27 Hospitality jobs in Thailand

**Job Purposes**:
Provide service, and build relationship with customers in branch following the standard to satisfy customers

**Key Roles and Responsibilities**:

- Provide service, advice, and problem solving for customers in branch to satisfy customers
- Coordinate with internal and external branch to provide customer service effectively
- Perform along with department operations, such as payment service and gift card distribution to satisfy customer needs
- Keep up to date with information about sales promotion to provide information to customers accurately
- Maintain equipment and facilities around customer service counter to be in good condition and ready for use

**Qualifications**:

- Bachelor’s Degree in related field
- Minimum of 0-3 years of responsible experience in related field
- Have English communication skills
- Have good personality and dress politely
- Be responsible and patient
- Have communications skills
- Be clever and able to solve problems immediately
- Have service mind and good human relations

**Additional Information**:

The Customer Service Officer (Supply Chain Management) is responsible for supporting our business growth consistently, who primary responsibilities to interact with customer to provide and process information in response to inquiries, concern and requests about product and service.

The Customer Service Officer (Supply Chain Management) will handle with export customers sales order fulfillment process effectively, and co-ordinate with overseas sales team and internal supply chain team in order to process orders smoothly and precisely.

Core Responsibilities:

- SAP order processing (create s/o, update ETD/ETA plan (base on customer requirement)) and CAF process (if any).
- Check available stock, production planning, QC status and problem solving.
- Check and confirm vessel schedule to 3rd party service/forwarding agent.
- Propose/update shipment status/plan to customer and concern parties with follow up.
- Co-ordinate with internal/external party to follow up shipment plan/revise SAP order (if any).
- Process and collect all export shipping document to customers, bank (in term of L/C).
- Handle complaints, provide appropriate solutions and alternatives within the time and follow up to ensure resolution.
- Manage and handle data analysis and report.
- Execute ad-hoc assignments as requested.
- Bachelor's Degree or higher in Business Management, Engineering, Supply Chain, Logistics and/or any related fields.
- Proven 2 years’ experience in customer service process management.
- Strong knowledge and skills in Microsoft Office software and experience in SAP system would be an advantage.
- Advanced in Microsoft Excel program with strong Macro and Power BI analytical skill.
- Ability to lead projects, drive for results and business savvy. Can work independently or with mínimal supervision.
- Service orientated with customer focus, stress resistant, innovative and able to resolve issues in an efficient and logical manner.
- Resourcefulness in problems-solving and well-organized.
- Strong communication, cooperation and interpersonal skills.
- Self-motivated with can do attitude.
- Proficient in Thai and English.

LI-SW1

Relocation Available:
No

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and more than 350+ industry awards

What is your mission?
- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?
- Preferably with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Possesses strong time management skills and is motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
- Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

บริษัท:

- Mahaphant Fibre-Cement PCL.
- รายละเอียดงาน:

- Coordinate shipping and preparing documents for export processing and other certificates used for export and must be done in timely and accurate manner.
- Correspond with customers on all inquiries and requirements in order to get job done efficiently.
- Coordinate with local customers and overseas customers in order to ensure smooth operation to all parties.
- Ensure proper communication between all related parties.
- Assist customers whenever is requested within the company rules and policy.
- Perform other duties as assigned by supervisor or manager.
- อัตรา:

- 2 ตำแหน่ง
- เงินเดือน:

- ไม่ระบุ บาท
- สถานที่ปฏิบัติงาน:

- 2426/3 อาคารมหพันธ์ ถนนเจริญกรุง
- จังหวัด:

- กรุงเทพมหานคร
- เขต:

- บางคอแหลม, ยานนาวา, สาธร
- คุณสมบัติผู้สมัครงาน:

- 1. Male/Female age not over 30 years old.
- 2. Bachelor's Degree in Business Administration, Economics, Statistics, International Trade, Business English or related field.
- 3. 1 year experience in Customer Service function.
- 4. Good command both spoken and written English.
- 5. SAP background will be a plus.
- รายละเอียดบริษัท:

- Mahaphant Fibre-Cement PCL
- Mahaphant has led the way in the roofing and walling industry with its creative flares and pioneering spirits that have made the company an industry leader. Mahaphant's creations are a work of artistry that is accepted by international standards. Innovation produces the most aesthetic products for worldwide market. Under our "Green Policy", we utilize fiber technology, cement and concrete and recyclable materials in our production procedures in order to preserve natural resources, the environment and energy sources, as well as reduce pollution
- สวัสดิการ:

- 1. Medical Treatment and Life Insurance
- 2. Uniform
- 3. Service Year Reward 5,10,15,20 years
- 4. Provident Fund
- 5. Company Bus (Factory)
- 6. Emergency Loan
- 7. Bonus twice a year
- 8. etc.,
- วิธีการสมัครงาน:
- ติดต่อ:

- คุณรุ่งแสง (Recruitment Section)

**Mahaphant Fibre-Cement PCL.**
2426/3 อาคารมหพันธ์ ถนนเจริญกรุง แขวงบางคอแหลม เขตบางคอแหลม กรุงเทพมหานคร 10120

Promptly responding to customers' inquiries in customer service platforms (information about products and services)
- Assisting customers' issues concerning the company's products and services and any relevant issues
- Supporting, Communicating and coordinating with colleagues as necessary

**Working**: 5 days/week (flexible on working hours)

ประกันสังคม,ค่าล่วงเวลา

ปริญญาตรี

ไม่ระบุ

Good command of English and Thai writing and speaking

Service mind

Communication skills

ให้บริการยานพาหนะสาธารณะขนาดเล็ก เพื่ออำนวยความสะดวกในการเดินทาง

The success of AVC rests upon the quality and integrity of our brand. The role of the Customer Services Supervisor is to handle key issues around Owner Relations and, summarized as follows:

- Owner Relations_: ensure customer complaints are addressed in a timely and conclusive manner. This includes all complaints relating to Club Points Ownerships, issues involving regulatory agency such as Consumer Protection Board matters, issues involving arbitration, local courts and other sensitive issues as deemed appropriate by AVC functional heads. The Customer Services Manager will execute both reactive and proactive strategies in conjunction with the Marketing, Sales and Club Services departments to address Guests and Club Points Owners’ complaints.
- Resolutions_: As directed by Senior Customer Services Manager& Assistant Customer Services Manager will assist in the review of (1) marketing material directed to consumers at large, including contest entry slips, direct mail pieces and Owner Referral material. Administration of submissions to various jurisdictions as required; and (2) sales collateral used at sales preview galleries, including Disclosure Statement, T-Sheet, Owner’s Acknowledgement, Wall Boards, etc.

Native language proficiency in Cantonese-Mandarin-English is a key requirement for success in this role. Additional proficiency in Chinese will be highly regarded.

**Key Responsibilities**:

- Assist to manage the day-to-day operations of the Resolutions department. This includes hiring, training and performance reviews for Customer Service staff; review of consumer correspondence; interfacing with Legal, Sales, Club Services, Regulators, Club Points Owners and consumers as necessary; and coordinating efforts across division lines as required. (50%)
- Represent AVC in arbitration, mediation and local court cases. Prepare accurate and comprehensive documentation supporting AVC’s position. (10%)
- Prepare comprehensive monthly reports focusing on key issues of concern. Identify repetitive issues and address with appropriate management personnel. (10%)
- Review sales and marketing material directed to the consumer at large. Coordinate feedback with sales and marketing as necessary. (15%)
- Establish proactive relationships with regulatory agencies and public forums to ensure AVC are viewed in a positive light within the community. (5%)
- Special projects as assigned. (10%)

**Qualifications**:
**Education/Experience**:
1 - 3 years related education and training or equivalent combination of education and experience.

**Skills/Abilities**:

- Communication skills: Ability to read and analyze and interpret the most complex documents. Ability to respond effectively to sensitive inquires and complaints.
- Ability to use Microsoft Word and Excel.
- Strong problem solving skills as it relates to consumer communications, evaluating sale documents on complex issues and finding creative solutions.
- Ability to work effectively across division lines at all levels of the organization.
- Ability to interface with external parties including regulators and private solicitors.
- Strong negotiating skills.
- Self motivated with strong organizational skills. Ability to work in a multi task, multi function environment managing priorities effectively.

Company Description

The Minor Food is one of Asia's largest casual dining and quick-service restaurant companies. We are aggressively accelerating the business growth in both domestic and global market.

Our number of restaurants exceeding 1,600 in 21 countries under The Pizza Company, Swensen's, Sizzler, Dairy Queen, Burger King, Basil Thai Kitchen, The Coffee Club, Ribs and Rumps, Riverside, Penang Street, and Poulet.

To ensure the availability and reliability of its key raw materials, Minor Food has two manufacturing plants which produce high quality, specialized cheeses and ice cream for Thai and international markets. Minor Dairy Limited and Minor Cheese Limited were founded in 1991 with manufacturing facilities in Nakornratchasima province.
- Minor Dairy Limited
MDL produces a variety of premium ice cream products and toppings for food brands under Minor Food such as Swensen's, Dairy Queen and Burger King, as well as supplying the same quality ingredients to leading customers outside the group
- Produces a wide range of cheeses and cheese blends including mozzarella, cheddar, string cheese, Parmesan, mascarpone, cream cheese and sour cream. MDL is not only a key supplier to various restaurant operations of its parent, Minor Food, but is also a major supplier to companies in the Thai and regional food services sector.

**Job Description**:
**Job Purpose***:
To co-ordinate & well-plan of selling company’s product both internal & external customers and make sure that the products can definitely meet customer needs with 100 % customer satisfaction following within the business development department & company policy.

**Main Responsibilities**:

- Act as a leader in Operations, sales and business development to ensure that products and new product samples meet customer needs and increase customer satisfaction.
- Ensure that the NPD process is proper and prepare samples according to the NPD procedures to gain internal customers’ confidence
- Take care of export customers and expand export sales
- Generate new product ideas and expand internal sales
- Build strong relationship with all key stakeholders
- Conduct marketing research as well as analyse and predict demand and market price trends
- Plan, Monitor, and control overall performance, in order to achieve the department’s goals required by regulatory & company policies
- Encourage subordinates in the department effectively
- Ensure that subordinates have knowledge and understanding of the capabilities that are crucial to the organization’s success
- Responsibility to check & follow P.O. (Purchasing order) from customers.

**Qualifications**:
Qualifications:

- Robust sales analysis capabilities
- Initiatives in response to customer demand and keep pace with market trends
- Ability to communicate in English
- Strong Leadership
- Great computer and problem solving skills
- Ability to drive and travel between Bangkok and Nakornratchasima a few time a week
- Excellent interpersonal skills and high creativity

Education:

- Bachelor's degree or higher in Marketing Food Science. Food Technology or related

Experience:

- More than 10 years experienced in the management of customer service or Sales and business development in the food industry

Additional Information

We are a diverse group of down-to-earth, straightforward and very result-oriented people with a vision. To be a Global Operator of Multiple Food Brands with the objective of providing 100% Satisfaction to all stakeholders.

We also share an inspiring organization culture: Driving to Unlock the Impossibilities. This culture is the foundation in everything we do here. If you are a highly motivated, extremely organized business executive with a successful track record in driving sales, and are looking for an opportunity to play a key role for an exciting company that will reward you for your dedication, then Minor Food is right for you

**Job Description Summary**
All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Owns/influences budgets and operating plans. The role is guided by operating policy. Works with cross functional teams. The role has autonomy within the operational area or a segment within a larger business unit. The role may have a major impact on a small business unit or Family within a Function or P&L. High levels of evaluative judgment and operational acumen are required to achieve outcomes. This role is expected to provide techno commercial solution to customer issues and as well act as customer focal point from OEM standpoint.
**Job Description**
**Company Overview:**
Are you ready to see your career take flight? At GE Aerospace, we believe the world works better when it flies. We are a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen.
**Site Overview:**
GE Aerospace engines power a diverse range of commercial aircraft. Through strategic partnerships, we drive innovation and support the growth of aviation across Asia Pacific. The future of flight in Asia Pacific is filled with the most promising innovations and new possibilities. GE Aerospace stands at the forefront of these advancements. For more than 40 years, GE Aerospace has been a trusted partner to the commercial aviation sector in Asia Pacific.
**Role Overview:**
+ Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
+ Developing expertise in own function. May include roles that are experts in their discipline, providing professional or thought leadership . Influences policy and ensures delivery within area of responsibility, linking with other parts of the organization.
+ Interprets internal and external business challenges and recommends best practices to improve products, processes or services. Utilizes understanding of industry trends to inform decision making process.
+ Leads others to find creative solutions within complex manufacturing processes with technical variety and/or interdependent production cycles. Employs sophisticated operational/product management, manufacturing or engineering techniques. Interaction with adjacent functions needed to solve issues. Has the ability to evaluate quality of information received and questions conflicting data for analysis. Uses multiple internal and external resources outside of own function to help arrive at a decision.
+ May lead functional teams or projects with moderate resource requirements, risk, and/or complexity. Presents business or technical discipline solutions to leaders. Communicates complex messages and negotiates mainly internally with others to adopt a different point of view. Influences peers to take action and may negotiate with external partners, vendors, or customers.
+ Leads customer team for providing amicable solution for customer issues, balanced on technical and commercial aligned with existing contract with customers.
**Ideal Candidate:**
The ideal candidate is a passionate advocate for customer success, with a deep commitment to delivering exceptional outcomes in the aviation industry. They possess strong influencing skills, leveraging storytelling to inspire and align stakeholders, and demonstrate commercial acumen through effective negotiation and problem-solving. With experience in customer-facing roles, they excel at building trusting relationships and leading teams to rally around customer needs, ensuring a customer-driven mindset is at the forefront of every action.
**Required Qualifications**
+ Bachelor's degree from an accredited university or college.
+ This role requires overall more than 15 years of experiences , more than 5 years of experience in the Services & Customer Service Management of an Aerospace related industry
**Preferred Qualifications**
+ Quick learner, strategically prioritizes work, committed
+ Strong communicator, decision-maker, collaborative
+ analytical-minded, challenges existing processes, critical thinker
At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.
**Additional Information**
**Relocation Assistance Provided:** No
#LI-Remote - This is a remote position
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
**Responsibilities:**
+ Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
+ Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
+ Conduct necessary analyses to address client needs
+ Communicate resolutions to clients
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ Previous relevant experience preferred
+ Experience in customer service
+ Proven investigative, analytical and risk management skills
+ Demonstrated ability to present concepts and influence/lead change
+ Consistently demonstrate clear and concise written and verbal communication
+ Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
**Education:**
+ Bachelor's degree/University degree or equivalent experience
---
**Job Family Group:**
Customer Service
---
**Job Family:**
Institutional Customer Service
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.