5 Cx Analyst jobs in Thailand
Service Desk Supervisor and Data Analysis
Bangkok, Bangkok
Vontier
Posted 26 days ago
Job Viewed
Job Description
Do you thrive in fast-paced environments where you can lead teams, solve problems, and drive continuous improvement through data insights? If so, we want you on our team!
Invenco by GVR is a global leader in integrated payment, point-of-sale, and forecourt automation solutions tailored for the convenience retail industry.
**WHAT YOU WILL DO**
As a Service Desk Supervisor & Data Analyst, you'll lead a high-performing support team while ensuring exceptional service delivery across our 24/7 helpdesk operations. You'll also harness data to identify trends, improve performance, and elevate the customer experience. This is a hybrid role that blends leadership, service management, and analytical insight.
To break it down, your responsibilities will include:
+ Leading and mentoring the service desk team to deliver high-quality support aligned with SLAs and KPIs.
+ Managing the full lifecycle of incidents and service requests-from logging to resolution.
+ Monitoring ticket queues, response times, and resolution metrics to ensure operational excellence.
+ Driving continuous improvement initiatives based on service trends and user feedback.
+ Generating and analyzing reports to identify performance gaps and opportunities.
+ Communicating updates on major incidents, outages, and project rollouts.
+ Maintaining and enhancing the internal knowledge base and documentation.
+ Administering and optimizing the service desk platform and tools.
+ Collaborating with field engineers and off-site helpdesk teams to ensure seamless support coverage
**ABOUT YOU**
At Invenco by GVR, we believe in YOU-your leadership, your analytical mindset, and your ability to make a real impact. We give you the opportunity, accountability, and visibility to thrive.
To be successful in this role, YOU will bring:
+ A bachelor's degree in IT, Computer Science, or a related field (preferred).
+ 5+ years of experience in IT service desk or technical support roles.
+ 2+ years in a leadership or supervisory role within a service desk environment.
+ Strong knowledge of ITIL framework and service management best practices.
+ Experience with service desk platforms, ticketing systems, and CRM tools.
+ Familiarity with BI tools and the ability to generate and interpret reports.
+ Excellent communication and stakeholder management skills.
+ Proven ability to coach, mentor, and develop support teams.
+ Strong analytical and problem-solving skills.
+ Experience in knowledge management and promoting self-service solutions.
+ ITIL Foundation certification (highly desirable).
#LI-HK1
**WHO IS** **INVENCO by GVR**
Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1- or e-mail to request accommodation.
Invenco by GVR is a global leader in integrated payment, point-of-sale, and forecourt automation solutions tailored for the convenience retail industry.
**WHAT YOU WILL DO**
As a Service Desk Supervisor & Data Analyst, you'll lead a high-performing support team while ensuring exceptional service delivery across our 24/7 helpdesk operations. You'll also harness data to identify trends, improve performance, and elevate the customer experience. This is a hybrid role that blends leadership, service management, and analytical insight.
To break it down, your responsibilities will include:
+ Leading and mentoring the service desk team to deliver high-quality support aligned with SLAs and KPIs.
+ Managing the full lifecycle of incidents and service requests-from logging to resolution.
+ Monitoring ticket queues, response times, and resolution metrics to ensure operational excellence.
+ Driving continuous improvement initiatives based on service trends and user feedback.
+ Generating and analyzing reports to identify performance gaps and opportunities.
+ Communicating updates on major incidents, outages, and project rollouts.
+ Maintaining and enhancing the internal knowledge base and documentation.
+ Administering and optimizing the service desk platform and tools.
+ Collaborating with field engineers and off-site helpdesk teams to ensure seamless support coverage
**ABOUT YOU**
At Invenco by GVR, we believe in YOU-your leadership, your analytical mindset, and your ability to make a real impact. We give you the opportunity, accountability, and visibility to thrive.
To be successful in this role, YOU will bring:
+ A bachelor's degree in IT, Computer Science, or a related field (preferred).
+ 5+ years of experience in IT service desk or technical support roles.
+ 2+ years in a leadership or supervisory role within a service desk environment.
+ Strong knowledge of ITIL framework and service management best practices.
+ Experience with service desk platforms, ticketing systems, and CRM tools.
+ Familiarity with BI tools and the ability to generate and interpret reports.
+ Excellent communication and stakeholder management skills.
+ Proven ability to coach, mentor, and develop support teams.
+ Strong analytical and problem-solving skills.
+ Experience in knowledge management and promoting self-service solutions.
+ ITIL Foundation certification (highly desirable).
#LI-HK1
**WHO IS** **INVENCO by GVR**
Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1- or e-mail to request accommodation.
This advertiser has chosen not to accept applicants from your region.
0
Customer Experience Representative
Bangkok, Bangkok
Mad Monkey Hostels
Posted today
Job Viewed
Job Description
ดูแลลูกค้าที่เข้ามาใช้บริการโฮสเทลให้ประทับใจโดยมีการจัดกิจกรรมให้ลูกค้าร่วมสนุกอยู่เสมอ
- มีจิตใจในการรักบริการ มีส่วนร่วมในการทำกิจกรรมกับลูกค้าอย่างสม่ำเสมอ และมีการประชาสัมพันธ์เกี่ยวกับกิจกรรมต่าง ๆ ในแต่ละวันให้ลูกค้า และต้อนรับลูกค้าที่มาใช้บริการโฮสเทล
- นำเสนอโปรแกรมทัวร์และกิจกรรมต่าง ๆ ที่มีในโฮสเทล
- คอยช่วยทีมบาร์และช่วยแผนกต้อนรับได้
- คอยช่วย Customer Experience Manager ในการทำกิจกรรมต่าง ๆ ให้ได้ตามเป้าหมายที่วางไว้
คุณสมบัติผู้สมัคร- สามารถใช้ภาษาอังกฤษได้ดี (สามารถสื่อสารและสนทนาได้)
- เข้าใจวัฒนธรรมการท่องเที่ยวเป็นอย่างดี
- ทัศนคติเชิงบวก
- มีความกระตือรือร้น
**Events Management**Work with the General Manager to create and deliver a fantastic events schedule
- Ensure that guests are having a great time, driving experience participation without making it enforced.
- Deliver monthly schedule of events and activities
- Required to engage in our CSR activities and with our CSR partners and to generate awareness and interest in the work we are doing within our customer base.
**Customer Service**Talk to 100% of our customers, from diverse nationalities
- Take the lead in resolving any issues that may negatively impact our customer experience
- Matching relevant products and services to the customers requirements without having to resort to a hard sell.
- Advising customers on how they may get the most from their trip, promoting tours and activities that our customers may be interested in.
- Genuinely care about customer service quality and the quality of our customers experience, it will be in the forefront of everything you do.
-
**Qualifications**:
**Preferred**:
- Degree in hospitality or 2 years working experience within the hospitality sector, or both, bar management experience would be a big plus.
- Indonesian only
- Previous events or bar events experience
- Formal customer service training
- Understands the benefits of living and working with a different culture
- Relevant responsibility training associated with the selling of alcohol and bar work.
**Personal Qualifications/Attributes**Committed and passionate about social responsibility and acting in the best interest of the community.
- Innovative yet pragmatic thinker able to introduce new ideas to the business
- Exceptional listening and communication skills with customers and team members
- Impeccable common sense coupled with the ability to think ahead
- Confident and enthusiastic outlook on life
- Ability to talk to people from diverse backgrounds
- Ability to listen with empathy and put yourself in the customers position
- Gets personal satisfaction in delighting customers
- Strong events and events marketing experience
- Commercially astute and business minded
- มีจิตใจในการรักบริการ มีส่วนร่วมในการทำกิจกรรมกับลูกค้าอย่างสม่ำเสมอ และมีการประชาสัมพันธ์เกี่ยวกับกิจกรรมต่าง ๆ ในแต่ละวันให้ลูกค้า และต้อนรับลูกค้าที่มาใช้บริการโฮสเทล
- นำเสนอโปรแกรมทัวร์และกิจกรรมต่าง ๆ ที่มีในโฮสเทล
- คอยช่วยทีมบาร์และช่วยแผนกต้อนรับได้
- คอยช่วย Customer Experience Manager ในการทำกิจกรรมต่าง ๆ ให้ได้ตามเป้าหมายที่วางไว้
คุณสมบัติผู้สมัคร- สามารถใช้ภาษาอังกฤษได้ดี (สามารถสื่อสารและสนทนาได้)
- เข้าใจวัฒนธรรมการท่องเที่ยวเป็นอย่างดี
- ทัศนคติเชิงบวก
- มีความกระตือรือร้น
**Events Management**Work with the General Manager to create and deliver a fantastic events schedule
- Ensure that guests are having a great time, driving experience participation without making it enforced.
- Deliver monthly schedule of events and activities
- Required to engage in our CSR activities and with our CSR partners and to generate awareness and interest in the work we are doing within our customer base.
**Customer Service**Talk to 100% of our customers, from diverse nationalities
- Take the lead in resolving any issues that may negatively impact our customer experience
- Matching relevant products and services to the customers requirements without having to resort to a hard sell.
- Advising customers on how they may get the most from their trip, promoting tours and activities that our customers may be interested in.
- Genuinely care about customer service quality and the quality of our customers experience, it will be in the forefront of everything you do.
-
**Qualifications**:
**Preferred**:
- Degree in hospitality or 2 years working experience within the hospitality sector, or both, bar management experience would be a big plus.
- Indonesian only
- Previous events or bar events experience
- Formal customer service training
- Understands the benefits of living and working with a different culture
- Relevant responsibility training associated with the selling of alcohol and bar work.
**Personal Qualifications/Attributes**Committed and passionate about social responsibility and acting in the best interest of the community.
- Innovative yet pragmatic thinker able to introduce new ideas to the business
- Exceptional listening and communication skills with customers and team members
- Impeccable common sense coupled with the ability to think ahead
- Confident and enthusiastic outlook on life
- Ability to talk to people from diverse backgrounds
- Ability to listen with empathy and put yourself in the customers position
- Gets personal satisfaction in delighting customers
- Strong events and events marketing experience
- Commercially astute and business minded
This advertiser has chosen not to accept applicants from your region.
1
Customer Experience Representative (Th)
Bangkok, Bangkok
Intrepid Group
Posted today
Job Viewed
Job Description
About Intrepid
The Role:
Intrepid Group Asia seeks a customer service representative to join our Chat team. This person will provide our customers with an exceptional level of service.
The position will be based in Thailand.
If you enjoy dealing with various buyer concerns and have a strong desire to provide excellent customer service, you are the one we are looking for.
Your responsibilities will include the following:
- Respond to buyer inquiries through chat in a timely and accurate manner.
- Deliver a consistent and positive customer experience.
- Ensure that chat response SLAs (rate and time) are met.
- Accurately resolving buyer concerns and complaints.
- Analyze and report on product and promotion issues.
- Maintain internal databases with information about product issues and valuable buyer discussions.
- Monitor buyer complaints and initiate outbound chats to assist customers.
- Maintain a friendly, helpful, and professional demeanor toward customers.
- Ensure that each buyer who contacted you via Lazada, Shopee, or social media chats is satisfied.
Whom we look for - the ideal profile:
- University degree, at least one year of experience working in an eCommerce or startup company
- Fluent with Thai Language
- Excellent chat communication skills and a good understanding of customer needs
- Customer service experience, preferably in a chat customer service role with outbound and inbound responsibilities
- Professional, customer-focused, and eager to learn about product knowledge
- able to work flexible hours and on weekends
What we offer:
- BTS Chidlom
- 1-month bonus
- Flexible working hours
- Health Insurance
- Fun Working Environment
The Role:
Intrepid Group Asia seeks a customer service representative to join our Chat team. This person will provide our customers with an exceptional level of service.
The position will be based in Thailand.
If you enjoy dealing with various buyer concerns and have a strong desire to provide excellent customer service, you are the one we are looking for.
Your responsibilities will include the following:
- Respond to buyer inquiries through chat in a timely and accurate manner.
- Deliver a consistent and positive customer experience.
- Ensure that chat response SLAs (rate and time) are met.
- Accurately resolving buyer concerns and complaints.
- Analyze and report on product and promotion issues.
- Maintain internal databases with information about product issues and valuable buyer discussions.
- Monitor buyer complaints and initiate outbound chats to assist customers.
- Maintain a friendly, helpful, and professional demeanor toward customers.
- Ensure that each buyer who contacted you via Lazada, Shopee, or social media chats is satisfied.
Whom we look for - the ideal profile:
- University degree, at least one year of experience working in an eCommerce or startup company
- Fluent with Thai Language
- Excellent chat communication skills and a good understanding of customer needs
- Customer service experience, preferably in a chat customer service role with outbound and inbound responsibilities
- Professional, customer-focused, and eager to learn about product knowledge
- able to work flexible hours and on weekends
What we offer:
- BTS Chidlom
- 1-month bonus
- Flexible working hours
- Health Insurance
- Fun Working Environment
This advertiser has chosen not to accept applicants from your region.
2
Head, Customer Experience and Recovery
Ninja Van
Posted today
Job Viewed
Job Description
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Dissatisfied customers are almost always around for any company in the service industry, and through managing and ensuring that the issue resolution process for dissatisfied customers is fast and streamlined, your mission will be to convert a problem into an opportunity for the company that ultimately creates a more loyal customer base, which will further sustain our growth.
**What you will do**:
- Develop high level strategy, ensuring CS vision and mission are aligned with business objectives
- Forecast customer needs to enhance offerings and competitiveness
- Develop intervention strategies to mitigate gaps in delivery of logistics services
- Analyse report and review better ways to approach problems through synthesising and reorganising the problem information
- Keep yourself abreast with all the latest information on worldwide CS best practices, metrics and technology to better improve overall business processes
- Define common goals, direction and accountability among staff
- Manage the recruitment and selection of new staff
- Conduct manpower and resource planning for the organisation based on business objectives and demand analyses
- Conduct performance reviews for staff
- Create succession plans to manage staff development and long-term resourcing across the department
- Manage learning and development programmes across the department
- Develop staff through ongoing coaching, mentoring and career discussions
- Develop risk mitigation and business continuity plans
- Develop reward recognition program
- Manage succession planning & career progression opportunities
- Optimise use of allocated resources and budgets within business activities
- Evaluate operational policies, standards and procedures
- Work closely with regional CS and REC team and local COO to ensure alignment and consistency
- Minimally 10 years of experience, with at least 3 years holding a leadership position
- Bachelor’s Degree mínimally
- CRM system knowledge, COPC knowledge, ISO knowledge
- Change Management
- Customer Management
- Strategic Service Excellence
- Stakeholder Management
- Strategy Implementation
- Strategic Human Resource Management
- Problem Solving
- People Management/ Leadership
- Communication
- Native Thai, Fluent English
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Dissatisfied customers are almost always around for any company in the service industry, and through managing and ensuring that the issue resolution process for dissatisfied customers is fast and streamlined, your mission will be to convert a problem into an opportunity for the company that ultimately creates a more loyal customer base, which will further sustain our growth.
**What you will do**:
- Develop high level strategy, ensuring CS vision and mission are aligned with business objectives
- Forecast customer needs to enhance offerings and competitiveness
- Develop intervention strategies to mitigate gaps in delivery of logistics services
- Analyse report and review better ways to approach problems through synthesising and reorganising the problem information
- Keep yourself abreast with all the latest information on worldwide CS best practices, metrics and technology to better improve overall business processes
- Define common goals, direction and accountability among staff
- Manage the recruitment and selection of new staff
- Conduct manpower and resource planning for the organisation based on business objectives and demand analyses
- Conduct performance reviews for staff
- Create succession plans to manage staff development and long-term resourcing across the department
- Manage learning and development programmes across the department
- Develop staff through ongoing coaching, mentoring and career discussions
- Develop risk mitigation and business continuity plans
- Develop reward recognition program
- Manage succession planning & career progression opportunities
- Optimise use of allocated resources and budgets within business activities
- Evaluate operational policies, standards and procedures
- Work closely with regional CS and REC team and local COO to ensure alignment and consistency
- Minimally 10 years of experience, with at least 3 years holding a leadership position
- Bachelor’s Degree mínimally
- CRM system knowledge, COPC knowledge, ISO knowledge
- Change Management
- Customer Management
- Strategic Service Excellence
- Stakeholder Management
- Strategy Implementation
- Strategic Human Resource Management
- Problem Solving
- People Management/ Leadership
- Communication
- Native Thai, Fluent English
This advertiser has chosen not to accept applicants from your region.
3
Digital Customer Experience Testing Officer
Bangkok, Bangkok
Advanced Info Service PCL. (AIS)
Posted today
Job Viewed
Job Description
Test and ensure smooth end-to-end experiences on the myAIS app and its associated channels from the perspective of the customer.
Develop a comprehensive customer experience test strategy
- Define tools and resources, and design test scenarios.
Manage test execution, analyze results, and present findings to stakeholders for continuous enhancement.
Prioritize and address identified issues, while also monitoring and assessing the overall customer experience of the app with coordination with business owners and the development team.
Recruiter Chaipob Naisanguansri (ไชยภพ นัยสงวนศรี), Theeradech Ruangbowongate (ธีระเดช เรืองบวรเกษ)
Develop a comprehensive customer experience test strategy
- Define tools and resources, and design test scenarios.
Manage test execution, analyze results, and present findings to stakeholders for continuous enhancement.
Prioritize and address identified issues, while also monitoring and assessing the overall customer experience of the app with coordination with business owners and the development team.
Recruiter Chaipob Naisanguansri (ไชยภพ นัยสงวนศรี), Theeradech Ruangbowongate (ธีระเดช เรืองบวรเกษ)
This advertiser has chosen not to accept applicants from your region.
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