What Jobs are available for Delivery Lead in Thailand?

THE WORK: Embrace the opportunity to make a significant impact You will be a Subject Matter Expert with deep knowledge and experience, possessing strong Influencing and Advisory skills. Engaging with multiple teams, you will contribute to key decisions and provide innovative solutions to complex problems that apply across various areas. This role is designed for those who are passionate about Work Management and eager to drive positive change. We invite you to join us in this exciting journey Gather and analyze market data to identify process improvements for mortgage projects. Support the adoption of new processes to enhance business outcomes. Identify opportunities to increase revenue or reduce costs within mortgage operations. Develop reusable assets and standard operating procedures for client use. Collaborate with various teams to ensure alignment and effective implementation of strategies. HERE'S WHAT YOU WILL NEED: Expert proficiency in Work Management. Expert proficiency in Business Operation Management. A minimum of 8 years of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Expert proficiency in Account Delivery Management. Expert proficiency in Estimation and Planning.

About The Job
The Client Service Delivery Lead will be the primary expert and go-to person for all marketplace operations within SEA region. This role involves understanding and navigating the current marketplace landscape, including commerce operations, seller and brand management, campaign and promotion planning/operations, growth levers, marketplace ecosystems / tools and more. The ideal candidate will manage end-to-end marketplace processes, introduce and optimize processes, and provide training to enhance overall efficiency. Collaborations with client stakeholders to streamline processes and improve efficiency is also a key responsibility

Responsibilities:- Marketplace Operations:
- Oversee the day-to-day operations of the marketplace.
- Ensure smooth and efficient functioning of commerce operations, seller and brand management, and campaign and promotion activities.
- Monitor and analyze marketplace performance metrics and KPIs.
- Strategic Planning and Execution:
- Develop and implement strategic plans for marketplace growth and optimization.
- Identify and leverage growth levers to drive marketplace expansion.
- Collaborate with cross-functional teams to execute campaigns and promotional activities.
- Process Management and Optimization:
- Manage the end-to-end process of marketplace operations.
- Introduce new processes and optimize existing ones to improve efficiency and effectiveness.
- Conduct regular reviews and updates of operational processes.
- Training and Development:
- Provide training and support to marketplace team members and stakeholders.
- Develop training materials and programs to enhance team capabilities.
- Ensure continuous learning and development within the team.
- Stakeholder Management:
- Work closely with client stakeholders to understand their needs and requirements.
- Streamline processes and improve efficiencies in collaboration with client teams.
- Act as the main point of contact for client inquiries and issues related to marketplace operations.
- Manage and lead a team of 3 people: Store Operations & Customer Service, Performance Marketing and Graphic Designer
- Manage project's PnL via MME to ensure forecast, actuals and billings are executed and submitted on time with accuracy
- Manage resourcing to ensure marketplace operations efficiency and SLA met. Responsible for talent scouting, interview, hiring, training and planning to ensure team members are up-to-speed in operational executions
- Marketplace Ecosystem and Tools:
- Stay updated on the latest marketplace trends, tools, and technologies.
- Evaluate and implement new tools and technologies to enhance marketplace operations.
- Build and maintain relationships with key marketplace partners and vendors.
Required:- At a minimum, a bachelor's degree in marketing or business management.
- Minimum 7 years of experience in digital commerce, digital sales or offline sales & marketing
- Background in managing channel sales (digital preferred), channel marketing and/or promotion and campaign planning for sales & marketing
- Strong with numbers and data
- Needs to be proficient with MS Excel or similar data processing tools
- Intimate knowledge of ecommerce platforms (marketplaces/pure-plays) and their operations across key SEA markets (viz. Lazada, Shopee etc.)
- Ability to handle client discussions and relationships with a high degree of independence and manage client expectations on a day-to-day basis. The role would involve significant level of direct client connects, so the person is expected to have a good command on English and generally high degree of confidence managing interpersonal engagements
- Highly organized, detail oriented, and results focused
Recommended:- Understanding of the sales & marketing functions in a Consumer Goods/Consumer durables or related industry sectors
- Keen awareness and understanding of the latest relevant digital commerce and marketing trends and happenings
- Hunger to learn on the go and upskill based on team and client requirements

About the job

The Client Service Delivery Lead will be the primary expert and go-to person for all marketplace operations within SEA region. This role involves understanding and navigating the current marketplace landscape, including commerce operations, seller and brand management, campaign and promotion planning/operations, growth levers, marketplace ecosystems / tools and more. The ideal candidate will manage end-to-end marketplace processes, introduce and optimize processes, and provide training to enhance overall efficiency. Collaborations with client stakeholders to streamline processes and improve efficiency is also a key responsibility

Responsibilities:

Marketplace Operations:

a.    Oversee the day-to-day operations of the marketplace.

b.    Ensure smooth and efficient functioning of commerce operations, seller and brand management, and campaign and promotion activities.

c Monitor and analyze marketplace performance metrics and KPIs.

Strategic Planning and Execution:

a.    Develop and implement strategic plans for marketplace growth and optimization.

b.    Identify and leverage growth levers to drive marketplace expansion.

c Collaborate with cross-functional teams to execute campaigns and promotional activities.

Process Management and Optimization:

a.    Manage the end-to-end process of marketplace operations.

b.    Introduce new processes and optimize existing ones to improve efficiency and effectiveness.

c Conduct regular reviews and updates of operational processes.

Training and Development:

a.    Provide training and support to marketplace team members and stakeholders.

b.    Develop training materials and programs to enhance team capabilities.

c Ensure continuous learning and development within the team.

Stakeholder Management:

a.    Work closely with client stakeholders to understand their needs and requirements.

b.    Streamline processes and improve efficiencies in collaboration with client teams.

c Act as the main point of contact for client inquiries and issues related to marketplace operations.

d.    Manage and lead a team of 3 people: Store Operations & Customer Service, Performance Marketing and Graphic Designer

e.    Manage project's PnL via MME to ensure forecast, actuals and billings are executed and submitted on time with accuracy

f Manage resourcing to ensure marketplace operations efficiency and SLA met. Responsible for talent scouting, interview, hiring, training and planning to ensure team members are up-to-speed in operational executions

Marketplace Ecosystem and Tools:

a.    Stay updated on the latest marketplace trends, tools, and technologies.

b.    Evaluate and implement new tools and technologies to enhance marketplace operations.

c Build and maintain relationships with key marketplace partners and vendors.

Required:

• At a minimum, a bachelor's degree in marketing or business management.

• Minimum 7 years of experience in digital commerce, digital sales or offline sales & marketing

• Background in managing channel sales (digital preferred), channel marketing and/or promotion and campaign planning for sales & marketing

• Strong with numbers and data

• Needs to be proficient with MS Excel or similar data processing tools

• Intimate knowledge of ecommerce platforms (marketplaces/pure-plays) and their operations across key SEA markets (viz. Lazada, Shopee etc.)

• Ability to handle client discussions and relationships with a high degree of independence and manage client expectations on a day-to-day basis. The role would involve significant level of direct client connects, so the person is expected to have a good command on English and generally high degree of confidence managing interpersonal engagements

• Highly organized, detail oriented, and results focused

Recommended:

• Understanding of the sales & marketing functions in a Consumer Goods/Consumer durables or related industry sectors

• Keen awareness and understanding of the latest relevant digital commerce and marketing trends and happenings

• Hunger to learn on the go and upskill based on team and client requirements

Are you the one?

Own the orchestration of AI agent projects from discovery to a clean handover. You set direction, align stakeholders, and ensure reliability, while specialists (LLM/ML, data, backend, security) own deep implementation. Success is shipping the right MVP fast, then transferring a stable run‑state. The transfer may be to an external client or to internal leadership for ongoing operations.

What you'll do

• Discovery & scoping: Run workshops; define MVP and acceptance tests; align budget/SLA.
• Architecture decisions: Choose pragmatic patterns (RAG vs. instruct-only; single vs. multi-agent) with documented rationale; partner with specialists for deep design.
• Delivery leadership: Maintain the plan and RAID log; drive POC pilot prod; unblock teams.
• Reliability by design: Ensure evals/guardrails/observability exist and are owned; define fallbacks and HITL points.
• Operate Transfer: Stand up runbooks, dashboards, and incident paths; train appointed team leads; execute BOT handover to client or internal leadership.
• Commercials & comms: Contribute to proposals and ROI framing; present to execs and ICs.

What you won't do

• Be the solo expert in every domain.
• Fine‑tune or distill models yourself (you'll coordinate those efforts when justified).
• Own infra/vendor choices alone (you'll co‑decide with platform & security leads).
• Run long‑term operations after transfer.

Must‑have qualifications

• 5+ years leading cross‑functional software/data/ML delivery with combined experience in program management and systems design (breadth over depth).
• Shipped at least one LLM‑powered or data‑intensive product to production with measurable impact.
• Working knowledge of LLM product patterns (prompt/program design, function calling, retrieval, evals, guardrails) sufficient to make trade‑offs and review.
• Financial/ops literacy: can reason about latency/TCO/budget and partner with finance to model options.
• Excellent client facilitation and stakeholder management; crisp written artifacts.

Nice to have

• Hands‑on familiarity with LangChain/LlamaIndex/vector DBs; OpenAI/Anthropic/Mistral APIs.
• Enterprise integrations (Salesforce, ServiceNow, SAP).
• Interest in blockchain/Web3 — not required.
• Exposure to training options (LoRA/adapters) to inform buy‑vs‑build decisions.

Success metrics

• Day 30: Discovery complete, MVP spec + acceptance tests agreed, delivery plan and risk register in place.
• Day 90: MVP live with baseline evals/observability and runbook; phase‑2 scoped; budget on track.
• Month 6: BOT handover complete (to client or internal leadership); KPIs hitting agreed SLOs; team independently operating.

What We Offer/ Benefits

• Flexible Work Options: Remote-first culture with the opportunity to work from anywhere.
• Global and Diverse Workforce: You'll work with people from various backgrounds and cultures.
• Learning and Development: You'll work on innovative, challenging projects and have access to experts and mentors to enhance your skills.
• Career Growth: Access to training, mentorship, and opportunities to contribute to open-source initiatives.
• Global Events and Conferences: Opportunities to attend the industry events.
• Collaborative and Innovative Culture: We foster teamwork and encourage new ideas.

Our Commitment to Diversity

At Nethermind, we celebrate diversity and are committed to creating an inclusive environment for all team members. We believe a variety of perspectives drives innovation and leads to better solutions for the blockchain community.

Ready to Join Us?

If you're passionate about blockchain and eager to make an impact, we'd love to hear from you. Click Apply for this Job to start your journey with Nethermind.

• Design high level architecture and overseas technical in squad
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint of squads under management
• Reporting on project progress and Facilitation of Stakeholder review meetings
• Support test creation/execution/Management when required
• Provide training to others on new solutions as needed with stakeholders during the visioning and concept development of a product
• Management of product backlog in terms of elaboration and grooming of items, making sure items are clear and understandable.
• Provide input and recommendations regarding hardware and capacity of channel systems to ensure future needs are met
• Maintain high performance levels for service-related processes and implement improvement activities wherever necessary
• Accountable to ensure that services under responsibility remains within target Service Levels (SLAs, uptime) and issues that may arise are promptly resolved with appropriate corrective and preventive action plans

Qualifications

• Degree in Engineering, Computer Science, or related fields.
• 10 years of experience in software development and Architect design
• Knowledge of banking products or Banking / Financial Industry would be advantages.
• Good communication around issues and opportunities - get things done, make things happen
• Collaborating with business users and Building a personal relationship
• Analytical skills and the ability to see the connections between layers of business operations
• Ability to consult management and engineering teams with technical advice

Experience Skills

• Agile Metrology
• Software Process Development Life Cycle (classic or agile methodology) and document life cycle management
• IT Architecture, IT Governance, Application, Digital Security, Data Management, Quality Assurance, Vendor Management and Cloud Computing
• Experience in Front Experience / Digital Platform such as internet / mobile banking application (iOS / Android)
• Experience in APIs, Middleware , Backend Integration
• Strong written & verbal command of English

Line of Service
Advisory

Industry/Sector
Not Applicable

Specialism
Operations

Management Level
Senior Manager

Job Description & Summary
At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance.

As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Minimum years experience required

• N/A

Additional application instructions

• N/A

Required Skills

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Data Analytics, Business Performance Metrics, Business Transformation, Change Management, Coaching and Feedback, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Epic Software, Epic Systems, Inclusion, Influence, Intellectual Curiosity, Learning Agility, Logistics Management, Management Consulting, Manufacturing Operations Management, Market Research, Operating Effectiveness Review {+ 26 more}

Desired Languages
(If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship?
No

Government Clearance Required?
No

Job Posting End Date

• จัดการกระบวนการรับคำสั่งซื้อ ตั้งแต่การรับคำสั่งซื้อและจัดเตรียมเอกสาร จนถึงการจัดส่งสินค้าให้ลูกค้าตรงตามเวลา

• รับผิดชอบดูแลความพึงพอใจของลูกค้า รวมถึงการจัดการข้อร้องเรียน และปัญหาด้านคุณภาพของสินค้า (Non-Conformance Management - NCM)

• จัดการ end-to-end supply chain ตั้งแต่การวางแผนการจัดซื้อ และประสานงานกับผู้ผลิต OEM/Contract Manufacturer ไปจนถึงการจัดเก็บสินค้า โลจิสติกส์ และการจัดส่งถึงมือลูกค้า

• ประสานงานกับผู้มีส่วนเกี่ยวข้องทั้งภายในและภายนอกองค์กร ได้แก่ ฝ่ายขาย ฝ่ายจัดซื้อ คลังสินค้า/โลจิสติกส์ ฝ่ายกฎหมาย/ใบอนุญาต และผู้ให้บริการภายนอก เช่น บริษัทขนส่งสินค้าระหว่างประเทศ

• สนับสนุนการดำเนินงานของ OEM และ Contract Manufacturer ให้สอดคล้องกับแผนการผลิตและการจัดส่ง

• ติดตามและจัดการเอกสารนำเข้า-ส่งออก เช่น ใบสั่งซื้อ ใบแจ้งหนี้ และเอกสารการจัดส่ง

• ใช้โปรแกรม Excel สำหรับจัดการข้อมูลและจัดทำรายงาน (มีความเชี่ยวชาญในการใช้ Excel)

• สื่อสารและประสานงานเป็นภาษาอังกฤษกับคู่ค้าต่างประเทศประเทศในเรื่องนำเข้า-ส่งออก และโลจิสติกส์

คุณสมบัติผู้สมัคร (Qualifications)

• การศึกษา: วุฒิปริญญาตรีขึ้นไปในสาขาที่เกี่ยวข้อง เช่น โลจิสติกส์ ซัพพลายเชน บริหารธุรกิจ หรือสาขาอื่นที่เกี่ยวข้อง

• ประสบการณ์: มีประสบการณ์อย่างน้อย 5 ปี ในด้านซัพพลายเชน การบริการลูกค้า หรือโลจิสติกส์ โดยเฉพาะในสายงาน OEM, FMCG หรือบริษัทสตาร์ทอัพ

• ทักษะเฉพาะ: มีความเข้าใจอย่างดีเกี่ยวกับการดำเนินงานซัพพลายเชนแบบครบวงจร และสามารถรับผิดชอบงานที่ต้องลงมือปฏิบัติและทำหลายอย่างพร้อมกันได้

• ภาษา: มีทักษะภาษาอังกฤษที่ดีในการสื่อสารและประสานงานกับคู่ค้าต่างประเทศ

ความสามารถพิเศษหรือคุณลักษณะอื่น (Preferred Competencies)

• มีทักษะในการแก้ไขปัญหาเชิงรุก การวางแผน และสามารถทำงานภายใต้ความกดดันได้ดี

• มีความเป็นเจ้าของงานสูง มีทัศนคติเชิงรุก และรักการเรียนรู้

• มีทักษะในการทำงานร่วมกับทีมต่างๆ ได้อย่างมีประสิทธิภาพ

• มีความคิดเปิดกว้าง มีความยืดหยุ่นสูง และพร้อมเรียนรู้ผ่านการลงมือทำ

Position Overview

We are seeking a proactive and detail-oriented Supply Chain & BOI Manager to oversee local supply chain operations and manage all matters related to Thailand's Board of Investment (BOI). This role is critical to ensuring smooth procurement, compliance with BOI regulations, and alignment between Thai operations and Chinese headquarters.

Key Responsibilities

• Develop and manage local supplier relationships to support production and non-production procurement needs.
• Coordinate sourcing, purchasing, and logistics activities to ensure timely and cost-effective material flow.
• Oversee BOI application, renewal, and compliance processes, including documentation, reporting, and communication with BOI officials.
• Monitor and maintain BOI privileges such as tax incentives, foreign ownership rights, and work permit quotas.
• Support visa and work permit applications for foreign employees under BOI schemes.
• Collaborate with internal departments (production, finance, HR, legal) to ensure supply chain and BOI activities align with company goals.
• Provide bilingual support and reporting in Chinese and English to facilitate cross-border coordination.

Qualifications

• Bachelor's degree in Supply Chain Management, Business Administration, or related field.
• Minimum 3 years of experience in supply chain, procurement, or BOI management in Thailand.
• Strong understanding of BOI regulations, investment privileges, and compliance procedures.
• Familiarity with Thai supplier landscape and local sourcing practices.
• Fluent in Chinese and Thai language (spoken and written).
• Excellent organizational, communication, and problem-solving skills.
• Ability to work independently and manage multiple priorities in a cross-cultural environment.

Location:
Pathumwan, Bangkok, Thailand

Type:
Full-Time

Salary Range:
฿40,000 – ฿45,000 (depending on experience)

Who We Are

At Bophie Co., Ltd.
, we are building a
Global Thai Lifestyle Brand
through our flagship skincare brand
Koji White
, trusted by customers worldwide on
Amazon, B2B, and online marketplaces
.

We are looking for a
hands-on, detail-oriented Supply Chain & Fulfillment Executive
to strengthen our global operations — ensuring products are always available, orders are fulfilled on time, and logistics costs are optimized.

Key Responsibilities

1. Forecast & Inventory Planning

• Develop and maintain sales forecasts for Amazon FBA (USA, Canada, AU) and domestic B2B
• Analyze historical sales, seasonality, promotions, and campaigns to project demand
• Calculate safety stock and reorder points, considering production + shipping lead times
• Optimize shipment size & frequency to balance
  cash flow vs Amazon storage fees
• Monitor FBA IPI score, restock limits, and inventory health

2. Procurement & Supplier Management

• Manage reorders and sourcing of raw materials & finished goods
• Coordinate with suppliers and manufacturers to ensure production timeline is met
• Negotiate terms and ensure on-time deliveries

3. Fulfillment & Logistics (Amazon FBA + B2B + DTC)

• Plan and execute Amazon FBA replenishments from Thailand to USA warehouses
• Coordinate with freight forwarders and 3PL partners (Air/Sea/Express)
• Prepare and manage shipping docs (Invoice, Packing List, Export Docs, Customs)
• Ensure on-time deliveries for B2B & DTC customers

4. Operations & Reporting

• Implement SOPs for order fulfillment and replenishment processes
• Update ERP/Inventory system (DEAR or equivalent) in real-time
• Create weekly/monthly stock & sales reports for management
• Troubleshoot operational issues with marketplaces (especially Amazon)

Qualifications

• Bachelor's degree in
  Supply Chain, Logistics, Business, or related field
• Minimum 3 years' experience
  in supply chain / logistics / fulfillment (E-commerce experience preferred)
• Strong knowledge of
  Amazon FBA replenishment, 3PL, and international freight forwarding
• Proficient in Excel / Google Sheets
  ; ERP experience (DEAR, NetSuite, or similar) is a plus
• Strong English communication (TOEIC 700+ or equivalent)
• Highly organized, proactive, problem-solving mindset
• Ability to thrive in a
  fast-paced SME environment

KPI / Success Metrics

• Stock Availability Rate:
  ≥ 95% across all channels
• Logistics Cost Efficiency:
  Optimize freight cost per CBM/Unit by 10% within 6 months

What You'll Gain

• Ownership of
  end-to-end supply chain & fulfillment
  in a global E-commerce brand
• Career growth opportunity to
  Supply Chain Manager
• Work directly with the Founder & cross-functional teams (Marketing, Ops, Finance)
• Hybrid working model (WFH every Wednesday)

Benefits

• Life & Medical insurance
• Provident fund
• Flexible Benefits Package (Beauty, Books, Online Courses)
• Birthday Leave + Gift
• Free vegetarian meal weekly
• Company Trip & Team Activities

• Modern coworking-style office (coffee, snacks, chill zone)

• Note: Performance Bonus scheme will be considered in the future as the business scales.