What Jobs are available for Front Desk Agent in Thailand?
Showing 413 Front Desk Agent jobs in Thailand
Front Desk Service Agent
Posted today
Job Viewed
Job Description
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Guest Service Agent greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel's services.
What will I be doing?
As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards:
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
• Make appropriate selection of rooms based on guests' needs, code electronic keys, confirms the room number and rates with a written confirmation.
• Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
• Ensure rooms and services are correctly accounted for within guests' statements, properly stating services provided by the hotel.
• Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller's checks and other forms of payment, converting foreign currency at current posted rates.
• Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
• Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests' needs.
• Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for customers as requested.
• Record guests' complaints, conducting thorough research to develop the most effective solution and negotiate results.
• Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes etc.
• Remain calm and alert especially during emergency situations and heavy hotel activity.
• Plan and implement detailed steps by using experienced judgment and discretion.
• Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
• Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
• Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets.
• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately "at-home" when they arrive.
• Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured.
• Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate.
• Follow-up with all guests to ensure satisfaction with problem resolution.
• Maintain awareness of guests' profile and specific preferences, ensuring that they are acted upon for each reservation.
• Ensure that VIP guests are treated personally and recognized as an individual.
• Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
• Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Ensure a prompt and efficient departure, by settling guests' accounts as per billing and reservation instructions, ensuring that all guests' folios are correct.
• Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members.
• Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
• Knowledgeable of the hotel's facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.
• Up to date with information on facilities, attractions, and places of interests, sights and activities in and around the hotel.
• Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering and IT.
• Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken.
• Ensure that the Guest Service Manager is kept aware and up to date with operational issues.
• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
• Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups.
• Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly.
• Ensure that the front desk stock is managed and not wasted, maintaining costs where able.
• Keep up to date and aware of competitor activities in order to be well informed.
• Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.
• Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed.
• Adhere strictly to standard cash handling procedures, ensuring to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly.
• Adhere to the company's credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
• Provide safety deposit boxes to guests, ensuring that guests' valuables are safe and secure at all times.
• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations.
• Maintain the efficiency of departure by checking all guests' folios to ensure accuracy of charges.
• Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest.
• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhering to Hilton brand standards and ensuring that guests receive value for money.
• Attempt to communicate with guests in guests' native language, if applicable.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
What are we looking for?
A Guest Service Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Able to perform moderately complex mathematical calculations without error.
• Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs.
• Able to access and accurately input information using a moderately complex computer system.
• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Good interpersonal skills to provide overall guest satisfaction.
• Able to work under pressure and deal with stressful situations during busy periods.
• 1 or 2 years of related working experience preferred.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team members are at the heart of it all
Is this job a match or a miss?
Front Desk Service Agent
Posted 15 days ago
Job Viewed
Job Description
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Guest Service Agent greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel's services.
**What will I be doing?**
As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards:
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
- Make appropriate selection of rooms based on guests' needs, code electronic keys, confirms the room number and rates with a written confirmation.
- Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
- Ensure rooms and services are correctly accounted for within guests' statements, properly stating services provided by the hotel.
- Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller's checks and other forms of payment, converting foreign currency at current posted rates.
- Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
- Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
- Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests' needs.
- Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for customers as requested.
- Record guests' complaints, conducting thorough research to develop the most effective solution and negotiate results.
- Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes etc.
- Remain calm and alert especially during emergency situations and heavy hotel activity.
- Plan and implement detailed steps by using experienced judgment and discretion.
- Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
- Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
- Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets.
- Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately "at-home" when they arrive.
- Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured.
- Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate.
- Follow-up with all guests to ensure satisfaction with problem resolution.
- Maintain awareness of guests' profile and specific preferences, ensuring that they are acted upon for each reservation.
- Ensure that VIP guests are treated personally and recognized as an individual.
- Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
- Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Ensure a prompt and efficient departure, by settling guests' accounts as per billing and reservation instructions, ensuring that all guests' folios are correct.
- Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members.
- Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
- Knowledgeable of the hotel's facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.
- Up to date with information on facilities, attractions, and places of interests, sights and activities in and around the hotel.
- Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering and IT.
- Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken.
- Ensure that the Guest Service Manager is kept aware and up to date with operational issues.
- Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
- Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
- Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups.
- Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly.
- Ensure that the front desk stock is managed and not wasted, maintaining costs where able.
- Keep up to date and aware of competitor activities in order to be well informed.
- Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.
- Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed.
- Adhere strictly to standard cash handling procedures, ensuring to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly.
- Adhere to the company's credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
- Provide safety deposit boxes to guests, ensuring that guests' valuables are safe and secure at all times.
- Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations.
- Maintain the efficiency of departure by checking all guests' folios to ensure accuracy of charges.
- Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest.
- Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhering to Hilton brand standards and ensuring that guests receive value for money.
- Attempt to communicate with guests in guests' native language, if applicable.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
A Guest Service Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Able to perform moderately complex mathematical calculations without error.
- Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs.
- Able to access and accurately input information using a moderately complex computer system.
- Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Good interpersonal skills to provide overall guest satisfaction.
- Able to work under pressure and deal with stressful situations during busy periods.
- 1 or 2 years of related working experience preferred.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Desk Service Agent_
**Location:** _null_
**Requisition ID:** _HOT0C0U6_
**EOE/AA/Disabled/Veterans**
Is this job a match or a miss?
Customer Service
Posted today
Job Viewed
Job Description
Are you ready for a new beginning?
We need your talent, knowledge and dedication to better our world with biology.
Our purpose points the way
In Novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges. Since we began more than a century ago, this has been our guide. It's how we've gotten so far. And it's how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.
We're here to better our world with biology.
In this role you'll make an impact by:
- Promote digital order platform to new customers.
- Customer on boarding to ensure the sufficient communication regarding supply chain related services.
- External interface to receive customer orders and order changes. Attend to the customer calls and email.
- Coordinate with the GCC team/ Sales Support/ Commercial/ Finance/ Planner to ensure the order is taken care until the invoicing completion.
- Coordinate with the Logistics Specialist and external Third-Party Logistics (3PL) to have the delivery arranged.
- Handle and coordinate the delivery and shipping documents for outbound delivery.
- Courier original documents to customers using Thai post.
- Coordinate with the Logistics Specialist and external vendor to do custom clearance.
To succeed you must hold:
- At least 2 years of relevant Customer Service/ Supply Chain work experience.
- SAP knowledge required and Salesforce knowledge as additional advantage.
- Excellent communication skills in English & Thai.
- Responsible with positive attitude.
Could our purpose be yours? Then apply today
At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.
Novonesis is dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.
Want to learn more?
Learn more about Novonesis, our purpose, and your career opportunities at
Not the right fit for you?
Even if this job isn't the right fit for you, perhaps you know someone who might find it interesting. If so, please feel free to share the job link and encourage them to apply. Thank you for your referral Please check out our other open positions. The right fit for you could just be a few clicks away.
Stay alert: Avoid recruitment scams
At Novonesis, we are committed to maintaining a safe and transparent recruitment process. Please be aware of potential scams targeting job seekers and take note of the following:
- Novonesis will never ask for sensitive personal information, such as bank account details, Social Security numbers, or passwords, at any stage of the hiring process.
- Novonesis does not make employment offers without conducting interviews with candidates.
If you receive suspicious communication claiming to be from Novonesis, please do not share any personal or financial information. We encourage you to verify the legitimacy of the message by contacting us directly through our official channels.
Is this job a match or a miss?
Customer Service
Posted today
Job Viewed
Job Description
Are you ready for a new beginning?
We need your talent, knowledge and dedication to better our world with biology.
Our purpose points the way
In Novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges. Since we began more than a century ago, this has been our guide. It's how we've gotten so far. And it's how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.
We're here to better our world with biology.
In This Role You'll Make An Impact By
- Promote digital order platform to new customers.
- Customer on boarding to ensure the sufficient communication regarding supply chain related services.
- External interface to receive customer orders and order changes. Attend to the customer calls and email.
- Coordinate with the GCC team/ Sales Support/ Commercial/ Finance/ Planner to ensure the order is taken care until the invoicing completion.
- Coordinate with the Logistics Specialist and external Third-Party Logistics (3PL) to have the delivery arranged.
- Handle and coordinate the delivery and shipping documents for outbound delivery.
- Courier original documents to customers using Thai post.
- Coordinate with the Logistics Specialist and external vendor to do custom clearance.
To succeed you must hold:
- At least 2 years of relevant Customer Service/ Supply Chain work experience.
- SAP knowledge required and Salesforce knowledge as additional advantage.
- Excellent communication skills in English & Thai.
- Responsible with positive attitude.
Could our purpose be yours?
Then apply today
At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.
Novonesis is dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.
Want to learn more?
Learn more about Novonesis, our purpose, and your career opportunities at
Not the right fit for you?
Even if this job isn't the right fit for you, perhaps you know someone who might find it interesting. If so, please feel free to share the job link and encourage them to apply. Thank you for your referral Please check out our other open positions. The right fit for you could just be a few clicks away.
Stay alert: Avoid recruitment scams
At Novonesis, We Are Committed To Maintaining a Safe And Transparent Recruitment Process. Please Be Aware Of Potential Scams Targeting Job Seekers And Take Note Of The Following
- Novonesis will never ask for sensitive personal information, such as bank account details, Social Security numbers, or passwords, at any stage of the hiring process.
- Novonesis does not make employment offers without conducting interviews with candidates.
If you receive suspicious communication claiming to be from Novonesis, please do not share any personal or financial information.
We encourage you to verify the legitimacy of the message by contacting us directly through our official channels.
Is this job a match or a miss?
Customer Service
Posted today
Job Viewed
Job Description
ตำแหน่ง: Customer Service
บริษัท Kick2Cloud Co.,Ltd. กำลังมองหาพนักงานที่มีความพร้อมและมุ่งมั่นที่จะดูแลลูกค้าของเราอย่างยอดเยี่ยม ในตำแหน่ง Customer Service คุณจะมีบทบาทสำคัญในการตอบคำถามและให้คำแนะนำแก่ลูกค้าให้ประสบการณ์ที่ดีในการใช้บริการของเรา
หน้าที่หลัก:
- ให้คำปรึกษา แก้ไขปัญหา และให้บริการลูกค้าทางโทรศัพท์ และช่องทางออนไลน์
- ให้คำปรึกษา แก้ไขปัญหา และให้บริการลูกค้าที่บริษัทลูกค้า กรณี Onsite Support
- จัดการและแก้ปัญหาเกี่ยวกับการให้บริการและผลิตภัณฑ์ของบริษัท
- ติดตามและแก้ไขปัญหาให้กับลูกค้าจนกว่าจะได้รับการแก้ไขอย่างสมบูรณ์
- บันทึกรายละเอียดการติดต่อของลูกค้าและการแก้ไขปัญหาลงในระบบ
- ให้ข้อมูลและคำแนะนำที่มีประโยชน์แก่ลูกค้าเพื่อสร้างประสบการณ์ที่ดี
ทักษะ คุณสมบัติ และประสบการณ์:
- มีประสบการณ์ในการให้บริการลูกค้าเป็นเวลาอย่างน้อย 1-2 ปี
- มีทักษะการสื่อสารที่ดี สามารถให้คำแนะนำและแก้ปัญหาให้กับลูกค้าได้อย่างมีประสิทธิภาพ
- มีความยืดหยุ่น อดทน และความเข้าใจในความต้องการของลูกค้า
- มีความสามารถในการใช้เทคโนโลยีและระบบคอมพิวเตอร์เพื่อการทำงานได้อย่างคล่องแคล่ว
- มีทัศนคติที่ดีและมุ่งมั่นในการทำงาน
- สามารถไปทำงานนอกสถานที่ได้ พื้นที่กรุงเทพและนนทบุรี
สมัครงานกับ Kick2Cloud Co.,Ltd. ในตำแหน่ง Customer Service ทันที
Is this job a match or a miss?
Customer Service
Posted today
Job Viewed
Job Description
SUMMARY OF POSITION
We are looking for a customer-oriented service representative dedicated to supporting our European market customers (B2B and B2C). This person will act as the liaison for customers, providing product and service information, managing after-sales support, and resolving enquiries/ complaints with accuracy and efficiency.
The aim is to ensure excellent service standards, maintain high customer satisfaction, and support the brand's long-term growth and customer retention in Europe. From time to time, this position may also support sales or marketing related activities.
PRIMARY RESPONSIBILITIES (CUSTOMER SERVICE – EUROPE)
- Manage all incoming enquiries from European customers via phone, email, and digital channels
- Provide timely, professional responses in English (and other European languages where possible)
- Handle both B2B and B2C requests, including after-sales service such as returns, warranties, and exchanges
- Build strong relationships with European customers through clear, professional, and friendly communication
- Handle complaints by providing appropriate solutions within approved guidelines and ensure follow-up until resolution
- Maintain accurate records of customer interactions, orders, and feedback
- Prepare regular reports on customer service issues, trends, and after-sales cases
- Provide feedback to sales and marketing teams based on customer insights from Europe
- Support customer-related activities for sales and marketing when needed
ACADEMIC & TRADE QUALIFICATIONS
Essential Qualifications
- Diploma or Higher in any field of specialization
- Excellent command of English (reading, writing, and speaking) – must be able to communicate confidently with European customers and partners
Desirable Qualifications
- Proficiency in additional European languages (such as German, French, Spanish, or Italian) will be considered a strong advantage
- Customer service-related certification or training
- Knowledge of e-commerce tools and platforms
- Knowledge of social media communication
- Competence in Microsoft Office applications
EXPERIENCE
Essential:
- At least 1–2 years of experience in a customer service position
Desirable:
- Prior experience in international customer service, particularly with European markets
- Experience in service-oriented industries or e-commerce
PERSONAL QUALITIES & BEHAVIOURAL TRAITS
- Able to work independently and meet deadlines
- Team player with strong organizational and interpersonal skills
- Strong communication skills, particularly in English
- European language skills are a plus
- Calm, polite, and professional under pressure
- Highly organized and able to multi-task
- Attention to detail
Is this job a match or a miss?
Customer Service
Posted today
Job Viewed
Job Description
Job Description
* This role is responsible for managing the end-to-end export and import processes, ensuring
* smooth coordination and full customs compliance with regulations. The role involves
* collaborating with key business partners to ensure effective management, timely solutions, error-free documentation, and execution.
Responsibility
1. Import–Export Coordination
-Verify the accuracy of import–export documents such as Invoice, Packing List, B/L, and AWB.
-Coordinate with Shipping agents, Forwarders, transport providers, and the Customs Department.
-Monitor shipment status to ensure timely delivery of goods.
License Application (TISI/FDA)
-Prepare and submit import license applications to relevant government authorities (TISI, FDA, Customs).
-Review laws, regulations, and requirements applicable to specific products.
-Follow up on license approvals and maintain proper filing of related documents.Customs Declaration Entry
-Input import/export customs declaration data into the Customs system (EDI/NSW).
-Verify HS Code, tariff classification, and applicable duties/taxes for accuracy.
-Coordinate with Customs officers and Shipping agents to resolve declaration issues.Documentation and General Coordination
-Record and maintain import–export and licensing documents systematically.
-Coordinate with Sales, Warehouse, and both domestic and international business partners.
Qualifications
- Bachelor's degree in any field
- At least 1 years of relevant work experience
- Proficiency in computer skills (MS Word, Excel, PowerPoint) and email
- Strong knowledge of export and import operations and all related documents (import/export processes, shipping, customs clearance, FTA, BL, Invoice, Packing List, AWB ,TISI, FDA,EDI/NSW)
- Excellent interpersonal communication, negotiation, presentation, and problem-solving skills
- Ability to work well both independently and as part of a team
Is this job a match or a miss?
Be The First To Know
About the latest Front desk agent Jobs in Thailand !
customer service
Posted today
Job Viewed
Job Description
customer service
จังหวัด กรุงเทพมหานคร (เขตลาดกระบัง)
อัตราค่าจ้าง ตามตกลง
รูปแบบงาน อื่นๆ (Other)
อัตรา จำนวน 1 อัตรา
รายละเอียดงาน
ดูแลลูกค้าและรับออเดอร์
คุณสมบัติผู้สมัคร
- หญิง อายุ 21-35 ปั
- ปวส-ปริญญาตรีทุกสาขา
- แคล่วคล่อง และมีทักษะในการติดต่อสื่อสาร
สถานที่ปฏิบัติงาน
บริษัท ภูมิพัฒน์ฟาร์ม จำกัด
วิธีการรับ
ส่งใบสมัครทางEmail
บริษัท ภูมิพัฒน์ฟาร์ม จำกัด
เลขที่ 93 ถนนเลียบคลองลำกอไผ่ แขวงลำปลาทิว เขตลาดกระบัง กรุงเทพมหานคร 10520
ติดต่อ คุณสุรีรัตน์
โทรศัพท์ :
แฟกซ์ :
รายละเอียดบริษัท
บริษัท ภูมิพัฒน์ฟาร์ม จำกัด เป็นผู้ผลิตและผู้ค้าปลากะพง ปลาทับทิม
และปลานิล ส่งขายให้กับห้างค้าปลีกขนาดใหญ่ ร้านอาหาร และภัตตาคาร
บริษัทมีฟาร์มเลี้ยงปลาแบบครบวงจรขนาดใหญ่ของตัวเอง มีศูนย์จัดจำหน่ายดำเนินการโดยบุคคลากรมืออาชีพโดยตรง
ที่มาจาก วันที่ : 29 ตุลาคม 2568
Is this job a match or a miss?
Customer Service
Posted today
Job Viewed
Job Description
Wako Logistics (Thailand) Co., Ltd.
About Company
We established in 1999, and held MTO license, our goal is to provide a seamless comprehensive "one stop" professional forwarding and logistics simple solutions to meet your special requirements in today's globally driven competitive and complex environment. Big enough to do the job but small enough to do it better, we incorporate flexible, cost efficient, quality services with advanced information technologies to help your business to realize its goal.
Responsibilities
- Processing an export shipments as per Shipping Instruction
- Ensure a smooth booking, documentation and invoicing process
- Preparing shipping documents (Bill of lading, Invoice, PO, P/L, COA, etc.).
- Act as center point of contact with customers for booking process, document confirmation/correction and related clarifications (including amendments)
- Verifying the job is priced correctly upon sending the booking confirmation
- Provide feedback on shipment and process improvement to Supervisor or directly to Head of Department
- Work closely with other departments to support the booking process and expand more business
Qualifications
- Bachelor's Degree or higher in Logistics, Management, or any related field.
- Experienced and knowledgeable in Freight Forwarding Business or related fields.
- Strong OFR Export both Operations and Customer Services.
- Good command of written and spoken English.
- Good computer skill.
- Strong interpersonal and cooperate with all levels including management.
- Can-Do attitude.
Contact
Wako Logistics (Thailand) Co., Ltd.
75/18 Ocean Tower 2 Bldg, 16th Fl., Sukhumvit 19 (Wattana), Klongtoey Nua, Wattana, Bangkok 10110
Tel: / Fax:
K. Kanjawat Alramlers Email:
- Your name*
- E-mail*
- Phone*
- Country* AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAntigua and BarbudaArgentinaArmeniaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia and HerzegovinaBotswanaBrazilBruneiBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaColombiaComorosCongo, Democratic Republic of theCongo, Republic of theCosta RicaCôte d'IvoireCroatiaCubaCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEast TimorEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFaroe IslandsFijiFinlandFranceFrench PolynesiaGabonGambiaGeorgiaGermanyGhanaGreeceGreenlandGrenadaGuamGuatemalaGuineaGuinea-BissauGuyanaHaitiHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsraelItalyJamaicaJapanJordanKazakhstanKenyaKiribatiNorth KoreaSouth KoreaKosovoKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMauritaniaMauritiusMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew ZealandNicaraguaNigerNigeriaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPolandPortugalPuerto RicoQatarRomaniaRussiaRwandaSaint Kitts and NevisSaint LuciaSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSpainSri LankaSudanSudan, SouthSurinameSwazilandSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTogoTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVatican CityVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.YemenZambiaZimbabwe
- Current company
- Current title
- Upload your resume Accepted file types: pdf, doc, docx, txt, Max. file size: 200 MB.
- Message
- CAPTCHA
Δ
Is this job a match or a miss?
Customer Service
Posted today
Job Viewed
Job Description
Key Responsibilities
- Responsible for prompt production of B/L & smooth cargo release, coordination and communication with customers
- Responsible for accurate data input in MSC system
- Manage the Import Section and supervise performance of the Export Team members to ensure a high quality of service and customer satisfaction
- Handle special and exceptional problems for all Import shipments / enquiries
- Coordinate with Import team to ensure local & global requirements are met
- Manage key customer relationships and expectations
- Lead & participate in support system improvement / new projects implementations
- Any additional duties assigned by immediate supervisor or department manager
Key Stakeholders & Interface
- External – Customers
- Internal – Other departments
Key Experience & Qualifications
- Minimum Diploma or bachelor's degree in logistics or maritime transportation or equivalent
- Good knowledge of Export Documentation in shipping or forwarding
- Minimum 2-3 years' experience in shipping or forwarding
Key Competencies & Skills
- Positive attitude and able to work under pressure
- Ability to lead a small section
- Good communication, interpersonal and presentation skills
- Meticulous with an eye for details
- Strong Analytical Skills
- Initiative
Employee Benefits
- Annual Leave 15 Days/Year
- Birthday Leave
- Fix Bonus + Variable Bonus
- Provident Fund
- Group Insurance (Life&Medical)
- Flexible Working Hour
- Meal Allowance Every Month
- Glasses Allowance
- Dental Allowance
Work location: Near BTS Phra Khanong
All application will be treated strictly confidential
Is this job a match or a miss?