141 Global Service jobs in Thailand

Main Purpose of the Role:

• Act as the primary liaison for all customer inquiries, ensuring timely and effective communication.
• Build and maintain strong customer relationships while providing support to resolve any challenges they face.
• Ensure all customer needs and inquiries are addressed promptly and satisfactorily.
• Track customer feedback and recommend enhancements to products, services, or internal processes.
• Analyze and summarize issues within the scope of responsibility, continuously seeking ways to improve work efficiency in alignment with company policies and plans.
• Monitor system and application issues related to the order flow process, coordinating with IT to resolve problems, including those reported via the CR ticketing system.
• Lead communication and planning for New Product Introduction (NPI) order flows with relevant teams.
• Prepare and present daily, weekly, and monthly analytical reports to the line manager.
• Develop procedures that balance customer satisfaction with KPI monitoring, while aligning with business objectives and strategies.
• Understand and follow work environment, occupational health and safety management or other systems arranged by the company such as ISO, OHSAS and so on.
• Handle all other tasks assigned by line manager.

Qualifications

• Bachelor's degree in any field.
• 3–5 years of experience in customer service or a related field.
• Strong proficiency in English, with excellent verbal and written communication skills.
• Strong ownership, along with excellent communication and interpersonal skills to effectively collaborate across teams.
• Customer-focused mindset with a strong commitment to service excellence.
• High attention to detail and accuracy in all aspects of work.
• Proactive and self-motivated, capable of working independently with minimal supervision.
• Experienced with SAP and Microsoft Office Suite.
• Good command of writing and speaking English

• All positions require a criminal background check.

Retail Marketing & Sales

Date: 12 Sept 2025

Location:
Trang, Thailand

Company: Kiatnakin Phatra Bank Public Company Limited

ให้บริการลูกค้าตามมาตรฐานที่กำหนด มุ่งเน้นสร้างความพึงพอใจสูงสุดให้แก่ลูกค้า ปฏิบัติงานในหน้าที่ความรับผิดชอบให้ครบถ้วนถูกต้อง เป็นไปตามระเบียบปฏิบัติของธนาคาร แนะนำลูกค้าหรือสามารถแนะนำผลิตภัณฑ์ธนาคาร เข้าใจในการดำเนินธุรกิจของธนาคาร ตลอดจนเข้าใจรูปแบบธุรกิจ ผลิตภัณฑ์ บริการ และปฏิบัติหน้าที่สอดคล้องตามหลักองค์กร

• ให้บริการลูกค้าตามมาตรฐานที่ธนาคารกำหนด เพื่อสร้างความพึงพอใจสูงสุดให้แก่ลูกค้าธนาคาร
• ศึกษาทำความเข้าใจและปฏิบัติตามระเบียบข้อบังคับที่เป็นปัจจุบัน ตามที่ธนาคารและเกณฑ์ทางการกำหนด
• ดูแลและจัดการการทำธุรกรรมทางการเงินของลูกค้า เช่น การเปิดบัญชี, การฝาก-ถอนเงิน, การรับชำระเงิน เป็นต้นให้บริการด้านเช่าซื้อต่าง ๆ แก่ลูกค้า โดยรับและตรวจสอบเอกสารที่เกี่ยวข้องกับ งานโอนทะเบียนรถยนต์ และงานนิติกรรมทะเบียนรถยนต์ต่างๆ
• สนับสนุนการทำงาน และให้บริการต่างๆ ที่เกี่ยวข้องกับการขายผลิตภัณฑ์ธนาคาร
• ตรวจสอบและบันทึกข้อมูลการทำธุรกรรมในระบบของธนาคารให้ถูกต้องครบถ้วน
• ตรวจสอบและกระทบยอดรายการประจำวันของตนเองให้ครบถ้วนถูกต้อง
• มีหน้าที่แนะนำลูกค้ากลุ่มเป้าหมายให้กับทีมขายของสาขา แนะนำผลิตภัณฑ์ธนาคารที่เหมาะสมตามความต้องการของลูกค้า และสอดคล้องกับเป้าหมายที่ธนาคารกำหนด
• มีหน้าที่บริการรับลูกค้าลงนามในสัญญาสินเชื่อ สัญญาปรับปรุงโครงสร้างหนี้ เป็นต้น และประสานงานส่งให้กับหน่วยงานภายในธนาคารดำเนินการ
• ปฏิบัติหน้าที่อื่น ๆ ตามที่ได้รับมอบหมาย

• สำเร็จการศึกษาระดับปริญญาตรีในสาขาเศรษฐศาสตร์ บัญชี บริหารธุรกิจ รัฐศาสตร์ การเงิน การธนาคารหรือสาขาที่เกี่ยวข้อง
• ประสบการณ์การทำงานไม่น้อยกว่า 1 ปี
• มีความรู้เกี่ยวกับบริการของธุรกิจสถาบันการเงิน
• มีความละเอียดรอบคอบ การแก้ไขปัญหาเฉพาะหน้า และการประสานงาน
• มีทัศนคติที่ดี มีใจรักงานบริการ
• มีความสามารถในการใช้ Program Computer พื้นฐาน

• ประกันชีวิต, ประกันวินาศภัย

Key Responsibilities

• Manage daily dining reservations across all hotel restaurants, ensuring accuracy, efficiency, and guest satisfaction.

• Supervise, train, and schedule the dining reservations team to deliver prompt and professional service.

• Maintain reservation systems and ensure data integrity.

• Monitor table allocations, guest flow, and special requests to optimize occupancy and revenue.

• Collaborate with Restaurant Managers and F&B leadership on promotions, events, and VIP bookings.

• Handle guest inquiries, complaints, and special requirements with professionalism and service excellence.

• Analyze reservation trends and prepare reports on booking patterns, no-shows, and cancellations.

• Develop and implement strategies to maximize booking efficiency and minimize lost revenue.

• Ensure compliance with hotel policies, brand standards, and guest service protocols.

• Foster relationships with repeat guests, VIPs, and concierge teams to build loyalty and personalized service.

Qualifications & Skills

• Bachelor's degree in Hospitality Management or related field preferred.

• Minimum 8-10 years of experience in restaurant or hotel reservations.

• Strong leadership and team management skills.

• Excellent communication skills, both verbal and written, in English (additional languages are an advantage).

• Proficiency in reservation systems.

• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.

• Customer-focused mindset with problem-solving abilities.

• Knowledge of hotel operations and luxury service standards preferred.

Job Objective

Represent a positive image of the organization and deliver exceptional service to customers

Job Descriptions

• Represent a good image of the shopping mall and company

• Providing excellence service to customer at the assigned service counter including

   - Information Center

   - Parking Validation

   - Redemption (Promotion & Rewards)

   - Membership Services

   - Selling and Issuing Gift Cards, Coupons, or Vouchers (Product)

   - Baby Stroller & Wheelchair Service

   - Assist with Customer Issues

   - Receive and Handle Customer Feedback

• Support Company Activities and Events

• Comply with Company Policy

• Business Group Visit Laison

Hours of operation : 5 working days per week

2 Shift Hrs. and Hrs. (9 hours + Break 1 hours = 10 hours per days)

Functional Skills & Experiences

• 0-2 years experience in customer service

• Fluent of spoken and written English

• Competence in Computer & Digital Literary

• Familiar with application & program usage

• Understanding of basic calculation i.e. % discount, on-top discount, % redemption.

1. Collaborate with top-tier jewelry brands across the globe in order to further develop new collections and process requested order, issue invoices, and participate in delivery lead time planning.
2. Work as a liaison between the export office and the sales team in measuring customers' satisfaction and developing new marketing strategies to expand customer base.
3. Communicate clients' product specifications and requirements to the operation management team.
4. Travel to Hong Kong and other countries in order to meet clients as requested by the project which you are assigned to.
5. Co-ordinate with other departments' managers to solve product development and production issues to reflect the requirements of the client.
6. Issue Invoice and review export documents involved with each project's transactions.

Job Objective

Represent a positive image of the organization and deliver exceptional service to customers

Job Descriptions

• Represent a good image of the shopping mall and company
• Supervise team members in delivering beyond expectation service standards

• Manage the smooth operation at service counters including

• Queue Management

• Operational Issue Resolution
• Service Accuracy
• Documentation and Stock Management
• Promotion & Rewards Management
• Team Coordination
• Handling and resolving ongoing or escalated customer cases and complaints as assigned by managers
• Promote company initiatives
• Support other teams during activities and events

Hours of operation : 5 working days per week

2 Shift Hrs. and Hrs. (9 hours + Break 1 hours = 10 hours per days)

Functional Skills & Experiences

• 3-5 years experience in customer service

• Fluent of spoken and written English

• Competence in Computer & Digital Literary

• Familiar with application & program usage

• Understanding of basic calculation i.e. % discount, on-top discount, % redemption.

Customer Relations Associate

Job Descriptions and Roles :

Have you ever dreamed of working with top tier global jewelry brands? Understanding how their products are made and supply chain managed? If yes, this might be a job for you. You will have the opportunity to:

• Collaborate with top-tier jewelry brands across the globe in order to further develop new collections and process requested order, issue invoices, and participate in delivery lead time planning.
• Work as a liaison between the export office and the sales team in measuring customers' satisfaction and developing new marketing strategies to expand customer base.
• Communicate clients' product specifications and requirements to the operation management team.
• Travel in order to meet clients as requested by the project which you are assigned to.

Requirements :

• Strong undergraduate degree in any discipline (major in English is a plus).
• Excellent English Proficiency across all four skills - Writing, Reading, Speaking, and Listening. Scores of accredited exams such as IELTS or TOEFL may be beneficial.
• fast learner, capable of adapting to a high pressure and dynamic environment.
• Capable of travelling abroad with the team as requested.
• New graduates welcome to apply

Work Benefits:

• Generous bonus scheme (above industry's standard).
• Yearly Salary adjustment
• Social Security
• Vacational leave
• Shuttle Bus from the company to the BTS
• Yearly Health Check Up
• Lunch allowance
• Generous travel allowance (especially when travelling abroad)

Represent a good image of the shopping mall and company.

Supervise team members in delivering beyond expectation service standards.

Manage the smooth operation at service counters including.

Queue Management.

Operational Issue Resolution.

Service Accuracy.

Documentation and Stock Management.

Promotion & Rewards Management.

Team Coordination.

Handling and resolving ongoing or escalated customer cases and complaints as assigned by managers.

Promote company initiatives.

Support other teams during activities and events.

Hours of operation: 5 working days per week.

2 Shift Hrs. and Hrs. (9 hours + Break 1 hours = 10 hours per days)

Functional Skills & Experiences

3-5 years experience in customer service

Fluent of spoken and written English

Competence in Computer & Digital Literary

Familiar with application & program usage

Understanding of basic calculation i.e. % discount, on-top discount, % redemption.

Department Marketing, Sales and Logistics

Company Banpu Public Company Limited

Accountability

• Provide analysis on international coal/ mining or other minerals market condition to support marketing strategy formulation.
• Provide forecast of Indonesia market condition and other countries to support marketing strategy formulation.
• Provide analysis on customer and competitor condition and periodic report on marketing update to support Marketing Meeting, Board of Directors, and related functions
• Monitor and maintain data in Marketing and Logistics Database (sales, customer and coal/ mining market data) to keep up to date
• Study market of target minerals and understand market condition and trend and competition of target minerals
• Other tasks as assigned

Qualification

• Bachelor's degree in Engineering or related field
• Having at least 3 year experience in market or industry research and analysis or related field
• Having analytical skill is a must
• Background on mining or other mineral market and utilization is preferable
• Ability to write reports in English
• Ability to learn new matters and product knowledge quickly
• Ability to gather large amounts of data and convert it into meaningful analysis
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• English proficiency with exceptional reading, writing, and communicating skills (Minimum TOEIC Score 600)

Remark: Per the company's policy, this position requires a criminal record information as one of the employment criterias.

Work Location: Thanapoom Tower, New Petchburi Rd.

Only shortlisted candidates will be contacted.

Human Resources Department

Banpu Public Company Limited

27th Fl., Thanapoom Tower, 1550 New Petchburi Rd., 

Makkasan, Ratchathewi, Bangkok 10400