4 Dynamics Crm Consultant jobs in Thailand

Cloud Solution Architect - AI Business Solutions | Support for Mission Critical

Microsoft Corporation

Posted 11 days ago

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Job Description

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Do you have a passion for M365 and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to grow their Customer Engagement platforms? Do you want to join one of Microsoft''s fastest growing businesses? If so, we are looking for you!
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- You will work with a larger customer account team to strengthen customer relationships and to work on Microsoft AI Business Solutions strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs
- You will Identify and manage customer goals and Support for Mission Critical (SfMC) opportunities across AI Business Solutions to improve the quality, consumption, and health of the customer's solution
- You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer's solution
- You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience
- You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers
- You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans
- You will share and gain knowledge through technical communities
- You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers
**Qualifications**
**Required Qualifications:**
**Microsoft Teams Enterprise Voice:**
+ Design, deployment, and management of Teams Phone (Enterprise Voice), including Direct Routing, Operator Connect, and integration with Session Border Controllers (SBCs).
+ Experience with VoIP, PBX migration, and Unified Communications solutions.
+ Troubleshooting call quality, voice routing, and telephony integration issues.
+ Familiarity with Teams-certified devices and endpoint management for voice solutions.
**Endpoint Management** **(Intune & SCCM/MECM):**
+ Deep expertise in Microsoft Intune (Endpoint Manager) for mobile device and application management (MDM/MAM), including policy creation, compliance, and security baselines.
+ Advanced Experience with Microsoft Endpoint Configuration Manager (SCCM/MECM) for OS deployment, software distribution, application management, patch management, Strong PowerShell scripting, hierarchy design and co-management scenarios. Also having basic SCCM log review skill to determine troubleshooting direction.
+ Migration experience from SCCM to Intune, and hybrid/co-management environments, e.g. GPO migration, application migration, update management migration, etc.
+ Knowledge of Hybrid/Pure Entra ID join for Windows Device, Windows Autopilot, Windows Update for Business, and device lifecycle management.
+ Experience with Mobile / MacOS devices management in Intune
**Microsoft 365** **Ecosystem** **:**
+ Administration and support for Exchange Online, SharePoint Online, and Microsoft 365 Security & Compliance features (eDiscovery, DLP, Defender, etc.).
+ Integration of Teams with other M365 services and third-party UC solutions (e.g., Zoom, WebEx, Slack).
**Professional skills:**
+ Comfortable operating in ambiguous, fast-paced environments
+ Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
+ Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
**Additional Qualification** **:**
**Identity & Security** :
+ Azure Active Directory, Conditional Access, MFA, and identity federation (ADFS, Azure AD Connect).
+ PKI, certificate deployment, and NDES.
**Networking** :
+ Understanding of enterprise network concepts relevant to voice and endpoint management (QoS, firewall, VPN, SBC configuration).
**Preferred** **Qualification** **:**
**Scripting & Automation** :
+ PowerShell scripting for automation, reporting, and troubleshooting across Teams, Intune, and SCCM.
**Certifications:**
+ MS-700 (Managing Microsoft Teams)
+ MS-720 (Teams Voice Engineer Expert)
+ MS-102 (Microsoft 365 Administrator)
+ MS-500 (Security Administration)
+ MD-102 (Endpoint Administrator)
+ Other relevant Microsoft certifications
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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Technology Solutions Business Lead

Bangkok, Bangkok NTT America, Inc.

Posted 4 days ago

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Job Description

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Director, Go-to-Market (GTM) is a leadership role, responsible for providing leadership, ideation and metric driven strategic direction for commercialization and go-to-market plans for the assigned portfolio of products, including development of comprehensive launch strategies, campaigns and processes that execute against business goals to effectively reach our target audiences and customer segments.
This role collaborates with senior leaders and takes responsibility for creating business value for clients through the company's portfolio and the successful execution of the strategy within their product portfolio or assigned geography.
The Senior Director, Go-to-Market (GTM) oversees a sales team and drives a collaborative and innovative team culture focused on strategic and operational excellence.
**Key responsibilities:**
+ Provides leadership and oversight for annual overall strategic Go-to-Market (GTM) plan in the assigned geography and/or portfolio of products.
+ Ensures go-to-market strategies for product launches and marketing programs are consistently implemented across customer segments at national, regional, and local levels.
+ Ensures the implementation and execute the translation of Go-to-Market (GTM) strategies and plans into a detailed marketing plan with clear tactics and accountabilities assigned across the core GTM team within area of responsibility.
+ Drives the translation of consumer needs into product requirements working with product management and development teams.
+ Acts as the evangelist and subject matter expert on go-to-market strategy and process in support of product launches, including planning and executing core product and new ventures product launches and merger or acquisition integration.
+ Manages customer expectations and coordinates release and installation of marketing and promotional activities at product launch.
+ Enhances product definition and positioning using competitive information, market and product analysis.
+ Drives the execution of the marketing activities for a portfolio of complex products/services through their full life cycle.
+ Develops and implements a process of go-to-market strategy and tactical execution for product launches, in collaboration with various functional areas.
+ Leads complex projects from start to finish, including timeline development, identification of cross-functional dependencies, identification of key milestones and anticipation of challenges.
+ Develops and deploys a GTM framework that provides a commercial blueprint for propositions launches.
+ Drives and facilitates market research approach, methodology and integration of findings into product marketing department driving organization's go-to-market approach.
+ Ensures the identification of opportunities to ensure customer satisfaction and retention levels are maintained at optimum levels.
+ Participates in and conduct regular business reviews to ensure compliance and governance in relation to contracted agreements with partners and alliances.
+ Manages presales opportunities and implementation of the identified projects.
+ Develops and manages the implementation of policies and procedures and operating plans aligned to global strategy that will enable the achievement of the overall GTM strategy.
+ Manage a team of managers and/or individual contributors and ensure performance goals are constantly reviewed and achieved.
+ Supports leadership in developing and executing against long-term strategic plans.
**To thrive in this role, you need to have:**
+ Strategic vision and solid execution skills.
+ Significantly vast knowledge of the business and products and services offerings.
+ Significantly vast knowledge of strategy development, market planning, scenario planning, and market modelling.
+ A combination of visionary, strategic, and pragmatic skills, encompassing both strong strategic product marketing abilities and hands-on tactical involvement.
+ Ability to develop process and implement go to market strategies through results-oriented integrated marketing programs and promotions.
+ Responsive, professional persona; establishing relationships through demonstrated ability to build trust.
+ Ability to lead and build collaborative teams through strong coaching and mentoring skills with a strong sense of accountability.
+ Ability to conduct business with a high level of ethical standards and integrity.
+ Demonstrated excellence in strategic and organizational planning, time management, and organizational skills.
+ Significantly vast drive for results through solution-oriented decision-making and customer focus.
+ Ability to manage expectations of customers with resourcefulness and composure.
+ A "can do" solution-oriented and professional demeanor that allows you to respond strategically and thoughtfully while meeting the demands of a fast-paced work environment.
+ Patience in driving change and navigating successfully within many functional areas of the business.
**Academic qualifications and certifications:**
+ Bachelor's degree in business or marketing or a related field.
+ Advanced degree such as an MBA is highly advantageous.
**Required experience:**
+ Significantly vast relevant product marketing experience with increasing responsibility of which a significant amount of this experience should include work in an IT services environment, with a successful track record of creating GTM strategies to maintain sustained competitive advantage.
+ Significantly vast experience in dealing with complexity at a global level, across multiple channels, across multiple lines of business, with regard to multiple competitors and partners, and broadly with the market as a whole.
+ Significantly vast experience in a senior product or solutions marketing leadership role, preferably in a business-to-business company growing revenues.
+ Significantly vast experience crafting product marketing solutions to vertical markets.
+ Significantly vast experience leading and managing a sales function, preferably within a global technology services organization.
+ Significantly vast related corporate, market, and business strategy experience with thorough knowledge of relevant industries.
+ Significantly vast management and business experience across functional areas and a proven track record in crafting compelling positioning and thought leadership content.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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Solutions and Business Development

Bangkok, Bangkok Thai Beverage PCL

Posted today

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Job Description

Power BI, Dashboard, SQL.
5 yeas in Logistics Solution Design, PM.
Analytical thinking with a problem-solving skills.
Manage value creating projects aligned with the company and customers strategic business direction.
Prepare the business cases / proposals on behalf of the company for clients.
Lead planning and execution of requested or emergency process mandated/requested by clients.
Build and maintain relationship with the client. Ensure client receives timely feedback on any concerns. As appropriate, provide analysis on behalf of the client.

**Qualifications**:
Bachelor degree or higher in Industrial Engineering and Logistics.
Have 5 years experienced in related filed; Key Account, Solution Logistics Analyst, Business Development.
Able to analyze new project and prepare project for proposing to customer.
Good Analytical skill, problem solving skill, and able to work independently.
Self-motivated and result oriented with good inter-personal skill.
Able to handle pressure and work under time constraints.
Familiarity with BI technologies (e.g. Microsoft Power BI, Oracle BI) and Knowledge of SQL queries is preferable.
Analytical thinking with a problem-solving skills.

**Job skills required**: SQL, Analytical Thinking, Power BI

**Job skills preferred**: Oracle, Industrial Engineering
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Director, Business Development, Corporate Solutions, Thailand & Myanmar

Mastercard

Posted 2 days ago

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Job Description

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Business Development, Corporate Solutions, Thailand & Myanmar
Driving growth in Commercial payments in Asia Pacific is amongst our highest priorities and greatest opportunities. Deepening our participation in carded commercial flows, both T&E and B2B accounts payable flows is essential to realising our ambitions for Commercial payments. While the opportunity is significant, these are new areas for us that will require new product offerings and go-to-market strategies, informed by the input and active participation of our customers, while also building new capabilities and relationships needed to deliver our vision as a multi-rail payments technology company.
Mastercard is growing its business development team in Asia to drive our expansion into carding of yet uncarded T&E payments and business-to-business payments in the MNC, Large & Government segment. Solving for their payment needs across the procurement cycle with current and future platforms and products and making our multi-rail vision a reality for B2B payments.
In this role you will drive Corporate Solutions spend and revenue for Mastercard in Thailand & Myanmar. The dual focus of the role will be on engaging directly with large corporates to evangelise corporate card solutions with such corporates and introduce them to partner issuer banks to capture their business on Mastercard rails as well as identify new Financial Institutions (Banks) that do not issue Mastercard Corporate Solutions products and engage them to do so.
Working in collaboration with stakeholders throughout Mastercard as well as partner organisations you will drive optimisation of current volumes and drive incremental volume, leveraging our T&E and B2B products and platforms, while meeting strategic product and sales goals
The Director, Business Development - Corporate Solutions, Thailand & Myanmar (Southeast Asia) position is responsible to deliver new as well as incremental GDV & Net Revenue KPIs for the Thailand & Myanmar market. The role will be based in Bangkok, Thailand.
Role:
In collaboration with the market FI Account Management teams, the B2B Regional & Global product teams and other cross functional teams, the successful candidate will:
- Closely consult with existing issuers and local market stakeholders to drive new scalable opportunity in commercial payments.
- Support issuers through the Commercial Solutions sales journey by clearly and simply articulating the value MC can bring both around Product, and other Services capabilities
- Build multi-level/functional relationships within the issuer commercial card payments & Transaction Banking divisions to engage and accelerate growth for Mastercard commercial card payments.
- Help develop and execute robust go-to-market strategies for new Commercial partnerships, emphasising strategic scaling, efficient delivery, and exceptional customer experiences.
- Deliver external presentations such as sales pitches, implementation overviews, proposals, and business case development.
- Lead the strategy to grow, and track a healthy pipeline of Large Market, Government T&E and B2B commercial payments opportunities across all issuers in the market.
- Undertake Business Development activities by working with MNC, Large and Government organisations that have significant procurement activity. Assist them in identifying pain points in their procurement processes, articulate solutions that leverage Mastercard platforms & products and secure their commitment towards a Mastercard powered solution.
- Co-create, drive, and win deals with Financial Institution (FI) partners (for both card and invoice led flows) and own the response to RFPs
- Build a strong pipeline of large buyers and a solid network of C-level contacts within those organisations through combination of identified channels
- Create and track progress of pipeline opportunities consistently, through a disciplined approach of leveraging Sales Force.
- This is an individual contributor role
KPIs
- Market Commercial Payments spend growth
- Market Commercial Payments Net Revenue growth
- New corporate deals signing targets
- Other strategic & tactical KPIs that may be added from time to time
All About You
- Good Commercial Payments knowledge across T&E and AP/Procure-to-Pay and AR/Order-to-Cash cycle process in Government and Large Corporates, with 6+ years' experience in the industry
- Working knowledge of the Commercial Card / Transaction Banking industry with a demonstrated experience in sales/product/customer management in these businesses.
- In-depth experience executing and managing business development strategies for large or complex clients/industry verticals.
- Self-motivated salesperson with ability to generate and follow up on leads independently and with a demonstrated track record of success.
- Good communication skills with an ability to navigate complex global organisations and effectively progress opportunities.
- Proactivity, curiosity to learn and eagerness to innovate.
- Superior interpersonal skills and an ability to bring together internal and external stakeholders to create solutions for customers and have them implemented.
- Demonstrated success in translating a customer's need into a feasible solution that meets the needs of all stakeholders: customer, issuer, Mastercard and partners.
- Ability to work with partners and customers to build out solutions. Some technical solutioning capability, with the understanding of when to bring in more technical team members
- Experience in identifying strategic opportunities and of managing multiple stakeholder projects
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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