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Process Improvement Specialist (Branch Operation & Supply Chain Efficiency)

To improve and optimize end-to-end business processes — from purchasing, warehousing, and distribution to in-branch operations — ensuring seamless flow, higher efficiency, and consistent service quality.

This role drives operational excellence by redesigning workflows, reducing costs, minimizing waste, and leveraging digital tools to connect supply chain systems with branch operations.

Key Responsibilities

1. Branch Operation Process Improvement

• Observe and analyze day-to-day workflows at branches (receiving goods, food preparation, customer service, cleaning, waste handling, etc.).
• Identify bottlenecks, redundant steps, and areas for improvement.
• Redesign service and kitchen workflows to increase speed and consistency.
• Develop and maintain SOPs, checklists, and visual workflows for each position (kitchen, service, cashier, stewarding, etc.).

2. Supply Chain Process Optimization

• Analyze and improve processes within purchasing, warehouse, and distribution.
• Redesign the "Order–Pick–Pack–Deliver–Receive" flow to ensure accuracy and on-time delivery to branches.
• Establish data tracking systems (dashboards, forms, or QR-based tracking) to monitor delivery performance.
• Collaborate with the Purchasing, Warehouse, and Logistics teams to synchronize processes with branch needs.

3. System & Data Integration

• Develop digital tools to support efficiency (e.g., Microsoft Forms, Power Automate, Power BI dashboards).
• Integrate data across HR, Supply Chain, and Operations systems for real-time visibility.
• Perform data analysis to identify trends and drive improvement decisions.

4. Monitoring & Reporting

• Measure performance before and after each improvement project (e.g., delivery lead time, waste reduction, preparation time, service time).
• Track KPIs and prepare monthly reports for management.
• Provide recommendations for continuous improvement and scalability.

5. Continuous Improvement Culture

• Lead or co-organize activities such as "Kaizen Week," "Lean Branch Project," or "CI Challenge."
• Train branch managers and supply chain teams on Lean Thinking, 5S, and Visual Management principles.
• Build and coach "CI Ambassadors" across branches to maintain consistent improvement momentum.

• Bachelor's degree or higher in Industrial Engineering, Business Administration, Logistics, or related field.
• Minimum 2–3 years of experience in process improvement, supply chain management, or restaurant operations.
• Strong understanding of F&B or retail operations and end-to-end supply chain flow.
• Proficiency in Microsoft Excel, Power BI, PowerPoint, Microsoft Forms, and basic process automation tools.
• Strong analytical, problem-solving, and communication skills.
• Willingness to travel nationwide for branch process audits and improvement projects.

Responsibilities

• Analyze existing processes using data to uncover inefficiencies, delays, and bottlenecks.
• Use SQL and Python to explore operational data and identify improvement opportunities.
• Build clear, actionable dashboards using Power BI or similar tools to monitor process performance.
• Collaborate with teams to streamline workflows, reduce unnecessary steps, and increase automation.
• Evaluate new tools or systems and assess their impact on current processes; design adaptation plans accordingly.
• Recommend optimal solutions and balance between short-term fixes and long-term scalability.
• Work closely with IT or development teams to implement systems that support leaner operations.
• Monitor the effectiveness of implemented changes and continuously iterate based on results and feedback.

Qualifications

• Bachelor's degree in Business, Industrial Engineering, Data Analytics, or related field.
• 3+ years of experience in process improvement, data analytics, or business operations.
• Proficient in SQL and Python for data extraction and analysis.
• Experience creating dashboards in Power BI, Tableau, or Looker.
• Strong analytical and critical thinking skills; able to break down complex problems and build practical solutions.
• Experience with low-code platforms (e.g., Appsheet, PowerApps, Kissflow) is a plus.
• Familiarity with performance management tools such as KPI, BSC, and competency frameworks is a plus.
• Comfortable managing change and working in environments with evolving tools or technologies.

Collaborate with departments to create or revise operational documents based on executive direction or departmental requests.

Coordinate with stakeholders to draft and finalize documents for executive approval.

Ensure timely publication of documents via Document Share Point.

1. Drive Process Improvement through Transformation Projects.

Participate in key initiatives such as SAP-RE and HRIS implementation.

Analyze and improve workflows; prepare all relevant documentation.

Facilitate approval and communication of new or updated processes.

1. Provide Process Improvement Support and Consultation.

Analyze operational issues and identify improvement opportunities.

Apply tools such as PDCA, 7 QC Tools, KAIZEN, and LEAN.

Guide departments on applying these tools to solve problems and increase efficiency.

Qualifications.

Bachelor s degree or higher in Industrial Engineering or a related field.

Minimum 5 years of experience in Business Process Management or related areas.

Strong knowledge and hands-on experience with process improvement tools (PDCA, KAIZEN, LEAN, etc.).

Excellent analytical and problem-solving skills.

Familiarity with enterprise software and systems such as SAP, M-Pro, P-Pro, MPS.

Good to excellent command of English (written and spoken).

Understanding of the Retail, Real Estate, or Entertainment industries is a strong advantage.

Location: The Mall Ramkhamhaeng.

Job skills required: English, SAP, Industrial Engineering

Job Descriptions

· Lead and implement directions for business process improvement, including reengineering business process, to maximize profitable operations

· Oversee analysis, development, and implementation of the current and new business processes and practices to use to improve business operations and processes

· Provide advice and recommendations on areas of improvement, key business process risks and issues that impact business operations to support in term of solutions

· Participate in identifying and creating methodology to rectify performance issues and drive operational excellence, to ensure business processes meet defined objectives

· Coordinate with senior management and related functions to deliver service excellent and assess operational performance

· Monitor making summary reports of overall business process improvement to propose and improve performance of staffs and supervisors

· Take care and advise subordinates to ensure effective performance and promotion preparation

Qualifications

· Bachelor's degree in related field

· Minimum of 5 years' experience in related field

· Have strong analytical, numerical, and financial skills

· Have strong communications – verbal and writing

· Be able to coordinate and work as a team

· Be creative and initiative

Job Summary:

Business Process Improvement, is responsible for leading the bank's efforts in identifying, analyzing, and optimizing business processes across all departments and functions. This role oversees the development and implementation of process improvement initiatives, ensuring operational efficiency, regulatory compliance, and customer satisfaction.

Key Responsibilities:

1. Process Analysis and Optimization:
   
     - Conduct comprehensive analysis of existing business processes to identify areas for improvement, streamlining, and automation.
   
     - Collaborate with cross-functional teams to understand process pain points, bottlenecks, and inefficiencies.
   
     - Develop and implement strategies to optimize processes, reduce redundancies, and eliminate waste.
   
     - Leverage process mapping, value stream mapping, and other lean methodologies (e.g., 5S, Kaizen, Gemba Walk) to drive continuous improvement.
   
     - Apply Six Sigma principles (Define, Measure, Analyze, Improve, Control) to identify and eliminate process variations and defects.

2. Policy and Procedure Management:
   
     - Oversee the development, review, and maintenance of bank-wide policies and procedures.
   
     - Ensure policies and procedures align with regulatory requirements, industry best practices, and organizational goals.
   
     - Collaborate with subject matter experts and stakeholders to gather input and facilitate policy updates.
   
     - Implement standardized procedures for policy dissemination, training, and compliance monitoring.

3. Change Management and Training:
   
     - Lead the planning and execution of process improvement initiatives, ensuring successful adoption across the organization.
   
     - Develop and implement comprehensive change management strategies to facilitate seamless transitions.
   
     - Design and deliver training programs to equip employees with the necessary knowledge and skills for process changes, including lean concepts and Six Sigma methodologies.
   
     - Foster a culture of continuous improvement by promoting process excellence and employee engagement.

4. Performance Measurement and Reporting:
   
     - Establish key performance indicators (KPIs) and metrics to measure the effectiveness of process improvements.
   
     - Analyze data and generate reports to track progress, identify trends, and quantify the impact of process changes.
   
     - Present findings and recommendations to senior leadership and relevant stakeholders.
   
     - Collaborate with technology teams to implement data collection and reporting tools as needed.

5. Vendor and Partner Management:
   
     - Manage relationships with external vendors, consultants, and partners involved in process improvement initiatives.
   
     - Evaluate and select appropriate solutions, tools, and methodologies (e.g., lean tools, Six Sigma software) to support process optimization efforts.
   
     - Ensure vendor compliance with bank policies, procedures, and regulatory requirements.

Qualifications:

- Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field; advanced degree preferred.

- Minimum of 8-10 years of experience in process improvement, operational excellence, or related areas, preferably in the financial services industry.

- Solid understanding of lean methodologies (e.g., 5S, Kaizen, Value Stream Mapping), Six Sigma principles (DMAIC), and other process improvement frameworks.

- Strong analytical and problem-solving skills, with the ability to interpret complex data and derive actionable insights.

- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.

- Proven leadership and project management skills, with the ability to drive change and deliver results in a dynamic environment.

- Knowledge of relevant banking regulations, compliance requirements, and industry best practices.

- Lean Six Sigma certification (Green Belt or Black Belt) is highly desirable.

HR : Nanthipak (May)

Mobile Phone:

Email

Key Responsibilities

1. Develop and Maintain Operational Standards (Policies / Regulations / SOPs)

• Collaborate with departments to create or revise operational documents based on executive direction or departmental requests
• Coordinate with stakeholders to draft and finalize documents for executive approval
• Ensure timely publication of documents via Document Share Point

2. Drive Process Improvement through Transformation Projects

• Participate in key initiatives such as SAP-RE and HRIS implementation
• Analyze and improve workflows; prepare all relevant documentation
• Facilitate approval and communication of new or updated processes

3. Provide Process Improvement Support and Consultation

• Analyze operational issues and identify improvement opportunities
• Apply tools such as PDCA, 7 QC Tools, KAIZEN, and LEAN
• Guide departments on applying these tools to solve problems and increase efficiency

Qualifications

• Bachelor's degree or higher in Industrial Engineering or a related field
• Minimum 5 years of experience in Business Process Management or related areas
• Strong knowledge and hands-on experience with process improvement tools (PDCA, KAIZEN, LEAN, etc.)
• Excellent analytical and problem-solving skills
• Familiarity with enterprise software and systems such as SAP, M-Pro, P-Pro, MPS
• Good to excellent command of English (written and spoken)
• Understanding of the Retail, Real Estate, or Entertainment industries is a strong advantage

Location: The Mall Ramkhamhaeng

Job Description:

• ดูแล ติตดาม ควบคุมการดำเนินการด้านการบริหารความต่อเนื่องทางธุรกิจของธนาคาร รวมถึงดำเนินงานของสาขาต่างประเทศ รวมถึง Subsidiary
• วิเคราะห์และรวบรวมข้อมูลที่เกี่ยวข้อง เพื่อนำเสนอปรับปรุงแผนต่างๆ ด้านการบริหารความต่อเนื่องทางธุรกิจ
• ประเมินประสิทธิภาพของแผนการดำเนินการด้านการบริหารความต่อเนื่องทางธุรกิจ และให้การสนับสนุนหน่วยงานต่างๆให้สามารถจัดทำแผนการดำเนินงานด้านการบริหารความต่อเนื่องทางธุรกิจได้มีประสิทธิภาพ
• ติดตาม วิเคราะห์ข้อมูล และหลักเกณฑ์ด้านการบริหารความต่อเนื่องทางธุรกิจ รวมถึงทบทวนนโยบายการบริการความต่อเนื่องทางธุรกิจ
• ดูแล ประสานงาน สนับสนุนหน่วยงานอื่นๆ และ CMT ในกรณีเกิดเหตุวิกฤติ

Qualification:

• Master degree in Engineering,Computer Science,Information Technology, Business Administration,Economics or any related field
• Experience in Business Continuity Management, Operational Resilience, Risk Management, Project Management Operational Risk, will be advantaged
• Good communication skill with all levels of employees and strong team player
• Fluent in both written and spoken in English (TOEIC 700 or equivalent)
• Computer literate in Microsoft Word, Excel and Power Point
• Must be exempt from military service

Working Location: Operating at Silom Head Office

If you require more information, please contact Khun Sitthi Tel

Responsibilities

• Survey and investigate pain-points, unnecessary processes within Consumer Team (IT, Business, Strategy and etc.) to understand the processes and pain points and adjust proper processes to reduce the pain, assigned process scope and coordinating new process development.
• Identify process improvement enablers, develop new process requirements and liaise with all assigned teams and assigned process scope.
• Provided standard templates, guidance, and improvement plans to support Process Improvement Plan
• Initiate measurable and suitable mean to measure the maturity level of the Consumer teams, practice with discipline and find improvement according to the Comsumer's nature.
• Prepare and maintain dashboard to track, report and notify the teams in term of production stability, product quality, value of features, vendors quality, process improvement savings, benefits and results
• Prepare materials and present progress and accomplishments to any related teams periodically

Qualification:

• Bachelor's degree in IT/ Computer Science/ Computer engineering/ Industrial Engineering
• IT Background
• Process improvement Ideation
• Agile methodology with advance knowledge
• PMO/Process Improvement/PO/PM/ Business Analyst, experienced
• Candidate with experience in Consumer Banking or Branch operations will be given special consideration.

Skills:

• Strong Analytical Skills: Ability to analyze complex data and make informed decisions.
• Leadership: Guiding teams effectively and inspiring trust.
• Business Awareness: Understanding the business environment and market trends.
• Strategy Management: Developing and implementing strategic plans.
• Methodical, Investigative, and Inquisitive Mind: Approaching problems with a systematic and curious mindset.
• Presentation/Documentation Skills: Creating and delivering clear presentations and documentation.
• Proficiency in English: Strong command of the English language.

Working Location: Operating at Silom Head office, Bangkok (On-site 5 days, Monday-Friday)

If you require more information, please contact K. Nim (Ar-titaya) Tel: ,

Job Description:

• ดูแล ติตดาม ควบคุมการดำเนินการด้านการบริหารความต่อเนื่องทางธุรกิจของธนาคาร รวมถึงดำเนินงานของสาขาต่างประเทศ รวมถึง Subsidiary
• วิเคราะห์และรวบรวมข้อมูลที่เกี่ยวข้อง เพื่อนำเสนอปรับปรุงแผนต่างๆ ด้านการบริหารความต่อเนื่องทางธุรกิจ
• ประเมินประสิทธิภาพของแผนการดำเนินการด้านการบริหารความต่อเนื่องทางธุรกิจ และให้การสนับสนุนหน่วยงานต่างๆให้สามารถจัดทำแผนการดำเนินงานด้านการบริหารความต่อเนื่องทางธุรกิจได้มีประสิทธิภาพ
• ติดตาม วิเคราะห์ข้อมูล และหลักเกณฑ์ด้านการบริหารความต่อเนื่องทางธุรกิจ รวมถึงทบทวนนโยบายการบริการความต่อเนื่องทางธุรกิจ
• ดูแล ประสานงาน สนับสนุนหน่วยงานอื่นๆ และ CMT ในกรณีเกิดเหตุวิกฤติ

Qualification:

• Master degree in Engineering,Computer Science,Information Technology, Business Administration,Economics or any related field
• Experience in Business Continuity Management, Operational Resilience, Risk Management, Project Management Operational Risk, will be advantaged
• Good communication skill with all levels of employees and strong team player
• Fluent in both written and spoken in English (TOEIC 700 or equivalent)
• Computer literate in Microsoft Word, Excel and Power Point
• Must be exempt from military service

Working Location: Operating at Silom Head Office

If you require more information, please contact Khun Sitthi Tel