What Jobs are available for Help Desk Lead in Thailand?

Giant Pumpkin is an innovative and highly collaborative startup based in Bangkok, Thailand. We partner with globally recognized brands in the hospitality, Quick Service Restaurant (QSR), and retail sectors across Southeast Asia. Our mission is to create smarter in-store experiences through cutting-edge digital signage, audience analytics, music streaming, and other media solutions that transform retail environments.

• Entrepreneurial Spirit: We encourage out-of-the-box thinking and creative problem-solving.
• Dynamic Team: Join a young, fun, internationally-minded, and highly collaborative team that thrives on challenges.
• Flexible Work Environment: Our office is centrally based in Bangkok city.
• Growth & Stability: We are a growing company, having successfully completed our second round of investment.
• Autonomy & Support: We value accountability, providing you with the freedom and tools necessary to drive your success.

We're looking for an experienced and highly technical Technical Support Specialist to join our team. In this non-people management role, you'll be the primary point of contact for our most complex customer inquiries, providing expert technical support for our digital signage solutions. You'll be the go-to person for troubleshooting, problem-solving, and ensuring our customers have a seamless experience.

• Advanced Troubleshooting: Diagnose and resolve complex technical issues related to digital signage software, hardware, networking, and content management systems. This includes working with APIs, debugging code, and analyzing system logs.
• Customer Advocacy: Act as a technical liaison between the customer and our internal engineering and product development teams, translating customer feedback and issues into actionable insights for product improvement.
• Knowledge Management: Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides to empower both customers and internal support staff.
• Escalation Management: Manage the end-to-end escalation process for high-priority technical issues, ensuring timely resolution and clear communication with all stakeholders.
• Product Expertise: Become a subject matter expert on all aspects of our digital signage and music streaming platforms and technologies, from installation and configuration to advanced features and integrations.
• Training & Mentorship: Provide technical guidance and training to other support team members, acting as a resource for their professional development.

This role has specific requirements as prerequisites to move to interview stage. Please check the requirements below so that you understand which are mandatory and which are nice to have. Only applicants who meet all mandatory requirements, will be considered for interview.

*This is not a role for digital marketers, marketing support, non technically minded customer support professionals or people who do not meet the mandatory requirements below.*

• Language (mandatory): This role requires a native Thai speaker with a near native level of English language ability. Please do not apply for the role, unless you meet this requirement.
• Experience: A minimum of 4 years of experience in a technical customer support or similar role, with at least 2 years ideally in the digital signage or AV/IT industry. We will consider people with less years experience who have a strong background in technical customer support.
• Thailand Based (mandatory): This is not a role that supports working visas or sponsorship. Applicants must already be living and working in Thailand, and have unrestricted rights to work without needing visas or work permits.
• Technical Skills: Strong understanding of digital signage players, networking protocols (TCP/IP, DNS, DHCP), cloud-based software (SaaS), and APIs. Proficiency with various operating systems (Windows, Linux, Android), AV and hardware components. Experience with content management systems is a plus. We will consider applicants who may not meet all of these technical requirements, if they possess a strong background in technical customer support. The candidate may be required to go onsite with customers from time to time.
• Problem-Solving (mandatory): Excellent analytical and problem-solving skills with a keen attention to detail.
• Communication (mandatory): Exceptional written and verbal communication skills, with the ability to explain complex technical concepts in a simplified way.
• Customer Focus (mandatory): A passion for delivering outstanding customer service and a proven track record of managing difficult customer situations effectively.

• Work-Life Balance: Whilst our core office hours are Monday - Friday 9-6, our customers are local and globally based, so this role after training will become a shift pattern role, so if you are not a 9-6 person, this role may be perfect for you.
• Hybrid Working: For the first 3 months the role is office based, with opportunity to work from home two days a week based on performance and department need.
• Performance Bonuses: We reward performance and this role is eligible for an annual performance related bonus.
• Generous Leave: 12 days paid annual leave in your first year increasing by one day for each year of service, plus a generous public holiday leave allowance each year.
• Dynamic Environment: A fun and highly collaborative startup culture that offers significant opportunities to hone your technology skills and creativity.
• Future Leadership Potential: This role is a non management role initially, but for the right person it has potential to become a future people management position.

At Diversey - a Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals across healthcare, food & beverage, hospitality, and more. Now part of Solenis, we continue to lead global markets with sustainable, science-driven products. We're proud to be recognized as a 2025 Best Managed Company for the five-year running—reflecting our dedication to excellence, innovation, and market leadership.

What You'll Do:

As the Technical Customer Support Team Lead (TCS Lead), you will lead the technical service function and manage after-sales service operations, ensuring exceptional customer support and sustainable service business growth. This role combines team leadership, service strategy development, and operational excellence, with a strong focus on customer satisfaction and revenue generation.

Responsibilities:

• Service Strategy & Business Growth

• Develop and implement effective service strategies and profitable business models aligned with evolving market needs.

• Identify and develop new markets for after-sales and service business.
• Generate agreed service revenue through warranty management, service contracts, and spares sales.
• Support marketing in launching new equipment by ensuring technical readiness and service capability.

• Customer Support & Operational Excellence

• Ensure customer calls are responded to and resolved within agreed SLAs.

• Deliver high-quality, prompt service via internal teams, service franchisees, or distributors, ensuring customer delight.
• Oversee field service operations, including installation, maintenance, and troubleshooting of electro-mechanical equipment.
• Ensure proper warranty administration while keeping warranty costs under control.

• Team & Vendor Management

• Lead, coach, and develop the TCS team and third-party service providers to ensure high performance.

• Maintain strong relationships with service providers and ensure decent ROI to support retention.
• Ensure the team strictly follows safety processes, aiming for zero accidents.

• Process & Performance Management

• Develop and implement robust systems for field service, warranty claims, TCS administration, spares management, and service reporting.

• Coordinate with Supply Chain to maintain optimal spares inventory for service providers and technicians.
• Regularly review TCS and Sales team performance, resolve operational challenges, and foster continuous improvement.
• Maintain operational costs within agreed budgets.

Requirements:

• Bachelor's Degree in Mechanical or Electrical Engineering (B.E.)

• Minimum 10 years of progressive experience in technical service or after-sales support, ideally in electro-mechanical equipment, hygiene solutions, or industrial/cleaning systems.

• Proven experience in service business development, team management, and 3rd-party/vendor management.
• Strong customer orientation, problem-solving, and interpersonal skills
• Experience in service selling and revenue generation is an advantage
• Team player with high patience, leadership ability, and focus on operational excellence

Some Benefits of Working with Us:

• Competitive salary and bonuses
• Competitive health + wellness benefit plan
• Continuous professional development with many opportunities for growth
• Provident fund
• Hybrid work arrangement

We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.

This is a fantastic opportunity to build your career with a company who are experiencing rapid growth.

At Diversey - a Solenis Company, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.

Taxsee Thailand Co. Ltd. is one of the leading players in the fast-growing online services industry. Our mission is to provide our customers with convenient, reliable and safe transportation solutions. Through our innovative technology and commitment to excellence, we are changing the way people travel throughout Thailand.

You're an ideal candidate if:

• you have a strong command of the English language.
• you are a result-oriented team player with highly developed communication and problem-solving skills.
• you are tech-savvy and know how to operate using MS Office and Google Workstation.

Responsibilities:

• Providing a high quality customer support efficiently and in a short time by maintaining communication with our users and taking care of their inquiries, gathering feedback to improve service quality, and handle complaints through various channels like chat and outbound/outgoing calls.
• Provide daily consultations to service drivers on the online registration and licensing process, mobile app functionality, terms of cooperation with the brand, vehicle branding terms, and other work issues.
• Constantly monitor the system for violations of service rules and promptly report such cases to the responsible team in order to minimize the likelihood of similar problems occurring in the future and protect the interests of our customers and drivers.

Working conditions & benefits:

• Online training course for beginners.
• Stable remuneration (on hands) / month + salary increase on a permanent basis, which depends on your personal performance.
• On-site work from a well equipped office (5-day working week, 9.00am-6.00pm).
• Easily accessible CRM and educational software, tech helpdesk, IP telephony, high-end work messenger and informative in-company news blog.
• Support for all corporate/business processes (legal support & GR, accounting & finances, offline and digital marketing, customer support, IT & technical support, workplace maintenance, corporate risk & fraud, accounting, HR & recruitment, etc.).
• Possible career advancement: based on the results of your work, the company will be happy to identify areas for your growth, expand your functionality or offer a new position in another region of Thailand.

Responsibilities:

• Respond promptly and professionally to customer inquiries and requests via phone, email, and online channels
• Assist customers with questions about products/services, technical issues, and account inquiries
• Record all customer interactions and maintain accurate documentation in our CRM system
• Create and update knowledge base documents such as FAQs, troubleshooting guides, and standard responses
• Prepare reports and documentation of customer communications for future reference
• Collaborate with other departments to effectively resolve complex customer issues in a timely manner
• Proactively identify opportunities to improve processes and enhance customer satisfaction

Requirements:

• Previous experience in customer service or a related field is a plus
• Strong communication skills, both verbal and written
• Problem-solving abilities and a focus on customer satisfaction
• Proficiency in using CRM systems and other customer support tools
• Ability to multitask and work efficiently in a fast-paced environment
• Attention to detail and commitment to maintaining high-quality standards
• Flexibility to work evenings and weekends if required
• Fluent in Thai and English

Electronic Devices After Sales Service (WFH)

Start 13 November 2024

Conditions:

• Bangkok Metropolitan region ONLY

• Have personal room or working space that not shared with others during working hours.

-Working table do not facing the window that others can see through

Job Description

Responsibilities;

- Provide all required information to customer through out any channels (Phone, Email, Chatbot, Social Media, etc.)  

- Handle and support customer issue/ problem to ensure that the problem will be solved and recognized as per aspect and contribute the customer satisfaction.

- Cooperate with all related parties in case that next further is required to be response/ proceed from related parties.

Qualifications;

- Bachelor's Degree in any field.

- Fresher is welcome and customer service experienced is a plus 

- Excellent in English for Speaking, Listening and Writing (At least B2 is needed).

- Working 5 days a week only and 2 shift rotation (9-18,

Perks/Benefits;

- Basic Salary.

- Performance Incentive.

- Diligent Allowance

- Social Security 

- Group Insurance (Health)

- Annual Increment (As per company policy).

- Bonus (As per company policy).

- Leave Entitlement (AL, SL, BL, etc.).

- Entertainment Events (Whole year).

- Yearly Health Check up (As per company policy).

- Special Rewards & Points to redeem any special vouchers, gifts, etc.

รายละเอียด

• จัดทำใบขนสินค้า ทางเรือ
• ติดตาม/อัพเดท/แก้ไข ข้อมูลงานให้ลูกค้าและทีมงานที่เกี่ยวข้อง
• งานอื่นๆที่ได้รับมอบหมาย

คุณสมบัติ

• ไม่จำกัดเพศ
• มีทักษะในการสื่อสาร มีไหวพริบในการทำงาน
• จบ ปวช/ ปวส หรือปริญญาตรีด้าน โลจิสติกส์, บริหารการ จัดการ หรืออื่นๆที่เกี่ยวข้อง
• ไม่มีประสบการณ์สามารถสมัครได้ ถ้ามีประสบการณ์จะพิจารณาเป็นพิเศษ

คำถามจากผู้ประกอบการ

ใบสมัครของคุณจะต้องประกอบด้วยคำถามต่อไปนี้:

• คุณมีวุฒิการศึกษาอะไรบ้าง
• คุณมีประสบการณ์ Imports/Export Customer Service Officer มากี่ปี?
• เงินเดือนที่คาดหวังของคุณคือเท่าไหร่
• คุณมีประสบการณ์ด้านงานบริการลูกค้าหรือไม่
• คุณสามารถสื่อสารภาษาใดนอกเหนือจากภาษาไทยไหม
• คุณเคยใช้งานโปรแกรม Microsoft อะไรบ้าง

Location:
Bangkok, Thailand (On-site / Hybrid)

Company:
QRS Global

QRS Global, a trusted Forex broker and investment education institute, is looking for an experienced Customer Support & Technical Support Officer to join our growing team.

Key Responsibilities

• Provide professional support to clients regarding account setup, deposits, withdrawals, and trading inquiries.
• Verify and monitor financial transactions through Payment Gateway systems to ensure compliance with company and regulatory policies.
• Identify and report any unusual or suspicious financial transactions.
• Detect, analyze, and report unusual trading behaviors or suspicious fund movements that may relate to third-party payments or money laundering.
• Handle
  trade-related claim cases and coordinate resolutions in collaboration with management and compliance teams.
• Communicate effectively with clients, explaining policy issues clearly and respectfully.
• Liaise with
  management, marketing teams, and international partners to ensure smooth client operations.
• Support Compliance by preparing and providing required documentation or explanations when necessary.

Qualifications

• Minimum 2 years of experience working in a Forex broker or financial services environment.
• Strong understanding of trading systems (MT5 preferred), client fund flow, and broker operations.
• Knowledge of AML, KYC, and compliance procedures in Forex business.
• Analytical mindset with attention to detail — able to identify irregular patterns in trading or financial behavior.
• Excellent communication skills in Thai and English (spoken & written).
• Service-minded, responsible, and capable of working cross-departmentally.
• Creativity and problem-solving skills.
• Ability to multi-task, prioritize, and work efficiently under pressure with careful attention to detail.

Giant Pumpkin is an innovative and highly collaborative startup based in Bangkok, Thailand. We partner with globally recognized brands in the hospitality, Quick Service Restaurant (QSR), and retail sectors across Southeast Asia. Our mission is to create smarter in-store experiences through cutting-edge digital signage, audience analytics, music streaming, and other media solutions that transform retail environments.

• Entrepreneurial Spirit: We encourage out-of-the-box thinking and creative problem-solving.
• Dynamic Team: Join a young, fun, internationally-minded, and highly collaborative team that thrives on challenges.
• Flexible Work Environment: Our office is centrally based in Bangkok city.
• Growth & Stability: We are a growing company, having successfully completed our second round of investment.
• Autonomy & Support: We value accountability, providing you with the freedom and tools necessary to drive your success.

We're looking for an experienced and highly technical Customer Support Technical Specialist to join our team. In this non-people management role, you'll be the primary point of contact for our most complex customer inquiries, providing expert technical support for our digital signage solutions. You'll be the go-to person for troubleshooting, problem-solving, and ensuring our customers have a seamless experience.

• Advanced Troubleshooting: Diagnose and resolve complex technical issues related to digital signage software, hardware, networking, and content management systems. This includes working with APIs, debugging code, and analyzing system logs.
• Customer Advocacy: Act as a technical liaison between the customer and our internal engineering and product development teams, translating customer feedback and issues into actionable insights for product improvement.
• Knowledge Management: Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides to empower both customers and internal support staff.
• Escalation Management: Manage the end-to-end escalation process for high-priority technical issues, ensuring timely resolution and clear communication with all stakeholders.
• Product Expertise: Become a subject matter expert on all aspects of our digital signage and music streaming platforms and technologies, from installation and configuration to advanced features and integrations.
• Training & Mentorship: Provide technical guidance and training to other support team members, acting as a resource for their professional development.

This role has specific requirements as prerequisites to move to interview stage. Please check the requirements below so that you understand which are mandatory and which are nice to have. Only applicants who meet all mandatory requirements, will be considered for interview.

*This is not a role for digital marketers, marketing support, non technically minded customer support professionals or people who do not meet the mandatory requirements below.*

• Language (mandatory): This role requires a native Thai speaker with a near native level of English language ability. Please do not apply for the role, unless you meet this requirement.
• Experience: A minimum of 4 years of experience in a technical customer support or similar role, with at least 2 years ideally in the digital signage or AV/IT industry. We will consider people with less years experience who have a strong background in technical customer support.
• Thailand Based (mandatory): This is not a role that supports working visas or sponsorship. Applicants must already be living and working in Thailand, and have unrestricted rights to work without needing visas or work permits.
• Technical Skills: Strong understanding of digital signage players, networking protocols (TCP/IP, DNS, DHCP), cloud-based software (SaaS), and APIs. Proficiency with various operating systems (Windows, Linux, Android), AV and hardware components. Experience with content management systems is a plus. We will consider applicants who may not meet all of these technical requirements, if they possess a strong background in technical customer support. The candidate may be required to go onsite with customers from time to time.
• Problem-Solving (mandatory): Excellent analytical and problem-solving skills with a keen attention to detail.
• Communication (mandatory): Exceptional written and verbal communication skills, with the ability to explain complex technical concepts in a simplified way.
• Customer Focus (mandatory): A passion for delivering outstanding customer service and a proven track record of managing difficult customer situations effectively.

• Work-Life Balance: Whilst our core office hours are Monday - Friday 9-6, our customers are local and globally based, so this role after training will become a shift pattern role, so if you are not a 9-6 person, this role may be perfect for you.
• Hybrid Working: For the first 3 months the role is office based, with opportunity to work from home two days a week based on performance and department need.
• Performance Bonuses: We reward performance and this role is eligible for an annual performance related bonus.
• Generous Leave: 12 days paid annual leave in your first year increasing by one day for each year of service, plus a generous public holiday leave allowance each year.
• Dynamic Environment: A fun and highly collaborative startup culture that offers significant opportunities to hone your technology skills and creativity.
• Future Leadership Potential: This role is a non management role, but for the right person it has potential to become a future mid level management position.

Company Overview
CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.

Reporting Line: Reports directly to the Head of Customer Support

Location: Bangkok, Thailand

General Purpose: The General purpose of the position is to ensure a smooth, reliable, and positive experience for clients who trade using our platforms.This involves assisting clients with their trading accounts, resolving technical or transactional issues, and providing clear information about the company's products, services, and trading platforms.

Job Role:

• Effectively manage company communication channels, including live chat, emails, and phone calls
• Identify and assess customers' needs to ensure a high level of satisfaction
• Receive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal
• Provide timely and accurate support to clients within the specified time frame
• Maintain and update CRM records with all customer interactions and actions taken
• Coordinate with internal departments by creating and assigning tasks for inquiries that require further investigation
• Follow up with clients and schedule callbacks to ensure resolution and customer satisfaction
• Work independently as well as collaboratively in a team environment
• Adhere to standard operating procedures and company policies at all times

Requirements
Requirements:

• Proven experience in a customer support or client service role
• Previous experience or background in Forex trading or the financial markets is a strong advantage
• Excellent command of English and Thai native both spoken and written
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Strong phone communication skills with active listening abilities
• Ability to work under pressure and meet tight deadlines
• Excellent communication, problem-solving, and presentation skills
• Flexible to work on a weekly rotating shift schedule (morning, afternoon, and night shifts in the near future)

Benefits
Employer Value Proposition:Join a collaborative team where your expertise is valued, and individual contributions extend beyond daily support tasks. You'll work with a modern tech stack, enjoy meaningful autonomy in how you approach challenges, and have clear opportunities for personal and professional growth.

Benefit of working at CXM:

Competitive Salary along with KPI Bonus

Night Shift Allowance

Growth Opportunities

Collaborative Team