206 IT Helpdesk jobs in Thailand

Who are we?
SanlamAllianz Namibia is a leading Financial Services Institution, which provides services in the fields of Individual Life Insurance, Group Life Insurance, Unit Trusts and Asset Management. To give substance to its objective to be fully-fledged Namibian Insurer, SanlamAllianz Namibia is increasingly introducing greater financial and technical expertise.

What will you do?
The purpose of this position is to effectively deal with walk-in customer queries and to provide adequate direction and to maintain an outstanding client service environment.

What will make you successful in this role?
Handling of basic client enquiries effectively

Administrating of the swipe machine and doing daily reconciliation

Distributing of different claim forms

Scanning of documents, sorting out incoming mail – return to sender.

The promotion of the SanlamAllianz brand through outstanding client service

Effective monitoring of clients visiting SanlamAllianz's office & assistance with InTouch machine

Qualification and Experience

Grade 12 and a minimum of 2 years' working experience in Client Service environment

Experience in the financial services industry will be an added advantage

One local Namibian language will be an added advantage

Knowledge and Skills

Be accountable for day to day queues and duties

Absolute proficiency in English (verbal and written)

Take responsibility for success of department – enhance teamwork

Clear and professional communication (written and verbal) with clients an colleagues

Strive towards doing things right the first time

Personal Attributes
Communicates effectively - Contributing dependently

Decision quality - Contributing dependently

Action orientated - Contributing dependently

Optimises work processes - Contributing dependently

Build a successful career with us
We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies
Cultivates innovation - Contributing dependently

Customer focus - Contributing dependently

Drives results - Contributing dependently

Collaborates - Contributing dependently

Being resilient - Contributing dependently

Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation
Our commitment to transformation
SanlamAllianz Namibia is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are the key components to ensure a thriving and sustainable business in Namibia. SanlamAllianz Namibia Employment Equity plan and targets will be considered as part of the selection process.

Job Title
: Engineer - IT Helpdesk & Procurement

Position type
: Full time

Place of work
: Bangkok

Salary
: Negotiable

Working Conditions
: Normal working

Department/Function
: TOD-INT-WIN-HD

Reporting to Title
: Head of Wintel

The company and the mission:

BRED IT (Thailand) a wholly owned subsidiary of the French bank BRED Banque Populaire based out of Paris (BPCE Group).

BRED IT was established in 2008 with the objective to become the IT hub for BRED Group Commercial Banks in South East Asia, Pacific Ocean, and the Horn of Africa areas.

In parallel, BRED IT has expanded its activities since 2011 to also provide remote IT services to Paris Headquarters.

Today, with more than 200 employees, BRED IT fully supports Banque Franco Lao in Laos, BRED Bank Cambodia, BRED Bank Vanuatu, BRED Bank Solomon Islands, BRED Bank Fiji and Banque pour le commerce et l'industrie Mer Rouge (BCIMR) in Djibouti:

BRED IT hosts and manages all layers of BRED International Banks Information Systems: From Infrastructures to Applications (Core Banking, Internet/Mobile Banking, E-Payments…), on a 24x7 basis.

Half of the activity is currently performed for BRED Headquarters, with a focus on Projects (built with Java, COBOL, PHP, DataStage) and Production/Devops.

We are a unique company, thanks to our identity and our history: We place our expertise at the service of BRED Group and develop our activities with an entrepreneurial structure.

By putting BRED group best interests first, it allows us to deliver tailor-made solutions with high value-added.

Mission of the role

Engineer - IT Helpdesk & Procurement is responsible for providing IT Helpdesk and IT procurement to relevant departments with the aim to provide the seamless services to our internal and external parties.

Responsibilities

IT Helpdesk Support:

• Serve as the first point of contact for IT support requests, troubleshooting hardware and software issues for end users.
• Prepare workstations for staff, including setup, configuration, installation of required software, and ensuring network connectivity.
• Install, configure, and maintain IT equipment (PCs, printers, network devices, etc.).
• Assist with user account management, password resets, and access rights.
• Support the deployment and maintenance of software applications.
• Maintain IT asset inventory and assist with IT equipment lifecycle management.
• Provide basic training and guidance to users on IT systems and tools.
• Escalate complex technical issues to senior IT staff or external vendors as needed.

IT Procurement Support:

• Coordinate with internal departments to assess purchasing needs.
• Compare supplier offers and negotiate terms, including pricing, delivery, payment, and contract details.
• Issue and manage purchase orders (POs) in accordance with internal requirements and budget approvals.
• Track and follow up on order status and resolve shipping issues, shipment schedules, and import documentation (if any).
• Coordinate with the finance department and relevant stakeholders to ensure timely processing and payment of supplier invoices.
• Maintain accurate supplier and purchasing data in the system.
• Assist in evaluating supplier performance, cost comparison, and sourcing alternatives.
• Ensure all procurement activities comply with company policies, internal controls, parent company guidelines, and relevant regulations, including their implementation and proper documentation.
• Providing necessary support on audit findings and recommendations, including those from internal and external audits.
• Maintain records of IT software licenses and subscriptions (e.g., Microsoft, Red Hat).
• Monitor license expirations and usage to ensure compliance and timely renewals.

Education

• Bachelor's degree in IT, Business Administration, Supply Chain, or other related filed.

Experience and Skills

• English and Thai fluencies are mandated.
• General knowledge of IT systems, hardware, and software.
• Understanding of IT license management concepts.
• Experience with IT helpdesk support or similar role is an advantage.
• Knowledge of procurement processes and supplier management.
• Familiarity with Microsoft, Red Hat, or other platform license management is a plus.
• Good communication, organizational, and problem-solving skills.
• Ability to work collaboratively with different teams and external vendors.
• Strong organizational and negotiation skills.
• Proficiency in MS Office and experience with xero systems is a plus.
• Attention to detail and ability to work under pressure and tight deadlines.
• Team player with a service-minded attitude.

What we offer:

• Attractive compensation (includes fixed and performance bonus)
• Hybrid working mode with 2 days work from home per week with flexible working hours
• Additional 10 days of work from anywhere per year
• Work from home allowance for you to buy equipment to facilitate working at home
• Standby and Overtime allowance for Level 2 support employees who are required to work on a 24x7 basis
• Annual leave from 14-25 days
• Provident Fund with competitive company contribution rates starting from 6% up to 12%
• Medical insurance and life insurance covering employee and dependent; spouse and child or children from your first day
• Outpatient Department (OPD) coverage of 2,500THB per visit for 31 visits per year.
• In Patient Department (IPD) coverage.
• Dental Care coverage of 4,000THB per year.
• Eye Care coverage of 5,000THB per year.
• Employee Assistance Program (EAP) providing mental support for colleagues to release stress and alleviate employee life problems.
• Learning and Development benefits.
• Staff wellness program and Monthly activities.
• Annual Health checkup benefits

• Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
• Troubleshoot and resolve software, hardware, network, and system issues in a timely manner.
• Escalate complex problems to appropriate support teams when necessary.
• Install, configure, and maintain software and hardware systems.
• Monitor and track helpdesk requests to ensure timely resolution and high user satisfaction.
• Analyze helpdesk data to identify recurring issues, trends, and areas for improvement.
• Use Power BI to create and maintain reports and dashboards on helpdesk performance, user satisfaction, system uptime, and other key metrics.
• Collaborate with IT and other departments to ensure data accuracy and reporting consistency.
• Document technical knowledge and create user guides and FAQs.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1–3 years of experience in IT support, helpdesk, or similar role.
• Strong understanding of Windows/Mac operating systems, Microsoft Office, and general networking.
• Hands-on experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow).
• Proficient in Power BI – ability to develop dashboards, reports, data models, and perform data analysis.
• Excellent problem-solving and communication skills.
• Ability to multitask and work under pressure in a fast-paced environment.

• Bachelor's Degree in Computer Science, Information Technology, and related fields.

• Be familiar with Ticket process, Internet, Network, and Computer troubleshooting.

• Good customer service mind and customer relationship creation.

• At least 1-year experience in IT Support function or related.

Additional Requirement

All

0.00

Job Information

Telecommunication

Contract

Junior Executive

NORMAL

Thai

Responsibilities:

• Ensuring that all malfunctioning equipment is inspected and repaired in a timely manner.
• Providing day-to-day support for end user requests related to desktop software/hardware, printers, video conferencing and all IT related issues.
• Follow up with users to ensure the issue has been resolved.
• Active Directory Management. (Create/Manage User, Group, OU)
• 1st tier level support ticketing system under SLA.
• IT Asset Inventory Management.
• IT Project Management experience.
• Keen in learning new technologies.
• Managing technical documentation / Instruction guide.
• Performs other related duties as assigned.
• Log all activity in the Ticketing system
• Gain Satisfaction feedback from users regarding IT Services.
• Monitor Endpoint Antivirus Portal (Virus Infection Detection) and maintain USB restriction.
• Handle OS Security patch update.

Requirements:

• Bachelor's degree in computer science, information technology, or related field.
• Senior technical support or help desk experience 3-5 years.
• Ability to identify, research, and resolve technical problems.
• Ability to work as part of a team and dependently.
• Ability to participate on-call shift (weekend)
• Flexible with change, work well under pressure and in a fast-paced environment.
• Basic knowledge of windows os and mac os.
• Self-motivated; work well independently and with a team.
• Strong communication (verbal & written) & customer-service skills.
• Good customer service skills.
• Strong work ethic and attention to detail.
• Knowledge of Atlassian tools (Jira, Confluence) will be an advantage.
• Knowledge in MS O365, installation and troubleshooting.
• Knowledge in G-Suite or Google Workspace (Gmail, GSheet, GDrive, GDoc, Meet,
• etc.) and troubleshooting.
• Strong English is an advantage.

Note:

• Senior IT Helpdesk must come to work at the office 3-5 days a week and 2 locations are supported. (TDPK and Fortune)
• After passing the probationary period WFH 1-2 days a week will be provided.

As a Helpdesk Engineer, you will be responsible for implementing IT operations according to policy, interpret IT related issues on both System and User side to meet corporate requirements, and provide technical support in a fast-paced and demanding environment.

Job Description:

• Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
• Troubleshoot and resolve end user application issues, maintain and update technical support documentation
• Handle asset management, maintain inventory and liaise with vendors
• Maintain and monitor office network infrastructure, IT security and antivirus tools
• Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports

Job Requirements:

• Degree in Computer Sciences, Information Technology or a related field preferred
• 0-3 years of experiences operating a similar role
• In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
• Have understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
• Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus
• Professional Qualification - Microsoft Certified/CCNA is a plus
• Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus
• Competent at documenting standard operating procedures and knowledge articles
• Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities
• Enthusiastic and willing to learn in a fluid and fast-paced environment
• Passionate in IT technology and wants to make a difference with technology solutions
• Good interpersonal and communication skills to interact effectively at all levels
• Strong analytical and troubleshooting skills
• Ability to speak basic English conversation

Office Location:

• Rasa2 Building - MRT เพชบุรี (Monday to Friday

As a Helpdesk Engineer, you will be responsible for implementing IT operations according to policy, interpret IT related issues on both System and User side to meet corporate requirements, and provide technical support in a fast-paced and demanding environment.

Job Description:

• Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
• Troubleshoot and resolve end user application issues, maintain and update technical support documentation
• Handle asset management, maintain inventory and liaise with vendors
• Maintain and monitor office network infrastructure, IT security and antivirus tools
• Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports

Job Requirements:

• Degree in Computer Sciences, Information Technology or a related field preferred
• 0-3 years of experiences operating a similar role
• In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
• Have understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
• Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus
• Professional Qualification - Microsoft Certified/CCNA is a plus
• Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus
• Competent at documenting standard operating procedures and knowledge articles
• Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities
• Enthusiastic and willing to learn in a fluid and fast-paced environment
• Passionate in IT technology and wants to make a difference with technology solutions
• Good interpersonal and communication skills to interact effectively at all levels
• Strong analytical and troubleshooting skills
• Ability to speak basic English conversation

Office Location:

• AIA Building - MRT ศูนย์วัฒนธรรม (Monday to Friday

Job Description:

• Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
• Troubleshoot and resolve end user application issues, maintain and update technical support documentation
• Handle asset management, maintain inventory and liaise with vendors
• Maintain and monitor office network infrastructure, IT security and antivirus tools
• Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports

Job Requirements:

• Degree in Computer Sciences, Information Technology or a related field preferred
• At least of 3 years of experiences operating a similar role
• In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
• Have understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
• Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus
• Professional Qualification - Microsoft Certified/CCNA is a plus
• Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus
• Competent at documenting standard operating procedures and knowledge articles
• Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities
• Enthusiastic and willing to learn in a fluid and fast-paced environment
• Passionate in IT technology and wants to make a difference with technology solutions
• Good interpersonal and communication skills to interact effectively at all levels
• Strong analytical and troubleshooting skills
• Ability to speak basic English conversation

Office Location:

• Rasa2 Building - MRT Petchaburi (Monday to Friday

About Chromalloy: We are "Manufacturing Operation Repair and Overhaul" aircraft gas turbine engine, HQ in US and our facility in Thailand located in Lam Luk Ka, Pathumthani.

You can drive only around 30-45 mins from Mega Bang Na or Sukhumvit.

About this position: The Senior IT Helpdesk Analyst reports to the Regional IT Manager and possesses quality customer service and strong communication skills. The successful candidate will be responsible for providing advanced technical support to end-users, as well as mentoring and training junior helpdesk staff.

What you will do:

• Provide advanced technical support to end-users, including troubleshooting and resolution of complex hardware, software, and network issues.
• Act as a subject matter expert for IT systems, applications, and services.
• Mentor and train junior IT Helpdesk staff and assist with the development of training materials and documentation.
• Provide guidance and support to end-users on IT policies, procedures, and best practices.
• Ensure that all IT support requests are properly documented and tracked using a helpdesk ticketing system.
• Collaborate with other IT teams to resolve issues and implement new solutions.
• Analyze Helpdesk system performance data to identify trends and areas for improvement and provide reports to management.
• Participate in the evaluation, selection, and implementation of new IT systems and technologies.
• Direct unresolved issues to the next level of support personnel.
• Identify and escalate situations requiring urgent attention.

What you'll bring to the table:

• Education: Bachelor's degree in computer science, information technology, or related fields.
• 5+ years of experience in IT Helpdesk Support or IT Helpdesk Analyst role.
• Fluency in Business English (C2 proficiency or equivalent)
• Excellent communication and interpersonal skills, with the ability to work well in a team-oriented environment.
• Work well under pressure and not afraid of challenges, with great tasks prioritizing skills.

• Advance knowledge of:

• Windows and/or Linux OS,

• Networking protocols and systems, including TCP/IP, DNS, DHCP, and VPN,
• IT Security best practices and tools, including firewalls, intrusion detection and prevention systems, and antivirus software,
• Hardwares including desktops, laptops, servers, printers, and mobile devices.

• Experience with:

• Virtualization technologies such as VMware or Hyper-V,

• Cloud computing platforms such as AWS or Azure,
• Scripting and automation using languages such as PowerShell, Python, Bash,
• Helpdesk ticketing systems, such as ServiceNow or Zendesk
• DevOps practices and tools such as Git and Jenkins,
• Data analysis and reporting tools such as Power BI or Tableau.

What we offer:

• Competitive salary
• Provident fund starting from 5% (can apply from day 1) with full company contribution.
• Health/Life/Accident Insurance from day 1 (can apply health insurance for spouse & child after probation)
• Dental insurance (after completing 1 year of service)
• Eyeglasses allowance (after completing 1 year of service)
• 10 days of annual leave (after completing 5 years of service will be adjusted to 15 days)
• Emergency leave 3 hrs./6 times per year
• Business leaves 3 days per year
• Incentive bonus plan
• Learning and development opportunity
• Others