21 Hotel Management jobs in Thailand

AVP, Hotel Property Management

฿1200000 - ฿2400000 Y Frasers Property Management Services (Thailand) Co., Ltd.

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Job Description

We are looking for a great confident candidate who has a passion for success. If you believe you are qualified for this position, please submit your application with a detailed resume in English

Location of work :  One Bangkok (Wireless Road)

Job Purpose:


• To assist Supervisor to strategies and enhance Property Management Workflow and Processes for the FM Function for Hospitality.


• To assist Supervisor to manage Hotel Operator's General Manager and Property Management Team in relation to their commitment to FMPST in Hotel Management Agreement for Property Management through Preventative Maintenance, Capex and Opex planning and execution, Utilities Consumption Management, Corrective Maintenance, Uptime and Downtime of Key Engineering System, Improvement Plan for Engineering Savings etc.


• To manage internal Property Management team to carry out review, assessment, monitoring, follow up and reporting of Preventative Maintenance, Capex and Opex planning and execution, Utilities Consumption Management, Corrective Maintenance, Uptime and Downtime of Key Engineering System, Improvement Plan for Engineering Savings etc. submitted by Hotel Operator's Property Management Team monthly.


• To liaise with Asset Management Team to plan and finalise Capex and Opex items.


• To support Project & Design Mgmt PIC on review on MEP Design for PIP works to ensure efficiency for operation, ease of Maintenance and future replacement.

Property Management Work

To support immediate Supervisor for the following deliverables by the FM Team:

1. Corrective and Preventive Maintenance

  • Monitor and audit MEP system for the property to operate efficiently & effectively, including security, fire safety, emergency evacuation procedures to be aligned with standard regulations.

-Recommend to the Supervisor/hotel engineer any improvement required for MEP system.

  • Monitor, Review, Recommend and Report overall hotel maintenance work to Supervisor for Asset Manager "AM" & Management's approval for New Upgrading work.

  • Monitor, Review, Recommend and Report yearly maintenance schedule program to Supervisor/AM. This is to ensure that the Hotel Management Operator "HMO" is carrying out proper maintenance.

  • To support Supervisor/AM to review Capex and OPEX expenditure.

  • To support Supervisor/AM's communication of the any landlord maintenance plan to hotel team.

  • Review & Recommend HMO proposal for any new or renewal of service maintenance provider contract to Supervisor/AM for the Management's approval.

2. Utilities Consumption and Energy Savings Plan

  • Collect, Review and Report utilities consumption for all properties monthly against Room Occupancies and Revenues.

  • Together with Supervisor & HMO to carry out high level study on energy savings and sustainability initiatives and make relevant recommendations to AM.

  • Together with Supervisor & HMO to understand and trouble shoot any technical issue involving high energy consumption.

-Review & Recommend HMO's proposal for any new or renewal of utilities provider's contract to Supervisor/AM for the Management's approval.

3. CAPEX and OPEX

  • To support AM in reviewing the technical aspect of CAPEX budget (only ID & MEP systems) on a yearly basis between Jan to March.

  • To review HMO's procurement documentation (3 supplier price from approved list of vendors & scope comparison) and recommend to AM for Management's approval.

  • To review Essential CAPEX proposals ( e.g. Lift replacement , Door Lock System) from AM , recommend and seek approval from AM & the Management. To procure Essential CAPEX Works for HMO to supervise replacement work on site. To manage payment of Essential CAPEX Works.

4. Data & Technical Support

  • To support AM & the Management on any ad-hoc request for data & technical information required for their reporting.

  • To support AM on any ad-hoc feasibility study on minor ID & MEP fit-out work (e.g. additional Amenities spaces to existing properties)

5. Project Completion Handover Support

  • To facilitate seamless inspection, defects rectification and handover of project completed from construction team to HMO (e.g. Defect Rectification)

  • To acknowledge Project Handover Document which are reviewed and accepted by HMO.

6. Project Development Co-ordination for Oversea and Domestic Hotel Renovation

  • To support Project & Design PIC to work with AM & HMO to determine and define project MEP renovation scope, estimated cost and target timeline

  • To support Project & Design to review MEP related preliminary development cost estimation

  • To review MEP design based on hotel utilization best practices for efficient & effective operations, future ease of maintenance and replacement - To review MEP system life cycle costing for new replacement submitted by Project Team Designer.

  • To communicate FM and HMO guidelines and standard to the Project Team for Design Considerations.

Qualifications:

  • Bachelor Degree in Mechanical or Electrical Engineer.
  • Min 15 Years in Hospitality Property Management.

  • Competence and experience in Mechanical or Electrical and Sanitary Design and Requirements for proper Access and Maintenance of MEP equipment (Property Management)

  • Knowledge in Local Authority Requirement and Fire Regulations
  • Skills in Microsoft, CAD and Power Point
  • Basic skills in Architecture, Interior Design and Structure Design Works.
  • Skills in Basic Quantity Surveying for MEP Works
  • Fluent in written and spoken English
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Director of Hotel Asset Management

฿1500000 - ฿2500000 Y Private Company

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Job Description

Key Responsibilities

  • Asset Development: Analyze and monitor the operational and financial performance of hotel properties. Develop and implement strategies to optimize revenue and manage costs, ensuring assets achieve maximum profitability. Track and evaluate key performance indicators (KPIs) such as Occupancy, ADR, and RevPAR, benchmarking against competitors. Review and approve Capital Expenditure (Capex) requests for hotel renovations and expansions. Evaluate the long-term potential of hotel assets and recommend management strategies.

  • Market and Business Analysis: Stay updated on market trends in the hotel industry, including supply and demand dynamics. Analyze competitors' sales, marketing, and distribution strategies. Identify and pursue new business opportunities to enhance the value and performance of the company's assets.

  • Contract and Operations Oversight: Ensure full compliance with all hotel management agreements and associated fee structures. Foster strong relationships and coordinate with hotel management teams and key internal and external stakeholders.

Qualifications

  • Education: Bachelor's or Master's degree in a relevant field.

  • Experience: Minimum of 8-12 years of experience in the hospitality business or related asset management roles.

Skills:

  • Strong strategic planning and in-depth knowledge of the hotel industry.

  • Excellent financial analysis skills with the ability to provide effective solutions.

  • Outstanding negotiation and communication skills in both written and spoken English.

  • Proven ability to manage projects successfully within specified timelines and budgets.

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Analyst / Associate / Manager - Hotel Asset Management & Development

฿600000 - ฿1200000 Y Nova Asset Management Co., Ltd.

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Job Description

PRIMARY RESPONSIBILITIES

  • Financial Analysis & Reporting

  • Build and maintain financial models for hotel and resort performance analysis.

  • Analyze profit and loss statements, cash flow, KPIs, and benchmarking data.
  • Assist in the preparation of monthly and quarterly asset management reports for clients.
  • Support investment analysis and feasibility studies for acquisitions or developments.
  • Market Research & Benchmarking

  • Conduct competitive set and market trend analyses.

  • Research macroeconomic indicators, tourism data, and performance benchmarks.
  • Develop insights to support strategic decision-making and performance improvement.
  • Operational Support

  • Collaborate with operations teams and general managers to collect and interpret data.

  • Identify key operational issues impacting performance and propose solutions.
  • Support senior team members in portfolio reviews and owner presentations.
  • Project Assistance

  • Contribute to consulting assignments including repositioning studies, valuation support, and operator selection processes.

  • Prepare client-ready presentations, dashboards, and reports with a high level of accuracy and professionalism.

KNOWLEDGE AND SKILL REQUIREMENTS

  • Bachelor's degree in Real Estate, Hospitality Management, Business Administration or related field from top tier university.
  • 1–3 years of experience in financial analysis, consulting, real estate, or hospitality.
  • Experience with a real estate developer, operator, brokerage/ property consultancy, private equity, or investment firm is a plus.
  • Experience managing and leading real estate project from inception to launch is a plus.
  • Strong financial modeling and analytical skills (Excel proficiency required).
  • Proficiency in PowerPoint and data visualization tools (e.g., Power BI, Tableau) is a plus.
  • Strong command of written and spoken English.
  • Attention to detail and ability to handle multiple assignments simultaneously.
  • Passion for the hospitality and real estate sectors, with an entrepreneurial, proactive and curious mindset.

WHAT WE OFFER

  • Exposure to top-tier hospitality assets across Thailand and Southeast Asia.
  • Mentorship and professional growth within a dynamic consulting environment.
  • Opportunity to work directly with senior leadership and industry experts.
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Guest Services Agent25165345

฿180000 - ฿540000 Y Marriott International

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Job Description

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

This advertiser has chosen not to accept applicants from your region.

Guest Services Manager

฿600000 - ฿1200000 Y TreeHouse Villas

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Job Description

Qualifications

  • Experience in hotel management and operations
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Customer service orientation and problem-solving abilities
  • Knowledge of hospitality industry standards and regulations
  • Ability to work in a fast-paced and dynamic environment
  • Fluency in English; additional language skills are a plus
  • Bachelor's degree in Hotel Management, Hospitality, Business Administration, or related field
  • Experience in luxury resort management is preferred
This advertiser has chosen not to accept applicants from your region.

Guest Services Agent

฿180000 - ฿250000 Y Jubilee Prestige Hotel Ratchadapisek

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Job Description

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

This advertiser has chosen not to accept applicants from your region.

Guest Services Agent

Rayong, Rayong Marriott

Posted 7 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Rayong Marriott Resort & Spa, 99/5 Moo 2, Pae-Klaeng-Kram Road, Rayong, Rayong, Thailand, 21190VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
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Guest Services Centre Officer

฿900000 - ฿1200000 Y Marriott International

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Job Description

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationThe Naka Island a Luxury Collection Resort & Spa Phuket, 32 Moo 5 Tambol Paklok, Phuket, Phuket, Thailand, 83110

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

This advertiser has chosen not to accept applicants from your region.

Guest Services Center Agent

฿200000 - ฿400000 Y The Ritz-Carlton Hotel Company, L.L.C.

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Job Description

Additional Information
Job Number

Job Category
Rooms & Guest Services Operations

Location
The Ritz-Carlton Bangkok, 189 Wireless Road, Bangkok, Bangkok, Thailand, 10330VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

Position Summary
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.

This advertiser has chosen not to accept applicants from your region.

Night Guest Services Agent

฿150000 - ฿250000 Y Avani Hotels and Resorts

Posted today

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Job Description

Company Description
Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

Job Description
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.

You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Key Responsibilities Include:

  • Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
  • Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
  • Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
  • Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Qualifications

  • A strong focus on customer service
  • Prior experience in hotel front office operations is preferred
  • Excellent communication skills; fluency in English is required
  • Be able to work shifts, weekends and public holidays
  • Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
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  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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