111 End User Support jobs in Thailand

Internal Job Title
Global IT End-User Support Specialist
Business:
Lucy Electric Thailand
Location:
Rayong, Thailand
Job Reference No:
4240
Job Purpose
The IT End-User Support Specialist plays a vital role in delivering day-to-day on-site operational IT support and remote assistance across all Lucy Companies. As the face of IT and the first point of physical contact at your location, you will be part of a collaborative team spanning nine countries worldwide, ensuring the seamless delivery of End User Computing (EUC) services that provide business value and enable users to fully leverage and exploit the tools and technologies available to them; including hardware, printers, operating systems, applications, and end-user devices. Success and value of this role is to continually enhance the end-user experience, the role is driven (and measured) by your ability to deliver prompt, highquality support that drives user satisfaction and contributes meaningful value to the business.

Key Responsibilities

• Deliver assigned IT End-User Support activities and priorities, including incidents, service requests, changes, service improvements, and project-related tasks within agreed service levels and adhering to

IT service management processes and standards.

• Provide enhanced and expedited support to VIPs and critical business users, ensuring minimal disruption to operations.
• Collaborate with global team members to provide and continuously improve all aspects of IT services and enhance the end-user experience. Build and maintain strong working relationships with colleagues

to support high-quality service delivery.

• Be the hands-on assistant for the remote global IT teams, including infrastructure hardware troubleshooting, network patching and liaising with business leaders and users to ensure a smooth

resolution. Ensure all IT equipment and areas are kept clean, organised, and compliant with health and safety standards. Coordinate with vendors for inspections and maintenance of all on site hardware

and printers. Perform user desk relocations as required.

• Partner with business users and leaders to exploit existing and new technology and drive opportunities for automation and digital transformation of key processes.
• Manage the deployment and handover of new or replacement hardware, ensuring users are equipped and informed on device usage and available support channels.
• Maintain the complete lifecycle of all IT assets for your location. Ensure all devices are accurately recorded in the Asset Management systems. Manage asset disposals, conduct regular audits and

validation checks.

• Stay informed on release cycles for key applications and ensure compatibility within the existing IT environment. Package applications in Intune and create knowledge articles for users and internal

service documents. Ensure all application licenses are correctly managed in the Asset management systems.

• Troubleshoot and resolve hardware and software issues, including performance monitoring and upgrades.
• Proactively identify and lead initiatives for continuous IT improvement, ensuring maximum value is delivered.
• Continue to challenge yourself and improve in all applicable technology areas to ensure you have appropriate knowledge and skills necessary to complete all assigned tasks and support the broader

team

• Create, maintain, and share user facing and internal knowledge base articles and technical documentation.

Skills, Qualification And Experience
Key Skills:

• Strong technical knowledge of Microsoft 365, Windows OS, and end-user hardware.
• Use and understanding of IT tools and platforms including Active Directory, Azure AD, Exchange, Microsoft 365 and ServiceNow (or similar ITSM tools).
• Proven ability to troubleshoot and resolve a wide range of hardware and software issues across PCs, mobile devices, and other user technologies.
• Excellent communication skills, both written and verbal, with a friendly, professional and approachable manner.
• Strong customer service orientation with the ability to support users of varying technical proficiency.
• Pro-active and reactive, self-motivated individual, flexible, well-organised, with the ability to manage and prioritise multiple tasks effectively in a dynamic environment.
• Collaborative team player with a proactive and positive attitude.
• Demonstrated commitment to delivering a high-quality end-user experience.
• Analytical mindset with a problem-solving approach and a drive for innovation and improvement.

Minimum Qualifications, Knowledge and Experience:

• Degree in an IT related subject
• 3+ years' experience in an IT End-User Service or Desktop Services role.
• ITIL3/ITIL4 Certification, or 2+ years' equivalent experience in an IT Service Management
• An understanding of Infrastructure technologies (e.g., Networking/SDWAN, SAN, VMWare, DNS, AD), including administration and operation.
• Experience of Microsoft 365 Deployment and Operations
• An understanding of Microsoft Azure Cloud Eco Systems and Services
• Operational experience of ServiceNow or similar ITSM system with an understanding of Incident Management; Change Management; Request Fulfilment.
• Strong Verbal and written communications skills; Excellent problem-solving skills
• BYOD/MDM Deployment and Support
• An understanding of Information Security (InfoSec) and Cyber Security fundamentals

Desirable Skills, Qualifications, and Experience:

• Project management certification or experience of delivering projects
• Strong understanding cloud technology and their application in enterprise environment.

About Us:
Established in 1812, Lucy Group is an international group that makes the built environment sustainable. The Group has three business units: Lucy Electric, Lucy Controls and Lucy Real Estate. Employing 1,700 people across 5 continents and trades in over 60 different countries. Our electric businesses advance the transition to a carbon-free world with infrastructure that enables renewable energy and smart cities.

Our People We have a particular pride in the Company's reputation and recognize that this is built very much on the commitment and skills of our staff. It is in our joint interests that this enviable reputation is maintained. The success of the Company and the well-being of our staff depend very largely on collaboration, trust and respect between all levels of staff. Learning and developing together to meet these challenges is all part of working for the Lucy Group

Does this sound interesting? We would love to hear from you. Our application process in quick and easy. Apply today

Job Purpose

The IT End-User Support Specialist plays a vital role in delivering day-to-day on-site operational IT support and remote assistance across all Lucy Companies. As the face of IT and the first point of physical contact at your location, you will be part of a collaborative team spanning nine countries worldwide, ensuring the seamless delivery of End User Computing (EUC) services that provide business value and enable users to fully leverage and exploit the tools and technologies available to them; including hardware, printers, operating systems, applications, and end-user devices. Success and value of this role is to continually enhance the end-user experience, the role is driven (and measured) by your ability to deliver prompt, high quality support that drives user satisfaction and contributes meaningful value to the business.

Key Responsibilities

• Deliver assigned IT End-User Support activities and priorities, including incidents, service requests, changes, service improvements, and project-related tasks within agreed service levels and adhering to IT service management processes and standards.

• Provide enhanced and expedited support to VIPs and critical business users, ensuring minimal disruption to operations.

• Collaborate with global team members to provide and continuously improve all aspects of IT services and enhance the end-user experience. Build and maintain strong working relationships with colleagues to support high-quality service delivery.

• Be the hands-on assistant for the remote global IT teams, including infrastructure hardware troubleshooting, network patching and liaising with business leaders and users to ensure a smooth resolution. Ensure all IT equipment and areas are kept clean, organised, and compliant with health and safety standards. Coordinate with vendors for inspections and maintenance of all on site hardware and printers. Perform user desk relocations as required.

• Partner with business users and leaders to exploit existing and new technology and drive opportunities for automation and digital transformation of key processes.

• Manage the deployment and handover of new or replacement hardware, ensuring users are equipped and informed on device usage and available support channels.

• Maintain the complete lifecycle of all IT assets for your location. Ensure all devices are accurately recorded in the Asset Management systems. Manage asset disposals, conduct regular audits and validation checks.

• Stay informed on release cycles for key applications and ensure compatibility within the existing IT environment. Package applications in Intune and create knowledge articles for users and internal service documents. Ensure all application licenses are correctly managed in the Asset management systems.

• Troubleshoot and resolve hardware and software issues, including performance monitoring and upgrades.

• Proactively identify and lead initiatives for continuous IT improvement, ensuring maximum value is delivered.

• Continue to challenge yourself and improve in all applicable technology areas to ensure you have appropriate knowledge and skills necessary to complete all assigned tasks and support the broader team

• Create, maintain, and share user facing and internal knowledge base articles and technical documentation.

Skills, Qualification and Experience

Key Skills:

• Strong technical knowledge of Microsoft 365, Windows OS, and end-user hardware.

• Use and understanding of IT tools and platforms including Active Directory, Azure AD, Exchange, Microsoft 365 and ServiceNow (or similar ITSM tools).

• Proven ability to troubleshoot and resolve a wide range of hardware and software issues across PCs, mobile devices, and other user technologies.

• Excellent communication skills, both written and verbal, with a friendly, professional and approachable manner.

• Strong customer service orientation with the ability to support users of varying technical proficiency.

• Pro-active and reactive, self-motivated individual, flexible, well-organised, with the ability to manage and prioritise multiple tasks effectively in a dynamic environment.

• Collaborative team player with a proactive and positive attitude.

• Demonstrated commitment to delivering a high-quality end-user experience.

• Analytical mindset with a problem-solving approach and a drive for innovation and improvement.

Minimum Qualifications, Knowledge and Experience:

• Degree in an IT related subject

• 3+ years' experience in an IT End-User Service or Desktop Services role.

• ITIL3/ITIL4 Certification, or 2+ years' equivalent experience in an IT Service Management

• An understanding of Infrastructure technologies (e.g., Networking/SDWAN, SAN, VMWare, DNS, AD), including administration and operation.

• Experience of Microsoft 365 Deployment and Operations

• An understanding of Microsoft Azure Cloud Eco Systems and Services

• Operational experience of ServiceNow or similar ITSM system with an understanding of Incident Management; Change Management; Request Fulfilment.

• Strong Verbal and written communications skills; Excellent problem-solving skills

• BYOD/MDM Deployment and Support

• An understanding of Information Security (InfoSec) and Cyber Security fundamentals

Desirable Skills, Qualifications, and Experience:

• Project management certification or experience of delivering projects

• Strong understanding cloud technology and their application in enterprise environment.

• Excellent working knowledge of Windows 7, 8, 10, 11
• Good working knowledge of Windows. (MacOS a plus).
• Strong working knowledge of Workstations, desktop, laptop, printers/fax, and peripherals, graphics cards and network cards.
• Strong knowledge of PC/ Workstation builds. (MS SCCM and MS MDM)
• Working knowledge of Active Directory 2003/8/12 R2, Microsoft Office 365, Microsoft Exchange, DNS, DHCP, Group Policy etc.
• Basic troubleshooting knowledge of iPad, iPhone, Android, and other smart technologies
• Excellent working knowledge in asset / inventory management
• Ability to maintain composure and focus while troubleshooting and solving technical issues.
• Ability to adhere to a schedule of client appointments while adapting to customer requests.
• Demonstrated ability to communicate complex technical concepts in simple language.
• Strong Experience in Multi-Functional Printer troubleshooting
• Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
• Excellent verbal and written communication in English
• Excellent customer service skills

Work type: FTE

Language Requirements: Local C1, B2, English

JOB DESCRIPTION

Desktop Technician will provide day to day local
emote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years' experience in Windows Desktop support.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Candidate Required Minimum Qualifications and Skills

• Bachelor's Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• Minimum of 2-3 years of IT experience.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem-solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLA's.
• Excellent communication relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support.

.

Job Type: Full-time

Work Location: In person

About the role

Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.

Duties shall include, but not be limited to:

• Excellent working knowledge of Windows 7, 8, 10, 11
• Good working knowledge of Windows and MacOS.
• Strong working knowledge of Workstations, desktop, laptop, printers/fax, and peripherals, graphics cards and network cards.
• Strong knowledge of PC/ Workstation builds. (MS SCCM and MS MDM)
• Working knowledge of Active Directory 2003/8/12 R2, Microsoft Office 365, Microsoft Exchange, DNS, DHCP, Group Policy etc.
• Basic troubleshooting knowledge of iPad, iPhone, Android, and other smart technologies
• Excellent working knowledge in asset / inventory management
• Ability to maintain composure and focus while troubleshooting and solving technical issues.
• Ability to adhere to a schedule of client appointments while adapting to customer requests.
• Demonstrated ability to communicate complex technical concepts in simple language.
• Strong Experience in Multi-Functional Printer troubleshooting
• Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
• Excellent verbal and written communication in English
• Excellent customer service skills

Axiom Technologies
is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at

We are looking for a skilled
Desktop Support Engineer
to provide technical assistance to our internal users. In this role, you will be responsible for installing, configuring, and troubleshooting desktop systems, hardware, software, and network issues. You'll be the first point of contact for technical support, ensuring a high level of customer satisfaction and timely issue resolution.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via the ticketing system, phone, or in person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications:

Required:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Preferred:

• Experience with macOS or Linux environments.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions:

• On-site support may be required.
• Occasional lifting of equipment (up to 25 lbs).
• Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.

Job Description:

We are seeking a bilingual
Deskside Support Technician
fluent in
Thai
(C1/C2) and
English
(B2+) to provide on-site IT support. This role involves resolving hardware/software issues, managing IT assets, and ensuring compliance with SLAs.

Key Responsibilities:

• Provide technical support for hardware/software issues (IMAC tasks, data migration, conference room setups).
• Manage incident tickets, ensuring timely resolution within SLA.
• Deploy and support VoIP telephones, Microsoft Office 365, Windows OS, and remote tools (Bomgar/Citrix).
• Collaborate with IT Infrastructure teams for escalations.
• Maintain accurate documentation of customer interactions.
• Mentor junior technicians and share technical best practices.
• Lift/move IT equipment (desktops, monitors, printers).

Requirements:

Language Skills:

• Thai:
   Native/Fluent (C1/C2)
• English:
   Advanced (B2+)

Technical Skills:

• 1+ year of desktop support experience.
• Proficiency in Windows OS, Office 365, VPN/Citrix, and remote tools.
• A+ Certification (required); Microsoft certification (preferred).

Soft Skills:

• Strong problem-solving, communication, and teamwork abilities.
• Ability to perform root cause analysis.

Education:

• Bachelor's degree (preferred) or equivalent experience.

**Note: Only candidates meeting the bilingual (Thai/English) requirement will be considered**

Overview

We are looking for a Desktop Support Engineer to provide Level 1–2 support for end users. The role includes handling system setup, troubleshooting, Microsoft 365 support, Active Directory account management, and mobile device management, while ensuring reliable service and a positive user experience.

Key Responsibilities

• Perform commissioning, setup, and delivery of new systems and devices, including OS installation, patching, and imaging.
• Provide on-site and remote support.
• Manage Microsoft 365 services including SharePoint, Exchange, Teams, and OneDrive.
• Administer Active Directory accounts (user creation, modification, permissions, password resets).
• Support Mobile Device Management (MDM) is highly desirable.
• Respond to incoming support calls and action IT service tickets.
• Provide Level 1 IT Helpdesk support (remote and onsite).
• Diagnose, repair, and troubleshoot computer hardware and software.
• Maintain daily progress tracking, reporting, and proper documentation.

Required Skills and Experience

• Minimum 2 years of experience in related and support role.
• Hands-on experience in device imaging, application installation, and driver management.
• Experience with Microsoft 365 products (SharePoint, Exchange, Teams, OneDrive).
• Effective communication and interpersonal skills for engaging end users.

Preferred Qualifications

• Experience with device refresh and OS upgrade initiatives.
• Exposure to large-scale enterprise IT environments.
• Microsoft certification (e.g., MD-102 or equivalent) is an advantage.

เรากำลังรับสมัครช่างเทคนิคสนับสนุนเดสก์ท็อป ที่ปทุมวัน ประเทศไทย

Excis คือผู้นำด้านบริการสนับสนุนไอทีระดับโลกที่ขับเคลื่อนด้วยนวัตกรรมและการร่วมมือ เรากำลังมองหาช่างเทคนิคสนับสนุนเดสก์ท็อปที่มีความกระตือรือร้น เพื่อดูแลฮาร์ดแวร์ ซอฟต์แวร์ และสินทรัพย์ไอทีในหลายสถานที่ เข้าร่วมกับเราเพื่อสร้างเส้นทางอาชีพที่คุ้มค่าในบรรยากาศที่อบอุ่นเหมือนครอบครัว ซึ่งคุณจะรอคอยที่จะมาทำงานในทุก ๆ วัน

• ลูกค้าในกว่า 190 ประเทศ
• วิศวกรมากกว่า 6,000 คน
• ลูกค้าองค์กรกว่า 200 ราย

เราส่งเสริมวัฒนธรรมที่เปิดกว้าง เป็นมิตร และสนับสนุนการเติบโต ที่ซึ่งความสำเร็จของแต่ละคนช่วยเสริมสร้างความสำเร็จของทีม จากการแก้ไขปัญหาไอทีที่ซับซ้อนไปจนถึงการเฉลิมฉลองความสำเร็จร่วมกัน เราให้ความสำคัญกับคนของเราเป็นอันดับแรก

เริ่มต้นการเดินทางกับ Excis และเติบโตไปกับเรา

สิ่งที่คุณจะได้ทำ:

• แก้ไขและแก้ปัญหาที่เกิดขึ้นกับอุปกรณ์ของผู้ใช้ เช่น Windows, Mac และ Linux เพื่อให้การให้บริการกลับมาใช้งานได้อย่างรวดเร็ว
• ดำเนินงานตามคำขอบริการและทำงาน IMACD (ติดตั้ง, ย้าย, เพิ่ม, เปลี่ยน, เลิกใช้งาน) สำหรับอุปกรณ์และโครงสร้างพื้นฐานไอทีของลูกค้า
• ให้การสนับสนุนภาคปฏิบัติและช่วยดูแลรักษาอุปกรณ์ไอที เช่น เทคโนโลยีห้องประชุม บริการเครื่องพิมพ์ และเครื่องจำหน่ายสินค้า พร้อมทำงานร่วมกับวิศวกรจากภายนอกเมื่อจำเป็น

สิ่งที่คุณต้องมี:

• มีประสบการณ์ในการสนับสนุนระบบปฏิบัติการเดสก์ท็อป Windows, Mac, และ Linux ในสภาพแวดล้อมองค์กร
• มีความเข้าใจในกระบวนการ ITSM การจัดการเหตุการณ์ และการดำเนินงานคำขอบริการ
• สามารถทำงาน IMACD ได้อย่างถูกต้องตามขั้นตอนและนโยบายที่กำหนด
• มีทักษะการแก้ปัญหาที่แข็งแกร่งและสามารถปฏิบัติตามคำแนะนำทางเทคนิคจากทีมแก้ไขปัญหาเพื่อสนับสนุนงาน Hands and Feet
• มีทักษะการสื่อสารที่ดีและมีทัศนคติร่วมมือเพื่อทำงานร่วมกับทีมในพื้นที่ วิศวกรภายนอก และผู้ใช้ปลายทางอย่างมีประสิทธิภาพ

ทำไมต้องร่วมงานกับเรา?

ที่ Excis งานของคุณมีความหมาย คุณจะเป็นส่วนหนึ่งของทีมที่มีชีวิตชีวาและลงมือทำจริง ที่ซึ่งความเชี่ยวชาญทางเทคนิคของคุณจะช่วยเพิ่มความพึงพอใจของผู้ใช้และความสำเร็จในการดำเนินงาน เรามอบสภาพแวดล้อมที่สนับสนุนการเติบโตอย่างมืออาชีพ การเรียนรู้ต่อเนื่อง และการทำงานร่วมกันในหลากหลายเทคโนโลยี พร้อมค่าตอบแทนที่แข่งขันได้ และโอกาสในการเป็นส่วนหนึ่งของผู้นำด้านไอทีระดับโลกที่ให้ความสำคัญกับนวัตกรรมและความเป็นเลิศ

พร้อมที่จะสร้างความแตกต่างและพัฒนาอาชีพของคุณหรือยัง? สมัครตอนนี้เพื่อร่วมงานกับ Excis ในประเทศไทยและอยู่ในแนวหน้าของความเป็นเลิศด้านการสนับสนุนไอที

ถ้าต้องการให้ปรับแก้เพิ่มเติม แจ้งได้เลยครับ