8 Field Application Engineer jobs in Thailand
Customer Support Officer
Bangkok, Bangkok
AlignTech
Posted today
Job Viewed
Job Description
**Join a team that is changing millions of lives.**
Transforming smiles, changing lives
At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.
Ready to join us?
**About this opportunity**
As Customer Support Officer, you will manage customer interactions to increase customer satisfaction and improve service quality. This specialist is primarily responsible for providing professional support to current and potential customers in Thailand and Indochina countries according to the Service Level Agreements by ensuring that customer needs are resolved in a timely manner.
**In this role, you will**
Collect, direct the questions, complaints, and issues from customers to the relevant departments to get them answered and solved in a timely manner
- Be alert to trends in requests and issues reported by customers. Share learning’s with departmental peers and management
- Initiate contact with customer to clarify treatment goals or vague instruction
- Competent in the use of company systems to support in treatment status and sales follow up
- Assist clinical support with ClinCheck call review appointment set-up, treatment evaluation, speaker logistics arrangement and payment processing, research contract etc.
- Support sales and marketing department in database input with marketing info, client contacts info. Competent in the use of the customer support phone and sales force data systems and the corporate web site
- Provide input regarding training needs to customer support’s supervisor of training and quality development; assist with development and presentation of information and training when requested
- Meet departmental standards for personal and team performance metrics including, but not limited to, contact volume handled, turnaround time and quality
- Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters
- Participate in activities designed to improve customer satisfaction and business performance
- Maintain a basic knowledge in orthodontic/dental concepts and topics
- Support marketing in material preparation
- Participate in special projects and/or training when requested
- Possess comprehensive knowledge of company processes, procedures, and product information/materials
- Provide support to audit processes and quality management system as required
**In this role, you’ll need **
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
**EDUCATION and/or EXPERIENCE**
- Minimum 3 years of customer service or sales administrator work experience preferably in a medical device customer-based environment
- A college degree
**COMPUTER SKILL**
- **OTHER SKILLS AND ABILITIES**
- Ability to focus attention to detail
- Ability to consistently follow through activities and projects to completion
- Ability to perform in a fast-paced environment
- Ability to act and speak with confidence
- Possess a service excellence mindset
- Possess a strong customer focused orientation with good interpersonal skills
- Ability to communicate effectively and professionally and in a tactful manner with internal and external customers
**Sound like a good fit?**
Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.
**About Align**
Align Technology is a publicly traded medical device company that is **transforming smiles and changing lives**. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.
By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employee
Transforming smiles, changing lives
At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.
Ready to join us?
**About this opportunity**
As Customer Support Officer, you will manage customer interactions to increase customer satisfaction and improve service quality. This specialist is primarily responsible for providing professional support to current and potential customers in Thailand and Indochina countries according to the Service Level Agreements by ensuring that customer needs are resolved in a timely manner.
**In this role, you will**
Collect, direct the questions, complaints, and issues from customers to the relevant departments to get them answered and solved in a timely manner
- Be alert to trends in requests and issues reported by customers. Share learning’s with departmental peers and management
- Initiate contact with customer to clarify treatment goals or vague instruction
- Competent in the use of company systems to support in treatment status and sales follow up
- Assist clinical support with ClinCheck call review appointment set-up, treatment evaluation, speaker logistics arrangement and payment processing, research contract etc.
- Support sales and marketing department in database input with marketing info, client contacts info. Competent in the use of the customer support phone and sales force data systems and the corporate web site
- Provide input regarding training needs to customer support’s supervisor of training and quality development; assist with development and presentation of information and training when requested
- Meet departmental standards for personal and team performance metrics including, but not limited to, contact volume handled, turnaround time and quality
- Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters
- Participate in activities designed to improve customer satisfaction and business performance
- Maintain a basic knowledge in orthodontic/dental concepts and topics
- Support marketing in material preparation
- Participate in special projects and/or training when requested
- Possess comprehensive knowledge of company processes, procedures, and product information/materials
- Provide support to audit processes and quality management system as required
**In this role, you’ll need **
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
**EDUCATION and/or EXPERIENCE**
- Minimum 3 years of customer service or sales administrator work experience preferably in a medical device customer-based environment
- A college degree
**COMPUTER SKILL**
- **OTHER SKILLS AND ABILITIES**
- Ability to focus attention to detail
- Ability to consistently follow through activities and projects to completion
- Ability to perform in a fast-paced environment
- Ability to act and speak with confidence
- Possess a service excellence mindset
- Possess a strong customer focused orientation with good interpersonal skills
- Ability to communicate effectively and professionally and in a tactful manner with internal and external customers
**Sound like a good fit?**
Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.
**About Align**
Align Technology is a publicly traded medical device company that is **transforming smiles and changing lives**. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.
By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employee
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Administrator Intern
Bangkok, Bangkok
Amity
Posted today
Job Viewed
Job Description
**Join AmityEko!**
Working at Amity is an exciting opportunity to step up your career and work in one of the coolest and fastest-growing tech scale-ups in the market.We are backed by leading VCs and we raised more than $30M to date. Since our founding in 2020, we went to 4 to 250+ employees (with over 27 nationalities ), 1 to 4 offices (Bangkok, London, Milan and Miami) and 0 to 100+ global clients, including leading companies such as Unilever, Pernod Ricard, Air Asia, Kaizen Gaming and more.
Our platform - the Amity Social Cloud - allows companies to easily transform their existing apps into social networks by adding ready-to-use social components such as chat, like buttons, user profiles, social feeds and video stories. Built on top of this, we provide an employee communication platform, called Eko, aimed at allowing enterprise's to reach all of their staff, no matter their size, location, industry or distribution of staff.
**Your day to day**:
- Attend regular in-person and or online meetings with clients to analyze, troubleshoot and diagnose the incidents
- Follow up on the cases until the obstacle is permanently resolved and closed.
- Assist in product acceptance testing,product implementation and content population
- Work with the team to publish documentation.
- Maintain client and internal knowledge base
- Manage Jira system and monitor its activities
- Work with Support Operations Specialists to complete the monthly, weekly and ad hoc reports for customers.
**Your ideal profile**:
- Undergraduate degree in Information Technology, Computer Sciences, Computer Engineering, or any related fields
- Able to do internship **at least 3-4 months**:
- Interested in Frontend, Backend, and Chatbot development
- Possess verbal and written skills in both Thai and English language
- Flexible, self-learning, self-motivated, team-player, willing to work in a dynamic and fast-paced environment
**What's in it for you**:
- Paid internship
- Team outings, lunches, and bonding activities
- Possibility of periodic remote work
- Gorgeous office in Bangkok (True Digital Park)
LI-SP1
LI-HYBRID
A
Working at Amity is an exciting opportunity to step up your career and work in one of the coolest and fastest-growing tech scale-ups in the market.We are backed by leading VCs and we raised more than $30M to date. Since our founding in 2020, we went to 4 to 250+ employees (with over 27 nationalities ), 1 to 4 offices (Bangkok, London, Milan and Miami) and 0 to 100+ global clients, including leading companies such as Unilever, Pernod Ricard, Air Asia, Kaizen Gaming and more.
Our platform - the Amity Social Cloud - allows companies to easily transform their existing apps into social networks by adding ready-to-use social components such as chat, like buttons, user profiles, social feeds and video stories. Built on top of this, we provide an employee communication platform, called Eko, aimed at allowing enterprise's to reach all of their staff, no matter their size, location, industry or distribution of staff.
**Your day to day**:
- Attend regular in-person and or online meetings with clients to analyze, troubleshoot and diagnose the incidents
- Follow up on the cases until the obstacle is permanently resolved and closed.
- Assist in product acceptance testing,product implementation and content population
- Work with the team to publish documentation.
- Maintain client and internal knowledge base
- Manage Jira system and monitor its activities
- Work with Support Operations Specialists to complete the monthly, weekly and ad hoc reports for customers.
**Your ideal profile**:
- Undergraduate degree in Information Technology, Computer Sciences, Computer Engineering, or any related fields
- Able to do internship **at least 3-4 months**:
- Interested in Frontend, Backend, and Chatbot development
- Possess verbal and written skills in both Thai and English language
- Flexible, self-learning, self-motivated, team-player, willing to work in a dynamic and fast-paced environment
**What's in it for you**:
- Paid internship
- Team outings, lunches, and bonding activities
- Possibility of periodic remote work
- Gorgeous office in Bangkok (True Digital Park)
LI-SP1
LI-HYBRID
A
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Representative (Contract 6 months)
UPS
Posted 1 day ago
Job Viewed
Job Description
**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
This position provides excellent customer service. He/She investigates and exexutes possible solutions to customer needs. This position performs other duties as requested.
**Employee Type:**
Fixed Term (Fixed Term)
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
This position provides excellent customer service. He/She investigates and exexutes possible solutions to customer needs. This position performs other duties as requested.
**Employee Type:**
Fixed Term (Fixed Term)
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
This advertiser has chosen not to accept applicants from your region.
2
Application Engineer
Bangkok, Bangkok
Copeland
Posted 2 days ago
Job Viewed
Job Description
**About Us**
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
This position will be responsible for the efficient handling of technical queries for Copeland products (Copeland compressor, Cooling Controls Product and Integration Solutions), from customers, field personnel and internal colleagues. Conducting training on application and installation and new products will be a key part of the job. Business development via developing and delivering technical solution Inspired by customer needs, pain points thru daily interaction with customers & market will be another key part of the job.
+ Acquire and maintain proficiency in all Copeland products and services, particularly system design and operation.
+ Provide application support to all OEMs, wholesalers and end users
+ Provide technical support to customers, and respond to telephone and e-mail technical inquiries in a prompt, professional, and courteous manner.
+ Visit sites as required to review systems and diagnose problems.
+ Organize training material and conduct technical seminars on product application and installation in conjunction with local team and overseas visitors.
+ Ensure that customers are aware of key points in all new applications. Verify that key points are understood and observed - prevent mis-applications.
+ Analyse and study product and system performance data; suggest improvements that may lead to lower costs or a better performing system.
+ Support field personnel and customers' R&D projects (new product development, field studies)
+ Provide a tangible application and commissioning supports, state-of-the-art solutions to the customers using Copeland Variable Speed and integration solution products
+ Perform related duties as assigned by the Supervisor
+ Providing technical support for new business opportunity inspired from daily, various technical interaction with customers and potential customers.
+ Lead new business development activities in adjacent business areas and/or any new business portfolio company to add for future business growth
+ Coming up with technical solution to address customers' pain points & needs in short & mid-term and connecting them to NPD funnel and/or providing solution & system integration support collaborating with in-region vertical marketing, business leaders, country sales team and Asia R&D team
+ Actively join project sales activities with country sales team not only for technical support but also to provide value added sales approach to improve project lead quality
+ Perform simple research job thru own experience, technical literatures survey or HVAC/R show participation as assigned by the supervisor
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
**Our Commitment to Inclusion & Belonging**
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
**Equal Opportunity Employer**
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
This position will be responsible for the efficient handling of technical queries for Copeland products (Copeland compressor, Cooling Controls Product and Integration Solutions), from customers, field personnel and internal colleagues. Conducting training on application and installation and new products will be a key part of the job. Business development via developing and delivering technical solution Inspired by customer needs, pain points thru daily interaction with customers & market will be another key part of the job.
+ Acquire and maintain proficiency in all Copeland products and services, particularly system design and operation.
+ Provide application support to all OEMs, wholesalers and end users
+ Provide technical support to customers, and respond to telephone and e-mail technical inquiries in a prompt, professional, and courteous manner.
+ Visit sites as required to review systems and diagnose problems.
+ Organize training material and conduct technical seminars on product application and installation in conjunction with local team and overseas visitors.
+ Ensure that customers are aware of key points in all new applications. Verify that key points are understood and observed - prevent mis-applications.
+ Analyse and study product and system performance data; suggest improvements that may lead to lower costs or a better performing system.
+ Support field personnel and customers' R&D projects (new product development, field studies)
+ Provide a tangible application and commissioning supports, state-of-the-art solutions to the customers using Copeland Variable Speed and integration solution products
+ Perform related duties as assigned by the Supervisor
+ Providing technical support for new business opportunity inspired from daily, various technical interaction with customers and potential customers.
+ Lead new business development activities in adjacent business areas and/or any new business portfolio company to add for future business growth
+ Coming up with technical solution to address customers' pain points & needs in short & mid-term and connecting them to NPD funnel and/or providing solution & system integration support collaborating with in-region vertical marketing, business leaders, country sales team and Asia R&D team
+ Actively join project sales activities with country sales team not only for technical support but also to provide value added sales approach to improve project lead quality
+ Perform simple research job thru own experience, technical literatures survey or HVAC/R show participation as assigned by the supervisor
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
**Our Commitment to Inclusion & Belonging**
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
**Equal Opportunity Employer**
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.
This advertiser has chosen not to accept applicants from your region.
3
Application Engineer II
Bangkok, Bangkok
Trane Technologies
Posted 2 days ago
Job Viewed
Job Description
At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
**Job Summary：**
In order to drive Thermo King (TK) business growth in Thailand, the technical support for both pre-sales application and aftermarket service demand from key accounts and end users are very critical function to support sales projects of Customer Order Design (COD) and special application in TK business.
**Responsibilities:**
- Provide product application Interface with OEMs and Technical supports for Key account's projects
- Lead and coordinate the pre-sales application of Truck & Trailer projects cooperate with Product Manager, Engineering and Operations.
- Make solutions to solve field problems issued from pre-sales and aftermarket service
- Provide basic technical support training to Truck & Trailer sales team for their professional application communication with OEMs and End users
- Review and approve products application, Customer Order Design (COD) for Truck and Trailer order before application and contract approval
- Solid troubleshooting skill for bus/Truck & trailer problem solving.
- Other responsibilities required by management team according to Truck &Trailer business development and growth
**Qualifications:**
- Bachelor degree major in refrigeration or related engineering
- Good interpersonal skill
- More than 3-5 years' service or related application experience
- Strong trouble shooting skill
- Customer orientated thinking.
- Automotive industrial or refrigeration with electric work experience and knowledge.
- Good English reading and writing.
**Key Competencies:**
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
**Job Summary：**
In order to drive Thermo King (TK) business growth in Thailand, the technical support for both pre-sales application and aftermarket service demand from key accounts and end users are very critical function to support sales projects of Customer Order Design (COD) and special application in TK business.
**Responsibilities:**
- Provide product application Interface with OEMs and Technical supports for Key account's projects
- Lead and coordinate the pre-sales application of Truck & Trailer projects cooperate with Product Manager, Engineering and Operations.
- Make solutions to solve field problems issued from pre-sales and aftermarket service
- Provide basic technical support training to Truck & Trailer sales team for their professional application communication with OEMs and End users
- Review and approve products application, Customer Order Design (COD) for Truck and Trailer order before application and contract approval
- Solid troubleshooting skill for bus/Truck & trailer problem solving.
- Other responsibilities required by management team according to Truck &Trailer business development and growth
**Qualifications:**
- Bachelor degree major in refrigeration or related engineering
- Good interpersonal skill
- More than 3-5 years' service or related application experience
- Strong trouble shooting skill
- Customer orientated thinking.
- Automotive industrial or refrigeration with electric work experience and knowledge.
- Good English reading and writing.
**Key Competencies:**
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
This advertiser has chosen not to accept applicants from your region.
4
Lead Application Engineer
Bangkok, Bangkok
GE Vernova
Posted 2 days ago
Job Viewed
Job Description
**Job Description Summary**
This role can be located in Singapore, Malaysia, Thailand or Hong Kong.
The Lead Engineer demonstrates leadership in communicating Substation Protection and Control System (PAC) Solutions & Services to customers and acceptance of GE offering. Provides the experience, expertise and knowledge of Standards/ GE offerings and Customers requirements to solve problems involving Substation Control schemes with options and negotiate internally/externally the suitability of all.
**Job Description**
**Key Responsibilities**
+ Lead regional technical strategy and execution for Substation Automation Systems (SAS), working closely with channel partners and internal cross-functional teams.
+ Design, analyze, and evaluate individual and team projects using sound engineering principles aligned with GE standards and customer requirements.
+ Provide technical leadership and mentorship to project teams and cross-functional collaborators.
+ Collaborate with commercial teams to develop and implement action plans aimed at increasing market share, gaining customer approvals, and launching new solutions.
+ Drive development and adoption of SAS solutions within end-user organizations and across multiple countries.
+ Support tendering and application teams with accurate, technical input and risk assessments.
+ Represent GE in technical discussions, customer meetings, and industry forums-presenting new offerings and gathering product feedback.
+ Ensure rigorous documentation and compliance with engineering policies and procedures.
+ Serve as the technical liaison between Central Product Line teams, regional sales, channel partners, and customers.
**Required Qualifications**
+ Education: Bachelor's degree in engineering from an accredited university or college (or high school diploma/GED with at least 5 years of relevant experience).
+ Experience: Minimum of 5 years in an engineering role, preferably with hands-on involvement in substation automation or protection systems.
+ Proven practical expertise in:
+ High Voltage (HV) or Medium Voltage (MV) Substation Automation Systems
+ Protection systems
+ Communication protocols including IEC 61850
+ Substation Digital Control Systems and RTUs
+ Strong communication skills, with the ability to convey complex technical topics to diverse customer audiences.
**Additional Information**
**Relocation Assistance Provided:** No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
This role can be located in Singapore, Malaysia, Thailand or Hong Kong.
The Lead Engineer demonstrates leadership in communicating Substation Protection and Control System (PAC) Solutions & Services to customers and acceptance of GE offering. Provides the experience, expertise and knowledge of Standards/ GE offerings and Customers requirements to solve problems involving Substation Control schemes with options and negotiate internally/externally the suitability of all.
**Job Description**
**Key Responsibilities**
+ Lead regional technical strategy and execution for Substation Automation Systems (SAS), working closely with channel partners and internal cross-functional teams.
+ Design, analyze, and evaluate individual and team projects using sound engineering principles aligned with GE standards and customer requirements.
+ Provide technical leadership and mentorship to project teams and cross-functional collaborators.
+ Collaborate with commercial teams to develop and implement action plans aimed at increasing market share, gaining customer approvals, and launching new solutions.
+ Drive development and adoption of SAS solutions within end-user organizations and across multiple countries.
+ Support tendering and application teams with accurate, technical input and risk assessments.
+ Represent GE in technical discussions, customer meetings, and industry forums-presenting new offerings and gathering product feedback.
+ Ensure rigorous documentation and compliance with engineering policies and procedures.
+ Serve as the technical liaison between Central Product Line teams, regional sales, channel partners, and customers.
**Required Qualifications**
+ Education: Bachelor's degree in engineering from an accredited university or college (or high school diploma/GED with at least 5 years of relevant experience).
+ Experience: Minimum of 5 years in an engineering role, preferably with hands-on involvement in substation automation or protection systems.
+ Proven practical expertise in:
+ High Voltage (HV) or Medium Voltage (MV) Substation Automation Systems
+ Protection systems
+ Communication protocols including IEC 61850
+ Substation Digital Control Systems and RTUs
+ Strong communication skills, with the ability to convey complex technical topics to diverse customer audiences.
**Additional Information**
**Relocation Assistance Provided:** No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
This advertiser has chosen not to accept applicants from your region.
5
Associate CSSC application engineer
Bangkok, Bangkok
Grundfos
Posted 2 days ago
Job Viewed
Job Description
Associate CSSC application engineer
Job Description
As an Associate Customer Sales and Support Center Application Engineer, you will apply subject matter knowledge with a limited degree of technical/business insight, work across functional areas and may work under some degree of supervision, and follow established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships.
**Your main responsibilities:**
+ Evaluates complex enquiries from customers and Grundfos external sales, providing the best possible offer or solutions within the required time frame, ensuring compliance with technical and commercial specifications.
+ Carry out system calculation and sizing of pump and prepare documents for project biddings such as P&ID drawing, datasheets, instrument details, and all relevant documents that effectively accomplish client objectives and user specifications.
+ Prepare and submit tender submissions from qualified enquiries and ensure contractual and/or technical requirements are fulfilled.
+ Coordinate with sub-contractors on pricing as per tender specifications and requirements with costing sheet and technical data
+ Support in reviewing high-level tenders by team members to ensure quality submission, taking into consideration, presentation, technical offering and commercial aspects.
+ Manage discounts, offers, special conditions including credit limits and pricing conditions
+ Communicate with all relevant stakeholders (business development, external sales, project engineer, contract analyst etc.) of the status of enquiries and orders.
+ Provides technical support as well as Pre-and-Post sales to Sales, Service and Customer service teams.
+ Any other reasonable duties as requested, commensurate with the position
**Your required skills and experience include:**
+ Bachelor's Degree in Engineering, Major in Mechanical or Mechatronics or Electrical or relevant fields.
+ At least 2-3 years' experience as an application engineer or project engineer in industrial application.
+ SAP Customer Relationship Manager / SAP ECC / Business Warehouse
**What's in it for you?**
Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided by six core values ( .
**Do you want to learn more?**
If this job sounds appealing, please send your resume and cover letter by clicking "Apply".
To dig deeper into the Grundfos universe, follow us on LinkedIn ( or Youtube ( , and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out Meet our people ( look forward to hearing from you.**
Information at a Glance
**Job details**
Workplace: Onsite Position
Job Location: Bangkok, Krung Thep Maha Nakhon Bangkok, Thailand
Contract Type: Full-Time
Employment Type: Regular
Job Description
As an Associate Customer Sales and Support Center Application Engineer, you will apply subject matter knowledge with a limited degree of technical/business insight, work across functional areas and may work under some degree of supervision, and follow established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships.
**Your main responsibilities:**
+ Evaluates complex enquiries from customers and Grundfos external sales, providing the best possible offer or solutions within the required time frame, ensuring compliance with technical and commercial specifications.
+ Carry out system calculation and sizing of pump and prepare documents for project biddings such as P&ID drawing, datasheets, instrument details, and all relevant documents that effectively accomplish client objectives and user specifications.
+ Prepare and submit tender submissions from qualified enquiries and ensure contractual and/or technical requirements are fulfilled.
+ Coordinate with sub-contractors on pricing as per tender specifications and requirements with costing sheet and technical data
+ Support in reviewing high-level tenders by team members to ensure quality submission, taking into consideration, presentation, technical offering and commercial aspects.
+ Manage discounts, offers, special conditions including credit limits and pricing conditions
+ Communicate with all relevant stakeholders (business development, external sales, project engineer, contract analyst etc.) of the status of enquiries and orders.
+ Provides technical support as well as Pre-and-Post sales to Sales, Service and Customer service teams.
+ Any other reasonable duties as requested, commensurate with the position
**Your required skills and experience include:**
+ Bachelor's Degree in Engineering, Major in Mechanical or Mechatronics or Electrical or relevant fields.
+ At least 2-3 years' experience as an application engineer or project engineer in industrial application.
+ SAP Customer Relationship Manager / SAP ECC / Business Warehouse
**What's in it for you?**
Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided by six core values ( .
**Do you want to learn more?**
If this job sounds appealing, please send your resume and cover letter by clicking "Apply".
To dig deeper into the Grundfos universe, follow us on LinkedIn ( or Youtube ( , and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out Meet our people ( look forward to hearing from you.**
Information at a Glance
**Job details**
Workplace: Onsite Position
Job Location: Bangkok, Krung Thep Maha Nakhon Bangkok, Thailand
Contract Type: Full-Time
Employment Type: Regular
This advertiser has chosen not to accept applicants from your region.
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6
Lead Application/System Sales Engineer
Bangkok, Bangkok
Honeywell
Posted 2 days ago
Job Viewed
Job Description
**THE FUTURE IS WHAT WE MAKE IT.**
**Lead Application/System Sales Engineer**
**Kuala Lumpur, Malaysia**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You.**
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.
**Join Us and Make an Impact.**
As a **Lead Application/System Sales Engineer** your focus will be in business development and software sales management across the SEA region, with a strong focus on pipeline development, strategic initiatives, and customer engagement.
**Key Responsibilities:**
+ Responsible for regional pipeline development and management, tracking key business metrics, and quarterly business update/review
+ Drive business development in Southeast Asia (SEA) region by positioning incremental and recurring software
+ Identifying software upsell opportunities in existing install base by coordinating with sales team and customers.
+ Coordinating with cross functional teams involving Operations, product management, proposal and estimations, to position right Honeywell Connected Industrial Solution
+ Drive strategic initiatives and software campaigns
+ Define and communicate the value proposition of software products or services to target audiences, highlighting key features, benefits, and competitive advantages.
+ Manage the software sales pipeline, track sales activities, and analyze opportunities pipeline data to identify trends, forecast, and help achieve regional sales targets
+ Prepare regular reports, presentations, and forecasts for senior management, highlighting sales pipeline performance, trends, and business opportunities.
+ Act as a liaison between internal teams and external stakeholders to ensure alignment and coordination of efforts towards meeting/exceeding Orders AOP on monthly, quarterly and yearly basis.
+ Worked closely with Product Management and Engineering teams to align technical and business requirements based on LOB feedback to influence product roadmap and unlock new business opportunities
+ Collaborated with marketing to drive product awareness and adoption
+ Work with the customer to identify underlying causes of customer's business problems and recommend the appropriate solutions
+ Communicate customer drivers, needs, sales strategy and account plans to internal management and the sales team
**Key Experience & Capabilities:**
+ 10 years of progressive software sales, consulting or engineering experience delivering comprehensive digital solutions to Refinery, Petrochemicals, Chemicals, Upstream, Metals and Minerals.
+ Engineering background with industry experience in Advanced Process Control, Operator Training Simulator, Digital Twins, Equipment Reliability or Maintenance.
+ Chemical Engineering background
+ Strong business and technical acumen, and ability to drive growth initiatives
+ Proven ability to engage C-level contacts for the purpose of solution selling, establishing peer relationships, articulating strategic vision, and closing deals with client's business and IT and Operations leaders
+ Knowledge of integrated operations, functional architecture, financial models, and impact of technology, and able to translate business needs into functional requirements
+ Bachelor's degree from an accredited college or university
+ Ability to travel up to 50%
+ Experience managing and supporting complex sales-cycles pursuits and managing multiple large accounts
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: More**
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement .
If a disability prevents you from applying for a job through our website, e-mail No other requests will be acknowledged.
**Copyright © 2024 Honeywell International Inc.**
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
**Lead Application/System Sales Engineer**
**Kuala Lumpur, Malaysia**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You.**
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.
**Join Us and Make an Impact.**
As a **Lead Application/System Sales Engineer** your focus will be in business development and software sales management across the SEA region, with a strong focus on pipeline development, strategic initiatives, and customer engagement.
**Key Responsibilities:**
+ Responsible for regional pipeline development and management, tracking key business metrics, and quarterly business update/review
+ Drive business development in Southeast Asia (SEA) region by positioning incremental and recurring software
+ Identifying software upsell opportunities in existing install base by coordinating with sales team and customers.
+ Coordinating with cross functional teams involving Operations, product management, proposal and estimations, to position right Honeywell Connected Industrial Solution
+ Drive strategic initiatives and software campaigns
+ Define and communicate the value proposition of software products or services to target audiences, highlighting key features, benefits, and competitive advantages.
+ Manage the software sales pipeline, track sales activities, and analyze opportunities pipeline data to identify trends, forecast, and help achieve regional sales targets
+ Prepare regular reports, presentations, and forecasts for senior management, highlighting sales pipeline performance, trends, and business opportunities.
+ Act as a liaison between internal teams and external stakeholders to ensure alignment and coordination of efforts towards meeting/exceeding Orders AOP on monthly, quarterly and yearly basis.
+ Worked closely with Product Management and Engineering teams to align technical and business requirements based on LOB feedback to influence product roadmap and unlock new business opportunities
+ Collaborated with marketing to drive product awareness and adoption
+ Work with the customer to identify underlying causes of customer's business problems and recommend the appropriate solutions
+ Communicate customer drivers, needs, sales strategy and account plans to internal management and the sales team
**Key Experience & Capabilities:**
+ 10 years of progressive software sales, consulting or engineering experience delivering comprehensive digital solutions to Refinery, Petrochemicals, Chemicals, Upstream, Metals and Minerals.
+ Engineering background with industry experience in Advanced Process Control, Operator Training Simulator, Digital Twins, Equipment Reliability or Maintenance.
+ Chemical Engineering background
+ Strong business and technical acumen, and ability to drive growth initiatives
+ Proven ability to engage C-level contacts for the purpose of solution selling, establishing peer relationships, articulating strategic vision, and closing deals with client's business and IT and Operations leaders
+ Knowledge of integrated operations, functional architecture, financial models, and impact of technology, and able to translate business needs into functional requirements
+ Bachelor's degree from an accredited college or university
+ Ability to travel up to 50%
+ Experience managing and supporting complex sales-cycles pursuits and managing multiple large accounts
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: More**
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement .
If a disability prevents you from applying for a job through our website, e-mail No other requests will be acknowledged.
**Copyright © 2024 Honeywell International Inc.**
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
This advertiser has chosen not to accept applicants from your region.
7