What Jobs are available for Global Support in Thailand?

Role: IT Help Desk Support (L1)

Location: BTS
Ploenchit

Job Type: Permanent

Roles & Responsibilities:

First-Line Technical Support

• Provide initial troubleshooting for hardware and software issues.
• Resolve minor software bugs and hardware glitches (e.g., system freezes, printer issues, connectivity problems).
• Escalate unresolved issues to L2/L3 support as needed.

Service Desk Operations

• Respond to user queries via phone, email, and ticketing systems.
• Log, track, and manage incidents and service requests from initiation to resolution.
• Ensure timely and professional communication with end-users.

IT Hardware & Software Support

• Install, configure, and maintain
• PCs, laptops, mobile phones
• Printers, copiers, attendance machines
• Network devices (switches, access points)
• UPS systems
• Support Windows OS, standard application software, and mobile platforms.

Helpdesk Management

• Monitor and manage daily helpdesk operations.
• Maintain documentation of issues, resolutions, and user interactions.
• Ensure SLAs and response times are met.

Vendor & Remote Team Coordination

• Liaise with hardware service providers for repairs and replacements.
• Coordinate with remote L2/L3 support teams in Thailand and India for escalated issues.

IT Asset & Inventory Management

• Maintain accurate records of IT assets.
• Track hardware/software inventory and manage asset lifecycle.

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.

We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

About the Role:

We are seeking a dynamic and experienced Team Lead to oversee a team of 4-5 analysts within our People Help Desk (PHD) function. This role is pivotal as the first line of contact for our People Team, ensuring that employee queries are handled efficiently, empathetically, and with a focus on continuous improvement and operational excellence.

The ideal candidate will possess strong leadership skills, a proven ability to develop team capabilities, a continuous improvement mindset, and the ability to manage and motivate a high-volume operational team. The successful candidate will demonstrate strong analytical thinking, proactive problem-solving, and the ability to communicate with clarity and context.

Key Responsibilities:

As a Team Lead – People Helpdesk,

• You will oversee a team of analysts responsible for delivering timely, accurate, and empathetic support to employees across the organization.
• You will ensure operational excellence by prioritizing and allocating tasks, monitoring levels, and using data to drive continuous improvement in helpdesk processes.
• Build strong relationships with stakeholders and act as the primary escalation point for complex queries and partner with other People Team functions to resolve issues and implement enhancements.
• You will support in coaching and developing your team, fostering a high-performance culture focused on growth, accountability, and collaboration.
• You will maintain and update standard operating procedures, lead or contribute to strategic projects, and ensure clear communication of process changes and project outcomes.
• You will also play an active role in People Team events and cross-functional initiatives, representing the helpdesk and driving a positive, inclusive team environment.

Qualifications:

• Degree from an accredited university and/or equivalent experience in a leadership role, preferably within a help desk or customer service environment.
• Minimum 4 years of relevant experience in HR/People Service delivery, with proven management experience.
• Excellent critical thinking and problem-solving abilities to resolve Employee/People-related issues.
• Experience in process improvement and leveraging project management methodologies.
• Empathetic, customer-first approach to employee interactions and conflict resolution.
• Ability to manage and motivate a team performing operational tasks.

It is a plus if you have the following skillsets:

• Experience with HR systems and ticketing software, Workday and Zendesk.
• In-depth knowledge of HR Processes and service operations, for HR/People Teams.
• Familiarity with data management and reporting tools.
• An international outlook and experience working in a multicultural environment.

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Working Location:
Nissan Office, Bangna-Trad KM.32, Samut Prakan, Thailand

Job description

• Dealer support activities for dealer order processing
• Dealer call Center activity: Providing parts information to dealer
• Dealer operation support activites: Buy Back, recomendation lists, new dealer opening, contact windows to DLRs, orthers related

Qualification

• Bachelor's or Master's Degree in a relevant field.
• Experience of aftersales dealer management (having experience in automotive business will be advantage)
• Customer / Call center management
• Computer Skills: MS office
• Analysis thinking,problem solving skills
• Customer Services knowledge
• spare part knowledge
• Dealer Operations spare part knowledge
• Logistics knowledge

If you interested in this job role please prepare your updated resume stating working experience, current salary and expected salary then click
"Apply now" "Only shortlisted candidate will be contacted for an interview"

Find and search more jobs on
Nissan Global Career Site

For more information about Nissan's products, services and commitment to sustainable mobility, visit nissan- You can also follow us on Facebook, Instagram, Twitter and LinkedIn and see all our latest videos on YouTube.

Why Nissan?

You will definitely get the right answers why you should join us through watching the video on Youtube.

NISSAN LEASING (THAILAND) CO., LTD.

3 Rajanakarn Building, 26th Floor, South Sathorn Road,

Yannawa, Sathorn, Bangkok 10120

Visit us

Working Location: Nissan Office, Bangna-Trad KM.32, Samut Prakan, Thailand

Job description

• Dealer support activities for dealer order processing
• Dealer call Center activity: Providing parts information to dealer
• Dealer operation support activites: Buy Back, recomendation lists, new dealer opening, contact windows to DLRs, orthers related

Qualification

• Bachelor's or Master's Degree in a relevant field.
• Experience of aftersales dealer management (having experience in automotive business will be advantage)
• Customer / Call center management
• Computer Skills: MS office
• Analysis thinking,problem solving skills
• Customer Services knowledge
• spare part knowledge
• Dealer Operations spare part knowledge
• Logistics knowledge

If you interested in this job role please prepare your updated resume stating working experience, current salary and expected salary then click "Apply now" "Only shortlisted candidate will be contacted for an interview"

Find and search more jobs on Nissan Global Career Site

For more information about Nissan's products, services and commitment to sustainable mobility, visit nissan- You can also follow us on Facebook, Instagram, Twitter and LinkedIn and see all our latest videos on YouTube.

Job Purpose

The IT End-User Support Specialist plays a vital role in delivering day-to-day on-site operational IT support and remote assistance across all Lucy Companies. As the face of IT and the first point of physical contact at your location, you will be part of a collaborative team spanning nine countries worldwide, ensuring the seamless delivery of End User Computing (EUC) services that provide business value and enable users to fully leverage and exploit the tools and technologies available to them; including hardware, printers, operating systems, applications, and end-user devices. Success and value of this role is to continually enhance the end-user experience, the role is driven (and measured) by your ability to deliver prompt, high quality support that drives user satisfaction and contributes meaningful value to the business.

Key Responsibilities

• Deliver assigned IT End-User Support activities and priorities, including incidents, service requests, changes, service improvements, and project-related tasks within agreed service levels and adhering to IT service management processes and standards.

• Provide enhanced and expedited support to VIPs and critical business users, ensuring minimal disruption to operations.

• Collaborate with global team members to provide and continuously improve all aspects of IT services and enhance the end-user experience. Build and maintain strong working relationships with colleagues to support high-quality service delivery.

• Be the hands-on assistant for the remote global IT teams, including infrastructure hardware troubleshooting, network patching and liaising with business leaders and users to ensure a smooth resolution. Ensure all IT equipment and areas are kept clean, organised, and compliant with health and safety standards. Coordinate with vendors for inspections and maintenance of all on site hardware and printers. Perform user desk relocations as required.

• Partner with business users and leaders to exploit existing and new technology and drive opportunities for automation and digital transformation of key processes.

• Manage the deployment and handover of new or replacement hardware, ensuring users are equipped and informed on device usage and available support channels.

• Maintain the complete lifecycle of all IT assets for your location. Ensure all devices are accurately recorded in the Asset Management systems. Manage asset disposals, conduct regular audits and validation checks.

• Stay informed on release cycles for key applications and ensure compatibility within the existing IT environment. Package applications in Intune and create knowledge articles for users and internal service documents. Ensure all application licenses are correctly managed in the Asset management systems.

• Troubleshoot and resolve hardware and software issues, including performance monitoring and upgrades.

• Proactively identify and lead initiatives for continuous IT improvement, ensuring maximum value is delivered.

• Continue to challenge yourself and improve in all applicable technology areas to ensure you have appropriate knowledge and skills necessary to complete all assigned tasks and support the broader team

• Create, maintain, and share user facing and internal knowledge base articles and technical documentation.

Skills, Qualification and Experience

Key Skills:

• Strong technical knowledge of Microsoft 365, Windows OS, and end-user hardware.

• Use and understanding of IT tools and platforms including Active Directory, Azure AD, Exchange, Microsoft 365 and ServiceNow (or similar ITSM tools).

• Proven ability to troubleshoot and resolve a wide range of hardware and software issues across PCs, mobile devices, and other user technologies.

• Excellent communication skills, both written and verbal, with a friendly, professional and approachable manner.

• Strong customer service orientation with the ability to support users of varying technical proficiency.

• Pro-active and reactive, self-motivated individual, flexible, well-organised, with the ability to manage and prioritise multiple tasks effectively in a dynamic environment.

• Collaborative team player with a proactive and positive attitude.

• Demonstrated commitment to delivering a high-quality end-user experience.

• Analytical mindset with a problem-solving approach and a drive for innovation and improvement.

Minimum Qualifications, Knowledge and Experience:

• Degree in an IT related subject

• 3+ years' experience in an IT End-User Service or Desktop Services role.

• ITIL3/ITIL4 Certification, or 2+ years' equivalent experience in an IT Service Management

• An understanding of Infrastructure technologies (e.g., Networking/SDWAN, SAN, VMWare, DNS, AD), including administration and operation.

• Experience of Microsoft 365 Deployment and Operations

• An understanding of Microsoft Azure Cloud Eco Systems and Services

• Operational experience of ServiceNow or similar ITSM system with an understanding of Incident Management; Change Management; Request Fulfilment.

• Strong Verbal and written communications skills; Excellent problem-solving skills

• BYOD/MDM Deployment and Support

• An understanding of Information Security (InfoSec) and Cyber Security fundamentals

Desirable Skills, Qualifications, and Experience:

• Project management certification or experience of delivering projects

• Strong understanding cloud technology and their application in enterprise environment.

Company Description

We are a dynamic company specializing in providing exceptional support to international customers, helping them navigate technical challenges with ease and efficiency.

Role Description

As an International Support Specialist, you will play a key role in assisting our global customers with technical issues and inquiries. Your daily responsibilities will include handling and resolving support tickets, delivering hands-on technical assistance, and collaborating with cross-functional teams to develop innovative solutions. This full-time, on-site position is based in Chon Buri, Pattaya. By joining us, you will help deliver outstanding service that drives customer loyalty and satisfaction.

Qualifications

• Analytical Skills
  : Strong analytical abilities to quickly identify problems and implement effective solutions.
• Technical Support Experience
  : Proven experience in Windows and network support to efficiently address customer queries.
• Customer Service Knowledge
  : Familiarity with customer support best practices to ensure a seamless and positive experience for our clients.
• Communication Skills
  : Excellent verbal and written communication abilities to interact effectively with customers and team members. Fluency in English is essential; proficiency in additional languages such as Chinese, Hindi, or others is highly desirable.
• Troubleshooting Expertise
  : Hands-on experience in troubleshooting to resolve technical issues swiftly and reliably.
• Additionally, we value strong problem-solving skills, teamwork, and a customer-centric mindset. A completed technical degree or relevant professional experience in a technical field is required. Enthusiasm for collaborating with diverse international colleagues is a plus.

Benefits

We offer a competitive compensation package designed to support your professional growth and work-life balance:

• Attractive Salary
  : Competitive salary commensurate with experience, plus performance-based incentives.

• Paid Time Off
  : Generous annual leave, sick days, and public holidays to recharge and enjoy life.

• Professional Development
  : Opportunities for ongoing training, certifications, and career advancement in a multicultural environment.

• Work-Life Perks
  : Flexible working hours, team-building events, and proximity to Pattaya's vibrant beaches and amenities.

คำอธิบายบริษัท

เราเป็นบริษัทที่ก้าวหน้าซึ่งเชี่ยวชาญในการให้การสนับสนุนที่ยอดเยี่ยมแก่ลูกค้าทั่วโลก ช่วยให้พวกเขาจัดการกับความท้าทายทางเทคนิคได้อย่างง่ายดายและมีประสิทธิภาพ

คำอธิบายตำแหน่งงาน

ในฐานะผู้เชี่ยวชาญด้านการสนับสนุนระหว่างประเทศ คุณจะมีบทบาทสำคัญในการช่วยเหลือลูกค้าทั่วโลกของเราด้วยปัญหาและคำถามทางเทคนิc หน้าที่ประจำวันของคุณจะรวมถึงการจัดการและแก้ไขตั๋วสนับสนุน การให้ความช่วยเหลือทางเทคนิคแบบลงมือปฏิบัติ และการทำงานร่วมกับทีมข้ามสายงานเพื่อพัฒนาโซลูชันที่สร้างสรรค์ ตำแหน่งงานนี้เป็นงานเต็มเวลาแบบประจำที่ตั้งอยู่ในชลบุรี พัทยา การเข้าร่วมกับเราจะช่วยให้คุณสามารถส่งมอบบริการที่โดดเด่นซึ่งส่งเสริมความภักดีและความพึงพอใจของลูกค้า

คุณสมบัติ

ทักษะการวิเคราะห์
: ความสามารถในการวิเคราะห์ที่แข็งแกร่งเพื่อระบุปัญหาได้อย่างรวดเร็วและนำโซลูชันที่มีประสิทธิภาพไปใช้

ประสบการณ์ด้านการสนับสนุนทางเทคนิค
: ประสบการณ์ที่พิสูจน์แล้วในด้านการสนับสนุน Windows และเครือข่าย เพื่อตอบสนองคำถามของลูกค้าได้อย่างมีประสิทธิภาพ

ความรู้ด้านบริการลูกค้า
: ความคุ้นเคยกับแนวปฏิบัติที่ดีที่สุดในการสนับสนุนลูกค้า เพื่อให้มั่นใจในประสบการณ์ที่ราบรื่นและเป็นบวกสำหรับลูกค้าของเรา

ทักษะการสื่อสาร
: ความสามารถในการสื่อสารด้วยวาจาและการเขียนที่ยอดเยี่ยมเพื่อโต้ตอบกับลูกค้าและสมาชิกทีมได้อย่างมีประสิทธิภาพ ความคล่องแคล่วในภาษาอังกฤษเป็นสิ่งจำเป็น ความเชี่ยวชาญในภาษาเพิ่มเติม เช่น จีน ฮินดี หรือภาษาอื่น ๆ จะได้รับการพิจารณาอย่างสูง

ความเชี่ยวชาญด้านการแก้ไขปัญหา
: ประสบการณ์แบบลงมือปฏิบัติในการแก้ไขปัญหาเพื่อแก้ไขปัญหาทางเทคนิคได้อย่างรวดเร็วและเชื่อถือได้

นอกจากนี้ เรายังให้ความสำคัญกับทักษะการแก้ปัญหาที่แข็งแกร่ง การทำงานเป็นทีม และทัศนคติที่มุ่งเน้นลูกค้า ต้องมีวุฒิการศึกษาด้านเทคนิคที่สำเร็จหรือประสบการณ์วิชาชีพที่เกี่ยวข้องในสาขาเทคนิค ความกระตือรือร้นในการทำงานร่วมกับเพื่อนร่วมงานนานาชาติที่หลากหลายเป็นข้อได้เปรียบ

สวัสดิการ

เรานำเสนอแพ็กเกจค่าตอบแทนที่แข่งขันได้ซึ่งออกแบบมาเพื่อสนับสนุนการเติบโตทางวิชาชีพและสมดุลชีวิตการทำงานของคุณ:

เงินเดือนที่น่าดึงดูด
: เงินเดือนที่แข่งขันได้ตามประสบการณ์ บวกกับสิ่งจูงใจตามผลงาน

วันลาพักร้อนที่ได้รับค่าจ้าง
: วันลาพักร้อนประจำปี วันลาป่วย และวันหยุดราชการที่มากมาย เพื่อให้คุณได้ชาร์จพลังและเพลิดเพลินกับชีวิต

การพัฒนาวิชาชีพ
: โอกาสในการฝึกอบรมต่อเนื่อง ใบรับรอง และการเลื่อนตำแหน่งในสภาพแวดล้อมหลากวัฒนธรรม

สิทธิประโยชน์ด้านชีวิตการทำงาน
: ชั่วโมงทำงานที่ยืดหยุ่น กิจกรรมสร้างทีม และความใกล้ชิดกับชายหาดและสิ่งอำนวยความสะดวกที่คึกคักของพัทยา

Giant Pumpkin is an innovative and highly collaborative startup based in Bangkok, Thailand. We partner with globally recognized brands in the hospitality, Quick Service Restaurant (QSR), and retail sectors across Southeast Asia. Our mission is to create smarter in-store experiences through cutting-edge digital signage, audience analytics, music streaming, and other media solutions that transform retail environments.

• Entrepreneurial Spirit: We encourage out-of-the-box thinking and creative problem-solving.
• Dynamic Team: Join a young, fun, internationally-minded, and highly collaborative team that thrives on challenges.
• Flexible Work Environment: Our office is centrally based in Bangkok city.
• Growth & Stability: We are a growing company, having successfully completed our second round of investment.
• Autonomy & Support: We value accountability, providing you with the freedom and tools necessary to drive your success.

We're looking for an experienced and highly technical Technical Support Specialist to join our team. In this non-people management role, you'll be the primary point of contact for our most complex customer inquiries, providing expert technical support for our digital signage solutions. You'll be the go-to person for troubleshooting, problem-solving, and ensuring our customers have a seamless experience.

• Advanced Troubleshooting: Diagnose and resolve complex technical issues related to digital signage software, hardware, networking, and content management systems. This includes working with APIs, debugging code, and analyzing system logs.
• Customer Advocacy: Act as a technical liaison between the customer and our internal engineering and product development teams, translating customer feedback and issues into actionable insights for product improvement.
• Knowledge Management: Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides to empower both customers and internal support staff.
• Escalation Management: Manage the end-to-end escalation process for high-priority technical issues, ensuring timely resolution and clear communication with all stakeholders.
• Product Expertise: Become a subject matter expert on all aspects of our digital signage and music streaming platforms and technologies, from installation and configuration to advanced features and integrations.
• Training & Mentorship: Provide technical guidance and training to other support team members, acting as a resource for their professional development.

This role has specific requirements as prerequisites to move to interview stage. Please check the requirements below so that you understand which are mandatory and which are nice to have. Only applicants who meet all mandatory requirements, will be considered for interview.

*This is not a role for digital marketers, marketing support, non technically minded customer support professionals or people who do not meet the mandatory requirements below.*

• Language (mandatory): This role requires a native Thai speaker with a near native level of English language ability. Please do not apply for the role, unless you meet this requirement.
• Experience: A minimum of 4 years of experience in a technical customer support or similar role, with at least 2 years ideally in the digital signage or AV/IT industry. We will consider people with less years experience who have a strong background in technical customer support.
• Thailand Based (mandatory): This is not a role that supports working visas or sponsorship. Applicants must already be living and working in Thailand, and have unrestricted rights to work without needing visas or work permits.
• Technical Skills: Strong understanding of digital signage players, networking protocols (TCP/IP, DNS, DHCP), cloud-based software (SaaS), and APIs. Proficiency with various operating systems (Windows, Linux, Android), AV and hardware components. Experience with content management systems is a plus. We will consider applicants who may not meet all of these technical requirements, if they possess a strong background in technical customer support. The candidate may be required to go onsite with customers from time to time.
• Problem-Solving (mandatory): Excellent analytical and problem-solving skills with a keen attention to detail.
• Communication (mandatory): Exceptional written and verbal communication skills, with the ability to explain complex technical concepts in a simplified way.
• Customer Focus (mandatory): A passion for delivering outstanding customer service and a proven track record of managing difficult customer situations effectively.

• Work-Life Balance: Whilst our core office hours are Monday - Friday 9-6, our customers are local and globally based, so this role after training will become a shift pattern role, so if you are not a 9-6 person, this role may be perfect for you.
• Hybrid Working: For the first 3 months the role is office based, with opportunity to work from home two days a week based on performance and department need.
• Performance Bonuses: We reward performance and this role is eligible for an annual performance related bonus.
• Generous Leave: 12 days paid annual leave in your first year increasing by one day for each year of service, plus a generous public holiday leave allowance each year.
• Dynamic Environment: A fun and highly collaborative startup culture that offers significant opportunities to hone your technology skills and creativity.
• Future Leadership Potential: This role is a non management role initially, but for the right person it has potential to become a future people management position.

At Diversey - a Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals across healthcare, food & beverage, hospitality, and more. Now part of Solenis, we continue to lead global markets with sustainable, science-driven products. We're proud to be recognized as a 2025 Best Managed Company for the five-year running—reflecting our dedication to excellence, innovation, and market leadership.

What You'll Do:

As the Technical Customer Support Team Lead (TCS Lead), you will lead the technical service function and manage after-sales service operations, ensuring exceptional customer support and sustainable service business growth. This role combines team leadership, service strategy development, and operational excellence, with a strong focus on customer satisfaction and revenue generation.

Responsibilities:

• Service Strategy & Business Growth

• Develop and implement effective service strategies and profitable business models aligned with evolving market needs.

• Identify and develop new markets for after-sales and service business.
• Generate agreed service revenue through warranty management, service contracts, and spares sales.
• Support marketing in launching new equipment by ensuring technical readiness and service capability.

• Customer Support & Operational Excellence

• Ensure customer calls are responded to and resolved within agreed SLAs.

• Deliver high-quality, prompt service via internal teams, service franchisees, or distributors, ensuring customer delight.
• Oversee field service operations, including installation, maintenance, and troubleshooting of electro-mechanical equipment.
• Ensure proper warranty administration while keeping warranty costs under control.

• Team & Vendor Management

• Lead, coach, and develop the TCS team and third-party service providers to ensure high performance.

• Maintain strong relationships with service providers and ensure decent ROI to support retention.
• Ensure the team strictly follows safety processes, aiming for zero accidents.

• Process & Performance Management

• Develop and implement robust systems for field service, warranty claims, TCS administration, spares management, and service reporting.

• Coordinate with Supply Chain to maintain optimal spares inventory for service providers and technicians.
• Regularly review TCS and Sales team performance, resolve operational challenges, and foster continuous improvement.
• Maintain operational costs within agreed budgets.

Requirements:

• Bachelor's Degree in Mechanical or Electrical Engineering (B.E.)

• Minimum 10 years of progressive experience in technical service or after-sales support, ideally in electro-mechanical equipment, hygiene solutions, or industrial/cleaning systems.

• Proven experience in service business development, team management, and 3rd-party/vendor management.
• Strong customer orientation, problem-solving, and interpersonal skills
• Experience in service selling and revenue generation is an advantage
• Team player with high patience, leadership ability, and focus on operational excellence

Some Benefits of Working with Us:

• Competitive salary and bonuses
• Competitive health + wellness benefit plan
• Continuous professional development with many opportunities for growth
• Provident fund
• Hybrid work arrangement

We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.

This is a fantastic opportunity to build your career with a company who are experiencing rapid growth.

At Diversey - a Solenis Company, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.

Taxsee Thailand Co. Ltd. is one of the leading players in the fast-growing online services industry. Our mission is to provide our customers with convenient, reliable and safe transportation solutions. Through our innovative technology and commitment to excellence, we are changing the way people travel throughout Thailand.

You're an ideal candidate if:

• you have a strong command of the English language.
• you are a result-oriented team player with highly developed communication and problem-solving skills.
• you are tech-savvy and know how to operate using MS Office and Google Workstation.

Responsibilities:

• Providing a high quality customer support efficiently and in a short time by maintaining communication with our users and taking care of their inquiries, gathering feedback to improve service quality, and handle complaints through various channels like chat and outbound/outgoing calls.
• Provide daily consultations to service drivers on the online registration and licensing process, mobile app functionality, terms of cooperation with the brand, vehicle branding terms, and other work issues.
• Constantly monitor the system for violations of service rules and promptly report such cases to the responsible team in order to minimize the likelihood of similar problems occurring in the future and protect the interests of our customers and drivers.

Working conditions & benefits:

• Online training course for beginners.
• Stable remuneration (on hands) / month + salary increase on a permanent basis, which depends on your personal performance.
• On-site work from a well equipped office (5-day working week, 9.00am-6.00pm).
• Easily accessible CRM and educational software, tech helpdesk, IP telephony, high-end work messenger and informative in-company news blog.
• Support for all corporate/business processes (legal support & GR, accounting & finances, offline and digital marketing, customer support, IT & technical support, workplace maintenance, corporate risk & fraud, accounting, HR & recruitment, etc.).
• Possible career advancement: based on the results of your work, the company will be happy to identify areas for your growth, expand your functionality or offer a new position in another region of Thailand.