12 Global Customer Service jobs in Thailand
Customer Support Officer
Bangkok, Bangkok
AlignTech
Posted today
Job Viewed
Job Description
**Join a team that is changing millions of lives.**
Transforming smiles, changing lives
At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.
Ready to join us?
**About this opportunity**
As Customer Support Officer, you will manage customer interactions to increase customer satisfaction and improve service quality. This specialist is primarily responsible for providing professional support to current and potential customers in Thailand and Indochina countries according to the Service Level Agreements by ensuring that customer needs are resolved in a timely manner.
**In this role, you will**
Collect, direct the questions, complaints, and issues from customers to the relevant departments to get them answered and solved in a timely manner
- Be alert to trends in requests and issues reported by customers. Share learning’s with departmental peers and management
- Initiate contact with customer to clarify treatment goals or vague instruction
- Competent in the use of company systems to support in treatment status and sales follow up
- Assist clinical support with ClinCheck call review appointment set-up, treatment evaluation, speaker logistics arrangement and payment processing, research contract etc.
- Support sales and marketing department in database input with marketing info, client contacts info. Competent in the use of the customer support phone and sales force data systems and the corporate web site
- Provide input regarding training needs to customer support’s supervisor of training and quality development; assist with development and presentation of information and training when requested
- Meet departmental standards for personal and team performance metrics including, but not limited to, contact volume handled, turnaround time and quality
- Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters
- Participate in activities designed to improve customer satisfaction and business performance
- Maintain a basic knowledge in orthodontic/dental concepts and topics
- Support marketing in material preparation
- Participate in special projects and/or training when requested
- Possess comprehensive knowledge of company processes, procedures, and product information/materials
- Provide support to audit processes and quality management system as required
**In this role, you’ll need **
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
**EDUCATION and/or EXPERIENCE**
- Minimum 3 years of customer service or sales administrator work experience preferably in a medical device customer-based environment
- A college degree
**COMPUTER SKILL**
- **OTHER SKILLS AND ABILITIES**
- Ability to focus attention to detail
- Ability to consistently follow through activities and projects to completion
- Ability to perform in a fast-paced environment
- Ability to act and speak with confidence
- Possess a service excellence mindset
- Possess a strong customer focused orientation with good interpersonal skills
- Ability to communicate effectively and professionally and in a tactful manner with internal and external customers
**Sound like a good fit?**
Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.
**About Align**
Align Technology is a publicly traded medical device company that is **transforming smiles and changing lives**. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.
By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employee
Transforming smiles, changing lives
At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.
Ready to join us?
**About this opportunity**
As Customer Support Officer, you will manage customer interactions to increase customer satisfaction and improve service quality. This specialist is primarily responsible for providing professional support to current and potential customers in Thailand and Indochina countries according to the Service Level Agreements by ensuring that customer needs are resolved in a timely manner.
**In this role, you will**
Collect, direct the questions, complaints, and issues from customers to the relevant departments to get them answered and solved in a timely manner
- Be alert to trends in requests and issues reported by customers. Share learning’s with departmental peers and management
- Initiate contact with customer to clarify treatment goals or vague instruction
- Competent in the use of company systems to support in treatment status and sales follow up
- Assist clinical support with ClinCheck call review appointment set-up, treatment evaluation, speaker logistics arrangement and payment processing, research contract etc.
- Support sales and marketing department in database input with marketing info, client contacts info. Competent in the use of the customer support phone and sales force data systems and the corporate web site
- Provide input regarding training needs to customer support’s supervisor of training and quality development; assist with development and presentation of information and training when requested
- Meet departmental standards for personal and team performance metrics including, but not limited to, contact volume handled, turnaround time and quality
- Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters
- Participate in activities designed to improve customer satisfaction and business performance
- Maintain a basic knowledge in orthodontic/dental concepts and topics
- Support marketing in material preparation
- Participate in special projects and/or training when requested
- Possess comprehensive knowledge of company processes, procedures, and product information/materials
- Provide support to audit processes and quality management system as required
**In this role, you’ll need **
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
**EDUCATION and/or EXPERIENCE**
- Minimum 3 years of customer service or sales administrator work experience preferably in a medical device customer-based environment
- A college degree
**COMPUTER SKILL**
- **OTHER SKILLS AND ABILITIES**
- Ability to focus attention to detail
- Ability to consistently follow through activities and projects to completion
- Ability to perform in a fast-paced environment
- Ability to act and speak with confidence
- Possess a service excellence mindset
- Possess a strong customer focused orientation with good interpersonal skills
- Ability to communicate effectively and professionally and in a tactful manner with internal and external customers
**Sound like a good fit?**
Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.
**About Align**
Align Technology is a publicly traded medical device company that is **transforming smiles and changing lives**. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.
By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employee
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Administrator Intern
Bangkok, Bangkok
Amity
Posted today
Job Viewed
Job Description
**Join AmityEko!**
Working at Amity is an exciting opportunity to step up your career and work in one of the coolest and fastest-growing tech scale-ups in the market.We are backed by leading VCs and we raised more than $30M to date. Since our founding in 2020, we went to 4 to 250+ employees (with over 27 nationalities ), 1 to 4 offices (Bangkok, London, Milan and Miami) and 0 to 100+ global clients, including leading companies such as Unilever, Pernod Ricard, Air Asia, Kaizen Gaming and more.
Our platform - the Amity Social Cloud - allows companies to easily transform their existing apps into social networks by adding ready-to-use social components such as chat, like buttons, user profiles, social feeds and video stories. Built on top of this, we provide an employee communication platform, called Eko, aimed at allowing enterprise's to reach all of their staff, no matter their size, location, industry or distribution of staff.
**Your day to day**:
- Attend regular in-person and or online meetings with clients to analyze, troubleshoot and diagnose the incidents
- Follow up on the cases until the obstacle is permanently resolved and closed.
- Assist in product acceptance testing,product implementation and content population
- Work with the team to publish documentation.
- Maintain client and internal knowledge base
- Manage Jira system and monitor its activities
- Work with Support Operations Specialists to complete the monthly, weekly and ad hoc reports for customers.
**Your ideal profile**:
- Undergraduate degree in Information Technology, Computer Sciences, Computer Engineering, or any related fields
- Able to do internship **at least 3-4 months**:
- Interested in Frontend, Backend, and Chatbot development
- Possess verbal and written skills in both Thai and English language
- Flexible, self-learning, self-motivated, team-player, willing to work in a dynamic and fast-paced environment
**What's in it for you**:
- Paid internship
- Team outings, lunches, and bonding activities
- Possibility of periodic remote work
- Gorgeous office in Bangkok (True Digital Park)
LI-SP1
LI-HYBRID
A
Working at Amity is an exciting opportunity to step up your career and work in one of the coolest and fastest-growing tech scale-ups in the market.We are backed by leading VCs and we raised more than $30M to date. Since our founding in 2020, we went to 4 to 250+ employees (with over 27 nationalities ), 1 to 4 offices (Bangkok, London, Milan and Miami) and 0 to 100+ global clients, including leading companies such as Unilever, Pernod Ricard, Air Asia, Kaizen Gaming and more.
Our platform - the Amity Social Cloud - allows companies to easily transform their existing apps into social networks by adding ready-to-use social components such as chat, like buttons, user profiles, social feeds and video stories. Built on top of this, we provide an employee communication platform, called Eko, aimed at allowing enterprise's to reach all of their staff, no matter their size, location, industry or distribution of staff.
**Your day to day**:
- Attend regular in-person and or online meetings with clients to analyze, troubleshoot and diagnose the incidents
- Follow up on the cases until the obstacle is permanently resolved and closed.
- Assist in product acceptance testing,product implementation and content population
- Work with the team to publish documentation.
- Maintain client and internal knowledge base
- Manage Jira system and monitor its activities
- Work with Support Operations Specialists to complete the monthly, weekly and ad hoc reports for customers.
**Your ideal profile**:
- Undergraduate degree in Information Technology, Computer Sciences, Computer Engineering, or any related fields
- Able to do internship **at least 3-4 months**:
- Interested in Frontend, Backend, and Chatbot development
- Possess verbal and written skills in both Thai and English language
- Flexible, self-learning, self-motivated, team-player, willing to work in a dynamic and fast-paced environment
**What's in it for you**:
- Paid internship
- Team outings, lunches, and bonding activities
- Possibility of periodic remote work
- Gorgeous office in Bangkok (True Digital Park)
LI-SP1
LI-HYBRID
A
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Representative (Contract 6 months)
UPS
Posted 1 day ago
Job Viewed
Job Description
**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
This position provides excellent customer service. He/She investigates and exexutes possible solutions to customer needs. This position performs other duties as requested.
**Employee Type:**
Fixed Term (Fixed Term)
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
This position provides excellent customer service. He/She investigates and exexutes possible solutions to customer needs. This position performs other duties as requested.
**Employee Type:**
Fixed Term (Fixed Term)
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Manager
Bangkok, Bangkok
Cargill
Posted 2 days ago
Job Viewed
Job Description
**Job Purpose and Impact**
As the Customer Service Manager, you will oversee and guide a team of customer service and logistics professionals to ensure seamless order fulfillment, transportation coordination, and customer satisfaction. You will play a critical role in managing complex customer orders, resolving delivery issues, and optimizing shipping processes to support business growth and operational efficiency.
**Key Accountabilities**
+ Manage and provide coaching and training to team of Customer Service and Transportation&Logistics.
+ Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
+ Coordinate communication with customers regarding order status, sales forecast, invoices, contract balances and other pertinent information needed to complete the sale.
+ Use broad knowledge of customer service practices and procedures to develop and provide input to tactical customer service strategies for a medium sized customer base.
+ Provide input and feedback to define improvement projects and commitments requiring a substantial understanding of customer service practices and procedures for a medium to small team of customer service representatives or supervisors.
+ Lead and develop a team, coach and make decisions related to talent management, hiring, performance, and disciplinary actions.
+ Other duties as assigned
**Qualifications**
**Minimum Qualifications**
**·** **Bachelor's degree in a related field or equivalent experience**
**·** **Minimum of 10 years of related work experience,5 year for supervisory experience**
**·** **Experience leading, advising and making decisions on major customer service activities**
**·** **Provide direction, delegating and removing obstacles to get work done.**
**·** **Build strong customer relationships and delivers customer-centric solutions.**
**·** **Develop and deliver multimode communications that convey a clear understanding of the unique needs of different audiences**
· Other minimum qualifications may apply
As the Customer Service Manager, you will oversee and guide a team of customer service and logistics professionals to ensure seamless order fulfillment, transportation coordination, and customer satisfaction. You will play a critical role in managing complex customer orders, resolving delivery issues, and optimizing shipping processes to support business growth and operational efficiency.
**Key Accountabilities**
+ Manage and provide coaching and training to team of Customer Service and Transportation&Logistics.
+ Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
+ Coordinate communication with customers regarding order status, sales forecast, invoices, contract balances and other pertinent information needed to complete the sale.
+ Use broad knowledge of customer service practices and procedures to develop and provide input to tactical customer service strategies for a medium sized customer base.
+ Provide input and feedback to define improvement projects and commitments requiring a substantial understanding of customer service practices and procedures for a medium to small team of customer service representatives or supervisors.
+ Lead and develop a team, coach and make decisions related to talent management, hiring, performance, and disciplinary actions.
+ Other duties as assigned
**Qualifications**
**Minimum Qualifications**
**·** **Bachelor's degree in a related field or equivalent experience**
**·** **Minimum of 10 years of related work experience,5 year for supervisory experience**
**·** **Experience leading, advising and making decisions on major customer service activities**
**·** **Provide direction, delegating and removing obstacles to get work done.**
**·** **Build strong customer relationships and delivers customer-centric solutions.**
**·** **Develop and deliver multimode communications that convey a clear understanding of the unique needs of different audiences**
· Other minimum qualifications may apply
This advertiser has chosen not to accept applicants from your region.
3
Agent, Customer Service
Bangkok, Bangkok
Chevron
Posted today
Job Viewed
Job Description
**Responsibilities for this position may include but are not limited to**:
- Order to Cash, the position is the primary point of contact for Retail, Commercial & Industrial (C&I), Lubricant and Fleet card accounts.
- Responsible for receiving and processing orders for Fuel and Lubricant customers.
- Handling fleet card inquiries and managing card operation support ex., card creation/ card maintenance for customers.
- Execute manual transactions/ manual payment posting, including handling the related back offices support for Fleet customers/ Retailers etc.
- Assist in the related projects assigned.
**Job Qualifications**:
- At least Bachelor’s Degree in any fields, preferably in Business Administration
- Minimum 2 years of direct experiences in customer services related to orders receive and management, card orders management, handling complaints and customers’ Q&A in all areas (e.g. products, services, company information), providing sales administrative support. Background in the oil/gas/energy, FMCG, Consumer Products, Retail, Fleet, Logistics and Transportation, Card, or Financial business is a plus.
- Good interpersonal skills
- Good communication skills in both Thai and English (speaking, listening, writing and reading) with TOEIC test score at 600 and above. Ability to deal with and work with Non-Thais in the international environment e.g. the international meeting participation, presentation in English.
- Result oriented with service mind focus
- Business acumen
- Can work flexible on working hours and has ability to work in shifts, weekday and weekend/holiday
Chevron participates in E-Verify in certain locations as required by law.
- Order to Cash, the position is the primary point of contact for Retail, Commercial & Industrial (C&I), Lubricant and Fleet card accounts.
- Responsible for receiving and processing orders for Fuel and Lubricant customers.
- Handling fleet card inquiries and managing card operation support ex., card creation/ card maintenance for customers.
- Execute manual transactions/ manual payment posting, including handling the related back offices support for Fleet customers/ Retailers etc.
- Assist in the related projects assigned.
**Job Qualifications**:
- At least Bachelor’s Degree in any fields, preferably in Business Administration
- Minimum 2 years of direct experiences in customer services related to orders receive and management, card orders management, handling complaints and customers’ Q&A in all areas (e.g. products, services, company information), providing sales administrative support. Background in the oil/gas/energy, FMCG, Consumer Products, Retail, Fleet, Logistics and Transportation, Card, or Financial business is a plus.
- Good interpersonal skills
- Good communication skills in both Thai and English (speaking, listening, writing and reading) with TOEIC test score at 600 and above. Ability to deal with and work with Non-Thais in the international environment e.g. the international meeting participation, presentation in English.
- Result oriented with service mind focus
- Business acumen
- Can work flexible on working hours and has ability to work in shifts, weekday and weekend/holiday
Chevron participates in E-Verify in certain locations as required by law.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative
Bangkok, Bangkok
GrowthFn
Posted today
Job Viewed
Job Description
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Maintain broad knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.
- Track, document and retrieve information in call tracking database.
**Requirements**:
- At least Senior Vocational/ Diploma
- Welcome for Fresher and experienced is a plus.
- Able to Speak, Write, Read in both Thai and English (Entry Level).
- Excellent in Communication and willing to work in Customer Service’s field.
- Shift rotation 24/7 (Work 5 days per week & 2 days off).
Pay: ฿20,000.00 - ฿22,000.00 per month
Application Question(s):
- Your Nationality
- Your current location
- This position is a Under Concentrix Thailand, have you applied for it before?
- Are you willing to work on site in Bhiraj Bitec-Bang Na, Bangkok Thailand?
- Current salary?
- Expected salary
- Notice period
**Education**:
- Vocational Certificate (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- Thai (required)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Maintain broad knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.
- Track, document and retrieve information in call tracking database.
**Requirements**:
- At least Senior Vocational/ Diploma
- Welcome for Fresher and experienced is a plus.
- Able to Speak, Write, Read in both Thai and English (Entry Level).
- Excellent in Communication and willing to work in Customer Service’s field.
- Shift rotation 24/7 (Work 5 days per week & 2 days off).
Pay: ฿20,000.00 - ฿22,000.00 per month
Application Question(s):
- Your Nationality
- Your current location
- This position is a Under Concentrix Thailand, have you applied for it before?
- Are you willing to work on site in Bhiraj Bitec-Bang Na, Bangkok Thailand?
- Current salary?
- Expected salary
- Notice period
**Education**:
- Vocational Certificate (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- Thai (required)
This advertiser has chosen not to accept applicants from your region.
5
Japanese Customer Service
Bangkok, Bangkok
Gratitude India
Posted today
Job Viewed
Job Description
Customer Success Specialist jobs continue to be on the rise as more businesses are being engaged
through social media platform. CSA responsibilities include resolving customer queries, recommending
solutions and guiding product users through features and functionalities of this social media in order to
provide customers’ satisfaction on high quality advertisement and promotions.
**Responsibilities**:
- Responsible to resolve customer queries in a timely and accurate way through inbound
- Identify customer needs and assist them in using specific features and functionalities in
the client platform
- Follow-up with customers to ensure their technical issues are resolved
- Become and remain knowledgeable about client products and community standards
- Use market-specific knowledge, signals and insights to spot and scope scalable solutions to
improve the support of our community of customers
- Identify inefficiencies in workflows and suggest solutions
- Gather, analyze and utilize relevant data to develop ways to improve the overall user
experience on the site
- Recognize trends and patterns, and escalate issues outside the company policy to the global
team
**Requirements**:
- Possess professional customer service skills; solutions mindset, multi-tasking, passion for
customers and ability to deliver exemplary customer experience.
- Prior working experiences in customer-oriented product environment, consulting, or operations
role
- Ability to follow process and collaborate effectively to work in a team
- Excellent written and communication skills in native and English language
- Basic knowledge on Computer operations
Preferred Qualifications:
- Have exceptional grammar typing accuracy skills - experience with business communication
- Patience when handling tough cases
- High affinity and cultural awareness of political/social situation regarding the relevant
market/region that will be supported
- Flexible in shifting schedule
**Salary**: ฿7,500.00 - ฿80,000.00 per month
Ability to commute/relocate:
- กรุงเทพมหานคร: Reliably commute or planning to relocate before starting work (required)
through social media platform. CSA responsibilities include resolving customer queries, recommending
solutions and guiding product users through features and functionalities of this social media in order to
provide customers’ satisfaction on high quality advertisement and promotions.
**Responsibilities**:
- Responsible to resolve customer queries in a timely and accurate way through inbound
- Identify customer needs and assist them in using specific features and functionalities in
the client platform
- Follow-up with customers to ensure their technical issues are resolved
- Become and remain knowledgeable about client products and community standards
- Use market-specific knowledge, signals and insights to spot and scope scalable solutions to
improve the support of our community of customers
- Identify inefficiencies in workflows and suggest solutions
- Gather, analyze and utilize relevant data to develop ways to improve the overall user
experience on the site
- Recognize trends and patterns, and escalate issues outside the company policy to the global
team
**Requirements**:
- Possess professional customer service skills; solutions mindset, multi-tasking, passion for
customers and ability to deliver exemplary customer experience.
- Prior working experiences in customer-oriented product environment, consulting, or operations
role
- Ability to follow process and collaborate effectively to work in a team
- Excellent written and communication skills in native and English language
- Basic knowledge on Computer operations
Preferred Qualifications:
- Have exceptional grammar typing accuracy skills - experience with business communication
- Patience when handling tough cases
- High affinity and cultural awareness of political/social situation regarding the relevant
market/region that will be supported
- Flexible in shifting schedule
**Salary**: ฿7,500.00 - ฿80,000.00 per month
Ability to commute/relocate:
- กรุงเทพมหานคร: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
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6
Contract Logistics Customer Service Specialist
Si Racha, Chonburi
Kuehne+Nagel
Posted 2 days ago
Job Viewed
Job Description
**It's more than a job**
As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.
****
You will be part of our Contract Logistics team, adding your expertise + skills to the delivery of Customer Excellence.
**How you create impact**
Your primary objective will be to provide an outstanding level of service by managing customer needs, completing all required tasks effectively + efficiently, ensuring that all supply chain process are seamless. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.
+ To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner.
+ To manage + process received orders in the system, handing them over to the warehouse operations team for completion.
+ To communicate with customers regarding the order status or when issues arise.
+ To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry.
+ To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.
+ To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).
+ To ensure compliance with all customer contractual obligations on the part of the company.
**What we would like you to bring**
**What's in it for you**
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.
****
You will be part of our Contract Logistics team, adding your expertise + skills to the delivery of Customer Excellence.
**How you create impact**
Your primary objective will be to provide an outstanding level of service by managing customer needs, completing all required tasks effectively + efficiently, ensuring that all supply chain process are seamless. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.
+ To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner.
+ To manage + process received orders in the system, handing them over to the warehouse operations team for completion.
+ To communicate with customers regarding the order status or when issues arise.
+ To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry.
+ To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.
+ To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).
+ To ensure compliance with all customer contractual obligations on the part of the company.
**What we would like you to bring**
**What's in it for you**
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
This advertiser has chosen not to accept applicants from your region.
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Agent-Air Export Customer Service
Bangkok, Bangkok
Expeditors
Posted 2 days ago
Job Viewed
Job Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
+ 18,000 trained professionals
+ 346 locations worldwide
+ Fortune 500
+ Globally unified systems
1. To take orders and make freight and document pick-up arrangements.
2. To distribute relevant pick up and document instructions to Trucking, Custom Brokerage and Messenger team.
3. To review, check and verify air export documents as provided by shippers.
4. To strictly follow export-handling procedures as established by the management.
5. To do daily operations of customer services, including order receiving, order follow-ups, report preparation and customer retention activities.
6. To do shipment tracking and advise local or oversea customers and offices on any discrepancies.
7. To communicate with overseas offices, local vendors and customers on shipment inquires and to handle customers' complaints.
8. To handle & achieve company's quality system such as IO, OPS, Training hours, EXCEL
9. To take up additional assignments as required to meet with the Company needs.
+ University graduate, preferably with minimum 1 year's relevant experience.
+ Be able to work under pressure and in time frame.
+ Good communication in English.
+ Chinese speaking is preferrable.
+ Well-versed in MS Office.
Expeditors offers excellent benefits
+ Paid Vacation, Holiday
+ Group Medical & Life & Accident Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
Work Location: Head Office, Empire Tower, 44th Floor, South Sathorn Road, Yannawa, Bangkok, Thailand.
All your information will be kept confidential according to EEO guidelines.
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
+ 18,000 trained professionals
+ 346 locations worldwide
+ Fortune 500
+ Globally unified systems
1. To take orders and make freight and document pick-up arrangements.
2. To distribute relevant pick up and document instructions to Trucking, Custom Brokerage and Messenger team.
3. To review, check and verify air export documents as provided by shippers.
4. To strictly follow export-handling procedures as established by the management.
5. To do daily operations of customer services, including order receiving, order follow-ups, report preparation and customer retention activities.
6. To do shipment tracking and advise local or oversea customers and offices on any discrepancies.
7. To communicate with overseas offices, local vendors and customers on shipment inquires and to handle customers' complaints.
8. To handle & achieve company's quality system such as IO, OPS, Training hours, EXCEL
9. To take up additional assignments as required to meet with the Company needs.
+ University graduate, preferably with minimum 1 year's relevant experience.
+ Be able to work under pressure and in time frame.
+ Good communication in English.
+ Chinese speaking is preferrable.
+ Well-versed in MS Office.
Expeditors offers excellent benefits
+ Paid Vacation, Holiday
+ Group Medical & Life & Accident Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
Work Location: Head Office, Empire Tower, 44th Floor, South Sathorn Road, Yannawa, Bangkok, Thailand.
All your information will be kept confidential according to EEO guidelines.
This advertiser has chosen not to accept applicants from your region.
8
Operations and Customer Service Coordinator
Certu Systems
Posted today
Job Viewed
Job Description
Join an exciting new start-up company focused in using the most reliable AI Engine to revolutionize logistics operations.
We are looking for a team player who will be able to present professionally to our clients, collaborate with colleagues and is quick to think and act to resolve issues. This is an opportunity to join a fast growing but lean organization going after a significant niche market in the logistics and goods delivery industry.
- Manage shipping pickups and deliveries, coordinating loading and unloading
- Work with loaders and drivers to prevent damage and resolve incidents as needed
- Manage daily collection and delivery of documents to and from our customers
- Ensure on time and successful first-time delivery
- Troubleshoot and resolve problems in real time
This position might advance to a supervision role to:
- Manage a team of couriers
- Monitor the delivery process
- Optimize the load/unload process
- Facilitate documentation delivery
**Requirements**:
- Organizational, planning and problem-solving skills
- Reliability, punctuality, precision and attention to detail
- Excellent driving skills and knowledge of local road networks
- Excellent communications and interpersonal skills in Thai, plus English is preferred
- Good service mind with the ability to handle customer's inquiry and issues
- Professional, proactive, positive and "can-do" attitude
- Software experience including Microsoft Office
**Benefits**
- Shared Apartment and Board Available
- Employee Stock Option
- Health Insurance
- Provident Fund
- Annual Leave
ประเภทของงาน: งานประจำ
ชำระเงิน: ฿25,000.00 - ฿35,000.00 ต่อเดือน
ความสามารถในการเดินทางไปทำงาน/ย้ายที่อยู่:
- Thailand: เดินทางไปทำงานได้หรือพร้อมที่จะย้ายที่อยู่ภายใต้ข้อเสนอที่พักที่ผู้ว่าจ้างจัดให้ (จำเป็น)
We are looking for a team player who will be able to present professionally to our clients, collaborate with colleagues and is quick to think and act to resolve issues. This is an opportunity to join a fast growing but lean organization going after a significant niche market in the logistics and goods delivery industry.
- Manage shipping pickups and deliveries, coordinating loading and unloading
- Work with loaders and drivers to prevent damage and resolve incidents as needed
- Manage daily collection and delivery of documents to and from our customers
- Ensure on time and successful first-time delivery
- Troubleshoot and resolve problems in real time
This position might advance to a supervision role to:
- Manage a team of couriers
- Monitor the delivery process
- Optimize the load/unload process
- Facilitate documentation delivery
**Requirements**:
- Organizational, planning and problem-solving skills
- Reliability, punctuality, precision and attention to detail
- Excellent driving skills and knowledge of local road networks
- Excellent communications and interpersonal skills in Thai, plus English is preferred
- Good service mind with the ability to handle customer's inquiry and issues
- Professional, proactive, positive and "can-do" attitude
- Software experience including Microsoft Office
**Benefits**
- Shared Apartment and Board Available
- Employee Stock Option
- Health Insurance
- Provident Fund
- Annual Leave
ประเภทของงาน: งานประจำ
ชำระเงิน: ฿25,000.00 - ฿35,000.00 ต่อเดือน
ความสามารถในการเดินทางไปทำงาน/ย้ายที่อยู่:
- Thailand: เดินทางไปทำงานได้หรือพร้อมที่จะย้ายที่อยู่ภายใต้ข้อเสนอที่พักที่ผู้ว่าจ้างจัดให้ (จำเป็น)
This advertiser has chosen not to accept applicants from your region.
9