347 Engineer Support jobs in Thailand

รายละเอียดงาน

วัตถุประสงค์หลักของงาน (Main purpose of this job)

• The Software/Hardware Platform Production Support Engineer is responsible for providing technical support and troubleshooting for software and hardware product throughout the production process. This role will collaborate closely with various teams, including engineering, manufacturing, and quality assurance, to ensure smooth and efficient production processes. หน้าที่หลัก (Major Tasks/Responsibilities)

หน้าที่งานหลัก :

• Provide timely and effective technical support for software and hardware issues that arise during production .
• Troubleshoot and resolve problems related to software bugs, hardware malfunctions, and system configuration errors.
• Document and track technical issues and their resolutions.
• Work with vendors and partner to assist in the setup , configuration and maintainance of production environments , including servers , workstations and network equipment.
• Monitor production systems for performance issues and take corrective actions as needed.
• Conduct quality checks on software and hardware products to ensure they meet specifications and standards.
• Identify and report defects or quality issues to the appropriate teams
• Analyze production processes to identify areas for improvement and implement solutions to enhance efficiency and quality.
• Contribute to the development and maintenance of production documentation and procedures.

คุณสมบัติผู้สมัคร :

• Bachelor degree or higher in Technology Management, Information Management, Digital Technology Management , Computer Science, Business Administration Management with Technology related , Computer Business , Computer Engineer or related fields
• 5 Years Experience in Software Development Project including Hardware and Devices
• Experience in production support process both Software , Hardware , Devices (Familiar to ITTL)
• Strong technical skills in software and hardware troubleshooting with problem-solving and communication to stakeholders (especially technical members

Application Support Job Description

We are seeking a knowledgeable application support engineer to monitor and maintain the reliability of the software applications and related systems implemented in customers' environments. The duties shall include reporting to Service Manager and Project Manager, collaborating with colleagues, project team, and clients' IT support team.

To ensure success as an application support engineer, this position requires extensive experience in providing application support in a sensitive and secured environment. The qualification includes the following;

• service-minded with solid people skills and a desire for continuous improvement of service quality and customer satisfaction
• possess strong business understanding while experience in enterprise solutions (ERP, SCM, CRM)
• demonstrable experience as an application support engineer in a related field
• fast learner, self-motivated individual with a can-do attitude
• detail-oriented with strong analytical and problem-solving skills
• own adequate knowledge of back-end programming languages such as SQL, Java
• able to manage code migration, document configuration changes, and monitor performance
• experienced in enterprise application server (IBM WebSphere or alike) configuration, monitoring, and performance tuning
• own a bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar

Application Support Engineer Responsibilities

• Providing software application support by system monitoring and troubleshooting under the supervision of Service Manager and through coordination with the client service team and company technical team
• Maintain the service quality and SLA with customers.
• Resolve and/or escalate tickets and incidents
• Perform analysis on software application functionality and suggest improvements by consulting with the technical team and users
• Maintain strong working relationships with client users and show a high level of responsiveness
• While working on client environments, strongly maintain all customers' security compliance
• Educate and train end-users on application usage, particularly explaining newly developed functionalities
• Managing code migration across environments to ensure continued and synchronized functionality
• Keeping a record of configuration changes and scheduling application updates
• Documenting processes and monitoring application performance metrics

Job Responsibilities

1. Provide 24-hour response to operational failures of the bank's core banking system, covering business anomalies in application systems (e.g., deposit, loan, report, and document systems) and infrastructure anomalies (e.g., cloud services, databases, and networks);

2. Conduct real-time monitoring of system issues and respond promptly; escalate issues to the subsequent handling process in a timely manner, and assist in extracting logs and data required for issue analysis;

3. Upon receiving the bank's MA support request, initiate the response process within 15 minutes, and quickly complete preliminary localization through troubleshooting of abnormal phenomena, log analysis, and data verification;

4. Cooperate efficiently with the bank to resolve Serv1 or Serv2-level system issues;

5. Prepare detailed incident reports, and accurately communicate the results of root cause analysis to the bank and support teams;

6. Organize the MA processes of the core system, iteratively update the MA support manual, and ensure the implementation of standardized MA practices.

Job Requirements

1. A bachelor's degree or above, majoring in computer science, software engineering, or related fields.

2. Have in-depth familiarity with the application architecture of the bank's core systems, master relevant knowledge of cloud environment operation and maintenance, and possess professional knowledge of IT Service Management (ITSM) best practices.

3. Have excellent written and verbal communication skills, and be able to convey complex information clearly and concisely. Thai or English communication skills are required (candidates who can speak Chinese will be given priority).

4. Recognize and accept the 24-hour, 7-day shift system, and be able to adapt to night shifts and holiday duty (12 hours per shift, each shift includes 30-minute shift-handover time).

5. Have strong coordination and organizational abilities, and be able to manage multiple tasks efficiently and prioritize them clearly.

6. Be familiar with the Spring Boot framework and have Java coding and development capabilities.

7. Be familiar with the access operations of mainstream databases (MySQL, PostgreSQL), and have the ability to optimize SQL, tune performance, and optimize batch tasks.

8. Be proficient in mainstream development tools such as Eclipse and IntelliJ IDEA, be skilled in using version management tools such as Git and SVN, and log management and analysis tools such as Kibana.

9. Be able to work stably in Thailand for a long time, have good self-learning ability, and be able to quickly adapt to business and technological updates.

Job Responsibilities

1. Provide 24-hour response to operational failures of the bank's core banking system, covering business anomalies in application systems (e.g., deposit, loan, report, and document systems) and infrastructure anomalies (e.g., cloud services, databases, and networks);

2. Conduct real-time monitoring of system issues and respond promptly; escalate issues to the subsequent handling process in a timely manner, and assist in extracting logs and data required for issue analysis;

3. Upon receiving the bank's MA support request, initiate the response process within 15 minutes, and quickly complete preliminary localization through troubleshooting of abnormal phenomena, log analysis, and data verification;

4. Cooperate efficiently with the bank to resolve Serv1 or Serv2-level system issues;

5. Prepare detailed incident reports, and accurately communicate the results of root cause analysis to the bank and support teams;

6. Organize the MA processes of the core system, iteratively update the MA support manual, and ensure the implementation of standardized MA practices.

Job Requirements

1. A bachelor's degree or above, majoring in computer science, software engineering, or related fields.

2. Have in-depth familiarity with the application architecture of the bank's core systems, master relevant knowledge of cloud environment operation and maintenance, and possess professional knowledge of IT Service Management (ITSM) best practices.

3. Have excellent written and verbal communication skills, and be able to convey complex information clearly and concisely. Thai or English communication skills are required (candidates who can speak Chinese will be given priority).

4. Recognize and accept the 24-hour, 7-day shift system, and be able to adapt to night shifts and holiday duty (12 hours per shift, each shift includes 30-minute shift-handover time).

5. Have strong coordination and organizational abilities, and be able to manage multiple tasks efficiently and prioritize them clearly.

6. Be familiar with the Spring Boot framework and have Java coding and development capabilities.

7. Be familiar with the access operations of mainstream databases (MySQL, PostgreSQL), and have the ability to optimize SQL, tune performance, and optimize batch tasks.

8. Be proficient in mainstream development tools such as Eclipse and IntelliJ IDEA, be skilled in using version management tools such as Git and SVN, and log management and analysis tools such as Kibana.

9. Be able to work stably in Thailand for a long time, have good self-learning ability, and be able to quickly adapt to business and technological updates.

Job Overview:

We are seeking a proactive and technically versatile ERP and Enterprise Application Support Analyst to maintain and support the company's core ERP system (preferred to be UFIDA U9) and assist in the management of other enterprise-level applications, such as the Human Resources (HR) system and the Manufacturing Execution System (MES). The ideal candidate should have practical experience in system customization, report design, BI dashboard creation, and technical troubleshooting, be proficient in C# programming and SQL databases, and be familiar with ERP system operations.

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Key Responsibilities:

• Responsible for the daily maintenance, technical support, and functional optimization of the company's ERP system (preferred to be UFIDA U9), ensuring system stability and user satisfaction.

• Support and maintain other business-critical applications, such as the HR system and the Manufacturing Execution System (MES).

• Collaborate with business departments to conduct needs analysis, optimize business processes, and provide system improvement recommendations.

• Design and maintain various business reports and dashboards using BI tools (such as Power BI and U9 Reporting Tool).
• Perform system customization and simple development tasks, using C# and SQL databases to expand functionality or process data.

• Quickly respond to and resolve functional or data anomalies in ERP and other systems.

• Write and maintain documentation related to system configuration, custom development, and operation manuals.

___

Job Requirements:

• Diploma or bachelor's degree in information technology, Computer Science, or a related field.

• At least three years of experience in ERP/enterprise application support.

• Understanding of ERP business processes, particularly practical applications within the manufacturing or distribution industry.

• Proficiency in C# programming and SQL database development and management.

• Familiarity with BI reporting tools (such as Power BI) preferred.

• Excellent analytical, problem-solving, and communication skills.

• Ability to work independently and possess multi-tasking management capabilities.

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Preferred Requirements:

• Experience with complete ERP project implementation or module optimization.

• Manufacturing experience is preferred.

• Proficiency in English, with the ability to communicate effectively with regional teams, is preferred.

Location: Krungsri Head Office RAMA3, Hybrid Work : Onsite 1 Days/Week

Team size: 5 people

Position Summary

The API Support Engineer Team Lead will lead a technical L3 support team to provide operational and technical support for Krungsri APIs and all related components. This role ensures the high availability, performance, and reliability of API services, manages the team to provide 24×7 support model (on-call rotation) to resolve incidents, driving root cause analysis, manage deployments, and oversee smooth release processes. Key responsibilities include overseeing operational support, acting as a liaison between technical teams and business stakeholders, ensuring effective communication, resolving escalated technical challenges related to APIs and their associated systems and contribute to continuous service improvement.

Job Description

• Lead and mentor a team of Level 3 technical supports, including setting goals, monitoring their knowledge and performance, and conducting reviews to drive team growth and efficiency.

• Provide investigating and resolving production issues within agreed SLAs., ensuring the service's stability and reliability.

• Handle escalated technical issues, acting as a point of contact to ensure timely and professional resolution of complex customer or partner engagements.

• Work closely with Development and other support teams to ensure timely escalation and resolution of high-severity incidents and communicate progress and status to the management team.

• Manage incident communications with stakeholders, including timely updates to management and business units.

• Ensure 24×7 support coverage (on-call rotation), maintaining SLA compliance and service reliability.

• Oversee API deployment, release validation, and post-release monitoring to ensure system stability.

• Implement and enforce best practices for API monitoring, alerting, and observability using tools such as Dynatrace or equivalent.

Qualifications:

Education

• Bachelor's or Master's degree in Information Technology, Computer Science, Computer Engineering, Software Engineering, or related fields.

Experience

• 10+ years of experience in technical supports, with at least 3 years in a Team Lead position.

• Banking or financial services experience is a plus.

Technical Skills

• Strong knowledge of RESTful APIs, HTTP protocol, OAuth, JSON, SOAP, XML, Swagger).

• Solid knowledge of monitoring & logging tools (e.g., Dynatrace, Kibana, ELK Stack, Grafana).

• Hands-on experience with OpenShift Container Platform (OCP), Kubernetes or Cloud.

• Strong understanding of operating systems (Windows, Linux), networks, and SQL.

• Familiarity with CI/CD pipelines, microservices and experience using API testing tools such as Postman.

• Strong analytical, troubleshooting, and debugging skills in distributed systems.

• Excellent leadership, communication, and stakeholder management skills.

• Strong problem-solving mindset with ability to make quick decisions under pressure.

Please note that we will get in touch with shortlisted candidates only.

Stay connected with KRUNGRI CAREER at:

• FB: Krungsri )
• LINE: Krungsri Career )
• LINKEDIN: Krungsri )

Applicants can read the Personal Data Protection Announcement of the Bank's Human ResourcesFunction by typing the link from the image that stated below.

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The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank.

Location: Bangkok (Hybrid Working)

About the Opportunity

Cathcart Technology is partnering with a global leader in financial technology to find a Cloud & Application Support Engineer. An exciting opportunity to join a global support function, working on mission-critical systems that serve customers worldwide.

In this role, you will be the go-to technical expert for issues that go beyond regular support—providing support across cloud services, APIs, and large-scale data platforms. You'll collaborate with international development, product, and operations teams to ensure maximum service availability and rapid incident recovery.

Key Responsibilities

• Investigate and resolve complex software and product issues escalated from global teams.
• Provide technical guidance to customers on product functionality and API usage.
• Collaborate with development, operations and product team to resolve technical issues
• Support major incident management by providing immediate technical assistance and driving service recovery.
• Recommend improvements to services, software verification, and releases.
• Build a strong understanding of technology architecture, cloud services, and product workflows.

What We're Looking For

• Bachelor's degree in Information Technology, Computer Engineering, or related field.
• Proven experience in software development or technical support within an enterprise-scale environment.
• Experience with programming/scripting (Python, Java, SQL).
• Familiarity with AWS services such as EC2, S3, RDS, Lambda, API Gateway, SQS, SNS, and monitoring via CloudWatch.
• Strong understanding of APIs
• Knowledge of tools like Kafka, Elasticsearch would be a plus
• Strong interpersonal skills to communicate effectively with stakeholders
• Good communication skills in English

If you're passionate about troubleshooting at scale and excited to work in an international environment—we'd love to hear from you.

Please reach out to Cathcart Technology at for more details.

KEY RESPONSIBILITIES:

• Planning and troubleshooting on WMS to away from  operation troubles.
• Manage incidents, first tier support before escalate to next level support.
• Coordinate between Business user and Group technical team.
• Perform in SIT, UAT and Go-live steps of problem corrections and system enhancements.
• Train, coach and create support documents to users.
• Keep monitoring the WMS and related applications.

QUALIFICATIONS:

• Bachelor's degree in Information Technology, Computer Science or Computer Engineering
• At least 3 years experienced in Application, Programmer, WMS
• Knowledge and experience in SQL Server and Oracle Database
• Knowledge in Delphi, Dot Net development (web & desktop), C#, etc.
• Ability to communicate in English
• Self-motivated, Confident, Proactive, Positive thinking, Team Working with high responsibility
• Able to provide afterhours support for critical issue

Working Location : Bangkok Kongtoey, MRT Queen Sirikit Center

Interested applicants, please submit your updated resume with current & expected salary 

via APPLY NOW

Yusen Logistics (Thailand) Co., Ltd. (Head Office)

One, Two FYI Center, 6th, 7th Fl., Rama 4 Rd.,

Klongtoey, Klongtoey, Bangkok 10110

Tel and Fax

Only shortlisted candidates will be notified.

Roles

• Analyze complex incidents and troubleshooting
• Ensure to update troubleshooting guidebook & FAQ
• Understand products thoroughly and can advise customers suitable solutions on timely matters
• Raise and own ticket to infra or dev for real incident, with reproduction steps
• Build product support skill for Junior App Support (Have Experience)

Job Description:

• Solve problems and advise troubleshooting for customers.
• Follow up and be responsible to work on problems notified in the system through all channels.
• Provide advice and assistance to customer about the program installed
• Coordinate various departments (Infra, Business Partner, Developer) to achieve the objectives.

Qualifications:

• Bachelor's Degree or higher in Computer Science, Information Technology, Business Computer or related field.
• Good command of English
• Have service mind
• Have communication and negotiation skills
• Able to work in shifts and work on holidays.
• Good problem solving and analytical skills