7 Endpoint Management jobs in Thailand
Assistant Manager, Device Financing Platform Management
Posted today
Job Viewed
Job Description
Position Summary
Assist in the execution and coordination of the Samsung Finance Plus (SF+) platform, supporting both operational and strategic initiatives across retail, marketing, and partner management. The role includes campaign coordination, performance tracking, partner liaison, and daily platform operations. You will work closely with cross-functional teams to ensure timely delivery of campaigns, store activations, and customer-facing promotions. This role plays a key part in enabling the success of marketing strategies and SF+ business growth by supporting data-driven decisions and on-ground execution.
Role and Responsibilities
Key Responsibilities:
Platform Strategy & Operations
- Product Strategies : Assist in managing Sell-Out platform operations to align with sales channel needs and mobile business targets.
- Operation Strategies : Optimize the SF+ operational workflow to improve customer participation rates while reducing complexity at the storefront level.
- Partner Strategies : Identify, evaluate, and manage strategic partners that align with SF+ platform goals and business direction.
- Campaign Strategies : Support the planning and coordination of marketing campaigns with the Mobile Trade team : From ideation, planning, and execution to post-campaign performance evaluation, ensuring each campaign is tailored to business needs and channel dynamics.
Market Activation
- Lead market activation planning and execution to ensure SF+ presence across retail stores is effective and timely.
- Oversee end-to-end POSM (Point-of-Sale Materials) management: From design brief development, planning, coordination with logistics providers, to store-level delivery and setup.
- Track and monitor POSM deployment, store readiness, and campaign visibility using centralized trackers to ensure full operational rollout.
- Collaborate with the Marketing and Demand Generation teams to execute online marketing initiatives that drive awareness, acquisition, and engagement for SF+ campaigns.
Samsung Finance Plus (SF+) Platform Ownership
- Ensure seamless operation and cross-functional alignment from front-end user experience to back-end systems and reporting.
- Collaborate with Sales and Retail teams to expand SF+ store coverage nationwide.
- Optimize the SF+ operational workflow to improve customer participation rates while reducing complexity at the storefront level.
- Serve as the key contact point for any issues related to the SF+ platform; lead resolution and root cause tracking.
- Performance Reporting Monitoring & Analysis
- Analyze sell-out and SF+ performance data to identify business opportunities, channel trends, and areas for improvement.
- Support forecast, budgeting, and target-setting processes with analytical input and trend interpretation.
- Develop, maintain, track, and present SF+ performance reports (e.g., sales, attachment rate, approval rate, conversion).
Platform Enhancement & Project Management
- Act as Project Manager for all enhancement initiatives on the SF+ platform or other sell-out tools:
- Drive requirement gathering, timeline planning, testing, deployment, and issue escalation.
- Maintain a clear and updated enhancement tracker, including status, responsible parties, and key milestones.
- Regularly report progress to management and ensure alignment with business priorities.
General & Ad Hoc
- Support special projects and tasks as assigned by management or supervisor.
- Oversee internal processes such as approvals, PP/PO issuance, payment follow-ups, and document handling.
Dealing and interaction with Internal and External Parties
Internal:
- Sales Team – Collaborate closely to expand the Samsung Finance Plus (SF+) footprint across nationwide retail channels.
- Retail Team – Coordinate to ensure proper store activation and frontline execution of SF+ operations.
- Trade Marketing Team – Co-develop and evaluate campaign mechanics and promotional strategies to ensure alignment with business objectives and channel readiness.
- Demand Generation / Marketing Team – Align on consumer communication strategies to drive awareness and adoption of SF+ offers.
- B2B and HQ Knox Guard Teams – Work jointly to maintain system integrity and ensure locking technology (e.g., Knox Guard) functions seamlessly.
- Legal Team – Ensure contractual, regulatory, and audit compliance related to SF+ platform and partner operations.
External:
- Dealers / Retail Partners – Support Samsung Finance Plus implementation, staff training, and issue resolution at storefronts.
- Financial Partners – Coordinate closely to ensure system integration, campaign setup, and offer deployment to customers.
- Logistics Providers – Manage and monitor delivery of POSM (Point-of-Sale Materials) to ensure timely and accurate support for store marketing and setup.
Skills and Qualifications
Qualifications
- Bachelor's degree in Business, Engineering, IT, or related field.
- 5-7 years of experience in sales operations, project management, or platform coordination with ability to manage multiple projects simultaneously (Experience in telecom / mobile / retail / financial services is a plus).
- Strong interpersonal and communication skills for effective cross-department collaboration to support cross-functional campaign execution and issue resolution.
- Data-driven mindset with hands-on experience in using reporting tools (Excel, Power BI, PowerPoint).
- Ability to synthesize performance data and support reporting for business analysis and marketing effectiveness.
- Excellent organizational skills with ability to manage operational complexity and deadlines.
- Ability to support strategic planning by gathering insights, tracking KPIs, and assisting in initiative execution.
- Strong project coordination and cross-functional communication skills.
- Proactive, structured, and capable of handling multiple priorities in a fast-paced environment.
- Good inter-personal skills to synchronize and collaborate with other related parties
- Proficiency in English (reading, writing & speaking)
Desirable:
- Exposure to financial services, digital lending, or mobile device financing.
- Experience working as a project management
- Strong problem identification and solution-oriented mindset, with ability to address issues proactively before they escalate.
- Comfortable working with Power BI or similar tools to assist in campaign performance visualization.
- Strategic mindset with interest in learning how platform initiatives contribute to business KPIs.
Barriers to Success in Role:
- Inability to manage multiple projects and stakeholders effectively.
- Weak analytical skills leading and problem identification.
- Weak communication or inability to coordinate across multiple teams and timelines
- Limited understanding of financial business, marketing campaign logic and sales channel dynamics
- Passive attitude toward solving problems or escalating issues
- Lack of flexibility or responsiveness in a fast-moving, cross-functional environment
Assistant Manager, Device Financing Platform Management
Posted today
Job Viewed
Job Description
Product Strategies: Assist in managing Sell-Out platform operations to align with sales channel needs and mobile business targets.
Operation Strategies: Optimize the SF+ operational workflow to improve customer participation rates while reducing complexity at the storefront level.
Partner Strategies: Identify, evaluate, and manage strategic partners that align with SF+ platform goals and business direction.
Campaign Strategies: Support the planning and coordination of marketing campaigns with the Mobile Trade team: From ideation, planning, and execution to post-campaign performance evaluation, ensuring each campaign is tailored to business needs and channel dynamics.
Market Activation Lead market activation planning and execution to ensure SF+ presence across retail stores is effective and timely.
Oversee end-to-end POSM (Point-of-Sale Materials) management: From design brief development, planning, coordination with logistics providers, to store-level delivery and setup.
Track and monitor POSM deployment, store readiness, and campaign visibility using centralized trackers to ensure full operational rollout.
Collaborate with the Marketing and Demand Generation teams to execute online marketing initiatives that drive awareness, acquisition, and engagement for SF+ campaigns.
Samsung Finance Plus (SF+) Platform Ownership Ensure seamless operation and cross-functional alignment from front-end user experience to back-end systems and reporting.
Collaborate with Sales and Retail teams to expand SF+ store coverage nationwide.
Optimize the SF+ operational workflow to improve customer participation rates while reducing complexity at the storefront level.
Serve as the key contact point for any issues related to the SF+ platform; lead resolution and root cause tracking.
Performance Reporting Monitoring & Analysis Analyze sell-out and SF+ performance data to identify business opportunities, channel trends, and areas for improvement.
Support forecast, budgeting, and target-setting processes with analytical input and trend interpretation.
Develop, maintain, track, and present SF+ performance reports (e.g., sales, attachment rate, approval rate, conversion).
Platform Enhancement & Project Management Act as Project Manager for all enhancement initiatives on the SF+ platform or other sell-out tools: Drive requirement gathering, timeline planning, testing, deployment, and issue escalation.
Maintain a clear and updated enhancement tracker, including status, responsible parties, and key milestones.
Regularly report progress to management and ensure alignment with business priorities.
General & Ad Hoc Support special projects and tasks as assigned by management or supervisor.
Oversee internal processes such as approvals, PP/PO issuance, payment follow-ups, and document handling.
Dealing and interaction with Internal and External Parties Internal: Sales Team - Collaborate closely to expand the Samsung Finance Plus (SF+) footprint across nationwide retail channels.
Retail Team - Coordinate to ensure proper store activation and frontline execution of SF+ operations.
Trade Marketing Team - Co-develop and evaluate campaign mechanics and promotional strategies to ensure alignment with business objectives and channel readiness.
Demand Generation / Marketing Team - Align on consumer communication strategies to drive awareness and adoption of SF+ offers.
B2B and HQ Knox Guard Teams - Work jointly to maintain system integrity and ensure locking technology (e.g., Knox Guard) functions seamlessly.
Legal Team - Ensure contractual, regulatory, and audit compliance related to SF+ platform and partner operations.
External: Dealers / Retail Partners - Support Samsung Finance Plus implementation, staff training, and issue resolution at storefronts.
Financial Partners - Coordinate closely to ensure system integration, campaign setup, and offer deployment to customers.
Logistics Providers - Manage and monitor delivery of POSM (Point-of-Sale Materials) to ensure timely and accurate support for store marketing and setup.
Skills and Qualifications
Qualifications Bachelor s degree in Business, Engineering, IT, or related field.
5-7 years of experience in sales operations, project management, or platform coordination with ability to manage multiple projects simultaneously (Experience in telecom / mobile / retail / financial services is a plus).
Strong interpersonal and communication skills for effective cross-department collaboration to support cross-functional campaign execution and issue resolution.
Data-driven mindset with hands-on experience in using reporting tools (Excel, Power BI, PowerPoint).
Ability to synthesize performance data and support reporting for business analysis and marketing effectiveness.
Excellent organizational skills with ability to manage operational complexity and deadlines.
Ability to support strategic planning by gathering insights, tracking KPIs, and assisting in initiative execution.
Strong project coordination and cross-functional communication skills.
Proactive, structured, and capable of handling multiple priorities in a fast-paced environment.
Good inter-personal skills to synchronize and collaborate with other related parties.
Proficiency in English (reading, writing & speaking).
Desirable: Exposure to financial services, digital lending, or mobile device financing.
Experience working as a project management.
Strong problem identification and solution-oriented mindset, with ability to address issues proactively before they escalate.
Comfortable working with Power BI or similar tools to assist in campaign performance visualization.
Strategic mindset with interest in learning how platform initiatives contribute to business KPIs.
Barriers to Success in Role: Inability to manage multiple projects and stakeholders effectively.
Weak analytical skills leading and problem identification.
Weak communication or inability to coordinate across multiple teams and timelines.
Limited understanding of financial business, marketing campaign logic and sales channel dynamics.
Passive attitude toward solving problems or escalating issues.
Lack of flexibility or responsiveness in a fast-moving, cross-functional environment.
Job skills required: English, Budgeting, Compliance, Legal
Job skills preferred: Excel, Power BI
Assistant Manager, Device Financing Platform Management
Posted today
Job Viewed
Job Description
Position Summary
Assist in the execution and coordination of the Samsung Finance Plus (SF+) platform, supporting both operational and strategic initiatives across retail, marketing, and partner management. The role includes campaign coordination, performance tracking, partner liaison, and daily platform operations. You will work closely with cross-functional teams to ensure timely delivery of campaigns, store activations, and customer-facing promotions. This role plays a key part in enabling the success of marketing strategies and SF+ business growth by supporting data-driven decisions and on-ground execution.
Role And Responsibilities
Key Responsibilities:
Platform Strategy & Operations
- Product Strategies : Assist in managing Sell-Out platform operations to align with sales channel needs and mobile business targets.
- Operation Strategies : Optimize the SF+ operational workflow to improve customer participation rates while reducing complexity at the storefront level.
- Partner Strategies : Identify, evaluate, and manage strategic partners that align with SF+ platform goals and business direction.
- Campaign Strategies : Support the planning and coordination of marketing campaigns with the Mobile Trade team : From ideation, planning, and execution to post-campaign performance evaluation, ensuring each campaign is tailored to business needs and channel dynamics.
Market Activation
- Lead market activation planning and execution to ensure SF+ presence across retail stores is effective and timely.
- Oversee end-to-end POSM (Point-of-Sale Materials) management: From design brief development, planning, coordination with logistics providers, to store-level delivery and setup.
- Track and monitor POSM deployment, store readiness, and campaign visibility using centralized trackers to ensure full operational rollout.
- Collaborate with the Marketing and Demand Generation teams to execute online marketing initiatives that drive awareness, acquisition, and engagement for SF+ campaigns.
Samsung Finance Plus (SF+) Platform Ownership
- Ensure seamless operation and cross-functional alignment from front-end user experience to back-end systems and reporting.
- Collaborate with Sales and Retail teams to expand SF+ store coverage nationwide.
- Optimize the SF+ operational workflow to improve customer participation rates while reducing complexity at the storefront level.
- Serve as the key contact point for any issues related to the SF+ platform; lead resolution and root cause tracking.
Performance Reporting Monitoring & Analysis
Analyze sell-out and SF+ performance data to identify business opportunities, channel trends, and areas for improvement.
- Support forecast, budgeting, and target-setting processes with analytical input and trend interpretation.
- Develop, maintain, track, and present SF+ performance reports (e.g., sales, attachment rate, approval rate, conversion).
Platform Enhancement & Project Management
Act as Project Manager for all enhancement initiatives on the SF+ platform or other sell-out tools:
Drive requirement gathering, timeline planning, testing, deployment, and issue escalation.
- Maintain a clear and updated enhancement tracker, including status, responsible parties, and key milestones.
- Regularly report progress to management and ensure alignment with business priorities.
General & Ad Hoc
- Support special projects and tasks as assigned by management or supervisor.
- Oversee internal processes such as approvals, PP/PO issuance, payment follow-ups, and document handling.
Dealing and interaction with Internal and External Parties
Internal
- Sales Team – Collaborate closely to expand the Samsung Finance Plus (SF+) footprint across nationwide retail channels.
- Retail Team – Coordinate to ensure proper store activation and frontline execution of SF+ operations.
- Trade Marketing Team – Co-develop and evaluate campaign mechanics and promotional strategies to ensure alignment with business objectives and channel readiness.
- Demand Generation / Marketing Team – Align on consumer communication strategies to drive awareness and adoption of SF+ offers.
- B2B and HQ Knox Guard Teams – Work jointly to maintain system integrity and ensure locking technology (e.g., Knox Guard) functions seamlessly.
- Legal Team – Ensure contractual, regulatory, and audit compliance related to SF+ platform and partner operations.
External
- Dealers / Retail Partners – Support Samsung Finance Plus implementation, staff training, and issue resolution at storefronts.
- Financial Partners – Coordinate closely to ensure system integration, campaign setup, and offer deployment to customers.
- Logistics Providers – Manage and monitor delivery of POSM (Point-of-Sale Materials) to ensure timely and accurate support for store marketing and setup.
Qualifications
Skills and Qualifications
- Bachelor's degree in Business, Engineering, IT, or related field.
- 5-7 years of experience in sales operations, project management, or platform coordination with ability to manage multiple projects simultaneously (Experience in telecom / mobile / retail / financial services is a plus).
- Strong interpersonal and communication skills for effective cross-department collaboration to support cross-functional campaign execution and issue resolution.
- Data-driven mindset with hands-on experience in using reporting tools (Excel, Power BI, PowerPoint).
- Ability to synthesize performance data and support reporting for business analysis and marketing effectiveness.
- Excellent organizational skills with ability to manage operational complexity and deadlines.
- Ability to support strategic planning by gathering insights, tracking KPIs, and assisting in initiative execution.
- Strong project coordination and cross-functional communication skills.
- Proactive, structured, and capable of handling multiple priorities in a fast-paced environment.
- Good inter-personal skills to synchronize and collaborate with other related parties
- Proficiency in English (reading, writing & speaking)
Desirable
- Exposure to financial services, digital lending, or mobile device financing.
- Experience working as a project management
- Strong problem identification and solution-oriented mindset, with ability to address issues proactively before they escalate.
- Comfortable working with Power BI or similar tools to assist in campaign performance visualization.
- Strategic mindset with interest in learning how platform initiatives contribute to business KPIs.
Barriers To Success In Role
- Inability to manage multiple projects and stakeholders effectively.
- Weak analytical skills leading and problem identification.
- Weak communication or inability to coordinate across multiple teams and timelines
- Limited understanding of financial business, marketing campaign logic and sales channel dynamics
- Passive attitude toward solving problems or escalating issues
- Lack of flexibility or responsiveness in a fast-moving, cross-functional environment
- Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.
Senior Officer, MX Device Financing Platform Management
Posted today
Job Viewed
Job Description
Assist in the execution and coordination of the Samsung Finance Plus (SF+) platform, supporting both operational and strategic initiatives across retail, marketing, and partner management. The role includes campaign coordination, performance tracking, partner liaison, and daily platform operations. You will work closely with cross-functional teams to ensure timely delivery of campaigns, store activations, and customer-facing promotions. This role plays a key part in enabling the success of marketing strategies and SF+ business growth by supporting data-driven decisions and on-ground execution.
Key Responsibilities:
Platform Strategy & Operations
- Product Strategies : Assist in managing Sell-Out platform operations to align with sales channel needs and mobile business targets.
- Operation Strategies : Optimize the SF+ operational workflow to improve customer participation rates while reducing complexity at the storefront level.
- Partner Strategies : Identify, evaluate, and manage strategic partners that align with SF+ platform goals and business direction.
- Campaign Strategies : Support the planning and coordination of marketing campaigns with the Mobile Trade team : From ideation, planning, and execution to post-campaign performance evaluation, ensuring each campaign is tailored to business needs and channel dynamics.
Market Activation
- Lead market activation planning and execution to ensure SF+ presence across retail stores is effective and timely.
- Oversee end-to-end POSM (Point-of-Sale Materials) management: From design brief development, planning, coordination with logistics providers, to store-level delivery and setup.
- Track and monitor POSM deployment, store readiness, and campaign visibility using centralized trackers to ensure full operational rollout.
- Collaborate with the Marketing and Demand Generation teams to execute online marketing initiatives that drive awareness, acquisition, and engagement for SF+ campaigns.
Samsung Finance Plus (SF+) Platform Ownership
- Ensure seamless operation and cross-functional alignment from front-end user experience to back-end systems and reporting.
- Collaborate with Sales and Retail teams to expand SF+ store coverage nationwide.
- Optimize the SF+ operational workflow to improve customer participation rates while reducing complexity at the storefront level.
- Serve as the key contact point for any issues related to the SF+ platform; lead resolution and root cause tracking.
- Performance Reporting Monitoring & Analysis
- Analyze sell-out and SF+ performance data to identify business opportunities, channel trends, and areas for improvement.
- Support forecast, budgeting, and target-setting processes with analytical input and trend interpretation.
- Develop, maintain, track, and present SF+ performance reports (e.g., sales, attachment rate, approval rate, conversion).
Platform Enhancement & Project Management
- Act as Project Manager for all enhancement initiatives on the SF+ platform or other sell-out tools:
- Drive requirement gathering, timeline planning, testing, deployment, and issue escalation.
- Maintain a clear and updated enhancement tracker, including status, responsible parties, and key milestones.
- Regularly report progress to management and ensure alignment with business priorities.
General & Ad Hoc
- Support special projects and tasks as assigned by management or supervisor.
- Oversee internal processes such as approvals, PP/PO issuance, payment follow-ups, and document handling.
Dealing and interaction with Internal and External Parties
Internal:
- Sales Team – Collaborate closely to expand the Samsung Finance Plus (SF+) footprint across nationwide retail channels.
- Retail Team – Coordinate to ensure proper store activation and frontline execution of SF+ operations.
- Trade Marketing Team – Co-develop and evaluate campaign mechanics and promotional strategies to ensure alignment with business objectives and channel readiness.
- Demand Generation / Marketing Team – Align on consumer communication strategies to drive awareness and adoption of SF+ offers.
- B2B and HQ Knox Guard Teams – Work jointly to maintain system integrity and ensure locking technology (e.g., Knox Guard) functions seamlessly.
- Legal Team – Ensure contractual, regulatory, and audit compliance related to SF+ platform and partner operations.
External:
- Dealers / Retail Partners – Support Samsung Finance Plus implementation, staff training, and issue resolution at storefronts.
- Financial Partners – Coordinate closely to ensure system integration, campaign setup, and offer deployment to customers.
- Logistics Providers – Manage and monitor delivery of POSM (Point-of-Sale Materials) to ensure timely and accurate support for store marketing and setup.
Qualifications
- Bachelor's degree in Business, Engineering, IT, or related field.
- 2–5 years of experience in sales operations, project management, or platform coordination (Experience in telecom / mobile / retail / financial services is a plus).
- Strong organizational and follow-up skills to support cross-functional campaign execution and issue resolution.
- Data-driven mindset with hands-on experience in using reporting tools (Excel, Power BI, PowerPoint). Ability to synthesize performance data and support reporting for business analysis and marketing effectiveness.
- Ability to synthesize performance data and support reporting for business analysis and marketing effectiveness.
- Familiarity with digital or retail marketing workflows (e.g., campaign rollout, POSM deployment, tracking metrics).
- Ability to support strategic planning by gathering insights, tracking KPIs, and assisting in initiative execution.
- Strong project coordination and cross-functional communication skills.
- Proactive, structured, and capable of handling multiple priorities in a fast-paced environment.
- Good inter-personal skills to synchronize and collaborate with other related parties
- Proficiency in English (reading, writing & speaking)
Desirable:
- Exposure to financial services, digital lending, or mobile device financing.
- Experience working with marketing or trade teams to support retail campaigns.
- Understanding of customer journey mapping or CRM data analysis.
- Comfortable working with Power BI or similar tools to assist in campaign performance visualization.
- Strategic mindset with interest in learning how platform initiatives contribute to business KPIs.
Executive - Unix System Administration
Posted today
Job Viewed
Job Description
Key Responsibility:
- Provide L2/L3 support on AIX, Linux and ESX servers.
- Be responsible for the day-to-day operational support for Unix and Linux-based hosts, their services, monitoring, troubleshooting, and resolving problems, to improve the platform.
- Provide technical support maintenance of production and development systems and administration of environments.
- Incident and Change Management, Health, and Performance monitoring - check server health, performance and capacity alerts, take preventive and remedial action.
- Execution and documentation of infrastructure changes and preparing work instructions.
- Reporting and participating in governance and audit activities.
Qualifications:
- Bachelor's Degree in Computer Science or related Technology field.
- 1-3 years of good hands-on experience as Unix system administration.
- Good Unix system administration and troubleshooting: resolving operational and security issues; identifying and troubleshooting hardware and OS issues Experience in troubleshooting issues.
- Proficient in English and Thai.
- Able to prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Should be ready to acquire new skills.
- Flexibility in supporting 24x7 environment.
- Hands-on experience with scripting tools, Ansible and other automation or DevOps tools.
CP AXTRA | Lotus's
CP AXTRA Public Company Limited.
Nawamin Office: Buengkum, Bangkok 10230, Thailand
"By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy."
Quality System Administration Coordinator-Operation
Posted today
Job Viewed
Job Description
Set up Audit Plan and lead audit with team.
Follow up and Advise non conformity and suggestions.
from Internal/ External AuditCoordinate with Compliance team to align law &.
regulation in Operation AspectAdvise and Maintain Document Control Up-to-date as.
management system requirementLead & Follow up Operational Risk & Opportunity.
according to management systemBe able to integrate all management systems.
EXPERIENCE (FOR RECRUITMENT).
Good Communication in English.
Managerial and PC Skills are required.
Fast Learner and with Strong Working Ethic.
Able to work in team or individual and complete assignments within deadline.
Good Human Relation.
Above 3 years in ISO Audit or TQA or Legal Compliance or Risk Management.
Experience in Management System implementation.
Skill in Management System Integration is plus.
Certified of Auditor/Lead Auditor is preferred.
EDUCATION (FOR RECRUITMENT).
Bachelor Degree in any fields (Industrial Engineer is preferred).
OTHER REQUIREMENTS (FOR RECRUITMENT).
Job skills required: English, System Administration, Fast Learner, Legal
Job skills preferred: Risk Management
IT System Support and Administration
Posted today
Job Viewed
Job Description
ลักษณะงาน :
- ดำเนินการตั้งค่าโน้ตบุ๊กและอุปกรณ์ LAN
- จัดการการติดตั้งโน้ตบุ๊กใหม่ การเปลี่ยน และการตั้งค่าซอฟต์แวร์
- สร้างบัญชีอีเมลและรหัสผ่านเริ่มต้นสำหรับผู้เข้าร่วมใหม่
- ดำเนินการยกเลิกการเข้าถึงและควบคุมการเข้าถึงระบบสำหรับผู้เข้าร่วมที่ออกไป
- ให้การสนับสนุนระดับแรกสำหรับปัญหาฮาร์ดแวร์ รวมถึงพีซี อุปกรณ์ต่อพ่วง และอุปกรณ์อื่นๆ
- แก้ปัญหาผู้ใช้ที่เกี่ยวข้องกับซอฟต์แวร์ แอปพลิเคชัน และระบบปฏิบัติการ
- ให้การสนับสนุนผู้ใช้ทางโทรศัพท์ คอมพิวเตอร์ อีเมล และแบบพบหน้า
- จัดการโครงสร้างพื้นฐานเครือข่ายและตรวจสอบการเชื่อมต่อระหว่างแผนกต่างๆ
- บำรุงรักษาบันทึกที่ถูกต้องของฮาร์ดแวร์ไอทีและสินทรัพย์ซอฟต์แวร์
- ตรวจสอบและจัดการการใช้งานและการต่ออายุใบอนุญาตซอฟต์แวร์
- ช่วยเหลือในการวางแผนและจัดหาใบอนุญาตและการสมัครสมาชิกใหม่
- ตั้งค่าและแก้ไขปัญหาอุปกรณ์ IT และ AV สำหรับการประชุมและการนำเสนอ
- ช่วยเหลือวิศวกรด้านความปลอดภัยในการนำไปใช้และดูแลรักษาการป้องกันปลายทาง (เช่น ติดตั้งซอฟต์แวร์ความปลอดภัย)
- ตรวจสอบให้แน่ใจว่าระบบปฏิบัติตามนโยบายไอทีและความปลอดภัยของบริษัท
- รองรับการกำหนดค่าและการอัปเกรด Windows และ MacOS
- จัดการบัญชีผู้ใช้ สิทธิ์ และวงจรชีวิตของฮาร์ดแวร์/ซอฟต์แวร์
- บำรุงรักษาขั้นตอนและเอกสารสำหรับการกำหนดค่าระบบ
- ประสานงานกับผู้จำหน่ายบุคคลที่สามเพื่อซ่อมแซมอุปกรณ์และแก้ไขปัญหาขั้นสูง
- ให้การสนับสนุนผู้ใช้และดำเนินการงานดูแลระบบใน Teams, SharePoint, Outlook และ Forms
- ให้การสนับสนุนด้านธุรการและเอกสารสำหรับการดำเนินงานไอที
- จัดการงานเฉพาะกิจและมีส่วนร่วมในโครงการที่เกี่ยวข้องกับไอทีตามที่ได้รับมอบหมาย
คุณสมบัติ :
- ปริญญาตรีสาขาวิทยาการคอมพิวเตอร์ วิศวกรคอมพิวเตอร์ ไอที หรือสาขาที่เกี่ยวข้อง
- มีประสบการณ์ด้านการสนับสนุนไอทีหรือตำแหน่งที่คล้ายคลึงกันอย่างน้อย 2 ปี
- มีความรู้เกี่ยวกับระบบปฏิบัติการ Windows และ Mac เป็นอย่างดี
- มีประสบการณ์ในการดูแลระบบ Microsoft 365 (Teams, SharePoint เป็นต้น)
- มีความเข้าใจพื้นฐานเกี่ยวกับเครื่องมือการดูแลระบบผู้ใช้ เช่น Active Directory
- มีทักษะพื้นฐานด้านเครือข่ายและการสนับสนุนเซิร์ฟเวอร์
- มีทักษะในการแก้ปัญหาและการสื่อสารที่ดี
- สามารถทำงานหลายอย่างพร้อมกันและจัดลำดับความสำคัญในสภาพแวดล้อมที่มีการเปลี่ยนแปลงอย่างรวดเร็ว
- มีทักษะในการจัดระเบียบที่ดีและใส่ใจในรายละเอียดในการจัดการเอกสาร
- มีทัศนคติที่มุ่งเน้นการบริการและมีความสามารถในการจัดลำดับความสำคัญและจัดการงานต่างๆ มากมาย
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