141 District Management jobs in Thailand
Regional Manager
Posted today
Job Viewed
Job Description
Connect with us to connect the world.
12Go, being a part of Travelier group, is the leading multimodal online travel agency based in Bangkok, Thailand. Founded in 2012, we offer train, flight, bus, and ferry tickets, as well as transfers, insurance, and other travel products globally.
Providing trips for customers in almost 100 countries around the world, the Supply team represents more than 10 nationalities - if you're seeking a multicultural workplace and an exciting career, welcome aboard
Requirements
- 5+ years of experience in Business Development, Sales, or Account Management, preferably in the travel, transportation, or OTA (online travel agency) industry.
- Proven track record of driving revenue growth and expanding market share within a defined region.
- Experience in managing cross-functional teams and working closely with Operations, Marketing, and Product.
- Strong leadership background with at least 3+ years of managing and developing business development teams (3-7 people).
- Demonstrated ability to build and maintain long-term partnerships with top-tier clients.
- Strategic mindset with the ability to define and execute regional growth strategies ("win a country" approach).
- Solid understanding of supplier lifecycle management, from contracting to onboarding and account optimization.
- Analytical skills: ability to interpret data, identify trends, and translate insights into actionable strategies.
- Strong negotiation skills and experience with commercial terms, special deals, and partnership agreements.
- Excellent communication and stakeholder management skills, including working with executives and multiple brands.
- Familiarity with industry-related regulations, tourism trends, competitive landscapes, and macroeconomic factors affecting the region
- Entrepreneurial and proactive approach to identifying growth opportunities
- Fluency in English (additional regional languages are an advantage)
Responsibilities:
- Manage the complete operator lifecycle stages:
- Business Development/Sales: Identify growth opportunities by contracting new transport operators within your region, maintain a healthy sales pipeline, and meet quarterly quotas
- Onboarding new operators (Ops, Data entry, Inventory): Work with cross-functional supply teams to ensure smooth and efficient onboarding of operators (technical, content, marketing alignment) and ensure that prioritizing is set according to the business needs
- Day-to-day Operations (Ops, Data entry, Inventory, Ticketing): Work with cross-functional supply teams to ensure pre-defined SLAs are met, identify region-specific bottlenecks, and suggest solutions
- Account Management: Optimize operator relationships and drive consistent growth (e.g., commercial terms, inventory coverage, content optimization)
- Provide special attention to top-tier clients to ensure satisfaction and long-term retention
- Define and optimize supplier-centric processes aimed at increasing supplier satisfaction
- Leverage our group strengths to ensure Travelier Suite growth (All brands, TMS, Capital):
Present various services/solutions that Travelier can offer as a group and that operators can benefit from:
- TMS: Client Mapping & Engagement Map all relevant clients, organize initial meetings, and engage stakeholders to drive relationships and opportunities within the region
- Special Deals (Capital) Deliver a set number of special deals from your region. Through this great initiative, we are offering our operators funding at a very competitive rate, which should enable them to accelerate their business growth
- Know your region - Own your growth strategy Serve as the main focal point for the region and stay on top of all industry-related updates
- Define and lead your "win a country" strategy, emphasizing quick-win solutions alongside mid- to long-term strategies
- Be familiar with all relevant data related to your region: competitors and threats, distribution channels and opportunities, tourism trends, macro changes, regulations, etc
- Interface with our OTAs
- Work closely with other teams in our organization and serve as the main focal point for different Travelier brand stakeholders (CEOs, Product, Marketing, Customer Support)
- Leading the Business Development Team
- Managing a team of 3-7 Business Development Managers.
- Leading the team to achieve KPIs by tracking key metrics and ensuring they are consistently discussed and optimized.
- Developing team capabilities through mentoring, role modeling, and professional growth initiatives
Benefits
- Engaging work on a product that enables millions of travelers to book their trips daily;
- Full-time remote working - 5 days week, 8 hours per day;
- Development opportunities (budget for self-paced learning, global training workshops, online English language classes, e-learning platforms);
- Internal growth and internal mobility opportunities;
- Competitive annual leave, sick leave, and public holidays;
- Annual company offsite in Thailand;
What should I do to dive into 12Go company culture?
Apply Update your CV and get ready to experience the best interview flow with our top talents.
We can't wait to see you and share this awesome adventure together
Regional Manager
Posted today
Job Viewed
Job Description
Connect with us to connect the world.
12Go, being a part of Travelier group, is the leading multimodal online travel agency based in Bangkok, Thailand. Founded in 2012, we offer train, flight, bus, and ferry tickets, as well as transfers, insurance, and other travel products globally.
Providing trips for customers in almost 100 countries around the world, the Supply team represents more than 10 nationalities - if you're seeking a multicultural workplace and an exciting career, welcome aboard
Requirements- 5+ years of experience in Business Development, Sales, or Account Management, preferably in the travel, transportation, or OTA (online travel agency) industry.
- Proven track record of driving revenue growth and expanding market share within a defined region.
- Experience in managing cross-functional teams and working closely with Operations, Marketing, and Product.
- Strong leadership background with at least 3+ years of managing and developing business development teams (3–7 people).
- Demonstrated ability to build and maintain long-term partnerships with top-tier clients.
- Strategic mindset with the ability to define and execute regional growth strategies ("win a country" approach).
- Solid understanding of supplier lifecycle management, from contracting to onboarding and account optimization.
- Analytical skills: ability to interpret data, identify trends, and translate insights into actionable strategies.
- Strong negotiation skills and experience with commercial terms, special deals, and partnership agreements.
- Excellent communication and stakeholder management skills, including working with executives and multiple brands.
- Familiarity with industry-related regulations, tourism trends, competitive landscapes, and macroeconomic factors affecting the region.
- Entrepreneurial and proactive approach to identifying growth opportunities.
- Fluency in English (additional regional languages are an advantage).
Responsibilities:
Manage the complete operator lifecycle stages:
Business Development/Sales: Identify growth opportunities by contracting new transport operators within your region, maintain a healthy sales pipeline, and meet quarterly quotas.
- Onboarding new operators (Ops, Data entry, Inventory): Work with cross-functional supply teams to ensure smooth and efficient onboarding of operators (technical, content, marketing alignment) and ensure that prioritizing is set according to the business needs
- Day-to-day Operations (Ops, Data entry, Inventory, Ticketing): Work with cross-functional supply teams to ensure pre-defined SLAs are met, identify region-specific bottlenecks, and suggest solutions.
- Account Management: Optimize operator relationships and drive consistent growth (e.g., commercial terms, inventory coverage, content optimization).
- Provide special attention to top-tier clients to ensure satisfaction and long-term retention.
- Define and optimize supplier-centric processes aimed at increasing supplier satisfaction.
2. Leverage our group strengths to ensure Travelier Suite growth (All brands, TMS, Capital):
Present various services/solutions that Travelier can offer as a group and that operators can benefit from:
- TMS: Client Mapping & Engagement
Map all relevant clients, organize initial meetings, and engage stakeholders to drive relationships and opportunities within the region. - Special Deals (Capital)
Deliver a set number of special deals from your region.
Through this great initiative, we are offering our operators funding at a very competitive rate, which should enable them to accelerate their business growth.
3. Know your region - Own your growth strategy
Serve as the main focal point for the region and stay on top of all industry-related updates.
- Define and lead your "win a country" strategy, emphasizing quick-win solutions alongside mid- to long-term strategies.
- Be familiar with all relevant data related to your region: competitors and threats, distribution channels and opportunities, tourism trends, macro changes, regulations, etc.
4. Interface with our OTAs
- Work closely with other teams in our organization and serve as the main focal point for different Travelier brand stakeholders (CEOs, Product, Marketing, Customer Support).
5. Leading the Business Development Team
- Managing a team of 3-7 Business Development Managers.
- Leading the team to achieve KPIs by tracking key metrics and ensuring they are consistently discussed and optimized.
- Developing team capabilities through mentoring, role modeling, and professional growth initiatives.
Engaging work on a product that enables millions of travelers to book their trips daily;
Full-time remote working - 5 days week, 8 hours per day;
- Development opportunities (budget for self-paced learning, global training workshops, online English language classes, e-learning platforms);
- Internal growth and internal mobility opportunities;
- Competitive annual leave, sick leave, and public holidays;
- Annual company offsite in Thailand;
What should I do to dive into 12Go company culture?
Apply Update your CV and get ready to experience the best interview flow with our top talents.
We can't wait to see you and share this awesome adventure together
Regional Manager
Posted today
Job Viewed
Job Description
จบการศึกษาระดับปริญญาตรี ทุกสาขา.
มีประสบการณ์การในการดูแลร้านหรือค้าปลีกอย่างน้อย 5 ปีขึ้นไป.
มีประสบการณ์การในตำแหน่งผู้จัดการเขต ในทุกธุรกิจ อย่างน้อย 3 ปีขึ้นไป.
ใช้คอมพิเตอร์ โปรแกรม MS-Office ได้ (Word, Excel, PowerPoint).
ขับรถยนต์ได้ มีใบอนุญาตขับขี่ มีรถยนต์เป็นของตนเอง.
มีความคิดเชิงวิเคราะห์ สามารถทำการวิเคราะห์เชื่อมโยงในแง่มุมต่างๆ เพื่อช่วยในการตัดสินใจ.
PTG Energy Public Company Limited.
90 CW Tower, Tower A, 33rd Floor, Ratchadaphisek Road,.
Huaykwang, Bangkok 10310.
Job skills required: Excel
Regional Manager
Posted today
Job Viewed
Job Description
รับผิดชอบในการวางแผน กำกับ ควบคุม และบริหารทีมงานในส่วนที่รับผิดชอบ รวมทั้งการวางแผนกลยุทธ์พยากรณ์ยอดขาย และควบคุมการใช้ เพื่อให้เกิดผลกำไรสูงสุดและบรรลุวัตถุประสงค์ เป้าหมาย และนโยบายของบริษัทฯ
บริหารยอดขาย :
- วิเคราะห์และพยากรณ์ยอดขายสาขา Maxmart
- วางแผนกลยทุธ์เพื่อเพิ่มยอดขายและสร้างกำไร
- วิเคราะห์ปัญหา สาเหตุ อุปสรรค กรณีที่ไม่ได้เป้ายอดขาย และหาแนวทางแก้ไข
ติดตามและตรวจสอบการดำเนินงาน :
- ออกตรวจเยี่ยมสาขา Maxmart ในเขตภาคที่รับผิดชอบ
- ติดตามยอดขายและรายงานให ้ผจก.ส่วนสาขา
- ควบคุม ติดตามและตรวจสอบการส่งเสริมการขาย
พัฒนาบุคลากร :
- กำหนดแนวทางในการพัฒนาทีม งาน
- ประชมุชี้แจงและกาหนดเป้าหมายการทางานให้ผู้จัดการเขต
บริหารระบบบริการสาขา :
- ให้คำแนะนา และควบคุมดูแลระบบงานของสาขา
บริหารงบประมาณ ควบคุม ติดตามการใช้งบประมาณให้เป็นไปตามแผนงบประมาณกำหนด
งานอื่นๆที่ได้รับมอบหมาย เช่น ขายบัตรสมาชิก Max Card/Plus, การขายสินค้า Non Oil
คุณสมบัติ :
- จบการศึกษาระดับปริญญาตรี ทุกสาขา
- มีประสบการณ์การในการดูแลร้านหรือค้าปลีกอย่างน้อย 5 ปีขึ้นไป
- มีประสบการณ์การในตำแหน่งผู้จัดการเขต ในทุกธุรกิจ อย่างน้อย 3 ปีขึ้นไป
- ใช้คอมพิเตอร์ โปรแกรม MS-Office ได้ (Word, Excel, PowerPoint)
- ขับรถยนต์ได้ มีใบอนุญาตขับขี่ มีรถยนต์เป็นของตนเอง
- มีความคิดเชิงวิเคราะห์ สามารถทำการวิเคราะห์เชื่อมโยงในแง่มุมต่างๆ เพื่อช่วยในการตัดสินใจ
PTG Energy Public Company Limited
90 CW Tower, Tower A, 33rd Floor, Ratchadaphisek Road,
Huaykwang, Bangkok 10310
Tel: , ต่อ 747
Deputy Regional Manager – Asia
Posted today
Job Viewed
Job Description
Deputy Regional Manager – Asia Operations
Remote in South East Asia, with frequent travel across Asia
Secret Food Tours is an award-winning global food tour company bringing people together through food, culture, and unforgettable experiences. We're looking for a passionate, experienced, and travel-loving professional to join our team as
Deputy Regional Manager for Asia
.
This full-time role is ideal for someone who thrives in hospitality, operations, or tourism management and is excited to grow our presence across Asia. You'll work hand-in-hand with the Regional Manager to oversee daily operations, lead local guide teams, and strengthen partnerships — ensuring every guest leaves with a true taste of the region.
Key Responsibilities
- Act as the right hand to the Regional Manager, overseeing day-to-day operations across multiple Asian cities.
- Recruit, train, and inspire top-performing local tour guides.
- Refine and design engaging food tour itineraries tailored to diverse audiences.
- Build and maintain strong relationships with restaurants, vendors, and partners.
- Monitor tour performance, analyze guest feedback, and uphold the highest quality standards.
- Manage operational and financial metrics, including budgeting, cost control, and reporting.
- Step in as a tour guide when needed — leading by example.
- Stay ahead of culinary and travel trends, integrating them into our experiences.
- Travel frequently to support, train, and audit local teams.
Requirements
- Bachelor's degree in hospitality, tourism, business, or related field.
- 3+ years of experience in hospitality, tourism, or tour operations (managerial experience preferred).
- Strong leadership, organizational, and communication skills.
- Proven ability to manage and motivate multicultural teams across multiple locations.
- Passion for food, travel, and delivering outstanding customer experiences.
- Flexibility to travel frequently and work evenings, weekends, or holidays.
- Comfortable working independently in a fast-paced, remote-first company.
What We Offer
- Competitive salary (up to $30,000/year, depending on experience).
- Performance bonus.
- Paid time off and travel allowances.
- Flexible, fun, and dynamic working environment.
- The chance to shape and scale unique food experiences across Asia.
How to Apply
Send us your resume, general availability, and a cover letter explaining why you're the perfect fit. To confirm you read the description carefully, include the word
"FOODIE"
in your application.
Join us and help share Asia's flavors with the world
District Manager
Posted today
Job Viewed
Job Description
What We're Looking For
- BA, BS and or Food Service degree
- Minimum 5 years' experience in a similar sales leadership or account management role, ideally within the food & beverage industry
- Proven track record of exceeding sales targets and growing key customer accounts
- Strong interpersonal and relationship management skills, with the ability to influence at all levels
- Excellent organization and follow-up skills, attention to detail
- Ability to work independently, under pressure, and with little direction
- Ability to succeed in a competitive environment
- Fluency in English
Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
District Manager
Posted today
Job Viewed
Job Description
Purpose & Overall Relevance for the Organization:
Direct all aspects of retail operations which includes concept shop and factory outlet. Ensure 100% customer satisfaction.
Primary Accountabilities:
- Achieve Sales target for all individual stores
- Develop and implement strategies to optimize store performance and drive sales growth
- Analyze, report the store performance such as sales, inventory levels, and customer satisfaction to identify areas for improvement.
- Manage the controllable operating expenses to keep within the agreed budget.
Operation Management:
Oversee the day-to-day operations of multiple retail stores within the district.
- Ensure compliance with company policies, procedures, and standards across all locations.
Team Leadership and People Development:
Recruit, train, and develop store managers and other staff members within the district.
- Provide guidance, coaching, and support to store managers to help them achieve their targets and develop their skills.
- Foster a positive and collaborative work environment that promotes teamwork, accountability, and employee engagement.
- Conduct regular performance evaluations and provide feedback to employees to encourage continuous improvement
Customer Service and Satisfaction
Uphold high standards of customer service and ensure that all employees are trained to deliver exceptional customer experiences.
- Address customer complaints and escalations in a timely and professional manner, striving to resolve issues to the satisfaction of the customer and the company.
- Implement initiatives to enhance customer satisfaction and loyalty, such as loyalty programs, customer feedback mechanisms, and special events.
- Lead store personnel to consistently deliver excellent customer service by always ensuring a good management presence on the selling floor.
Sales and Marketing:
Collaborate with the marketing department to develop and implement sales and promotional strategies that drive foot traffic and increase sales.
- Monitor competitor activity and market trends to identify opportunities for growth and differentiation.
- Ensure that stores are effectively merchandised and that product displays are visually appealing to customers.
Secondary Accountabilities:
- Maintain an effective stock management system to maximize sales and profitability.
- Prepare sales forecast for the retail segment. Order products to meet customer demand and forecasted sales volume. Follow up on orders.
- Ensure that all products are properly handled and displayed according to company standards.
- Create manpower plan & labor schedules for retail segment,
- To be a leader in training and setting monthly meeting for shop managers, as well as setting special training program for retail team constantly.
- Provide competitors' intelligence.
- Ensure 100% customer satisfaction at the retail segment. Manage customer complaints proactively. Report all customer complaints to all concerned parties and senior management consistently and systematically. Recommend actions to solve customer complaint on a long-term basis.
Key Relationships:
- Marketing Team
- Finance Team
- HR and Recruitment
- Warehouse
- Store Staffs
- Landlord
Knowledge, Skills and Abilities:
- Retail management
- Leadership
- People management
- Training skill
- System & Process management
- Communication with others
- Manage relationship & diversity
- Planning and Organizing
- Analysis and problem solving
- Results orientation
Requisite Education and Experience/Minimum Qualifications:
- University Degree, BA or MBA preferred.
- 5+ years of experience in retail management, with at least 3 years in a district or regional management role.
- Proven track record of driving sales growth and achieving operational targets.
- Strong leadership and team-building skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in Microsoft Office suite and retail management software.
- Willingness to travel within the designated district as needed.
- Proficiency in both English and Thai language
Be The First To Know
About the latest District management Jobs in Thailand !
District Manager
Posted today
Job Viewed
Job Description
Job Description
About us
With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future.
Join us to create a career worth celebrating.
Diageo Moet Hennessy Thailand
is the leading International Spirits company in Thailand with strong brands and market share position. We are a joint venture between the world's leading premium spirits company (Diageo plc) and the world's leading luxury wine and spirits company (Moet Hennessy). Our brands Johnnie Walker, Smirnoff, Baileys, J&B, Captain Morgan, Tanqueray, Moet & Chandon etc.
Since our establishment in 1983, Diageo Moet Hennessy (Thailand) Limited has come a long way. With our operational focus on delivering the highest level of customer satisfaction, we have become the prominent market leader in premium, deluxe and super deluxe drinks. Our extraordinary people, with their courage and determination, have made our journey a successful one.
Looking for inspiration, start your amazing journey with us
About The Function
Be a part of sales management responsible for setting territory direction and strategies to ensure the achievement of sales performance target and revenue
What You Will Be Accountable For
- Develop and prepare business plan and strategies for assign territory
- Is accountable to deliver sales target with forecast monthly Sell in and Sell out
- Identify sales growth & opportunity in assign territory
- Take accountability for overall management of Diageo's sales team, including Distributor sales representative in responsible territory to ensure effective distribution, execution with sell out mindset
- Supporting Distributors who sell directly to the consumers or resellers/third party partners who sell directly to the consumers within a given territory
- Develop and Manage key On-Trade customer as a strategic business partners
- Work closely with Customer planning and Customer excellence team to drive consumer engagement and perfect execution in outlet
- Make decision and solve problem under scope of responsibility base on Diageo's policies, procedures and department plan guidance from Line Manger
- Proper manage and control assign commercial budget
What You Need To Bring To This Role
- Bachelor's degree or higher in Marketing, Business Management or related field
- Minimum of 8-10 years' working experience especially in field sales (experience in either beverage/ food/ FMCG is an advantage)
- Strong authorized dealer management skills, commercial selling skills, negotiation & commercial problem solving.
- Having proven success in managing field sales or dealer and significant experience across multiple retail channels (i.e traditional trade, on & off trade, distributor model and modern trade)
- Strong and broad track record in Commercial with experience of leading strategic planning with customers and P&L accountability.
- Have experiences to manage distributor or authorized dealer model
- Good command in English/ Ms Office
- Able to travel often and work flexible time
Flexible Working Statement
Flexibility is key to our success. Talk to us about what flexibility means to you so that you're supported to manage your wellbeing and balance your priorities from day one.
Diversity statement
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.
Worker Type
Regular
Primary Location:
Bangkok
Additional Locations :
Job Posting Start Date
District Manager
Posted today
Job Viewed
Job Description
District Manager (DM) lead teams of Account Managers (AMs) to drive profitable growth and superior customer service in the Food & Beverage sector. DM focus on coaching their teams, managing business performance, fostering strong customer relationships to enhance division margins, and ensuring safety compliance
- Safety leadership:
To create and maintain a safety culture by ensuring employees are trained, follow safety guidelines, and report incidents, acting as safety champions for both employees and customers.
- Business planning and performance:
To manage district sales and profitability targets, lead deployment of divisional programs, monitor market trends, and ensure achievement of sales and margin goals through structured business reviews and action plans.
- Customer and account management:
To ensure contract compliance, optimize account profitability, maintain customer relationships at multiple levels, and coach teams to deliver value through service reporting and business reviews while addressing at-risk customers proactively.
- Talent development and prospecting:
To hire the right candidate, develop, and engage their teams through feedback and collaborative environments, while also driving new business by managing prospecting efforts (pipeline, GtW, TVD), proposals, trials, and contract negotiations in partnership with internal teams.
What we're looking for
- BA, BS and or Food Service degree
- Minimum 5 years' experience in a similar sales leadership or account management role, ideally within the food & beverage industry
- Proven track record of exceeding sales targets and growing key customer accounts
- Strong interpersonal and relationship management skills, with the ability to influence at all levels
- Excellent organization and follow-up skills, attention to detail
- Ability to work independently, under pressure, and with little direction
- Ability to succeed in a competitive environment
- Fluency in English
What we offer
At Ecolab Ltd., we are committed to creating an inclusive and empowering work environment that supports your professional growth and overall well-being. In addition to a competitive salary and bonus structure, you'll enjoy a range of benefits including:
- Comprehensive health insurance coverage
- Generous paid time off and a flexible work schedule
- Training and development opportunities to expand your skillset
About us
Ecolab Ltd. is a global leader in water, hygiene, and infection prevention solutions, serving customers in the food, healthcare, hospitality, and industrial markets. With a strong focus on sustainability and innovation, we are dedicated to helping our clients create a cleaner, safer, and healthier world.
Apply now to join our team and be a part of our exciting journey
District Manager
Posted today
Job Viewed
Job Description
Purpose & Overall Relevance for the Organization:
Direct all aspects of retail operations which includes concept shop and factory outlet. Ensure 100% customer satisfaction.
Primary Accountabilities:
- Achieve Sales target for all individual stores
- Develop and implement strategies to optimize store performance and drive sales growth
- Analyze, report the store performance such as sales, inventory levels, and customer satisfaction to identify areas for improvement.
- Manage the controllable operating expenses to keep within the agreed budget.
Operation Management:
Oversee the day-to-day operations of multiple retail stores within the district.
- Ensure compliance with company policies, procedures, and standards across all locations.
Team Leadership and People Development:
Recruit, train, and develop store managers and other staff members within the district.
- Provide guidance, coaching, and support to store managers to help them achieve their targets and develop their skills.
- Foster a positive and collaborative work environment that promotes teamwork, accountability, and employee engagement.
- Conduct regular performance evaluations and provide feedback to employees to encourage continuous improvement
Customer Service and Satisfaction
Uphold high standards of customer service and ensure that all employees are trained to deliver exceptional customer experiences.
- Address customer complaints and escalations in a timely and professional manner, striving to resolve issues to the satisfaction of the customer and the company.
- Implement initiatives to enhance customer satisfaction and loyalty, such as loyalty programs, customer feedback mechanisms, and special events.
- Lead store personnel to consistently deliver excellent customer service by always ensuring a good management presence on the selling floor.
Sales and Marketing:
Collaborate with the marketing department to develop and implement sales and promotional strategies that drive foot traffic and increase sales.
- Monitor competitor activity and market trends to identify opportunities for growth and differentiation.
- Ensure that stores are effectively merchandised and that product displays are visually appealing to customers.
Secondary Accountabilities:
- Maintain an effective stock management system to maximize sales and profitability.
- Prepare sales forecast for the retail segment. Order products to meet customer demand and forecasted sales volume. Follow up on orders.
- Ensure that all products are properly handled and displayed according to company standards.
- Create manpower plan & labor schedules for retail segment,
- To be a leader in training and setting monthly meeting for shop managers, as well as setting special training program for retail team constantly.
- Provide competitors' intelligence.
- Ensure 100% customer satisfaction at the retail segment. Manage customer complaints proactively. Report all customer complaints to all concerned parties and senior management consistently and systematically. Recommend actions to solve customer complaint on a long-term basis.
Key Relationships:
- Marketing Team
- Finance Team
- HR and Recruitment
- Warehouse
- Store Staffs
- Landlord
Knowledge, Skills and Abilities:
- Retail management
- Leadership
- People management
- Training skill
- System & Process management
- Communication with others
- Manage relationship & diversity
- Planning and Organizing
- Analysis and problem solving
- Results orientation
Requisite Education and Experience/Minimum Qualifications:
- University Degree, BA or MBA preferred.
- 5+ years of experience in retail management, with at least 3 years in a district or regional management role.
- Proven track record of driving sales growth and achieving operational targets.
- Strong leadership and team-building skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in Microsoft Office suite and retail management software.
- Willingness to travel within the designated district as needed.
- Proficiency in both English and Thai language