73 Employee Relations Specialist jobs in Thailand

Social Governance, Implementation, Advisory

• Responsible to deliver briefing to relevant stakeholder deemed necessary on matters related to social governance/policies/directives.
• Collaborate and support the Plant HR teams, Operations and other internal stakeholders, guiding and ensuring Plant is fully compliance with labor standards for all categories including direct suppliers including manpower agencies.
• Timely and accurate reporting of KPIs/people indicators with support of business details.
• Support and drive periodic social assessment onsite while liaising with relevant stakeholders while keeping up-to-date reporting against stipulated standards. And follow-up to ensure all corrective actions are addressed timely following timelines
• Responsible to manage/develop reporting systems to add efficiency and effectiveness to the tracking of KPIs and initiate a seamless approach
• Support to lead projects, present internally for approval or continuous improvement and escalate risks when required.
• Overseeing the Foreign Worker Management Process/Practice where applicable including accommodation management.

IR/ER Governance

• Responsible to centralized ER programs while partnering with relevant Plant leads e.g Employee Wellbeing Programs, HR Townhall, HR Corner.
• Investigate and report matters that's raised thru employee committee or union and others while standardizing the solution approach
• Oversee and report matters with regards to labor disputes, disciplinary matters partnering with Plant HR. (e.g domestic inquiry)
• Perform periodic review of policies/processes while aiming for standardization.
• Present and participate CBA negotiation (as needed).
• Liaising with government authority relation to labor concern (if needed).
• Other duties as and when assigned.

Become a part of Thailand's no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Posting Location

Bangkok

Job Summary

PR Marcom Teen Activation

Job Description

Along side with AIS's MKT and Brand Communications under MKT Department, the Teen MKT Activation Manager under PR Department is responsible for developing and implementing targeted teen segment marketing activation strategies and campaigns that effectively reach, engage and create buzz noise to teenage audiences.

This role requires a deep understanding of teen culture, segmentation trends, and behaviors, and the ability to create compelling and relevant content and experiences. The manager will collaborate with cross-functional teams such as Brand Team, Point & Privilege, MKT MarCom, Advance Contact Center (ACC) or HR etc. to drive AIS brand awareness and loyalty among teen consumers.

Recruiter

Kanokon Chuencharoen (กนกอร ชื่นเจริญ)

Company Description

VRITIMES is a dynamic Japanese media-tech startup operating across Indonesia, Singapore, Malaysia, the Philippines, Thailand, Vietnam, Australia and USA. Our platform, , is a unique media outlet that synergises distribution functions with other media journalists throughout the South East Asia region. Our goal is to revolutionize media distribution and collaboration in South East Asia, fostering seamless information dissemination and engagement to become the infrastructure of the information.

Role Description

This is a Full-Time remote role for a Media Relations Specialist. The Media Relations Specialist will be responsible for managing media relations, managing clients and agency partners and developing strategic communication plans. The candidate will also engage in public relations efforts, fostering relationships with media outlets and journalists across the region.

Qualifications

• Communication and Strategic Communications skills
• Excellent written and verbal communication skills in English and Thai
• Ability to work independently and remotely
• Experience in media or communications industry is a plus
• Bachelor's degree in Communications, Public Relations, Journalism, or a related field are plus too.

Act as a point of contact for employee relations issues, providing guidance and support to employees and management.

Investigate and resolve workplace concerns, including conflicts, grievances, and disciplinary actions.

Ensure compliance with labor laws, company policies, and industry best practices.

Collaborate with HR and leadership to develop and implement policies that promote a fair and inclusive work environment.

Conduct exit interviews and analyze trends to improve employee retention and workplace satisfaction.

Provide training to managers on employee relations, conflict resolution, and workplace ethics.

Assist in performance management processes, including coaching managers on effective feedback and corrective action strategies.

Maintain accurate records of employee relations cases and prepare reports for HR leadership.

The ideal candidate should possess the following background.

Bachelor s degree in Human Resources, Business Administration, or a related field.

3-5 years of experience in employee relations, compliance HR, or a related role.

Strong knowledge of labor laws, employment regulations, and HR policies.

Excellent communication, conflict resolution, and interpersonal skills.

Ability to handle sensitive situations with discretion and professionalism.

Strong analytical and problem-solving abilities.

Proficiency in HR software and Microsoft Office Suite.

Job skills required: Microsoft Office, Compliance, Labor law

Position: Employee Relations Specialist

Job Purpose

The Employee Relations Specialist is responsible for managing and enhancing employee–management relations, ensuring compliance with labor laws, and fostering a positive, fair, and engaging workplace culture. This role provides expert guidance on employee relations issues, drives proactive initiatives, and mitigates risks related to labor disputes.

Key Responsibilities

• Serve as subject matter expert on employee relations, labor laws, and HR compliance.

• Lead and manage investigations into employee complaints, disciplinary actions, and workplace conflicts.

• Provide strategic advice and coaching to managers on handling employee performance, conduct, and grievance issues.

• Collaborate with management, business unit and support collective bargaining and maintain positive labor relations.

• Develop and deliver training programs for leaders and employees on employee relations, workplace behavior, and compliance.

• Analyze trends in employee relations and provide proactive recommendations to reduce risks and improve workplace engagement.

• Contribute to HR policies and procedures to align with best practices and legal requirements.

Qualifications

• Bachelor's degree or higher in Law, Political Science, Human Resources Management or related field

• Over 5-10 years' experience in related work, especially employee Relation, disciplinary process, Trainer

• Strong knowledge of labor laws, employment regulations, and HR best practices.

• Keen on Labor laws, employee relations and other relevant discipline

• Proven experience in handling investigations, grievances, and disciplinary processes.

• Excellent communication, negotiation, detail-oriented and conflict resolution skills.

• Ability to analyze complex situations and provide sound recommendations.

• High level of integrity, confidentiality, and professionalism.

• Deliver educational programs on labor laws, regulations, and company policies, ensuring alignment with relevant laws and organizational standards.

• Good command in English language (listening, speaking, reading, writing).

Reporting to Head of People & Culture you will responsible for;

• Act as a point of contact for employee relations issues, providing guidance and support to employees and management.
• Investigate and resolve workplace concerns, including conflicts, grievances, and disciplinary actions.
• Ensure compliance with labor laws, company policies, and industry best practices.
• Collaborate with HR and leadership to develop and implement policies that promote a fair and inclusive work environment.
• Conduct exit interviews and analyze trends to improve employee retention and workplace satisfaction.
• Provide training to managers on employee relations, conflict resolution, and workplace ethics.
• Assist in performance management processes, including coaching managers on effective feedback and corrective action strategies.
• Maintain accurate records of employee relations cases and prepare reports for HR leadership.

The ideal candidate should possess the following background

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 3-5 years of experience in employee relations, compliance HR, or a related role.
• Strong knowledge of labor laws, employment regulations, and HR policies.
• Excellent communication, conflict resolution, and interpersonal skills.
• Ability to handle sensitive situations with discretion and professionalism.
• Strong analytical and problem-solving abilities.
• Proficiency in HR software and Microsoft Office Suite.

หน้าที่ความรับผิดชอบ

• จัดทำเอกสารสรุปตัวเลขภาพรวมผลการดำเนินงานให้แก่ผู้บังคับบัญชา เพื่อใช้เป็นแหล่งข้อมูลในการตอบคำถามนักวิเคราะห์และนักลงทุน รวมถึงการจัดเตรียม Presentation ให้แก่ผู้เกี่ยวข้องทุกฝ่าย ตลอดจนเป็นหนึ่งในผู้จัดทำคำอธิบายและบทวิเคราะห์ของฝ่ายจัดการ (Management Discussion and Analysis)
• จัดทำรายงานต่าง ๆ ให้ผู้ที่เกี่ยวข้องทั้งภายในและภายนอกบริษัท ซึ่งเป็นไปตามประกาศ หรือกฏข้อบังคับของหน่วยงานราชการที่กำกับดูแลอีกทั้งติดตามประสานงานให้รายงานดังกล่าวเสร็จทันตามกรอบของระยะเวลาที่กำหนดไว้
• รวบรวมและวิเคราะห์ข้อมูลเปรียบเทียบระหว่างบริษัทและอุตสาหกรรม การวิเคราะห์ตัวเลขผลประกอบของบริษัท เพื่อนำไปเปรียบเทียบกับทางบัญชีในแต่ละไตรมาส เพื่อหาเหตุผลในความเปลี่ยนแปลงของผลการดำเนินงานที่ได้แสดงต่อสาธารณชน
• จัดทำ/ทบทวน และ update ฐานข้อมูลที่เกี่ยวกับนักวิเคราะห์และนักลงทุนที่ได้เข้าพบผู้บริหาร เพื่อเก็บไว้เป็นข้อมูลในการติดต่อสื่อสาร
• ประสานงานข้อมูลในการจัดทำ แบบ 56-1 One Report ตลอดจนหนังสือชี้ชวน
• จัดทำ Budget ประจำปีของแผนก Treasury & Investor Relations

คุณสมบัติ

• ปริญญาตรีหรือปริญญาโท สาขาเศรษฐศาสตร์ บริหารการเงิน บัญชี หรือสาขาอื่นๆ ที่เกี่ยวข้อง
• มีประสบการณ์การทำงานในสายงาน Investor Relations หรือสายงานที่เกี่ยวข้อง 3 ปีขึ้นไป
• หากมีประสบการณ์ในงานด้าน Research หรือInvestment Banking จะได้รับการพิจารณาเป็นพิเศษ
• มีทักษะในการคิดวิเคราะห์และแก้ไขปัญหาได้เป็นอย่างดี
• มีทักษะในการใช้คอมพิวเตอร์และการสื่อสารภาษาอังกฤษได้ดี

General Summary

The Member Relations Specialist plays a pivotal role in retaining the organization's core customer base by fostering strong relationships and addressing customer concerns. This position is responsible for engaging directly with members to identify challenges, gather feedback on improving products and services, and ensure long-term customer loyalty. Key responsibilities include designing and executing retention strategies, analyzing customer insights, negotiating to maintain memberships, and preparing detailed reports to support the Club Manager. The role demands a proactive approach to enhancing customer satisfaction and building enduring connections that benefit both the members and the organization.

ROLES AND RESPONSIBILITIES

• Manage suspended members, cancellation requests, billing collection, advanced payments through debit card and over the counter (OTC) transactions, member journey, and member lifespan.
• Maintain suspended members rate at 5% of total members.
• Call suspended members to notify reactivation schedules or to persuade early reactivation.
• Handle cancellation requests and keep it below 3% of total active members.
• Manage billing collection calls from 1-month defaulters (D1) to 3-month defaulters (D3), with a collection average of 80% on D1.
• Track all members who have used debit cards and non-credit card members to ensure advanced payments and OTC collections are paid.
• Call debit card/non-credit card members and persuade them to switch to credit cards.
• Conduct service calls to ensure all new joining members (NJMs) are properly onboard, complete the Health Optimization Program, assigned to a Personal Trainer (PT), and are well engaged, keeping them active for the first 6 months of their membership.
• Manage member transfer-ins and transfer-outs.
• Support the operations team to ensure proper onboarding and completion of Health Optimization Program induction, promote NJMs, Referral, and PT campaigns, and other retention initiatives.

Qualifications:

• Bachelor's degree in any field
• At least 6 months – 1 year of experience in customer service, client retention, sales, or administrative roles
• Previous experience in fitness, wellness, or membership-based services is a plus
• Excellent communication & negotiation skills
• Customer-focused mindset
• Analytical ability
• Organization & time management
• Proficient in Microsoft Excel, CRM systems, and membership management platforms
• Good in English and Thai (spoken and written)

Job Responsibilities

Data Gathering & Analysis

• Preparing information, drafting MD&A, and analyzing industry comparisons regarding the company's quarterly/yearly performance to investor communities and the general public

• Planning process for Form 56-1 One Report, preparing an outline, coordinating with other related business units and completing the report in a timely manner

• Producing monthly reports on the company's operational statistics by gathering information from sub-business units and submitting to the executives

• Involving in the preparation for AGM by preparing pre-meeting Q&As, monitoring and filtering incoming questions from shareholders before and during the meeting Investor Communication

• Regularly communicating/maintaining relationships with analysts to ensure the correct message and signal related to the company to the market as well as in line with the company's directions

Event Organization

• Organizing analyst meetings, opportunity days, and other events for executives to communicate with analysts and individual investors

• Arranging company visits for shareholders, investors, analysts and fund managers

Others

• Regularly monitoring and updating IR websites

• Designing and monitoring BI Dashboard (Real Estate, Healthcare & e-Commerce businesses)

Qualifications

• A bachelor's degree in finance, accounting, economics, or a related field

• At least 2 years experience in IR within a public company or an IR agency 

• Strong analytical and research skills to interpret and present financial data and market trends

• Proficiency in Microsoft Office (especially Excel and PowerPoint) and other IR tools 

• Good verbal and written communication skills

Location: Pearl Bangkok, BTS Ari