What Jobs are available for Delivery Manager in Thailand?

Delivery Manager is responsible for planning, organizing, and directing the completion of specific projects for an organization while ensuring these projects are on time, on budget, and within scope. To coordinate the successful delivery of enterprise technology functions by providing reports/dashboards on progress to aid better management insight and decision-making.

Responsibilities

•Own the enterprise technology reporting process on the day-to-day basis to ensure that information is accurate and timely for executive decisioning

•Responsible for the administration of all documentation and maintenance of management tool (i.e. user set-up, creating group pages)

•Liaise and collaborate with product owners/platform leads to ensure that the activities, issues and risks are tracked and escalated

•Plan, design and execute the delivery of projects from project initiation to transition to operations

•Responsible to deliver projects on time and within budget to meet desired business objectives

•Ensure that a release delivers the expected outcomes and value for the customer

•Ensure that all release and deployment packages can be tracked, installed, tested, verified and backed out

Qualifications

•
5 - 10 years
experience in project/program management or working in software development project

•Capacity to manage high stress situations and meet tight deadlines

•Strong communication (written and oral), interpersonal skills and ability to manage people to meet project goals

•Ability to make key decisions, resolve conflicts and navigate complex environments

•Hold a relevant project management certification (PMP), agile frameworks (Scrum, Kanban), and familiar with project management tools (JIRA, Confluence)

Delivery Manager is responsible for planning, organizing, and directing the completion of specific projects for an organization while ensuring these projects are on time, on budget, and within scope. To coordinate the successful delivery of enterprise technology functions by providing reports/dashboards on progress to aid better management insight and decision-making.

Key Responsibilities :

• Own the enterprise technology reporting process on the day-to-day basis to ensure that information is accurate and timely for executive decisioning
• Responsible for the administration of all documentation and maintenance of management tool (i.e. user set-up, creating group pages)
• Liaise and collaborate with product owners/platform leads to ensure that the activities, issues and risks are tracked and escalated
• Plan, design and execute the delivery of projects from project initiation to transition to operations
• Responsible to deliver projects on time and within budget to meet desired business objectives
• Ensure that a release delivers the expected outcomes and value for the customer
• Ensure that all release and deployment packages can be tracked, installed, tested, verified and backed out

Qualifications and Experiences Required :

• 6+ years experienced in project/program management or working in software development project
• Capacity to manage high stress situations and meet tight deadlines
• Strong communication (written and oral), interpersonal skills and ability to manage people to meet project goals
• Ability to make key decisions, resolve conflicts and navigate complex environments
• Hold a relevant project management certification (PMP), agile frameworks (Scrum, Kanban), and familiar with project management tools (JIRA, Confluence)

Benefits :

• Hybrid Working Arrangement
• World-Class Development Program
• Performance Bonus
• Vacation Leave 15 Days + Maternity Leave
• MacBook Provided
• Housing Loan
• Life Insurance/ Health Insurance/ Dental Care
• Jetts Fitness (Corporate rate and privilege)
• Opportunity to be a part of team that drives Thailand Digital Economy (The contributor of the great impact to millions of Thai people through digital platforms e.g. PaoTang App. and Krungthai Next App)

Working Location :

The ParQ ชั้น 5, 9-10 (Hybrid Work)

ติดกับ MRTสถานีศูนย์การประชุมแห่งชาติสิริกิติ์ ทางออกที่ 2

• All positions require a criminal background check.

Digital & Technology

Date: 11 Sept 2025

Location:
Bangkok, Thailand

Company: Kiatnakin Phatra Bank Public Company Limited

As a Service Delivery Manager at NTT DATA in Bangkok, you will lead and oversee the delivery of IT services (End User Support, infrastructure, IT Asset Management, and Procurement) at a single client in the Asia-Pacific region. You act as the principal interface between clients, internal technical teams (onsite, offshore) and vendors. You ensure that services meet or exceed SLAs, maintain client satisfaction, control costs and drive continuous improvement.

Position overview:

• Ensure the stability, reliability, and quality of ongoing service operations
• Drive performance in accordance with contractual obligations, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs)
• Lead and manage escalations, ensuring timely resolution and effective communication with clients and internal teams
• Identify, assess, and mitigate risks to maintain uninterrupted service delivery.
• Promote continuous improvement, efficiency, and innovation across delivery processes and operations
• Conduct regular governance and performance reviews, presenting operational insights, risk assessments, and improvement plans
• Collaborate closely with technical, delivery, and support teams to resolve issues, plan changes, and enhance overall service performance
• Monitor and report on service metrics, analyse trends, and recommend proactive improvements
• Oversee budgeting, resource planning, and contract management to ensure operational and financial efficiency
• Engage strategically with clients to align service delivery with business goals, explore enhancement opportunities, and support account growth initiatives

Requirements:

• Bachelor's degree in relevant field
• 3 - 5+ years in IT service delivery & operations, preferably in managed services or outsourcing
• Strong ITIL & service management knowledge
• Excellent client management and communication skills
• Proven leadership with cross-functional, multi-location teams
• Advanced verbal and written communication skills in both Thai and English
• Travel including overnight domestic or international trips may be required

Job Description Summary
Job Description
The Principle Delivery Manager is a pivotal part of the services organization who:

• Works across multiple projects for this aspect of the GEV portfolio;
• Will supervise and be technically accountable for projects via the Delivery Managers who will technically deliver each project
• Where needed, provide expert advice to the Inquiry To Order (ITO) team on all delivery matters across the portfolio and ensure consistency from ITO to Order To Remittance (OTR)
• They will cultivate relationships with customers and with internal stakeholders Play a key leadership role in defining, implementing and maintaining the internal Project team's best practices and delivery standards across existing and new opportunities

Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgement.

Key Responsibilities

• Work with the Principle Project Manager or Project Manager through close coordination for scope management, schedule, risk management, and quality management.
• Accountable for successful delivery of technical scope items to meet the schedule, cost and quality commitments.
• Project Execution control: Build effective Work Breakdown Structures (WBS) .
• Manage project teams to drive project deliverables
• Communicate effectively with Principle Project Manager, Architects, Customer, Project teams (APAC and global) and commercial team
• Utilize GEV Product knowledge and expertise to drive excellence in execution through continuous improvement, change management (costs base reduction, lead time reduction, productivity improvement, quality improvement)
• Agile mindset and ability to work with one or more Scrum Teams (Region and Global team) to execute and deliver solutions for our customers
• Good understanding of DevOps concepts, such as automated builds, automated deployments and automated tests, to lead customers and apply those concepts to your daily deliverables
• Validate project scope review in coordination with the Solution Design team identifying, documenting, and estimating any change requests (CR) or project risks with mitigation plans.
• Assist in the tendering process for project proposals or CRs working with the Customer Engagement team/resource managers to validate scope and estimates as well as reviewing each proposal with the customer.
• Ability to take ownership of issues and get them resolved using self-driven initiative

Qualifications/Requirements

• Bachelor's or Master degree in Information Technology, Computer Science, Physics, Electrical Engineering, or related Engineering Discipline from an accredited university.
• Essential to the success of this role is strong electricity industry knowledge in AEMS (Advance Energy Management System) and ADMs (Advance Distribution Management System) areas coupled with at least 10 years relevant work experience in a similar capacity .
• Experience in software development and a strong understanding of the Software Development Life Cycle (SDLC ) and integrating custom solutions into a product, in our case the GEV GridOS product is also essential.
• Ability to demonstrate strong analytical, management and communication skills as this role would require you to effectively articulate complex technical topics with internal and external stakeholders
• You understand how to trace a requirement to a design specification and the test plans / cases.
• You are comfortable automating processes and utilizing or building scripting solutions to support product solutions.
• You are highly familiar with emerging energy industry trends and implications on utility clients in the area of GEV portfolio

Desired Characteristics
Teamwork.

• You are a natural collaborator and demonstrate a "we before me" attitude.

Problem Solving.

• You can quickly understand and analyze various approaches and processes and are able to configure solutions to client needs given existing product functionality. You have the ability to drill down to the details, obtaining the right level of specificity for your team. You can creatively solve complex problems.

Communication.

• Strong written and verbal communication style. Can effectively share complex technical topics with various levels of audience.

Growth Mindset.

• You are deeply curious and love to ask questions. You're a lifelong learner.

Client Focus.

• You enjoy being in front of clients, listening to their needs. You are deeply focused on ensuring their success. You can create powerful user stories detailing the needs of your clients.

Innovation.

• A genuine interest in new tools and technology. You learn new software quickly without extensive documentation or hand holding.

* *Additional Information*
*Relocation Assistance Provided:
No

• This is a remote position

About the Role:

Lead and manage the cybersecurity support team, define strategy and KPIs, ensure high-quality service delivery, oversee incident management, and coordinate with clients and stakeholders to align services with organizational goals.

Job Description:

• Define strategic direction, goals, and KPIs for the cybersecurity support team in alignment with organizational objectives.
• Lead team Leaders and senior engineers/analysts to build a high-performing team with strong technical skills and leadership capabilities.
• Manage resources, budgets, and workforce allocation to ensure efficient operations and high-quality service delivery.
• Oversee critical cybersecurity incident management, provide executive reporting, and monitor long-term remediation plans.
• Develop and improve support and issue management processes to establish organizational standards.
• Evaluate and promote the adoption of technologies and best practices for supporting solutions across multiple projects and clients.
• Coordinate with clients, presales teams, and project teams to ensure services align with customer requirements and organizational strategy.
• Monitor and analyze emerging threats and technologies to incorporate innovations into services and team operations.

Qualifications:

• Bachelor's degree in Computer Engineering, Computer Science, Information Technology, or a related field (Master's degree preferred).
• At least 10 years of experience in the IT industry, with 3–5 years in a management role.
• Strong knowledge of systems, networking, cybersecurity, and cloud technologies.
• Excellent English communication, presentation, and executive stakeholder management skills.
• Proven experience in budget management, resource allocation, and executive reporting.
• Strategic leadership with strong problem-solving and decision-making abilities.

Preferred Certifications:

• CISSP – Certified Information Systems Security Professional
• CISM – Certified Information Security Manager
• CISA – Certified Information Systems Auditor
• CEH – Certified Ethical Hacker
• ITIL 4 – for Service Delivery Management
• Cloud Security Certifications – e.g., AWS Security, Azure Security, GCP Security

Employee Benefits:

• Social Security
• Provident Fund
• Group Insurance
• Long Service Awards
• Annual Bonus / Performance Bonus
• Annual Health Checkups
• Company Trip
• 5-Day Work Week (off on Saturday and Sunday)
• Flexible Working Hours

We're looking for a
Senior Delivery Manager
who's passionate about helping teams succeed In this role, you'll drive multiple product initiatives, working closely with cross-functional partners to deliver significant outcomes. You'll help build how we plan, collaborate, and improve—making sure our work stays focused, efficient, and impactful.

We believe delivery is a team sport. You'll guide technical projects from start to finish, support teams in solving problems, and make sure we're always learning and improving. If you love working with people, solving sophisticated challenges, and making things happen—this role is for you

What You'll Be Doing
You'll lead delivery across several product areas, helping teams stay aligned and focused. We'll count on you to:

• Build and manage delivery plans that help teams stay on track.
• Partner with product owners, architects, and engineers to keep communication clear and goals visible.
• Spot risks early and help teams navigate them with confidence. Share updates with stakeholders and make sure everyone's in the loop.
• Coordinate across teams to manage dependencies and keep things moving. Support team performance by removing blockers and encouraging collaboration.
• Look for ways to improve how we work—because we're always learning

What You'll Bring
We're excited to meet candidates who bring:

• Experience leading large-scale software delivery across multiple projects.
• Familiarity with project management frameworks like PRINCE2 or PMP and Project, Agile approaches like Scrum or Kanban, and Portfolio Management tools (PPM)
• Strong communication skills—you know how to tailor your message for different audiences.
• A collaborative attitude and the ability to build positive relationships with partners in global, cross-functional teams
• A data-informed approach to decision-making.
• A relevant degree or experience.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership
,
Excellence
and
Change
underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Job Description
Expect more. Connect more. Be more at Diebold Nixdorf.
Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

As the Customer Delivery Manager …

• You are accountable for the delivery of end-to-end Services to Banking customers and for the delivery of high-quality services.
• You ensure support and delivery processes are in place to meet contractual commitments, while maximizing gross profit and gross margin.
• You act as a key member of the Account team.
• You work with the Account Manager to ensure that commitments made to the customer are achievable and align to the financial goals set.
• You are empowered to make decisions which drives customer success and gross profit and works closely with other delivery units to remediate customer escalations. Works in partnership with Segment in identifying any opportunities to grow the company footprint within respective accounts.

Responsibilities

• Achieving Service Level Agreement.
• Improving Customer satisfaction through NPS surveys and other customer sat reviews.
• Managing Commercial and Incident escalations.
• Account owner of the Incident, Request, Change and Escalation processes.
• Effectively communicate to our stakeholders.
• Ability to work as Project Manager for the acumen to ensure project related commitments to customers are delivered on time and to the quality levels desired.
• Manage internal delivery units to drive outcomes and resolve customer escalations
• Building strong relationships with our customers as well as internal delivery units to ensure efficient outcomes.
• Develop a clear awareness of revenue and costs within their respective accounts to ensure there is a healthy Gross Margin delivered

Qualifications
Must Have:

• Ideally 2+ years' experience in customer facing roles
• Experience managing complex Service Contracts and ability to understand legal agreements
• Commercial acumen – management of Profit & Loss Accounts and Cost Centre's
• Bacheloor or equivalent studies

Nice to have:

• Banking Operations background
• Understanding of Banking and Services e.g. Bank Self Service Devices.
• Ability to work remotely whilst working within a Matrix Management Structure
• Strong Team Player
• English Communication skills

About Us
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

• To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found
here -

Job description

• Design and oversee high-level architecture direction across squads, in alignment with long-term platform strategy and scalability.
• Actively support the squads in identifying and removing impediments to ensure successful and timely Sprint and Release delivery.
• Provide regular progress updates and facilitate stakeholder review meetings to align expectations and manage communication.
• Support and coordinate testing processes when required, including test planning, execution, and defect management.
• Participate in the product visioning and concept development stages with business and technical stakeholders, and deliver training on new solutions where needed.
• Manage and groom the product backlog: ensure items are clearly defined, prioritized, and technically feasible.
• Provide input on infrastructure and system capacity needs, ensuring scalability and future readiness of sales and service channels.
• Drive continuous improvement initiatives for all service-related processes, ensuring high system availability and performance.
• Ensure all services under your responsibility meet target Service Levels (SLAs, uptime), and that incidents are managed with effective root cause analysis and corrective/preventive actions.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Systems, or a related field.
• Minimum 12 years of experience in software development team lead, solution architecture, or IT delivery.
• Proven experience managing digital platforms related to CRM, campaign management, or sales/service systems.
• Strong understanding of enterprise architecture, APIs, and platform design.
• Excellent communication and facilitation skills — able to work across business, operations, and technical teams.
• Strong problem-solving skills and ability to connect business requirements with technical implications.
• Experience working in agile delivery environments, with an ability to manage multiple squads or vendor teams.
• Experience in the banking or financial services industry is an advantage