230 Delivery Manager jobs in Thailand

Delivery Manager is responsible for planning, organizing, and directing the completion of specific projects for an organization while ensuring these projects are on time, on budget, and within scope. To coordinate the successful delivery of enterprise technology functions by providing reports/dashboards on progress to aid better management insight and decision-making.

Responsibilities

•Own the enterprise technology reporting process on the day-to-day basis to ensure that information is accurate and timely for executive decisioning

•Responsible for the administration of all documentation and maintenance of management tool (i.e. user set-up, creating group pages)

•Liaise and collaborate with product owners/platform leads to ensure that the activities, issues and risks are tracked and escalated

•Plan, design and execute the delivery of projects from project initiation to transition to operations

•Responsible to deliver projects on time and within budget to meet desired business objectives

•Ensure that a release delivers the expected outcomes and value for the customer

•Ensure that all release and deployment packages can be tracked, installed, tested, verified and backed out

Qualifications

•
5 - 10 years
experience in project/program management or working in software development project

•Capacity to manage high stress situations and meet tight deadlines

•Strong communication (written and oral), interpersonal skills and ability to manage people to meet project goals

•Ability to make key decisions, resolve conflicts and navigate complex environments

•Hold a relevant project management certification (PMP), agile frameworks (Scrum, Kanban), and familiar with project management tools (JIRA, Confluence)

Key Responsibilities:

• Fully responsible for project scope, resource, time and deliverables quality.
• Accountable for stake holder relationship and expectation in term of both new features development and as-is features maintenance.
• Work very closely with technical lead (TL) to ensure appropriate technology and solution are used efficiently and in line with  company standards
• Drive and manage quality and performance of software deliverables. Lead the issue resolution / workaround plus oversee technical issues in the future.
• Work with stakeholders to define project scope, objective, dependencies, and timeline.
• Estimate resources and cost to reach objective and manage resources in an effective and efficient on resources capability.
• Prepare budget and track project costs to meet budget plan and prepare the financial and procurement documents for both purchaser and vendor contract.
• Manage backlogs prioritization, resources utilization and Release Planning.
• Monitor, track, and control project progress, resolve issues, blockers, conflicts, dependencies, and critical path deliverables.

Qualifications:

• Bachelor's Degree / Master's Degree in IT, Computer Engineer, Computer Science, Management Information System or related fields.
• More than 15 years' experience in IT project management, IT Software delivery or IT consulting.
• Knowledge of fundamental Project Management processes, methodologies, tools, and techniques.
• Experience in Software Development in Banking or Financial / Insurance Industry.
• Strong communication and presentation skills.
• Strong problem solving and analytical skills.

• All positions require a criminal background check.

Digital & Technology

Date: 11 Sept 2025

Location:
Bangkok, Thailand

Company: Kiatnakin Phatra Bank Public Company Limited

Position: Delivery Manager

Key Responsibilities:

1.Fully responsible for project scope, resource, time and deliverables quality.

2.Accountable for stake holder relationship and expectation in term of both new features development and as-is features maintenance.

3.Work very closely with technical lead (TL) to ensure appropriate technology and solution are used efficiently and in line with company standards

4.Drive and manage quality and performance of software deliverables. Lead the issue resolution / workaround plus oversee technical issues in the future.

5.Work with stakeholders to define project scope, objective, dependencies, and timeline.

6.Estimate resources and cost to reach objective and manage resources in an effective and efficient on resources capability.

7.Prepare budget and track project costs to meet budget plan and prepare the financial and procurement documents for both purchaser and vendor contract.

8.Manage backlogs prioritization, resources utilization and Release Planning.

9.Monitor, track, and control project progress, resolve issues, blockers, conflicts, dependencies, and critical path deliverables.

Qualifications:

• Bachelor's Degree / Master's Degree in IT, Computer Engineer, Computer Science, Management Information System or related fields.
• More than 15 years' experience in IT project management, IT Software delivery or IT consulting.
• Knowledge of fundamental Project Management processes, methodologies, tools, and techniques.
• Experience in Software Development in Banking or Financial / Insurance Industry.
• Strong communication and presentation skills.
• Strong problem solving and analytical skills.

Delivery Manager is responsible for planning, organizing, and directing the completion of specific projects for an organization while ensuring these projects are on time, on budget, and within scope. To coordinate the successful delivery of enterprise technology functions by providing reports/dashboards on progress to aid better management insight and decision-making.

Key Responsibilities :

• Own the enterprise technology reporting process on the day-to-day basis to ensure that information is accurate and timely for executive decisioning
• Responsible for the administration of all documentation and maintenance of management tool (i.e. user set-up, creating group pages)
• Liaise and collaborate with product owners/platform leads to ensure that the activities, issues and risks are tracked and escalated
• Plan, design and execute the delivery of projects from project initiation to transition to operations
• Responsible to deliver projects on time and within budget to meet desired business objectives
• Ensure that a release delivers the expected outcomes and value for the customer
• Ensure that all release and deployment packages can be tracked, installed, tested, verified and backed out

Qualifications and Experiences Required :

• 6+ years experienced in project/program management or working in software development project
• Capacity to manage high stress situations and meet tight deadlines
• Strong communication (written and oral), interpersonal skills and ability to manage people to meet project goals
• Ability to make key decisions, resolve conflicts and navigate complex environments
• Hold a relevant project management certification (PMP), agile frameworks (Scrum, Kanban), and familiar with project management tools (JIRA, Confluence)

Benefits :

• Hybrid Working Arrangement
• World-Class Development Program
• Performance Bonus
• Vacation Leave 15 Days + Maternity Leave
• MacBook Provided
• Housing Loan
• Life Insurance/ Health Insurance/ Dental Care
• Jetts Fitness (Corporate rate and privilege)
• Opportunity to be a part of team that drives Thailand Digital Economy (The contributor of the great impact to millions of Thai people through digital platforms e.g. PaoTang App. and Krungthai Next App)

Working Location :

The ParQ ชั้น 5, 9-10 (Hybrid Work)

ติดกับ MRTสถานีศูนย์การประชุมแห่งชาติสิริกิติ์ ทางออกที่ 2

Service Delivery Manager

Core Purpose:

The Service Delivery Manager will be responsible for overseeing the delivery and performance of IT services to ensure they meet agreed-upon service levels and business expectations. This role acts as a key liaison between IT teams and business stakeholders, managing IT service management (ITSM) processes, SLA adherence, and continuous improvement initiatives within the bank's IT operations.

Key Responsibilities:

• Manage and oversee IT service delivery processes including Incident, Problem, Change, and Request Management in alignment with ITIL best practices.
• Ensure IT services meet defined SLAs, and track/report on KPI and service performance to stakeholders regularly.
• Facilitate and lead Change Advisory Board (CAB) meetings for change approval and risk mitigation.
• Coordinate and lead major incident management activities, ensuring timely resolution and communication.
• Drive continuous service improvement initiatives based on trend analysis and root cause investigations.
• Oversee the Network Operations Center (NOC) team to ensure effective 24×7 service monitoring and first-level incident handling.
• Collaborate with Infrastructure, Cloud, Application, and IT Support teams to ensure smooth service operations and escalation management.
• Maintain and update IT service documentation, runbooks, and communication protocols.
• Manage vendor relationships related to service delivery and escalate contractual issues as needed.
• Support audit and compliance activities related to IT service management processes.

Essential Qualifications:

• Bachelor's degree in Information Technology, Business Administration, or related field.
• Minimum 5 years of experience in IT service management or service delivery roles, with at least 2 years in a managerial position.
• Strong knowledge of ITIL framework and ITSM best practices.
• Proven experience managing SLAs, major incidents, and change management processes.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to coordinate cross-functional teams and manage multiple priorities effectively.
• Experience with ITSM tools such as Jira Service Management, ServiceNow, or BMC Remedy.
• Familiarity with BOT regulatory requirements and ISO 27001 standards is a plus.
• Relevant certifications such as ITIL Foundation or ITIL Practitioner are highly desirable.

Key Responsibilities

Business & Solution Alignment

Collaborate with business and architecture teams to translate business requirements into actionable software solutions

Partner with Principal Architect to ensure solution feasibility and alignment with technical standards

Create solution proposals and technical specifications that balance business needs with technical constraints

Facilitate requirement gathering sessions and solution design workshops

Ensure delivered solutions meet business objectives and ROI targets

Delivery Excellence

Work closely with development teams to ensure on-time delivery with uncompromising quality standards

Implement and monitor delivery processes that guarantee predictable, high-quality outcomes

Drive sprint planning, release management, and delivery ceremonies

Remove blockers and resolve conflicts to maintain delivery momentum

Establish quality gates and acceptance criteria aligned with business requirements

Stakeholder Management & Sales Support

Deliver compelling presentations to C-level stakeholders on solution capabilities and delivery status

Support business development and sales teams with solution presentations during client pitches

Create and present technical demos that showcase our capabilities to prospects

Serve as technical authority during RFP responses and proposal development

Build confidence with stakeholders through clear communication of complex technical concepts

Vendor & Partnership Management

Coordinate with external vendors to integrate third-party solutions into our delivery pipeline

Manage vendor relationships, SLAs, and delivery commitments

Evaluate build vs. buy decisions with total cost of ownership analysis

Ensure vendor deliverables meet our quality standards and timelines

Negotiate technical requirements and delivery schedules with external partners

Resource Planning & Budgeting

Develop accurate resource plans for software delivery initiatives

Create and manage program budgets, tracking actuals vs. forecasts

Optimize resource allocation across internal teams and external vendors

Provide capacity planning insights for pipeline opportunities

Identify and justify investments in tools, training, or additional resources

Risk Management

Identify, assess, and mitigate risks throughout the software delivery lifecycle

Maintain risk registers with clear mitigation strategies

Proactively communicate risks to stakeholders with recommended actions

Implement early warning systems for delivery risks

Conduct post-mortems to prevent recurring issues

Required Qualifications

Experience

8+ years in software delivery, solution architecture, or technical program management

Proven track record of managing complex software deliveries from concept to production

Experience presenting technical solutions to executive and customer audiences

Demonstrated success supporting sales/pre-sales technical activities

Background in vendor management and multi-party solution delivery

Technical Skills

Strong understanding of software architecture patterns and design principles

Hands-on development background with ability to assess technical feasibility

Experience with full-stack development and system integration

Proficiency with modern delivery tools and methodologies

Understanding of modern development practices including agile methodologies, DevOps, and quality processes

Business & Communication Skills

Exceptional presentation skills - comfortable presenting to CEOs, CTOs, and boards

Ability to create compelling visual narratives for technical solutions

Experience translating business requirements into technical specifications

Strong commercial awareness with understanding of software economics

Proven ability to support sales pursuits and win deals

We're looking for a Senior Delivery Manager who's passionate about helping teams succeed In this role, you'll drive multiple product initiatives, working closely with cross-functional partners to deliver significant outcomes. You'll help build how we plan, collaborate, and improve—making sure our work stays focused, efficient, and impactful.

We believe delivery is a team sport. You'll guide technical projects from start to finish, support teams in solving problems, and make sure we're always learning and improving. If you love working with people, solving sophisticated challenges, and making things happen—this role is for you

What You'll Be Doing

You'll lead delivery across several product areas, helping teams stay aligned and focused. We'll count on you to:

• Build and manage delivery plans that help teams stay on track.
• Partner with product owners, architects, and engineers to keep communication clear and goals visible.
• Spot risks early and help teams navigate them with confidence. Share updates with stakeholders and make sure everyone's in the loop.
• Coordinate across teams to manage dependencies and keep things moving. Support team performance by removing blockers and encouraging collaboration.
• Look for ways to improve how we work—because we're always learning

What You'll Bring

We're excited to meet candidates who bring:

• Experience leading large-scale software delivery across multiple projects.
• Familiarity with project management frameworks like PRINCE2 or PMP and Project, Agile approaches like Scrum or Kanban, and Portfolio Management tools (PPM)
• Strong communication skills—you know how to tailor your message for different audiences.
• A collaborative attitude and the ability to build positive relationships with partners in global, cross-functional teams
• A data-informed approach to decision-making.
• A relevant degree or experience.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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Job Description
Expect more. Connect more. Be more at Diebold Nixdorf.
Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

As the Customer Delivery Manager …

• You are accountable for the delivery of end-to-end Services to Banking customers and for the delivery of high-quality services.
• You ensure support and delivery processes are in place to meet contractual commitments, while maximizing gross profit and gross margin.
• You act as a key member of the Account team.
• You work with the Account Manager to ensure that commitments made to the customer are achievable and align to the financial goals set.
• You are empowered to make decisions which drives customer success and gross profit and works closely with other delivery units to remediate customer escalations. Works in partnership with Segment in identifying any opportunities to grow the company footprint within respective accounts.

Responsibilities

• Achieving Service Level Agreement.
• Improving Customer satisfaction through NPS surveys and other customer sat reviews.
• Managing Commercial and Incident escalations.
• Account owner of the Incident, Request, Change and Escalation processes.
• Effectively communicate to our stakeholders.
• Ability to work as Project Manager for the acumen to ensure project related commitments to customers are delivered on time and to the quality levels desired.
• Manage internal delivery units to drive outcomes and resolve customer escalations
• Building strong relationships with our customers as well as internal delivery units to ensure efficient outcomes.
• Develop a clear awareness of revenue and costs within their respective accounts to ensure there is a healthy Gross Margin delivered

Qualifications
Must Have:

• Ideally 2+ years' experience in customer facing roles
• Experience managing complex Service Contracts and ability to understand legal agreements
• Commercial acumen – management of Profit & Loss Accounts and Cost Centre's
• Bacheloor or equivalent studies

Nice to have:

• Banking Operations background
• Understanding of Banking and Services e.g. Bank Self Service Devices.
• Ability to work remotely whilst working within a Matrix Management Structure
• Strong Team Player
• English Communication skills

About Us
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

• To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found
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