8 IT Service Transition jobs in Thailand

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Service Management Specialist is a seasoned subject matter expert, responsible for high-level relationship management during delivery of a services engagement or an outsourced services solution.

This role is accountable for conducting a deep dive analysis of operational performance metrics and for client satisfaction, ensuring that the ongoing service delivery and support meets agreed customer requirements.

The Service Management Specialist works with relevant business stakeholders to understand and translate customer requirements into activities, measures, or service components that will ensure that the service operations and delivery teams can meet those.

Key responsibilities:

• Monitors operational performance metrics on a day-to-day basis.
• May assist with conducting analysis of operational performance metrics.
• Ensures that operational activities and problems are identified, recorded, monitored, and escalated for resolution.
• Acts as a conduit for service management that works with relevant delivery teams to ensure optimal service delivery to regions.
• Supports with the investigation and management of the adoption of appropriate tools, techniques, and processes (including automation) for the management of systems and services.
• Collects and uses feedback from clients and stakeholders to help measure the effectiveness of stakeholder management.
• Maintains operational methods, procedures, and facilities in assigned areas of responsibility and reviews them regularly for effectiveness and efficiency.
• Ensures the continuous delivery of the service according to the service level agreement (SLA).
• Supports with the analysis of client satisfaction survey results and ensures that the information is used to enhance service delivery in line with client expectations.
• Supports with the management of client satisfaction by ensuring that services are delivered according to agreed service definitions and service level agreements and other contracts.
• Conducts regular service reviews and applies service delivery improvements/change management processes to ensure that service delivery is maintained.
• Supports with the identification of risks to service delivery and helps to identify and implement appropriate solutions/service improvement plans to reduce the likelihood of escalations and/or delivery impact to the client and improves quality of service.
• Contributes to pre-sales processes by providing information on pain points and service delivery performance metrics.
• Works in collaboration with the transition team ensuring the transition of service contracts into operations.
• Performs any other tasks as required by senior leadership/management.

To thrive in this role, you need to have:

• Seasoned client engagement skills with the ability to support in medium to high complexity engagements.
• Seasoned working knowledge of ITIL functions and relevant internal services operations and business metrics.
• Good quality orientation and the ability to focus on detail with an understanding of how it impacts the holistic service.
• Assertive in approach, displaying persuasion and influence ability.
• Seasoned understanding of the IT industry and standards for IT service management (PMBOK, Prince2, ITIL, COBIT frameworks).
• Excellent communication skills (both verbally and written) with the ability to employ these skills to interact with a variety of stakeholders.
• Skilled at solving problems and using initiative to drive innovation and identify potential opportunities within the accounts.
• Seasoned technical knowledge of relevant internal services offerings, and associated platforms and processes.
• Seasoned exposure and working-level knowledge of all IT technology domains including (but not limited to) Data Center, Networking, Security, Cloud, Collaboration etc.
• Seasoned understanding of emerging technology and trends impacting IT operations.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in information technology, computer science, or a related field.
• Relevant professional certifications such as ITIL Expert, PMP (Project Management Professional), or other relevant certifications are highly beneficial.

Required experience:

• Seasoned demonstrable work experience gained within a large scale (preferably multinational) technology services environment.
• Seasoned demonstrable IT Infrastructure services operations experience gained within a large IT enterprise environment.
• Seasoned demonstrable vendor management experience.
• Seasoned experience in developing and implementing improvement plans and services.
• Seasoned previous experience in client needs assessment, meeting quality standards for services, and evaluation of client satisfaction.

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us .

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
The Service Management Specialist is a seasoned subject matter expert, responsible for high-level relationship management during delivery of a services engagement or an outsourced services solution.

This role is accountable for conducting a deep dive analysis of operational performance metrics and for client satisfaction, ensuring that the ongoing service delivery and support meets agreed customer requirements.

The Service Management Specialist works with relevant business stakeholders to understand and translate customer requirements into activities, measures, or service components that will ensure that the service operations and delivery teams can meet those.

Key responsibilities:

• Monitors operational performance metrics on a day-to-day basis.
• May assist with conducting analysis of operational performance metrics.
• Ensures that operational activities and problems are identified, recorded, monitored, and escalated for resolution.
• Acts as a conduit for service management that works with relevant delivery teams to ensure optimal service delivery to regions.
• Supports with the investigation and management of the adoption of appropriate tools, techniques, and processes (including automation) for the management of systems and services.
• Collects and uses feedback from clients and stakeholders to help measure the effectiveness of stakeholder management.
• Maintains operational methods, procedures, and facilities in assigned areas of responsibility and reviews them regularly for effectiveness and efficiency.
• Ensures the continuous delivery of the service according to the service level agreement (SLA).
• Supports with the analysis of client satisfaction survey results and ensures that the information is used to enhance service delivery in line with client expectations.
• Supports with the management of client satisfaction by ensuring that services are delivered according to agreed service definitions and service level agreements and other contracts.
• Conducts regular service reviews and applies service delivery improvements/change management processes to ensure that service delivery is maintained.
• Supports with the identification of risks to service delivery and helps to identify and implement appropriate solutions/service improvement plans to reduce the likelihood of escalations and/or delivery impact to the client and improves quality of service.
• Contributes to pre-sales processes by providing information on pain points and service delivery performance metrics.
• Works in collaboration with the transition team ensuring the transition of service contracts into operations.
• Performs any other tasks as required by senior leadership/management.

To thrive in this role, you need to have:

• Seasoned client engagement skills with the ability to support in medium to high complexity engagements.
• Seasoned working knowledge of ITIL functions and relevant internal services operations and business metrics.
• Good quality orientation and the ability to focus on detail with an understanding of how it impacts the holistic service.
• Assertive in approach, displaying persuasion and influence ability.
• Seasoned understanding of the IT industry and standards for IT service management (PMBOK, Prince2, ITIL, COBIT frameworks).
• Excellent communication skills (both verbally and written) with the ability to employ these skills to interact with a variety of stakeholders.
• Skilled at solving problems and using initiative to drive innovation and identify potential opportunities within the accounts.
• Seasoned technical knowledge of relevant internal services offerings, and associated platforms and processes.
• Seasoned exposure and working-level knowledge of all IT technology domains including (but not limited to) Data Center, Networking, Security, Cloud, Collaboration etc.
• Seasoned understanding of emerging technology and trends impacting IT operations.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in information technology, computer science, or a related field.
• Relevant professional certifications such as ITIL Expert, PMP (Project Management Professional), or other relevant certifications are highly beneficial.

Required experience:

• Seasoned demonstrable work experience gained within a large scale (preferably multinational) technology services environment.
• Seasoned demonstrable IT Infrastructure services operations experience gained within a large IT enterprise environment.
• Seasoned demonstrable vendor management experience.
• Seasoned experience in developing and implementing improvement plans and services.
• Seasoned previous experience in client needs assessment, meeting quality standards for services, and evaluation of client satisfaction.

Workplace type:
On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an

email address. If you suspect any fraudulent activity, please
contact us
.

"Work Where Wow, Happens Every Day"

Become Our:Infrastructure Service Management Professional

Why You'll Love Being Part of Our Team:

Join KBTG – where innovation drives impact With a purposeful mission, collaborative spirit, and a positive attitude, we create fintech solutions that empower. Be part of the future

How You'll Make an Impact:

• Ensured adherence to software licensing agreements, reducing legal and financial risks associated with vendor audits.
• Identified unused and underutilized software licenses, enabling reallocation and cancellation to save costs across departments.
• Implemented processes to manage software from procurement to retirement, resulting in better visibility and control
• Enabled real-time inventory synchronization and automated workflows, improving data accuracy and operational efficiency.
• Delivered actionable insights through customized reports for management, supporting strategic decisions and budget planning.
• Provide guidance to junior teams, sharing expertise and best practices
• Work with related parties including external partners to achieve assigned missions

What Will Set You Up for Success:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field
• 3+ years of experience in IT Asset Management or Software Asset Management
• Strong knowledge of software licensing models (Microsoft, IBM, Red hat, Oracle, etc.)
• Familiarity with ITAM tools such as ServiceNow, Flexera, Snow, or equivalent
• Analytical mindset and attention to detail
• Excellent communication and stakeholder management skills

Embracing IDEA (Inclusion, Diversity, Equity, and Accessibility):

At KBTG, diversity fuels innovation. We embrace different perspectives, foster an inclusive culture, and create opportunities for growth. Be yourself, make an impact, and grow with us. Join us.

Rewards That Go Beyond the Paycheck:

• Hybrid Working – Balance office collaboration and remote flexibility.
• Competitive Provident Fund – Secure your future with high contributions.
• Financial Wellness – Expert support and tools for managing finances, including home loans.
• Comprehensive Health Coverage – Enjoy peace of mind with top-tier health insurance and annual health check-ups for you, your spouse, and your children.
• Flexible Benefits – Customize your perks with generous policies, including support for work-from-home equipment, wellness, and more.
• Wellness & Comfort – Recharge in our Nap Room, enjoy occasional massages, and access mental wellness support via Occa.
• Business Travel & Commuting Support – Enjoy Grab for Business rides and other travel perks for professional journey with ease and convenience.
• Continuous Learning – Access Udemy, Coursera, and top training programs.
• K Point Reward – Earn points and enjoy exciting rewards as you grow with us.

Job Descriptions:

• Lead design, continuous improvement of the ITSM processes such as incident management, problem management, change management and SLA
• Monitor and tracking to ensure the incident and problem management process that execute meet incident/problem SLA
• Lead IT NOC (monitoring) Team for online system and EOD batch to ensure all system availabilities meet SLA (Uptime)
• Ensure the availabilities of application, infrastructure and other tools necessary for the delivery of high quality IT Service
• Work with platform Engineering Team for Cloud infrastructure, monitoring tool
• Work with Helpdesk/Endpoint Team for Laptop, O365, AzureAD,Sharepoint and Endpoint security

Qualifications:

• At least 10 years works experienced in IT Service Management, Incident Manager, IT Operation, NOC/SOC, IT helpdesk
• 5 to 8 years experience working with the ITIL Frameworks and leading and ITSM tool and/or process team
• Experience with Cloud infrastructure, Cloud monitoring and Cloud Security
• Knowledgeable in System Admin, DBA and Network
• Practical experience of ITIL and ITIL certifications
• Strong leadership and team management skills with a customer-focused approach.

The IT Service Management (ITSM) Department is accountable for designing, implementing, and maintaining processes to deliver high-quality IT services that align with business objectives. It ensures that IT services are efficient, reliable, and continuously improved to meet organizational needs. Evaluating risk and impact of each change and coordinating with change authority to authorize Service Change Requests (SCR) Authorizing release and deployment plan, as well as authorizing execution of change deployment. Updating Configuration Item (CI) records to the Configuration Management System (CMS) and update Service Catalogue upon transitioning new or changed services

Qualifications:

• Bachelor's Degree in IT, Computer Science, Computer Engineering, or a related field.
• Over 6-10 years of experience in IT Service Management
• Proficient in Windows Server and Oracle Server
• Experience in Information Technology Infrastructure Library Framework (ITIL)
• Experienced with application platforms, IT Change Management: Implement and manage standardized processes for IT system changes to minimize disruptions. Evaluate, approve, and schedule changes through a Change Advisory Board (CAB).
• Configuration and Asset Management: Maintain an accurate Configuration Management Database (CMDB) for IT assets and services. Track and manage IT resources, accountability
• Service Improvement: Continuously assess and improve IT processes and services to enhance quality and efficiency. Conduct post-incident reviews, audits

Responsibilities:

• Take ownership of customers issues in a timely manner and follow problems through to resolution
• Improve customer service experience, create engaged and facilitate customers for retention
• Analyze statistics and compile accurate reports
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
• Develop service procedures, policies and standards
• Control quality of service (SLA)
• Analyze incident issues, investigate a root cause and provide solutions for improving service to meet customer agreement
• Collect and compile statistical quality data
• Analyze data to identify areas for improvement in the quality system
• Provide customer perspective (Voice of customers) to internal team with the view to driving customer satisfaction metrics higher
• Prepare reports to communicate outcomes of quality activities
• Responsible for initiating and completing a Corrective Action Request (CAR) for both customer complaints and recurring internal quality concerns
• Able to leading and managing a team

Qualifications:

• Bachelor's Degree in Telecom Engineer, Electronic Engineer, Computer Engineer, Computer Science, IT or Relate Field
• Good command of written and spoken English communication
• Telecommunication business knowledge
• Proven experience 5-10 years in computer network/ Internet experience
• Excellent client-facing and internal communication skills
• Strong leadership, analysis, negotiation, and problem-solving skill
• Flexibility and ability to work and enjoy working under tight deadlines and handle pressure
• Proven ability to lead & enable team and manage relationships with people for all level ranging from senior management to working team members through collaboration and with high professionalism
• Strong Service Mind and constructive co-operation under stressful work environment

We are seeking a highly skilled and experience senior manager to oversee and lead our IT infrastructure, IT security, and IT Service Support functions. The candidate will posses extentive knowledge and expertise in managing IT systems and ensuring data security. The role requires strong leadership abilities, strategic thinking and the ability to collaborate effectively with cross-functional teams

Job Description

1.   Provide strong leadership and guidance to the IT infrastructure, IT security, and and IT service support  fostering a positive and collaborative work environment.

2.   Evelop and execute strategic plans for IT infrastructure, IT security, and IT service support aligning them with the organization's overall objectives.

3.   Identify emerging trends, technologies, and industry best practices, and assess their potential impact on the organization.

4.   Drive innovation and process improvements to optimize IT infrastructure, security, and service support operations.

5.   Set clear goals and expectations for team members, ensuring alignment with organizational objectives.

6.   Mentor and develop team members, providing ongoing coaching, feedback, and opportunities for growth.

7.   Monitor and report on key performance indicators (KPIs) to measure the effectiveness of IT initiatives and identify areas for improvement.

8.   Collaborate with senior management and stakeholders to provide strategic recommendations and insights on IT infrastructure, security, and service support matters.

9.   Collaborate with HR for recruitment, onboarding, and talent acquisition strategies to build a high-performing team.

10.Promote effective communication and collaboration across cross-functional teams, ensuring seamless coordination and cooperation.

Required Qualifications:

1.    Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.

2.    Extensive experience (10+ years) in IT infrastructure management, IT security, and IT service support.

3.    Strong knowledge of IT infrastructure technologies, including networks, servers, storage systems, virtualization, and cloud computing.

4.    In-depth understanding of IT security principles, practices, and technologies, including firewalls, intrusion detection systems, encryption, and vulnerability management.

5.    Experience in implementing and managing IT compliance programs, such as ISO 27001, and local data protection regulations.

6.    Proven leadership and team management skills, with the ability to inspire and motivate team members.

7.    Excellent communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels.

• Ability to work six days per weeks with a flexible day off, and two Saturdays off per month.
• Ability to work in Samut Sakaorn Province, location near Samut Songkarm province.