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Account Manager (Customer Success-focused)

Location: Bangkok, Thailand

Company: Salary Hero

At
Salary Hero
, we are on a mission to improve the financial well-being of Thai workers through innovative and accessible financial products. We are looking for an
Account Manager (Customer Success-focused)
to join our growing team at our Bangkok headquarters. This role is perfect for someone who is service-minded, empathetic, strategic, and passionate about creating long-term impact through customer success. You will play a key role in
retaining and activating clients
, ensuring product adoption, and fostering strong relationships. You'll serve as a trusted partner to our customers, guiding them through onboarding, product usage, and ongoing engagement — ensuring they get the most value from Salary Hero.

What You'll Do

• Own the
  end-to-end customer journey
  : onboarding, activation, engagement, and retention
• Educate clients on new features and best practices to drive optimal usage of our platform
• Deliver independent and effective
  training sessions
  tailored to customer needs
• Build long-term relationships as the primary point of contact (POC) for assigned B2B clients
• Analyze customer behavior and usage trends to identify risks or opportunities for deeper engagement
• Create user-focused resources (FAQs, how-to guides, training decks) to proactively address common needs
• Advocate for customer needs by working closely with cross-functional teams including Sales, Product, and Integration
• Coordinate onboarding activities and ensure smooth implementation across internal and client teams
• Contribute ideas to customer engagement campaigns and experience improvement strategies
• Maintain a consistent,
  empathetic, and solutions-oriented
  tone in all communications
• Provide actionable feedback from clients to internal teams for product and process improvement
• Support the Customer Success Manager on strategic projects and ongoing initiatives

What We're Looking For

• 2+ years of experience in customer success, account management, customer service, or related fields
• A strong
  service mindset
  with a passion for helping others succeed
• Excellent communication skills, both written and verbal
• High attention to detail and strong problem-solving skills
• Comfortable analyzing data to inform customer strategies
• Proactive, organized, and able to manage multiple client relationships independently
• A team player who thrives in a fast-paced, mission-driven environment
• Proficient in Microsoft Office, especially Excel; experience with SaaS platforms, Jira, and Canva is a plus

Why Join Us?

We offer more than just a job. At Salary Hero, we care deeply about our people and invest in their success and well-being:

• Performance-based bonus
• Unlimited holiday allowance
• Flexible work environment, including remote work options
• Comprehensive health and personal accident insurance
• Provident fund matching
• Half-day Fridays every month
• Monthly
  wellness budget
  (THB 1,000) for things like gyms or spa visits
• Annual
  development budget
  (THB 15,000) for courses, certifications, or language learning
• Annual company off-site and regular social events

Our Office Located on Sathorn Road at Kronos Building

We are expanding our Client Service Team and are seeking many Account Managers to join our growing organization. This role offers the opportunity to work with leading brands, oversee in-store communication projects, and drive impactful POSM (Point-of-Sale Materials) initiatives to enhance retail visibility.

Responsibilities:

• Understand client business objectives, pain points, and provide strategic recommendations
• Project Lead Management for In-Store Communication
• Proactively maintain a strong relationship with clients & 3rd Parties
• Presentation Skill with understanding strategic approach
• POSM Development and production process for shop visibility improvement
• Collaboration with cross-functional teams and timeline management

Qualifications:

• Minimum 4–6 years of experience in Client Service / Account Management within an Advertising Agency, Marketing Communication, or Retail Communication field.
• Experience in Retail business is a plus
• Effective in written and verbal communication both Thai and English
• Strong experience of Client Service skill
• Proficiency in Microsoft Office (Excel, PowerPoint , Word)

HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

Job Summary:

The Account Manager is responsible for developing and nurturing long-term, differentiated, and sustainable partnerships with hotel partners. Through a consultative and data-driven approach, the Account Manager leads strategic negotiations, delivers compelling joint value propositions, and ensures the commercial success of the portfolio. This role is pivotal in the tandem model, working closely with the Account Optimization Manager to align strategy, execution, and performance monitoring.

Responsibilities:

• Conduct face-to-face meetings with partners to present tailored, compelling propositions.
• Communicate the unique benefits of partnering with Hotelbeds.
• Lead high-stakes negotiations with new and existing partners.
• Secure favorable terms and close high-value agreements.
• Drive revenue growth within the given portfolio
• Identify opportunities to improve contracting quality and conversion rates.
• Monitor and act on performance metrics
• Integrate HBX Group ecosystem solutions into partner strategies.
• Identify and onboard new strategic accounts.
• Collaborate with Business Development Managers to harvest signed acquisitions.
• Maintain accurate records in internal tools
• Support the resolution of major supplier or client complaints, negotiating the most suitable solution to maintain good service and a positive relationship with them.

Requirements:

• Strong negotiation and influencing skills
• Ability to effectively connect and communicate with the top hotel decision makers (Owner, GM level)
• Proven track record of strategic high-value deal closures
• Strategic account planning
• Data analysis and insight generation
• Adaptability and solution orientation
• Strong understanding of the Thai hotel market
• Excellent communication and collaboration skills
• Ability to work independently and as part of a team
• Highly organised and efficient with attention to detail
• Fast learner
• Experience with tools such as Salesforce and Tableau
• English proficiency at the business level

Ways of Working

• Operate in a tandem model with an Account Optimization Manager
• Align on shared goals and strategies through weekly planning and performance reviews
• Build influential partnerships with hotel suppliers through consultative engagement
• Adapt account growth plans based on hotel performance and market dynamics

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

Job Responsibilities:

• Client Management:

• Serve as the primary point of contact for overseas e-commerce agency clients, maintaining strong relationships and ensuring high customer satisfaction.

• Deeply understand client needs, define business objectives, develop operational strategies, and drive execution.

• Business Development Support:

• Assist BD teams in client conversion by participating in proposal writing, solution design, and commercial negotiations, providing expert operational insights.

• Deliver customized operational solutions based on client requirements, ensuring feasibility and competitiveness.

• Project Management & Execution:

• Oversee end-to-end project management, coordinating internal and external resources to ensure on-time, high-quality delivery.

• Monitor project revenue and GMV growth, conduct regular performance reviews, and optimize strategies to enhance client ROI.

• Client Expectation Management:

• Set and manage client expectations, provide timely project updates, address feedback, and resolve issues to ensure smooth progress.

• Identify potential risks, develop mitigation plans, and minimize client churn.

Requirements:

• Experience in e-commerce operations, account management, or project management; prior experience in overseas e-commerce agency operations is a plus.
• Excellent client communication and negotiation skills, with the ability to independently draft proposals and deliver presentations.
• Results-driven, resilient under pressure, and adaptable to a fast-paced work environment.
• Strong project management skills with the ability to coordinate cross-functional resources and drive goal achievement.
• Language: Fluent in English and Thai Language, able to communicate effectively with overseas clients; Trilligual in Mandarin will be a plus.

Position:Senior Account Manager

key responsibilities:

Establishing productive, professional relationships with key personnel in assigned partner accounts.

Coordinating the involvement of company personnel to meet partner performance objectives and expectations.

Meeting assigned targets for profitable sales volume and strategic objectives in assigned partner accounts.

Leading joint partner planning processes to develop mutual performance objectives, financial targets, and critical milestones.

Proactively assessing, clarifying, and validating partner needs on an ongoing basis.

5+ years of experience in IT distribution experience.

Enthusiasm and a results-driven mindset with a strong will to succeed.

A self-starter, self-motivated, and a team player.

A strong 'customer-first' mentality, able to utilize relationships to drive results.

We are looking for a passionate, driven and collaborative Account Manager based in Thailand for the Academic and Government product portfolio in Clarivate to cover the Thailand region. The appointed candidate will be working in consultation with stakeholders across the education, research and innovation ecosystem. Success in the role will transform how teaching, learning and research is conducted, having a direct impact on innovation in society.

Job Description

• Account Manager for Academic and Government segment covers a portfolio of products that include tools and services across Research & Analytics, Information Services, Library Software and Scholarly Books business units in Clarivate.
• Your main customers are public/private universities, government bodies such as national research institutes, research funding bodies and corporate research divisions.
• The primary role of the Account Manager is to identify customers' needs, ensure subscription retention of existing customer base, achieve maximum sales revenue, growth and account penetration within as assigned accounts and territory by effectively selling Clarivate products or related services to customers.
• You will be collaborating with a larger team of sales specialists and local distributors. The role will entail onsite visits as well as online engagements with the potential customers while meeting/exceeding sales target in the key target geography in SEA. This position supports the efforts for effectively managing, sustaining and developing customers by using a consultative, collaborative and solutions selling approach.
• We serve stakeholders in libraries, teaching & learning, research, research management, government policy and research publishers, by providing relevant content, intelligence and workflow software solutions. Relevant products include Web of Science, InCites, ProQuest databases and Alma. The Government sector is highly influential and profitable.
• The role will require extensive research and engagements with government policymakers to understand and anticipate government policies that have direct impacts on the book of business.

About You – Experience, Education, Skills, And Accomplishments

• Bachelor's degree required
• Must speak & write fluent English and Thai
• Substantial sales and account management experience (5+Yr), preferably in subscription of electronic content, research intelligence databases and workflow software solutions.

It would be great if you are . . .

• Sales experience focused on Academic and Government will be a plus
• Excellent oral, written and presentation communication skills  Well-developed and excellent relationship building and influencing skills at all levels
• Self-starter, with a high level of self-direction, motivation, and energy
• Advanced PC skills, including MS Office (Word, Excel and PowerPoint)
• Ability to travel approximately 50% of the time

What will you be doing in this role?

• Responsible for the achievement of sales targets and activity goals
• To devise and implement strategies to develop the defined accounts and generate new sales
• To promote and sell our products to new customers. This involves site visits, preparing written proposals, explaining, positioning and demonstrating products, phone and email contacts, as well as exhibit activities.
• Maintaining existing subscription revenue; responsibilities include managing the renewal and invoicing processes related to your account base.
• Collaborate with any essential Clarivate staff needed to achieve annual net new & retention goals. Must develop and maintain an advanced knowledge of Clarivate products & services and promote these products through Face to Face site visits (> 50% of time spent in front of customer base), phone calls and e-mails.
• To develop and maintain strong customer relationships To contact new leads generated from marketing campaigns, exhibitions, conferences, seminars, customer enquiry and online usage data, analyze information requirements and maximize new business revenue
• To conduct prospecting and conduct market research
• To sell in a consultative sales environment
• To consistently deliver exceptional client service. To provide accurate and complete market feedback on: competition, new product concepts, service issues, and customer requirements as well as marketing opportunities like seminar, trade show and other programs.
• To maintain an accurate and complete contact file in the sales automation system(Salesforce) as well as document all travel schedules, face to face meetings, phone and email contacts, and quotation activities.
• To maintain and update sales progress reports and other admin reporting mechanisms according to agreed timeframes. Prepares regular sales reports and forecasts as required, including sales pipeline.
• Develop thorough knowledge of clients needs; understands customer workflows

About The Team
This role is reporting to the Sr. Sales Director, South APAC. You will be part of the regional segment sales team, working in collaboration with external sales partners (agents & distributors), sales specialists, support teams and marketing.

Hours of Work

This is a full-time hybrid position based in Thailand, working during core business hours in your territory/time zone, with flexibility to adjust to various global time zones as needed

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

About HandiGo

Award winning software company providing hotels with a direct and fully customized platform to engage with hotel facilities, services and staff.

HandiGo's fresh, innovative and dynamic product is integrated into many of the biggest brands in global hospitality.

About the Role:

As an Account Manager, you will work with our clients to drive retention, renewals, adoption, customer satisfaction, and growth. This is an After Sales Service role requiring outstanding relationship management skills as well as strong technical acumen. You will work with a variety of users within our hotel and hospitality partners to achieve a successful transition from deployment through ongoing account management. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills. A desire to immerse yourself in leading mobile hospitality solutions will serve you and your clients well.

Responsibilities

• Conduct training & onboarding New client onto the HandiGo platform
• Create and maintain relationships with customers to better understand and achieve their needs
• Make visits to our customers to identify opportunities for growth within our platform
• Manage all reporting about the health of customers' accounts

Qualifications

• Previous account management / customer service experience
• Articulate and well accustomed to a client facing role
• Willingness and ability to travel
• Fluency in Thai and English

Company Description

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Role Description

This is a full-time on-site role for an Account Manager located in Bangkok. The Account Manager will be responsible for managing client accounts, building and maintaining strong client relationships, and ensuring customer satisfaction. The role involves coordinating with internal teams to deliver solutions that meet client needs, as well as identifying and developing new business opportunities within existing accounts. The Account Manager will also handle the preparation of sales reports and forecasts.

Qualifications

• Account management, client relations, and customer satisfaction skills
• Ability to identify and develop new business opportunities
• Strong interpersonal and communication skills
• Proficiency in sales report preparation and forecasting
• Excellent problem-solving skills and attention to detail
• Ability to work collaboratively with internal teams
• Experience in the networking or technology industry is a plus
• Bachelor's degree in Business Administration, Marketing, or related field