What Jobs are available for Help Desk in Thailand?

Role: IT Help Desk Support (L1)

Location: BTS
Ploenchit

Job Type: Permanent

Roles & Responsibilities:

First-Line Technical Support

• Provide initial troubleshooting for hardware and software issues.
• Resolve minor software bugs and hardware glitches (e.g., system freezes, printer issues, connectivity problems).
• Escalate unresolved issues to L2/L3 support as needed.

Service Desk Operations

• Respond to user queries via phone, email, and ticketing systems.
• Log, track, and manage incidents and service requests from initiation to resolution.
• Ensure timely and professional communication with end-users.

IT Hardware & Software Support

• Install, configure, and maintain
• PCs, laptops, mobile phones
• Printers, copiers, attendance machines
• Network devices (switches, access points)
• UPS systems
• Support Windows OS, standard application software, and mobile platforms.

Helpdesk Management

• Monitor and manage daily helpdesk operations.
• Maintain documentation of issues, resolutions, and user interactions.
• Ensure SLAs and response times are met.

Vendor & Remote Team Coordination

• Liaise with hardware service providers for repairs and replacements.
• Coordinate with remote L2/L3 support teams in Thailand and India for escalated issues.

IT Asset & Inventory Management

• Maintain accurate records of IT assets.
• Track hardware/software inventory and manage asset lifecycle.

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.

We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

About the Role:

We are seeking a dynamic and experienced Team Lead to oversee a team of 4-5 analysts within our People Help Desk (PHD) function. This role is pivotal as the first line of contact for our People Team, ensuring that employee queries are handled efficiently, empathetically, and with a focus on continuous improvement and operational excellence.

The ideal candidate will possess strong leadership skills, a proven ability to develop team capabilities, a continuous improvement mindset, and the ability to manage and motivate a high-volume operational team. The successful candidate will demonstrate strong analytical thinking, proactive problem-solving, and the ability to communicate with clarity and context.

Key Responsibilities:

As a Team Lead – People Helpdesk,

• You will oversee a team of analysts responsible for delivering timely, accurate, and empathetic support to employees across the organization.
• You will ensure operational excellence by prioritizing and allocating tasks, monitoring levels, and using data to drive continuous improvement in helpdesk processes.
• Build strong relationships with stakeholders and act as the primary escalation point for complex queries and partner with other People Team functions to resolve issues and implement enhancements.
• You will support in coaching and developing your team, fostering a high-performance culture focused on growth, accountability, and collaboration.
• You will maintain and update standard operating procedures, lead or contribute to strategic projects, and ensure clear communication of process changes and project outcomes.
• You will also play an active role in People Team events and cross-functional initiatives, representing the helpdesk and driving a positive, inclusive team environment.

Qualifications:

• Degree from an accredited university and/or equivalent experience in a leadership role, preferably within a help desk or customer service environment.
• Minimum 4 years of relevant experience in HR/People Service delivery, with proven management experience.
• Excellent critical thinking and problem-solving abilities to resolve Employee/People-related issues.
• Experience in process improvement and leveraging project management methodologies.
• Empathetic, customer-first approach to employee interactions and conflict resolution.
• Ability to manage and motivate a team performing operational tasks.

It is a plus if you have the following skillsets:

• Experience with HR systems and ticketing software, Workday and Zendesk.
• In-depth knowledge of HR Processes and service operations, for HR/People Teams.
• Familiarity with data management and reporting tools.
• An international outlook and experience working in a multicultural environment.

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Working Location:
Nissan Office, Bangna-Trad KM.32, Samut Prakan, Thailand

Job description

• Dealer support activities for dealer order processing
• Dealer call Center activity: Providing parts information to dealer
• Dealer operation support activites: Buy Back, recomendation lists, new dealer opening, contact windows to DLRs, orthers related

Qualification

• Bachelor's or Master's Degree in a relevant field.
• Experience of aftersales dealer management (having experience in automotive business will be advantage)
• Customer / Call center management
• Computer Skills: MS office
• Analysis thinking,problem solving skills
• Customer Services knowledge
• spare part knowledge
• Dealer Operations spare part knowledge
• Logistics knowledge

If you interested in this job role please prepare your updated resume stating working experience, current salary and expected salary then click
"Apply now" "Only shortlisted candidate will be contacted for an interview"

Find and search more jobs on
Nissan Global Career Site

For more information about Nissan's products, services and commitment to sustainable mobility, visit nissan- You can also follow us on Facebook, Instagram, Twitter and LinkedIn and see all our latest videos on YouTube.

Why Nissan?

You will definitely get the right answers why you should join us through watching the video on Youtube.

NISSAN LEASING (THAILAND) CO., LTD.

3 Rajanakarn Building, 26th Floor, South Sathorn Road,

Yannawa, Sathorn, Bangkok 10120

Visit us

Working Location: Nissan Office, Bangna-Trad KM.32, Samut Prakan, Thailand

Job description

• Dealer support activities for dealer order processing
• Dealer call Center activity: Providing parts information to dealer
• Dealer operation support activites: Buy Back, recomendation lists, new dealer opening, contact windows to DLRs, orthers related

Qualification

• Bachelor's or Master's Degree in a relevant field.
• Experience of aftersales dealer management (having experience in automotive business will be advantage)
• Customer / Call center management
• Computer Skills: MS office
• Analysis thinking,problem solving skills
• Customer Services knowledge
• spare part knowledge
• Dealer Operations spare part knowledge
• Logistics knowledge

If you interested in this job role please prepare your updated resume stating working experience, current salary and expected salary then click "Apply now" "Only shortlisted candidate will be contacted for an interview"

Find and search more jobs on Nissan Global Career Site

For more information about Nissan's products, services and commitment to sustainable mobility, visit nissan- You can also follow us on Facebook, Instagram, Twitter and LinkedIn and see all our latest videos on YouTube.

Are you ready for a new beginning?

We need your talent, knowledge and dedication to better our world with biology.

Our purpose points the way

In Novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges. Since we began more than a century ago, this has been our guide. It's how we've gotten so far. And it's how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.

We're here to better our world with biology.

In this role you'll make an impact by:

• Promote digital order platform to new customers.
• Customer on boarding to ensure the sufficient communication regarding supply chain related services.
• External interface to receive customer orders and order changes. Attend to the customer calls and email.
• Coordinate with the GCC team/ Sales Support/ Commercial/ Finance/ Planner to ensure the order is taken care until the invoicing completion.
• Coordinate with the Logistics Specialist and external Third-Party Logistics (3PL) to have the delivery arranged.
• Handle and coordinate the delivery and shipping documents for outbound delivery.
• Courier original documents to customers using Thai post.
• Coordinate with the Logistics Specialist and external vendor to do custom clearance.

To succeed you must hold:

• At least 2 years of relevant Customer Service/ Supply Chain work experience.
• SAP knowledge required and Salesforce knowledge as additional advantage.
• Excellent communication skills in English & Thai.
• Responsible with positive attitude.

Could our purpose be yours? Then apply today

At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.

Novonesis is dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.

Want to learn more?

Learn more about Novonesis, our purpose, and your career opportunities at

Not the right fit for you?

Even if this job isn't the right fit for you, perhaps you know someone who might find it interesting. If so, please feel free to share the job link and encourage them to apply. Thank you for your referral Please check out our other open positions. The right fit for you could just be a few clicks away.

Stay alert: Avoid recruitment scams

At Novonesis, we are committed to maintaining a safe and transparent recruitment process. Please be aware of potential scams targeting job seekers and take note of the following:

• Novonesis will never ask for sensitive personal information, such as bank account details, Social Security numbers, or passwords, at any stage of the hiring process.
• Novonesis does not make employment offers without conducting interviews with candidates.

If you receive suspicious communication claiming to be from Novonesis, please do not share any personal or financial information. We encourage you to verify the legitimacy of the message by contacting us directly through our official channels.

Are you ready for a new beginning?
We need your talent, knowledge and dedication to better our world with biology.

Our purpose points the way
In Novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges. Since we began more than a century ago, this has been our guide. It's how we've gotten so far. And it's how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.

We're here to better our world with biology.
In This Role You'll Make An Impact By

• Promote digital order platform to new customers.
• Customer on boarding to ensure the sufficient communication regarding supply chain related services.
• External interface to receive customer orders and order changes. Attend to the customer calls and email.
• Coordinate with the GCC team/ Sales Support/ Commercial/ Finance/ Planner to ensure the order is taken care until the invoicing completion.
• Coordinate with the Logistics Specialist and external Third-Party Logistics (3PL) to have the delivery arranged.
• Handle and coordinate the delivery and shipping documents for outbound delivery.
• Courier original documents to customers using Thai post.
• Coordinate with the Logistics Specialist and external vendor to do custom clearance.

To succeed you must hold:

• At least 2 years of relevant Customer Service/ Supply Chain work experience.
• SAP knowledge required and Salesforce knowledge as additional advantage.
• Excellent communication skills in English & Thai.
• Responsible with positive attitude.

Could our purpose be yours?
Then apply today
At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.

Novonesis is dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.

Want to learn more?
Learn more about Novonesis, our purpose, and your career opportunities at

Not the right fit for you?
Even if this job isn't the right fit for you, perhaps you know someone who might find it interesting. If so, please feel free to share the job link and encourage them to apply. Thank you for your referral Please check out our other open positions. The right fit for you could just be a few clicks away.

Stay alert: Avoid recruitment scams
At Novonesis, We Are Committed To Maintaining a Safe And Transparent Recruitment Process. Please Be Aware Of Potential Scams Targeting Job Seekers And Take Note Of The Following

• Novonesis will never ask for sensitive personal information, such as bank account details, Social Security numbers, or passwords, at any stage of the hiring process.
• Novonesis does not make employment offers without conducting interviews with candidates.

If you receive suspicious communication claiming to be from Novonesis, please do not share any personal or financial information.
We encourage you to verify the legitimacy of the message by contacting us directly through our official channels.

ตำแหน่ง: Customer Service

บริษัท Kick2Cloud Co.,Ltd. กำลังมองหาพนักงานที่มีความพร้อมและมุ่งมั่นที่จะดูแลลูกค้าของเราอย่างยอดเยี่ยม ในตำแหน่ง Customer Service คุณจะมีบทบาทสำคัญในการตอบคำถามและให้คำแนะนำแก่ลูกค้าให้ประสบการณ์ที่ดีในการใช้บริการของเรา

หน้าที่หลัก:

• ให้คำปรึกษา แก้ไขปัญหา และให้บริการลูกค้าทางโทรศัพท์ และช่องทางออนไลน์
• ให้คำปรึกษา แก้ไขปัญหา และให้บริการลูกค้าที่บริษัทลูกค้า กรณี Onsite Support
• จัดการและแก้ปัญหาเกี่ยวกับการให้บริการและผลิตภัณฑ์ของบริษัท
• ติดตามและแก้ไขปัญหาให้กับลูกค้าจนกว่าจะได้รับการแก้ไขอย่างสมบูรณ์
• บันทึกรายละเอียดการติดต่อของลูกค้าและการแก้ไขปัญหาลงในระบบ
• ให้ข้อมูลและคำแนะนำที่มีประโยชน์แก่ลูกค้าเพื่อสร้างประสบการณ์ที่ดี

ทักษะ คุณสมบัติ และประสบการณ์:

• มีประสบการณ์ในการให้บริการลูกค้าเป็นเวลาอย่างน้อย 1-2 ปี
• มีทักษะการสื่อสารที่ดี สามารถให้คำแนะนำและแก้ปัญหาให้กับลูกค้าได้อย่างมีประสิทธิภาพ
• มีความยืดหยุ่น อดทน และความเข้าใจในความต้องการของลูกค้า
• มีความสามารถในการใช้เทคโนโลยีและระบบคอมพิวเตอร์เพื่อการทำงานได้อย่างคล่องแคล่ว
• มีทัศนคติที่ดีและมุ่งมั่นในการทำงาน
• สามารถไปทำงานนอกสถานที่ได้ พื้นที่กรุงเทพและนนทบุรี

สมัครงานกับ Kick2Cloud Co.,Ltd. ในตำแหน่ง Customer Service ทันที

SUMMARY OF POSITION

We are looking for a customer-oriented service representative dedicated to supporting our European market customers (B2B and B2C). This person will act as the liaison for customers, providing product and service information, managing after-sales support, and resolving enquiries/ complaints with accuracy and efficiency.

The aim is to ensure excellent service standards, maintain high customer satisfaction, and support the brand's long-term growth and customer retention in Europe. From time to time, this position may also support sales or marketing related activities.

PRIMARY RESPONSIBILITIES (CUSTOMER SERVICE – EUROPE)

• Manage all incoming enquiries from European customers via phone, email, and digital channels
• Provide timely, professional responses in English (and other European languages where possible)
• Handle both B2B and B2C requests, including after-sales service such as returns, warranties, and exchanges
• Build strong relationships with European customers through clear, professional, and friendly communication
• Handle complaints by providing appropriate solutions within approved guidelines and ensure follow-up until resolution
• Maintain accurate records of customer interactions, orders, and feedback
• Prepare regular reports on customer service issues, trends, and after-sales cases
• Provide feedback to sales and marketing teams based on customer insights from Europe
• Support customer-related activities for sales and marketing when needed

ACADEMIC & TRADE QUALIFICATIONS

Essential Qualifications

• Diploma or Higher in any field of specialization
• Excellent command of English (reading, writing, and speaking) – must be able to communicate confidently with European customers and partners

Desirable Qualifications

• Proficiency in additional European languages (such as German, French, Spanish, or Italian) will be considered a strong advantage
• Customer service-related certification or training
• Knowledge of e-commerce tools and platforms
• Knowledge of social media communication
• Competence in Microsoft Office applications

EXPERIENCE

Essential:

• At least 1–2 years of experience in a customer service position

Desirable:

• Prior experience in international customer service, particularly with European markets
• Experience in service-oriented industries or e-commerce

PERSONAL QUALITIES & BEHAVIOURAL TRAITS

• Able to work independently and meet deadlines
• Team player with strong organizational and interpersonal skills
• Strong communication skills, particularly in English
• European language skills are a plus
• Calm, polite, and professional under pressure
• Highly organized and able to multi-task
• Attention to detail

Job Description

* This role is responsible for managing the end-to-end export and import processes, ensuring

* smooth coordination and full customs compliance with regulations. The role involves

* collaborating with key business partners to ensure effective management, timely solutions, error-free documentation, and execution.

Responsibility

1. Import–Export Coordination

-Verify the accuracy of import–export documents such as Invoice, Packing List, B/L, and AWB.

-Coordinate with Shipping agents, Forwarders, transport providers, and the Customs Department.

-Monitor shipment status to ensure timely delivery of goods.

1. License Application (TISI/FDA)
   
   -Prepare and submit import license applications to relevant government authorities (TISI, FDA, Customs).
   
   -Review laws, regulations, and requirements applicable to specific products.
   
   -Follow up on license approvals and maintain proper filing of related documents.

2. Customs Declaration Entry
   
   -Input import/export customs declaration data into the Customs system (EDI/NSW).
   
   -Verify HS Code, tariff classification, and applicable duties/taxes for accuracy.
   
   -Coordinate with Customs officers and Shipping agents to resolve declaration issues.

3. Documentation and General Coordination
   
   -Record and maintain import–export and licensing documents systematically.
   
   -Coordinate with Sales, Warehouse, and both domestic and international business partners.

Qualifications

- Bachelor's degree in any field

- At least 1 years of relevant work experience

- Proficiency in computer skills (MS Word, Excel, PowerPoint) and email

- Strong knowledge of export and import operations and all related documents (import/export processes, shipping, customs clearance, FTA, BL, Invoice, Packing List, AWB ,TISI, FDA,EDI/NSW)

- Excellent interpersonal communication, negotiation, presentation, and problem-solving skills

- Ability to work well both independently and as part of a team