for our digital signage solutions. You'll be the go-to person for troubleshooting, problem-solving, and ensuring our customers have a seamless experience.

• Advanced Troubleshooting: Diagnose and resolve complex technical issues related to digital signage software, hardware, networking, and content management systems. This includes working with APIs, debugging code, and analyzing system logs.
• Customer Advocacy: Act as a technical liaison between the customer and our internal engineering and product development teams, translating customer feedback and issues into actionable insights for product improvement.
• Knowledge Management: Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides to empower both customers and internal support staff.
• Escalation Management: Manage the end-to-end escalation process for high-priority technical issues, ensuring timely resolution and clear communication with all stakeholders.
• Product Expertise: Become a subject matter expert on all aspects of our digital signage and music streaming platforms and technologies, from installation and configuration to advanced features and integrations.
• Training & Mentorship: Provide technical guidance and training to other support team members, acting as a resource for their professional development.

This role has specific requirements as prerequisites to move to interview stage. Please check the requirements below so that you understand which are mandatory and which are nice to have. Only applicants who meet all mandatory requirements, will be considered for interview.

*This is not a role for digital marketers, marketing support, non technically minded customer support professionals or people who do not meet the mandatory requirements below.*

• Language (mandatory): This role requires a native Thai speaker with a near native level of English language ability. Please do not apply for the role, unless you meet this requirement.
• Experience: A minimum of 4 years of experience in a technical customer support or similar role, with at least 2 years ideally in the digital signage or AV/IT industry. We will consider people with less years experience who have a strong background in technical customer support.
• Thailand Based (mandatory): This is not a role that supports working visas or sponsorship. Applicants must already be living and working in Thailand, and have unrestricted rights to work without needing visas or work permits.
• Technical Skills: Strong understanding of digital signage players, networking protocols (TCP/IP, DNS, DHCP), cloud-based software (SaaS), and APIs. Proficiency with various operating systems (Windows, Linux, Android), AV and hardware components. Experience with content management systems is a plus. We will consider applicants who may not meet all of these technical requirements, if they possess a strong background in technical customer support. The candidate may be required to go onsite with customers from time to time.
• Problem-Solving (mandatory): Excellent analytical and problem-solving skills with a keen attention to detail.
• Communication (mandatory): Exceptional written and verbal communication skills, with the ability to explain complex technical concepts in a simplified way.
• Customer Focus (mandatory): A passion for delivering outstanding customer service and a proven track record of managing difficult customer situations effectively.

• Work-Life Balance: Whilst our core office hours are Monday - Friday 9-6, our customers are local and globally based, so this role after training will become a shift pattern role, so if you are not a 9-6 person, this role may be perfect for you.
• Hybrid Working: For the first 3 months the role is office based, with opportunity to work from home two days a week based on performance and department need.
• Performance Bonuses: We reward performance and this role is eligible for an annual performance related bonus.
• Generous Leave: 12 days paid annual leave in your first year increasing by one day for each year of service, plus a generous public holiday leave allowance each year.
• Dynamic Environment: A fun and highly collaborative startup culture that offers significant opportunities to hone your technology skills and creativity.
• Future Leadership Potential: This role is a non management role initially, but for the right person it has potential to become a future people management position.

ตำแหน่ง: เจ้าหน้าที่ดูแลลูกค้า (Customer Support Specialist)

บริษัท Newsoft กำลังมองหาเพื่อนร่วมทีมมาดูแลลูกค้าและสร้างประสบการณ์ที่ดี ในการใช้งานโปรแกรมบริหารโรงแรมและระบบบัญชีของเรา

ข้อมูลบริษัท

Newsoft เป็นผู้ให้บริการโปรแกรมบริหารโรงแรมครบวงจร (FROMAS PMS, ระบบบัญชี ACCSYS, nPOS, etc.) ที่มีประสบการณ์มากกว่า 20 ปีในวงการโรงแรม และมีลูกค้าโรงแรมใช้บริการมากกว่า 400 แห่งทั่วประเทศ

หน้าที่ความรับผิดชอบ

• ดูแลการติดตั้งและเซ็ตอัพระบบโปรแกรมบริหารโรงแรมและระบบบัญชี
• อบรมและให้คำแนะนำการใช้งานแก่ลูกค้า
• ให้บริการหลังการขาย เช่น การแก้ไขปัญหาเบื้องต้น และประสานงานกับทีมเทคนิค
• ติดตามผลการใช้งานเพื่อช่วยให้ลูกค้าใช้ระบบได้อย่างราบรื่น
• จัดทำรายงานปัญหาและข้อเสนอแนะเพื่อปรับปรุงบริการ

คุณสมบัติที่ต้องการ

• วุฒิการศึกษา ปวส. หรือ ปริญญาตรี สาขาที่เกี่ยวข้อง (คอมพิวเตอร์, บัญชี, การจัดการ ฯลฯ)
• พร้อมเรียนรู้ระบบใหม่ๆ
• มีทักษะการสื่อสาร และชอบงานบริการ
• ใช้คอมพิวเตอร์และโปรแกรมพื้นฐานได้
• แก้ปัญหาเฉพาะหน้าได้ดี และทำงานเป็นทีมได้
• สามารถเดินทางออกต่างจังหวัดได้กรณีมีงานติดตั้ง
• เข้าใจลักษณะงานที่มีความยืดหยุ่นด้านเวลา เพื่อรองรับการบริการ 24 ชั่วโมง

คุณสมบัติที่จะได้รับพิจารณาเป็นพิเศษ

• มีประสบการณ์ในงานโรงแรมหรือธุรกิจที่เกี่ยวข้อง หรือ จบสาขาบริหารการโรงแรม
• มีประสบการณ์การใช้งานระบบบริหารองค์กร (ERP) อื่นๆ

สิทธิประโยชน์

• ประกันสุขภาพ
• เวลาเข้างานที่ยืดหยุ่น

Giant Pumpkin is an innovative and highly collaborative startup based in Bangkok, Thailand. We partner with globally recognized brands in the hospitality, Quick Service Restaurant (QSR), and retail sectors across Southeast Asia. Our mission is to create smarter in-store experiences through cutting-edge digital signage, audience analytics, music streaming, and other media solutions that transform retail environments.

• Entrepreneurial Spirit: We encourage out-of-the-box thinking and creative problem-solving.
• Dynamic Team: Join a young, fun, internationally-minded, and highly collaborative team that thrives on challenges.
• Flexible Work Environment: Our office is centrally based in Bangkok city.
• Growth & Stability: We are a growing company, having successfully completed our second round of investment.
• Autonomy & Support: We value accountability, providing you with the freedom and tools necessary to drive your success.

We're looking for an experienced and highly technical Customer Support Technical Specialist to join our team. In this non-people management role, you'll be the primary point of contact for our most complex customer inquiries, providing expert technical support for our digital signage solutions. You'll be the go-to person for troubleshooting, problem-solving, and ensuring our customers have a seamless experience.

• Advanced Troubleshooting: Diagnose and resolve complex technical issues related to digital signage software, hardware, networking, and content management systems. This includes working with APIs, debugging code, and analyzing system logs.
• Customer Advocacy: Act as a technical liaison between the customer and our internal engineering and product development teams, translating customer feedback and issues into actionable insights for product improvement.
• Knowledge Management: Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides to empower both customers and internal support staff.
• Escalation Management: Manage the end-to-end escalation process for high-priority technical issues, ensuring timely resolution and clear communication with all stakeholders.
• Product Expertise: Become a subject matter expert on all aspects of our digital signage and music streaming platforms and technologies, from installation and configuration to advanced features and integrations.
• Training & Mentorship: Provide technical guidance and training to other support team members, acting as a resource for their professional development.

This role has specific requirements as prerequisites to move to interview stage. Please check the requirements below so that you understand which are mandatory and which are nice to have. Only applicants who meet all mandatory requirements, will be considered for interview.

*This is not a role for digital marketers, marketing support, non technically minded customer support professionals or people who do not meet the mandatory requirements below.*

• Language (mandatory): This role requires a native Thai speaker with a near native level of English language ability. Please do not apply for the role, unless you meet this requirement.
• Experience: A minimum of 4 years of experience in a technical customer support or similar role, with at least 2 years ideally in the digital signage or AV/IT industry. We will consider people with less years experience who have a strong background in technical customer support.
• Thailand Based (mandatory): This is not a role that supports working visas or sponsorship. Applicants must already be living and working in Thailand, and have unrestricted rights to work without needing visas or work permits.
• Technical Skills: Strong understanding of digital signage players, networking protocols (TCP/IP, DNS, DHCP), cloud-based software (SaaS), and APIs. Proficiency with various operating systems (Windows, Linux, Android), AV and hardware components. Experience with content management systems is a plus. We will consider applicants who may not meet all of these technical requirements, if they possess a strong background in technical customer support. The candidate may be required to go onsite with customers from time to time.
• Problem-Solving (mandatory): Excellent analytical and problem-solving skills with a keen attention to detail.
• Communication (mandatory): Exceptional written and verbal communication skills, with the ability to explain complex technical concepts in a simplified way.
• Customer Focus (mandatory): A passion for delivering outstanding customer service and a proven track record of managing difficult customer situations effectively.

• Work-Life Balance: Whilst our core office hours are Monday - Friday 9-6, our customers are local and globally based, so this role after training will become a shift pattern role, so if you are not a 9-6 person, this role may be perfect for you.
• Hybrid Working: For the first 3 months the role is office based, with opportunity to work from home two days a week based on performance and department need.
• Performance Bonuses: We reward performance and this role is eligible for an annual performance related bonus.
• Generous Leave: 12 days paid annual leave in your first year increasing by one day for each year of service, plus a generous public holiday leave allowance each year.
• Dynamic Environment: A fun and highly collaborative startup culture that offers significant opportunities to hone your technology skills and creativity.
• Future Leadership Potential: This role is a non management role, but for the right person it has potential to become a future mid level management position.

ECM/STM Customer Support / Project Coordinator

This role forms an essential and pivotal role within the company, responsible for ensuring customers needs and expectations are met as well as developing the customers spend with the company and maintaining the relationship. The accounts manager provides the main link between the sales people, the clients and the production teams.

Responsibilities

• Providing Implementation and Training Support for our range of products from Coach management software to School bus tracking software.
• Maintaining regular contact with our customer base in the UK, Australia, USA and Europe
• Liaising with accounts to ensure billing and credit control targets are met
• Provide a high level of customer service throughout and resolve any customer complaints.
• Business development – seeking out new opportunities with our existing clients for other products
• Coordinating with the development teams for enhancements and features as well as any bugs/issues that arise.
• Ensuring that customers are kept up to date with progress on Features.
• Working with internal teams to support projects and ensure deliverability and the landing of successful projects.

Skills:

• Thai with Excellent English skills or Foreigner with relevant experience.
• The ability to work in a highly dynamic and fast-paced environment.
• The ability to prioritise and manage several different tasks at once.
• Excellent planning abilities
• The ability to work effectively to deadlines
• The ability to thrive in pressure or stressful situations
• Basic understanding of Software development – particularly related to cloud-based web applications and mobile apps.
• Excellent verbal and written skills in English – Thai Language is a PLUS
• Good common sense and logical thinking
• Good motivational skills
• Good organisational skills
• Good administrative skills
• Acting as the first point of contact for company clients
• Maintaining a good understanding of clients and their long term business strategies
• Good budgeting skills and the ability to handle finances
• Ensuring that clients pay on time
• A committed and flexible attitude to the job

If you believe you have the skills and attitude for this important role then sends us a copy of your resume to

Any further inquiries please feel free to contact me by calling

Job Type: Full-time

Pay: ฿35, ฿45,000.00 per month

Work Location: In person

Expected Start Date: 01/09/2025

Job Responsibilities:

• As the interface between the ZTE and the Chinese speaking customer, attend and lead the related meetings.
• Translate documents between Thai–Chinese or English–Chinese, including technical documents, proposals, and sales materials
• Assist in the preparation of sales documentation such as quotations, contracts, and presentations
• Coordinate meetings and follow up with Chinese clients regarding project requirements and timelines
• Provide administrative support to the sales team including report generation, project status tracking, and updates
• Follow Project Manager work arrangement, ensuring projects are completed on time and with quality.

Job Requirements:

1. Bachelor's degree in Chinese, Business, IT, or any related field
2. Proficient in Chinese (Mandarin) – both written and spoken (HSK Level 5 or above is a plus)
3. Good communication skills in English and Thai
4. 1–3 years of experience in a sales support, coordinator, or client service role (experience in IT industry is a plus)
5. Organized, detail-oriented, and able to manage multiple tasks under tight deadlines
6. Team player with a service-minded and proactive attitude
7. Able to provide support at night (if needed)
8. Accept handle emergency ticket for 7*24 ,around 10-12 cases per year
9. Hold a valid driver's license.

ZTE will provide training, and we expect outcome:

• Interface hardware integration, spare parts replacement, OS installation (Linux, windows server, CentOS), Platform installation (TECS, Proxmox, VMware)
• Troubleshoot technical issues related to operating systems, system integration, diagnosing and repairing integration failures
• Understand Linux/VMware/Window server installation
• Understand the TCP/IP protocol.