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Field Operations Manager
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**Field Operations Manager**
**Location: Malaysia, Thailand, Vietnam, Indonesia, Singapore**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You.**
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.
**Join Us and Make an Impact.**
As a Field Operations Manager, your focus will be responsible for managing and developing the Field Service Specialists (FSS) in their respective Territories. The FOM will drive the team to deliver operational excellence, ensuring effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team. This role is accountable for driving growth across all LSS service delivery modes through effective workforce planning, delivery coordination, and ensuring compliance with Honeywell and customer Quality, Health, Safety, and Environmental requirements following strict adherence to the Honeywell Accelerator AMS GDM.
**Key Responsibilities**
**Customer Engagement**
+ Develop strong trust relationships with key customer contacts.
+ Provide exceptional support to customers, act as person in charge responsible to track and resolve any Customer escalations, issues or concerns.
+ Collaborate with:
+ Contract Managers to plan and schedule labour resources to meet the needs of customers aligned to their contract entitlements.
+ Project Managers to plan and schedule labour resources to meet the needs of customers aligned to their Project Schedule and commitments.
+ FSMs, Spot Co-ordinators, Branch lead service engineers or directly contact customers to schedule FSS contract or SPOT activities.
+ Monitor and push Pulsar adaption in the region.
+ NPS - Responsible for driving Pulsar Survey adaption across the region and NPS for services.
+ NPS - Track the detractor scores (-ve NPS ratings) across all modes and remedial actions taken and ensure satisfactory closure with customer.
+ Understand the Customer base, identify FSS skills gaps and drive competencies to support future needs
**Operational**
+ Support Campaign roll-out within the region. Responsible to drive growth through BTB campaigns and regional/pole special to push the short cycle order and revenue growth.
+ Responsible for driving MOS with FSMs, Spot Co-ordinators, Branch lead service engineers for SPOT & Parts Revenue and Billing, Front-log & Back-log forecast and planning included.
+ Regional focal for ISC Demand planning for Hardware & Software shipments - Attend the monthly regional and pole level MOS calls, Provide Material SIOP forecasts for month & quarter.
+ Maintain Billability and Utilization for region as per global standard or regional agreement. Participate in burden rate & recovery review at set frequency.
+ Ensure Installed Base Audits are planned and completed on schedule.
+ Drive and monitor Honeywell HSE culture and ensure compliance with safety and environmental regulations, track and monitor SOS metrices.
+ Ensure that all HSE requirements for customer sites are thoroughly documented, regularly updated, and communicated to stakeholders prior to any FSS site visit.
+ Ensure operational excellence and adherence to quality standards as per Honeywell Accelerator AMS GDM.
+ Ensure that FSS service visit reports are attached to all Work Orders to comply with Honeywell Accelerator AMS GDM, reduce disputes and support reduction in Short Cycle Past Dues.
+ Work with cross-functional teams to achieve business objectives.
+ Monitor and analyse performance metrics to identify areas for operational improvement.
+ Drive continuous improvement initiatives to enhance operational efficiency.
+ Develop a strong network across the territory and HPS business teams to guarantee customer delivery satisfaction.
**Work Force Planning**
+ Optimize resource allocation and drive productivity.
+ Ensure FSS time entry, billability and overtime meet business targets.
+ Ensure effective work execution, planning, and competency of the teams in their territory.
+ Manage the relationship with GES and COEs for outsourcing packaged work.
+ Work with labour resource pools such as GES, Contractors and other LOBs to support field activities ensuring compliance to local laws, HSE compliance and correct documentation as required.
+ Ensure correct visas for foreign workers in partnership with FSM and GMS.
+ Ensure that compliance measures are established prior to travel, addressing all GMS aspects, including Immigration, Tax, and Social Security.
+ Ensure labor SIOP reporting and planning is maintained to optimize labor resourcing including driving the quarterly SIOP MOS for your area of responsibility.
+ Ensure Work Execution planning is completed to understand the resource and skill requirements.
**Training and Development**
+ Ensure all FSS in their territory are fully trained and understand business drivers and tools required to fulfill their role.
+ Identify FSS skills gaps and drive competencies to support future needs.
+ Ensure the scheduling and completion of training plans for technical (CEAT) and soft skills, new products, quality and mandatory HSE Training for all FSSs and TECPros if applicable across their territory.
+ Monitor and alert FSSs of expiring CEAT Certifications and proactively drive recertifications.
+ Manage and support the rollout of processes, training, tools, and initiatives, including productivity and its tracking
**Key Experience & Capabilities:**
+ Qualification: Engineering Degree in Instrumentation & Controls or Electronics & Controls or Equivalent
+ Experience: 15+ years of relevant Industry Experience involving Field/Project Engineering, Last 5 years preferably spent as responsible for Customer Management / Project Management. Need to demonstrate ability to collaborate with teams across the businesses / functions and work in a highly matrix environment to deliver expected results.
+ Skills of Importance - Customer Satisfaction, Customer Experience, Operations Efficiency, Organizational Process Alignment, Change Management Planning, Team Management, Operations Support, Results.
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: More**
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement .
If a disability prevents you from applying for a job through our website, e-mail No other requests will be acknowledged.
**Copyright © 2024 Honeywell International Inc.**
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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Project Management
Posted today
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- Own and manage end-to-end operations for both payment and card services, ensuring smooth execution, timely issue resolution, and service quality.
- Oversee key operational processes, including card issuance, delivery, activation, reissuance, transaction monitoring, and user issue resolution.
- Monitor system-wide abnormalities across modules and platforms; coordinate with tech teams, vendors, and external partners to resolve issues effectively.
- Proactively identify gaps and inefficiencies, and drive initiative improvements with an entrepreneurial mindset and strong ownership.
- Apply analytical techniques to uncover operational risks and bottlenecks, and turn complex data into actionable insights to support strategic decisions.
- Build and maintain automation tools, dashboards, and reports to enhance monitoring and reduce manual workload.
- Maintain SOPs and escalation workflows, while aligning with internal teams on SLAs and cross-functional procedures.
- Lead continuous improvement initiatives to scale operations effectively and support business growth.
Requirement :
- Bachelor's or Master's degree in Engineering, BBA, or any related field.
- Effective in fast-paced, complex environments with strong problem-solving, leadership, and analytical skills. Detail-oriented, organized, and a strong team player.
- Customer-oriented, open-minded, eager to learn, have good interpersonal skills, communication skills and good command of English
- Flexible with working hours to handle issues that may arise at unusual times.
- Proficient in data handling and organization, especially with MS Excel or Google Sheets.
- Ability to solve complex problems using data analysis; experience with SQL and coding (e.g., Google Apps Script, JavaScript, Python) is a plus.
- Has passion for the FinTech industry
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Project Management
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Key Responsibilities:
- Work closely across all IT and business teams to foster excellence in implementation and delivery the strategic project
- Manage and develop processes to ensure timely response and delivery to all requests (e.g. implementation calendar, other project management processes)
- Evaluating progress and revising as appropriate to meet changing needs, requirements and/or costs
- Understand basic financial models, P/L and cost-to completion projections to ensure projects are managed and delivered within budget
- Track project performance, program schedule, budget, quality and risks, specifically to analysis the successful completion of short and long-term goals by using appropriate tools and techniques
- Ensure all flowcharts, budget trackers, program roadmaps, calendars, etc. are updated on an ongoing basis
- Creating useful and appropriate data outputs and visualizations tailored for intended audiences as a report on weekly basis
- Perform risk management to minimize project risks
- Reflect, facilitate and support to fully complete the strategic project
- Conducting post project evaluation and identifying successful and unsuccessful project elements
Qualification
- Information Technology, Computer Science, Computer Engineering, Industrial Engineering, Business Management / or related field required.
- 5 -7 years' experience as project manager in the insurance business.
- Strong understanding of formal project management methodologies.
- Ability to analyzes and reports project status and monitors project performance to maintain the quality of services, deliverables, and content in accordance with PMO standards
- Ability to work autonomously while also managing aggressive delivery schedules
- Ability to prioritize multiple tasks and be highly organized
- Strong problem solving, people-management skills negotiation skills as well as a passion for improving on process and tools.
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Project Management
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Employment Conditions: 1-year renewable contract employee
No. of vacancy: 10 positions
Benefits: Social security
Working Days: Monday – Saturday
Workplace: Project site, Bangkok
Responsibilities:
- Thoroughly understand the project contract and Scope of Work to be applied in project management.
- Prepare the construction plan together with PM & SM, and update the status of both the master schedule and sub-schedules to ensure project deliverables are completed on time and closed in accordance with the contract.
- Develop the Project Schedule and monitor work progress with relevant parties, prepare and consolidate progress reports and S-Curve, as well as weekly and monthly reports for internal use and for submission to the client.
- Coordinate with all related internal and external stakeholders.
- Compile and prepare documents related to each project milestone submission.
- Lead meetings with internal and external stakeholders and prepare meeting minutes.
- Prepare documents and monitor the status of relevant permits.
Qualifications:
- Bachelor's degree in Mechanical or Electrical Engineering or related field .
- 0–3 years of experience in project management or as a project coordinator is a plus.
- Good English communication skills TOEIC 700+.
- Able to drive and possess a valid driver's license (company car provided).
- Proactive with strong planning and time management skills.
- Strong interpersonal and teamwork skills.
Contact: Lalitparn –
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Project Management
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About The Team
Job Description:
- Work cross-functionally among key local departments--Operation Excellence, Change Management, Operations, Commercial, Finance and Risk -- to understand key business and operational processes to identify key business pain points, requirements, success metrics and business impact to be collated into a Feature Requirements Document (FRF).
- Involved in reviewing Business Requirements Document (BRD), conducting both UAT and Live and Live Testing and then work with the relevant business teams to develop implementation plans and timelines
- Prepare User guides and training material for business users and lead communication sessions to educate key users of the feature.
- Collaborate with Regional Operations counterparts to strategically identify synergies across Regional practices and relevant localisations for the Thai local market.
- Prepare key updates for senior management regarding roll out plans, feature adoption performance and improvements in operational KPIs due to feature implementation
Requirements
- Native fluency in Thai and strong command of English (reading, writing, listening, speaking)
- 2-4 years of work experience in product management, management consulting, strategy and operations and IT consulting related fields are preferred
- Have very strong project management skills including interpersonal & communication skills
- Familiar with business impact sizing studies, feasibility analyses, Product design and Process/SOP design
- A proactive, fast learner, team player and leader with ability to work and manage diverse team communities in dynamic environments
- Adept at understanding business priorities to forecasting and analyses, detail oriented, and strong problem-solving skills
- Effectively manage many diverse stakeholders across multiple business functions including cross entity stakeholders i.e. Monee and Shopee
- Strong data analysis skills to identify issues with feature adoption or to support projects that require offline data processing to be productized
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Project Management
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We are seeking a dynamic and resilient Assistant Manager to support the design and implementation of our Shared Service Center (SSC) across Asia & Oceania. This role will lead cross-functional initiatives, coordinate with regional teams, and ensure that the SSC delivers measurable business transformation.
As a Project Management & Transformation Specialist you will play a pivotal role in shaping Honda's next-generation Shared Service Center (SSC) model across Thailand & Asia and Oceania Region. This position offers a unique opportunity to drive large-scale transformation, lead cross-border initiatives, and deliver strategic impact from day one.
Key Responsibilities- Lead and deliver SSC transformation projects – Oversee end-to-end planning, execution, and delivery of shared service initiatives, ensuring alignment with strategic goals, project milestones, and regional rollout plans.
- Drive process optimization and collaboration – Partner with cross-functional and cross-country teams (HR, IT, Administration, Accounting, etc.) to streamline operations, enhance service delivery, and accelerate digital initiatives.
- Engage and enable stakeholders – Facilitate workshops, training sessions, and alignment meetings to strengthen understanding, build internal capabilities, and secure cross-country buy-in for SSC adoption.
- Foster continuous improvement and performance excellence – Promote a culture of innovation, accountability, and continuous enhancement to ensure long-term success and scalability of the SSC model.ฏ
Qualifications:
- Bachelor's degree in Industrial Engineering, Business Administration, Project Management, or a related field
- Strong English proficiency (TOEIC 650+ preferred); Japanese or other Asian & Oceania languages are a plus.
- 5–7 years' experience in project management, consulting, auditing, or leading cross-country/regional initiatives in a multinational environment.
- Solid knowledge of Shared Services Center (SSC) operations, including process optimization, business transformation, and service delivery models.
- Proven experience in support function transformation (HR, Administration, IT, or Accounting), with familiarity in ERP systems (SAP, Workday, Oracle) and digital transformation tools.
- Strong skills in project management, stakeholder engagement, change management, and communication, with the ability to collaborate effectively across functions and cultures.
- Highly analytical, adaptable, self-reliant, resilient, and culturally sensitive, with the ability to manage multiple priorities in dynamic environments
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Project Management
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- ดำเนินการตามแผนโครงการ แก้ไขและปรับเปลี่ยนแผนการตามความเหมาะสมเพื่อตอบโจทย์ความต้องการ และข้อกำหนดของลูกค้า และธุรกิจ
- ดำเนินการ และบริหารโครงการให้บรรลุเป้าหมายและส่งมอบโครงการให้ได้ตรงตามเวลาที่ได้กำหนดไว้
- ดูแล และสื่อสารกับทีมให้เข้าใจตรงกันเกี่ยวกับงานที่ต้องทำ และส่งมอบในแต่ละวัน
- ดูแล จัดการเอกสาร และตรวจสอบให้แน่ใจว่าเอกสารโครงการมีความสมบูรณ์ อัปเดตเป็นปัจจุบัน และจัดเก็บไฟล์เอกสารอย่างเหมาะสม
- ดูแล และจัดการข้อเสนอโครงการ รวมถึงร่างข้อกำหนด ขอบเขตโครงการ TOR งบประมาณ และแผนพัฒนาโครงการ
- ติดต่อประสานงานกับลูกค้า และสมาชิกในทีมเพื่ออัปเดตความคืบหน้าของโครงการอยู่เสมอ
คุณสมบัติ
-วุฒิปริญญาตรีสาขาบริหารธุรกิจ เลขานุการ ภาษาอังกฤษ หรืออื่น ๆ ที่เกี่ยวข้อง
-สามารถใช้คอมพิวเตอร์ MS Office และเครื่องใช้สำนักงานอื่น ๆ ได้ดี
-สามารถสื่อสารภาษาอังกฤษ (ฟัง พูด อ่าน เขียน) อยู่ในระดับดี
-หากมีประสบการณ์ด้านผู้ช่วยผู้บริหารหรือสายงานอื่น ๆ ที่เกี่ยวข้อง พิจารณาเป็นพิเศษ
-สามารถปฏิบัติงานอื่นๆ ตามที่ CEO มอบหมายเพิ่มเติม เช่น การจัดเตรียมข้อมูลสำหรับการนำเสนอ
-สามารถสื่อสารได้อย่างชัดเจนและเหมาะสมทั้งวาจาและลายลักษณ์อักษร
-มีความรับผิดชอบสูงและทำงานภายใต้ความกดดันได้ดี
-สามารถทำงานที่ต้องการความละเอียดและรอบคอบได้
-สามารถแก้ไขปัญหาเฉพาะหน้าที่เกิดขึ้นได้อย่างรวดเร็วและเหมาะสม
-สามารถรักษาความลับและปฏิบัติตนได้อย่างเหมาะสมกับตำแหน่งงาน
-สามารถปรับตัวเข้ากับสถานการณ์ที่เปลี่ยนแปลงได้
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Project Management
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- Control, plan, implement, and monitor projects to ensure the successful completion of IT-related initiatives within the defined scope, timeline, and budget.
- Oversee and manage project proposals, including drafting Terms of Reference (TOR), budgeting, and project development plans, ensuring alignment with organizational goals.
- Supervise, manage, and verify project documentation to ensure completeness, accuracy, and up-to-date information, while properly organizing and storing files.
- Closely monitor project progress to ensure smooth and timely delivery, managing stakeholders to maintain project efficiency and effectiveness.
- Coordinate with vendors and team members to continuously update and improve project progress.
- Make decisions and resolve any arising issues, reporting to supervisors as necessary.
- Operate in accordance with the organization's IT security policies.
- Delegate tasks and responsibilities to team members appropriately, considering the project requirements.
- Summarize project outcomes and status updates for submission to supervisors as required.
- Perform other duties as assigned by supervisors.
Welfare and Benefits:
- Health insurance
- Life insurance
- Accident insurance
- Dental fee
- Provident fund
- Annual increase salary (Depend on individual & company's performance)
- Annual bonus (Depend on individual & company's performance)
- Vacation leave, Personal leave, Sick leave
- Annual health checks up
- Annual activities
Workplace:Donmueang International Airport
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Project Management
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Job description:
- Help ensure that our operations run smoothly by proactively defining key monitoring metrics and alerts
- Deal with systemic abnormality and complexity in Operations function
- Demonstrate leadership to guide the overall project requirements in initiation, planning, execution, monitoring, evaluation, and closure
- Able to pioneer and congregate project workforce
- Organize and optimize project resources (budget, timeline, workforce)
- Set up process to deal with possible issues (new and existing features, promotions, workflows, projects)
- Coordinate with internal teams and external partners to solve errors
- Proactively identify key opportunities to improve business results by utilizing applicable methodologies and tools to design and implement viable solutions aimed at resolving root causes
Requirements :
- 1-3 years of working experience (in area of consumer / digital lending, or similar retail financial products is a plus)
- Bachelor's or Master's degree in Engineering, BBA, or any related field
- Strong logical and analytical thinking
- Strong in problem-solving and leadership skills
- Proficient in working with numbers and data organization, especially with SQL and MS Excel or Gsheet
- Working knowledge of machine learning is a plus
- Flexible with time (issues that require attention can occur at unusual hours)
- Excellent interpersonal,communication skills ,and good command of English and Thai in a professional working level
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Project Management
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Role & Responsibilities
- รับผิดชอบสนับสนุนและส่งเสริมการดำเนินงาน ปรับปรุงการปฏิบัติงาน และประสานงานระหว่างโครงการอื่นๆ ของสายลูกค้าธุรกิจรายใหญ่
- ติดตามและประสานงานกับหน่วยงานที่เกี่ยวข้องเพื่อดำเนินการให้ประสบความสำเร็จตามเป้าหมายที่กำหนดไว้
Qualification
- ปริญญาตรีขึ้นไป สาขาบริหารธุรกิจ การตลาด บัญชี การเงิน เศรษฐศาสตร์ หรือ วิศวกรรมศาสตร์, เทคโนโลยีสารสนเทศ,คอมพิวเตอร์ธุรกิจ
- บุคลิกภาพดี มีทักษะในการเจรจาต่อรอง และประสานงาน
- มีความรอบรู้เชิงธุรกิจ และการคิดอย่างเป็นระบบ
- สามารถใช้โปรแกรมคอมพิวเตอร์ Microsoft Office ได้
- ผู้สมัครชายต้องผ่านการเกณฑ์ทหารแล้ว
Working Location:Operating at Silom Head If you require more information, please contact Khun Sitthi Tel
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