871 IT Associate jobs in Thailand

หน้าที่ความรับผิดชอบ

• รับสายโทรศัพท์ ให้ข้อมูลการรับบริการและการใช้งานระบบ
• รับแจ้งปัญหาการให้บริการของศูนย์บริการและศูนย์แรกรับ
• ประสานงานและแก้ไขปัญหากับหน่วยงานที่เกี่ยวข้อง
• ให้การสนับสนุนด้านการรับแจ้งปัญหาด้านต่างๆภายในองค์กร
• จัดทำรายงานสรุปปัญหา และวิธีการแก้ไข การให้บริการศูนย์บริการ ศูนย์แรกรับ และผู้ใช้บริการทั่วไป
• งานอื่นๆ ที่เกี่ยวข้องตามที่ได้รับมอบหมาย

คุณสมบัติ

• ระดับการศึกษา ปวช. ขึ้นไป ไม่จำกัดสาขาวิชา
• สามารถทำงานเป็นกะได้ และทำงาน 6 วันต่อสัปดาห์
• มีทักษะการทำงาน Microsoft Office
• สามารถสื่อสารภาษาอังกฤษ หรือ ภาษาพม่า หรือ ภาษากัมพูชา หรือ ภาษาเวียดนาม ได้
• สังกัดบริษัท : กิจการร่วมค้า ฟิวเจอร์ สกาย
• สถานที่ทำงาน : อาคารสกายไนน์ เซ็นเตอร์

Responsibilities

1. The first point of contact for users. Handles initial triage, common hardware/software issues, and ticket recording.
2. Receive and log incidents and service requests via phone, email or chat.
3. Resolve known issues using standard procedures, FAQ/Manuals or knowledge base articles.
4. Perform basic troubleshooting for hardware and software issues.
5. Escalate unresolved issues to Level 2 or Level 3 according to SOP.
6. Tag and document tickets thoroughly before closure.
7. Follow SLA response and resolution timeframes.

Qualifications

1. New graduated of IT (or related field) with no experience OR Non-Bachelor with 1-2 years of experience
2. Excellent verbal and written communication skills
3. Strong communication in Thai and English both written and spoken skills
4. Strong problem-solving and decision-making abilities
5. Ability to handle stressful situations with professionalism
6. Adaptability to changing processes and procedures
7. Willingness to work flexible hours, including evenings and weekends

Working hours: Monday to Friday, 9:00 AM – 5:30 PM

ตำแหน่ง: เจ้าหน้าที่ IT Help Desk (กะกลางคืน)บริษัท J.I.B. Computer Group Co., Ltd. กำลังมองหาเจ้าหน้าที่ IT Help Desk ที่สามารถให้การสนับสนุนการแก้ไขปัญหาและจัดการกับข้อร้องเรียนของลูกค้าในช่วงกะกลางคืน ซึ่งเป็นบทบาทที่สำคัญต่อความพึงพอใจของลูกค้า และการดำเนินงานของบริษัทโดยรวมหน้าที่หลัก:

1. รับแจ้งปัญหา (Incident Logging)
2. รับเรื่องจากผู้ใช้งานผ่านช่องทางต่าง ๆ เช่น โทรศัพท์, อีเมล, ระบบ Ticket
3. บันทึกรายละเอียดของปัญหาที่เกิดขึ้นอย่างถูกต้องและครบถ้วน
4. วิเคราะห์และแก้ไขปัญหาเบื้องต้น (Troubleshooting)
5. แก้ปัญหาเบื้องต้น เช่น ปัญหาการเชื่อมต่ออินเทอร์เน็ต, ปัญหาการใช้งานเครื่องพิมพ์, โปรแกรมทำงานผิดปกติ
6. ให้คำแนะนำการใช้งานระบบต่าง ๆ เช่น Microsoft Office, Email, VPN
7. ส่งต่อปัญหา (Escalation)
8. กรณีที่ไม่สามารถแก้ไขปัญหาได้เอง จะต้องส่งต่อให้ทีมงานที่เกี่ยวข้อง เช่น ทีม Network, System หรือ Programmer
9. ติดตามผล (Follow-up)
10. ติดตามสถานะของปัญหาให้ผู้ใช้งาน
11. ตรวจสอบว่าได้รับการแก้ไขอย่างสมบูรณ์และผู้ใช้งานพึงพอใจ
12. ดูแลอุปกรณ์ไอที
13. ตรวจสอบและบำรุงรักษาอุปกรณ์คอมพิวเตอร์ เครื่องพิมพ์ และอุปกรณ์เครือข่ายเบื้องต้น
14. จัดเตรียมอุปกรณ์ให้กับพนักงานใหม่
15. จัดทำรายงานและเอกสาร
16. จัดทำรายงานสรุปปัญหาประจำวัน/สัปดาห์/เดือน
17. ดูแลฐานข้อมูลผู้ใช้งาน ระบบ Ticket และคู่มือการใช้งาน

ทักษะ คุณสมบัติ และประสบการณ์:

1. วุฒิการศึกษา: ปวส. / ปริญญาตรี สาขาคอมพิวเตอร์, เทคโนโลยีสารสนเทศ, วิศวกรรมคอมพิวเตอร์ หรือสาขาอื่นที่เกี่ยวข้อง
2. มีความรู้พื้นฐานด้าน ฮาร์ดแวร์ และ ซอฟต์แวร์ คอมพิวเตอร์
3. มีความเข้าใจพื้นฐานด้าน ระบบเครือข่าย (Network)
4. หากมีความรู้ด้าน Active Directory, ITIL, หรือระบบ Ticket จะพิจารณาเป็นพิเศษ
5. สามารถทำงานกะกลางคืนได้ (เวลางาน น.)

สวัสดิการ

1. ค่าคอมมิชชั่น(บางตำแหน่ง)
2. ประกันสังคม
3. ประกันอุบัติเหตุ
4. ชุดยูนิฟอร์ม
5. วันหยุดพักร้อน 
6. วันหยุดนักขัตฤกษ์
7. ปรับเงินประจำปี
8. กิจกรรม งานเลี้ยงสังสรรค์
   
   9.กองทุนสำรองเลี้ยงชีพ
   
   10.เงินช่วยเหลือกรณีต่างๆเช่น(มงคลสมรส/คลอดบุตร/อุปสมบท/ฌาปนกิจ)
   
   11.การอบรมพนักงานตามหลักสูตรต่างๆ
   
   12.ค่าเดินทางและเบี้ยเลี้ยง(กรณีเดินทาางไปปฏิบัติงานนอกสถานที่)

วิธีการสมัคร

สนใจสมัครงานออนไลน์ , e-mail หรือ ติดต่อที่สาขานั้นๆโดยตรง

ติดต่อขอรับเอกสารการสมัครงานได้ที่สำนักงานใหญ่ 

บริษัท เจ.ไอ.บี. คอมพิวเตอร์ กรุ๊ป จำกัด เลขที่ 21 ถนนพหลโยธิน แขวงสนามบิน เขตดอนเมือง กรุงเทพมหานคร  12120

--เอกสารประกอบการสมัคร--

1. รูปถ่ายหน้าตรง

2. สำเนาบัตรประจำตัวประชาชน

3. สำเนาทะเบียนบ้าน

4. เอกสารรับรองการศึกษา

ติดต่อสอบถาม , ฝ่ายทรัพยากรบุคคลสวัสดิการ

พร้อมรับโอกาสใหม่ในการพัฒนาทักษะของคุณในตำแหน่งเจ้าหน้าที่ IT Help Desk กะกลางคืน ที่ J.I.B. Computer Group Co., Ltd. สมัครเลย

Role: IT Help Desk Support (L1)

Location: BTS
Ploenchit

Job Type: Permanent

Roles & Responsibilities:

First-Line Technical Support

• Provide initial troubleshooting for hardware and software issues.
• Resolve minor software bugs and hardware glitches (e.g., system freezes, printer issues, connectivity problems).
• Escalate unresolved issues to L2/L3 support as needed.

Service Desk Operations

• Respond to user queries via phone, email, and ticketing systems.
• Log, track, and manage incidents and service requests from initiation to resolution.
• Ensure timely and professional communication with end-users.

IT Hardware & Software Support

• Install, configure, and maintain
• PCs, laptops, mobile phones
• Printers, copiers, attendance machines
• Network devices (switches, access points)
• UPS systems
• Support Windows OS, standard application software, and mobile platforms.

Helpdesk Management

• Monitor and manage daily helpdesk operations.
• Maintain documentation of issues, resolutions, and user interactions.
• Ensure SLAs and response times are met.

Vendor & Remote Team Coordination

• Liaise with hardware service providers for repairs and replacements.
• Coordinate with remote L2/L3 support teams in Thailand and India for escalated issues.

IT Asset & Inventory Management

• Maintain accurate records of IT assets.
• Track hardware/software inventory and manage asset lifecycle.

Company Description

Mahanakorn Partners Group (MPG) is a premier professional services firm based in Thailand, providing legal, accounting, auditing, tax advisory, and business consulting services. With a strong ASEAN and global presence, MPG supports businesses and individuals in achieving financial and operational success through tailored solutions and expert advice. The firm offers comprehensive expertise, global insights with local expertise, and is trusted by multinationals and entrepreneurs across diverse industries.

Role Description

This is a full-time on-site Associate role at Mahanakorn Partners Group located in Bangkok. The Associate will be responsible for assisting with legal and business consulting services. Day-to-day tasks may include supporting client engagements, conducting research, preparing reports, and participating in client meetings.

Qualifications

• Experience with corporate registeration and legal due diligence
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work collaboratively in a team environment
• Bachelor's degree in Law
• Professional certifications (e.g., lawyer license, notary public certificate or equivalent) are a plus

Company Description

Kuvera Capital Company Limited, founded in 2011, is driven by a mission to build businesses that make a positive impact on communities through sustainable and impact investments. As an innovative investment company, Kuvera Capital creates a diverse portfolio balancing current returns and future growth. The company offers professional services that adapt to the evolving demands of investors, providing diverse national and international investment opportunities. With a unique experience and insight, Kuvera Capital unveils new opportunities and delivers performance-oriented solutions tailored to clients' needs.

Role Description

This is a full-time hybrid role for an Associate at Kuvera Capital Company Limited, located in Bangkok City, Thailand. Some work from home is acceptable. The Associate will be responsible for conducting market research, analyzing investment opportunities, supporting portfolio management, developing financial models, and preparing reports and presentations. The role also involves client interaction, tracking industry trends, and collaborating with internal teams to align investment strategies.

Qualifications

• Market Research and Industry Analysis skills
• Investment Analysis and Portfolio Management experience
• Financial Modelling and Report Preparation skills
• Strong client interaction and presentation abilities
• Excellent written and verbal communication skills
• Ability to work both independently and collaboratively in a hybrid work environment
• Experience in the investment or financial industry is a plus
• Bachelor's degree in Finance, Economics, Business, or a related field

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.

We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

About the Role:

We are seeking a dynamic and experienced Team Lead to oversee a team of 4-5 analysts within our People Help Desk (PHD) function. This role is pivotal as the first line of contact for our People Team, ensuring that employee queries are handled efficiently, empathetically, and with a focus on continuous improvement and operational excellence.

The ideal candidate will possess strong leadership skills, a proven ability to develop team capabilities, a continuous improvement mindset, and the ability to manage and motivate a high-volume operational team. The successful candidate will demonstrate strong analytical thinking, proactive problem-solving, and the ability to communicate with clarity and context.

Key Responsibilities:

As a Team Lead – People Helpdesk,

• You will oversee a team of analysts responsible for delivering timely, accurate, and empathetic support to employees across the organization.
• You will ensure operational excellence by prioritizing and allocating tasks, monitoring levels, and using data to drive continuous improvement in helpdesk processes.
• Build strong relationships with stakeholders and act as the primary escalation point for complex queries and partner with other People Team functions to resolve issues and implement enhancements.
• You will support in coaching and developing your team, fostering a high-performance culture focused on growth, accountability, and collaboration.
• You will maintain and update standard operating procedures, lead or contribute to strategic projects, and ensure clear communication of process changes and project outcomes.
• You will also play an active role in People Team events and cross-functional initiatives, representing the helpdesk and driving a positive, inclusive team environment.

Qualifications:

• Degree from an accredited university and/or equivalent experience in a leadership role, preferably within a help desk or customer service environment.
• Minimum 4 years of relevant experience in HR/People Service delivery, with proven management experience.
• Excellent critical thinking and problem-solving abilities to resolve Employee/People-related issues.
• Experience in process improvement and leveraging project management methodologies.
• Empathetic, customer-first approach to employee interactions and conflict resolution.
• Ability to manage and motivate a team performing operational tasks.

It is a plus if you have the following skillsets:

• Experience with HR systems and ticketing software, Workday and Zendesk.
• In-depth knowledge of HR Processes and service operations, for HR/People Teams.
• Familiarity with data management and reporting tools.
• An international outlook and experience working in a multicultural environment.

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Company Description

TANGO International is a global thought-leader and technical and strategic partner for governments, public and private international and national organizations, and academic and research institutions. With offices in Australia, Malta, Thailand, the United States, and Ukraine, TANGO has established a presence across more than 70 countries and recurring work with over 80 clients. Initially focused on food security, livelihoods, and resilience measurement, the company's portfolio now encompasses critical humanitarian, international development, and global sustainability issues. TANGO applies systems-based thinking and meaningful collaboration with its global network to deliver effective, locally grounded solutions.

Role Description

This is a full-time remote role for an Associate and Senior Associate at TANGO International. The Associate and Senior Associate will engage in a range of tasks including conducting research, analyzing data, preparing reports, and supporting project management. Additional responsibilities include assisting with performance measurement and evaluation, strategy and policy development, and organizational change management. The role requires close collaboration with local partners, subject matter experts, and clients to ensure the delivery of high-quality technical assistance and the achievement of sustainability outcomes. This role may require travel to complex countries/regions.

Qualifications

• Research and Data Analysis skills
• Experience in Performance Measurement and Evaluation
• Strategy and Policy Development capabilities
• Organizational Change Management experience
• Excellent communication and interpersonal skills
• Ability to work independently and in remote settings
• Practical experience in the humanitarian and development sectors is a must
• Advanced degree in International Development, Public Policy, Social Sciences, or related field

The
Consulting Associate/Senior Associate
will support ERM's Corporate Sustainability and Climate Change services, focusing on project management, delivery, and client relationship management. The position is full-time and will be based in Bangkok, Thailand.

Responsibilities:
The candidate will support delivery of Corporate Sustainability and Climate Change services to ERM clients in Thailand and Southeast Asia, in line with ERM purpose and values through:

• Delivering projects across a range of sectors, clients and countries across Southeast Asia/ Asia Pacific. Areas of project focus include:
• Corporate sustainability and CSR strategy development and target-setting;
• Climate strategy development and related services, such as analysis of climate risks and opportunities, decarbonization strategy;
• Development of corporate sustainability and ESG reports;
• Analysis of sustainability risks, opportunities and trends for clients, as well as conducing policy/regulatory analysis;
• Gap analysis and benchmarking of client sustainability programs and performance;
• Supporting clients in responding to assessment questionnaires and disclosure requirement, such as DJSI CSA, CDP, TCFD.
• Supporting management and delivery of corporate sustainability- and climate-related proposals.
• Actively contributing to effective project teams through collaboration;

Requirements:

• Bachelor's degree in environmental science, economics, engineering, or similar discipline. (Master's is a plus.)
• 2 - 3 years of experience in climate change, corporate sustainability, business strategy, and other related fields. (Previous consulting experience is a plus)
• Understanding of current trends in renewable energy, decarbonization strategies / Net Zero planning, and Low Carbon Economy Transition.
• Ability to work independently, strong organization and time-management skills.
• Effective presentation and communication skills in Thai and English
• Proficient in Microsoft Office.

Who
We Are:
As the world's leading sustainability consulting firm, ERM is uniquely positioned to contribute to the environment and society through the expertise and energy of our employees worldwide. Sustainability is what we do, and is at the heart of both our service offerings and how we operate our business. ERM and our partners are driven by a dynamic vision: By 2021 we will be the clear leader in our chosen markets, we will double in value and we will deliver on our promises to our clients, our people and our investors. For our people, our vision means attracting, inspiring, developing and rewarding our people to work with the best clients and on the biggest challenges, thus creating valuable careers. We achieve our vision in a sustainable manner by maintaining and living our ERM values that include Accountability, Caring for our People, Client Focus, Collaboration, Empowerment, and Transparency.
ERM does not accept recruiting agency resumes. Please do not forward resumes to our jobs alias, ERM employees or any other company location. ERM is not responsible for any fees related to unsolicited resumes.
ERM is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status or disability status.
Thank you for your interest in ERM