7 IT Specialists jobs in Thailand

We’re looking for an energetic, self-starting, and innovative individual to fill our technology support position. As part of the Corporate IT team, this position will be responsible for handling support of on-site needs, and remote support and projects as requested. Provides a high level of responsive and quality support for our bank clients, while adhering to corporate processes & procedures.

**Primary Responsibilities**
- Documents, and implements standard operating procedures and customer service guidelines relating to support.
- May participate in development of information technology and infrastructure projects.

**Qualifications**
- BS Degree or equivalent experience in Computer Science, Information Technology, related field.
- 5+ Years IT Support experience
- Good analytical troubleshooting skills to isolate and resolve problems.
- A good team player with the ability to coordinate with other teams to see complete solutions delivered
- Strong listening skills with careful attention to detail
- Strong written and oral communication skills in English

Pay: From ฿80,000.00 per month

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Technical Support: 3 years (required)

**Language**:

- English (required)

Req ID:
Remote Position: No
Region: Asia
Country: Thailand
State/Province: Chonburi
City: Laem Chabang
**Summary**
Work is guided by diverse procedures, processes and/or technical methods of varying complexity. Incumbents have some freedom to select best methods and procedures to follow to complete assignments. Tasks are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Decisions/actions may have an impact beyond the jobs immediate work unit or team. Works under general Supervision. Situations not covered by standard processes, procedures and methods are referred to manager or higher level. May provide functional guidance to others performing similar work and/or act as a team lead. May demonstrate work methods to new employees. Deals directly with immediate supervisor, co-workers and team members; engages in exchanges of factual information and provides some explanation in a problem solving capacity; interactions with external contacts, if applicable, require exchanging factual information and providing some explanation.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Assists in the set up and installation of building equipment to support manufacturing lines.
+ Provides maintenance and repair of facilities systems and structures to support the efficient manufacturing and processing of products.
+ Provides maintenance of facility grounds including manufacturing floor, office area, common areas, surrounding grounds and parking lots.
+ Moves furniture, maintains office equipment, completes minor building systems repairs, completes minor construction projects, etc.
**Knowledge/Skills/Competencies**
+ Ability to effectively communicate with a variety of internal customers.
+ Knowledge of electrical, electromechanical and pneumatic systems and principals of operation.
+ Basic knowledge of methods used in the routine maintenance and repair of office and manufacturing facilities.
+ Basic knowledge of building operating systems.
+ Ability to operate complex equipment (e.g., tractors, delivery trucks, etc.) and other machinery / equipment (e.g., pallet jacks, high-lift equipment, power tools, etc.) Proof of required operator's licenses and / or certifications.
+ Ability to analyze equipment and systems, troubleshoot problems and make appropriate repairs.
+ Knowledge of personal computers and Windows applications.
+ Knowledge of quality standards.
+ Ability to effectively communicate with a variety of internal customers.
**Physical Demands**
+ Duties of the position are performed in a manufacturing environment with frequent exposure to noise, dust, chemicals, operating machinery, temperature extremes, hazardous substances, etc.
+ Duties require extended periods of sustained visual concentration on detailed documentation and product assemblies.
+ Duties of the position require periodic light physical effort and exertion including prolonged repetitive motions, sitting in confined workspaces, using tools and equipment, and moving and handling materials. Duties may require periodic heavy manual effort including lifting objects over 20 pounds.
**Typical Experience**
+ Four to five years of relevant experience.
**Typical Education**
+ Additional courses after High School, or an equivalent combination of education and experience.
+ Educational requirements may vary by geography.
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

**About Agoda**

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

**The Opportunity**:
As a Technical Support Engineer, you will get to support all our teams across the globe in an exciting, multicultural environment. You will own Bug areas of responsibility and aim at improving efficiency, and leading change in order to support the group strategy. This position offers high visibility with senior management and with other departments within the company. You will report to one of our Managers of NOC in our IT department. This position is based in Bangkok, Thailand.

**In This Role, you'll get to**:

- Coordinated with Level 1 technical support specialists and NOC engineers to take over tickets outside their level of support.
- Assisted with more difficult concerns and challenges with a greater level of care, recommend solutions to address needs may have.
- Keep learning different ways of debugging skills with QA / Developer cross teams, adopt to current flows and design appropriate tools to achieve analyze results
- Structure and present post-implementation reviews including what went well / what did not go well / what can be done to ensure it works well next time.
- Analyze data to drive performance, eliminate friction points, and strive for constant improvement through processes that increase efficiency and consistency
- Onboarded and trained all incoming junior tech support specialists.
- Support and coordinate any incidents in a timely manner or potential incidents to ensure the quickest service restoration time

**What You'll Need to Succeed**:

- 1+ years of experience in Level 2 Technical Support or related roles
- Excellent in Problem Analytics/Debugging skills
- Ability to prioritize, multi-task, and having problem solving skills combined with the willingness to learn new tools is indispensable.
- Service-minded, Fast learning and willing to learn non-technical business and industry knowledge
- Good communication skills (written& verbally) and coordination skills
- Demonstrated ability to work independently as well as a part of both large and small teams in a fast-paced environment.
- Bachelor or equivalent degree required, MBA is a plus

IT #LI #LI-Hybrid #bangkok #phuket

**Equal Opportunity Employer**

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

To maintain, repair, and test a range of customer display equipment on site. If problems are outside the scope of knowledge, the incumbent refers to the Service manager for guidance.
To advise and assist customer personnel and less experienced field service personnel in the field in engineering layout field installation, testing, operation, maintenance, and repair of products.
To find the gap and provide the improvement of parts defective/ return handling directly to the Factory including monitoring & coordinate for 'Display' service parts which exported/imported to/by Factory (Vietnam, USA, China, and Korea). *Different parts claim processes by each factory.
Repair/ Installation Infra Improvement) To deploy of Global Guideline for product calibration and product, maintenance for Installer's dealer in order to avoid product quality-related impacts from wrong and inappropriate product handling.
Training /Tech Skill Improvement) To conduct technical training to Installers & Engineers for Display products by establishing training guidelines and a roadmap aligned with the required competency.
B2B Business support) To initiate value-add service (Service package development for Display product). Other is to support on Salesforce system's administrative role in order to register B2B escalation cases raise to HQ PIC.
Escalation Support) To be a prompt response on product escalation (basic, ad-hoc, urgent) and quality investigation with the solution provided to the related team.
Report) To generate and submit accurate service and expense reports for work carried out.
To provide any service/investigation reports where applicable.
Job Qualification 5-10 years experience in TV/Display service.
Experience in consumer electronics, preferably technical experience in the display industry.
Great customer service skills and experience with on-site troubleshooting and fault investigation.
Solid understanding of display technologies such as OLED or/and LCD is a plus Communication in both Thai and English - able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
Ability to work on-site independently and as a team.
Results Orientation - proven ability to set and exceed established targets and willing to go the extra mile to ensure Customer Satisfaction.
Ability to work in a multicultural environment.
Flexibility to multi-task, prioritize and manage time effectively without compromising deadlines.
Adaptability to Change - able to be flexible and supportive, react swiftly to, and able to positively and proactively assimilate change in a rapid growth environment.
Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.
Leadership - has demonstrated success as an entrepreneurial, high-energy, driven, hands-on leader. Possess expertise in consulting, training, developing, coaching, mentoring, and retaining a highly motivated workforce.
Skills and QualificationsExperienced professional with full understanding on specialized areas; resolves a wide range of issues in creative ways.
Works on problems of diverse scope where analyzing data requires evaluating identifiable factors. Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
Normally receives little instruction on day-to-day work and receives general instructions on new assignments.
Typically requires minimum 5 years' of related experience and a Bachelor's degree, or 3 years and a Master's degree; or a PhD without experience.

**Job skills required**: Electronics, English, Microsoft Office, Salesforce, Thai

**WORKING AT INVE AQUACULTURE**
THE HUMAN SIDE OF ‘CARE FOR GROWTH’

INVE Aquaculture’s strength comes from the passion and expertise of our people. This is why we strive to create an environment where learning is ongoing, initiative is encouraged and creativity flourishes. Just like we care about our customers’ success, we also care about the growth in our people.

We believe in nurturing them with intelligent career plans, exciting challenges and appealing rewards. We create a working environment that motivates and inspires, and we aim to be best-in-class with respect to health, safety and environment policies.

We want to persuade our people to look beyond their own horizons and to give the very best of themselves in support of our philosophy. These efforts are supported on group level by Benchmark’s vision on creating a rewarding working environment.

Based on these values, our people all around the world find themselves working in impassioned teams, thriving on autonomy within a solid organizational structure. Their efforts are supported with opportunities for lifelong learning and development, clear recognition for everyone’s role and attractive rewards for a job well done.

**TECHNICAL SALES SUPPORT (THAILAND)**

**Job Purpose**

The Technical Sales Support is responsible for after sales services in collaboration with the account manager and distributors, mainly in setting up a mobile laboratory to service the farm (checking shrimp health and water quality) and demonstrating the technical benefits, key benefits, and return on investment (ROI) of, mainly, our health solutions within the aquaculture industry. Your efforts will play a crucial role in supporting the evaluation, improvement, and validation of our products. This role involves collaboration with Sales and Technical Services teams to provide accurate and insightful data that drives informed decision-making and supports our team.

**Key Responsibilities**
- After sales service
- Check water parameters, phytoplankton data, TCBS plating, and health diagnostic information.
- Suggest solutions after checking water parameters, phytoplankton data, TCBS plating, and health diagnostic information.
- Support the cost-benefit analysis to calculate the ROI of INVE protocols, considering fixed costs, variable costs, production cost, gross revenue, and net profit.
- Mainly focus service on current customers.
- Provide assistance to the sales team members and management as needed.
- Field Trial Support
- Assist in field trials for existing products, working closely with Product Management and Regional Technical Support. Planned experimental designs and protocols are introduced to the customer beforehand so all internal and external stakeholders have the same understanding and expectations of the field trials.
- Provide data collection and analysis support for dosage finetuning, instruction for use adaptation, and protocol design in local conditions.
- Report any unusual activity to the line manager.
- Technical Support and Collaboration
- Support Technical Services in Thailand by conducting sampling, data collection, and processing for product portfolios and commercial projects. Main focus is on the Health segment.
- Support INVE activities at local events such as workshops, stands, shrimp conferences, garnering industry perceptions, concerns, needs etc.
- Keep customers informed about new technological products.
- Compile proposals and reports related to technical products.

**Qualifications and experience**
- Bachelor’s degree in aquaculture, marine biology, or a related field; advanced degree is a plus.
- Demonstrated experience in data collection, analysis, and reporting within the aquaculture industry.
- A minimum of 2 years of sales/technical experience.

**Personal attributes/characteristics**
- Familiarity with shrimp health parameters, zootechnical performance metrics, and cost-benefit analysis concepts.
- Strong analytical skills and proficiency in data analysis tools and software.
- Strong interpersonal and communication skills.
- Excellent communication and collaboration skills to work effectively with cross-functional teams.
- Detail-oriented with the ability to manage multiple tasks and prioritize effectively.
- Willingness to travel for field trials and technical support.

**Reports to**:Area Manager - Thailand

**Direct reports**:None

**Location**:INVE Thailand Ltd.

**Interested?

Develops, designs and completes customer proposals in technical aspects (Proposal Engineer).
Performs site surveys to develop base design or installation plans.
Analyzes customers' technical setup in order to better judge on aspects of product and solution integration.
Completes technical analyses and supports proposal process at any stage as part of the sales team.
Performs the review of task plans, drawings and installation schematics and provides guidance in the phase of product test integration.
May support completion of service contracts (i.e. planning and estimation of labor categories, rates, material cost, etc.).
May manage respective sub-contractors.
Engineering background (Network, Telecoms / Hardware.
Ability to understand and can advise on the concept of Railway digitalization.
Good knowledge of bidding process / concept (LOA).
Good communication skill.
Good negotiation and interpersonal skill as this is Individual contributor but working as a team with client (s), engineer digitalization team (both internal external party).
Active and Welling to learn.

**Organization**: Siemens Mobility.

**Experience Level**: Experienced Professional.

**Full / Part time**: Full-time.

**Job skills required**: Contracts, Sales, Negotiation