7 Incident Reporting jobs in Thailand
Service Desk Supervisor and Data Analysis
Bangkok, Bangkok
Vontier
Posted 2 days ago
Job Viewed
Job Description
Do you thrive in fast-paced environments where you can lead teams, solve problems, and drive continuous improvement through data insights? If so, we want you on our team!
Invenco by GVR is a global leader in integrated payment, point-of-sale, and forecourt automation solutions tailored for the convenience retail industry.
**WHAT YOU WILL DO**
As a Service Desk Supervisor & Data Analyst, you'll lead a high-performing support team while ensuring exceptional service delivery across our 24/7 helpdesk operations. You'll also harness data to identify trends, improve performance, and elevate the customer experience. This is a hybrid role that blends leadership, service management, and analytical insight.
To break it down, your responsibilities will include:
+ Leading and mentoring the service desk team to deliver high-quality support aligned with SLAs and KPIs.
+ Managing the full lifecycle of incidents and service requests-from logging to resolution.
+ Monitoring ticket queues, response times, and resolution metrics to ensure operational excellence.
+ Driving continuous improvement initiatives based on service trends and user feedback.
+ Generating and analyzing reports to identify performance gaps and opportunities.
+ Communicating updates on major incidents, outages, and project rollouts.
+ Maintaining and enhancing the internal knowledge base and documentation.
+ Administering and optimizing the service desk platform and tools.
+ Collaborating with field engineers and off-site helpdesk teams to ensure seamless support coverage
**ABOUT YOU**
At Invenco by GVR, we believe in YOU-your leadership, your analytical mindset, and your ability to make a real impact. We give you the opportunity, accountability, and visibility to thrive.
To be successful in this role, YOU will bring:
+ A bachelor's degree in IT, Computer Science, or a related field (preferred).
+ 5+ years of experience in IT service desk or technical support roles.
+ 2+ years in a leadership or supervisory role within a service desk environment.
+ Strong knowledge of ITIL framework and service management best practices.
+ Experience with service desk platforms, ticketing systems, and CRM tools.
+ Familiarity with BI tools and the ability to generate and interpret reports.
+ Excellent communication and stakeholder management skills.
+ Proven ability to coach, mentor, and develop support teams.
+ Strong analytical and problem-solving skills.
+ Experience in knowledge management and promoting self-service solutions.
+ ITIL Foundation certification (highly desirable).
#LI-HK1
**WHO IS** **INVENCO by GVR**
Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call or e-mail to request accommodation.
Invenco by GVR is a global leader in integrated payment, point-of-sale, and forecourt automation solutions tailored for the convenience retail industry.
**WHAT YOU WILL DO**
As a Service Desk Supervisor & Data Analyst, you'll lead a high-performing support team while ensuring exceptional service delivery across our 24/7 helpdesk operations. You'll also harness data to identify trends, improve performance, and elevate the customer experience. This is a hybrid role that blends leadership, service management, and analytical insight.
To break it down, your responsibilities will include:
+ Leading and mentoring the service desk team to deliver high-quality support aligned with SLAs and KPIs.
+ Managing the full lifecycle of incidents and service requests-from logging to resolution.
+ Monitoring ticket queues, response times, and resolution metrics to ensure operational excellence.
+ Driving continuous improvement initiatives based on service trends and user feedback.
+ Generating and analyzing reports to identify performance gaps and opportunities.
+ Communicating updates on major incidents, outages, and project rollouts.
+ Maintaining and enhancing the internal knowledge base and documentation.
+ Administering and optimizing the service desk platform and tools.
+ Collaborating with field engineers and off-site helpdesk teams to ensure seamless support coverage
**ABOUT YOU**
At Invenco by GVR, we believe in YOU-your leadership, your analytical mindset, and your ability to make a real impact. We give you the opportunity, accountability, and visibility to thrive.
To be successful in this role, YOU will bring:
+ A bachelor's degree in IT, Computer Science, or a related field (preferred).
+ 5+ years of experience in IT service desk or technical support roles.
+ 2+ years in a leadership or supervisory role within a service desk environment.
+ Strong knowledge of ITIL framework and service management best practices.
+ Experience with service desk platforms, ticketing systems, and CRM tools.
+ Familiarity with BI tools and the ability to generate and interpret reports.
+ Excellent communication and stakeholder management skills.
+ Proven ability to coach, mentor, and develop support teams.
+ Strong analytical and problem-solving skills.
+ Experience in knowledge management and promoting self-service solutions.
+ ITIL Foundation certification (highly desirable).
#LI-HK1
**WHO IS** **INVENCO by GVR**
Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call or e-mail to request accommodation.
This advertiser has chosen not to accept applicants from your region.
0
Manager, Risk Management
Bangkok, Bangkok
PricewaterhouseCoopers Consulting Ltd.
Posted today
Job Viewed
Job Description
Coordinating and monitoring compliance with local regulatory requirements.
Implementing risk management processes, which includes reviewing completion of client and engagement acceptance, completion of client and job code creation, completion of vendor assessment, and/or reviewing relevant risk management processes as assigned on an ad-hoc basis.
Performing risk assessments as part of KPIs and reporting to the head of risk management.
Assisting with regular and annual R&Q compliance monitoring, activities and reporting.
Promoting adherence to existing and implementing new PwC Network policies, principles and standards for engagements.
Providing daily advice and consultation to business teams to ensure compliance with PwC Network policies, principles and standards in client/engagement acceptance, contracting, project delivery, reporting and documentation, as well as sub-contractor management.
Collaborating with other Lines of Services, as well as R&Q and Compliance units in PwC's Regional and Global Network.
Training staff on risk management processes and/or relevant policies.
At least 5 years of experience in internal audits or risk management or business management.
Certified Public Accountant (CPA) is a plus.
Highly motivated, detail-oriented and well organised.
Strong problem-solving and analytical skills.
Team oriented but with the ability to work independently and efficiently.
Effective communication and presentation skills in both Thai and English.
Education (if blank, degree and/or field of study not specified).
**Degrees/Field of Study required**: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified).
Required Skills.
Optional Skills.
Desired Languages (If blank, desired languages not specified).
Travel Requirements.
Available for Work Visa Sponsorship.
Government Clearance Required.
Job Posting End Date.
**Job skills required**: Risk Management, English, Thai, Compliance
Implementing risk management processes, which includes reviewing completion of client and engagement acceptance, completion of client and job code creation, completion of vendor assessment, and/or reviewing relevant risk management processes as assigned on an ad-hoc basis.
Performing risk assessments as part of KPIs and reporting to the head of risk management.
Assisting with regular and annual R&Q compliance monitoring, activities and reporting.
Promoting adherence to existing and implementing new PwC Network policies, principles and standards for engagements.
Providing daily advice and consultation to business teams to ensure compliance with PwC Network policies, principles and standards in client/engagement acceptance, contracting, project delivery, reporting and documentation, as well as sub-contractor management.
Collaborating with other Lines of Services, as well as R&Q and Compliance units in PwC's Regional and Global Network.
Training staff on risk management processes and/or relevant policies.
At least 5 years of experience in internal audits or risk management or business management.
Certified Public Accountant (CPA) is a plus.
Highly motivated, detail-oriented and well organised.
Strong problem-solving and analytical skills.
Team oriented but with the ability to work independently and efficiently.
Effective communication and presentation skills in both Thai and English.
Education (if blank, degree and/or field of study not specified).
**Degrees/Field of Study required**: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified).
Required Skills.
Optional Skills.
Desired Languages (If blank, desired languages not specified).
Travel Requirements.
Available for Work Visa Sponsorship.
Government Clearance Required.
Job Posting End Date.
**Job skills required**: Risk Management, English, Thai, Compliance
This advertiser has chosen not to accept applicants from your region.
1
Manager, Risk Management
Bangkok, Bangkok
PricewaterhouseCoopers Consulting Ltd.
Posted today
Job Viewed
Job Description
Coordinating and monitoring compliance with local regulatory requirements.
Implementing risk management processes, which includes reviewing completion of client and engagement acceptance, completion of client and job code creation, completion of vendor assessment, and/or reviewing relevant risk management processes as assigned on an ad-hoc basis.
Performing risk assessments as part of KPIs and reporting to the head of risk management.
Assisting with regular and annual R&Q compliance monitoring, activities and reporting.
Promoting adherence to existing and implementing new PwC Network policies, principles and standards for engagements.
Providing daily advice and consultation to business teams to ensure compliance with PwC Network policies, principles and standards in client/engagement acceptance, contracting, project delivery, reporting and documentation, as well as sub-contractor management.
Collaborating with other Lines of Services, as well as R&Q and Compliance units in PwC's Regional and Global Network.
Training staff on risk management processes and/or relevant policies.
At least 5 years of experience in internal audits or risk management or business management.
Certified Public Accountant (CPA) is a plus.
Highly motivated, detail-oriented and well organised.
Strong problem-solving and analytical skills.
Team oriented but with the ability to work independently and efficiently.
Effective communication and presentation skills in both Thai and English.
Education (if blank, degree and/or field of study not specified).
**Degrees/Field of Study required**: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified).
Required Skills.
Optional Skills.
Desired Languages (If blank, desired languages not specified).
Travel Requirements.
Available for Work Visa Sponsorship.
Government Clearance Required.
Job Posting End Date.
**Job skills required**: Risk Management, English, Thai, Compliance
Implementing risk management processes, which includes reviewing completion of client and engagement acceptance, completion of client and job code creation, completion of vendor assessment, and/or reviewing relevant risk management processes as assigned on an ad-hoc basis.
Performing risk assessments as part of KPIs and reporting to the head of risk management.
Assisting with regular and annual R&Q compliance monitoring, activities and reporting.
Promoting adherence to existing and implementing new PwC Network policies, principles and standards for engagements.
Providing daily advice and consultation to business teams to ensure compliance with PwC Network policies, principles and standards in client/engagement acceptance, contracting, project delivery, reporting and documentation, as well as sub-contractor management.
Collaborating with other Lines of Services, as well as R&Q and Compliance units in PwC's Regional and Global Network.
Training staff on risk management processes and/or relevant policies.
At least 5 years of experience in internal audits or risk management or business management.
Certified Public Accountant (CPA) is a plus.
Highly motivated, detail-oriented and well organised.
Strong problem-solving and analytical skills.
Team oriented but with the ability to work independently and efficiently.
Effective communication and presentation skills in both Thai and English.
Education (if blank, degree and/or field of study not specified).
**Degrees/Field of Study required**: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified).
Required Skills.
Optional Skills.
Desired Languages (If blank, desired languages not specified).
Travel Requirements.
Available for Work Visa Sponsorship.
Government Clearance Required.
Job Posting End Date.
**Job skills required**: Risk Management, English, Thai, Compliance
This advertiser has chosen not to accept applicants from your region.
2
Vp, Operational Risk Management
Bangkok, Bangkok
United Overseas Bank (Thai) Public Company Limited
Posted today
Job Viewed
Job Description
**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
**About the Department**:
The **Credit and Risk Management** function is comprised of three teams: Risk Management, Credit and Special Asset Management. We manage the risks arising from the Group’s business activities within the risk appetite established by the Board. This involves identifying and evaluating the risks, developing effective risk governance and strategies as well as providing independent assessment of the overall risk profile.
**Responsibilities**:
**Job Requirements**:
**Be a part of UOB Family**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
**About the Department**:
The **Credit and Risk Management** function is comprised of three teams: Risk Management, Credit and Special Asset Management. We manage the risks arising from the Group’s business activities within the risk appetite established by the Board. This involves identifying and evaluating the risks, developing effective risk governance and strategies as well as providing independent assessment of the overall risk profile.
**Responsibilities**:
**Job Requirements**:
**Be a part of UOB Family**:
This advertiser has chosen not to accept applicants from your region.
3
Balance Sheet Risk Management Manager
Bangkok, Bangkok
United Overseas Bank (Thai) Public Company Limited
Posted today
Job Viewed
Job Description
**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
**About the Department**:
The **Credit and Risk Management** function is comprised of three teams: Risk Management, Credit and Special Asset Management. We manage the risks arising from the Group’s business activities within the risk appetite established by the Board. This involves identifying and evaluating the risks, developing effective risk governance and strategies as well as providing independent assessment of the overall risk profile.
**Responsibilities**:
**Job Requirements**:
**Be a part of UOB Family**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
**About the Department**:
The **Credit and Risk Management** function is comprised of three teams: Risk Management, Credit and Special Asset Management. We manage the risks arising from the Group’s business activities within the risk appetite established by the Board. This involves identifying and evaluating the risks, developing effective risk governance and strategies as well as providing independent assessment of the overall risk profile.
**Responsibilities**:
**Job Requirements**:
**Be a part of UOB Family**:
This advertiser has chosen not to accept applicants from your region.
4
Warehouse & Quality Risk Management Supervisor
Bangkok, Bangkok
Pasona HR Consulting Recruitment (Thailand) Co.,Ltd
Posted today
Job Viewed
Job Description
Job ID
52126
Business
Transportation, Logistics, Warehouse
Job Detail
- Supporting Warehouse Manager
- Supervise system and develop give have facilities In working.
- Maintaining standards of health and safety, hygiene and security in the work environment Report to manager of problem and root cause and preventive action.
- Managing stock control and reconciling with date storage system.
- Coordinating with the project team, 3PL, and subcontractors.
- Reviewing WH procedures routinely. Find the bottleneck and find a solution.
Salary
30,000 - 40,000 (THB)
Location
Bangkok
Required work
experience
- Male (Thai Nationality)
- Age between 30-45 years old.
- Bachelor degree in Logistics or related field
- Experience in Warehouse and Quality Risk Management more than 3 years
- Knowledge of Warehouse Management System
- Able to work under pressure and have problem solving skills, positive thinking, ability to work with cross
- Ability to work as part of a team and individual assignment
- Reliability and sense of responsibility
- Good command of spoken and written English
- Computer literacy (Microsoft Office; Word, Excel. Power Point)
- Work place at Samutprakam and Laemchabang port area.
- Have own car is more advantage
52126
Business
Transportation, Logistics, Warehouse
Job Detail
- Supporting Warehouse Manager
- Supervise system and develop give have facilities In working.
- Maintaining standards of health and safety, hygiene and security in the work environment Report to manager of problem and root cause and preventive action.
- Managing stock control and reconciling with date storage system.
- Coordinating with the project team, 3PL, and subcontractors.
- Reviewing WH procedures routinely. Find the bottleneck and find a solution.
Salary
30,000 - 40,000 (THB)
Location
Bangkok
Required work
experience
- Male (Thai Nationality)
- Age between 30-45 years old.
- Bachelor degree in Logistics or related field
- Experience in Warehouse and Quality Risk Management more than 3 years
- Knowledge of Warehouse Management System
- Able to work under pressure and have problem solving skills, positive thinking, ability to work with cross
- Ability to work as part of a team and individual assignment
- Reliability and sense of responsibility
- Good command of spoken and written English
- Computer literacy (Microsoft Office; Word, Excel. Power Point)
- Work place at Samutprakam and Laemchabang port area.
- Have own car is more advantage
This advertiser has chosen not to accept applicants from your region.
5
Business Risk and Control Management (Avp - Vp)
United Overseas Bank (Thai) PCL - UOB
Posted today
Job Viewed
Job Description
Formulate and strengthen governance on all risk frameworks, policy, framework, ensuring that Wholesale Banking comply with all applicable legislations, particularly in relation to regulatory compliance.
Liaise with internal stakeholders to identify priority areas for review based on control criticality, emerging risks and regulatory focus.
Provide advisories and review Business Units/Support Units policies and guidelines.
Ensure that potential risk issues highlighted by various Bank s risk functions, such as Operational Risk, Compliance, Information Security, Legal and Audit, are properly communicated and/or addressed within Wholesale Banking.
Work with Compliance and other internal risk departments to ensure that activities are coordinated to avoid duplication and improve the overall effectiveness.
Experience and Skills.
Degree or professional qualification in business or law/banking/financial services related areas.
Has minimum 8 years of relevant work experience preferably in audit, regulatory compliance/Line 1 Risk and Control role in corporate banking/wholesale banking of a full-service bank.
Excellent knowledge/understanding of regulatory compliance, risk assessment, processes and controls.
Team player, self-driven with strong interpersonal and communication skills and able to perform well in a fast-paced and dynamic environment.
For further Information about UOB Thai and career opportunities.
**Job skills required**: Compliance, Legal
Liaise with internal stakeholders to identify priority areas for review based on control criticality, emerging risks and regulatory focus.
Provide advisories and review Business Units/Support Units policies and guidelines.
Ensure that potential risk issues highlighted by various Bank s risk functions, such as Operational Risk, Compliance, Information Security, Legal and Audit, are properly communicated and/or addressed within Wholesale Banking.
Work with Compliance and other internal risk departments to ensure that activities are coordinated to avoid duplication and improve the overall effectiveness.
Experience and Skills.
Degree or professional qualification in business or law/banking/financial services related areas.
Has minimum 8 years of relevant work experience preferably in audit, regulatory compliance/Line 1 Risk and Control role in corporate banking/wholesale banking of a full-service bank.
Excellent knowledge/understanding of regulatory compliance, risk assessment, processes and controls.
Team player, self-driven with strong interpersonal and communication skills and able to perform well in a fast-paced and dynamic environment.
For further Information about UOB Thai and career opportunities.
**Job skills required**: Compliance, Legal
This advertiser has chosen not to accept applicants from your region.
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