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Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description
THE POSITION
To manage the operations of Front Office by ensuring product and service quality standards are met.

Key Responsibilities
Guest Service & Operations

• Supervise all front office functions, ensuring guests receive prompt, personalized, and professional service.
• Oversee guest arrival and departure experience, giving priority attention to VIPs, repeat guests, and loyalty members.
• Maintain high standards in appearance, hygiene, and conduct across the department.
• Ensure daily accuracy of room inventory and manage upgrades and special requests.
• Handle system recovery procedures and interpret front office reports/statistics.

Team Leadership & Development

• Lead and motivate the Front Office team to achieve service excellence.
• Conduct regular departmental meetings and performance reviews.
• Support recruitment and onboarding in collaboration with T&C.
• Identify training needs and implement programs for continuous development.
• Provide coaching, guidance, and disciplinary support where necessary.

Financial & Strategic Management

• Drive occupancy, ADR, and revenue through effective room management and upselling techniques.
• Collaborate with the Finance team on budgeting, cost control, and forecasting.
• Monitor marketing efforts within the Front Office, ensuring alignment with brand strategies.
• Collaboration & Compliance
• Maintain strong interdepartmental relationships to enhance the guest journey.
• Conduct routine inspections to ensure upkeep of facilities and equipment.
• Ensure compliance with safety, security, and OH&S policies.
• Log incidents and maintain confidentiality of guest information at all times.

Qualifications

• Proven experience in a fast-paced, customer-focused environment
• Previous hospitality experience is highly preferred
• Proficiency in Opera or similar property management systems
• Excellent communication skills with fluency in English; additional languages are a plus
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize in a dynamic environment
• Sales-driven mindset with a talent for upselling
• Flexible schedule with availability to work shifts, weekends, and holidays
• Tech-savvy with the ability to quickly learn new systems
• Professional appearance and positive attitude
• Empathetic approach to guest concerns and complaints
• Bachelor's degree in Hospitality Management or related field is a plus

Additional Information

Your Team And Working Environment
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

Departmental Basics (Month 1–8)

Gain in-depth understanding of the department's core functions, standard procedures, and service expectations by actively performing day-to-day operational tasks and supporting team activities.

Supervisory Training (Month 9–16)

Develop leadership capabilities by supervising team members, making informed operational decisions, and coordinating departmental activities to ensure smooth and efficient service delivery.

Assistant Manager (Month 17–24)

Execute Assistant Manager responsibilities with increasing autonomy, demonstrating sound judgment, strategic thinking, and the ability to lead operations and drive performance independently.

Qualifications

• Bachelor's degree in Hospitality Management or related field (strongly preferred)
• Minimum 1 year of experience in Front Office in the hospitality industry
• Proficiency in English (verbal, written, and reading)
• Advanced proficiency in Microsoft Office
• Exceptional customer service and interpersonal skills
• Strong problem-solving and decision-making abilities
• Excellent communication skills at all levels of the organization
• Thorough understanding of hotel operations and guest services
• Ability to work effectively in a multicultural environment
• Flexibility to work varying shifts, including weekends and holidays
• Strong attention to detail and organizational skills
• Ability to multitask and work efficiently under pressure
• Commitment to driving innovation and continuous improvement in guest services

• Oversee compliance with operational policies, regulations, and company standards at branch offices and General Agencies (GA).
• Manage facilities operations including office relocation, space planning, and infrastructure at both head office and branch level.
• Oversee office asset maintenance, renovations, and space improvements.
• Handle and coordinate complaint resolution from branches, agents, and sales managers.
• Manage internal operational systems and documentation, such as ST.5 receipts and related records.
• Plan and organize training, meetings, and development activities for branch staff.
• Prepare preliminary branch and head office expense reports (utilities, rent, phone bills, etc.).
• Manage central facilities at the head office such as meeting rooms, parking areas, and general amenities.
• Coordinate with external agencies, sales representatives, and sales managers to support operational needs.
• Supervise the opening, closing, and relocation processes of branches and GAs.
• Support branch recruitment in response to staff resignations or workforce expansion.
• Conduct site acquisition and evaluation for new branch setup locations.
• Perform other duties as assigned by management.

We are seeking a highly driven and strategic leader to join our Transformation Management Office (TMO) as Assistant Vice President (AVP). This role will play a critical part in leading large-scale transformation initiatives, modernizing business operations, and driving digital innovation across the organization.

The successful candidate will collaborate with cross-functional teams and senior leadership to ensure that transformation projects—such as digital upgrades, automation, and process improvements—are executed effectively and deliver measurable business impact.

• Lead business process reengineering (BPR) to streamline underwriting, policy administration, and claims processing.
• Drive automation and AI adoption for faster claims settlements and fraud detection.
• Partner with actuarial, finance, and risk teams to enhance financial and operational processes.
• Oversee multiple transformation projects to boost efficiency and customer experience.
• Implement change management strategies to ensure smooth adoption of new systems and processes.
• Collaborate with cross-functional teams to ensure successful project delivery.
• Develop and execute transformation strategies aligned with business goals.
• Act as a key liaison between executives, business units, and transformation teams.
• Engage with internal and external stakeholders to ensure project success.
• Present transformation updates to senior leadership and the Board.
• Foster a culture of continuous improvement across the organization.

Qualification

1. Education:

2. Bachelor's or Master's degree in Business Administration, Management, Finance, Accounting, Engineering, Information Technology, or a related field.

3. Work Experience:

4. Minimum of 8–12 years of professional experience in Business Transformation, Project Management, Digital Transformation, or Process Improvement.

5. Proven track record in leading large-scale or strategic transformation programs.
6. Experience in insurance, banking, financial services, or consulting is highly desirable.

7. Skills & Competencies:

8. Strong knowledge and hands-on experience in Business Process Reengineering (BPR).

9. Solid expertise in Project & Program Management (PMP, PRINCE2, or Agile/Scrum certification is a strong advantage).
10. Familiarity with Digital Transformation, Automation, and AI adoption initiatives.
11. Excellent stakeholder engagement and communication skills, with the ability to collaborate effectively with senior executives and cross-functional teams.
12. Strong business acumen and strategic mindset to align transformation projects with organizational goals.
13. Competence in Change Management and driving organizational adoption of new systems, processes, and technologies.

We are seeking a highly driven and strategic leader to join our Transformation Management Office (TMO) as Assistant Vice President (AVP). This role will play a critical part in leading large-scale transformation initiatives, modernizing business operations, and driving digital innovation across the organization.

The successful candidate will collaborate with cross-functional teams and senior leadership to ensure that transformation projects—such as digital upgrades, automation, and process improvements—are executed effectively and deliver measurable business impact.

• Lead business process reengineering (BPR) to streamline underwriting, policy administration, and claims processing.
• Drive automation and AI adoption for faster claims settlements and fraud detection.
• Partner with actuarial, finance, and risk teams to enhance financial and operational processes.
• Oversee multiple transformation projects to boost efficiency and customer experience.
• Implement change management strategies to ensure smooth adoption of new systems and processes.
• Collaborate with cross-functional teams to ensure successful project delivery.
• Develop and execute transformation strategies aligned with business goals.
• Act as a key liaison between executives, business units, and transformation teams.
• Engage with internal and external stakeholders to ensure project success.
• Present transformation updates to senior leadership and the Board.
• Foster a culture of continuous improvement across the organization.

Qualification

1. Education:

2. Bachelor's or Master's degree in Business Administration, Management, Finance, Accounting, Engineering, Information Technology, or a related field.

3. Work Experience:

4. Minimum of 8–12 years of professional experience in Business Transformation, Project Management, Digital Transformation, or Process Improvement.

5. Proven track record in leading large-scale or strategic transformation programs.
6. Experience in insurance, banking, financial services, or consulting is highly desirable.

7. Skills & Competencies:

8. Strong knowledge and hands-on experience in Business Process Reengineering (BPR).

9. Solid expertise in Project & Program Management (PMP, PRINCE2, or Agile/Scrum certification is a strong advantage).
10. Familiarity with Digital Transformation, Automation, and AI adoption initiatives.
11. Excellent stakeholder engagement and communication skills, with the ability to collaborate effectively with senior executives and cross-functional teams.
12. Strong business acumen and strategic mindset to align transformation projects with organizational goals.
13. Competence in Change Management and driving organizational adoption of new systems, processes, and technologies.

Key Responsibilities:

• Responsible for overall project administration.

• Develop and implement project plans including monitoring of Scope, Time and Cost.

• Coordinate with internal and external teams to ensure project(s) are executed according to the established plan and success.

• Monitor project progress, identify risks, develop mitigation action plan, and timely escalation to report any potential project risks/issues.

• Lead, facilitate meetings, and document minutes of meetings with internal stakeholders.

• Prepare and present regular project status reports.

• Support project manager to prepare presentation to senior management and stakeholders.

• Ensure project documentations are well maintained in organized project repository.

Qualifications:

• Bachelor or Master's degree in Computer engineering, Computer science, Information technology or other related fields.

• At least 5 years and proven experience of IT project management as Project manager, PMO lead, and/or Project coordinator.

• Having background and experiences in SAP project(s), Oil/Gas industry or technology sector is preferable.

• Strong coordination, and interpersonal communication skills.

• Can-do attitude, ability to work under pressure and multi-tasking.

• Detailed oriented with strong organizational skills

• Good command on English communication.

• Proficiency in Microsoft office, AI tool e.g Copilot, Project management software (e.g. MS project, Jira, Excel).

Application period 17-Oct-2025 to 30-Oct-2025
Functional Responsibilities:
Summary of functions:

• Development and planning

• Set-up and closure

• Monitoring and reporting
• Oversight and quality assurance
• Knowledge management and innovation
• Data management
• Development and planning
• Provide appropriate levels of support during engagement development, ensuring the implementation of appropriate standards, tools, and best practices in line with UNOPS policies and procedures.
• Provide support to the Head of PMO and the Head of Programme with the set-up of proper project governance in line with the PMM, including the timely establishment of Project Boards
• Assist project planning, ensuring that a realistic timeline is established, covering DNP for Infra projects, with adequate floating time factored in
• Follow up and ensure that handovers from the Business Development team to the Project team are carried out as per the Guide
• Support the development of high-level PMO Unit plans
• Set-up and closure
• Support Project Managers with the setup of new projects in oneUNOPSprojects, including project classification, advancing projects to the operational stage, project structure, developing expenditure forecasts, and other requirements.
• Coordinate the development of various implementation plans required for projects
• Monitor timely submission and implementation of closure plans by PMs
• Guide project teams on the timely completion of project closure activities.
• If assigned, act as Project Closure Manager and lead project closure activities.
• Monitoring and reporting
• Ensure regular review of project status against key performance criteria such as scope, cost, schedule and quality.
• Develop standard tracking systems and tools to facilitate monitoring of project progress and performance.
• Provide periodic analysis of delivery data and share it with the Project team and Management as appropriate
• Support the Head of the PMO (and relevant Country Managers) with necessary project analysis reports and information to support areas relevant to the project management team
• Monitor timely submission of client reports, exception reports and internal reports
• Coordinate and complete internal UNOPS reporting (MCO, Regional Office, Corporate) and external UN reporting (UNINFO, UNCT, etc.)
• Support with tracking and reporting of country strategies
• Support and coordinate the implementation of requests or initiatives relevant to project management from the Regional Office, IPAS, and HQ Teams, as required.
• Oversight and quality assurance
• Perform regular quality assurance activities for assigned projects, including ensuring compliance with UNOPS-defined standards for programme/project management.
• Coordinate quality reviews of programme/project documents and financial and programmatic deliverables.
• Provide quality control for management products (project documents, reports, etc.).
• Provide routine oversight and analysis of delivery data within the dashboard system, using the UNOPS ERP system as required.
• Identify and anticipate potential risks and issues and advise mitigating measures to the Head of PMO in a timely manner.
• Support PMs and project teams with UNOPS tools, templates, and systems as required.
• Support key stakeholders to continuously identify and improve operational processes relevant to project implementation.
• Knowledge management and innovation
• Contribute to the design and delivery of capacity building initiatives, while focusing on UNOPS project management standards and requirements
• Organize periodic lessons learnt workshops and disseminate learnings across the MCO
• Participate in, and advocate PMs' participation in, relevant Communities of Practice.
• Actively interact with PMs and the wider PM community to share case studies, lessons learned, and best practices in the Knowledge System.
• Contribute to the oversight of lessons learned procedures, ensuring that lessons learned are shared in a timely and appropriate manner.
• Data management
• Support the PMO in developing concise, audience-appropriate, data-driven reports and dashboards to guide management decisions.
• Support the PMO with data collection, structuring, quality management, analysis and presentation, in relation to policies, processes, and project implementation
• Work with Project Managers to identify data analysis and visualization needs to develop tailored processes and tools to address the data quality and integrity needs
• Design, conduct, document, and present analyses on complex and connected data to support better project and financial management, project performance analysis, and support PMO and MCO management in making informed decisions
• Other related technical and analysis support as required

Impacts of results
The incumbent directly impacts the achievement of project results by assisting the Head of PMO to implement effective project management methods and strategies, reduce risks, cut costs, and improve success rates. The incumbent, on behalf of the PMO, will support the improvement of the maturity of project management within the MCO. This consequently reinforces the visibility and image of the UNOPS as an effective service provider in project services and management and strengthens its competitive position as a partner of choice in sustainable development and project services.

Skills:

• Project Management
• Data Analysis
• Stakeholder Management
• Risk Management
• Quality Assurance
• Reporting & Analysis
• Knowledge Management

Education/Experience/Language requirements:
Education:

• Minimum advanced university degree (Master's or equivalent) or higher degree in Project Management, Finance, Business Administration, Engineering, International Relations, or related field is required OR
• A first university degree (Bachelor's or equivalent) in above-mentioned fields with two (2) additional years of relevant experience may be considered in lieu of an advanced degree or higher degrees OR
• Completion of high school/secondary school equivalent with six (6) additional years of relevant experience may be considered in lieu of an advanced degree or higher degrees

Experience:

• A minimum of two (2) years of relevant and progressive professional experience, specifically in the field of Project Management, Project Support, financial management, or Project Implementation Support.
• Demonstrated experience with data analysis, management or project reporting, and project management tools is required.
• Experience within a PMO environment or in roles with oversight function of projects/programmes is an asset
• Knowledge of Google Suite applications is required. Experience using ERP systems is an asset.
• Demonstrated experience with data analysis, management or project reporting, and project management tools is required.
• Experience in dealing with large financial systems with budgets is an asset.
• Experience managing projects in the international development context is an asset.
• Knowledge of the UN system and familiarity with UNOPS procedures is considered an asset.

Language:

• Full working knowledge of English is required.

Certificate:

• PRINCE2 Foundations or Practitioner certification is an asset.

Think big. Meet challenges head-on. Help people build better lives.

UNOPS embraces diversity and is committed to equal employment opportunities. Our workforce is made up of people from varied nationalities, cultures and races. They speak a range of languages and have different gender identities, sexual orientations, and abilities.

We encourage women and candidates from underrepresented groups in UNOPS to apply. These include candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities. Click apply and join us

Remarks: Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Summary of functions:

1. Development and planning
2. Set-up and closure
3. Monitoring and reporting
4. Oversight and quality assurance
5. Knowledge management and innovation
6. Data management

1.Development and planning 

• Provide appropriate levels of support during engagement development, ensuring the implementation of appropriate standards, tools, and best practices in line with UNOPS policies and procedures.
• Provide support to the Head of PMO and the Head of Programme with the set-up of proper project governance in line with the PMM, including the timely establishment of Project Boards
• Assist project planning, ensuring that a realistic timeline is established, covering DNP for Infra projects, with adequate floating time factored in
• Follow up and ensure that handovers from the Business Development team to the Project team are carried out as per the Guide

• Support the development of high-level PMO Unit plans

• Set-up and closure

• Support Project Managers with the setup of new projects in oneUNOPSprojects, including project classification, advancing projects to the operational stage, project structure, developing expenditure forecasts, and other requirements.

• Coordinate the development of various implementation plans required for projects
• Monitor timely submission and implementation of closure plans by PMs
• Guide project teams on the timely completion of project closure activities.

• If assigned, act as Project Closure Manager and lead project closure activities.

• Monitoring and reporting

• Ensure regular review of project status against key performance criteria such as scope, cost, schedule and quality.

• Develop standard tracking systems and tools to facilitate monitoring of project progress and performance.
• Provide periodic analysis of delivery data and share it with the Project team and Management as appropriate
• Support the Head of the PMO (and relevant Country Managers) with necessary project analysis reports and information to support areas relevant to the project management team
• Monitor timely submission of client reports, exception reports and internal reports
• Coordinate and complete internal UNOPS reporting (MCO, Regional Office, Corporate) and external UN reporting (UNINFO, UNCT, etc.)
• Support with tracking and reporting of country strategies

• Support and coordinate the implementation of requests or initiatives relevant to project management from the Regional Office, IPAS, and HQ Teams, as required.

• Oversight and quality assurance

• Perform regular quality assurance activities for assigned projects, including ensuring compliance with UNOPS-defined standards for programme/project management.

• Coordinate quality reviews of programme/project documents and financial and programmatic deliverables.
• Provide quality control for management products (project documents, reports, etc.).
• Provide routine oversight and analysis of delivery data within the dashboard system, using the UNOPS ERP system as required.
• Identify and anticipate potential risks and issues and advise mitigating measures to the Head of PMO in a timely manner.
• Support PMs and project teams with UNOPS tools, templates, and systems as required.

• Support key stakeholders to continuously identify and improve operational processes relevant to project implementation.

• Knowledge management and innovation

• Contribute to the design and delivery of capacity building initiatives, while focusing on UNOPS project management standards and requirements

• Organize periodic lessons learnt workshops and disseminate learnings across the MCO
• Participate in, and advocate PMs' participation in, relevant Communities of Practice.
• Actively interact with PMs and the wider PM community to share case studies, lessons learned, and best practices in the Knowledge System.

• Contribute to the oversight of lessons learned procedures, ensuring that lessons learned are shared in a timely and appropriate manner.

• Data management

• Support the PMO in developing concise, audience-appropriate, data-driven reports and dashboards to guide management decisions.

• Support the PMO with data collection, structuring, quality management, analysis and presentation, in relation to policies, processes, and project implementation
• Work with Project Managers to identify data analysis and visualization needs to develop tailored processes and tools to address the  data quality and integrity needs
• Design, conduct, document, and present analyses on complex and connected data to support better project and financial management, project performance analysis, and support PMO and MCO management in making informed decisions
• Other related technical and analysis support as required

Impacts of results

The incumbent directly impacts the achievement of project results by assisting the Head of PMO to implement effective project management methods and strategies, reduce risks, cut costs, and improve success rates. The incumbent, on behalf of the PMO, will support the improvement of the maturity of project management within the MCO. This consequently reinforces the visibility and image of the UNOPS as an effective service provider in project services and management and strengthens its competitive position as a partner of choice in sustainable development and project services.

Skills:

• Project Management
• Data Analysis
• Stakeholder Management
• Risk Management
• Quality Assurance
• Reporting & Analysis
• Knowledge Management

About Bluebik – Ambition to Reality

Bluebik is the leading consultancy focusing on comprehensive advice on digital transformation to transform the capabilities of our clients through technological application. We provide transformation consulting consists of Management Consulting – advice on strategies and management, Digital Excellence & Delivery covering in-depth recommendations on digital and technological development within organizations, Strategic PMO – advice on tangible benefits and significant cost saving through clients' business process, Big Data & Advanced Analytics – provide end to end solution for Big Data & Advanced Analytics from strategy to implementation.

Work you will do

• Able to perform and manage at least 2 in parallel mode with dynamic assignments.
• Utilize project management methodologies, systems and tools.
• Lead project teams and facilitate communication and interaction among the functional representatives.
• Track Project Progress and Report to Management and ensure that report library and related documents are updated and audible.
• Project deliverable sign-off and complete delivery to Project owner.
• Effectively manage departmental budget, monitor expenditure within project and cost finalization process, and ensure vendor deliver services as agreed contract.

Let us Talk About You

If you are someone with:

• Bachelor's degree in technology, business or related field or equivalent combination of education and experience.
• At least 5 years of working experience in software development projects with various stakeholders on both business and technology sides
• Self-motivated and driven with the ability to work independently in a fast paced team
• Good business judgment as well as ability to think clearly, analyse quantitatively, problem-solve and prioritise.
• Good oral and written communication skills
• Project Management Certificate is a plus.

Why work with us

We are a team of experts in a talented community, a collaborative atmosphere where creativity is encouraged. People First, by putting people at the heart of our priorities, we foster a work environment where you can excel and grow personally and professionally. Bluebik is strived for growth and expansion, and you can be part of our success story. We combine strategy, digital delivery excellence and deep technology advisory to help our clients transform their business. At Bluebik, your career advancement starts with actions. You can manage your own career and will advance based on performance. We collaborate to create unique and outstanding experiences with our talents to empower learning and growth opportunities. Whatever your ambitions, Bluebik offers you with a highly inclusive community of talents from both tech and business worlds to realize your full potential.

What we offer

We offer impactful and challenging work with mentorship and support from direct managers and subject matter experts. You will have autonomy to manage your career path with endless opportunities for professional growth. Our comprehensive benefit package covers medical insurance, life, accident and disability insurance, wellness allowance, vaccination allowance, providence fund, flexible working arrangement, and Professional certification. Bluebik provides opportunities to become the best version of yourself

Equal opportunity

Bluebik is an equal opportunity employer. We owe our success to the talents of our diverse team and the varying perspectives they add to our thriving community.

Recruitment agencies

Bluebik does not accept unsolicited resumes sent by recruiting agencies. Please do not forward resumes to our job postings, Bluebik employees or other parts of the business. Bluebik will not be liable to pay any fees to agencies for candidates hired as a result of unrequested resumes.