193 Executive Support jobs in Thailand

Support Executive - Bangkok

We are a new insurance broker/Insurtech start up with offices in Hong Kong and Bangkok. We are seeking a dynamic, results-driven Support Executive to join our aspiring team. The successful candidate will help service and support new business as well as key existing clients.

This is a great opportunity for a self motivated individual to build a career at an exciting international insurance intermediary.

Here's what you'll be doing with us:

• Assist with new business implementation
• Help with maintaining library of insurance providers
• Aid in data input /uploading documents on CRM system
• Producing proposals for clients
• Work on policy renewals for both group and individual clients
• Servicing of existing policy holders
• Assist with creating plans and putting rates on the site
• Provider document management

Here's the person we're looking for:

• Thailand passport holder
• Strong collaboration skills and able to work well across different functions of the company
• Excited to join a start-up environment and willingness to go the extra mile for our clients
• Bachelor's degree or higher
• Computer literate
• Fluent in English
• Meticulous attention to detail
• Excellent communication and organizational skills
• Service minded, well-organized, proactive, positive attitude
• OIC non life license desirable but not essential

We are a new insurance broker/Insurtech start up with offices in Hong Kong and Bangkok. We are seeking a dynamic, results-driven Support Executive to join our aspiring team. The successful candidate will help service and support new business as well as key existing clients.

Role and Responsibilities:

The roles and responsibilities for the position include:

• Assist with new business implementation
• Manage claims inbox, clarify and follow up when claim is not being paid
• Assist with maintain update to date library of insurance providers
• Aid in data input /uploading documents on CRM system
• Producing proposal for group
• Work on policy renewals for both group and individual clients
• Servicing of existing policy holders
• Group plan additions and deletions
• Assist with creating plans and putting rates on the site
• Provider document management
• Build and grow support team and provide training to new joiners

Qualifications:

• Bachelor's degree or higher
• Thailand passport holder
• Strong collaboration skills and able to work well across different functions of the company
• Excited to join a start-up environment and willingness to go the extra mile for our clients
• Computer literate
• Fluent in English
• Meticulous attention to detail
• Excellent communication and organizational skills
• Service minded, well-organized, proactive, positive attitude
• OIC non life license desirable but not essential

Manatal is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a global presence and is trusted by thousands of businesses in over 135 countries and is recognized by Forbes as Best Recruiting Software of 2024.

Our goal is to transform the entire hiring process by making it simple, efficient, and enjoyable for recruiters, hiring managers, and candidates alike.

Our mission is to offer the best-in-class AI-powered technologies to empower small, medium, and large businesses in their staffing & recruitment transformation.

Customer Support Executive (English & Spanish 2:00 AM - 11:00 AM)
You will be a key member of the Manatal sales team and a point of contact between Manatal and our existing clients. You will be responsible for delivering quality service support and helping our users find success through the use of our platform. On top of that, you will be working closely with our Sales, Product, and Engineering team to deliver a level of support that best fits our clients.

You will be a part of a team that strives for the highest customer happiness and helps our customers transform the way they recruit.

Responsibilities

• Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
• Owning customer issues and requests from initial report to resolution, collaborating cross-functionally to address each request, and communicating with customers regularly regarding incidents or requests status.
• Work closely with product or engineering teams to escalate and resolve issues, providing detailed feedback and insights.
• Provide clear and concise updates to customers regarding the status of their issues, ensuring they are kept informed throughout the resolution process.
• Log and track all support requests in the CRM and ticketing system, ensuring accurate and detailed documentation of issues and resolutions.
• Act as a liaison between customers and product teams to provide feedback on product features, usability, and potential areas for improvement.
• Provide after-hours and on-call support as needed through live chat or impromptu live support requests.
• Handling customers with a consummately professional attitude.
• Other tasks assigned by the CEO and Management

Required Skills And Experience

• 1+ years of related Customer Support experience.
• Spanish Speaking - Must
• French Speaking - Plus
• Excellent written and verbal English communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
• Understanding of common operating systems (Windows, MacOS) and Software applications
• Basic troubleshooting knowledge about issues related to bugs, web applications, databases, APIs, simple scripts, XML feeds and others is preferred.
• Familiarity with ticketing platforms - experience with support ticketing systems such as Jira, ServiceNow, Zendesk or similar.
• Able and comfortable working in the time allocation.
• Proven leadership skills in both independent and team environments.
• High energy levels, a high degree of integrity, self-motivation, positive attitude, proactive approach to work, and confidence.
• Demonstrated success in a B2B sales environment.
• A degree in Computer Science, Information Technology, or a related field is a plus. Relevant certifications (e.g., ITIL, AWS, etc.) are also a plus.

Working with Manatal

• This role is based at our Bangkok office in the heart of the city center
• As a team of diverse cultures and nationalities, English language proficiency is required
• We enjoy collaborating in person and the team is working on-site

Why you'll enjoy working with Manatal

• Well-funded start-up backed by Surge & Sequoia
• Be part of one of the fastest-growing B2B SaaS start-ups in the region
• You will be collaborating with talented individuals in the industry
• Join a lively and highly international team
• Indulge in a challenging and innovative working culture
• Attractive medical healthcare plan
• Personal development allowance
• 2 weeks of work from anywhere per year
• Regular fun team-building activities
• Company trip

Apply on our Careers Page
If you are a fit for this role and are excited to join Manatal, please follow this link to apply:

**Watch our Demo

Manatal Hiring**
At Manatal, we are dedicated to building an intuitive AI-powered application tracking system to streamline and transform the entire hiring and recruitment process.

We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship or other class protected by applicable law.

• Coordinate with customer as a representative for operation.
• To closely work with Contract Managers and department head to ensure the contractual KPI and customer satisfaction are improved or maintained.
• To ensure all department heads will complete their tasks according to their time line, by reminding and giving them the supporting.
• Studying the project and operations under Supervisory to contribute the cost reduction and the operations improvement by suggestion the best comment via his / her experience of involvement on all departments to provide an organization view.
• To take responsibility the project progress to be achieved timeline and deliverables. And initiate corrective action where necessary.
• To ensure the project and operations under Supervisory have qualified and completed SOPs and other Quality program according to company policy.

• Bachelor Degree in any field.
• 2-5 Years experience in Warehouse Operation / Improvement / Analyze data.
• Good communication and leadership skills, Good command of written and spoken English, Computer literate.
• Required competencies for Supply Chain Management.

Company Overview:

Ultima Markets is a multi-asset trading platform with various global offerings to adapt to investors from all walks of life. Investors trading on our platform get access to 250+ CFD financial instruments, including Forex, Commodities, Indices and Shares.

You can visit our website: to understand more about our company.

Job Position:
Client Support Executive (Laos Speaking)

Work Hours:
Flexible Shift (Normal Working Time: Mon-Fri, 9.30 am-6.30 pm.)

Work Policy:
Onsite

Key Responsibilities:

• Respond to provide exceptional client service via phone, email, chat in Lao and English (or Thai, if applicable).
• Diagnose and troubleshoot client issues, providing effective solutions and escalating complex problems to higher-level support when necessary.
• Maintain a deep understanding of the company's products and services to offer accurate and insightful information to clients.
• Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction with the company's offerings.
• Keep detailed records of client interactions, issues, and resolutions in the company's system.
• Gather client feedback on products and services to share with relevant departments for continuous improvement.
• Moving towards the next generation of customer service that offers higher automation and intelligence.
• Translate customer support instruction articles through linguistic advantages.
• Ad-hoc tasks from supervisor.

Qualifications:

• Bachelor's degree in any field; fresh graduates who have passionate in financial or investment are welcome.
• At least 1-2 years of experience in Client Service (Experience in Forex, Crypto, or Fintech is a plus.)
• Knowledge of CFDs products and basic investment is a plus
• Customer-oriented mindset and willingness to assist customers and resolve issues with genuine care.
• Ability to understand client issues and resolve them quickly and efficiently.
• Fluent in Lao (spoken and written) and proficient in English and Thai.
• Basic knowledge of relevant tools, CRM systems, and software.
• Able to work as shift and flexibility.
• Living in Thailand and able to relocate to work in an office in Bangkok,Thailand

Role:

• The Customer Support Executive role involves handling customer interactions via phone, email, or chat.
• Responsibilities include addressing customer issues, providing information, and supporting queries on products or services.
• 8h shift (150 THB/h)

Responsibilities:

• Communicate with customers via phone, email, and chat.
• Provide accurate information about products and troubleshooting.
• Collaborate with internal departments to fulfil customer needs.

Qualifications:

• Minimum 1 year of customer service / support experience.
• Fluent in English and Thai
• Excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize efficiently.
• Flexible with rotational shifts, including nights and overnights.
• Available to start immediately.

The Sales Support Executive providing administrative sales support for the SMB, PPE & BD Wellness sales forces who work both in the Field and at Head Office. This involves day to day support, sales reporting, preparing sales materials and sample processing and the back-end sales force automation tool management.

The work covers a range of administrative and analytical tasks and reports to the Sales Support Manager.

Job Description

• Back Office Support for Field Based Salespeople.
• Prepare standard reports on customers and sales team information to daily, weekly, monthly and quarterly schedules.
• Maintain and communicate changes where required, up to date and accurate information on the sales team and their responsibilities, in all systems.
• Coordinate and provide information to other internal departments to improve cross functional efficiencies.
• Participate in the development of departmental procedures
• Super user for internal sales tools ,SAP and other related systems.
• Attend and support at Sales Meetings, Seminars and Sales Training
• Actively participate with various tasks or ad-hoc internal projects as assigned.

Qualification

• Bachelor's degree with a minimum of 2 years related experience.
• Experience in administration and sales information analytic may be advantageous.
• Intermediate Word, Excel & PowerPoint skills with basic knowledge of Access.
• Excellent team working, motivational, interpersonal, communication and service mind.
• Excellent organizational skills and multi-tasking skills, with a sense of urgency
• Working knowledge of SAP is preferred.

Job Description

The job of Sales Support Executive includes Quality assurance and technical support activities such as:

• Study the specification of all products and suppliers.

• Checking the samples; representative before shipments (going out and coming) and new product development.

• Searching all the information related to the fruits, food regulations (local/overseas) in order to support the sales and marketing team

• Inspection factories and loading

• Checking and cleaning the incoming product at the warehouse

• Prepare and send the samples to overseas/local customers/suppliers

• Take the lead to investigate for the claim issues with the suppliers/customers

• Study and searching the information from internet or another about the quality/claim issued

• Handle the questionnaire of the customers

• Follow the suppliers for the update quality certifications, annual test report

• Key in/out the samples in our system

• Manage to clear the expired samples

• The things that support sales and marketing team

Qualifications

• Min. BA, preferably food technology science or science fields
• Min. 1-3 years experiences, direct experiences to technical support activities for food products.
• Good command of English
• Highly motivated, creative, with self-initiative and able to work independently
• Good communication and interpersonal skills
• Profound knowledge of internet, MS Word and Excel
• Able to travel upcountry and overseas

Work time: Mon - Fri

Location: Bangrak / BTS Chong Nonsi / MRT Sam Yan

Benefits (after probation):

• Performance bonus
• Medical insurance
• Provident fund

Responsibilities

• Generate data input for sales order, invoices and other sales related documents
• Provide reports to support Sales Managers
• Liaise with internal stakeholders in sales, commercial team and finance for any matter related to sales
• Support Sales Support Manager in operating / monitoring sales data
• Ensure that customer's information is maintained accurately on the customers' database

Qualifications

• Newly graduated candidate is welcome
• Preferably 1-2 years of job experience in sales support and administrative functions
• Good English communication skills
• Proficient MS Excel user
• Experience in SAP and SFDC is a plus