8 Incident Reporting jobs in Thailand
Service Desk Supervisor and Data Analysis

Posted 25 days ago
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Job Description
Invenco by GVR is a global leader in integrated payment, point-of-sale, and forecourt automation solutions tailored for the convenience retail industry.
**WHAT YOU WILL DO**
As a Service Desk Supervisor & Data Analyst, you'll lead a high-performing support team while ensuring exceptional service delivery across our 24/7 helpdesk operations. You'll also harness data to identify trends, improve performance, and elevate the customer experience. This is a hybrid role that blends leadership, service management, and analytical insight.
To break it down, your responsibilities will include:
+ Leading and mentoring the service desk team to deliver high-quality support aligned with SLAs and KPIs.
+ Managing the full lifecycle of incidents and service requests-from logging to resolution.
+ Monitoring ticket queues, response times, and resolution metrics to ensure operational excellence.
+ Driving continuous improvement initiatives based on service trends and user feedback.
+ Generating and analyzing reports to identify performance gaps and opportunities.
+ Communicating updates on major incidents, outages, and project rollouts.
+ Maintaining and enhancing the internal knowledge base and documentation.
+ Administering and optimizing the service desk platform and tools.
+ Collaborating with field engineers and off-site helpdesk teams to ensure seamless support coverage
**ABOUT YOU**
At Invenco by GVR, we believe in YOU-your leadership, your analytical mindset, and your ability to make a real impact. We give you the opportunity, accountability, and visibility to thrive.
To be successful in this role, YOU will bring:
+ A bachelor's degree in IT, Computer Science, or a related field (preferred).
+ 5+ years of experience in IT service desk or technical support roles.
+ 2+ years in a leadership or supervisory role within a service desk environment.
+ Strong knowledge of ITIL framework and service management best practices.
+ Experience with service desk platforms, ticketing systems, and CRM tools.
+ Familiarity with BI tools and the ability to generate and interpret reports.
+ Excellent communication and stakeholder management skills.
+ Proven ability to coach, mentor, and develop support teams.
+ Strong analytical and problem-solving skills.
+ Experience in knowledge management and promoting self-service solutions.
+ ITIL Foundation certification (highly desirable).
#LI-HK1
**WHO IS** **INVENCO by GVR**
Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1- or e-mail to request accommodation.
Risk Management (Shopee)
Posted today
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- Develop and implement operational risk policies, risk procedures, and key risk indicators
- Establish and implement an overall risk management framework for implementing new products and product variations to existing products, new business initiatives/entities, systems,s and processes for the organization, which includes the continuous gap analysis and implementation of process & control design and improvements
- Conduct presentations and workshops in risk identification and migration.
- Work with the first line of defense to identify, assess, document, and regularly review risks of all risk types and coach the business to design and implement controls
- Perform risk assessment from regulatory developments and industry mandates and communicate the risk vision and objectives to various groups to drive the alignment of risk policies or procedures
- Monitor risks against limits and thresholds and work with risk owners/group risk team to resolve them within a set timeline
- Produce respective reports to management and other relevant stakeholders
- Implement the risk incident management process including registration of risk events, managing and delivering risk incident reports for senior management and regulators
- Constantly develop and maintain risk tools and systems
**Requirements**:
- Bachelor's degree in related field
- At least 8 years working experience focusing on risk advisory, preferably in a management consulting firm
- Possess a positive and constructive attitude
- Strong analytical and problem-solving skills and attention to details
- Experience in operational risk management or a related role from preferably consumer platform
- Strong project management skills, as well as stakeholder management, coupled with a proven track record of managing change
- Knowledge of E-commerce risk management is a plus
- Excellence English and Thai communication skills
Vp, Operational Risk Management
Posted today
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Job Description
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
**About the Department**:
The **Credit and Risk Management** function is comprised of three teams: Risk Management, Credit and Special Asset Management. We manage the risks arising from the Group’s business activities within the risk appetite established by the Board. This involves identifying and evaluating the risks, developing effective risk governance and strategies as well as providing independent assessment of the overall risk profile.
**Responsibilities**:
**Job Requirements**:
**Be a part of UOB Family**:
Cbs Risk Management Senior Associate
Posted today
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Job Description
To better reflect this, ‘The exceptional EY experience. It’s yours to build.’ is our new promise to our people.
**The opportunity**
EY is committed to doing its part in building a better working world. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.
**Your key responsibilities**
- Manage and coach members of the team
- Conduct compliance & risk assessments; monitor compliance with the applicable rules and regulations, compliance reviews, evaluations, and generate relevant documents/reports
- Assist internal clients to evaluation and ensure the above compliance requirements
- Contact the relevant regulators for more clarification on their rules and regulations (if necessary)
- Initiate and support the compliance awareness-raising activities
- Should be able to work under pressure and prioritize work accordingly
**Skills and attributes for success**
**To qualify for the role you must have**
- Bachelor’s degree with any field
- More than 3 years working experiences in related fields
- Experiences with professional firm’s risk management policies is a plus
- Good command of English writing and speaking skill
**Ideally, you’ll also have**
- _ _Self-driven and result oriented individual.
- Excellent interpersonal skill and work well as a supportive team player, also able to work individually with less supervision where necessary.
- Strong project management skills and proficiency at driving projects to a close
- Ability to work to pre-determined deadlines and meet objectives under pressure
**What we offer**
We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, covering holidays, health and well-being, insurance and savings.
- ** Continuous learning**: You’ll develop the mindset and skills to navigate whatever comes next.
- ** Success as defined by you**: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- ** Transformative leadership**:We’ll give you the insights, coaching and confidence to be the leader the world needs.
- ** Diverse and inclusive culture**: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
Head, Planning and Risk Management Th
Posted today
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- Manage Thailand Operations Process, Risk and Controls includes SOP, P&P, KRI, RCSA, and key monitoring tools of MSII, CIM, LED but not limited to Audit monitoring and Issue handling.
- Manage budget planning for Operations functions, includes follow up, incoporate and prepare the report for management level both in-country and Regional e.g. Financial Report, Headcount, Expenses by highlighting any Risk on Operations and key awareness.
Business Performance and Management
- Prepare the analysis report periodically on Operations expense by comparing with prior period against planned budgetting includes able to descripe and explain all expenses with various angel of Risk Awareness
- Manage Automation Process, Planning, Process Improvement and RPA Initiatives across Bank-Wide to ensure robust and sustainable technology & solution usage.
People Management
- Manage Operations Expenese (OPEX) which majority leading by Opeations Headcount, able to handle in specific of HC movement, transition and resource allocation with suggesting/leading indicator highlight to Operations Function Heads
- Manage proper capacity includes BAU and Projects for Thailand Operations aligned with Regional Group Operations and Country Strategy
Regulatory Compliance
- Ensure all data submission is on-time both to Internal units who may have to support Regulator by using our Data but not-limited to any ad-hoc report may potential be requested by relavant parties to submit other Functions, Unit both Internal and External entities.
- All automation and e-Solutions implemented within Group Operations are aligned with Technology Controls and Regulatory requirements, includes Outsourcing and Insourcing services.
Senior Manager, Credit Risk Management -thailand
Posted today
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Job Description
Lead and implement credit strategy for retail product including BNPL/Cash Loan and SME product for one or multiple markets and take ownership of portfolio risk performance
Conduct risk assessment on user profile. Monitor and analyze risk indicators to finetune underwriting and portfolio management policy
Prepare and analyze risk reports such as portfolio performance, industry exposure, vendor performance and historical customer trends
Coordinate with modeling team on risk tools development including decision scorecards and responsible for risk model evaluation and continuously monitor its performance to ensure the stability and accuracy of risk strategy
Support conceptualization development for new credit products suitable for retail and SME markets
Track and monitor the full credit cycle performance and risk appetite metrics.
Evaluate and influence to balanced business growth in the form of policy refinement and credit testing
Ensure compliance with regulatory requirements and industry best practices
Support country with portfolio deep-dive analyses and provide insights with recommendations on policy changes to improve portfolio quality.
Collaborate with Business teams, Product teams, Engineering teams and Ops team to balance risk management target with business target and user experience.
Bachelor Degree and above in Finance, Computer Science, Statistics, Economics, or other relevant fields from a worldly recognized university with good academic credentials
Minimum 8 years experience in risk management area in a sound financial institution, with good track record of risk performance of the managed portfolio
Deep understanding of the underwriting policy, limit management policy, portfolio management policy, and modeling
Strong attention to details and ability to notice discrepancies in data, with good experience to process large amounts of data
Excellent problem-solving skills and solid experience in data analytics
Profiency in SQL, Python or Pyspark.
Data Center Security Manager, Compliance, Safety, Risk Management
Posted 16 days ago
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Job Description
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 5 years of experience in managing, sourcing, or procuring business resources and vendors.
+ 5 years of experience in co-ordinating or managing resources for data center locations, and leading operational or project based work and tasks.
**Preferred qualifications:**
+ Master's degree or equivalent practical experience.
+ Experience in managing workforce.
+ Experience with Google application.
+ Knowledge of physical security, investigations, compliance, or risk management.
+ Knowledge of security technology including access control and CCTV.
Security is at the core of Google's design and development process: it is built into the DNA of our products. The same is true of our offices. You're an expert who shares our seriousness about security and our commitment to confidentiality. You'll collaborate with our Facilities Management team to create innovative security strategies, investigate breaches and create risk assessment plans for the future. You believe that providing effective security doesn't come at the expense of customer service - you will be our bodyguard (and our long lost pal).
As a Data Center Security Manager, you will lead projects with minimal guidance, leveraging your expertise in security technology, data analysis and visualization to drive team efforts. You will collaborate across teams, propose creative solutions and uphold Google's cultural values while contributing to a positive work environment. You will ensure security integrity, investigate breaches and implement effective solutions to safeguard our infrastructure.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
**Responsibilities:**
+ Oversee compliance, security and risk management programs for the data center campus including incident management, guard agreements and physical security issues.
+ Provide after hours on-call support and serve as the primary contact for emergencies, event response and crisis management.
+ Conduct investigations into code of conduct violations, workplace injuries and security incidents, as well as Threat, Vulnerability and Risk Assessments (TVRA).
+ Enforce compliance processes in alignment with Compliance, Safety, and Risk Management (CSRM) policies, standards and regulatory requirements.
+ Manage security-related budgets, forecasts and invoice control for the assigned campus while supporting financial analysis and decision-making for security requirements.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
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Risk Management Department/ Bts Saladaeng/ N/a/ (N)
Posted today
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Job Description
- Responsible for credit risk management
- Be flexible for job rotation in other administration departments, such as account, finance and legal in future
**Job Requirements**:
- Age 25 to 35 years old
- Bachelor’s degree in Business Administration or related fields.
- Male / Female
- Thai nationality
- English is a must (TOEIC score more than 700)
- Experienced credit analyst
- MS Excel, Word, PowerPoint
- Service-minded
- On time attendance (not late coming, our office hrs 08.30-17.15 hrs, lunch break 12.00-13.20 hrs)
**Benefits**:
- ตามตกลง
**How To Apply**:
**More Information**:
***
**Salary Offer** N/A***
**Address** BTS Saladaeng***
**Experience Level** Officer***
**Total Years Experience** 0-5***
**TOEIC** 700+***
**Working Hours** office hrs 08.30-17.15