62 Guest Relations jobs in Thailand
Guest Relations Manager
Hua Hin, Prachuap Khiri Khan
Hilton
Posted 6 days ago
Job Viewed
Job Description
A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
**What will I be doing?**
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Meet, greet and direct Guests who enter the lobby area
+ Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
+ Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
+ Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
+ Manage, record and resolve promptly Guest or customer complaints
+ Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
+ Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
+ Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
+ Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
+ Maintain good communication and work relationships in all hotel areas
+ Maintain staffing levels to meet business demands
+ Attend all Reception meetings and Executive Lounge Meetings
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
+ Assist with other departments, as necessary
**What are we looking for?**
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous managerial experience in a customer service function
+ An ability to listen and respond to demanding Guest needs
+ Excellent leadership, interpersonal and communication skills
+ Accountable and resilient
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Flexibility to respond to a variety of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in a customer service function or a similar role
+ A passion for delivering an exceptional level of Guest service
+ High level of IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BU2A_
**EOE/AA/Disabled/Veterans**
**What will I be doing?**
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Meet, greet and direct Guests who enter the lobby area
+ Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
+ Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
+ Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
+ Manage, record and resolve promptly Guest or customer complaints
+ Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
+ Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
+ Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
+ Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
+ Maintain good communication and work relationships in all hotel areas
+ Maintain staffing levels to meet business demands
+ Attend all Reception meetings and Executive Lounge Meetings
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
+ Assist with other departments, as necessary
**What are we looking for?**
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous managerial experience in a customer service function
+ An ability to listen and respond to demanding Guest needs
+ Excellent leadership, interpersonal and communication skills
+ Accountable and resilient
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Flexibility to respond to a variety of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in a customer service function or a similar role
+ A passion for delivering an exceptional level of Guest service
+ High level of IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BU2A_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
0
Guest Relations Manager
Marriott International, Inc
Posted today
Job Viewed
Job Description
**Job Number** 23199654
**Job Category** Rooms & Guest Services Operations
**Location** Le Méridien Khao Lak Resort & Spa, 31 Moo 7 Bangmoung, Khao Lak, Phang Nga, Thailand VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.
**Job Category** Rooms & Guest Services Operations
**Location** Le Méridien Khao Lak Resort & Spa, 31 Moo 7 Bangmoung, Khao Lak, Phang Nga, Thailand VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
1
Russian Guest Relations Officer
Anantara
Posted today
Job Viewed
Job Description
Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
**Job Description**:
As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.
**Qualifications**:
- College degree in hotel management or related field
- Previous experience in Front Office or Guest Services
- Excellent communication skills
- Experience with Front Office Systems
- Proficient in Russian, English, both written and spoken
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
**Job Description**:
As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.
**Qualifications**:
- College degree in hotel management or related field
- Previous experience in Front Office or Guest Services
- Excellent communication skills
- Experience with Front Office Systems
- Proficient in Russian, English, both written and spoken
This advertiser has chosen not to accept applicants from your region.
2
Guest Relations Manager (Duty Manager)
Marriott International, Inc
Posted today
Job Viewed
Job Description
**Job Number** 24090522
**Job Category** Rooms & Guest Services Operations
**Location** Le Meridien Khao Lak Resort & Spa, 31 Moo 7 Bangmoung, Khao Lak, Phang Nga, Thailand VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose,** belong** to an amazing global team, and **become** the best version of you.
**Job Category** Rooms & Guest Services Operations
**Location** Le Meridien Khao Lak Resort & Spa, 31 Moo 7 Bangmoung, Khao Lak, Phang Nga, Thailand VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose,** belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
3
Guest Services Officer (Suvarnabhumi)
Bangkok, Bangkok
AirAsia
Posted today
Job Viewed
Job Description
**Job Description**:
- Maintain the highest level of safety, security, and service standards for ground operations.
- Ensure smooth daily operations by Guest Services at the Check-in counter, the Gate Management, and the Arrival Hall, and prepare daily operations reports.
- Make sure that staff is properly planned before the start of operation by updating staff on any information, briefing, and de-briefing, assigning staff to their designated area, and that all tools are sufficient and in order.
- Supervise the check-in counter is open 4 hours before departure time and ensure all systems run i.e. conveyer, BHS, Tubs, and FIDS before opening counter
- Monitor staff movement, discipline and report to the superior for further action.
- Take proper action if any delay occurs and inform Supervisor on duty to take necessary action.
- Ensure all SOP is being implemented according to GOM.
- Comply with Airline Standards, Safety performances, the applicable law, and procedures in all locations where operations are conducted.
**Qualifications**
- Bachelor's Degree in any related fields
- 2 - 3 years experience in Guest Service Assistant, Passenger Services, Ground Service Operations, or related field
- Proficient in oral and written English is a must
- Good interpersonal and communication skills.
- Able to perform under pressure in a challenging environment.
- Friendly, mature, humble, honest, and meticulous; self-starter
- Able to work on shift.
**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
- Maintain the highest level of safety, security, and service standards for ground operations.
- Ensure smooth daily operations by Guest Services at the Check-in counter, the Gate Management, and the Arrival Hall, and prepare daily operations reports.
- Make sure that staff is properly planned before the start of operation by updating staff on any information, briefing, and de-briefing, assigning staff to their designated area, and that all tools are sufficient and in order.
- Supervise the check-in counter is open 4 hours before departure time and ensure all systems run i.e. conveyer, BHS, Tubs, and FIDS before opening counter
- Monitor staff movement, discipline and report to the superior for further action.
- Take proper action if any delay occurs and inform Supervisor on duty to take necessary action.
- Ensure all SOP is being implemented according to GOM.
- Comply with Airline Standards, Safety performances, the applicable law, and procedures in all locations where operations are conducted.
**Qualifications**
- Bachelor's Degree in any related fields
- 2 - 3 years experience in Guest Service Assistant, Passenger Services, Ground Service Operations, or related field
- Proficient in oral and written English is a must
- Good interpersonal and communication skills.
- Able to perform under pressure in a challenging environment.
- Friendly, mature, humble, honest, and meticulous; self-starter
- Able to work on shift.
**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
This advertiser has chosen not to accept applicants from your region.
4
Guest Services Assistant (Chiang Mai)
AirAsia
Posted today
Job Viewed
Job Description
**Job Description**:
The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.
**Responsibilities**:
- Documentation Checking: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass.
- Tagging luggage and carry on inspection, referred to Teams & Conditions.
- Boarding guests to the aircraft.
- Deplaning guests from the aircraft.
- Providing assistance to guests if any special need: wheelchair, NTL, etc.
- Handling documents: GD, crew sign, collecting departure and arrival immigration card.
- Asking 7 mandatory security questions to all passengers that check-in their luggage.
- Complying with Airline Standards, Safety performance, the applicable law and procedure in all locations where operations are conducted.
**Qualifications**:
- Bachelor's Degree in any field with customer service or ground service experience
- Experience in working in Guest Service, Ground Service, Customer Service in Airline Industry is advantageous
- Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment
- Proficient in oral and written English and Thai or local language where staff is located
- Possess good interpersonal and communication skills with TOEIC scores above 600 is advantageous
- Able to work on shift with flexible hours
**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.
**Responsibilities**:
- Documentation Checking: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass.
- Tagging luggage and carry on inspection, referred to Teams & Conditions.
- Boarding guests to the aircraft.
- Deplaning guests from the aircraft.
- Providing assistance to guests if any special need: wheelchair, NTL, etc.
- Handling documents: GD, crew sign, collecting departure and arrival immigration card.
- Asking 7 mandatory security questions to all passengers that check-in their luggage.
- Complying with Airline Standards, Safety performance, the applicable law and procedure in all locations where operations are conducted.
**Qualifications**:
- Bachelor's Degree in any field with customer service or ground service experience
- Experience in working in Guest Service, Ground Service, Customer Service in Airline Industry is advantageous
- Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment
- Proficient in oral and written English and Thai or local language where staff is located
- Possess good interpersonal and communication skills with TOEIC scores above 600 is advantageous
- Able to work on shift with flexible hours
**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
This advertiser has chosen not to accept applicants from your region.
5
Guest Services Assistant (Mae Sot, Tak)
Bangkok, Bangkok
AirAsia
Posted today
Job Viewed
Job Description
**Job Description**:
- Job Description
**Job Summary**
The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.
**Responsibilities**:
- Checking documentation: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass
- Tagging luggage and carry on inspection, referred to Teams & Conditions
- Boarding guest to the aircraft
- Deplaning guest from the aircraft
- Providing assistance to guest if any special need: wheelchair, NTL, etc.
- Ensuring Guest Service operations are conducted in accordance with applicable regulations, compliance with Civil Aviation Authority of Thailand requirements and standards of Thai AirAsia
- Handling documents: GD, crew sign, collecting departure and arrival immigration card
**Qualifications**:
- Bachelor's Degree in any filed with customer service or ground service experience
- Experience in working as Guest Service, Ground Service, Customer Service in Airline Industry is advantageous
- Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment
- Proficient in oral and written English and Thai or local language where staff is located
- Possess good interpersonal and communication skills with TOEIC scores above 600 is advantageous
- Able to work on shift with flexible hours
**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
- Job Description
**Job Summary**
The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.
**Responsibilities**:
- Checking documentation: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass
- Tagging luggage and carry on inspection, referred to Teams & Conditions
- Boarding guest to the aircraft
- Deplaning guest from the aircraft
- Providing assistance to guest if any special need: wheelchair, NTL, etc.
- Ensuring Guest Service operations are conducted in accordance with applicable regulations, compliance with Civil Aviation Authority of Thailand requirements and standards of Thai AirAsia
- Handling documents: GD, crew sign, collecting departure and arrival immigration card
**Qualifications**:
- Bachelor's Degree in any filed with customer service or ground service experience
- Experience in working as Guest Service, Ground Service, Customer Service in Airline Industry is advantageous
- Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment
- Proficient in oral and written English and Thai or local language where staff is located
- Possess good interpersonal and communication skills with TOEIC scores above 600 is advantageous
- Able to work on shift with flexible hours
**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Guest relations Jobs in Thailand !
6
Guest Service ExpertGuest Relations Officer - Japanese (Sheraton Grande Sukhumvit, a Luxury Colle...
Bangkok, Bangkok
Marriott
Posted 1 day ago
Job Viewed
Job Description
**Additional Information**
**Job Number** 25131388
**Job Category** Food and Beverage & Culinary
**Location** Sheraton Grande Sukhumvit a Luxury Collection Hotel Bangkok, 250 Sukhumvit Road, Bangkok, Bangkok, Thailand, 10110VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number** 25131388
**Job Category** Food and Beverage & Culinary
**Location** Sheraton Grande Sukhumvit a Luxury Collection Hotel Bangkok, 250 Sukhumvit Road, Bangkok, Bangkok, Thailand, 10110VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service
PRTR
Posted today
Job Viewed
Job Description
**Job description**:
- Processing orders, entering orders into the system, and checking supporting documents.
- Maintaining an up-to-date billing system, tax invoices, credit notes & receipts.
- Managing consignment orders, and following up on and confirming consignment balance by location.
- Filing consignment invoices and recording sales contract agreements.
- Managing transportation and the delivery of products to customers.
- Performing Inspections of incoming products, and picking & packing outgoing products from inventory.
- Performing actual inventory counts of returns and changing in inventory.
- Following up on expired products and returns.
- Performing physical inventory cycle counts at the office warehouse and sales’ location on a routine basis.
- Providing customer service to customers via the phone.
- Updating routine commentaries issues.
- Preparing various documents to support the Sales team.
- Performing various ad hoc duties as necessary to support operational requirements.
**Qualifications**:
- Bachelor's degree in Business Administration or a related field.
- 2-3 year of experience in customer service.
- Experience in medical devices or health care is preferred.
- Good computer software program skills, i.e. MS Word, Excel, PowerPoint.
- Excellent communication skills and customer focused.
- Customer service experience and SAP skills.
- Processing orders, entering orders into the system, and checking supporting documents.
- Maintaining an up-to-date billing system, tax invoices, credit notes & receipts.
- Managing consignment orders, and following up on and confirming consignment balance by location.
- Filing consignment invoices and recording sales contract agreements.
- Managing transportation and the delivery of products to customers.
- Performing Inspections of incoming products, and picking & packing outgoing products from inventory.
- Performing actual inventory counts of returns and changing in inventory.
- Following up on expired products and returns.
- Performing physical inventory cycle counts at the office warehouse and sales’ location on a routine basis.
- Providing customer service to customers via the phone.
- Updating routine commentaries issues.
- Preparing various documents to support the Sales team.
- Performing various ad hoc duties as necessary to support operational requirements.
**Qualifications**:
- Bachelor's degree in Business Administration or a related field.
- 2-3 year of experience in customer service.
- Experience in medical devices or health care is preferred.
- Good computer software program skills, i.e. MS Word, Excel, PowerPoint.
- Excellent communication skills and customer focused.
- Customer service experience and SAP skills.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service
Pasona HR Consulting Recruitment (Thailand) Co.,Ltd
Posted today
Job Viewed
Job Description
Job ID
50927
Business
Trading
Job Detail
- Check forecast and control forecast movement from customers.
- To be window of customers in any issues that concern Mass Production model.
- Control stock and analyze slow moving stock.
Salary
20,000 - 30,000 (THB)
Location
Samut Prakan
Required work
experience
- Male and Female (Thai nationality)
- Age not over 35 years old
- Bachelor’s Degree in any field.
- More than 1 years’ experience in Manufacturing business will be advantage.
- Good operate in MS, Excel
- Good Command of English
50927
Business
Trading
Job Detail
- Check forecast and control forecast movement from customers.
- To be window of customers in any issues that concern Mass Production model.
- Control stock and analyze slow moving stock.
Salary
20,000 - 30,000 (THB)
Location
Samut Prakan
Required work
experience
- Male and Female (Thai nationality)
- Age not over 35 years old
- Bachelor’s Degree in any field.
- More than 1 years’ experience in Manufacturing business will be advantage.
- Good operate in MS, Excel
- Good Command of English
This advertiser has chosen not to accept applicants from your region.
9