587 Interim Analyst jobs in Thailand

At Allianz Partners, we help customers when they need us most—across travel, health, and assistance services. In Thailand, our operations span customer care, claims, and medical assistance, serving a diverse and fast-moving environment. To keep service levels high and costs optimized, we rely on smart workforce planning and clear, data-driven insights

This role sits at the intersection of analytics and operations. As the Workforce Planning and Reporting Analyst (WFM), you'll be the go-to partner for forecasts, capacity plans, schedules, and performance reporting. You'll collaborate closely with APAC regional stakeholders while owning local execution in Thailand—balancing customer experience, SLA delivery, and efficiency. If you enjoy turning complex data into clear plans, working independently, and influencing outcomes across multiple teams, you'll thrive here.

You'll join a supportive, results-oriented regional team that values continuous improvement and automation. You'll have the autonomy to design and optimize models and dashboards, plus the opportunity to learn from and contribute to best practices across APAC. Your work will have tangible impact—helping leaders make better decisions, stabilizing operations, and improving service for our customers. If you bring strong analytical skills and a growth mindset, we encourage you to apply—even if you don't meet every single requirement.

What You'll Do

• Design, build, and analyze forecasting models to optimize workforce planning (volumes, AHT, shrinkage, schedules)
• Collaborate with regional APAC teams while owning end-to-end local execution in Thailand
• Provide insights and recommendations that enhance operational efficiency and service performance
• Create, automate, and maintain data-driven reports and dashboards to support decision-making
• Partner with multiple operations teams across Thailand (customer care, claims, assistance) to align plans with daily realities
• Report to an APAC regional manager based overseas and contribute to regional WFM initiatives

What We're Looking For

• 2+ years of experience in workforce planning, resouce planning, data analysis, or business intelligence
• Strong proficiency in Excel (advanced), SQL, BI tools (e.g., Power BI/Tableau), and workforce management platforms (e.g., Verint, NICE, Genesys)
• Experience in call centers, customer service, claims, or operations environments with exposure to forecasting, capacity planning, and scheduling
• Ability to work independently, manage priorities, and stay connected with global/regional stakeholders
• Fluent in English, with strong communication skills for presenting insights and influencing decisions
• Preferred: experience with Agile methodologies and modern data visualization best practices
• Don't meet every qualification? If you have adjacent experience (e.g., operations analytics, capacity planning) and are eager to learn WFM tools, we'd still like to hear from you.

What You'll Gain

• Impact: Direct influence on staffing, service levels, and cost optimization across Thailand operations
• Exposure: Regional collaboration with APAC teams and visibility to leadership
• Autonomy: Ownership of local execution with the support of a knowledgeable regional network
• Growth: Opportunity to deepen WFM expertise and broaden BI/automation skills

What We Offer
Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance

We welcome applications from candidates who meet most—but not all—requirements
68674 | Finance & Accounting | Professional | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.

• Work closely with stakeholders to gather, analyze, and document business requirements for WebApp / AI solution projects.
• Translate business needs into detailed functional and technical specifications.
• Collaborate with Product Managers, Solution Architects, and Developers to design and validate system solutions.
• Participate in PoC (Proof of Concept) planning, execution, and evaluation to verify feasibility of proposed solutions.
• Support the implementation phase, ensuring deliverables align with requirements and quality standards.
• Conduct gap analysis and propose improvements for business processes and system capabilities.
• Prepare and deliver business requirement documents (BRD), functional specifications (FSD), and user stories.
• Facilitate communication and alignment between cross-functional teams including AI engineers, data scientists, and clients.
• Provide guidance and mentorship to junior BAs within the team.

• Bachelor's degree in Business Administration, Information Technology, Computer Science, or related field.
• 5+ years of experience as a Business Analyst, preferably in software / web application projects.
• Hands-on experience in AI solution projects, PoC or system implementation is a strong plus.
• Solid understanding of SDLC, Agile methodologies, and web-based system design.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills — able to translate technical terms into business language and vice versa.
• Good command of English.

Must Have:

• Experience working with AI / Machine Learning / Data Analytics projects.
• Background in pre-sales or solution consulting.
• Experience with tools such as Jira, Confluence, Figma, or similar.

Job description:

• Perform and lead UAT for newly implemented warehouse functions and system enhancements. Execute UAT test plans, identifying and tracking defects to ensure production readiness.
• Design and generate training materials for internal and external users, ensuring effective adoption of new features.
• Analyze, align, and evaluate business requirements, feasibility, and value of feature requests with business and regional product teams. Develop comprehensive and accurate Business Requirement Documents (BRDs) for warehouse-related enhancements.

• Drive On-Site Engagement in terms of

• Understanding business process gaps through direct observation and collaboration with ground teams.

• Driving and tracking the adoption of product features
• Supporting ground teams with configuration settings, root cause analysis, and troubleshooting related to product functionalities.

Requirement:

• Bachelor's degree in Business, Supply Chain, IT, Computer Science, Engineering or related field.
• 1 - 3 years of experience in Product lifecycle Management or Business Analysis; supply chain / Warehouse  knowledge is advantageous
• Self-motivated, quick learner; resourceful in problem solving with a can-do attitude
• Good with data-driven problem solving, logical thinking
• Strong stakeholder management skills with a customer-oriented and execution-focused mindset.
• Good communication skills in Thai and English
• Ability to work in a fast-paced and dynamic environment
• Have to work onsite at Samut Sakorn 1-2 times per week

Business Analyst (Officer – Manager Level)

Finansia Syrus Securities (FSS) - a leading Thai brokerage (Broker No. 24) and member of the SET — offers a full suite of services from securities and derivatives brokerage to wealth management and global trading.

About the Role

Join our Investment Product team as a Business Analyst and help drive strategy, performance, and growth at FSS. You'll work with senior management to analyze data, manage key initiatives, and create executive-level presentations that support decision-making. This role suits someone organized, analytical, and confident in both Thai and English — ready to grow in a fast-paced, dynamic environment.

Key Responsibilities

• Support strategic planning, performance tracking, and business analysis to drive investment product initiatives.
• Collaborate with internal teams to monitor progress, solve challenges, and deliver key projects on time.
• Prepare executive-level presentations and reports in both Thai and English, ensuring clarity and impact.
• Conduct research on market trends, competitors, and investment opportunities to support decision-making.
• Draft and review management correspondence, meeting notes, and other key documentation.
• Assist senior executives with communication, coordination, and project follow-ups.
• Maintain confidentiality, accuracy, and professionalism in all business communications.

Qualifications

• Bachelor's degree in Business Administration, Economics, Finance, or a related field.
• Excellent communication and presentation skills in Thai and English.
• Strong command of Microsoft Word, Excel, and PowerPoint.
• Highly organized, analytical, and able to manage multiple priorities under tight deadlines.
• Positive attitude, team-oriented mindset, and willingness to learn.
• Knowledge of the investment or securities business is an advantage.

• Analyzes user needs on existing legacy and/or new systems to document business requirements &/or interface designs for the developer to estimate effort.
• Analyzes, reviews, & recommends possible solutions to identified business problems through the implementation of technical solutions.
• Ability to use a requirements base system (e.g., Azure Dev/Ops, Jira, etc.) to capture and collaborate with IT and Business
• Analysis and documentation of features, epics, user stories, use cases, acceptance criteria and other use case modeling techniques and methods.
• Ability to communicate (verbally and written) to business staff members, IT staff &/or senior staff the status of any tasking / project status.
• Responsible for the project artefacts (PR, RFP, PID, Business & Functional
• Requirements, Use Case, Flow charts, PSAP etc.)
• Facilitate workshops & stakeholder sessions for artefacts & deliverables.
• Ability to lead Agile/SCRUM team in the Agile ceremonies: Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, & Backlog Refinement
• Introduce ideas that may enhance the solution for the customer.
• Participate in daily scrum calls.

• Proven experience as a Business Analyst 3-5 years or in a similar role.
• Strong analytical skills with the ability to gather and interpret complex information.
• Able to communicate in English, both written and verbal. ( For meeting and communication level )
• Ability to manage multiple tasks simultaneously while maintaining attention to detail.
• Familiarity with documentation tools and methodologies for process flows, use cases, and testing.
• Experience in the insurance industry is a plus but not mandatory.

Job Highlights

• Gathering requirement from user and business unit
• Agile methodology and Onsite working, BTS Chatujak

Job Description

• Gather, analysis business requirement and interpret to developer
• Manage projects as required on initiatives to ensure they are delivered on time, within budget, and actively tracked
• Ability to work on large initiatives independently
• Ensure complete delivery of work for a Sprint/Release. By ensuring artefacts are complete and ready for development to begin and assisting teams
• Creation of project artefacts (PR, RFP, PID, Business Requirements, Functional Requirements, Use case, Flow charts, PSAP etc), in various formats, for any initiatives related to Disruptive Digital Solution
• Facilitate workshops & stakeholder sessions to elicit requirements and specifications for artefacts & deliverables
• Support test creation/execution when required
• Peer review of Disruptive Digital Solution Documents before being distributed
• Support training to others on new solutions as needed with stakeholders
• Assist with support and mentor junior members of the team
• Provide input to estimations on projects based on Business Requirements
• Assist with the Co-ordination of projects with IT with timely information provided to the teams
• Provide input and recommendations regarding hardware and capacity of channel systems to ensure future needs are met

Qualifications:

• Bachelor's or Master's Degree in the field of Software Engineering, Computer Science, Engineering, IT, or related fields
• Minimum 6 years experience in Business Analysis,
  Project management, System analyst or Product/Process management or in IT solution design
• Collaborative thinking, team work-oriented
• Strong analytical skills with systematic and structured approach to documenting business needs (modeling, requirement analysis) and problem solving
• Good knowledge of Banking processes and products; both front & back office, both physical & digital
• Familiarity with Banking industry or related

About Us

"Capco, a Wipro company, is a global technology and management consulting firm. Awarded with
Consultancy of the year in the British Bank Award
and has been ranked
Top 100 Best Companies for Women in India 2022 by
Avtar & Seramount
. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage

Role

• 1.5 years of Hands-on experience designing and building conversational agents using
Google Dialog Flow and Playbook is Mandatory

• Strong understanding of NLP principles and techniques.

• Develop and implement intents, entities, and fulfilment integrations.

• Proficiency in programming languages such as Python, JavaScript, or

• Experience with API integrations and webhooks.

• The role holder will need to be comfortable working to tight deadlines

• An understanding of existing banking tools, procedures and processes is desirable

• A desire to find ways to continually improve the service delivered to our people and customers

• Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences

• Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same

Responsibility:

• Understand what stakeholders need, business analyze and design following requirement and transform to technical solution, and pass these requirements to the developers.
• Communicate with Technical team to generate work pipeline, process timeline following targets.
• Coordinate with both stakeholders and the development team whenever a new feature or update is added to a project. This facilitates the collection of client feedback and the resolution of issues encountered by the development team when implementing new features.
• The business analyst role is to understand and explain the new feature updates to business and take feedback for further development. Based on business feedback, BA instructs the development team to make amendments or continue as is.
• At times, the business requests an additional feature be added to a project, and the BA must determine whether or not it is feasible, and then assign resources if necessary to implement it.
• Collaborate with QAs once the product is prepared, to test it among the users to know it's working capacity and quality by conducting UAT (user acceptance test) to determine whether or not the prototype meets the requirements of the project under consideration.
• Monitor and control application development.
• Support project and document report on Functional specification, High Level Design specification and User Manual

Qualifications:

• Bachelor's Degree in Computer Science, Computer Engineer, IT or related fields.
• Minimum of 3-year experience as Business Analyst or System Analyst
• Familiar with Web Application Design and Native Mobile Application should be advantage.
• Good Knowledge in IT Business including DBMS, Oracle or SQL Server.
• Self-Motivated, Strong analytical & problem solving skills, conceptual thinking
• Communication skills, be able to explain difficult concepts to non-technical users
• Presentation skills
• Project Management

Join our team and start a new adventure in an international and dynamic environment, where you will be able to fulfill your career aspirations in a fast-growing organization.

Being a Business Analyst at Amaris Consulting means acting as the bridge between business stakeholders and technical teams. You will contribute to impactful projects by gathering requirements, defining solutions, and ensuring smooth delivery of technology initiatives.

• Collect and analyze business requirements from users, transforming them into clear and actionable specifications
• Design and document workflows, system features, and UI mock-ups to support solution development
• Collaborate with technical leads to design backend systems, API workflows, and ensure seamless integration across platforms
• Lead projects through requirement gathering, scoping, testing, and deployment phases, ensuring alignment with business objectives
• Facilitate sprint planning sessions, manage tickets, and allocate team resources effectively within Agile teams
• Coordinate with QA teams to prepare test cases, validate results, and support live testing before deployment
• Investigate production incidents, identify root causes, and propose long-term solutions to improve system stability
• Conduct system training and provide documentation to support business teams and enhance operational efficiency

• Experience with Agile methodologies, sprint planning, and backlog management
• Strong background in business analysis, product lifecycle, and requirement gathering
• Competence in designing mock-ups, workflows, and documentation for system enhancements
• Technical knowledge of backend systems, APIs, and integration processes
• International experience in consulting and product management
• Fluent in English; Thai is a plus
• You have excellent communication and problem-solving skills, and you thrive in cross-functional, multicultural environments

WHY AMARIS?

At Amaris Consulting, we believe in creating a thriving, positive workplace where every team member can grow, connect, and make a real impact. Here's what you can expect when you join our dynamic community:

• Global Diversity: Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.
• Trust and Growth: With 70% of our leaders starting at entry-level, we're committed to nurturing talent and empowering you to reach new heights.
• Continuous Learning: Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth.
• Vibrant Culture: Enjoy a workplace where energy, fun, and camaraderie come together through regular afterworks, team-building events, and more.
• Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.

Equal opportunity

Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics.