What Jobs are available for Field Service Engineer in Thailand?

Overview
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker's high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

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Bruker Nano, one of Bruker's four operating segments, provides customers in academic and governmental institutions, life science, materials, and applied industries with the tools to determine the characteristics of matter and visualize the structure of molecules. Divisions within BNANO include Bruker AXS, Bruker Nano Analytics, Bruker Nano Surfaces and Metrology, Fluorescence Microscopy, and Bruker Spatial Biology.

The Field Service Engineer (FSE) provides technical service and support on equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for Bruker Spatial Biology. This candidate should possess strong technical skills as well as the ability to operate independently and with minimal supervision. In support of the Bruker Spatial Biology (BSB) objectives, this role must exhibit drive, passion, and a competitive spirit to help maximize our commercial success. They must be a team player with customer relationship building skills, who is hard working, smart, and loves to win.

Responsibilities
As a Field Service Engineer (FSE), your ssential responsibilities includes, but not limited to:

• Complete new equipment installations, preventative maintenance activities, and emergency repairs with proper supporting documentation in compliance with Quality Assurance procedures
• Communicate with customers, both in person and via electronic means, in a way that instills confidence in both his/her ability and the capabilities of all Bruker Spatial Biology teams
• Provide feedback to internal teams to address failure points and make system reliability improvements
• Support the Field Applications team as needed to maximize equipment uptime and create a great customer experience
• Assist with the BSB Quality process improvement initiatives

Qualifications
To be successful in thie position, you will possess:

• Bachelor of Science/ Bachelor of Engineering with 3-5 years of relevant field service experience. Ideal Candidate would have (3-5 years of experience) in FSE instrument repair and field work.
• Familiarity with fluorescence microscopy and robotic systems
• General knowledge of genetic analysis techniques (DNA microarrays, gene expression analysis, NGS/WGS, and quantitative PCR)
• Experience working in a QSR certified organization
• Hands-on field service experience preferably in the biotech / life science / robotics field(s). This includes working on systems in customer laboratories and observing proper biohazard safety precautions
• Strong troubleshooting skills. Specifically in the areas of: General electronics, electromechanical systems, robotics, liquid handlers, computers, and associated networking components
• Excellent communication skills and ability to manage customer expectations while providing outstanding customer service.
• Working knowledge of all technical support activities designed to achieve a world class customer experience
• Capable of working independently and in a team environment, communicating relevant scientific data effectively in oral and written format, working in a timely manner to meet defined deadlines, and representing Bruker Spatial Biology effectively in the field
• General understanding of IT and basic networking setup
• Willingness and Availability to travel: overnight travel up to 50-75% per month. Must possess a valid passport and be able to obtain visas to travel internationally.
• Ability to lift, carry, push, pull or otherwise move approximately lbs on an infrequent basis.
• Able to clearly communicate verbally and in writing in both English and the local language (if other than English).

Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Main task : Professional technical customer service and support of machine commissioning, modifications and retrofits as well as maintenance service for final packaging machines for internal and external customers in in Thailand and internationally.

Tasks and responsibilities :·

• Machine installation - Installing machines at the customer's premises
• Machine commissioning

-   Implementation of machine commissioning internally and providing start-up support at customer site in United Kingdom and internationally

-   Program adjustments and installation of control software

• Repair and maintenance work on machines

-   Fault diagnosis and troubleshooting at customer site

-   Supervision and execution of maintenance and repair measures

-   Supervision of the machines under production conditions

• Modifications and retrofits

-   Implementation of modifications and retrofits on existing machinery at customer site

• Resource planning and customer management

-   Self-dependent planning and preparation of service assignments in United Kingdom incl. follow up activities in close alignment with Operational Planning department

Minimum job requirements :-

• Vocational education in electronics / mechatronics or mechanical vocational training with knowledge of automation technology
• Min. 3 years of professional experience in automation engineering and software programming
• Self-confident, friendly and customer-oriented appearance
• Self-dependent working style combined with team player attitude
• High flexibility and load-bearing capacity
• English mother tongue
• Willingness to travel (>75%)

Preferred competences:

• Experience in secondary packaging industry
• Experience with Rockwell and Schneider PLCs

Our client is a leading provider of advanced processing and packaging solutions for the pharmaceutical, biotech, and food industries. They are looking for a Field Service Engineer to mainly support customers with Confectionery Packaging Machinery, report directly to an international supervisor, and travel across Asia to deliver seamless service and technical expertise.

Job Summary:

The Field Service Engineer will support the installation, commissioning, and maintenance of Confectionery Packaging Machinery at customer sites and, when necessary, at our Centers of Competence (CoCs). This role ensures machines operate efficiently, provides technical support, and recommends improvements to enhance performance. The position reports directly to an international supervisor.

Key Responsibilities:

• Support machine installation, commissioning, and Site Acceptance Tests (SAT) at customer sites; assist in Final Acceptance Tests (FAT) at CoCs.
• Perform preventative maintenance, calibrations, overhauls, fault finding, inspections, and spare parts management (on-site).
• Provide technical guidance to customers, Area Service Managers (ASM), and Area Service Advisors (ASA) on-site or remotely.
• Identify and recommend technical improvements, modernizations, modifications, and spare-parts replacements.
• Prepare and maintain accurate service reports, site documentation, and follow-ups on open points.
• Explain service work to customers before and after completion.

Qualifications:

• Bachelor's degree in Mechatronics or a related field.
• Minimum of 3 years of experience in the Packaging industry; total field service experience approximately 5 years.
• Some experience in other industries is advantageous (3–8 years).
• Strong verbal and written English skills.
• Experience with Allan Budley, Rockwell, or Siemens PLC programs and HMI.
• Willingness to travel up to 80% within the Asia/Pacific region.

Benefits:

• Allowance for overseas business trips (rate varies by country).
• Mileage allowance for local customer visits in Thailand at 10 THB per kilometer.
• Variable bonus.
• Provident fund.
• Overtime pay.
• Life insurance.
• Medical insurance (including family 25,000 THB per year).
• 14 days of annual leave.
• 119 days probation period.

Position:
Field Service Engineer
Department: Customer Service

Specification: Male 25-35 Yrs.

• Bachelor's Degree in Engineering (Electrical, Electronic, Computer, or related field) Grade point average 2.50 above.
• Experienced in Medical Equipment (CT/XR/UL) will be advantaged.
• Energetic, fast learning, fair in communication skill, service mind and ready to learn with technical field.
• Fair in English skill.
• Have Driving License and own car.
• Fresh Graduated also welcome.

Responsibility

• Managing and solving of system breakdowns ie. Preparing of test equipment; trip planning; trouble shooting; purchasing of parts; documentation; consulting with principal if required and effecting warranty claims.
• Support the marketing & Sales dept. with all technical information; installation data, drawing and location for pre-sale services.
• Responsible for installing and commissioning, modifying and upgrading of the total range of company equipment assigned to him.
• Responsible for carrying out on routine services as assigned by his supervisor on contract and warranty.
• Standing-in for the team leader during equipment installation.

About us

CIMS is a global leader in machine vision, imaging technologies smart factory and frontend software solutions that address the diverse inspection and metrology needs of PCB and Semiconductors industries. CIMS advanced solutions are widely used by nearly all world leading electronics manufacturers, making CIMS products one of the essential tools within the global electronics manufacturing supply chain. CIMS also offers wide range of software solutions for PCB fabricators that include full CAM/CAD design packages (Ucam product family) as well as various Pre-CAM solutions and other software that is essential for PCB production. CIMS also provides high resolution/high accuracy photoplotters by Ucamco for the imaging needs of PCB and FPD (Flat Panel Display) manufacturers which are widely used with those industries.

Qualifications & experience

• College or University graduate on Electronics/Mechanical/Computer Science or equivalent.
• 1-3 years' experience with industrial systems, customer service experience is preferred.
• Good communication skill and have positive attitude and Good in English (Write /Read).
• Experience in PCB industry or optical inspection equipment is a plus. (Salary can be further discussed if experienced in PCB industry)
• Provide the CV in English version
• Willing to relocate to / rotation work close to Prachin Buri province.
• Able to drive and process own transportation

Tasks & responsibilities

• Provides onsite new machine installation 、application setup and customer operation training
• Manage the customer preventive maintenance with good quality.
• Spare parts consumption management of customer.
• Manage all the Call FSR completed send back to the service Admin within timeline.

Benefits

• Group insurance coverage
• business phone bill will be covered by the Company
• Annual company trip subsidy
• Car allowance
• Fixed the 13th month salary
• Bonus based on performance
• Traveling expense

Job Description Summary
Job Description
Roles And Responsibilities

• All on site life extensions, repairs and inspection-related service activities able to be performed at customer site includes onsite machining, NDT, blading, winding, critical welding, generator diagnostics.
• Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.
• Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
• Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
• Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.

Required Qualifications

• This role requires basic experience in the Services & On Site Services. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
• Hold Electrical or Mechanical engineering bachelor graduate.
• Minimum 2 to 5 years in Service Experience
• Have good practical ability and careful attitude to work, willing to study technology, with good teamwork and communication skills.
• Experience and skilled in using Microsoft Office application – Word/Excel/ PPT
• Able to travel to site for service jobs
• Fluent in comprehension, verbal and written in English

Desired Characteristics

• Strong oral and written communication skills. Ability to document, plan, market, and execute programs.

* *Additional Information*
*Relocation Assistance Provided:
No

• This is a remote position

The Customer Service Engineer will support the Operations Manager, Power in ensuring service commitments is met and enhancing customer satisfaction through new initiatives. We are seeking a highly motivated and skilled Field Service Engineer with a bachelor's degree in electrical engineering to join our team. This role focuses on efficient service delivery, providing on-site service, maintenance, and support for critical electrical systems in data centers, including Uninterruptible Power Supply (UPS) systems.

The ideal candidate should have strong communication, negotiation, and customer-handling skills, good logical thinking, troubleshooting, and problem-solving abilities, and a solid understanding of electrical systems and data center operation.

Responsibilities and Measurement Criteria with Time investment Needed on Each:

• Perform commissioning, maintenance, troubleshooting, and analysis of UPS systems, PDUs, STS, electrical panels, lithium-ion batteries, BMS, and other critical electrical equipment in data centers.

• Provide incident reports to customers and prepare required documentation for Root Cause Analysis (RCA) for the regional team. Collaborate with the regional team to ensure timely RCA release.

• Track daily service activities and pending cases from various customers. Working closely with the team leads to coordinating engineers in resolving on-site issues within SLA, while maintaining clear and proactive communication with customers regarding progress updates.

• Collaborate with the Service Sales team to provide solutions for system replacement, system enhancements, and procedures for replacements.

• Offer technical support, resolve electrical system issues, and provide solutions to customer inquiries through Service Sales, including service reports and technical recommendations to enhance system performance and reliability.

• Develop standardized documents and Sales toolkits to support customer engagement, including standard procedures for service activities.

• Create internal documentation for onboarding new engineers, such as standard operating procedures for each service activity, and conduct annual reviews to validate and update documentation.

• Maintain accurate documentation of service activities, including work orders, service reports, incident reports, and technical recommendations, ensuring compliance with QA/QC standards.

• Adhere to safety regulations and company procedures while working on-site, ensuring a customer-focused and professional approach that aligns with Vertiv's world-class service standards.

• Manage product claims and returns within the agreed SLA, conduct monthly stock reviews, update spare parts lists from new project handovers, and ensure timely replenishment for urgent cases.

• Assist in training junior engineers and technicians on electrical systems and best practices.

• Stay updated on company products and services through ongoing training (both online and at the Manila Academy) and apply this knowledge to enhance technical proficiency.

Qualifications:

• Bachelor of Engineering; Electrical or related field.

• Experience with advanced UPS models and other backup power solutions.

• Familiarity with data center infrastructure management (DCIM) tools.

• Certifications in UPS maintenance, electrical safety, or similar fields are a plus

Physical & Environmental Requirements:

• Diligent, honest, patient, highly disciplined, and with an unlimited commitment to providing service.

• Proficient in Thai and English communication skills.

• Capable of working independently with minimal supervision, self-driven, and able to work under pressure.

• Self-motivated, proactive, and detail oriented.

• Committed to service excellence and goal oriented.

• Strong interpersonal skills.

• Capable of working under pressure and being self-driven.

• Proven experience (7+ years) in field service engineering, specifically with UPS systems and data center electrical systems.

• Strong knowledge of electrical systems, including UPS, Battery Lithium, STS, PDUs, transformers, and power distribution.

• Ability to troubleshoot, analyze and prepare root cause analysis report (RCA) electrical issues, read and interpret electrical schematics, and perform hands-on repairs.

• Familiarity with data center operations and critical power systems.

• Excellent problem-solving skills and ability to work under pressure.

• Strong communication skills and ability to interact with clients and internal teams.

• Ability to work independently and manage multiple tasks efficiently.

• Knowledge of safety standards and procedures related to electrical systems.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

Responsible areas: Northern provinces

Job Responsibilities

• Manage and resolve technical escalations efficiently in the assigned territories.
• Support sales by participating in customer training, system trials, and instrument demonstrations.
• Execute efficient installations of instruments according to standard procedures.
• Perform upgrades and modifications within assigned territories and in designated timeframes.
• Plan and execute preventive maintenance of instruments, ensuring continued functionality.
• Monitor and report spare parts usage to maintain optimal inventory levels.
• Log and report customer complaints within 24 hours, and provide timely, effective troubleshooting to maximize instrument uptime.
• Handle Field Corrective Actions in accordance with SOPs and corporate instructions.
• Ensure calibration of measurement tools as required.
• Assist with the rollout of new instruments and support other business needs.
• Contribute product and application knowledge to support the sales team in acquiring new accounts.
• Build and maintain strong customer relationships to support retention and satisfaction.
• Comply with all applicable policies and procedures.
• Perform other work-related duties as assigned.

Qualifications

• Bachelor's Degree in Electronics Engineering, Electrical Engineering, Computer Engineering, related field or equivalent qualifications
• knowledge of diagnostics systems, troubleshooting, calibration, and maintenance procedures.
• 1-5 years of experience in diagnostics engineering or equivalent field service role.
• Computer literacy and good understanding of IT networking knowledge
• Strong analytical and problem-solving capabilities
• Effective communicator, able to explain technical concepts to customers.
• Customer service mindset with accountability and team spirit.
• Good time management, able to work independently under pressure.
• Self-Development/Motivation
• Willingness to work flexible hours, including weekends or public holidays.
• frequent travel required within assigned territory and occasional overseas support.
• Ability to lift equipment, travel extensively, and perform hands-on technical support in field environments
• Good interpersonal and communication skills
• Good command of spoken and written English

At Esco, we strive to make human lives healthier and safer by committing to invent, discover, and commercialize enabling technologies in the life sciences arena globally. A leading manufacturer of laboratory equipment, bioprocessing tools, and state-of-the-art IVF medical devices, we pride ourselves as a life sciences ecosystem builder comprising of over 30 companies in 43 office locations, with proprietary products and services sold in more than 100 countries worldwide.

We continuously challenge ourselves to break new ground in the life sciences arena, and we succeed by leveraging the diverse expertise of our talented individuals from all walks of life. In exchange, we provide opportunities for them to reach their potential. Let's work together to deepen our global footprint and pursue our mission of making human lives healthier and safer

Location: Will handle North Thailand

Responsibilities:

• Field service support for Esco products
• Handle all breakdown calls in the earliest response time
• Ensure high level of customer satisfaction and effectively manage customer expectations
• Prepares monthly reports to present the overall performance of the service and technical application management
• Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair
• Responsible for decisions when to instigate the escalation process in order to resolve a customer concern/issue
• Publish and maintain all service documentation in a Service Binder for distribution to field service organizations
• Maintain online service documentation on the Esco distributor intranet
• Perform troubleshooting, commissioning, certification of units promoted
• Provides effective teamwork, building a strong relationship with customer contacts

The Ideal Candidate Would Possess:

• Degree in Engineering or any related field.
• With at least one (1) year of working experience in laboratory equipment repair and troubleshooting.
• Fresh Graduates are welcome to apply
• Good command of spoken and written English.
• Good analytical and problem-solving skills.
• Willing to travel locally and abroad.
• With a driver's license and experience in driving both automatic and manual vehicles.

You may also submit your CV to and put the submit "Service Engineer for North Thailand"