22 Hospitality Staff jobs in Thailand
Key Account Executive - Bd Workplace & Hospitality
Suntory PepsiCo Beverage (Thailand)
Posted today
Job Viewed
Job Description
Create/implement marketing and promotion campaign.
Implement the pricing strategy/policy/discounts.
Business Expansion / Business Development.
Seek opportunity to gain new potential customers across On-premise channel both restaurants, fine dinning, hotel, lodging and transportation which this role need to acquire and win these customers to increase share and volume in OP.
Job Responsibilities.
To work on new business expansion plan with profitable deal and to coordinate with cross functional team for new account acquisition process and leverage PepsiCo properties to build profitable deal.
To plan on post-mix machine with efficient usage and work with MEM to ensure smooth conversion of new customers.
To work with legal team to develop contract and complete the process of signing on time.
To take care of new customer at least 6 months per assigned in order to ensure PepsiCo can deliver service to customer per committing during pitching and ensure smooth transition to KAM/KAE.
Skills and Experience.
Bachelor s Degree required.
Minimum of 4 years experience on Key account management. Experience with Food service would be an asset.
Strong decision-making, communication, negotiation and presentation skills.
New business development experience would be a plus.
Good communication (Thai & English).
**Job skills required**: Management, English, Negotiation, Thai
Implement the pricing strategy/policy/discounts.
Business Expansion / Business Development.
Seek opportunity to gain new potential customers across On-premise channel both restaurants, fine dinning, hotel, lodging and transportation which this role need to acquire and win these customers to increase share and volume in OP.
Job Responsibilities.
To work on new business expansion plan with profitable deal and to coordinate with cross functional team for new account acquisition process and leverage PepsiCo properties to build profitable deal.
To plan on post-mix machine with efficient usage and work with MEM to ensure smooth conversion of new customers.
To work with legal team to develop contract and complete the process of signing on time.
To take care of new customer at least 6 months per assigned in order to ensure PepsiCo can deliver service to customer per committing during pitching and ensure smooth transition to KAM/KAE.
Skills and Experience.
Bachelor s Degree required.
Minimum of 4 years experience on Key account management. Experience with Food service would be an asset.
Strong decision-making, communication, negotiation and presentation skills.
New business development experience would be a plus.
Good communication (Thai & English).
**Job skills required**: Management, English, Negotiation, Thai
This advertiser has chosen not to accept applicants from your region.
0
Guest Services Assistant - Phuket
บริษัท ไทยแอร์เอเชีย จำกัด
Posted today
Job Viewed
Job Description
วันนี้
- คุณสมบัติพื้นฐาน
- งานประจำ- 0 - 3 ปี- ภูเก็ต- ปริญญาตรี- สามารถเจรจาต่อรองได้- หน้าที่และความรับผิดชอบ
- Checking documentation: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass
- Tagging luggage and carry on inspection, referred to Teams & Conditions
- Boarding guest to the aircraft
- Deplaning guest from the aircraft
- Providing assistance to guest if any special need: wheelchair, NTL, etc.
- Responsible for ensuring Guest Service operations are conducted in accordance with applicable regulations, compliance with Civil Aviation Authority of Thailand requirements and standards of Thai AirAsia
- Handling documents: GD, crew sign, collecting departure and arrival immigration card
- คุณสมบัติ
- Bachelor's Degree in any filed with customer service or ground service experience
- Experience in working as Guest Service, Ground Service, Customer Service in Airline Industry is advantageous
- Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment
- Proficient in oral and written English and Thai or local language where staff is located
- Possess good interpersonal and communication skills with TOEIC scores above 600 is advantageous
- Have clear Criminal Record result Report verified by Royal Police Clearance Office
- Able to work on shift with flexible hours
ดูคุณสมบัติเพิ่มเติม
- สวัสดิการ
- Life insurance(ประกันชีวิต)
- กองทุนสำรองเลี้ยงชีพ
- การฝึกอบรมและพัฒนาพนักงาน
- ประกันสังคม
- ประกันสุขภาพ
- เครื่องแบบพนักงาน, ชุดยูนิฟอร์ม
ดูสวัสดิการเพิ่มเติม
- คุณสมบัติพื้นฐาน
- งานประจำ- 0 - 3 ปี- ภูเก็ต- ปริญญาตรี- สามารถเจรจาต่อรองได้- หน้าที่และความรับผิดชอบ
- Checking documentation: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass
- Tagging luggage and carry on inspection, referred to Teams & Conditions
- Boarding guest to the aircraft
- Deplaning guest from the aircraft
- Providing assistance to guest if any special need: wheelchair, NTL, etc.
- Responsible for ensuring Guest Service operations are conducted in accordance with applicable regulations, compliance with Civil Aviation Authority of Thailand requirements and standards of Thai AirAsia
- Handling documents: GD, crew sign, collecting departure and arrival immigration card
- คุณสมบัติ
- Bachelor's Degree in any filed with customer service or ground service experience
- Experience in working as Guest Service, Ground Service, Customer Service in Airline Industry is advantageous
- Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment
- Proficient in oral and written English and Thai or local language where staff is located
- Possess good interpersonal and communication skills with TOEIC scores above 600 is advantageous
- Have clear Criminal Record result Report verified by Royal Police Clearance Office
- Able to work on shift with flexible hours
ดูคุณสมบัติเพิ่มเติม
- สวัสดิการ
- Life insurance(ประกันชีวิต)
- กองทุนสำรองเลี้ยงชีพ
- การฝึกอบรมและพัฒนาพนักงาน
- ประกันสังคม
- ประกันสุขภาพ
- เครื่องแบบพนักงาน, ชุดยูนิฟอร์ม
ดูสวัสดิการเพิ่มเติม
This advertiser has chosen not to accept applicants from your region.
1
Guest Services Assistant (Chiang Mai)
AirAsia
Posted today
Job Viewed
Job Description
**Job Description**:
**Your Responsibilities**
The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.
**Your Duties**
- Checking documentation: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass.
- Tagging luggage and carry on inspection, referred to Teams & Conditions. - Boarding guest to the aircraft.
- Deplaning guest from the aircraft. - Providing assistance to guest if any special need: wheelchair, NTL, etc.
- Ensuring Guest Service operations are conducted in accordance with applicable regulations, compliance with Civil Aviation Authority of Thailand requirements and standards of Thai AirAsia.
- Handling documents: GD, crew sign, collecting departure and arrival immigration card.
**Your Traits**
- Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment
- Proficient in oral and written English and Thai or local language where staff is located
- Possess good interpersonal and communication skills with TOEIC scores above 600 is advantageous
- Able to work on shift.
**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
**Your Responsibilities**
The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.
**Your Duties**
- Checking documentation: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass.
- Tagging luggage and carry on inspection, referred to Teams & Conditions. - Boarding guest to the aircraft.
- Deplaning guest from the aircraft. - Providing assistance to guest if any special need: wheelchair, NTL, etc.
- Ensuring Guest Service operations are conducted in accordance with applicable regulations, compliance with Civil Aviation Authority of Thailand requirements and standards of Thai AirAsia.
- Handling documents: GD, crew sign, collecting departure and arrival immigration card.
**Your Traits**
- Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment
- Proficient in oral and written English and Thai or local language where staff is located
- Possess good interpersonal and communication skills with TOEIC scores above 600 is advantageous
- Able to work on shift.
**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
This advertiser has chosen not to accept applicants from your region.
2
Guest Services Assistant - Hat Yai (3-month
บริษัท ไทยแอร์เอเชีย จำกัด
Posted today
Job Viewed
Job Description
วันนี้
- คุณสมบัติพื้นฐาน
- งานตามสัญญาจ้าง รายเดือน/รายปี- 0 - 3 ปี- สงขลา- ปริญญาตรี- สามารถเจรจาต่อรองได้- หน้าที่และความรับผิดชอบ
**Responsibilities**:
- Boarding Passenger : Documentation check: passport checking (International) and I.D. matching (Domestic), at boarding gate
- Providing information to AOT about flight times, gate changes, delays, and other pertinent information
- Deplaning passenger from the aircraft.
- Providing assistance to passenger if any special need: wheelchair, Not To Land passenger, etc.
- Ensuring Guest Service operations are conducted in accordance with applicable regulations, compliance with Civil Aviation Authority of Thailand requirements and standards of Thai AirAsia.
- Handling documents:(Managing Trip Flight Record ) GD, crew sign Pax Manifest Cargo Manifest
- Submitting flight documents to airport tax, airport flight procedure, immigration, custom and health control
- Checking and reconcile number of boarded passenger for airport tax.
- Issuing Document in case passenger did not receive baggage ( on arrival )
- Other as per GSO assigned
คุณสมบัติ
**Qualifications**:
- Bachelor's Degree in any filed with customer service or ground service experience
- Experience in working as Guest Service, Ground Service, Customer Service in Airline Industry is advantageous
- Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment
- Proficient in oral and written English and Thai or local language where staff is located
- Able to work on shift with flexible hours
- Possess good interpersonal and communication skills with TOEIC scores above 600 is advantageous
ดูคุณสมบัติเพิ่มเติม
- สวัสดิการ
- ประกันสังคม
- เครื่องแบบพนักงาน, ชุดยูนิฟอร์ม
- คุณสมบัติพื้นฐาน
- งานตามสัญญาจ้าง รายเดือน/รายปี- 0 - 3 ปี- สงขลา- ปริญญาตรี- สามารถเจรจาต่อรองได้- หน้าที่และความรับผิดชอบ
**Responsibilities**:
- Boarding Passenger : Documentation check: passport checking (International) and I.D. matching (Domestic), at boarding gate
- Providing information to AOT about flight times, gate changes, delays, and other pertinent information
- Deplaning passenger from the aircraft.
- Providing assistance to passenger if any special need: wheelchair, Not To Land passenger, etc.
- Ensuring Guest Service operations are conducted in accordance with applicable regulations, compliance with Civil Aviation Authority of Thailand requirements and standards of Thai AirAsia.
- Handling documents:(Managing Trip Flight Record ) GD, crew sign Pax Manifest Cargo Manifest
- Submitting flight documents to airport tax, airport flight procedure, immigration, custom and health control
- Checking and reconcile number of boarded passenger for airport tax.
- Issuing Document in case passenger did not receive baggage ( on arrival )
- Other as per GSO assigned
คุณสมบัติ
**Qualifications**:
- Bachelor's Degree in any filed with customer service or ground service experience
- Experience in working as Guest Service, Ground Service, Customer Service in Airline Industry is advantageous
- Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment
- Proficient in oral and written English and Thai or local language where staff is located
- Able to work on shift with flexible hours
- Possess good interpersonal and communication skills with TOEIC scores above 600 is advantageous
ดูคุณสมบัติเพิ่มเติม
- สวัสดิการ
- ประกันสังคม
- เครื่องแบบพนักงาน, ชุดยูนิฟอร์ม
This advertiser has chosen not to accept applicants from your region.
3
Guest Services Assistant (3-month Contract) (Hat
AirAsia
Posted today
Job Viewed
Job Description
**Job Description**:
**Your Responsibilities**
The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.
**Your Duties**
- Checking documentation: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass.
- Tagging luggage and carry on inspection, referred to Teams & Conditions. - Boarding guest to the aircraft.
- Deplaning guest from the aircraft. - Providing assistance to guest if any special need: wheelchair, NTL, etc.
- Ensuring Guest Service operations are conducted in accordance with applicable regulations, compliance with Civil Aviation Authority of Thailand requirements and standards of Thai AirAsia.
- Handling documents: GD, crew sign, collecting departure and arrival immigration card.
**Your Traits**
- Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment
- Proficient in oral and written English and Thai or local language where staff is located
- Possess good interpersonal and communication skills
- Possess good interpersonal and communication skills with TOEIC scores above 600 is advantageous
- Able to work on shift with flexible hour
**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
**Your Responsibilities**
The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.
**Your Duties**
- Checking documentation: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass.
- Tagging luggage and carry on inspection, referred to Teams & Conditions. - Boarding guest to the aircraft.
- Deplaning guest from the aircraft. - Providing assistance to guest if any special need: wheelchair, NTL, etc.
- Ensuring Guest Service operations are conducted in accordance with applicable regulations, compliance with Civil Aviation Authority of Thailand requirements and standards of Thai AirAsia.
- Handling documents: GD, crew sign, collecting departure and arrival immigration card.
**Your Traits**
- Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment
- Proficient in oral and written English and Thai or local language where staff is located
- Possess good interpersonal and communication skills
- Possess good interpersonal and communication skills with TOEIC scores above 600 is advantageous
- Able to work on shift with flexible hour
**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Trainer
Bangkok, Bangkok
Shopee
Posted today
Job Viewed
Job Description
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Analyse customer service staff knowledge/skill/behavior gaps
- Develop, and centralize for all sites CS agents all learning materials inclusion of:
- product knowledge, CS tools, SOPs, hard/soft skills required for onboarding, refresher & change updates and agents’ KPI gaps recovery, mock-ups of real case handling practices & pre/post evaluations, routine quizzes
- Provide Train-the-Trainer sessions for BPO trainers
- Create safe and engaging training experiences that ensure agents receive practical and effective training
- Coordinate and evaluate training conducted by BPO trainers to ensure consistency, accuracy
- Keep track of all training progress and provide reports for stakeholders
- Provide excellent customer service and maintain high standards for all work performed, working on complex requests and high volumes under tight deadlines.
- Collect feedback from audiences in order to continuously improve learning solutions, delivery methods, and materials
- Keep up-to-date with Instructional Design methods and frameworks in designing and developing educational and training programs
**Requirements**:
- Bachelor’s Degree in Instructional Design, Adult Learning or organization development, or similar
- Fluent in Thai and English, both written and spoken
- Passionate about people's development and giving people those ‘light bulb’ moments
- Demonstrable proven experience and success as a Learning Designer, Instructional Designer, or Curriculum Developer (for e-commerce or tech is a plus)
- Proven practical knowledge of facilitation, coaching methodologies, instructional systems design (ISD) frameworks, adult training methodologies, and service soft skill knowledge
- Ability to customize and design training courses to suit audience groups and fulfill expected outcome of training
- Ability to translate complex ideas and information into organized, guided, virtualized resources to enhance learning and self-service experience.
- Ability to deal with ambiguity and complex, matrixed environments with mínimal oversight.
- Learn fast, act fast with strong attention to detail and accuracy
- Good communication and can convey messages expressively and clearly
- Have great stage presence and can handle the most difficult of training situations
- Resilience to work under tight deadlines and under pressure in a fast pace environment
- Proficiency in MS Office or G-Suite including Word, Excel/G-Sheet, and PowerPoint/G-Slide
- Analyse customer service staff knowledge/skill/behavior gaps
- Develop, and centralize for all sites CS agents all learning materials inclusion of:
- product knowledge, CS tools, SOPs, hard/soft skills required for onboarding, refresher & change updates and agents’ KPI gaps recovery, mock-ups of real case handling practices & pre/post evaluations, routine quizzes
- Provide Train-the-Trainer sessions for BPO trainers
- Create safe and engaging training experiences that ensure agents receive practical and effective training
- Coordinate and evaluate training conducted by BPO trainers to ensure consistency, accuracy
- Keep track of all training progress and provide reports for stakeholders
- Provide excellent customer service and maintain high standards for all work performed, working on complex requests and high volumes under tight deadlines.
- Collect feedback from audiences in order to continuously improve learning solutions, delivery methods, and materials
- Keep up-to-date with Instructional Design methods and frameworks in designing and developing educational and training programs
**Requirements**:
- Bachelor’s Degree in Instructional Design, Adult Learning or organization development, or similar
- Fluent in Thai and English, both written and spoken
- Passionate about people's development and giving people those ‘light bulb’ moments
- Demonstrable proven experience and success as a Learning Designer, Instructional Designer, or Curriculum Developer (for e-commerce or tech is a plus)
- Proven practical knowledge of facilitation, coaching methodologies, instructional systems design (ISD) frameworks, adult training methodologies, and service soft skill knowledge
- Ability to customize and design training courses to suit audience groups and fulfill expected outcome of training
- Ability to translate complex ideas and information into organized, guided, virtualized resources to enhance learning and self-service experience.
- Ability to deal with ambiguity and complex, matrixed environments with mínimal oversight.
- Learn fast, act fast with strong attention to detail and accuracy
- Good communication and can convey messages expressively and clearly
- Have great stage presence and can handle the most difficult of training situations
- Resilience to work under tight deadlines and under pressure in a fast pace environment
- Proficiency in MS Office or G-Suite including Word, Excel/G-Sheet, and PowerPoint/G-Slide
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Advisor
BERLITZ Bangkok Limited
Posted today
Job Viewed
Job Description
Handles initial inquiries.
Supports and tracks local marketing activities and promotional events.
Conducts sales activities through enrollment.
Forms and manages groups.
Follows up on unconverted inquiries and inactive customers.
CUSTOMER RETENTION ACTIVITIES.
Maintains positive customer relations and ensures customer satisfaction.
Conducts customer orientations.
Ensure optimal Language Center appearance.
Encourages customer re-enrollments.
Schedules lessons for customers and instructors.
Schedules and conducts student consultations and counseling.
OPERATIONS.
Enters and manages customer information in the company system.
Prepares invoices, collects customer payments and handles other accounting activities.
Prepares reports and required documents.
Manages material inventory.
Maintains correspondence with customers.
**Qualifications**:
Bachelor's degree in any field.
0-2 years of working experience (Fresh Graduate are welcome).
Good Command of English.
Good command of Microsoft Office.
Good Interpersonal Skills.
Fringe Benefit.
Social Security Fund, Health Insurance, Provident Fund, Language Learning Allowance.
**Job skills required**: English
Supports and tracks local marketing activities and promotional events.
Conducts sales activities through enrollment.
Forms and manages groups.
Follows up on unconverted inquiries and inactive customers.
CUSTOMER RETENTION ACTIVITIES.
Maintains positive customer relations and ensures customer satisfaction.
Conducts customer orientations.
Ensure optimal Language Center appearance.
Encourages customer re-enrollments.
Schedules lessons for customers and instructors.
Schedules and conducts student consultations and counseling.
OPERATIONS.
Enters and manages customer information in the company system.
Prepares invoices, collects customer payments and handles other accounting activities.
Prepares reports and required documents.
Manages material inventory.
Maintains correspondence with customers.
**Qualifications**:
Bachelor's degree in any field.
0-2 years of working experience (Fresh Graduate are welcome).
Good Command of English.
Good command of Microsoft Office.
Good Interpersonal Skills.
Fringe Benefit.
Social Security Fund, Health Insurance, Provident Fund, Language Learning Allowance.
**Job skills required**: English
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Analyst (Hybrid)
Bangkok, Bangkok
Citigroup
Posted 3 days ago
Job Viewed
Job Description
The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
**Responsibilities:**
+ Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
+ Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
+ Conduct necessary analyses to address client needs
+ Communicate resolutions to clients
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ Previous relevant experience preferred
+ Experience in customer service
+ Proven investigative, analytical and risk management skills
+ Demonstrated ability to present concepts and influence/lead change
+ Consistently demonstrate clear and concise written and verbal communication
+ Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
**Education:**
+ Bachelor's degree/University degree or equivalent experience
---
**Job Family Group:**
Customer Service
---
**Job Family:**
Institutional Customer Service
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
**Responsibilities:**
+ Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
+ Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
+ Conduct necessary analyses to address client needs
+ Communicate resolutions to clients
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ Previous relevant experience preferred
+ Experience in customer service
+ Proven investigative, analytical and risk management skills
+ Demonstrated ability to present concepts and influence/lead change
+ Consistently demonstrate clear and concise written and verbal communication
+ Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
**Education:**
+ Bachelor's degree/University degree or equivalent experience
---
**Job Family Group:**
Customer Service
---
**Job Family:**
Institutional Customer Service
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Team Lead
Bangkok, Bangkok
Shopee
Posted today
Job Viewed
Job Description
DepartmentOperations
LevelExperienced (Team Lead)
LocationThailand - Bangkok
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Lead and manage customer service team in e-commerce business
- Manage, train and coach team members and monitor their performance to achieve KPIs
- Manage the development and implementation of operational strategies for customer service management
- Ensure that all subordinates are working effectively and follow all technical and company service processes
- Ensure proper notification/ escalation of service activities are followed to ensure smooth operation with sellers
- Handle customer and sellers queries and complaints
- Ensure operation support provided is able to meet service commitment and customer requirement
- Ensure smooth running of daily processes to meet service commitment level
**Requirements**:
- Bachelor's Degree or higher in any related fields
- At least 5 working experiences in managing customer service team
- Good command of written and spoken English
- Excellent communications and inter-personal skills
- Good service mind with the ability to handle customer's complaint and inquiry
- Leadership ability to include demonstrated ability to develop team
LevelExperienced (Team Lead)
LocationThailand - Bangkok
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Lead and manage customer service team in e-commerce business
- Manage, train and coach team members and monitor their performance to achieve KPIs
- Manage the development and implementation of operational strategies for customer service management
- Ensure that all subordinates are working effectively and follow all technical and company service processes
- Ensure proper notification/ escalation of service activities are followed to ensure smooth operation with sellers
- Handle customer and sellers queries and complaints
- Ensure operation support provided is able to meet service commitment and customer requirement
- Ensure smooth running of daily processes to meet service commitment level
**Requirements**:
- Bachelor's Degree or higher in any related fields
- At least 5 working experiences in managing customer service team
- Good command of written and spoken English
- Excellent communications and inter-personal skills
- Good service mind with the ability to handle customer's complaint and inquiry
- Leadership ability to include demonstrated ability to develop team
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Teller/customer Service Officer
Bangkok, Bangkok
United Overseas Bank (Thai) Public Company Limited
Posted today
Job Viewed
Job Description
**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
**About the Department**:
The **Channels & Digitalization** function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers’ banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers’ lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers.
**Responsibilities**:
**Job Requirements**:
**Be a part of UOB Family**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
**About the Department**:
The **Channels & Digitalization** function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers’ banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers’ lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers.
**Responsibilities**:
**Job Requirements**:
**Be a part of UOB Family**:
This advertiser has chosen not to accept applicants from your region.
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