What Jobs are available for Information Services in Thailand?

Chief Technology Officer (CTO) - EdTech & Digital Innovation

Location:
Bangkok, Thailand

Industry:
Technology / EdTech / Media / Entertainment

Employment Type:
Full-Time | Executive Level

Are you a visionary tech leader ready to shape the future of digital transformation across diverse industries? Our client, a fast-growing technology company, is seeking a
Chief Technology Officer (CTO)
to lead its innovation journey across Education, Out-of-Home Media, Sports Marketing, and Entertainment sectors.

This is a unique opportunity to drive strategic technology initiatives, lead high-impact product development, and build scalable solutions that redefine user experiences.

Responsibilities

• Define and execute a forward-thinking technology roadmap aligned with business growth.
• Champion innovation by integrating emerging technologies to enhance product offerings.

• Establish governance frameworks to ensure compliance, risk management, and operational excellence.

• Lead the development of scalable web and mobile applications tailored to diverse industry needs.

• Oversee architecture, security, and performance optimization across platforms.
• Drive product success through data-driven KPIs, user-centric design, and continuous improvement.
• Ensure seamless integration with APIs, payment gateways, and third-party services.

Team Building & Cross-Functional Collaboration

• Build and mentor a high-performing engineering and product development team.
• Foster a culture of innovation, agility, and collaboration across departments.
• Promote best practices in DevOps, software engineering, and quality assurance.

• Translate business needs into technical solutions through effective stakeholder engagement.

• Optimize cloud and on-premise infrastructure for reliability, scalability, and cost-efficiency.

• Implement robust data security, privacy, and compliance protocols.

• Collaborate with executive leadership to align technology with strategic goals.

• Represent the technology vision to partners, investors, and external stakeholders.
• Manage vendor relationships to accelerate innovation and delivery.

Qualifications of candidate profile

• Bachelor's or Master's degree in Computer Science, Engineering, or related field.
• 10+ years of progressive experience in technology leadership roles with local Thai language speaker
• Proven track record in building enterprise-grade web and mobile platforms.
• Expertise in cloud platforms (AWS, GCP, Azure), microservices, AI/ML, and DevOps.
• Proficient in full-stack development (React, , Python, Java).
• Strong strategic thinking, business acumen, and decision-making capabilities.
• Exceptional leadership and communication skills across technical and non-technical teams.
• Experience in fast-paced, innovation-driven environments.

Ready to lead the future of digital innovation?

• Lead transformative digital initiatives across high-growth sectors.
• Collaborate with passionate professionals in a dynamic, forward-thinking culture.
• Competitive compensation, equity options, and comprehensive benefits.
• Opportunity to make a lasting impact on the future of education and media technology.

Apply now or reach out to our recruitment team at ManpowerGroup Thailand to learn more.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

*Position: *
System Support Partner
*Team: *
System Support Team
*Report to: *
System Support Lead
*Purpose of the Job *
A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.

The opportunity
As a System Support Partner, you are the technical linchpin for our integrated diagnostic systems. You will specialize in the intersection of instrumentation, software, IT, and networking, ensuring seamless connectivity, data integrity, and peak system performance at customer sites. Your role is to resolve the most sophisticated, multi-layered technical challenges, acting as the primary escalation point for system-level issues and a key liaison between field service, customers, and global support teams.

• Customer Support & Troubleshooting: Proactively support customer inquiries and complaints, providing fast and effective solutions to application-related issues to exceed customer expectations
• Installation & Training: Analyze laboratory workflows to provide expert consultation. Lead the installation and configuration of new systems and provide comprehensive training and retraining to customers to ensure they can operate the instruments confidently and efficiently
• Product Expertise: Serve as a product expert in your designated area, translating complex technical and application information into clear, understandable terms for customers
• Project Implementation: Support and implement special customer projects, such as e-lab performance, TIQ con, QC six sigma, and turnaround time evaluations, according to the plan
• Advanced System Troubleshooting: Provide second-level technical support to field engineers and application specialists for diagnosing complex issues across electro-mechanical equipment, computer systems, and software
• IT & Connectivity Management: Lead the implementation and support of instrument-LIS/HIS interfaces and middleware solutions. Troubleshoot complex connectivity, data transmission, and network configuration issues to ensure robust system integration within customer environments
• Software Lifecycle & Performance Monitoring: Manage and implement new updates, upgrades, and all related retrofits for instrument hardware and software across the installed base in Thailand
• Technical Consultation & Project Support: Act as the subject matter expert on system integration and IT requirements. Support special customer projects, such as those related to workflow and turnaround time evaluations, by providing expert IT consultation
• Technical Enablement & Knowledge Transfer: Enhance the technical knowledge of service personnel through on-the-job coaching and training on advanced system-level topics. Act as a source for related technical knowledge and tools
• Compliance: Ensure all activities, especially new installations and complaint handling, are completed according to the relevant Standard Operating Procedures (SOPs)

*Who you are
Experience and Competencies: *

• Proactive & Agile: Independent, a team player, flexible, and solution-driven with an agile mindset
• Customer-Focused: Demonstrates a high service-minded attitude with a proven record of excellent application and support performance
• Problem-Solving: Possesses a positive attitude towards work, strong problem-solving skills, and the ability to perform well under pressure
• Innovative: Shows creativity and a good knowledge of IT in related fields
• IT Acumen: Highly skilled in Information Technology (IT) in wider areas is essential for success in this role
• Communication: Proficient language skills in Thai and a good command of spoken and written English
• Adaptability: Able to drive, travel upcountry, and be flexible to work outside of normal working hours as needed

*Industry Experience: *

• Bachelor's Degree in Medical Technology is required
• At least 2 years of experience as a Service Engineer, Application Specialist, or in a technical support role within the healthcare or medical device business is preferred
• Proven, hands-on experience with the integration of medical devices with Laboratory Information Systems (LIS) is essential
• Must be able to work in Bangkok, upcountry, and potentially neighbouring countries

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.

Aigens Technology Limited is a market leader in F&B and Hospitality technology, empowering over 500 brands across the Asia Pacific, including global names like KFC, Burger King, Starbucks, Shake Shack, Hyatt, and Accor. Headquartered in Hong Kong, we specialize in innovative solutions that transform customer experiences and maximize operational efficiency.

As pioneers in mobile ordering and QR code technology, Aigens has been instrumental in steering the digital revolution of the F&B and Hospitality industry. Our versatile product portfolio—including Kiosk and Mobile Ordering solutions, POS, Payment, Loyalty systems, and Middleware—helps businesses attract more customers, increase order sizes, foster loyalty, and streamline operations.

With rapid growth in the past three years, expanding to 9 regional offices and a team of 150 (and counting), Aigens is shaping the future of F&B and Hospitality technology. If you're passionate about innovation and want to make an impact in this dynamic industry, join us and be part of our journey.

What your daily work looks like:

Customer Onboarding:

● Configure our SaaS products to meet specific customer needs.

● Assist with software setup and installations both remotely and on-site at our F&B customers.

● Conduct training sessions for users

Technical Support:

● Provide remote and on-site technical support for our SaaS products.

● Troubleshoot and resolve customer-reported issues efficiently and effectively.

● Escalate complex technical issues to cross-functional teams as needed.

● Accurately document all customer interactions, actions, and resolutions in our system for service level tracking.

● Develop and maintain comprehensive documentation of support interactions, solutions, and onboarding processes.

● Proactively identify trends in customer issues and recommend preventative measures.

We are looking for someone with:

● 2 to 4 years of proven experience in technical support, ideally in SaaS / POS / e-commerce / F&B contexts, but not mandatory.

● Experience using helpdesk or issue tracking software (e.g., Zoho Desk, Jira, Zendesk)

● High proficiency in Thai and fluent English is a must to support international tickets. (calls, emails, system information etc.)

● Ability to work in shifts and provide support outside of regular business hours.

● A customer-centric mindset with strong, methodical problem-solving skills and the ability to communicate technical solutions with clarity and empathy.

If you also have (plus):

● Project Coordinator responsibilities or experience is a plus (e.g., involvement in project planning, coordination, resource allocation, etc.).

● Candidates with stronger technical background, who can understand system logs and participate in technical problem solving will be given priority.

What's on offer:

● Competitive salary to the right candidate

● Discretionary bonus based on performance

● 10 days of annual leave

● Friendly work environment

● Working a flat culture with talented individuals

● Join a young and growing brand backed by a great investment team

We are excited to welcome a highly motivated individual to join our Team. If you meet the above qualifications and are eager to contribute to our organization's success, we encourage you to apply.

Aigens is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, gender, religion, sexual orientation, national origin, genetic information, or any other protected characteristic.

All applications will be handled in strict confidence and will only be used for recruitment related purposes. Applicants who do not hear from us within 6 weeks from the date of application may consider their applications unsuccessful. All information on unsuccessful candidates will be retained for a maximum period of 24 months.

Job Scope

• Prepare drawing/ERP/PLM changes when requested
• Contact person regarding data management, ERP/IMDS
• Contact person internally Autoliv regarding ERP/IMDS
• Support process / procedures and implementation of the Autoliv ERP
• Support process / procedures and implementation of the ISO/TS 16949 and ISO 14001
• Support Engineering ERP setup/update when requested
• Train Autoliv Thailand staff when assigned for the systems: ERP/IMDS
• Interact with the Regional/Global systems teams when needed

Candidate Qualification

• Minimum diploma in Accounting, IT, Business Management or relevant
• 3-5 years of experience of using assigned system tools ,work in Automotive Manufacturing
• Understanding in ERP ,IMDS
• Good Information management skills (IT PC software)
• Ability to understand and use data and processes documents
• Ability to learn new technology quickly
• Time Oriented and Team Player

** Fresh graduates are welcome

Why CCC?

At CCC, we're not just a company; we're a community. We believe in nurturing talent and empowering individuals to shape the future of technology-driven customer support. As a System Support Analyst, you have the opportunity to be part of a dynamic team that's redefining customer service. Join us on this exciting journey to create a better CCC.

Top 5 Skills We Value:

1. Unix/Linux Expertise: Proficiency in Unix and Linux is essential for maintaining our cutting-edge Terminal Automation System (TAS).

2. Customer-Centric: Your dedication to delivering exceptional customer experiences is the foundation of our success.

3. Technical Troubleshooting: Your ability to swiftly diagnose and resolve technical issues keeps our operations running smoothly.

4. Scripting Knowledge: Familiarity with scripting languages empowers you to automate processes and enhance efficiency.

5. Data Insights: Harness the power of data to identify opportunities and provide valuable recommendations.

Responsibilities:

1. Provide customer support for our Terminal Automation System.

2. Participate in a 24x7 rotating shift support system, ensuring mission-critical operations.

3. Be the first point of contact for customers, offering outstanding service.

4. Troubleshoot and resolve technical issues, updating our system for future reference.

5. Manage customer service records and escalate unresolved issues as needed.

6. Analyze customer site data, identifying areas for improvement and value-added services.

7. Contribute to CCC's growth and revenue through insights and training sessions.

8. Support ad-hoc project requirements.

9. Perform other duties as agreed with the CCC Leadership Team.

Role Competencies:

Qualifications:

1. A recognized Certificates, Diploma or Degree in IT, Engineering with at least 1 year experience

2. Fresh graduates are encouraged to apply

3. Proficiency in English and Thai

4. Knowledge of Unix / Linux, HTML5, Oracle Database, C +, JavaScript's knowledge will be added advantage

5. Must be able to work on shifts & Public Holidays

6. Customer-oriented with good interpersonal and communication skills

7. Passionate and enthusiastic about customer service

Experience / Personal Requisites:

1. Call centre experienced

2. Experience in remote technical support

3. Knowledge in Unix or Linux

4. Strong communication skills

We value your skills and expertise at CCC, and we're excited to have you on board as we evolve into a future-focused customer support organization. Join us, and together, we'll shape CCC's future.

Why CCC?

At CCC, we're not just a company; we're a community. We believe in nurturing talent and empowering individuals to shape the future of technology-driven customer support. As a System Support Analyst, you have the opportunity to be part of a dynamic team that's redefining customer service. Join us on this exciting journey to create a better CCC.

Top 5 Skills We Value:

1. Unix/Linux Expertise: Proficiency in Unix and Linux is essential for maintaining our cutting-edge Terminal Automation System (TAS).

2. Customer-Centric: Your dedication to delivering exceptional customer experiences is the foundation of our success.

3. Technical Troubleshooting: Your ability to swiftly diagnose and resolve technical issues keeps our operations running smoothly.

4. Scripting Knowledge: Familiarity with scripting languages empowers you to automate processes and enhance efficiency.

5. Data Insights: Harness the power of data to identify opportunities and provide valuable recommendations.

Responsibilities:

1. Provide customer support for our Terminal Automation System.

2. Participate in a 24x7 rotating shift support system, ensuring mission-critical operations.

3. Be the first point of contact for customers, offering outstanding service.

4. Troubleshoot and resolve technical issues, updating our system for future reference.

5. Manage customer service records and escalate unresolved issues as needed.

6. Analyze customer site data, identifying areas for improvement and value-added services.

7. Contribute to CCC's growth and revenue through insights and training sessions.

8. Support ad-hoc project requirements.

9. Perform other duties as agreed with the CCC Leadership Team.

Role Competencies:

Qualifications:

1. A recognized Certificates, Diploma or Degree in IT, Engineering with at least 1 year experience

2. Fresh graduates are encouraged to apply

3. Proficiency in English and Thai

4. Knowledge of Unix / Linux, HTML5, Oracle Database, C +, JavaScript's knowledge will be added advantage

5. Must be able to work on shifts & Public Holidays

6. Customer-oriented with good interpersonal and communication skills

7. Passionate and enthusiastic about customer service

Experience / Personal Requisites:

1. Call centre experienced

2. Experience in remote technical support

3. Knowledge in Unix or Linux

4. Strong communication skills

We value your skills and expertise at CCC, and we're excited to have you on board as we evolve into a future-focused customer support organization. Join us, and together, we'll shape CCC's future.

ลักษณะงาน :

• ดำเนินการตั้งค่าโน้ตบุ๊กและอุปกรณ์ LAN
• จัดการการติดตั้งโน้ตบุ๊กใหม่ การเปลี่ยน และการตั้งค่าซอฟต์แวร์
• สร้างบัญชีอีเมลและรหัสผ่านเริ่มต้นสำหรับผู้เข้าร่วมใหม่
• ดำเนินการยกเลิกการเข้าถึงและควบคุมการเข้าถึงระบบสำหรับผู้เข้าร่วมที่ออกไป
• ให้การสนับสนุนระดับแรกสำหรับปัญหาฮาร์ดแวร์ รวมถึงพีซี อุปกรณ์ต่อพ่วง และอุปกรณ์อื่นๆ
• แก้ปัญหาผู้ใช้ที่เกี่ยวข้องกับซอฟต์แวร์ แอปพลิเคชัน และระบบปฏิบัติการ
• ให้การสนับสนุนผู้ใช้ทางโทรศัพท์ คอมพิวเตอร์ อีเมล และแบบพบหน้า
• จัดการโครงสร้างพื้นฐานเครือข่ายและตรวจสอบการเชื่อมต่อระหว่างแผนกต่างๆ
• บำรุงรักษาบันทึกที่ถูกต้องของฮาร์ดแวร์ไอทีและสินทรัพย์ซอฟต์แวร์
• ตรวจสอบและจัดการการใช้งานและการต่ออายุใบอนุญาตซอฟต์แวร์
• ช่วยเหลือในการวางแผนและจัดหาใบอนุญาตและการสมัครสมาชิกใหม่
• ตั้งค่าและแก้ไขปัญหาอุปกรณ์ IT และ AV สำหรับการประชุมและการนำเสนอ
• ช่วยเหลือวิศวกรด้านความปลอดภัยในการนำไปใช้และดูแลรักษาการป้องกันปลายทาง (เช่น ติดตั้งซอฟต์แวร์ความปลอดภัย)
• ตรวจสอบให้แน่ใจว่าระบบปฏิบัติตามนโยบายไอทีและความปลอดภัยของบริษัท
• รองรับการกำหนดค่าและการอัปเกรด Windows และ MacOS
• จัดการบัญชีผู้ใช้ สิทธิ์ และวงจรชีวิตของฮาร์ดแวร์/ซอฟต์แวร์
• บำรุงรักษาขั้นตอนและเอกสารสำหรับการกำหนดค่าระบบ
• ประสานงานกับผู้จำหน่ายบุคคลที่สามเพื่อซ่อมแซมอุปกรณ์และแก้ไขปัญหาขั้นสูง
• ให้การสนับสนุนผู้ใช้และดำเนินการงานดูแลระบบใน Teams, SharePoint, Outlook และ Forms
• ให้การสนับสนุนด้านธุรการและเอกสารสำหรับการดำเนินงานไอที
• จัดการงานเฉพาะกิจและมีส่วนร่วมในโครงการที่เกี่ยวข้องกับไอทีตามที่ได้รับมอบหมาย

คุณสมบัติ :

• ปริญญาตรีสาขาวิทยาการคอมพิวเตอร์ วิศวกรคอมพิวเตอร์ ไอที หรือสาขาที่เกี่ยวข้อง
• มีประสบการณ์ด้านการสนับสนุนไอทีหรือตำแหน่งที่คล้ายคลึงกันอย่างน้อย 2 ปี
• มีความรู้เกี่ยวกับระบบปฏิบัติการ Windows และ Mac เป็นอย่างดี
• มีประสบการณ์ในการดูแลระบบ Microsoft 365 (Teams, SharePoint เป็นต้น)
• มีความเข้าใจพื้นฐานเกี่ยวกับเครื่องมือการดูแลระบบผู้ใช้ เช่น Active Directory
• มีทักษะพื้นฐานด้านเครือข่ายและการสนับสนุนเซิร์ฟเวอร์
• มีทักษะในการแก้ปัญหาและการสื่อสารที่ดี
• สามารถทำงานหลายอย่างพร้อมกันและจัดลำดับความสำคัญในสภาพแวดล้อมที่มีการเปลี่ยนแปลงอย่างรวดเร็ว
• มีทักษะในการจัดระเบียบที่ดีและใส่ใจในรายละเอียดในการจัดการเอกสาร
• มีทัศนคติที่มุ่งเน้นการบริการและมีความสามารถในการจัดลำดับความสำคัญและจัดการงานต่างๆ มากมาย

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175 อาคารสาธรซิตี้ทาวเวอร์ ชั้น 7 ชั้น 21 และ ชั้น 26 ถนนสาทรใต้

แขวงทุ่งมหาเมฆ เขตสาทร กรุงเทพฯ 10120

โทร ,

Responsibility

Technical Support and Troubleshooting:

• Providing comprehensive technical support for application issues
• Resolving configuration, integration, and data quality problems
• Monitoring application performance and addressing performance challenges

Collaborative Responsibilities:

Working with end-users and vendors:

• Prioritize bug fixes
• Develop and deploy software patches
• Ensure thorough testing and documentation

User Enablement:

• Creating and maintaining technical documentation
• Developing user manuals and support guides
• Providing training to ensure effective application usage

Vendor Management:

• Maintaining relationships with software vendors and service providers
• Ensuring support agreements and service level agreements are met
• Monitoring system logs and metrics to validate application functionality and performance

Qualifications:

• Bachelor's degree in Computer science, Business Administration or related field.
• Good understanding of  Database design, SQL, MySQL, standards and practices of related applications
• Integration expertise with SAP by design will be highly value
• Service mind is a must
• Good analytical, problem-solving and consulting skills
• Good communication skills, service mind, good team player and logical thinking.
• Good command of English at intermediate level
• Experience in the Logistics industry is a plus

Responsibility

Technical Support and Troubleshooting:

• Providing comprehensive technical support for application issues
• Resolving configuration, integration, and data quality problems
• Monitoring application performance and addressing performance challenges

Collaborative Responsibilities:

Working with end-users and vendors:

• Prioritize bug fixes
• Develop and deploy software patches
• Ensure thorough testing and documentation

User Enablement:

• Creating and maintaining technical documentation
• Developing user manuals and support guides
• Providing training to ensure effective application usage

Vendor Management:

• Maintaining relationships with software vendors and service providers
• Ensuring support agreements and service level agreements are met
• Monitoring system logs and metrics to validate application functionality and performance

Qualifications:

• Bachelor's degree in Computer science, Business Administration or related field.
• Good understanding of  Database design, SQL, MySQL, standards and practices of related applications
• Integration expertise with SAP by design will be highly value
• Service mind is a must
• Good analytical, problem-solving and consulting skills
• Good communication skills, service mind, good team player and logical thinking.
• Good command of English at intermediate level
• Experience in the Logistics industry is a plus