541 Customer Support Manager jobs in Thailand

*About Us: *
Giant Pumpkin is an innovative and highly collaborative startup based in Bangkok, Thailand. We partner with globally recognized brands in the hospitality, Quick Service Restaurant (QSR), and retail sectors across Southeast Asia. Our mission is to create smarter in-store experiences through cutting-edge digital signage, audience analytics, music streaming, and other media solutions that transform retail environments.

*Why Work For Us: *

• Entrepreneurial Spirit: We encourage out-of-the-box thinking and creative problem-solving.
• Dynamic Team: Join a young, fun, internationally-minded, and highly collaborative team that thrives on challenges
• Flexible Work Environment: With our HQ in Bangkok and co-working spaces in Manila, Jakarta, Singapore and Malaysia we support both hybrid and remote work
• Growth & Stability: We are a growing company, having successfully completed our second round of investment.
• Autonomy & Support: We value accountability, providing you with the freedom and tools necessary to drive your success.

We're looking for an experienced and highly technical
Customer Support Manager
to join our team. In this non-people management role, you'll be the primary point of contact for our most complex customer inquiries, providing expert technical support for our digital signage solutions. You'll be the go-to person for troubleshooting, problem-solving, and ensuring our customers have a seamless experience.

Key Responsibilities

• Advanced Troubleshooting: Diagnose and resolve complex technical issues related to digital signage software, hardware, networking, and content management systems. This includes working with APIs, debugging code, and analyzing system logs
• Customer Advocacy: Act as a technical liaison between the customer and our internal engineering and product development teams, translating customer feedback and issues into actionable insights for product improvement
• Knowledge Management: Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides to empower both customers and internal support staff
• Escalation Management: Manage the end-to-end escalation process for high-priority technical issues, ensuring timely resolution and clear communication with all stakeholders
• Product Expertise: Become a subject matter expert on all aspects of our digital signage and music streaming platforms and technologies, from installation and configuration to advanced features and integrations
• Training & Mentorship: Provide technical guidance and training to other support team members, acting as a resource for their professional development

Requirements
This role has specific requirements as prerequisites to move to interview stage. Please check the requirements below so that you understand which are mandatory and which are nice to have. Only applicants who meet all mandatory requirements, will be considered for interview.

• This is not a role for digital marketers, marketing support, non technically minded customer support professionals or people who do not meet the mandatory requirements below.*
• Language (mandatory): This role requires a native Thai speaker with a near native level of English language ability. Please do not apply for the role, unless you meet this requirement
• Experience: A minimum of 4 years of experience in a technical customer support or similar role, with at least 2 years ideally in the digital signage or AV/IT industry. We will consider people with less years experience who have a strong background in technical customer support
• Thailand Based (mandatory): This is not a role that supports working visas or sponsorship. Applicants must already be living and working in Thailand, and have unrestricted rights to work without needing visas or work permits
• Technical Skills: Strong understanding of digital signage players, networking protocols (TCP/IP, DNS, DHCP), cloud-based software (SaaS), and APIs. Proficiency with various operating systems (Windows, Linux, Android), AV and hardware components. Experience with content management systems is a plus. We will consider applicants who may not meet all of these technical requirements, if they possess a strong background in technical customer support. The candidate may be required to go onsite with customers from time to time
• Problem-Solving (mandatory): Excellent analytical and problem-solving skills with a keen attention to detail
• Communication (mandatory): Exceptional written and verbal communication skills, with the ability to explain complex technical concepts in a simplified way
• Customer Focus (mandatory): A passion for delivering outstanding customer service and a proven track record of managing difficult customer situations effectively

Benefits

• Work-Life Balance: Whilst our core office hours are Monday - Friday 9-6, our customers are local and globally based, so this role after training will become a shift pattern role, so if you are not a 9-6 person, this role may be perfect for you
• Hybrid Working: For the first 3 months the role is office based, with opportunity to work from home two days a week based on performance and department need
• Performance Bonuses: We reward performance and this role is eligible for an annual performance related bonus
• Generous Leave: 12 days paid annual leave in your first year increasing by one day for each year of service, plus a generous public holiday leave allowance each year.
• Dynamic Environment: A fun and highly collaborative startup culture that offers significant opportunities to hone your technology skills and creativity
• Future Leadership Potential: This role is a non management role, but for the right person it has potential to become a future mid level management position

Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.

The role in a nutshell

In the role of Customer Support Manager, your primary focus will be onboarding, training, and guiding hoteliers to utilize our platform effectively. This includes providing prompt response and resolution to their queries, handling feedback, and collaborating with other departments including technical support team.

Are you passioned about helping people and building long-term relationship with them and becoming a part of fast-paced IT company? Apply for Customer Support Manager at Exely.

As a Customer Support Manager, you will:

• Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers)

• Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)

• Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes

• Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues.

To succeed in this role, you should have:

• Based in Phuket, Thailand;

• Minimum of one year in customer service, preferably within an IT company or call center

• Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous

• Excellent communication skills and willingness to work in a team

• Analytical mindset with the ability to make data-driven decisions

• Skills for solving work tasks and optimizing processes

• Results-oriented approach and ability to work in a dynamic environment

• Proficient in Thai as a native language, and advanced level of English

• Proficient in using CRM and computer software (JIRA)

• Knowledge of ticket and helpdesk systems would be advantageous.

Working hours: Mon-Fri, 9.00AM - 6.00PM (GMT+7) with 01 hour of break for lunch

Hiring process: HR Screen with Recruiter - Test task - Final Interview - Background check

• Competitive salary based on experience;
• Fully remote work with possibility to go on business trips;
• Bonuses based on your KPI after 03 months of probation;
• Laptop and headset for work after 03 months of probation;
• Health insurance after 03 months of probation;
• Start-up environment fast-paced and constantly growing, with full support from our established international team;
• You will have a dedicated manager, with onboarding and constant support;
• English Speaking Club with native teachers and colleagues from all over the world;
• Online & Offline camps, workshops and gatherings;
• Network with international colleagues through Random Coffee Program.

If you're interested in this position, please send us your CV with a brief self-introduction story and we'll get back to you shortly.

JOB SUMMARY

• Take full ownership of assigned categories with strong accountability and a growth-driven mindset.
• Develop and implement joint business plans and promotion activities with customers and cross-functional teams to achieve sales targets and enhance in-store execution.
• Lead assigned projects and empowered team members to reach objectives while contributing as an effective team player.
• Build and manage strong customer relationships, ensuring long-term collaborative growth.
• Initiate and oversee key projects from proposal to execution, including performance tracking, evaluation, and identifying opportunities to scale.
• Manage trade spending and promotional investments, ensuring efficiency and return on investment.
• Identify and analyze market opportunities, including competitor benchmarking and shopper insights, to drive category growth.
• Conduct in-depth sales and category performance analysis, evaluate promotion effectiveness, and recommend improvement plans to close gaps.
• Collaborate closely with internal stakeholders such as Marketing, Trade Marketing, Supply Chain, and Demand Planning to deliver seamless business execution.

REQUIRED QUALIFICATIONS:

• At least 3-8 years of experience in Key Account or Modern Trade channel management (FMCG exposure is a plus).
• Bachelor's Degree.
• Strong negotiation and influencing skills
• Strong analytical skills and problem-solving abilities.
• Highly operational with high attention to details.
• Proficiency in Excel, PowerPoint.
• Good command of English (written and spoken).
• Ability to work cross-functionally and manage complex projects under pressure.

Working Location:
Nissan Office, Bangna-Trad KM.32, Samut Prakan, Thailand

Job description

• Dealer support activities for dealer order processing
• Dealer call Center activity: Providing parts information to dealer
• Dealer operation support activites: Buy Back, recomendation lists, new dealer opening, contact windows to DLRs, orthers related

Qualification

• Bachelor's or Master's Degree in a relevant field.
• Experience of aftersales dealer management (having experience in automotive business will be advantage)
• Customer / Call center management
• Computer Skills: MS office
• Analysis thinking,problem solving skills
• Customer Services knowledge
• spare part knowledge
• Dealer Operations spare part knowledge
• Logistics knowledge

If you interested in this job role please prepare your updated resume stating working experience, current salary and expected salary then click
"Apply now" "Only shortlisted candidate will be contacted for an interview"

Find and search more jobs on
Nissan Global Career Site

For more information about Nissan's products, services and commitment to sustainable mobility, visit nissan- You can also follow us on Facebook, Instagram, Twitter and LinkedIn and see all our latest videos on YouTube.

Why Nissan?

You will definitely get the right answers why you should join us through watching the video on Youtube.

NISSAN LEASING (THAILAND) CO., LTD.

3 Rajanakarn Building, 26th Floor, South Sathorn Road,

Yannawa, Sathorn, Bangkok 10120

Visit us

Working Location: Nissan Office, Bangna-Trad KM.32, Samut Prakan, Thailand

Job description

• Dealer support activities for dealer order processing
• Dealer call Center activity: Providing parts information to dealer
• Dealer operation support activites: Buy Back, recomendation lists, new dealer opening, contact windows to DLRs, orthers related

Qualification

• Bachelor's or Master's Degree in a relevant field.
• Experience of aftersales dealer management (having experience in automotive business will be advantage)
• Customer / Call center management
• Computer Skills: MS office
• Analysis thinking,problem solving skills
• Customer Services knowledge
• spare part knowledge
• Dealer Operations spare part knowledge
• Logistics knowledge

If you interested in this job role please prepare your updated resume stating working experience, current salary and expected salary then click "Apply now" "Only shortlisted candidate will be contacted for an interview"

Find and search more jobs on Nissan Global Career Site

For more information about Nissan's products, services and commitment to sustainable mobility, visit nissan- You can also follow us on Facebook, Instagram, Twitter and LinkedIn and see all our latest videos on YouTube.

IT Help Desk /// working at Customer Office // Near BTS Phloen Chit station

จังหวัด กรุงเทพมหานคร (เขตจตุจักร)

อัตราค่าจ้าง 20,000

รูปแบบงาน สัญญาจ้างชั่วคราว (Contractor)

อัตรา 1

รายละเอียดงาน

• Working on IT request ticket and report the end result
• PC/Notebook/Tablet. Implement Replacement and Troubleshooting.
• Network Support and Troubleshooting. (WIFI, VPN, Cloud Solution)
• Manage HW/SW inventory change and update
• Coordinate with vendors to follow up and solve problems related to IT Equipment and Application
• Prepare and install standard of programs into laptop/PC/Tablet for new device.
• Responds to telephone calls, emails, and personnel requests for technical support.
• Sets up new IT devices (e.g., PCs, laptops, network printers, ) to ensure they work properly and securely.
• Maintains accurate IT asset inventory documentation.

คุณสมบัติผู้สมัคร

• At least 2 years working experience in IT Support (Software and Hardware)
• Work under pressure
• Good Services mind strong coordination eager to learn
• Good communication skill in English

สวัสดิการ

ประกันสังคม

สถานที่ปฏิบัติงาน

Working at Customer Office near BTS Phloen Chit station

วิธีการรับ

ส่งE-Mail : มาให้ทางบริษัท พร้อม Resume และ เบอร์ที่สามารถ ติดต่อ กลับได้ ที่

SK Service

เลขที่ 53/20 ถนนราชปรารภ แขวงมักกะสัน เขตราชเทวี กรุงเทพมหานคร 10400

ติดต่อ Admin )

โทรศัพท์ :

แฟกซ์ :

LineID : online เลข 9 จำนวน 8 ตัว )

รายละเอียดบริษัท

COPY and Print and Book Report

ที่มาจาก วันที่ : 26 สิงหาคม 2568

หน้าที่ความรับผิดชอบ

• รับสายโทรศัพท์ ให้ข้อมูลการรับบริการและการใช้งานระบบ
• รับแจ้งปัญหาการให้บริการของศูนย์บริการและศูนย์แรกรับ
• ประสานงานและแก้ไขปัญหากับหน่วยงานที่เกี่ยวข้อง
• ให้การสนับสนุนด้านการรับแจ้งปัญหาด้านต่างๆภายในองค์กร
• จัดทำรายงานสรุปปัญหา และวิธีการแก้ไข การให้บริการศูนย์บริการ ศูนย์แรกรับ และผู้ใช้บริการทั่วไป
• งานอื่นๆ ที่เกี่ยวข้องตามที่ได้รับมอบหมาย

คุณสมบัติ

• ระดับการศึกษา ปวช. ขึ้นไป ไม่จำกัดสาขาวิชา
• สามารถทำงานเป็นกะได้ และทำงาน 6 วันต่อสัปดาห์
• มีทักษะการทำงาน Microsoft Office
• สามารถสื่อสารภาษาอังกฤษ หรือ ภาษาพม่า หรือ ภาษากัมพูชา หรือ ภาษาเวียดนาม ได้
• สังกัดบริษัท : กิจการร่วมค้า ฟิวเจอร์ สกาย
• สถานที่ทำงาน : อาคารสกายไนน์ เซ็นเตอร์

Responsibilities

1. The first point of contact for users. Handles initial triage, common hardware/software issues, and ticket recording.
2. Receive and log incidents and service requests via phone, email or chat.
3. Resolve known issues using standard procedures, FAQ/Manuals or knowledge base articles.
4. Perform basic troubleshooting for hardware and software issues.
5. Escalate unresolved issues to Level 2 or Level 3 according to SOP.
6. Tag and document tickets thoroughly before closure.
7. Follow SLA response and resolution timeframes.

Qualifications

1. New graduated of IT (or related field) with no experience OR Non-Bachelor with 1-2 years of experience
2. Excellent verbal and written communication skills
3. Strong communication in Thai and English both written and spoken skills
4. Strong problem-solving and decision-making abilities
5. Ability to handle stressful situations with professionalism
6. Adaptability to changing processes and procedures
7. Willingness to work flexible hours, including evenings and weekends

Working hours: Monday to Friday, 9:00 AM – 5:30 PM