4 Floor Staff jobs in Thailand

We take our housekeeping standards seriously. So, we're searching for a Room Attendant with an exceptional eye for detail and a passion for perfection to make sure every guest enjoys a truly memorable experience.
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
● Making sure every single room is at its absolute best for our guests
● Helping our guests in any way you can - whether they've forgotten their toothbrush or just need to find the elevator
● Keeping your supervisor in the loop by advising them of any progress or problems
● Monitoring and controlling supplies to minimise waste
● Doing your best to reunite guests with any lost or misplaced items
● Regularly assisting with deep clean projects
What We need from you:
● It's a physical role and you'll be on your feet most of the day, so fitness is important
● Occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects
● You may need to bend and kneel to complete some activities
● Literacy skills - reading, writing and basic maths skills
● Flexible attitude to shifts - you may be required to work nights, weekends and/or holidays
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

A Floor Supervisor is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.
**What will I be doing?**
As a Floor Supervisor, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience. A Floor Supervisor will also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Supervise Room Attendants
+ Daily allocation of rooms and deep cleaning tasks to team members
+ Manage guest requests, including VIP amenities and communicating them to the relevant team members
+ Routine inspection of guest bedrooms to ensure they meet standards
+ Achieve positive outcomes from guest queries in a timely and efficient manner
+ Carry out lost property procedures
+ Report maintenance issues to Maintenance/Engineering Department
+ Assist Head Housekeeper with training requirements
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Assist other departments wherever necessary and maintain good working relationships
**What are we looking for?**
A Floor Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Committed to delivering a high level of customer service
+ Experience in managing/supervising a team in a similar role
+ Experience in the hotel/cleaning industry
+ Good oral and written communication
+ Previous experience in Hosting Service (Governance)
+ High standards of cleanliness
+ Good interpersonal skills
+ Ability to work on their own or in teams
It is advantageous in this position if you demonstrate the following capabilities and advantages:
+ Ability to work in a team
+ Excellent attention to detail
+ Positive Attitude
+ IT proficient
+ Willingness to develop team members and self
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Housekeeping and Laundry_
**Title:** _Floor Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0BU3S_
**EOE/AA/Disabled/Veterans**

Assistant Executive Floor Manager

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Assistant Executive Floor Manager greets and registers guests, providing prompt and courteous service. He / she checks guests out of the hotel and resolves guests' challenges throughout their stay in our hotel. This role upgrades and promotes hotel services and amenities and upsells products to the guests.

**What will I be doing?**

As the Assistant Executive Floor Manager, you will be responsible for performing the following tasks to the highest standards:

- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
- Make appropriate selection of rooms based on guest needs, code electronic keys and non-verbally confirm room numbers and rates.
- Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring that guests know location of rooms containing room keys, tokens of our appreciation and gifts to guests, etc.
- Ensure rooms and services provided by the hotel are correctly accounted for within guests' statements, assist guests with check out payments or charges, accepting and recording vouchers, credit card transactions, traveller's checks and other forms of payment, converting foreign currency at current posted rates.
- Greet customers immediately with a friendly and sincere welcome using positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information on outlet hours, special VIP programs, events, etc.
- Receive special requests from guests, respond appropriately or forward requests to appropriate team members for decision and action.
- Take messages and communicate the content to guests, retrieve mail, packages, facsimiles or other special items for customers as requested.
- Field guests' complaints, conducting thorough research to develop the most effective solutions and negotiate results.
- Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
- Remain calm and alert especially during emergency situations and heavy hotel activity, planning and implementing detailed steps by using experienced judgment and discretion.
- Take an active role in the team by being kind, cooperative and helpful, never forgetting the person behind the guest.
- Actively take part in training where and when required, attend formal training sessions and on the job training to maintain standards and develop skills and abilities.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
- Take an active role in the Executive Floor team, ensuring effective communication and work as a team in order to reach goals and targets.
- Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
- Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured.
- Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner.
- Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate.
- Follow-up with guests to ensure satisfaction with problem resolution.
- Maintain awareness of guests' profiles and specific preferences, ensuring that they are acted upon for each reservation.
- Ensure that VIP guests are treated personally and recognized as an individual.
- Assist the Guest Service Manager by blocking rooms according to guests' preferences.
- Print welcome letters from the Guest Relation Manager, and for 1st time stay Hilton Honors guests, arrange welcome cards and ensure that they are placed in guests' rooms or presented at the time of arrival.
- Coordinate with Amenity Butlers to arrange in-room amenity set-ups according to VIP lev