What Jobs are available for Helpdesk Support in Thailand?

หน้าที่ความรับผิดชอบ

1. ดูแลและซัพพอร์ตระบบ CRM

2. ติดตามและแก้ไขปัญหา (Helpdesk) ให้กับทีมขาย, การตลาด, และบริการลูกค้า

3. ตรวจสอบและแก้ไขข้อมูลผิดพลาดใน CRM

4. ประสานงานกับ Vendor หรือทีม Dev เมื่อพบปัญหาซับซ้อน

5. Support CTO โดยตรง

6. จัดทำรายงาน (Report / Dashboard) จาก CRM ตามความต้องการของ CTO

7. Monitor ระบบ CRM และ Integration กับ Tools อื่น ๆ (เช่น ERP, Chat, Call Center, Marketing Platform)

8. รวบรวม Feedback จาก User เพื่อส่งต่อ CTO และทีม Dev

9. Training & Knowledge Sharing

10. อบรมทีมงานภายในเกี่ยวกับการใช้งานระบบ CRM

11. เขียนคู่มือ/How-to/FAQ สำหรับ User

12. System Improvement

13. ร่วมมือกับ CTO ออกแบบ Workflow และ Automation ใน CRM

14. เสนอแนวทางแก้ไข/ปรับปรุงระบบจากมุมมองผู้ใช้งานจริง

Qualifications / คุณสมบัติ

• ปริญญาตรี สาขา IT, MIS, Business Administration หรือสาขาที่เกี่ยวข้อง
• มีประสบการณ์ด้าน CRM (Salesforce, Zoho, HubSpot, Bitrix24, Zoho Desk ฯลฯ) อย่างน้อย 1–2 ปี
• มีความรู้พื้นฐานด้าน IT Support / Helpdesk / Data Management
• เข้าใจการทำงานของทีม Sales, Marketing, Customer Service
• มีทักษะการสื่อสารที่ดี และสามารถอธิบายเทคนิคให้ User เข้าใจง่าย
• หากมีทักษะ SQL, API, หรือ Automation Workflow จะพิจารณาเป็นพิเศษ

Soft Skills / ทักษะด้านบุคลิกภาพ

• Problem-solving mindset
• Multitasking & Time Management
• Teamwork และสามารถทำงานร่วมกับหลายฝ่ายได้ดี
• Attention to detail

What We Offer / สิ่งที่คุณจะได้รับ

• โอกาสทำงานใกล้ชิดกับ CTO เรียนรู้การพัฒนาระบบระดับองค์กร
• Career Path สู่วงการ System Analyst / Product Manager / CRM Specialist
• ค่าตอบแทน + โบนัสตามผลงาน
• Hybrid Work (แล้วแต่บริษัทกำหนด)

คุณสมบัติ (Qualifications)

• วุฒิการศึกษาระดับปริญญาตรี สาขาเทคโนโลยีสารสนเทศ (IT) หรือสาขาที่เกี่ยวข้อง
• มีความสามารถในการสื่อสารและให้คำแนะนำแก่ผู้ใช้งาน
• มีทักษะในการเรียนรู้สิ่งใหม่ๆและแก้ปัญหาเฉพาะหน้า
• มีความอดทนและสามารถทำงานภายใต้แรงกดดันได้ดี
• มีความสามารถในการบริหารจัดการเวลาและทำงานเป็นทีม

หน้าที่รับผิดชอบ (Responsibilities)

• ดูแลและติดตั้ง ระบบการสื่อสาร ทั้งหมดรวมถึง E-mail, ระบบ Network และ Internet ทั้งหมด
• วิเคราะห์ ติดตั้ง และแก้ปัญหาระบบคอมพิวเตอร์ PC/Laptop/Notebook ได้
• แนะนำการใช้งานและดูแลเครื่องคอมพิวเตอร์ -ติดตั้งอุปกรณ์คอมพิวเตอร์ อุปกรณ์ต่อพ่วงต่างๆ ให้กับผู้ใช้งานได้
• ติดตั้ง ดูแล แก้ปัญหาการใช้งานระบบเครือข่าย LAN ภายในองค์กร
• ติดตั้งโปรแกรมการใช้งานพื้นฐานได้ เช่น Windows , Microsoft Office , Office 365
• Upgrade Software ที่เกี่ยวข้องกับเครื่องคอมพิวเตอร์และอุปกรณ์ต่างๆ
• ดูแล ซ่อมบำรุงรักษาเครื่องคอมพิวเตอร์และอุปกรณ์ต่อพ่วงต่างๆ
• จัดทำข้อมูลการใช้งาน การส่งซ่อม หรือข้อมูลต่างๆ ที่จำเป็นต่อการบริหารงานทางด้าน IT

Job Title: IT Support

Location : Reignwood Park (Lamlukka Khlong 11-Pathumtani)

Job Responsibilities:

1. IT Operations Management

• Monitor and maintain daily IT operations, ensuring system performance and reliability.
• Perform routine system updates, backups, and maintenance to ensure data integrity and security.
• Manage IT assets, including hardware, software, and licenses.

2. User Support and Troubleshooting

• Provide first-line technical support to users for hardware, software, and network issues.
• Respond to IT service requests and incidents promptly, ensuring minimal disruption to operations.
• Offer remote and on-site support to resolve user issues efficiently.

3. System and Network Support

• Assist with the setup, configuration, and maintenance of servers, networks, and security systems.
• Monitor network performance and assist with troubleshooting connectivity issues.
• Ensure system security by managing firewalls, antivirus, and regular security updates.

4. Collaboration and Training

• Work closely with other departments to understand their IT needs and provide tailored support.
• Conduct basic IT training sessions for staff to improve digital literacy and efficiency.
• Coordinate with external vendors for IT equipment purchases, repairs, and upgrades.

Candidate Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• At least 3 years of experience in IT support or IT operations.
• Strong technical knowledge of Windows, macOS, networking, and troubleshooting hardware/software issues.
• Familiarity with IT service management tools.
• Basic understanding of networking protocols, firewalls, and security tools.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills with the ability to explain technical issues to non-technical users.
• Ability to work independently and manage multiple support requests simultaneously.

What we offer

At Reignwood Holding Co., Ltd.', we are committed to providing our employees with a supportive and enriching work environment. In addition to a competitive salary, we offer a range of benefits, including:

• Employee-rate dormitory with full facilities and shuttle bus service
• Comprehensive health insurance coverage
• Generous holiday entitlement
• Opportunities for career development and training
• A collaborative and inclusive company culture

หน้าที่ความรับผิดชอบ

• รับสายโทรศัพท์ ให้ข้อมูลการรับบริการและการใช้งานระบบ
• รับแจ้งปัญหาการให้บริการของศูนย์บริการและศูนย์แรกรับ
• ประสานงานและแก้ไขปัญหากับหน่วยงานที่เกี่ยวข้อง
• ให้การสนับสนุนด้านการรับแจ้งปัญหาด้านต่างๆภายในองค์กร
• จัดทำรายงานสรุปปัญหา และวิธีการแก้ไข การให้บริการศูนย์บริการ ศูนย์แรกรับ และผู้ใช้บริการทั่วไป
• งานอื่นๆ ที่เกี่ยวข้องตามที่ได้รับมอบหมาย

คุณสมบัติ

• ระดับการศึกษา ปวช. ขึ้นไป ไม่จำกัดสาขาวิชา
• สามารถทำงานเป็นกะได้ และทำงาน 6 วันต่อสัปดาห์
• มีทักษะการทำงาน Microsoft Office
• สามารถสื่อสารภาษาอังกฤษ หรือ ภาษาพม่า หรือ ภาษากัมพูชา หรือ ภาษาเวียดนาม ได้
• สังกัดบริษัท : กิจการร่วมค้า ฟิวเจอร์ สกาย
• สถานที่ทำงาน : อาคารสกายไนน์ เซ็นเตอร์

Role: IT Help Desk Support (L1)

Location: BTS
Ploenchit

Job Type: Permanent

Roles & Responsibilities:

First-Line Technical Support

• Provide initial troubleshooting for hardware and software issues.
• Resolve minor software bugs and hardware glitches (e.g., system freezes, printer issues, connectivity problems).
• Escalate unresolved issues to L2/L3 support as needed.

Service Desk Operations

• Respond to user queries via phone, email, and ticketing systems.
• Log, track, and manage incidents and service requests from initiation to resolution.
• Ensure timely and professional communication with end-users.

IT Hardware & Software Support

• Install, configure, and maintain
• PCs, laptops, mobile phones
• Printers, copiers, attendance machines
• Network devices (switches, access points)
• UPS systems
• Support Windows OS, standard application software, and mobile platforms.

Helpdesk Management

• Monitor and manage daily helpdesk operations.
• Maintain documentation of issues, resolutions, and user interactions.
• Ensure SLAs and response times are met.

Vendor & Remote Team Coordination

• Liaise with hardware service providers for repairs and replacements.
• Coordinate with remote L2/L3 support teams in Thailand and India for escalated issues.

IT Asset & Inventory Management

• Maintain accurate records of IT assets.
• Track hardware/software inventory and manage asset lifecycle.

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.

We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

About the Role:

We are seeking a dynamic and experienced Team Lead to oversee a team of 4-5 analysts within our People Help Desk (PHD) function. This role is pivotal as the first line of contact for our People Team, ensuring that employee queries are handled efficiently, empathetically, and with a focus on continuous improvement and operational excellence.

The ideal candidate will possess strong leadership skills, a proven ability to develop team capabilities, a continuous improvement mindset, and the ability to manage and motivate a high-volume operational team. The successful candidate will demonstrate strong analytical thinking, proactive problem-solving, and the ability to communicate with clarity and context.

Key Responsibilities:

As a Team Lead – People Helpdesk,

• You will oversee a team of analysts responsible for delivering timely, accurate, and empathetic support to employees across the organization.
• You will ensure operational excellence by prioritizing and allocating tasks, monitoring levels, and using data to drive continuous improvement in helpdesk processes.
• Build strong relationships with stakeholders and act as the primary escalation point for complex queries and partner with other People Team functions to resolve issues and implement enhancements.
• You will support in coaching and developing your team, fostering a high-performance culture focused on growth, accountability, and collaboration.
• You will maintain and update standard operating procedures, lead or contribute to strategic projects, and ensure clear communication of process changes and project outcomes.
• You will also play an active role in People Team events and cross-functional initiatives, representing the helpdesk and driving a positive, inclusive team environment.

Qualifications:

• Degree from an accredited university and/or equivalent experience in a leadership role, preferably within a help desk or customer service environment.
• Minimum 4 years of relevant experience in HR/People Service delivery, with proven management experience.
• Excellent critical thinking and problem-solving abilities to resolve Employee/People-related issues.
• Experience in process improvement and leveraging project management methodologies.
• Empathetic, customer-first approach to employee interactions and conflict resolution.
• Ability to manage and motivate a team performing operational tasks.

It is a plus if you have the following skillsets:

• Experience with HR systems and ticketing software, Workday and Zendesk.
• In-depth knowledge of HR Processes and service operations, for HR/People Teams.
• Familiarity with data management and reporting tools.
• An international outlook and experience working in a multicultural environment.

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Working Location:
Nissan Office, Bangna-Trad KM.32, Samut Prakan, Thailand

Job description

• Dealer support activities for dealer order processing
• Dealer call Center activity: Providing parts information to dealer
• Dealer operation support activites: Buy Back, recomendation lists, new dealer opening, contact windows to DLRs, orthers related

Qualification

• Bachelor's or Master's Degree in a relevant field.
• Experience of aftersales dealer management (having experience in automotive business will be advantage)
• Customer / Call center management
• Computer Skills: MS office
• Analysis thinking,problem solving skills
• Customer Services knowledge
• spare part knowledge
• Dealer Operations spare part knowledge
• Logistics knowledge

If you interested in this job role please prepare your updated resume stating working experience, current salary and expected salary then click
"Apply now" "Only shortlisted candidate will be contacted for an interview"

Find and search more jobs on
Nissan Global Career Site

For more information about Nissan's products, services and commitment to sustainable mobility, visit nissan- You can also follow us on Facebook, Instagram, Twitter and LinkedIn and see all our latest videos on YouTube.

Why Nissan?

You will definitely get the right answers why you should join us through watching the video on Youtube.

NISSAN LEASING (THAILAND) CO., LTD.

3 Rajanakarn Building, 26th Floor, South Sathorn Road,

Yannawa, Sathorn, Bangkok 10120

Visit us

Working Location: Nissan Office, Bangna-Trad KM.32, Samut Prakan, Thailand

Job description

• Dealer support activities for dealer order processing
• Dealer call Center activity: Providing parts information to dealer
• Dealer operation support activites: Buy Back, recomendation lists, new dealer opening, contact windows to DLRs, orthers related

Qualification

• Bachelor's or Master's Degree in a relevant field.
• Experience of aftersales dealer management (having experience in automotive business will be advantage)
• Customer / Call center management
• Computer Skills: MS office
• Analysis thinking,problem solving skills
• Customer Services knowledge
• spare part knowledge
• Dealer Operations spare part knowledge
• Logistics knowledge

If you interested in this job role please prepare your updated resume stating working experience, current salary and expected salary then click "Apply now" "Only shortlisted candidate will be contacted for an interview"

Find and search more jobs on Nissan Global Career Site

For more information about Nissan's products, services and commitment to sustainable mobility, visit nissan- You can also follow us on Facebook, Instagram, Twitter and LinkedIn and see all our latest videos on YouTube.

Giant Pumpkin is an innovative and highly collaborative startup based in Bangkok, Thailand. We partner with globally recognized brands in the hospitality, Quick Service Restaurant (QSR), and retail sectors across Southeast Asia. Our mission is to create smarter in-store experiences through cutting-edge digital signage, audience analytics, music streaming, and other media solutions that transform retail environments.

• Entrepreneurial Spirit: We encourage out-of-the-box thinking and creative problem-solving.
• Dynamic Team: Join a young, fun, internationally-minded, and highly collaborative team that thrives on challenges.
• Flexible Work Environment: Our office is centrally based in Bangkok city.
• Growth & Stability: We are a growing company, having successfully completed our second round of investment.
• Autonomy & Support: We value accountability, providing you with the freedom and tools necessary to drive your success.

We're looking for an experienced and highly technical Technical Support Specialist to join our team. In this non-people management role, you'll be the primary point of contact for our most complex customer inquiries, providing expert technical support for our digital signage solutions. You'll be the go-to person for troubleshooting, problem-solving, and ensuring our customers have a seamless experience.

• Advanced Troubleshooting: Diagnose and resolve complex technical issues related to digital signage software, hardware, networking, and content management systems. This includes working with APIs, debugging code, and analyzing system logs.
• Customer Advocacy: Act as a technical liaison between the customer and our internal engineering and product development teams, translating customer feedback and issues into actionable insights for product improvement.
• Knowledge Management: Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides to empower both customers and internal support staff.
• Escalation Management: Manage the end-to-end escalation process for high-priority technical issues, ensuring timely resolution and clear communication with all stakeholders.
• Product Expertise: Become a subject matter expert on all aspects of our digital signage and music streaming platforms and technologies, from installation and configuration to advanced features and integrations.
• Training & Mentorship: Provide technical guidance and training to other support team members, acting as a resource for their professional development.

This role has specific requirements as prerequisites to move to interview stage. Please check the requirements below so that you understand which are mandatory and which are nice to have. Only applicants who meet all mandatory requirements, will be considered for interview.

*This is not a role for digital marketers, marketing support, non technically minded customer support professionals or people who do not meet the mandatory requirements below.*

• Language (mandatory): This role requires a native Thai speaker with a near native level of English language ability. Please do not apply for the role, unless you meet this requirement.
• Experience: A minimum of 4 years of experience in a technical customer support or similar role, with at least 2 years ideally in the digital signage or AV/IT industry. We will consider people with less years experience who have a strong background in technical customer support.
• Thailand Based (mandatory): This is not a role that supports working visas or sponsorship. Applicants must already be living and working in Thailand, and have unrestricted rights to work without needing visas or work permits.
• Technical Skills: Strong understanding of digital signage players, networking protocols (TCP/IP, DNS, DHCP), cloud-based software (SaaS), and APIs. Proficiency with various operating systems (Windows, Linux, Android), AV and hardware components. Experience with content management systems is a plus. We will consider applicants who may not meet all of these technical requirements, if they possess a strong background in technical customer support. The candidate may be required to go onsite with customers from time to time.
• Problem-Solving (mandatory): Excellent analytical and problem-solving skills with a keen attention to detail.
• Communication (mandatory): Exceptional written and verbal communication skills, with the ability to explain complex technical concepts in a simplified way.
• Customer Focus (mandatory): A passion for delivering outstanding customer service and a proven track record of managing difficult customer situations effectively.

• Work-Life Balance: Whilst our core office hours are Monday - Friday 9-6, our customers are local and globally based, so this role after training will become a shift pattern role, so if you are not a 9-6 person, this role may be perfect for you.
• Hybrid Working: For the first 3 months the role is office based, with opportunity to work from home two days a week based on performance and department need.
• Performance Bonuses: We reward performance and this role is eligible for an annual performance related bonus.
• Generous Leave: 12 days paid annual leave in your first year increasing by one day for each year of service, plus a generous public holiday leave allowance each year.
• Dynamic Environment: A fun and highly collaborative startup culture that offers significant opportunities to hone your technology skills and creativity.
• Future Leadership Potential: This role is a non management role initially, but for the right person it has potential to become a future people management position.