What Jobs are available for Hotel Services in Thailand?

Leston Hotel, a registered company under DBD, is excited to welcome a warm and professional Front Desk Officer to join our team. If you have a passion for hospitality and delivering exceptional guest experiences, this opportunity is for you

Location: Leston Hotel, Sukhumvit Soi 22, Bangkok

Employment Type: Full-time

Work Schedule:

6 days/week

Responsibilities:

• Greet guests warmly and professionally upon arrival
• Assist with efficient check-in and check-out procedures
• Provide accurate information about hotel services, facilities, and local attractions
• Address guest inquiries, concerns, and complaints professionally
• Handle VIP guests and special requests with care
• Manage room reservations, modifications, and cancellations via phone, email, or in-person
• Update and maintain guest records using the hotel's reservation system
• Coordinate with housekeeping and maintenance to ensure room availability
• Maintain accurate records of guest check-ins, check-outs, and payments
• Process payments, invoices, and refunds using the hotel's billing system
• Prepare reports on occupancy rates, bookings, and guest feedback for management
• Keep the front desk organized, clean, and presentable at all times
• Verify guest identification and payment details for security purposes
• Follow hotel policies on safety, data protection, and emergency protocols
• Coordinate with security and management during emergencies

Qualifications:

• Previous experience as front desk staff in a five-star hotel preferred
• Good attitude, hardworking, and down-to-earth
• Good attitude, down-to-earth, hard-working
• Ability to speak Chinese is a plus

Join Leston Hotel and be part of a dedicated team in a prime location in Bangkok

Location:
Bangkok, Thailand

Reports to:
Office Manager / Administrative Supervisor

Firm:
Mahanakorn Partners Group (MPG)

About MPG

Mahanakorn Partners Group (MPG) is a multidisciplinary professional services firm headquartered in Bangkok with a strong ASEAN footprint. For over 25 years, MPG has provided integrated
legal, tax, accounting, and management consulting
services to multinational corporations, embassies, high-net-worth individuals, and government institutions.

Position Overview

The Front Desk Receptionist is the first point of contact for clients, visitors, and partners at MPG. This role requires a polished, professional, and client-oriented individual who can manage front-office operations efficiently while ensuring a welcoming environment that reflects the firm's reputation for excellence.

Key Responsibilities

• Greet clients, visitors, and guests with courtesy and professionalism; manage check-in and hospitality.
• Answer, screen, and forward incoming calls; manage voicemail and email inquiries to the appropriate departments.
• Manage front desk operations, including scheduling meeting rooms, coordinating appointments, and maintaining visitor logs.
• Assist with administrative tasks such as filing, scanning, photocopying, and correspondence as required.
• Coordinate courier services, mail distribution, and deliveries.
• Maintain reception area and meeting rooms in a professional, orderly condition at all times.
• Provide administrative support to the Office Manager and other departments as needed.
• Uphold confidentiality and data protection standards in all client and firm matters.

Qualifications

• Bachelor's degree in Business Administration, Hospitality, or related field preferred.
• Minimum 2 years of experience in reception, customer service, or front-office administration, ideally in a professional services or multinational firm.
• Excellent communication skills in
  English and Thai
  (both written and spoken); additional languages are an advantage.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and comfortable with office technology.
• Strong organizational skills with attention to detail and the ability to multitask in a fast-paced environment.
• Professional appearance, demeanor, and client service orientation.

Key Competencies

• Exceptional interpersonal skills with the ability to interact with senior executives, international clients, and government officials.
• Discretion and ability to handle sensitive information with professionalism.
• Punctual, reliable, and proactive with a problem-solving mindset.
• Team player with a flexible and adaptable approach.

What We Offer

• Opportunity to work in a leading multidisciplinary firm with international exposure.
• Professional development and training opportunities.
• Dynamic and collaborative workplace culture.
• Competitive salary and benefits package.

Interested candidates are invited to submit their resume and a recent photograph to

PRIMARY RESPONSIBILITIES:

1. Ensure the staff's knowledge of Hotel features/service, hours of operation, room rates, special packages & promotions.
2. Ensure the smooth handling both FIT guests and group check-outs according to standard & procedures.
3. Maintain the staff punctually and document the attendance record.
4. Maintain all equipment in Front Desk and ensure all supplies are adequate for the operational.
5. Complete requisitions to replenish shortage of additional items needed to anticipate the high volume of business.
6. Prepare 2 weekly schedules in accordance with the level of business.
7. Ensure that staff report to work on time and as scheduled. Record any call or absent employees.
8. Routinely inspect grooming and attire of staff and rectify any deficiencies to the standard of the Dusit International.
9. Maintain healthy working environment and good relationship within department.
10. Pre-assign the room in the computer and follow through on designated requirements.
11. Ensure preparation for all expected guest arrival are accomplished, the packages & registration cards.
12. Handle guest complaints according to the instant pacification procedures, ensuring guest satisfaction.
13. Monitoring the room status, report to Housekeeping of unclean rooms and out of service rooms.
14. Check all discrepant rooms and resolve.
15. Review status of unfinished assignment and follow up action with oncoming supervisor.
16. Monitor cashiering procedures:
17. Process adjustments, paid outs, corrections, miscellaneous charges.
18. Foreign currency exchange
19. Post charges, split charges, transfer charges
20. Settle guest account
21. Close cashier
22. Balance cashier summary
23. Complete the remittance envelope
24. Ensure the telephone is answered within 3 nights with a proper telephones antiquate.
25. Maintain a high standard of personnel appearance & hygiene at all times.
26. Monitoring the process of Express check-in/check-out, ensuring the correct procedures are carried out.
27. Handle requests for late check-outs according to established hotel procedures.
28. Ensure Group Check-in/outs are handled properly according to established hotel procedures.
29. Ensure that traces are resolves and documented.
30. Monitoring of house bank in Front Office and ensure that all banks are intact.
31. Monitoring safely deposit box procedures inventor the keys and check the record.

OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit's brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY'S CULTURE

• Communicate and fully embracing the Company's culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – "Proud to belong and to contribute"

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT

1. Minimum education of Bachelor degree in Hotel Management or relevant degree.
2. Minimum of 2 years in Front Office or Guest Service experience in a similar capacity.
3. Familiar with yield management and cost controls
4. Have good English communication skills both in written and spoken
5. Pleasant personality with good communication and interpersonal skills

Date Posted

October 15, 2025

Location

Dusit Thani Pattaya

Division

Rooms

Minimum Experience

1 Year

Job Description
PRIMARY RESPONSIBILITIES:

• Ensure the staff's knowledge of Hotel features/service, hours of operation, room rates, special packages & promotions.
• Ensure the smooth handling both FIT guests and group check-outs according to standard & procedures.
• Maintain the staff punctually and document the attendance record.
• Maintain all equipment in Front Desk and ensure all supplies are adequate for the operational.
• Complete requisitions to replenish shortage of additional items needed to anticipate the high volume of business.
• Prepare 2 weekly schedules in accordance with the level of business.
• Ensure that staff report to work on time and as scheduled. Record any call or absent employees.
• Routinely inspect grooming and attire of staff and rectify any deficiencies to the standard of the Dusit International.
• Maintain healthy working environment and good relationship within department.
• Pre-assign the room in the computer and follow through on designated requirements.
• Ensure preparation for all expected guest arrival are accomplished, the packages & registration cards.
• Handle guest complaints according to the instant pacification procedures, ensuring guest satisfaction.
• Monitoring the room status, report to Housekeeping of unclean rooms and out of service rooms.
• Check all discrepant rooms and resolve.
• Review status of unfinished assignment and follow up action with oncoming supervisor.
• Monitor cashiering procedures:
• Process adjustments, paid outs, corrections, miscellaneous charges.
• Foreign currency exchange
• Post charges, split charges, transfer charges
• Settle guest account
• Close cashier
• Balance cashier summary
• Complete the remittance envelope
• Ensure the telephone is answered within 3 nights with a proper telephones antiquate.
• Maintain a high standard of personnel appearance & hygiene at all times.
• Monitoring the process of Express check-in/check-out, ensuring the correct procedures are carried out.
• Handle requests for late check-outs according to established hotel procedures.
• Ensure Group Check-in/outs are handled properly according to established hotel procedures.
• Ensure that traces are resolves and documented.
• Monitoring of house bank in Front Office and ensure that all banks are intact.
• Monitoring safely deposit box procedures inventor the keys and check the record.

Others

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

Accountabilities

• Represents Dusit's brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

Company's Culture

• Communicate and fully embracing the Company's culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – "Proud to belong and to contribute"

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT

• Minimum education of Bachelor degree in Hotel Management or relevant degree.
• Minimum of 2 years in Front Office or Guest Service experience in a similar capacity.
• Familiar with yield management and cost controls
• Have good English communication skills both in written and spoken
• Pleasant personality with good communication and interpersonal skills

Leston Hotel, a registered company under DBD, is excited to welcome a warm and professional Front Desk Officer to join our team. If you have a passion for hospitality and delivering exceptional guest experiences, this opportunity is for you

Location: Leston Hotel, Sukhumvit Soi 22, Bangkok

Employment Type: Full-time

Work Schedule: 6 days/week

Salary: THB 15,000 – 18,000  month

Responsibilities:

• Greet guests warmly and professionally upon arrival
• Assist with efficient check-in and check-out procedures
• Provide accurate information about hotel services, facilities, and local attractions
• Address guest inquiries, concerns, and complaints professionally
• Handle VIP guests and special requests with care
• Manage room reservations, modifications, and cancellations via phone, email, or in-person
• Update and maintain guest records using the hotel's reservation system
• Coordinate with housekeeping and maintenance to ensure room availability
• Maintain accurate records of guest check-ins, check-outs, and payments
• Process payments, invoices, and refunds using the hotel's billing system
• Prepare reports on occupancy rates, bookings, and guest feedback for management
• Keep the front desk organized, clean, and presentable at all times
• Verify guest identification and payment details for security purposes
• Follow hotel policies on safety, data protection, and emergency protocols
• Coordinate with security and management during emergencies

Qualifications:

• Previous experience as front desk staff in a five-star hotel preferred
• Good attitude, hardworking, and down-to-earth
• Good attitude, down-to-earth, hard-working
• Ability to speak Chinese is a plus

Join Leston Hotel and be part of a dedicated team in a prime location in Bangkok

Responsibility:

1.Greeting and Welcoming Guests: The front desk attendant is often the first point of contact for guests as they enter the restaurant. They warmly greet customers, inquire about reservations, and guide them to their tables.

2.Reservations Management: They manage incoming reservations, either by phone, online, or in-person, ensuring accurate recording and timely confirmation. They also maintain the reservation system and update it as needed.

3.Seating Arrangements: Based on reservations and walk-ins, the attendant organizes seating arrangements efficiently, considering table availability, server sections, and customer preferences.

4.Customer Assistance and Inquiries: Attendants assist guests with inquiries regarding menu items, special requests, dietary restrictions, and any other information they may need to enhance their dining experience.

5.Maintaining Cleanliness and Organization: They ensure that the front desk area, waiting area, and entrance are clean, organized, and presentable at all times. This includes keeping menus tidy, monitoring restroom cleanliness, and arranging waiting areas comfortably.

6.Coordinating with Servers and Kitchen Staff: Front desk attendants act as liaisons between customers and restaurant staff. They communicate special requests or needs from customers to servers and kitchen staff to ensure smooth service delivery.

7.Handling Payments and Billing: Attendants may handle payment transactions, including processing cash, credit card, or digital payments accurately. They provide receipts and address any billing inquiries or discrepancies professionally.

8.Handling Guest Complaints and Feedback: In the event of customer complaints or concerns, front desk attendants listen attentively, empathize with guests, and attempt to resolve issues promptly and satisfactorily. They may escalate more complex issues to management when necessary.

9.Upselling and Promotions: They inform guests about special promotions, menu items, or events to encourage upselling and enhance the overall guest experience.

Qualifications:

1.Education: Any field of Highly Vocational Certificate (may prefer candidates with additional education or training or experience in hospitality management, customer service, or a related field.)

2.Proficient English: The ability to communicate effectively in English is essential for interacting with customers, taking reservations.

(If able to communicate in Chinese, it will be considered.)

3.Customer Service Skills: Excellent interpersonal and communication skills are essential. Front desk attendants should be friendly, welcoming, and able to interact professionally with a diverse range of customers. They should also be patient, attentive, and able to handle customer inquiries and complaints effectively.

4.Organizational Skills: The ability to multitask and stay organized in a fast-paced environment is crucial. Front desk attendants must manage reservations, seating arrangements, and customer inquiries efficiently while maintaining order and cleanliness in the front-of-house area.

5.Problem-Solving Abilities: Being able to think quickly on their feet and resolve issues as they arise is important. Front desk attendants should be resourceful and adaptable in handling unexpected situations or customer concerns.

6.Attention to Detail: Accuracy in recording reservations, processing payments, and handling administrative tasks is vital. Even small errors can impact the customer experience and restaurant operations.

7.Teamwork and Collaboration: Front desk attendants work closely with servers, kitchen staff, and management to ensure seamless service delivery. The ability to collaborate effectively with colleagues and communicate important information is essential.

8.Flexibility and Availability: Restaurants often have varying hours of operation, including weekends, evenings, and holidays. Front desk attendants should be willing to work flexible schedules and be available during peak dining hours.

PRIMARY RESPONSIBILITIES:

1. Assists in maximizing room sales and revenue.
2. Prepares guest name lists.
3. Prepares for guest arrivals and departures.
4. Greets and addresses guests by name upon their check-in and check-out.
5. Assists guests while they are registering.
6. Assists guests with transportation arrangements, luggage, payment, etc.
7. Escorts guests to their rooms.
8. Informs Guest Service Attendants of guests' room number.
9. Shows the room features and facilities to guests.
10. Assists and follows up guests' requests and inquiries.
11. Recommends F&B outlets and entertainments in the hotel to guests.
12. Briefs next shift personnel to hand over at the end of the shift.
13. Provides information, directions and service based on the hotel standards and policies.
14. Operates the Business Center in providing secretarial service and handles all requested documents and information.
15. Ensures a prompt delivery of mails and messages.
16. Is familiar with all cashier policies, credit cards, traveler cheques, currencies as well as foreign exchange.
17. Controls and distributes guest room keys.
18. Strictly follows hotel and company standards and policies.
19. Informs management regarding guest feedback or any unusual events.
20. Is familiar with the emergency procedures of the hotel.
21. Performs other duties as assigned by Shift Manager or FO Manager.

ADMINISTRATIVE RESPONSIBILITIES

1. Checks and ensures that the job assigned has been effectively completed on the timely basis and according to hotel's expectation.
2. Conducts daily briefing and de-briefing in the absence of the immediate supervisor
3. Recommends corrective actions for unfavorable variances in job standards and budget commitment.
4. Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
5. Establishes two-way communication within and related departments.
6. Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
7. Prepares volume of business counts and revenue report for the concerned section
8. Attends briefing and departmental meetings or as assigned by supervisor.
9. Manages time effectively by meeting deadlines on time.
10. Administers personnel action on leaves & overtime requests, disciplinary actions and commendation as assigned by supervisor.
11. Identifies and solves problems in a professional manner.
    
    Assists others to ensure the operation is run smoothly and effectively

TECHNICAL RESPONSIBILITIES

1. Knows and understands the job description of all positions in the department and be able to perform the task as required.
2. Knows and understands policies of the department well and can guide others to perform the job well.
3. Recognizes good quality products and presentation
4. Checks and improves all service standards established by the company
5. Supervises staff activities to maximize revenue and minimize costs.
6. Provides assistance to the staff when required during peak periods.
7. Maintains grooming standards for all personnel
8. Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.
9. Manages wastes by reducing and recycle the wastes, change staff behavior to carefully use all resources.
10. Knows the requisition point and par stock of products used in the department such as guest supplies, paper supplies, etc.

COMMERCIAL RESPONSIBILITIES

1. Communicates effectively with guest, clients, business partners and staff.
2. To be a good sales person to promote hotel's image and businesses.
3. Participates community projects or activities in order to promoting the hotel's image and cooperation to improve community relationship.

HUMAN RESOURCES RESPONSIBILITIES:

1. Coaches and counsels all staff when applicable
2. Evaluates objectively the performance of staff in his/her responsibilities.
3. Provides training to all staff in his/her department regularly.
4. Motivates staff to grow within the company.
5. Develops him/herself to be better supervisor/manager at all times.

RELATIONSHIP

1. Reports to Unit Manager concerned.
2. Directs and supervises activities of subordinates.
3. Coordinates with all concerned personnel to ensure that all activities are accomplished.

OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit's brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY'S CULTURE

• Communicate and fully embracing the Company's culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – "Proud to belong and to contribute"

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT

• Minimum education of Bachelor degree in Hotel Management or relevant degree.
• Fresh graduate is welcome. Minimum of 1 years in Reception or Guest Service experience will be a strong plus
• Have good English communication skills both in written and spoken
• Pleasant personality with good communication and interpersonal skills

Date Posted

September 30, 2025

Location

Dusit Thani Hua Hin

Division

Rooms

Minimum Experience

1 Year

Qualification

Bachelor Degree

Career Level

Officer

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Guest Service Agent greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel's services.

What will I be doing?

As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards:

• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.

• Make appropriate selection of rooms based on guests' needs, code electronic keys, confirms the room number and rates with a written confirmation.

• Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.

• Ensure rooms and services are correctly accounted for within guests' statements, properly stating services provided by the hotel.

• Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller's checks and other forms of payment, converting foreign currency at current posted rates.

• Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.

• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.

• Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests' needs.

• Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for customers as requested.

• Record guests' complaints, conducting thorough research to develop the most effective solution and negotiate results.

• Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes etc.

• Remain calm and alert especially during emergency situations and heavy hotel activity.

• Plan and implement detailed steps by using experienced judgment and discretion.

• Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.

• Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.

• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.

• Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets.

• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately "at-home" when they arrive.

• Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured.

• Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate.

• Follow-up with all guests to ensure satisfaction with problem resolution.

• Maintain awareness of guests' profile and specific preferences, ensuring that they are acted upon for each reservation.

• Ensure that VIP guests are treated personally and recognized as an individual.

• Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.

• Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received.

• Ensure a prompt and efficient departure, by settling guests' accounts as per billing and reservation instructions, ensuring that all guests' folios are correct.

• Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members.

• Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.

• Knowledgeable of the hotel's facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.

• Up to date with information on facilities, attractions, and places of interests, sights and activities in and around the hotel.

• Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering and IT.

• Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken.

• Ensure that the Guest Service Manager is kept aware and up to date with operational issues.

• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.

• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.

• Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups.

• Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly.

• Ensure that the front desk stock is managed and not wasted, maintaining costs where able.

• Keep up to date and aware of competitor activities in order to be well informed.

• Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.

• Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed.

• Adhere strictly to standard cash handling procedures, ensuring to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly.

• Adhere to the company's credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.

• Provide safety deposit boxes to guests, ensuring that guests' valuables are safe and secure at all times.

• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations.

• Maintain the efficiency of departure by checking all guests' folios to ensure accuracy of charges.

• Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest.

• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhering to Hilton brand standards and ensuring that guests receive value for money.

• Attempt to communicate with guests in guests' native language, if applicable.

• Carry out any other reasonable duties and responsibilities as assigned.

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Guest Service Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Able to perform moderately complex mathematical calculations without error.

• Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs.

• Able to access and accurately input information using a moderately complex computer system.

• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

• Good interpersonal skills to provide overall guest satisfaction.

• Able to work under pressure and deal with stressful situations during busy periods.

• 1 or 2 years of related working experience preferred.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team members are at the heart of it all