What Jobs are available for Floor Staff in Thailand?

Floor Supervisor

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Floor Supervisor is responsible for the standard of cleanliness in rooms, corridors and to provide excellent service to guests.

What will I be doing?

As the Floor Supervisor, you will be responsible for performing the following tasks to the highest standards:

• Responsible for the highest standard of cleaning on assigned floors and guestrooms during your shift.

• Work closely with the front desk team to ensure correct room status at all times.

• Ensure guest privacy is respected when DND status is displayed.

• Supervise the turndown service.

• Responsible for strict key control.

• Regularly inspect guest floor corridors and public areas.

• Report maintenance issues promptly to Engineering.

• Ensure compliance of lost and found procedures.

• Keep floors, linen rooms and pantries neat and tidy.

• Monitor productivity of the assigned Room Attendant.

• Check team members' grooming, personal hygiene and appearance.

• Assist with team members' training and development.

• Provide ongoing advice and support to team members under your supervision.

• Provide one to one instruction to team members when required.

• Seek opportunities to improve guest service consistently from guests' comments.

• Take appropriate action to resolve guests' complaints.

• Ensure all reports are completed on a timely basis.

• Adhere by the hotel's policies and procedures, Hilton code of business conduct, the hotel's team member handbook, security and emergency policies and procedures.

• Perform any duties assigned by the Management team deemed necessary.

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Floor Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• University / Pre-university graduate.

• At least 3 years of guestroom work experience.

• Good written and verbal skills.

• Fluent in English to meet busines needs, advantageous.

• Good knowledge of Housekeeping office's daily operation.

• Proficient in Microsoft Office, housekeeping Opera and OnQ systems.

• Actively listen to others and build on good ideas.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

โรงแรมเดอะรีเจนซี่ หาดใหญ่

23 ถนนประชาธิปัตย์ ต.หาดใหญ่ อ.หาดใหญ่ จ.สงขลา 90110

อัตรา

1

เงินเดือน

ตามโครงสร้าง

วุฒิการศึกษา

ม.6 / ปวช.

ที่ปฏิบัติงาน

หาดใหญ่

รายละเอียด

ม.6 ขึ้นไป หรือ ปวช./ปวส. สาขาการโรงแรม หรือสาขาที่เกี่ยวข้อง

หากมีวุฒิปริญญาตรี จะได้รับการพิจารณาเป็นพิเศษ

หน้าที่หลักของ Floor Supervisor

• ตรวจสอบความเรียบร้อยของห้องพักก่อนส่งมอบให้แผนกต้อนรับ
• ควบคุมดูแลแม่บ้านให้ปฏิบัติงานตามมาตรฐาน
• ประสานงานกับแผนกต่าง ๆ เช่น Front Office, Engineering
• รายงานปัญหา/ซ่อมแซมห้องพักให้แผนกที่เกี่ยวข้อง
• จัดทำรายงานประจำวัน เช่น ห้องที่พร้อมขาย ห้องซ่อม ห้องแขกเช็คเอาท์ ฯลฯ

……….

POSITION SUMMARY

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATION

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

POSITION SUMMARY

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATION

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information

Job Number

Job CategoryHousekeeping & Laundry

LocationHua Hin Marriott Resort & Spa, 107/1 Phetkasem Road, Hua Hin, Thailand, Thailand, 77110

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATION

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

โรงแรมเดอะรีเจนซี่ หาดใหญ่

23 ถนนประชาธิปัตย์ ต.หาดใหญ่ อ.หาดใหญ่ จ.สงขลา 90110

อัตรา

1

เงินเดือน

ตามโครงสร้าง

วุฒิการศึกษา

ปวส. / อนุปริญญา

ที่ปฏิบัติงาน

หาดใหญ่

รายละเอียด

1. มีทักษะการให้บริการลูกค้า และเป็นเพื่อร่วมงานที่ดีของทุกคน

2. มีทักษะการบริหารหน้างานเบื้องต้น การบริหารกำลังคน การวางแผนงาน และ จัดระเบียบการทำงานแต่ละวัน

3. มีความเป็นผู้นำ กระตือรือร้น มีความรับผิดชอบสูง สามารถสอนงานผู้อื่นได้ และมีความละเอียดในการทำงาน

4. มีความรู้และทักษะด้านการใช้คอมพิวเตอร์ สามารถส่งเมล์ และใช้โปรแกรม Word, Excel ได้ดี

5. ความรู้เรื่องการทำความสะอาดในโรงแรม การเตรียมห้อง เรื่องน้ำยาในการทำความสะอาด และความรู้ทั่วไปเกี่ยวกับการทำความสะอาด

6. สามารถสื่อสารภาษาไทยได้ดี และการสื่อสารภาษาอังกฤษพื้นฐาน

7. สามารถทำงานภายใต้สภาพแวดล้อมที่มีแรงกดดันได้ดี

8. มีทักษะการแก้ปัญหาเฉพาะหน้า

Purpose of the Role:

To assist and support the General Manager and Deputy Store Manager in the daily running of the department. Lead the commercial and visual aspects of the department while managing the team to ensure sales, customer service, and operational excellence.

Key Responsibilities:

1. Commercial & Visual Management

• Good understanding of retail management tools such as Gestion Retail, Merchan App, and Delivery App.
• Ensure the shopfloor layout and new lines are merchandised according to company guidelines.
• Analyze daily performance information and take appropriate actions.
• Plan commercial and visual activities on a daily, weekly, and seasonal basis.
• Monitor product levels in the store and maintain appropriate stock.

2. Team Management

• Lead and motivate the department team to achieve high performance.
• Oversee induction and training for new team members and follow up on development.
• Support retention and development of an effective team.
• Participate in performance management of sales assistants (attendance, lateness, return to work, etc.).

3. Shopfloor & Sales Management

• Manage and motivate the team to increase sales and drive efficiency.
• Monitor daily and monthly budgets to meet and exceed targets.
• Communicate daily with management regarding personnel and product updates.
• Ensure standards are maintained throughout the day and at store closing.

4. Health & Safety

• Maintain good housekeeping throughout the store.
• Report any incidents or risks to senior management.
• Be aware of employee and customer safety risks and follow company procedures to mitigate them.

5. Customer Service

• Ensure a high level of customer service at all times.
• Understand different customer needs and adapt the team accordingly.
• Treat customers as a top priority, being friendly and helpful.
• Reinforce company return policies.

• Support customer service by maintaining product knowledge, including:

• New arrivals

• Replenishment of best sellers
• Offering alternatives when needed

Qualifications & Requirements

• Proven retail experience in a fast-paced fashion or commercial environment
• Good knowledge of the company and brand being applied for
• Passion for working in a fashion environment
• Flexibility and effective problem-solving abilities.
• Ability to handle pressure and respond quickly to changing situations.
• Demonstrated ability to lead and motivate sales team to achieve high performance
• Excellent communication skills, including conversational English