544 Guest Relations jobs in Thailand

POSITION SUMMARY

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Company Description

Avani Chaweng Samui Hotel & Beach Club (Seen Beach Club)

Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape and fun vacation, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

Job Description

In this role you are a key ambassador for Seen Beach Club, creating powerful first impressions and lasting memories for our guests. You will lead by example with friendly and outgoing personality, showing genuine interest in meeting and taking care of guests and public relations ambassador always demonstrating the highest level of courtesy, efficiency and professionalism. You will oversee daily guest interactions, reservations and events to ensure that all requests are fulfilled and expectations are exceeded. Staying up-to-date with all product knowledge including menus, promotions, and special events is essential. You will also guide and motivate the Guest Relations, Hostess, and PR teams to ensure every guest enjoys a seamless, engaging, and memorable experience that reflects the vibrant spirit of Seen Beach Club.

Key Responsibilities:

• Supervise and support the Guest Relations, Hostess and PR teams to deliver a warm, professional, and memorable guest experience.
• Handle VIPs, repeat guests and special events with personalized attention.
• Coordinate with marketing and operations to plan promotional and PR activities.
• Lead, train and coordinate the public relations team on routes, schedules and key spots for guest engagement.
• Monitor guest feedback and take proactive action to maintain high satisfaction levels.
• Ensure all guest touchpoints reflect the brand identity and service standards of Seen Beach Club.

Qualifications

• College diploma in hotel management or related field
• Minimum 3–5 years of experience in F&B operations or guest relations management
• Strong leadership, communication and interpersonal skills.
• Good English skills, both written and spoken
• Dynamic, guest-oriented, and passionate about delivering outstanding service.

Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description
As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.

Qualifications

• College degree in hotel management or related field
• Previous experience in Front Office or Guest Services
• Excellent communication skills
• Experience with Front Office Systems
• Proficient in English, both written and spoken

โรงแรม, ที่พัก

Facing the andaman ocean, La Flora Khao Lak is ready to enhance your experience with our facilities and activities ranging from sea kayaking and coral reef snorkeling to sunset cocktails by the pool and delight dinner on the beach, although you might be thousands of kilometers far away from home, our top-notch service guarantees to make your needs before and during your stay is immaculately taken care of.

La Flora Group:

La Flora Khao Lak

La Vela Khao Lak

Casa de La Flora

La Vita Sana

Khaolak Local Market

Finance & Accounting

• Credit Manager (1)

Food and Beverage Service

Excursion

• Tour Coordinator (1)
• Guide / Driver (1)

Engineering

• Engineering Supervisor (1) Urgent

Travel Consultant

Front Office

Admintrations

รายละเอียด

• Pleasant Personality
• Positive Attitude and Open Mind
• Good English and German / Russian Communication
• Can work under pressure
• Flexible person and good problem solving skills
• Salary will be negotiated

แผนก:

Travel Consultant

จำนวน:

2 อัตรา

ระดับการศึกษา:

อนุปริญญา/ปวส. ขึ้นไป

เวลาทำงาน:

งานประจำ

เงินเดือน:

ตามประสบการณ์

ผู้ติดต่อ:

Human Resources

อีเมล์:

เบอร์ติดต่อ:

ลงประกาศเมื่อ:

10 ก.ย. 68

POSITION SUMMARY

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information
Job Number

Job Category
Rooms & Guest Services Operations

Location
The Ritz-Carlton Bangkok, 189 Wireless Road, Bangkok, Bangkok, Thailand, 10330VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

Position Summary
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.

Qualifications

• College degree in hotel management or related field
• Previous experience in Front Office or Guest Services
• Excellent communication skills
• Experience with Front Office Systems
• Proficient in English, both written and spoken

Company Description

In Barcel
ó
Coconut Island, our commitment to providing exceptional service and creating memorable guest experiences is at the core of everything we do.

Role Description

This is a full-time on-site role for a Guest Relations Officer at Barcel
ó
Coconut Island in Phuket. The Guest Relations Officer will be responsible for ensuring customer satisfaction, providing excellent customer service, handling guest relations, performing receptionist duties, and maintaining effective communication with guests and team members on a daily basis.

Qualifications

• Guest Relations, Customer Satisfaction, and Customer Service skills
• Effective Communication and Receptionist Duties
• Strong interpersonal skills and ability to work in a team
• Attention to detail and problem-solving abilities
• Prior experience in a customer-facing role in the hospitality industry
• Proficiency in multiple languages is a plus
• Hospitality-related certification or diploma is beneficial

ตำแหน่ง : Guest Relations Officer

รายละเอียด

• Can communicate in multiple languages

แผนก:

Front Office

จำนวน:

1 อัตรา

ระดับการศึกษา:

ไม่ระบุ

เวลาทำงาน:

งานประจำ

เงินเดือน:

ตามตกลง

ผู้ติดต่อ:

HR

อีเมล์:

เบอร์ติดต่อ:

ลงประกาศเมื่อ:

19 ส.ค. 68

สวัสดิการ

• การันตรีเซอร์วิสชาร์จ
• ทำงาน 5 วันหยุด 2 วัน
• วันหยุดพักผ่อนประจำปีขั้นต่ำ 10 วันต่อปี
• วันหยุดนักขัตฤกษ์ 15 วันต่อปี
• กิจกรรมพนักงาน และการฝึกอบรม
• ประกันสังคม
• รางวัลพนักงานดีเด่นประจำเดือน
• ของขวัญวันเกิด
• อาหารพนักงาน

วิธีการสมัคร

โดยผู้สนใจสามารถสมัครงานโดยส่งประวัติพร้อมระบุตำแหน่งงานที่สนใจมาที่อีเมล์ หรือสอบถามข้อมูลเพิ่มเติมได้ที่ ต่อ 5012 หรือสามารถเข้ามาสมัครงานได้ด้วยตนเองที่ฝ่ายทรัพยากรบุคคล ตั้งแต่วันจันทร์ ถึง วันศุกร์ เวลา น. (โรงแรมตั้งอยู่ที่เกาะมะพร้าว สามารถเดินทางมายังท่าเรือ โดยเข้ามาในซอยบ้านแหลมหิน สามารถติดต่อสอบถามที่เดอะวิลเลจ แหลมหินลากูน เรือจะออกทุกๆ ครึ่งชั่วโมง ใช้เวลาเดินทางประมาณ 3-5 นาที)

**สมัครด้วยตนเอง กรุณาแต่งกายชุดสุภาพ